Tools for telecom
Contarra’s Unified Communications solution is an open standard based and feature
rich enhanced messaging platform designed for service providers looking to offer
enhanced communications services to their subscribers. Contarra offers the UM
enhanced messaging communications platform as a turnkey system, including Web
applications, Telephony applications, Mail, Directory, Administration and Provisioning
This solution incorporates an advanced Enhanced Messaging solution with
inbound and outbound voice,
fax and email messaging,
real-time call management and notification,
a web enabled user interface IMAP-4 mail client,
a telephone user interface
The User Interface and provisioning can be customized to meet the customer
requirements and environment. This cost-effective one-stop solution for quality voice
and high-speed data messaging services is capable of supporting millions of
Contarra‟s UM is a carrier grade, scalable, reliable and flexible solution that suits the
ever increasing needs of today‟s service providers to increase ARPU UM provides
powerful branding and customization capabilities that allow Service Providers to build
unique and individual packages and offer them to hosted service providers,
enterprises (organizations), and private subscribers.
Tools for telecom
UM provides services that cover all aspects of system management, including
system installation and configuration, defining and managing organizations and
subscriber classes of service, monitoring and controlling system components, tracing
system transactions and report generation.
Voicemail - Voicemail service includes call answering with redirect to the
enhanced messaging mailbox, personal Greeting recorded by the subscriber,
password security, easy IVR menu navigation, time stamp, message
forwarding, and instant call back to return messages from outside callers
Faxmail – Faxmail service includes fax answering with redirect to the
enhanced messaging mailbox. Enables subscribers to easily retrieve, send,
forward and print of fax messages. The fax is always on, never out of paper
and is available from any device.
Email - UM email service come with an IMAP 4 browser-based HTML client so
not installation is required at all.
Message send options - From the UM enhanced messaging mailbox,
subscribers can send and forward messages to a variety of destinations,
including email accounts, landline phone (out dial), and cellular phone (out
Forward fax to any email - With UM subscribers can be given a “virtual”
personal telephone/fax number that accepts incoming faxes and forwards
them to whatever email account the user prefers. The system automatically
attaches the fax to an email message and forwards it to the appropriate
account via SMTP.
Forward voice to any email - With UM subscribers can have a “virtual” voice
mailbox (via a personal tele/fax number) that records voice messages and
forwards them to whatever email account the user prefers. The system
automatically attaches the voice recording to an email message and forwards
it to the appropriate account via SMTP.
Email to phone - Subscribers can retrieve email from any telephone
destination and have it read to the called party. The UM system expertly
translates the email text to speech, using advanced TTS engines, so the
message is read smoothly and naturally. Easy reply functionality allows
subscribers to return email messages with an attached voice recording from
any telephone, anywhere, at anytime.
Email to fax - Print emails using nearest fax. UM subscribers can forward
email and email attachments to any fax machine for hard-copy printout. The
system converts email header and text to fax format for delivery to any fax
Message notification - Subscribers can activate notification on every first
incoming voice mail message or email message so they will never miss
important messages again.
Tools for telecom
Callback - Subscribers who enter the system using a phone (wireless or
wireline) can listen to any type of message from the Inbox. After listening to a
voice message, the system gives the subscriber an option to immediately call
the person back. If the subscriber selects this option, the system dials the CLI
(Calling Line Identification), and the call is established.
Voice reply to email from telephone - After listening to an email over the
phone, the subscriber can record a voice reply and send it to the sender of the
Multi-language support - UM features multi-language support. This added
benefit broadens Service Provider subscriber base by providing support for
foreign language markets.
One Number Service - UM One Number Service, also known as Unique or
Personal Number, is a complete call control service with real-time call
connection and routing. The One Number Service provides a single local or
toll free phone number for real-time access to all calls, messages and faxes. It
brings an elegant and easy solution for the „problem‟ the subscriber faces
through too many communication devices, such as, multiple telephone
numbers and voice mailboxes.
BRANDING & CUSTOMIZATION
UM is offered to different types of Service Providers who in turn re-package and offer
a Enhanced messaging communications service to hosted service providers,
enterprises (corporates) and private subscribers. It is easy and painless to brand the
look and feel of the service in both the Graphic User Interface and the Telephony
User Interface, as well as to sub-brand to hosted organizations under the same
Email to SMS UM lets subscribers send email as a short message to a mobile
phone. The service converts email headers and text for SMS delivery to any
External email accounts The Internet mail retriever service collects new
messages from any of the subscribers private email accounts and deposits
them into their UM enhanced mailbox.
Private address book and mailing lists Subscribers can use their private
address book with full voice/fax/email capabilities and create mailing lists to
broadcast the same recorded message to several recipients at once.
Voice recorder Using the voice recorder, subscribers can record and send
voice messages when composing email and phone messages. The voice
recorder uses a small, signed java applet that is automatically installed on the
Tools for telecom
Virtual Assistant The Virtual Assistant helps managing messages in the
enhanced mailbox. Through subscriber-defined rules the assistant manages
message retrievals and deliveries, and when and where to notify the
subscriber of message arrivals, based on personal preferences and
schedules. The Virtual Assistant frees subscribers from constantly checking
their mailbox for new messages and enables more efficient message
Example: the Virtual Assistant can be told, “During the next two days, if I receive
email from Customer A, immediately call my cell phone, and read me the message.”
The Virtual Assistant expertly routes messages and notifications to any device, while
the UM platform transparently handles any media conversions required. The Virtual
Assistant‟s browser-based GUI is intuitive and easy to use and is accessible via UM
HTML and Java-based clients.
Subscriber-defined filters and routing rules Subscribers can filter and redirect
incoming messages based on the message type, time of arrival, origin,
sender, subject, keyword, or a combination of these parameters. For example,
instruct the Virtual Assistant to filter all email arriving over the weekend from
Customer A and forward it to a fax machine at home.
Universal message notification Through an easy to use GUI subscribers can
set rules to tell the Virtual Assistant when, where, and under what
circumstances to send new message notification. UM offers a variety of
notification options: outcall to telephone or cell phone, to email, to fax, to SMS,
to pager, to any mix of these destinations
Advanced find me In schedule mode, the subscriber may set different search
lists according to his personal schedule, (non-) working hours and weekends.