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State Project Management Certification

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					              GITA Orientation Training for:

      State Project Management Certification




                           February 22, 2010




                                                                 February 22, 2010

Synergy | Management | Accountability | Responsiveness | Technology
                                                      Project Management Certification




                                           Welcome (Paul Wix)
Government Information Technology Agency




                                             • Introductions
                                             • Background
                                             • Objectives of the Program




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                                                         Project Management Certification


                                           Agenda
Government Information Technology Agency




                                             • PIJ and Project Oversight – Paul Wix
                                             • IT Security & Privacy – Jim Ryan
                                             • State Web Portal – Andy Miller
                                             • Break
                                             • Enterprise Architecture – Raj Kollengode
                                             • Clarity – John Harrell
                                             • Phoenix Chapter PMI – Forrest Smith




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                                                        Project Investment Justification



                                           Project Investment Justification (PIJ)
Government Information Technology Agency




                                             • Oversight Authority
                                             • GITA/ITAC Statutes
                                             • PIJ Overview
                                             • PIJ Recommendation
                                             • PIJ Policy, Standard, Procedure
                                             • Questions




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                                                         Project Investment Justification




                                           Oversight Authority
Government Information Technology Agency




                                            Arizona Revised Statute, 41-3504 Powers and Duties of the Agency, requires the Government
                                            Information Technology Agency (GITA) to evaluate and monitor Information Technology (IT)
                                            projects, including expenditures, activity reports and to perform periodic reviews.




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                                                        Project Investment Justification



                                           GITA/ITAC Statutes
Government Information Technology Agency




                                             • IT Projects of $25K or more – GITA
                                             • IT Projects of $1M or more and high risk projects will require ITAC review and
                                               approval – ITAC
                                             • Projects shall not be artificially divided to avoid review
                                             • Demonstrate competency to carry out IT projects successfully
                                             • Monitoring, Collaboration and Support from GITA Oversight Managers.
                                             • There are times when temporarily suspension of a project may be required to
                                               evaluate a go/no go decision.
                                             • Life Cycle Analysis




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                                                              Project Investment Justification


                                           PIJ Overview
                                           GITA‟s goal is to be involved as early as possible in the project lifecycle to provide advice
                                            and guidance in the project solutions and strategy during the onset of the approval
                                            process.
Government Information Technology Agency




                                           When the PIJ is submitted to GITA it will be reviewed by the Oversight Manager
                                            assigned to your agency. They will work with the agency to ensure the information in
                                            the PIJ is clearly defined, provide advice, direction and request details to meet the
                                            requirements for the PIJ approval process.

                                                  »   PIJ Template based on dollar requirements $25K / $100K / $1M, risk and project type.
                                                  »   Management Summary
                                                  »   To Be
                                                  »   As Is
                                                  »   Proposed Technology
                                                  »   Major Deliverables & Outcomes
                                                  »   Roles & Responsibilities
                                                  »   Other Alternatives Considered
                                                  »   Summary Project Management Schedule
                                                  »   Value to the Public / Benefits to the State
                                                  »   Financial Assessment
                                                  »   Risk Assessment
                                                  »   Approvals
                                                  »   Itemized List
                                                  »   Connectivity Diagram
                                                  »   Gantt Chart

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                                                           Project Investment Justification



                                           PIJ Approvals
Government Information Technology Agency




                                             • Approval Types:
                                                » Approval
                                                » Approval with Conditions
                                                     •   EXAMPLE: The   ITAC voted in the affirmative for Approval with Conditions of the technology project as
                                                         follows:
                                                         The assigned Project Manager must have completed either Project Management Professional or State
                                                         of Arizona Project Management certification.


                                                »   Provisional Approval
                                                »   Disapproval
                                                »   Returned
                                                »   Withdrawn


                                             • Other Approvals as Required
                                             • ITAC Approval



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                                                        Project Investment Justification




                                           PIJ Policy, Standard, Procedure
Government Information Technology Agency




                                             • PIJ Review Process
                                             • Definitions
                                               WWW.AZGITA.GOV




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                                                       Project Investment Justification


                                           Questions ?

                                             • Contact Information:
Government Information Technology Agency




                                                   Joyce Raschiatore,
                                                   jraschiatore@azgita.gov
                                                   (602) 364-4976

                                                  Chuck Revenew,
                                                   crevenew@azgita.gov
                                                   (602) 364-4796

                                                  Paul Wix,
                                                   pwix@azgita.gov
                                                   (602) 418-5350


                                                  Sue Anderson
                                                  sueanderson@azgita.gov
                                                  602-284-8252


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                                                           GITA Oversight



                                           Project Oversight
Government Information Technology Agency




                                             • Authority
                                             • Responsibilities
                                             • Process & Procedures
                                             • Clarity PPM Tool – Project Management System




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                                                         GITA Oversight



                                           Oversight Authority
Government Information Technology Agency




                                               Arizona Revised Statute, 41-3504 Powers and Duties of the Agency, requires the Government
                                               Information Technology Agency (GITA) to evaluate and monitor Information Technology (IT)
                                               projects, including expenditures, activity reports and to perform periodic reviews.




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                                                          GITA Oversight


                                           GITA Oversight Responsibility
                                           Your agency‟s GITA Oversight Manager will continue with you from the
                                            PIJ approval process through the project monitoring process…
Government Information Technology Agency




                                             • After projects are approved, GITA is responsible for
                                                » Reviewing project progress, in order to track major milestones, deliverables,
                                                  financials, outstanding risks and issues, and changes to scope/cost/timeline


                                             • Supporting the agency Project Manager
                                                » Providing direction, advice and guidance


                                             • If project issues are reported, GITA:
                                                » May make recommendations for improvements or corrections to the project.
                                                » Will track project progress in the Clarity system.



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                                                           GITA Oversight



                                           Agency Responsibilities
                                           The Agency & GITA will form a partnership based on the same common
Government Information Technology Agency




                                            goal…a successful project that is managing scope, timeline and budget
                                            with risk & issue management throughout the lifecycle of the project.


                                             • Agency provides GITA with ongoing and „event-based‟ status reports
                                                » For all IT projects that are reviewed and approved by GITA.
                                                » Monthly status reports will be required by the 10 th of the month
                                                » An project event may occur outside of the normal status report timeframe, in this
                                                  case an "event based" status report would be required at the date of the event. (on
                                                  hold, resumed, cancelled)
                                             • Status reports help ensure
                                                » Projects are being managed in an appropriate manner
                                                » Sound project management practices are being followed from financial, scope and
                                                  timeline perspectives.



