Stouf.com SMS

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User Manual
 Version 1.0




                  Friday, February 14, 2003




                                         1
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1   Introduction ........................................................................................................................... 3
2   Network Infrastructure / Layout............................................................................................. 4
3   Application Infrastructure ...................................................................................................... 5
4   Installation Procedure ........................................................................................................... 6
5   Modules and Features ........................................................................................................ 13

  
6   Features .............................................................................................................................. 13
          General....................................................................................................................... 13
    6.1.1 Creating Contact Groups ....................................................................................... 13
    6.1.2 Selecting ................................................................................................................ 15

  
    6.1.3 Bulk ........................................................................................................................ 15
          SMS............................................................................................................................ 16
    6.2.1 Message................................................................................................................. 16
    6.2.2 Spell ....................................................................................................................... 16
    6.2.3 Message Templates............................................................................................... 17

  
    6.2.4 SMS Message Status List...................................................................................... 18
          Mail ............................................................................................................................. 18
    6.3.1 Outlook................................................................................................................... 20
    6.3.2 Pop3....................................................................................................................... 21
    6.3.3 SMTP ..................................................................................................................... 21

  
    6.3.4 GroupWise ............................................................................................................. 22
          OTA ............................................................................................................................ 22
    6.4.1 Proxy/WEB/Bookmark ........................................................................................... 23

  
    6.4.2 Dialup Settings ....................................................................................................... 23

  
          Ring Tone ................................................................................................................... 23

  
          Picture ........................................................................................................................ 24

  
          vCard .......................................................................................................................... 25

  
          vCalendar ................................................................................................................... 26

   Interpreter ................................................................................................................... 31
          Database .................................................................................................................... 27

   Internet ....................................................................................................................... 33
   Settings....................................................................................................................... 33
   Log (18) ...................................................................................................................... 45
7   Log Window ........................................................................................................................ 45

  
8   Possible Errors.................................................................................................................... 46

  
          Invalid license ............................................................................................................. 46

  
          Connection Problems ................................................................................................. 46

  
          Install Shield and Windows Installer........................................................................... 47
          Winsock 2 on Windows 95 ......................................................................................... 47
9   Resources ........................................................................................................................... 47
10 Index ................................................................................................................................... 48




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In today’s world we can’t afford to be left behind. Global villages are transforming into global
cities and the information super-highway is building new lanes everyday. To keep up with
technology is one thing, to keep up with the everyday running of your business is another.
Fortunately we have managed to give you the best of both worlds. It is called SMS Enterprise,
and it will change the way you do business. In simple terms, it is a sophisticated system that
allows you to send and receive SMS’s from your PC. In technical terms, it is simple too. Your
business is either running SMS Enterprise or it isn’t running at all.

The SMS Enterprise Impi is a sophisticated, yet easy to use system that allows you to send and
receive SMS’ from your PC. The SMS Impi offers a host of features limited only by your
imagination. It is a that allows for fast, inter-active and cost effective communication by utilising
the GSM SMS Messaging channel.

The SMS Impi is a client application that always connects the SMS Enterprise server
environment (more specifically SMS Nkosi). Every company can have their own “internal”
enterprise server environment or they can make use of the Stouf.com SMS Bureau service.
The only difference is that a 3rd party hosts the server environment.

Regardless of where you connect to, both provide identical features - only the connection type
that differs.

                       (Please refer to the “SMS Enterprise User Manual”)

It needs to be stressed that clients are encourage to download the software and documentation
from the STOUF.COM Internet site rather than requesting a CD version. The reason for this is
that more features and enhancements are continually made to the software and these updates
will always be available on the site.




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                           5
The SMS Enterprise System consists of a few modules that work together. The focus of this
document is to explain the use of the SMS Impi module. The SMS Impi is the Client desktop
application. The Impi is also a server in it own right.
Multiple Impi’s can be run on the same machine and different users can log onto the same Impi
though the use of “User Profiles”.


