USA Careers-Supervisor Critical Tasks
Critical Task Series Course
*Courses in Red are currently in development to meet your training needs
1. Model high standards of honesty and integrity. Going from Management to Leadership Communicating a Shared Vision Workplace Issue Fundamentals Business Ethics 2. Maintain a high level of professional expertise. Essential Skills for Tomorrow’s Managers Competencies for Tomorrow’s Managers 3. Schedule work assignments, set priorities, and direct work of the staff. Essential Skills for Tomorrow’s Managers A Manager’s Primer for Ensuring Accountability 4. Encourage open communication and input from employees. Mastering Interpersonal Communication Communication Tools 5. Obtain relevant information before making a decision. Problem-solving and Decision-making for Business Dynamic Decision Making Problem Solving and Decision Making Decision-making Fundamentals 6. Create a work environment where individuals are treated fairly. Essential Skills for Tomorrow’s Managers A Manager’s Primer for Ensuring Accountability 7. Take corrective action when problems arise. How to Discipline Employees & Correct Performance Problems Understand and Confront Performance Problems Set and Clarify Standards Motivate and Recognize Employees Use Formal Discipline Measures 8. Monitor and evaluate employee work products. Essential Skills for Tomorrow’s Managers Competencies for Tomorrow’s Managers A Manager’s Primer for Ensuring Accountability 9. Provide regular guidance to subordinates. The Consummate Coach The Coach’s Roles Coaching and the People Issues 10. Involve relevant people in decision-making. Problem-solving and Decision-making for Business
Problem Solving and Decision Making in Groups 11. Promote teamwork within the organization. Mastering Interpersonal Communication The Many Faces of Communication Developing Interpersonal Skills in Your People Cultivating a High-performance Project Team Revving up Your High-Performance Project Team Maintaining Project Team Peak Performance 12. Resolve problems and reach a workable solution among parties. Making Teams Work: Capitalizing on Conflict Conquering Conflict through Communication Dealing with Conflict and Confrontation Resolving Conflict through Problem Solving 13. Ask questions that clarify issues. Mastering Interpersonal Communication Communication Tools 14. Assess the various aspects of a problem. Problem-solving and Decision-making for Business Framing the Problem Generating Alternatives in Problem Solving 15. Help employees to improve their job performance. Essential Skills for Tomorrow’s Managers The Manager as Coach and Counselor 16. Assist individual workers with job-related problems. The Consummate Coach Foundations of Coaching The Coach’s Roles 17. Adjust work schedules to meet changing priorities. Going from Management to Leadership Leading through Change 18. Implement program plans to meet objectives. Essential Skills for Tomorrow’s Managers The Manager as Project Champion 19. Provide recognition and rewards for effective performance. How to Discipline Employees & Correct Performance Problems Motivate and Recognize Employees 20. Give subordinates substantial authority and discretion to carry out work activity and make decisions. Going from Management to Leadership The Enabling Leader Leading from the Front Line Energizing & Empowering Employees 21. Encourage regular communication with clients to ensure their needs are met.
Customer Relationship Management The Customer-driven Organization 22. Act as a liaison between workers and management to facilitate organizational progress. Going from Management to Leadership Leading through Change Going from Management to Leadership Communicating a Shared Vision 23. Ensure that organization's activities, services, or products reflect higher management policies. Going from Management to Leadership Communicating a Shared Vision 24. Inform subordinates about developments and their impact on organizational activities. Managing Others through Change Change Leadership Communicating and Reinforcing Change 25. Advise employees of their performance standards and keep them informed individually of their performance. Essential Skills for Tomorrow’s Managers A Manager’s Primer for Ensuring Accountability 26. Empower employees nearest the data with authority and responsibility to make decisions. Leading from the Front Line Energizing & Empowering Employees Going from Management to Leadership The Enabling Leader 27. Monitor programs to identify problems. Management Excellence: Performance-Based Appraisals Appraising the Performance-oriented Team Essential Skills for Tomorrow’s Managers A Manager’s Primer for Ensuring Accountability 28. Establish an environment that encourages innovation. Breakthrough Strategies for a Web Economy Breakthrough Innovation Leading from the Front Line Energizing & Empowering Employees 29. Keep abreast of key agency policies and priorities likely to affect the program area. Managing Others through Change Change Leadership Communicating and Reinforcing Change Opportunity for Customized Courseware 30. Explain significant goals, activities, policies, and procedures to subordinates. Going from Management to Leadership Communicating as a Leader 31. Conduct formal performance appraisals. Management Excellence: Performance-Based Appraisals
Effective Management: Performance-based Appraisal 32. Encourage staff to take innovative approaches to problem solving. Breakthrough Strategies for a Web Economy Solution Thinking for Breakthrough Decisions Breakthrough Innovation Problem Solving and Decision Making Problem-Solving Foundations
l Tasks
Course #
LEAD0222 HR0113
MGMT0111
MGMT0115
COMM0112
PD0234 PD0213
MGMT0115
MGMT0131 MGMT0132 MGMT0133 MGMT0134
MGMT0111 MGMT0115
MGMT0243 MGMT0244
PD0236
COMM0113 COMM0116 TEAM0144 TEAM0145
TEAM0214 MGMT0223
COMM0112
PD0232 PD0233
MGMT0113
MGMT0242 MGMT0243
LEAD0227
MGMT0114
MGMT0133
LEAD0223 LEAD0123
CUST0121
LEAD0227 LEAD0222
LEAD0222
MGMT0331 MGMT0332
r performance. MGMT0115
LEAD0123 LEAD0223
MGMT0145 MGMT0115
PD0223 LEAD0123
MGMT0331 MGMT0332
LEAD0225
MGMT0141
PD0222 PD0223 PD0211