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                                                        GITA Oversight


                                           Oversight Process Starts
                                              • Request for Start Up email sent to the agency contact by the GITA Oversight
                                                Manager once PIJ is approved.
                                              • Project Status Report template and instructions also provided along with Request
Government Information Technology Agency




                                                for Start Up (basic PIJ information will be filled out by GITA)
                                                 »   Project Name
                                                 »   PIJ ID
                                                 »   Agency Contact in PIJ
                                                 »   Reporting requirements
                                                 »   Approved Development Budget
                                                 »   Project Description
                                                 »   PIJ Conditions (if applicable)

                                              • Agency will fill out Start Up project information on the “Project Start Up Status
                                                Report” template and send to GITA prior to spending project funds.
                                                 »   Contact Information
                                                 »   Project Status – Required Fields
                                                 »   Project Commentary
                                                 »   Project Schedule/Major Tasks or Milestones with estimated start and end dates – Required Fields
                                                 »   Project Financials – Required Fields
                                                 »   FTE Hours
                                                 »   Risk/Issue (when required)
                                                 »   PIJ Condition Updates (when required)




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                                                        GITA Oversight

                                           Project Status Report Template
Government Information Technology Agency




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                                                      Project Budget, FTE Hours, Risk, Issue, Changes & PIJ Conditions


                                           Template (Continued)… Project Budget, FTE Hours, Risk, Issue, Changes & PIJ
                                           Conditions
Government Information Technology Agency




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                                                      Status Reporting


                                           PROJECT STATUS REPORTING - OVERALL PROJECT STATUS


                                           It is important to look at the three areas of project control - cost, schedule
Government Information Technology Agency




                                             and scope - to determine how the project is trending.




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                                           PROJECT STATUS EVENT
                                           During the project lifecycle the project may experience “event changes” these events must be
                                            communicated through the “project status report”. Below are the events that will be reported during the
                                            project.
Government Information Technology Agency




                                           Startup Project Status - When the project start date has been established. It is most important that the Startup Project Status Report be completed
                                              and submitted to GITA bef ore any f unds are expended, and that the Project Start and End dates are as accurate as possible. You‟ll also need to
                                              provide milestones on the Status f orm that support the Project Start and End dates, as well as the planned activities per the PIJ.


                                           Current Project Status - Ongoing report on the status of the project. Factors to report on include project status, accomplishments, progress against
                                             milestones, expenditures to date, issues, risks and other areas of concern that have been encountered. The Condition section of the f orm can be
                                             updated to indicate that a condition has been met, if applicable.


                                           Project On Hold Status - If a major delay is encountered in the project. No additional development f unds are to be expended while the project is on
                                              hold. NOTE: If the project remains on hold f or more than 2 years, an updated PIJ document f rom the agency will need to be re submitted f or PIJ
                                              approval due to the possibility of new technology advances.


                                           Project Resumption Status - As soon as an on hold project can start again. See project change request section f or more details, since a change to
                                              the end date may be necessary.


                                           Project Cancellation Status - If cancelled or never of f icially started. A Project Cancellation generally indicates that no f unds have been expended on
                                              the project. Should that not be the case, and yet there are circumstances requiring that the project be cancelled, those sho uld be discussed with
                                              the GITA Oversight Manager bef ore submitting the Project Cancellation Status Report.


                                           Project Completion Status - When the project has successf ully
                                           completed. Final inf ormation on all applicable sections of the Status
                                           Report is to be provided. .




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                                                        Project Risk and Issues



                                           PROJECT RISKS
                                           Identify something that MAY OCCUR during the project and cause problems. Risks need
                                             to be mitigated before they become an issue.
Government Information Technology Agency




                                           What is the PROBABILITY that the risk could occur
                                           and what is the IMPACT if it does occur?




                                           PROJECT ISSUES
                                           Identify something that HAS OCCURED which is causing impact on the project and
                                             needs to be resolved.
                                                     What is the PRIORITY of the ISSUE?




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                                                   GITA Oversight



                                           Project Data is captured in Clarity Project Portfolio Management
                                            (PPM) Tool
Government Information Technology Agency




                                             • Captures project information provided by Agency in Start Up and
                                               ongoing status reporting
                                                     » PIJ information
                                                     » Approval Status
                                                     » Start/End Date once established
                                                     » Project Manager/Contact
                                                     » Status Comments and Status Indicator (green, yellow, red)
                                                     » Milestones/Major Tasks w/ start, end dates & progress completed
                                                     » Approved Budget and ongoing Spent to Date
                                                     » Project Risk/Issues
                                                     » Project Changes
                                                     » Documentation

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                                                     GITA Oversight


                                           Clarity Project Portfolio Management (PPM) Tool – Project Details
Government Information Technology Agency




                                                 Synergy | Management | Accountability | Responsiveness | Technology   21
                                                Capture PIJ Information



                                           Capture PIJ Information from the approval process
Government Information Technology Agency




                                              Synergy | Management | Accountability | Responsiveness | Technology   22
                                                     Capture Milestones/Task/Baselines




                                           Capture Project Major Milestones/Tasks from Agency‟s Project Start Up
                                           Status Report
Government Information Technology Agency




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                                                  Capture “Approved Development Budget” and “Spent to Date”




                                           Capture “Approved Development Budget” and “Spent to Date”
                                           from ongoing Status Reporting
Government Information Technology Agency




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                                                 Project Risk, Issue and Changes


                                           Project Risks, Issues and Changes
Government Information Technology Agency




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                                                   GITA Oversight


                                           PROJECT CHANGE REQUEST (formally known as Amendment)
                                           PROJECT CHANGES
                                             » In the event that a major change occurs during the lifecycle of a project or at
Government Information Technology Agency




                                               resumption (if the project has been on hold), the Agency MUST submit a
                                               “Project Change Request” to GITA for approval before proceeding.

                                              » A major change is identified as any one of the following:
                                                 • Project End Date
                                                 • Development Cost
                                                 • Scope (including changes in technology, deliverables or outcomes)
                                              » Changes to the Project End Date can be approved by the GITA Oversight
                                                Manager, with email authorization by your Agency CIO. All other changes may
                                                require formal GITA approval, and as such, require that the “Project Change
                                                Request” form be signed by the Agency CIO.

                                              » For changes in development expense or scope, additional information in the
                                                form of updated financial or other applicable pages from the PIJ should be
                                                submitted along with the Change Request form. If you are not certain whether a
                                                Change Request is required or what additional information may be needed,
                                                contact your GITA Oversight Manager before submission.

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                                                   GITA Oversight


                                           Project Change Request Form (formally known as Amendment)
Government Information Technology Agency




                                               Synergy | Management | Accountability | Responsiveness | Technology   27
                                                          GITA Oversight



                                           Oversight Procedures
Government Information Technology Agency




                                             - Written instructions for roles and responsibilities:
                                                - azgita.gov/policies_standards/#management
                                                    - S341,S342,S343
                                             - Forms are posted on our website. www.azgita.gov
                                             - Please feel free to contact your GITA Oversight Manager at anytime during the
                                               project approval process and monitoring.
                                             **Very Important – If you start experiencing problems with your project, then get us
                                               involved right away!


                                             PLEASE NOTE: Redesign efforts are currently underway for PIJ and Oversight
                                              processes and procedures…new templates will be provided through a
                                              communication to your Agency with instructions as they become available.