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The Stouf.com SMS Suite of products is available via MTN Service Providers, Agents or via
Web downloads.
Before getting started with the SMS Impi, one needs to have access to the SMS Enterprise
server Environment. An account for the Impi must be created on the Nkosi server. Some
companies like Stouf.com host a SMS Enterprise Bureau service on the Internet. Other
companies will acquire SMS Enterprise and install it on their company/corporate networks and
make it available to some employees.

To get started with the SMS Impi one need to follow step 1 to step 6.

Step1     Obtain the installation Software via
              a. CD
              b. Download from http://stouf.com
          The installation filename has the following name SMSClient.vx.x.x.exe, where x.x.x is
          the version number.

Step2
          Please be aware that some versions of Windows do not have the correct version of
          Windows Installer installed. The latest patch/update for your Windows product might
          contain the correct Windows installer engine. You can also download the correct
          installer engine from Microsoft’s Website or from http://stouf.com - see the Windows
          download section.
          Installer for Windows 9x/ME Systems:
          http://stouf.com/mod.php?mod=downloads&op=getit&lid=28
          Installer for Windows NT/2000/XP Systems:
          http://stouf.com/mod.php?mod=downloads&op=getit&lid=29

          Some old versions of Windows 95 needs to be patched with the proper Microsoft
          Winsock 2 libraries. This can be obtained from Microsoft or from the Windows
          download section in the Stouf.com website.
          http://stouf.com/mod.php?mod=downloads&op=getit&lid=25

          Run the installation program and follow the easy Install-shield instructions. A reboot
          may be required in some cases.

          Step A – The Install-shield Introduction screen. Click “Next”




                                                                                              6
Step B – Click “Next”




Step C – Read through the license agreement, choose “I accept the terms in the
license agreement” and click “Next”. Remember that you are automatically bound to
this agreement.


                                                                               7
Step D – Choose the destination Install Folder. You can change this to anywhere
you like on your system. By default this will be in your main “Program Files” Folder.
Click “Next”




Step E – Install-shield will now copy register and configure the necessary files.


                                                                                    8
Step F - The next screen will appear and your installation is now complete. Click
“Finish”




The installation creates the program group: “Start – Programs - Stouf.com”
with the “SMS Impi”, “SMS Umphathi” and “SMS Umbiko” program icons.


                                                                               9
Step3
        Click on the “SMS Impi” icon for the SMS Impi to start.

        You will be prompted for a profile logon every time you run the Impi. This is the same
        as your username and password that has been assigned the bureau service.




        Profile Logon
        9 User Name – User name
        9 Password – User password
        9 OK – Press to except the user name and password
        9 Cancel – Press to cancel the user name and/or password entry

        The next screen to appear is the Impi Configuration screen…
        This is where you will customize your IMPI to your specific connections.




        User Settings
        9 SMS User – User name
        9 Password – User password
        9 e-mail – E-mail address
        9 Cell No – Cellular phone number (this will also be used to send the user his
           password, should he have forgotten it or when he changes the password)
        9 User Group – different user groups could be setup i.e. sales, marketing,
           customer care etc., SMS usage could be produced by user group. (this entry also
           makes the on-billing of the SMS service easier)
        9 Signature – This entry allows the user to enter a signature of the SMS message


                                                                                           10
            i.e. from Company XYZ, Jonathan etc. (the SMS Impi clients are connected to a
            single cellular number, making the identity of the SMS sender difficult)

        Connection Configuration
        9 Server – The server or IP address is that of the SMS Nkosi (exchange). When
           connecting the STOUF.COM bureau Nkosi (exchange), the address would be
           “sms.stouf.com”

        Connection Type
        9 Socket -
        9 MS HTTP -
        9 Indy HTTP -
        9 GSM Modem – In this option the SMS Impi client would not connect to the SMS
           Nkosi but directly to a GSM modem.

        Direct Socket
        9 Port – A port on the company firewall or DMZ that would be opened. Curently the
            SMS Impi client caters for port 1494 and 5009.

