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Quick Guide for new users

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					                IHS-IT’s Quick Guide for new users

   Where to get help:
      1. send email to hotline@ihs.ac.at
      2. call extension 221 for hardware issues
      3. call extension 222 for software issues

   Where to store data:
    by clicking on Computer you will see the following drives available:

       H: (home) network drive. Store your data on H:\Documents (an icon
           providing a shortcut to this location is available on your desktop): The
           default permissions are that only you can read, write, edit and delete files
           below that directory. The directory H:\Group restricts access to write
           content to you and for reading to all members of your login group (ie. your
           department). The directory H:\Public gives read access to you and to all
           members of the IHS. The subdirectory H:\Documents\private is only
           accessible to you, please store sensitive data there.

       J: (group) network drive. Storage space for certain groups. These
           subdirectories are only accessible if a project leader or head of
           department requests access for you.

       U: (users) network drive. Provides a way to change to directories of other
           users. You also find there the subdirectory alle where everyone has the
           right to read, write, edit and delete files. This directory is provided for
           exchanging data with others. Sending files with email multiplies the space
           needed, so exchanging them through copying is the preferred method.

       D: local disk drive of your PC. If you store data there you are responsible for
           backup. Everyone who logs in to this PC can access and delete your files.
           In case of a disk failure all data will be lost. Don’t use this for important
           data.

       B: (Mirror) network drive. Online backup of your files on drive H: of the last 30
           days, sorted by date. A quick way to restore accidentally deleted files or
           previous versions.

    Limits: Each user gets a default network storage limit (H:+J:+U:) of 500MB.
          Use WinZip to compress data not used everyday (eg. finished projects
          and papers). After you have successfully created a zip archive, remember
          to delete those directories and files you have included in your archive.
          Please contact hotline@ihs.ac.at if you need more disk space (eg for
          active project data).

    Backup: Data on all network drives is backed up to tapes each night. If you know
         the filename or at least the directory containing the data, this can be
         restored for 1 year after the last time you changed it.
   Public PC Room: A public PC room is located in the ground floor, equipped with
    9 PCs, printer, scanner and beamer.

   Beamer: Beamers are installed in the public PC room, lecture room ground floor
    (Hörsaal HS II Altbau), lecture room 6th floor (SZ VI) and lecture room
    Schottenfeldgasse. You may borrow a portable beamer for short time use.

   WLAN: Wireless network access provides easy access to the Internet. Just open
    your favorite Web browser, select the wireless network lhotse and you will be
    automatically redirected to a page where you can authorize yourself by entering
    your username and password.

   Yellow Cable: These are special wall sockets providing access to the Internet by
    a cable connection if your notebook doesn't have a wireless network adapter.
    These are only configured on request and subject to free connections on the
    backbone network devices.

   Printers: There are at least one black&white network printer in each floor and
    two color network printers (one in the old, one in the new building). Please
    explore "Start→Printers" to get a list of printers and their location. Select the
    printer nearest to you as your default printer.

   Scanner: A scanner is attached to a PC in the public accessible PC room A14.

   Email: Your email address is USERNAME@ihs.ac.at. All emails sent to
    FIRSTNAME.LASTNAME@ihs.ac.at are automatically forwarded to
    USERNAME@ihs.ac.at.

    How to subscribe folders in the email-software “Mozilla Thunderbird”:
    Open “Mozilla Thunderbird”. Click the right mouse button on the "Inbox"-folder
    and select "Subscribe". You are now presented with the dialog box "Subscribe".
    Please expand the "Inbox"-folder by clicking on the "+"-sign at the left. Now
    select the checkboxes next to every folder, so that they are marked and click
    "Ok". You will see several subfolders, located under the "Inbox"-folder.

    How to subscribe folders in Webmail: Open your Web browser and go to
    https://webmail.ihs.ac.at. Accept the security certificate, if you're prompted to do
    so. Now login with your username and password. From the menu at the top of
    the right window select "Folders". Mark all folders below the heading
    "Unsubscribe/Subscribe and click "Subscribe". After a few seconds the folders
    appear in the folder-pane at the left side of the window.

    Spam: Our mail servers are configured to put every mail they recognize as Spam
    into your _Spam - email folder. If mails in the _Spam - folder are older then 30
    days, they will be deleted automatically. If you find an email in your Inbox which
    is Spam but our mail server didn’t recognize it, please move this email to your
    _SpamNotDetected - folder, it will then be used to enhance the filtering
    mechanism and will be automatically deleted 7 days later. If you find a legitimate
    email in your _Spam folder, please move it to the _SpamError folder. It will also
    be used for training the filter software, but it won’t be deleted automatically. For
    further explanations and restrictions about the size of emails and allowed
    attachments see http://www.ihs.ac.at/departments/it/edpug/mailpolicy.pdf.
    If you don’t see the _Spam, _SpamNotDetected and _SpamError folders in your
    Mail client, you have to manually subscribe the folders.

   Caring about hardware: Don’t smoke, drink and eat while using the PC. If your
    mouse, keyboard or screen is dusty please request cleaning by contacting
    hotline@ihs.ac.at.

   Password: if you change your password use a secure one (at least 8 characters,
    including at least one upper case and lower case and a digit). Don’t write it
    down, don’t share it with others. Due to security reasons we will check all
    passwords from time to time. If your password is easy to guess it will be disabled!
    One convenient way to create a secure password is to remember a sentence and
    use the first letter of each word as character in the password and replacing those
    words with numbers which sound like numbers, eg: The sentence “I have one
    brother and two daughters.” yields the password “Ih1ba2d”. You may change
    your password by:
        1. log in
        2. press the keys “Strg + Alt + Entf”
        3. select “Change a Password…”
        4. log out and wait 10 Minutes (take a coffee break) giving all IHS servers
           time to synchronize the new password.

   Personal Homepage: we recommend to use KompoZer (available in the IHS-
    Software Installation Menu) for creating and editing your own personal
    homepage. Publishing details are:
      HTTP address of your homepage = http://www.ihs.ac.at/~username
      publishing address on the web server = ftp://elaine.ihs.ac.at/public_html

   Software: Easy installation of preconfigured software is available through
    "Start→All Programs→ Install Software".
    See http://www.ihs.ac.at/departments/it/edpug/sw-avail.pdf for a list of available
    software at IHS. If you need to install other software, please call extension 222 or
    send email to hotline@ihs.ac.at first.

   Please obey the User Regulations otherwise you risk loosing your account
    see http://www.ihs.ac.at/departments/it/edpug/ihs_benutzerordnung_eng.pdf

   where to find further IT-Information:
    http://www.ihs.ac.at/vienna/Services-2/IT-at-IHS-1/User-Information.htm

				
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