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                                                       State Project Management Development




                                           GITA has begun to launch a “Community of Interest” offering that would
Government Information Technology Agency




                                            include a series of topics.
                                             • Virtualization
                                             • Information Security
                                             • Document Management
                                             • Project Management
                                                » Team up with PMI for PDU on wheels events
                                                » Symposiums for special events
                                                » Establish forums and local users groups




                                                     Synergy | Management | Accountability | Responsiveness | Technology   29
                                                           GITA Oversight



                                           Questions ?
Government Information Technology Agency




                                              • Contact Information:
                                                   Joyce Raschiatore,
                                                    jraschiatore@azgita.gov
                                                    (602) 364-4976

                                                   Chuck Revenew,
                                                    crevenew@azgita.gov
                                                    (602) 364-4796

                                                   Paul Wix,
                                                    pwix@azgita.gov
                                                    (602) 418-5350




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                                               SISPO Orientation




                                           Statewide
Government Information Technology Agency




                                           Information Security & Privacy
                                           Office
                                           (SISPO)




                                             Synergy | Management | Accountability | Responsiveness | Technology   31
                                                            SISPO Agenda
Government Information Technology Agency




                                           • SISPO
                                             • Authority
                                             • Organization & Functions
                                             • Activities
                                             • Project Requirements
                                             • Confidentiality and Project Management
                                             • Project Privacy Checklist
                                             • Conclusion




                                                     Synergy | Management | Accountability | Responsiveness | Technology   32
                                                       State of Arizona A.R.S. 41-3507


                                           SISPO’s Roles and Responsibilities:
                                             • Strategic planning & coordination
                                                » Continuity of Operations Planning (COOP) and IT Disaster Recovery
Government Information Technology Agency




                                                  Planning (DRP)
                                             • Compliance plan for Information Security & Privacy
                                             • Agencies required to report incidents
                                                » Statewide Infrastructure Protection Center (SIPC)
                                                » Review & Escalation
                                                » Mitigation
                                             • Compliance & Monitor
                                                » Reporting
                                             • Training & Awareness Program
                                                » Tailored Awareness Compliance Training
                                                » Web Based CBT Programs
                                                » Security Certification - on Hold (CISSP)


                                                    Synergy | Management | Accountability | Responsiveness | Technology   33
                                              41-3507
Government Information Technology Agency




                                           Synergy | Management | Accountability | Responsiveness | Technology   34
                                             Executive Order 2008-10: Cyber Security Mitigation
Government Information Technology Agency




                                           Synergy | Management | Accountability | Responsiveness | Technology   35
                                             Executive Order 2008-10 (page 2)
Government Information Technology Agency




                                           Synergy | Management | Accountability | Responsiveness | Technology   36
                                                      SISPO Organization


                                           • Staff:
                                              » Chief Information Security Officer (Jim Ryan)
                                              » Chief Privacy Officer (Mary Beth Joublanc)
Government Information Technology Agency




                                                 • State HIPAA Coordinator

                                              » Operations/Relationship Manager (Sherri Eshkibok)


                                           • Functions:
                                              » Strategic Alignment
                                                 • Rule Writing (ARS 41-3507)

                                              » Risk Assessments and Compliance Reviews
                                              » Incident Response Reporting and Mitigation
                                              » Awareness Training and Education
                                              » Consulting




                                                  Synergy | Management | Accountability | Responsiveness | Technology   37
                                                         SISPO Activities




                                           • Review Incidents
Government Information Technology Agency




                                              • Internal controls & procedures
                                              • Collaboration with agencies and ADOA

                                           • Executive Order compliance
                                                 » 2008-10 (See Slides 34 and 35)

                                           • Update Incident Reporting Procedure
                                           • Project Investment Justification       (PIJ)
                                              • Security / Privacy
                                              • Continuity of Operations Plan
                                                 » Mission Essential Business Functions
                                              • IT Disaster Recovery Plan




                                                      Synergy | Management | Accountability | Responsiveness | Technology   38
                                                      SISPO Activities




                                           • Relationship Management
Government Information Technology Agency




                                             • Agency Deputy Directors (G1s) (COO)
                                             • Agency Directors (G2s)
                                             • Agency CIOs, ISOs, APOs
                                             • Vendors
                                             • Legislators
                                             • Committees
                                             • Other Branches of AZ Government
                                             • Other States CISOs/CPOs
                                             • Federal Government and Industry Groups



                                                    Synergy | Management | Accountability | Responsiveness | Technology   39
                                                              SISPO Activities




                                           • Policy, Standards & Practices
Government Information Technology Agency




                                                • Review / update & formulate new

                                           • TISA (Technology Inf rastructure & Security Assessment)
                                                    o Annual reporting
                                                    o Gap analysis
                                                    o Compliance reviews and oversight

                                           • Committees
                                                • Participate in current
                                                • Organize new

                                           • Oversight
                                                • Provide support to existing activities
                                                • Create compliance review process




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                                                         Project Requirements


                                           Risk Assessment and Management
                                              • Determine level of risk
                                                 » Data Classification
Government Information Technology Agency




                                                 » Data Inventory
                                                 » Brand, Media, Public Perception, Financial
                                              • Create controls to mitigate risk
                                                 » By design
                                                 » Encryption is a great control process
                                                 » Defense in Depth
                                                 » Social Engineering & Insider Threat


                                           Project Goals for Privacy
                                              • Protection of
                                                 » Personally Identifiable Information (PII)
                                                     • Do you know what the PII is for your project?
                                                       » Consult your CPO if in doubt
                                                 » Confidential Information
                                                     • Individually / Aggregate



                                                       Synergy | Management | Accountability | Responsiveness | Technology   41
                                                        The Challenge of How to Define “Confidential” or “Private”



                                           • AZ Health Information laws and the federal Health Insurance Portability and Accountability Act
                                             (HIPAA) (45 CFR 160, 162, 164)
Government Information Technology Agency




                                           • Arizona Medical Record Confidentiality Laws (ARS 12-2291-12-2297)

                                           • Agency Confidentiality Laws (Numerous: ADES, ADHS, DOHS, ADC, etc)


                                           • Social Security Number Protection (ARS 44-1373 – 1373.03)


                                           • Breach Notification Law (ARS 44-7501)


                                           • Data Destruction (ARS 44-7601)


                                           • Anti-Identification Laws – Expands Definition of PII (ARS 41-4171, 41-4172 and 13-2001)


                                           • State Agency Web Site Records and Privacy Laws (ARS 41-4151 and 41-4152)


                                           • Many other state and federal laws



                                                      Synergy | Management | Accountability | Responsiveness | Technology                     42
                                                         Confidentiality and Project Management




                                           • Does leadership value data as an asset?
Government Information Technology Agency




                                           • Do organizational procedures, practices and investments address protecting
                                             confidential information?
                                              • Will project involve a new or different use of PII or other confidential
                                                information?
                                              • Is there statutory authority?
                                              • ID all parties who will have access (role based)
                                              • Monitoring and Incident Reporting
                                              • Security for electronic and hardcopy PII or confidential information
                                              • Retention & Redaction provisions
                                              • Use Scope of Work for specific privacy and information security Ts & Cs




                                                     Synergy | Management | Accountability | Responsiveness | Technology   43
                                                          Privacy Checklist




                                           Critical assets
Government Information Technology Agency




                                              • Paper
                                              • Digital
                                              • Infrastructure