        9   Cancel – To cancel the above user and connection settings
        9   OK – To except the entered settings

        You will notice three different connection types. This will depend on your type of
        internet access. The preferred method of connection is TCP/IP Socket, but some
        companies prefer the use of HTTP through Proxies. Please consult with your LAN
        Administrator regarding your connection type.
Step4   You would have been assigned a username and password upon registration with
        your bureau service.
        Make sure you have correctly entered your username and password.
        We suggest you enter your personal details for better support.
Step5   The bureau service will provide you with a Server name or IP address.
        The Stouf.com Bureau service runs on “sms.stouf.com”. It is suggested that you use
        the server name rather than the IP address.
Step6   Click OK and the Impi will start. The Impi will attempt to connect and authenticate at
        the bureau service.
        The connection attempts might fail for number of reasons.
             1. No Internet connection available. You MUST be connected to the Internet in
                 order to connect to the Stouf.com Bureau service. Please verify that you are
                 connected by opening your internet browser and browse to http://stouf.com
                 or any of your other favorite websites.
             2. The server name might be incorrect. Verify this with your Bureau Service
                 Provider.
             3. The connection port might be incorrect.
             4. Your proxy settings might be incorrect or your proxy does not allow you to
                 connect to the service. Proxies are common in large company networks.
                 Verify this with your LAN Administrator. Use the following format in the proxy
                 server name: proxy.domain.com:port. E.g. proxy.stouf.com:3128.
                 Should your authentication fail at this stage, then:
             1. Your username / password combination does not exist or was invalid.
                 Please confirm that you correctly entered the username and password.
             2. You are already logged on to the server. Only one connection per user is
                 allowed at a given time. The server will reject concurrent user connections.




                                                                                            11
Congratulations!!! You have successfully connected to the SMS bureau service. You are now
ready to have fun or do business.

SMS Enterprise Impi




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   A. SMS Enterprise Impi Modules (Software applications)
        a. SMS “Impi” - The Client
        b. SMS “Umbiko” - The Reporter
        c. SMS Impi Service Install - Enable Windows NT Services
   B. SMS Impi Features
        a. SMS - send and receive SMS messages
        b. Mail - e-mail to SMS and SMS to e-mail
        c. OTA - WAP and WIG settings
        d. Ring Tone - ring tones
        e. Picture - picture, logo and CLI icon messages
        f. VCard - business cards
        g. VCalendar - calendar / schedule meetings
        h. Database - database extraction via SQL
        i. Interpreter - inter-active feature
        j. Internet - internet browser
        k. Settings - Impi configuration
        l. Log - SMS system event log




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Contact Groups is an internal database/address book of clients to whom SMS Messages could
be sent. There are three (3) ways to create new contacts.
Firstly by right-click in the Contact Groups and selecting ADD CONTACT or ADD CONTACT
AS CHILD or EDIT CONTACT option.



                                                                                      13
9   Tel No - GSM Cellular number
9   Name – SMS Impi User Name
9   Field1 – additional information that could be used as templates i.e. address, birthday etc.
9   Field2 – additional information that could be used as templates i.e. address, birthday etc.
9   Field3 – additional information that could be used as templates i.e. address, birthday etc.

Contact Type – Contact details could be a Cellular Number, an E-mail address or the SMS Impi
              user name
9 Telephone – Cellular phone number i.e 0831234567 or +27831234567
9 Email – E-mail address i.e. jonathan@stouf.co.za
9 PC – Impi User name i.e. the above user name would be “Jonathan”

The second method of creating a Contact is to right-click in the Contact Groups area and
choose the IMPORT FROM OUTLOOK CONTACTS option. This method will import Microsoft
Outlook 2000 only. Any other versions of MS Outlook and MS Outlook Express needs to export
the contact file, choosing only name and cellular number and importing the base as per option
3.
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The third method is to create a Tab delimited file where the 1 tab being contact name and the
second tab the cellular number. This type of database could easily be created with software
applications i.e. Microsoft Excel, Lotus etc.




Note:
To create entries contact groups via Microsoft Excel
In column A enter the contact name and in column B enter the contact cellular number. It is
advisable to enter the cellular number in international format i.e. for South Africa it will be +27,


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then without the zero (0), and the remainder of the number (for example +27 83 123 4567). This
will make the importing of international numbers easier.