                                           Recovery
                                           Audit “ability”
                                              • Activity logging

                                           Accountability
                                              • Unique identity




                                                      Synergy | Management | Accountability | Responsiveness | Technology   44
                                                         Privacy Checklist




                                           Monitoring
Government Information Technology Agency




                                             • Critical activity

                                           Regulations
                                           Laws
                                           Information destruction
                                             • Delete vs. permanent

                                           User training
                                             • Privacy
                                             • Information Security




                                                     Synergy | Management | Accountability | Responsiveness | Technology   45
                                                         Privacy Checklist




                                           Service Level Agreements
Government Information Technology Agency




                                              • Privacy Goals
                                              • Privacy and Information Security Measures
                                                 » Privacy is what you protect, security is how you protect it

                                           Statewide Policies & Standards
                                           NIST and GAPP (Generally Accepted Privacy Principles) Alignment
                                               Provide Key Guidelines

                                           Report all incidents to:
                                              • SISPO and SIPC
                                              • Agency Executives
                                                 » For Non-state agencies:
                                                     • As directed by agency (e.g. agency privacy officer, risk manager, executive management)




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                                             Remember




                                            Privacy is the GOAL
Government Information Technology Agency




                                                 Security is the journey

                                                      Technology can help

                                                           People are the key




                                           Synergy | Management | Accountability | Responsiveness | Technology   47
                                              SISPO Contacts for Questions/Consultations




                                           Jim Ryan
Government Information Technology Agency




                                            Chief Information Security Officer 602.364.4771 or jryan@azgita.gov

                                           Mary Beth Joublanc
                                            Chief Information Privacy Officer and State HIPAA Coordinator
                                            602.364.4537 or mbjoublanc@azgita.gov

                                           Sherri Eshkibok
                                            Operations/Relationship Manager
                                            602.480.335.7642 or seshkibok@azgita.gov




                                                            www.azgita.gov/sispo/

                                            Synergy | Management | Accountability | Responsiveness | Technology   48
Government Information Technology Agency




                                           Delivering e-Government Services
                                                                         Andy Miller
                                                        Digital Government Services Manager, GITA



                                           Synergy | Management | Accountability | Responsiveness | Technology   49
                                                       Topics




                                           Functions provided by Arizona‟s Web Portal
Government Information Technology Agency




                                           Purpose

                                           Cost Savings Examples

                                           Funding Model

                                           High Impact Services

                                           New Services – Coming Soon




                                                     Synergy | Management | Accountability | Responsiveness | Technology   50
                                                  Web Portal Functions



                                              Provide the State‟s main presence on the Internet
                                                              (www.AZ.gov)
Government Information Technology Agency




                                                Synergy | Management | Accountability | Responsiveness | Technology   51
                                              Web Portal Functions




                                           Provide a comprehensive e-Government program for
Government Information Technology Agency




                                            agencies


                                             • Provide online „utility‟ services (such as credit card processing) for benefit
                                               of all agencies

                                             • Provide cross-agency applications (such as Online Licensing)

                                             • Provide custom Web-based computer applications for agencies such as
                                               ADEQ Construction Storm Water Permits, DPS Sex Offender Website,
                                               ARRA Radioactive Material Tracking




                                            Synergy | Management | Accountability | Responsiveness | Technology                 52
                                                  Purpose of Web Portal
Government Information Technology Agency




                                           Provide Taxpayer Convenience and Savings




                                           Effect State Government Cost Savings




                                                Synergy | Management | Accountability | Responsiveness | Technology   53
                                                         Savings Examples




                                           ROC / DLLC e-Licensing
Government Information Technology Agency




                                             • Implementation of new Web portal systems cost $2.2M
                                             • If each agency released RFP for same services cost is estimated greater than $4M
                                             • Business processes streamlined




                                           ADEQ - On-Site Wastewater Reporting
                                             • For Regulated Community:
                                                » Permits approved 50% faster than manual paper process
                                             • For ADEQ:
                                                » Savings of 12 FTEs at full volume (approx 30,000 permits/year)
                                                » (3 FTE‟s currently; would require 15 FTE‟s if paper-based process)




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                                                          Savings Examples (cont’d)




                                           State Board of Pharmacy e-Licensing
Government Information Technology Agency




                                             • Web portal computer system cost $140K
                                             • ASBP cost to implement new computer system (if RFP) estimated $750K - $1M
                                             • Annual added cost to process renewals (if no computer system): $85,000




                                           Public Safety - GOHS Task Force and DRE state-wide tracking and
                                            reporting
                                             • Federal $‟s (4 – 5M / year) would not be available to support DUI holiday task forces and officer training if Web
                                               portal did not develop these applications




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                                                        Funding Overview




                                           Primary source of funding is sales of MVD records (driver, title and
Government Information Technology Agency




                                            registration) to commercial customers

                                              • Two Fee Components:
                                                 » Statutory fees to HURF
                                                 » Web portal fees to operate State web portal
                                                    • $4.3M total expected in FY2010




                                              • No General Fund $‟s


                                              • Revenues in excess of operational costs underwrite agency application
                                                development; GITA prioritizes projects




                                                     Synergy | Management | Accountability | Responsiveness | Technology   56
                                                       High Profile Application Examples




                                           Dept of Real Estate license renewals
Government Information Technology Agency




                                           Game and Fish Watercraft registration

                                           DES U/I On-line transaction security

                                           Delivery of MVD records to 135 Arizona government entities (such as DES
                                            Child Support Enforcement, DPS photo radar processing, and Bullhead City
                                            Fire Department employee checks)

                                           DPS Sex Offender Web site

                                           AZ ARRA Web Site




                                                     Synergy | Management | Accountability | Responsiveness | Technology   57
                                             DPS Sex Offender Web Site
Government Information Technology Agency




                                           Synergy | Management | Accountability | Responsiveness | Technology   58
                                             AZRecovery.gov
Government Information Technology Agency




                                           Synergy | Management | Accountability | Responsiveness | Technology   59
                                             AZRecovery.gov – Transparency Features
Government Information Technology Agency




                                           Synergy | Management | Accountability | Responsiveness | Technology   60
                                                         In the Works …..