There are various ways to achieve the above. Two (2) most common scenarios are where the
data has been exported or created in MS Excel, but the format been incorrect or changed by
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Microsoft Excel i.e. MS Excel does not display the 1 zero (0) of the cellular number or the data
has been captured in the international format but not displaying the plus (+) symbol. Two
possible ways to correct this is, when you are creating a contact group from scratch, format
column B (the cellular number) as a TEXT entry.

If the cellular numbers have already been inserted but not displaying the + or 0 characters, then
the complete column can highlighted and the format command used. Choose the “custom”
                                                                                   st
format option and enter ten (10) zero’s where the cellular number is missing the 1 zero (0)
and/or +27000000000 where +27 is missing.


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This is the SMS Message destination area. You may insert destination details by:
    1. Dragging and dropping” or double-click on the contacts from contacts Groups area
    2. Entering a cellular number in the TEL NO block (refer point 2 on feature slide) just
         below the selecting area or to right-click in the selecting area and choosing IMPORT
         FROM TEXT FILE option. The cellular number must be written in international format.
         (refer to technical appendice)




Note
Refer to above note a.1. for details on formatting of fields


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In this option the destination cellular numbers are not inserted in the Selected area but rather
sent directly when activated. The format for this option is Tab delimited with Cellular number
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being the 1 Tab and SMS Message the second Tab.

Note
Refer to note a.1. for details on formatting of fields




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This is the basis of the whole system as it provides ability to send and receive SMS Messages.




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SMS message entry area. The length of the message will be indicated at the top of the
message window. The gateway will split and concatenate messages longer than 160
characters based on the GSM standards.           Different phone manufacturers may have
implemented the receiving of these messages differently.


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Spell checker for SMS message. This is only a limited spell checker and a nice to have. Some
other languages than English are also available on request.




                                                                                             16
9   Suggestions – Suggest correct spelling of the word
9   Ignore – The user selects to ignore the suggested spelling of the word
9   Ignore All – Ignore all proposed spelling
9   Options -
9   Replace – Replace the original spelling to the suggested one
9   Replace All – Replace all instances of with the proposed spelling
9
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    Prompt Replace – Prompt 1 before replacing with proposed spelling
9   Help – Help on spellchecker
9   Cancel – Cancel the spellchecker operation


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Message templates are messages that you send frequently and save you from having to retype
the message.    You can create your own templates like “Hi <name>, how are you?” The
template processor will then replace the name of the selected destination contact into the
<name> template. Other templates are
<number> the Cellular Number
<user> The SMS Impi User Name
<computer> The name of the computer on the domain or network.
<date> and <time> The date and time of processing…

You can add and delete template messages as you please.
“Double Click” on a template to use it. The template will then be copied to the message field.




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In this window the status of all SMS messages will be displayed i.e. when a message is sent the
window will display that it has:
     • reached the server
     • been delivered to the GSM network
     • and finally, successfully delivered to the destination handset.
     • Or when the message has been rejected.

You may right-click in this area to access the sort, search, view, clear list, reply and resend
options.



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This feature allows for E-mail messages to be converted to SMS Messages. It complies with
both MS Outlook, POP3/SMPT and GroupWise E-mail connections.




An email received by the SMS Impi would be converted to an SMS Message and sent to the
specified GSM handset. The user would reply to the SMS message, where once again it will be
converted back to email message and send to the originator.



                                                                                            18
The originator would, during the above process, have received an email informing him that the
message was delivered via SMS.
This feature supports both email to SMS and SMS to email.

Another mail feature is the ability to send emails from the email client, which the SMS Impi
would then send out as an SMS Message. (Bureau type service).

Email messages will be interpreted via:
   1. Cellular number/s in the “subject” field
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   2. Cellular number/s in the 1 line of the “body” field
   3. Cellular numbers in the format: “[cell #]@sms.com”


The format of this feature is entering cellular number/s in the “subject” field of the E-mail and
the message in the “body” of the E-mail.

Originating address and time stamp could be left out to save SMS message space or allow for
more SMS/E-mail space. (GSM SMS default space = 160 characters)

The size of the SMS Message could be increased to any size greater than 160 characters. The
user should be careful with this option as some handsets does not support this feature and will
therefore deliver the SMS Message over a number of messages.