                                           Current
                                           AZ Game and Fish
                                              • Hunt and fish license sales
Government Information Technology Agency




                                           DFI
                                              • Online licensing

                                           Courts
                                              • Online licensing



                                           Future
                                           E-Check payment acceptance
                                           Additional agencies – online licensing
                                           State Parks
                                              • Kartchner Cavern tour reservations
                                              • Campsite reservations

                                           State Land Dept – Trust Land Usage Permits
                                           Business One-Stop?
                                                    Synergy | Management | Accountability | Responsiveness | Technology   61
                                                        State Web Portal




                                           Contact Information:
Government Information Technology Agency




                                             • Andy Miller
                                                   Government Information Technology Agency
                                                   Digital Government Services Manager
                                                   (602) 364-4788
                                                   amiller@azgita.gov




                                             • Shanna Anderson
                                                   Government Information Technology Agency
                                                   Web Content Coordinator
                                                   (602) 284-9005
                                                   sanderson@azgita.gov




                                                     Synergy | Management | Accountability | Responsiveness | Technology   62
                                                        Project Management Certification




                                           Break
Government Information Technology Agency




                                             - 15 minutes please
                                             - Restrooms to your left




                                                    Synergy | Management | Accountability | Responsiveness | Technology   63
                                                   Enterprise Architecture




                                           EA Orientation (Raj Kollengode)
Government Information Technology Agency




                                             • Authority
                                             • Agency Responsibilities
                                             • Enterprise Architecture (EA)
                                             • Enterprise Wide Technical Architecture (EWTA) Domains
                                             • Policies, Standards, and Procedures (PSP) Program
                                             • Service Oriented Architecture (SOA)




                                               Synergy | Management | Accountability | Responsiveness | Technology   64
                                                      Enterprise Architecture



                                           GITA‟s Statutory Authority A.R.S. 41-3504
Government Information Technology Agency




                                              • Adopt Statewide IT Policies & Standards
                                              • Approve Agency IT Projects ($25K - $1M)
                                              • Develop & Implement a Statewide IT Plan
                                              • Evaluate Agency IT Plans
                                              • Collect IT Inventory of the State
                                              • Handle Executive Orders of the Governor




                                               Synergy | Management | Accountability | Responsiveness | Technology   65
                                                   Enterprise Architecture




                                           Agency Responsibilities
Government Information Technology Agency




                                             • Review Statewide PSPs for content and accuracy during 2-year review cycle
                                             • Ensure that IT projects and infrastructure are compliant with Statewide PSPs
                                             • Review, revise and align agency Policies, Standards, and Procedures with
                                               Statewide PSPs




                                               Synergy | Management | Accountability | Responsiveness | Technology            66
                                                       Enterprise Architecture



                                           Overview
Government Information Technology Agency




                                             • EA provides a foundation for analysis, design, construction, deployment, and lifecycle management of IT
                                               resources for the State.
                                             • EA is a business driven, comprehensive, interoperable IT framework that aligns with and supports business
                                               strategies and services of state government
                                             • State agencies shall utilize target technologies, methodologies, standards, and best practices to develop,
                                               implement, and/or acquire IT systems, applications, operating systems, security systems and networking
                                               systems.
                                             • Industry Standard organizations such as ANSI, IEEE, ISO, IEC, NIST and OASIS are a few of the 12
                                               different standard organizations that are referenced for target technologies and best practices.




                                               Synergy | Management | Accountability | Responsiveness | Technology                                          67
                                                       Enterprise Architecture



                                           Enterprise Wide Technical Architecture Domains
                                             • Network defines policies and standards for the State‟s communications infrastructure.
Government Information Technology Agency




                                             • Platform identifies IT devices and associated operating systems.
                                             • Software defines policies and standards for software applications, application development tools,
                                               productivity software tools, etc.
                                             • Data/Information defines policies and standards for the classification and categorization of public and
                                               confidential information related to citizens and consumers the state manages for delivery of benefits and
                                               services.
                                             • Security identifies security technologies, policies and standards necessary to protect the information
                                               assets of the State.




                                               Synergy | Management | Accountability | Responsiveness | Technology                                         68
                                           Strategic Sources                          Governor’s
                                                                                      Initiatives
Government Information Technology Agency




                                            Agency                                     Statewide            Critical
                                                                 Agency                                                             IT
                                            Strategic                                  Strategic           Business
                                                                 IT Plan                                                         Inventory
                                              Plan                                      IT Plan            Functions



                                              Enterprise Wide Technical Architecture (EWTA) - Domains
                                             Network             Platform             Software                Data/Information
                                                                                     Security
                                                                                 Environmental Trends
                                               Federal & legislative Mandates, Life Safety Issues, Emerging Technologies, Industry Trends




                                                              STATEWIDE PSP PROGRAM
                                             Synergy | Management | Accountability | Responsiveness | Technology                             69
                                                    PSP Program



                                           Purpose
Government Information Technology Agency




                                             • To provide a framework of governance for conducting State IT Business. The Governor,
                                               GITA and Agency IT strategic plans are key in formulating statewide IT policies.
                                             • To develop and implement creative solutions with technology into operational support for
                                               State agencies.
                                             • To provide necessary collaboration and coordination of systems across agency/ business
                                               lines to meet the needs for simplicity and e-government initiatives.




                                              Synergy | Management | Accountability | Responsiveness | Technology                         70
                                                    PSP Program




                                           PSP Definitions - Statewide Policy
Government Information Technology Agency




                                              To provide direction and expectations on important e-government initiatives and IT
                                               strategies of the State as an enterprise. Leans toward the general rather than the specific.
                                              Intended to be high level, flexible and comprehensive enough to accommodate a dynamic
                                               IT environment.
                                              Should be established only when an initiative or strategies are expected to be pressing, or
                                               soon to be implemented. Reflects the State‟s culture.




                                               Synergy | Management | Accountability | Responsiveness | Technology                            71
                                                     PSP Program




                                           PSP Definitions - Statewide Standards
Government Information Technology Agency




                                             • Mandatory statements on emerging technologies and/or services which identifies expected
                                               levels of performance by State agencies.
                                             • Statements are high level, comprehensive with facts and features in defining minimum and
                                               acceptable IT requirements.
                                             • In keeping with fair competition laws, Statewide standards shall be written to promote
                                               competitive practices among the IT industry.




                                                Synergy | Management | Accountability | Responsiveness | Technology                       72
                                                  PSP Program




                                           PSP Definitions - Statewide Procedure
Government Information Technology Agency




                                             • A series of steps and Instructions on how to satisfy and achieve Statewide standards.
                                             • A particular way of doing something in regular order which defines the process of a
                                               Statewide standard.
                                             • Only two statewide procedures are in place today: P105 PSP Procedure and P340 PIJ
                                               Procedure.
                                             • GITA has refrained from directing Agency CIO‟s on how to comply with standards.
                                             • GITA measures standards compliance.




                                               Synergy | Management | Accountability | Responsiveness | Technology                     73
                                                     PSP Program



                                           PSP Methods
Government Information Technology Agency




                                           “A Statewide policy may exist by itself        “A Statewide policy may also have
                                              without a Statewide standard.”             one to many Statewide standards.”

                                                    P100                                             P100
                                                  Statewide                                        Statewide
                                                    Policy                                           Policy




                                                                                                   P100-S100
                                                                                                    Statewide
                                                                                                    Standard



                                                                                          “A Statewide standard must always
                                                                                           be related to a Statewide policy.”
                                                Synergy | Management | Accountability | Responsiveness | Technology             74
                                                   PSP Program



                                           PSP Methods
                                                                                         GITA
Government Information Technology Agency




                                                P100                    P100-S100                   S100-P100
                                              Statewide                  Statewide                   Statewide
                                                Policy                   Standard                   Procedure




                                                                                     State Agencies


                                                Agency                    Agency                    Agency
                                                 Policy                  Standard                  Procedure


                                           “Similar agency PSPs must reference Statewide PSPs. Agencies may develop
                                           application- and/or system-specific policies, standards and procedures if subject
                                           matter is not established as a Statewide PSP.”
                                            Synergy | Management | Accountability | Responsiveness | Technology                75
                                                            PSP Program




                                           Content
Government Information Technology Agency




                                             • Authority
                                             • Purpose
                                             • Scope
                                             • Policy or Standard
                                             • Definitions & Abbreviations
                                             • References
                                             • Attachments




                                                     Synergy | Management | Accountability | Responsiveness | Technology   76
                                                       PSP Program



                                           Process
Government Information Technology Agency




                                             • GITA creates initial draft of proposed policies and standards
                                             • All drafts are sent virtually to CIO Council members for review by the agency and staff
                                             • The agency addresses concerns and issues; provides revisions for GITA to review.
                                             • When all revisions have been addressed by GITA, final drafts are sent virtually to CIO Council members
                                               for final review and consensus by CIO Council.
                                             • As State CIO, the GITA Director reviews and signs all final policies and standards with an effective date.
                                             • All policies and standards are in effect based on the effective date.
                                             • Final policies and standards are virtually sent to Agency CIO‟s and published on the GITA web site.




                                                Synergy | Management | Accountability | Responsiveness | Technology                                         77
                                                    PSP Program




                                           Status
Government Information Technology Agency




                                             • Forty-nine statewide IT PSPs
                                             • All PSPs are reviewed/revised every two years from the date of publication.
                                             • PIJ covers EA Domains and conformance to Statewide PSPs
                                             • Refer to GITA‟s web site for current PSPs at:
                                                www.azgita.gov/policies_standards




                                              Synergy | Management | Accountability | Responsiveness | Technology            78
                                                          Next Step




                                           Service Oriented Architecture
Government Information Technology Agency




                                             • Analyze existing state services to identify common services crossing agency
                                               boundaries for SOA implementation.
                                             • Goal is to provide:
                                                » Increased efficiencies
                                                » Improved business value
                                                » Ultimately a streamlined government




                                                     Synergy | Management | Accountability | Responsiveness | Technology     79
                                                       Enterprise Architecture
Government Information Technology Agency




                                           Contact Information:
                                             • Raj Kollengode
                                             •   rkollengode@azgita.gov
                                             •   602-364-4791




                                                    Synergy | Management | Accountability | Responsiveness | Technology   80
                                             ADOA ISD Project Management Office
Government Information Technology Agency




                                           PROJECT MANAGEMENT
                                           for you
                                           Get It Done Right!
                                           With ADOA Clarity Project Portfolio Management services




                                           Synergy | Management | Accountability | Responsiveness | Technology   81
                                                     Agenda




                                           • ADOA ISD PMO PROCESS
Government Information Technology Agency




                                           • Plan: Intro to the 4 P‟s of ISD
                                           • Do the work: Life cycle of Projects in ISD
                                           • Deliver to the Customer: How Clarity Project Management
                                             is used by ADOA and Customers
                                           • Summary




                                                   Synergy | Management | Accountability | Responsiveness | Technology   82
                                                       ADOA ISD Project Management Office




                                           Overlap of Processes in a Phase
                                                                                         Do the Work
Government Information Technology Agency




                                                                     Plan
                                                                                                                    Deliver




                                                                                    Clarity PPM


                                                    Synergy | Management | Accountability | Responsiveness | Technology       83
                                                         ADOA ISD Project Management Office



                                                                       Plan: Intro to the 4 P’s of ISD
                                           • Processes
                                              • Information Technology Infrastructure Library - A major initiative for the State of Arizona started
Government Information Technology Agency




                                                in 2006 in the ADOA Information Services Division (ISD). This five year program implements
                                                "Best Practices for IT“

                                           • Project Management Office (PMO)
                                              • 2006 - ISD hires a PMO Manager based on ITIL best practices and standard PMP

                                           • People
                                              • 2007 - PMO trains over 25 ADOA ISD functional manager as State Certified Project Managers

                                           • Project Management Information System (PMIS Tool – Clarity)
                                              • 2008 – PMO implements Clarity Project Portfolio Management System v8 [Time Tracking]
                                              • 2009 – PMO upgrades Clarity Project Portfolio Management System v12 [Financials]
                                              • 2009 – PMO partners with GITA to incorporate PIJ data and processes [GITA Oversight]
                                              • 2010 – PMO opens up the PMIS to all State Certified Project Managers [Enterprise]
                                                 » City of Mesa, AZ Land Department, Dept of Health Services, GITA




                                                       Synergy | Management | Accountability | Responsiveness | Technology                            84
                                                       ADOA ISD Project Management Office



                                                    Do the work: Life cycle of Projects in ISD
                                           PMO Governance for Non-PIJ related projects
                                             • Build Project Templates in Clarity to standardize how Key Task & Milestones will be
Government Information Technology Agency




                                               tracked within ISD.
                                             • Use Collaboration feature in Clarity to capture documents related to the Project
                                             • Monitor Non-PIJ related ISD projects using GITA‟s Best Known Methods of
                                               Governance

                                           GITA Governance for PIJ related projects
                                             • Mirror the GITA requirements in Clarity: PIJ, status reports, Risk, Issues and
                                               Change Control
                                             • Allow GITA Oversight Managers access to PIJ related projects for real-time status
                                               reporting

                                           Time reporting
                                             • Capture billable and non-billable hours against a work effort




                                                    Synergy | Management | Accountability | Responsiveness | Technology              85
                                                        ADOA ISD Project Management Office




                                               Deliver: How Clarity Project Management is used by ADOA and Customers
                                           • Strategic Process and Project Management
                                              • PARIS Planning
Government Information Technology Agency




                                              • Agency use
                                              • PIJ Project Management
                                           • Budget and Time Management
                                              • Planned Benefits and Costs
                                           • Portfolio Management Dash Board
                                              • Top Active
                                              • Score card
                                           • Project Labor Effort
                                              • Types of Project
                                                 » Billable / No Billable time Transactions
                                                 » Standard
                                                 » Maintenance/Support
                                                 » Administrative




                                                      Synergy | Management | Accountability | Responsiveness | Technology   86
                                                     ADOA ISD Project Management Office




                                           Summary
                                             • Clarity PPM – Strengthen IT Governance and empowers the PMO, Customers and
                                               Project Managers to be successful
Government Information Technology Agency




                                             • License types and Training Available to All State Certified Project Managers
                                                » Manager - A Clarity Manager User Account has full use of all licensed modules
                                                  within Clarity
                                                » Team Member - A Clarity Team Member User Account reports time and project
                                                  status
                                                » Enterprise Visibility Option - A Visibility Option User Account can view any
                                                  information within Clarity
                                                » Clarity Training – Includes PMO Instructor led training and Clarity CA
                                                  Productivity Accelerator Learning Management System (CAPA) LMS
                                             • Clarity Access Request
                                                » http://isd.azdoa.gov/sections/supply/pmo/forms.aspx
                                             • Desert South West (USA) CA Clarity User Group
                                                » http://causergroups.ca.com/usergroups/UserGroupHome.aspx?ID=453




                                                   Synergy | Management | Accountability | Responsiveness | Technology            87
                                             ADOA ISD Project Management Office