Calendar/Meeting Reminders can also be sent.

The user could also specify which location the SMS Enterprise should monitor for new
messages. This is a powerful feature; it will forward only specified messages i.e. only notify me
by SMS should I receive a message from xyz@company.co.za etc.

Mail Options and Usage




9   Notification TelNo(s) – user defined cellular phone number that will be notified by SMS of e-
    mail or meeting reminders

Options
9 Send to numbers in subject -
9 Send to numbers in body line 1 -
9 Delete after notification – Delete the e-mail after the SMS notification has been sent
9 Send originating address – Include or exclude the e-mail originating address
9 Send time stamp – Include or exclude the e-mail time stamp
9 Minimize Body Length -

9   Allow From Email Address – Include or exclude e-mail



                                                                                              19
Notification
9 Delivered
9 Rejected

9   Check Interval (s)
9   Max Msg Length




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9   Host
9   Folder

9   Auto Start
9   Notify on Reminders

Connection Type
9 Running or New
9 New Instance
9 Running Instance
9 Remote
9 Attach to Interface

9   Re-Process / Send Inbox
9   Start




                              20
       3RS




9   Host
9   User ID
9   Password
9   SSL Port

9   Auto Start

9   Re-Process / Send Inbox
9   Start

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9   Host
9   User ID
9   Password
9   Reply To
9   From

9   SMTP Enabled




                              21
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OTA (over the air) messages are SMS messages sent to your cellphone that automatically
configure your GSM handset for WAP (wireless application protocol) or for the Internet.




Settings




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9   Profile Name
9   Proxy IP
9   Conn Type
        o None
        o 9200 Connectionless
        o 9201 Secure Connectionless
        o 9202 Connection
        o 9203 Secure Connection
9   URL

9   Load Config
9   Save Config
9   Delete Config
9   Send OTA


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9   Dial Number
9   IP
9   User ID
9   Password
9   Call Type
        o Analogue
        o ISDN
9   Call Speed
        o None
        o AUTO
        o 9600
        o 14400
        o 19200
        o 28800
        o 38400
        o 43200
9   Bearer
        o None
        o GSM/CSD
        o GSM/SMS
        o GSM/USSD
        o IS-136/CSD
        o GPRS
9   PPP Type
        o None
        o PAP
        o CHAP
        o MS_CHAP




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This feature allows you to create, change, download and send ringtones to GSM handsets.




                                                                                          23
9   Title
9   Ring Tone Path

Ringtone Defaults
9 Duration
9 Beats/min
9 Note Scale

9   Play
9   Delete Ringtone
9   Save Ringtone
9   Send Ringtone

RTTTL Files
RTTTL Tones




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This feature gives the ability to create, change, download and send picture messages, logos
and CLI icon messages.




                                                                                        24
9   Type
        o None 0x0
        o Nokia Picture 72x28
        o Nokia Operator Logo 72x14
        o Nokia CLI icon 72x14
9   Image Path
9   Zoom
9   Selected File
9   Paste From Clipboard
9   Net Codes
9   Refresh Pics
9   Delete Pic
9   Save Pic
9   Send Pic




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This feature allows for business card information to be sent.




                                                                25
9   Name
9   Tel No

9   Add vCard
9   Delete vCard
9   Send vCard(s)

List of vCards to send to destination contacts




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Calendar reminders from both MS Outlook and own created can be sent.




9   Description
9   Add Vcal
9   Delete vCal
9   Start
9   End
9   Now
9   Import from Outlook Calendar



                                                                       26
9   Send vCal(s)

List of vCalendars to send to destinantion conacts




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A very powerful feature which allows the user to query most databases via SQL. The results
could then be sent directly to the handset.




An example of this could be to query a database for accounts payments that are 60 days
overdue and a reminder sent to clients. A response from the clients could even be requested
and logged into a database as reference.