                                                                          ?
Government Information Technology Agency




                                                                    Contact Us
                                                               John J. Harrell
                                                                PMO Manager
                                                               State of Arizona
                                                         Department of Administration
                                                        Information Services Division
                                                        100 N. 15th Avenue, Suite 400
                                                           Phoenix, Arizona 85007
                                                            Phone: (602) 542-2250

                                                          Web: http://isd.azdoa.gov


                                           Synergy | Management | Accountability | Responsiveness | Technology   88
                                           Project Management Institute
                                           Project Management:
                                           Indispensable For Business Results
Government Information Technology Agency




                                                Synergy | Management | Accountability | Responsiveness | Technology   89
                                                    Agenda




                                           Purpose of Presentation
Government Information Technology Agency




                                           Project Management
                                           Triple Constraint
                                           Evidence of PM Success
                                           Organizational Project Management Maturity Overview
                                           PMI Overview
                                           Contact Information




                                                  Synergy | Management | Accountability | Responsiveness | Technology   90
                                                       Presentation Objective




                                           To help organizations…
Government Information Technology Agency




                                              • Develop high level awareness of the common reasons underlying project
                                                failure
                                              • Recognition of how a certified Project Manager (Project Manager
                                                Professional – PMP) is trained to recognize and manage threats to project
                                                success
                                              • Introduce an Organizational Project Management maturity model that
                                                helps align project work with strategic objectives
                                              • Encourage organizations to consider current PM capabilities based on the
                                                OPM maturity model
                                              • Explore the benefits of affiliation with PMI Global and the local PMI
                                                Phoenix Chapter



                                                     Synergy | Management | Accountability | Responsiveness | Technology    91
                                                      The Problem That PMI Addresses




                                           Standish Group Chaos Study started                   Succeeded 29%
Government Information Technology Agency




                                                                                                                    Challenged 53%
                                            in 1994 plus updates:

                                             • 33% of software investment is used to
                                               repair projects 56% of projects have
                                               cost overruns of more than 50%


                                             • 84% of projects have time overruns

                                                                                                  Failed 18%
                                             • 63% of organizations do not operate a
                                               Project Management Office                             Actual 1994 Chaos Study Results




                                            PMI awarded Athabasca University with a 3 year $1.15M grant in late 2005
                                            to study the ROI of Project Management within organizations.


                                                    Synergy | Management | Accountability | Responsiveness | Technology                92
                                                      The Problem That PMI Addresses




                                           Standish Group Chaos Study update in
                                            2006 plus updates:                              Succeeded 35%
Government Information Technology Agency




                                                                                                                  Challenged 46%

                                             • Succeeded - meaning they were completed
                                               on time, on budget and met user
                                               requirements


                                             • Challenged - meaning they had cost or time
                                               overruns or didn‟t fully meet the user‟s needs

                                                                                                 Failed 19%
                                             • Failed - only 19 percent of projects begun
                                                                                                     Actual 2006 Chaos Study Results
                                               were outright failures




                                                    Synergy | Management | Accountability | Responsiveness | Technology                93
                                                      Benefits of Project Management




                                            Improved ability to execute
Government Information Technology Agency




                                             and deliver strategic initiatives
                                                …as desired, on time, on budget                     On Time
                                                …with minimal risk
                                                …and assured quality
                                                                                                     On Budget

                                                                                                     On Quality


                                                   Synergy | Management | Accountability | Responsiveness | Technology
                                                                                                               3/25/2011   94
                                                                                                                            94
                                                         Project Manager




                                           The project manager is the person ultimately responsible for the outcome of the
                                            project. Ideally:
Government Information Technology Agency




                                              • Formally empowered to use organizational resources (i.e. Project Charter)
                                              • In control of the project
                                              • Authorized to spend the project‟s budget
                                              • Along with resources, responsible for triple constraints: Time, Cost, Scope

                                           Project managers are typically found in a matrix or projectized organization:
                                              • Projectized – structured according to the projects instead of functional departments.
                                                PM is both manager of the project and of the people.
                                              • Matrix – Hybrid organization where individuals have both a functional manager and
                                                a project manager for projects.




                                                       Synergy | Management | Accountability | Responsiveness | Technology              95
                                                        Project Manager Skills




                                           Leadership – Motivating people and inspiring to commit
Government Information Technology Agency




                                           Communication– Exchanging information clearly and correctly
                                           Negotiating – Working to reach a mutual agreement
                                           Problem Solving – Defining the problems and dealing with factors that contribute to or
                                             cause the problem.
                                           Influencing – Accomplishing something without necessarily having formal power.
                                           Multi-Tasking & Organizational – Ability to juggle and prioritize numerous tasks
                                           Bottom Line – Lead and direct the execution of project activities and proactively
                                            recognize and deal with risks and problems BEFORE they affect the projects outcome.




                                                      Synergy | Management | Accountability | Responsiveness | Technology           96
                                                        Project Success & Triple Constraint




                                           Project Management is tasked with the control and management of the Triple Constraint.
Government Information Technology Agency




                                           Framework for evaluating competing demands.
                                           Change in one affects either or both of the other two:
                                              • Scope – the sum of the products, services, and results to be provided as a project
                                              • Cost – including direct and indirect costs
                                              • Schedule – don‟t miss the window
                                           Project success largely rests on the
                                             “balancing act” skills of the Project Manager.
                                           Sometimes SME‟s (Subject Matter Experts) are put into PM positions
                                           without consideration of PM critical skills.




                                                      Synergy | Management | Accountability | Responsiveness | Technology            97
                                                          PMBOK - Project Management Body Of Knowledge




                                           A globally recognized collection of best practices for project management.
Government Information Technology Agency




                                           A living document updated every four years to ensure that current and best practices are
                                             captured.
                                           A standard, written and reviewed by practicing project management members of PMI.
                                           Provides a framework for a projects initiation, planning, monitoring & controlling,
                                             executing, closing.
                                           Designed to reflect good project management practice and normalization of the project
                                            management terms/concepts.
                                           The foundation of PMI certification and professional exams (i.e., PMP and CAPM).
                                            However, it is not the sole input for certification.




                                                      Synergy | Management | Accountability | Responsiveness | Technology             98
                                               Globally Recognized Standards
Government Information Technology Agency




                                                                                                          99
                                           Synergy | Management | Accountability | Responsiveness | Technology   99
                                                   Evidence of Success




                                           Project Management in Business:
                                             • Exceeded the expectations of Curian Capital in developing a Simplified Proposal
Government Information Technology Agency




                                               Process (SPP) platform by coming in on time and under budget. It spent only
                                               $935,000 of its budgeted $1.2 million to develop SPP.