The SMS Impi uses Borland DBExpress to access any database. These databases include
Oracle, MySQL, DB2, InterBase, Paradox, ODBC, Access, MSSQL and many others. Some of
these drivers are OpenSource and can be downloaded from the Internet. Other unknown
databases might be supported though the ODBC or the database manufacturer might develop
           rd
their own 3 party DBExpress driver for that database.

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To add new database drivers one need to modify the dbxdrivers.ini file. This can be found in
the installation directory. This is a view of the file:



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To add new database connections one need to modify the dbxconnections.ini.




                                                                             28
For more information regarding these DBExpress initialization files contact your supplier or
Borland at www.borland.com

Save these .ini files and the click on “Get Database List”. This will retrieve the connection
names.


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You can now select the connection by Clicking on it.
Enter the username and password in the relevant fields.


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Enter you SQL statement into the SQL Memo. This can be very complicated statement that join
different tables and select different fields. Please note that every database have its own SQL
Syntax. Please keep to the syntax of your database. You might even consider some SQL
Builder tools available from that Database creator.

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Every query and its information can be saved for later reference. The name field will be used
for the file name of the query.

Click save to save your Query combination of database / username / password / SQL
statement.


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Click “Run Query” to run execute the query on the database. The result will be displayed in the
grid.

Look at the “Log” for error messages regarding the execution of the SQL on the database.

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When you select from your database you need select different fields from the database. The
sequence of fields you select from the database should be in the sequence as the fields as
defined in the “File and Folder Specification”. Please make sure you understand the available
fields.

The grid will be populated with your data. Now you can click send SMS as defined by your
select statement….




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You can schedule database queries to run on a regular interval. Please see the integrators
manual for the use of the interpreter with database queries.



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It is this feature that puts the SMS Enterprise in a class of its own and a world 1 for this type of
communication.

This facility allows the user to create very powerful communication solutions, utilising the SMS
Enterprise and GSM SMS Message channel.




                                                                                                 31
It is also only here where integration will take place and the assistance from a software
developer could be required.

It needs to be stressed that integration development could be achieved in a very short space of
time as the SMS Enterprise already has all the tools to perform the required tasks.

What is meant with a “software developer” is someone that can program in any software
development language like C++, Delphi, Visual Basic or Java with some experience in SQL and
Regular Expressions..

Please refer to the SMS Enterprise Integrator Manual for detailed explanations of each
feature and implement requirements.

The following features are available on the Interpreter:

    •   Static
    •   CMD (Command)
    •   HTTP
    •   Picture
    •   Logo
    •   Pic
    •   Billboard
    •   SQL
    •   Socket
    •   File
    •   Bulk



                                                                                            32
    •   OTA
    •   Exchange
    •   Competition
    •   SMTP
    •   Pop3
    •   Perl
    •   GroupWise Send




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An limited Internet browser has been integrated into the Impi. You can enter your own URL and
click on “Go” to see the web page.




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There are 3 tabs to activate various features to the SMS Impi.

General - User details and Connection settings are configured in this tab.



                                                                                          33
General - User details and Connection settings are configured in this tab.
Domain User
Machine
9 Popups on Received Messages
9 Ignore Reply
9 Running Billboard
9 Always On Top
9 Auto Lock Screen
9 Show Message Box
9 Logo
9 Visible Services
9 Run as Service
9 Disconnect

                                 Modify Configuration Fields




                                                                             34
User Settings
9 SMS User
9 Password
9 e-mail
9 Cell No
9 User Group
9 Signature

Connection Configuration
9 Socket
9 MS HTTP
9 Indy HTTP
9 GSM Modem

HTTP Settings
9 HTTP Port

Proxy Config
9 Direct



                           35
9   IE Settings
9   Custom

Custom
9 Server
9 Bypass
9 Proxy User
9 Proxy Password

9   Auto Authenticate
9   Keep Connection
9   No UI
9   Always Re-open

9   Cancel
9   OK


9   Modify Configuration
       o Socket




9   Modify Configuration
       o MS HTTP
                9 Direct




                           36
9   Modify Configuration
       o MS HTTP
                9 IE Settings




                                37
9   Modify Configuration
       o MS HTTP
                9 Custom




                           38
9   Modify Configuration
       o Indy HTTP
                9 Direct




                           39
User Settings
9 SMS User
9 Password
9 e-mail
9 Cell No
9 User Group
9 Signature

Connection Configuration
9 Socket
9 MS HTTP
9 Indy HTTP
9 GSM Modem

HTTP Settings
9 HTTP Port

Proxy Config
9 Direct



                           40
9   IE Settings
9   Custom

Custom
9 Server
9 Bypass
9 Proxy User
9 Proxy Password

9   Auto Authenticate
9   Keep Connection
9   No UI
9   Always Re-open

9   Cancel
9   OK

9   Modify Configuration
       o Indy HTTP
                9 IE Settings




9   Modify Configuration
       o Indy HTTP
                9 Custom




                                41
9   Change Password
       o Old Password
       o New Password
       o Confirm New Password
       o OK
       o Cancel




9   Forgotten Password
        o OK


                                42
9   Register/Purchase
9   Help
9   Lock Now
        o Username
        o Password
        o OK
        o Cancel




SMS - SMS Message behavior is done here.




                                           43
9   SMSC
9   Class
9   Coding
9   Validation Period (hours)
9   Billboard Speed
9   Message List Size
9   Popup Time
9   Transparent


API –




Socket API
9 Port
9 Listen

Flat File API
9 Mirror Flat File Folders
9 Folders




                                44
9   File Age (s)
9   Frequence (ms)




           /RJ 
The feature displays the general health of the system. See “Log Window” for more information.
You can clear the window whenever you wish to do so by using the “Clear Log” button.


                                                                     /RJ :LQGRZ
Every module in the SMS Enterprise solution has a Log Window. This is used for monitoring
system behavior and assist in problem finding and solving.

See the SMS Enterprise User Manual Log Section 9 for more information.




                                                                                           45
                                                                     3RVVLEOH (UURUV

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An Invalid license can cause the Impi to stop with a “Limit exceeded” Message. Contact your
provider to remotely update the License depending on the type of purchase. This will only
happen where the Impi directly communicate with a GSM modem and not to the Nkosi.



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The most common error is one of “An error occurred while connecting”. The SMS Impi
complains that it could not connect to the Nkosi. The reason for this is that there are various
connection methods i.e. Socket (port 1494 & 5009), HTTP and Indy HTTP.

These settings would vary from company to company and mostly reside with the LAN
administrator and company firewall (DMZ) security.

Socket connection is preferred as it ensures better transaction throughput.




                                                                                            46
 ,QVWDOO 6KLHOG DQG :LQGRZV ,QVWDOOHU
Please be aware that some versions of Windows do not have the correct version of Windows
Installer installed. The latest patch/update for your Windows product might contain the correct
Windows installer engine. You can also download the correct installer engine from Microsoft’s
Website or from http://stouf.com - see the Windows download section.
Installer for Windows 9x/ME Systems:
http://stouf.com/mod.php?mod=downloads&op=getit&lid=28
Installer for Windows NT/2000/XP Systems:
http://stouf.com/mod.php?mod=downloads&op=getit&lid=29


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Some old versions of Windows 95 need to be patched with the proper Microsoft Winsock 2
libraries. This can be obtained from Microsoft or from the Windows download section in the
Stouf.com website.
http://stouf.com/mod.php?mod=downloads&op=getit&lid=25


                                                                           5HVRXUFHV
The following resources are available on the http://stouf.com site to assist the user with the SMS
Enterprise product:

        a. Frequently asked questions
        (users could also post questions that would be answered by the Stouf.com team)

        b. SMS Enterprise – Feature matrix (DOC/PDF)

        c.   SMS Enterprise – Product description (DOC/PDF)

        d. SMS Enterprise – System requirements (DOC/PDF))

        e. Integrator’s Manual (DOC/PDF)

        f.   Regular Expression Help (DOC/PDF)

        g. SMS Enterprise – Presentation (PPT)



                                                                                               47
The above will be available for download in MS Word (.doc) and Acrobat (.PDF) formats. The
SMS Enterprise Presentation is in Microsoft PowerPoint format.



                                                                             ,QGH[




                                                                                       48

				
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