                                           Project Management in Government:
                                             • Drove the reconstruction of the Pentagon sections damaged on Sept. 11, 2001,
                                               completing the efforts 28 days ahead of schedule and $194 million under budget

                                           Project Management in Space:
                                             • Successfully managed the Mars Pathfinder Project, launching a traveling robotic
                                               geologist on Mars within a 36 month development window and $400,000 under
                                               budget




                                                 Synergy | Management | Accountability | Responsiveness | Technology             100
                                                        Research and Value
Government Information Technology Agency




                                           3-year, $2.5M study completed in
                                            2008
                                             • 65 organizations, 418 projects, 447
                                               interviews
                                             • Identified project management
                                               factors linked to
                                                » Business results (stakeholder
                                                  satisfaction, ROI)
                                                » Organizational learning
                                                  (performance)
                                                » Communication (breaking down
                                                  “silos,” strategic alignment)

                                                (http://www.pmi.org/BusinessSolutions/Pages/Researching -
                                                    Value-of -Project-Management-Study.aspx )




                                                                                                                   101
                                                    Synergy | Management | Accountability | Responsiveness | Technology   101
                                                         Organizational Project Management Maturity
Government Information Technology Agency




                                           Organizational Project Management Maturity (OPM) assesses the
                                            ability to efficiently deliver projects while driving an organization's
                                            strategy.

                                           Why measure OPM maturity level?
                                              • Organizations continue to grow in scope and goals.

                                              • OPM maturity needs to keep up to improve an organizations probability to succeed.

                                              • Assessment can outline areas for organizational improvement




                                                     Synergy | Management | Accountability | Responsiveness | Technology            102
                                                       Creating Predictable Project Results
Government Information Technology Agency




                                           Organizational Project Maturity draws a course toward increased value
                                               across increasing & broadening levels of the organization.
                                           Broadly sorted into “levels” of maturity:
                                               1.   Ad hoc, Basic PM Process
                                               2.   Planned, Individual Project Planning
                                               3.   Managed, Systematic Project Planning and Control
                                               4.   Integrated, Integrated Multi-Project Planning and Control
                                               5.   Sustained, Continuous PM Process Improvement




                                                     Synergy | Management | Accountability | Responsiveness | Technology   103
                                                      Early Maturity Levels




                                           Ad hoc PM Processes rely on individual acts of heroism
Government Information Technology Agency




                                           Executive leadership is unable to rely on predictable project delivery
                                           Strategic Planning is very difficult
                                           Customer relationship can be strained




                                                    Synergy | Management | Accountability | Responsiveness | Technology   104
                                                      Later Maturity Levels




                                           Project delivery is predictable
Government Information Technology Agency




                                           Project-to-project relationships and dependencies are planned for
                                            within an organized portfolio of projects
                                           The company understands and plans for risk related to project delivery
                                           Customer relationship is improved




                                                    Synergy | Management | Accountability | Responsiveness | Technology   105
                                                        PMI Overview




                                           Leading association for the Project Management profession
Government Information Technology Agency




                                           Global non-profit professional membership association
                                           Established 1969
                                           Total membership and credential holders: 450,000 in over 171 countries
                                           PMPs: 260,000 CAPM: 2,586
                                           Chapter members: 180,688
                                           Chartered chapters : 251 (7 pending) across 159 countries
                                           30 chartered SIGs (Specific Interest Group) (Virtual Communities)
                                           PMI Educational Foundation: Building Better Futures, champions project management
                                            knowledge and skills for educational and social good.
                                           Ongoing Professional awards for outstanding organizations, projects, books, articles,
                                            etc…



                                                      Synergy | Management | Accountability | Responsiveness | Technology          106
                                                               PMI Credential Overview



                                           PMI offers a comprehensive certification program for practitioners with different levels
                                           of experience.
Government Information Technology Agency




                                           Exams are rigorous and require significant study time to pass.
                                           Significant continuing education and activity in certified area is required to maintain
                                           status.
                                           These are not “rubber-stamp” credentials.

                                                              Credential                               Project Role                             Qualification (partial)

                                             CAPM - Certified Associate in Project    Contributes to project team                      HS/1500 hrs work/23 hrs ed/3 hr exam
                                             Management


                                             PMI-SP - PMI Scheduling Professional     Develops and maintains project schedule          B Deg/2500 hrs work/30 hrs ed/3.5 hr
                                                                                                                                       exam


                                             PMI-RMP - PMI Risk Management            Manages risks and capitalizes on opportunities   B Deg/3500 hrs work/30 hrs ed/3.5 hr
                                             Professional                                                                              exam


                                             PMP - Project Management Professional    Leads and directs project teams                  B Deg/3 years work/35 hrs ed/4 hr exam



                                             PgMP - Program Management Professional   Defines and oversees projects and resources      B Deg/4 years proj wk/4 years prog wk/4
                                                                                                                                       hr exam




                                                           Synergy | Management | Accountability | Responsiveness | Technology                                                   107
                                                        PMI Phoenix Chapter




                                           Founded in 1977
                                           Recognized Chapter of the year 2008 – Component, Collaboration and Volunteer
Government Information Technology Agency




                                            Program
                                           29th Chapter chartered in the United States
                                           Phoenix has 2,430 members, representing project management in industry, consulting,
                                            government, and academia
                                           1,545 members hold PMP‟s credentials
                                           20 members hold CAPM credentials
                                           5 members with the PMI-SP credential (Scheduling Professional)
                                           2 member with the newest PgMP credential
                                           Ranked 19th in size internationally
                                           11 Organization partners and sponsors
                                           Monthly dinner meetings with expert speakers – membership not necessary to attend
                                           Numerous PM related meetings occurring across the valley to educate and improve PM
                                            skills every month – membership not necessary to attend



                                                     Synergy | Management | Accountability | Responsiveness | Technology         108
                                                      Support for Organizations



                                           Global Advocacy for Project Management

                                             • PMI works with business and government organizations worldwide to build and
Government Information Technology Agency




                                               showcase the profession‟s value

                                             • Education, tools, networking opportunities to develop project managers within
                                               organizations

                                           Government Roundtables & Forum Events

                                             • Opportunities for high-level government officials to learn more about Project
                                               Management

                                             • Opportunities for government project managers to learn more about issues,
                                               challenges and lessons learned




                                                    Synergy | Management | Accountability | Responsiveness | Technology        109
                                                       Contact Information




                                           Access to PMI Global (Newtown Square, PA)
                                              • (610) 356-4600
Government Information Technology Agency




                                              • www.pmi.org
                                              • customercare@pmi.org
                                           Access to PMI Phoenix Chapter
                                              • www.phx-pmi.org
                                                 » Announcements
                                                 » Upcoming events calendar
                                                 » Featured links
                                                 » Newsletter subscription
                                                 » Professional development tools
                                                 » Advertise open PM related positions
                                           Contact Phoenix Corporate Outreach
                                              • externalrelations@phx-pmi.org



                                                     Synergy | Management | Accountability | Responsiveness | Technology   110
                                                         Project Management Certification




                                           Congratulations!
Government Information Technology Agency




                                             • Important – Sign Class Roster
                                             • Please complete evaluation
                                             • Certificates will be sent to BU Directors
                                             • Future PM classes for PDU credits




                                                     Synergy | Management | Accountability | Responsiveness | Technology   111
                                                         Project Management Certification
Government Information Technology Agency




                                           Questions ?

                                             • Contact Information:
                                              Paul Wix
                                               pwix@azgita.gov
                                               602-418-5350




                                                   Synergy | Management | Accountability | Responsiveness | Technology   112

				
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