Internship : SBI VS ICICI by Nirmalpandya

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									                                                                                                                      ICICI BANK



  CONTENT                                                                                                                      PAGE NO

  Acknowledgement..............................................................................................                    3

  Executive Summary............................................................................................                    4

  Indian Bank Industry..........................................................................................                   5

  Introduction of SBI.............................................................................................                 7

  Product & Services ..............................................................................................                12

  Management .......................................................................................................               14

  Introduction of ICICI..........................................................................................                  15

  History..................................................................................................................            16

  Product & service.................................................................................................                   28


  SBI.......................................................................................................................           28

  ICICI.....................................................................................................................            29

  Current Scenario

  Q-4 Statement of SBI..........................................................................................

  Balance sheet......................................................................................................                  37

P& L Account.......................................................................................................    37

ICICI BANK CURENT..........................................................................................            39

Profit & loss account............................................................................................      40

Balance sheet......................................................................................................    41

Summary Balance Sheet ....................................................................................             45

Analysis of project...............................................................................................     48

Statement of problem........................................................................................           49

Research Objective............................................................................................         50

Significance and scope.....................................................................................            51

Research methodology.....................................................................................              53

Analysis of data.................................................................................................      55

Findings............................................................................................................   60

Suggestion & Recommendation........................................................................                    62

Conclusion.........................................................................................................    64

I am honoured to express my gratitude to all the people who were always a great help to me

in achieving this milestone. I could have never completed this task without valuable

contributions from my teachers and faculty. I express my heart full indebtness and owe a

deep sense of gratitude to all of them including my guides Dr.Parul Nagar and Mr. Farhan


I am extremely thankful to Prof. V. Subramaniam for his valuable guidance throughout this

project. Above all I extend my sincere thanks to all my colleagues and friends without whom

it was never possible to complete this assignment.


                                Executive Summary
In the growing global competition, the productivity of any business concern depends upon the

behavioural aspect of consumers. This topic deals with the customer‟s perception towards

other Advance Product from SBI and ICICI investment. This project report contains 5

different chapters. The report begins with the introduction to company, its area of operation,

its organization structure, its achievements, etc.

The second chapter is the introduction to the Advance Product which gives a brief idea

regarding ADVANCE PRODUCT . It also contains the objectives and limitations of the


The third chapter, methodology adopted in preparing this report is mentioned. It covers the

sample procedure, types of data used and the data collection method.

The fourth chapter comprehensive coverage of forecasting concepts and techniques which

shows the analysis of data through tabulation, computation and graphical representation of

data collected from survey.

The fifth chapter deals with the findings, suggestion & conclusion part which is very much

important after analysis is made.

As we know that only analysis and conclusion is not the end of a research, so in the sixth

chapter the recommendation part is covered which are made after a depth study of the

analysis part of thesis.

 STATE BANK OF INDIA                                                            ICICI BANK

  In each of the five chapters as described above, every chapter has been scheduled in a

  manner so as to enable the reader to appreciate the contents easily. The report is supported

  by figures
ANK OF INDIA and data wherever necessary with a view to assist the reader in developing a clear

  cut understanding of the topic.

  I hope this report will be extremely useful for those it is meant. Constructive and healthy

  suggestions for improvements of the report will be great fully appreciated.

                                                            KUMAR SHAKTI RANJAN

 STATE BANK OF INDIA                                                          ICICI BANK


  The banking section will navigate through all the aspects of the Banking System in India. It

  will discuss upon the matters with the birth of the banking concept in the country to new

  players adding their names in the industry in coming few years.

  The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA)

  and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under three

  separate heads with one page dedicated to each bank.

  However, in the introduction part of the entire banking cosmos, the past has been well

  explained under three different heads namely:

         History of Banking in India

         Nationalisation of Banks in India

         Scheduled Commercial Banks in India

  The first deals with the history part since the dawn of banking system in India. Government

  took major step in the 1969 to put the banking sector into systems and it nationalised 14

  private banks in the mentioned year. This has been elaborated in Nationalisationof Banks in

  India. The last but not the least explains about the scheduled and unscheduled banks in

  India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled commercial

  banks. The description along with a list of scheduled commercial banks are given on this


 STATE BANK OF INDIA                                                              ICICI BANK

  Introduction of SBI

  The origin of the State Bank of India goes back to the first decade of the nineteenth century

  with the establishment of the Bank of Calcutta in Calcutta on 2 June 1806. Three years later

  the bank received its charter and was re-designed as the Bank of Bengal (2 January 1809). A

  unique institution, it was the first joint-stock bank of British India sponsored by the

  Government of Bengal. The Bank of Bombay (15 April 1840) and the Bank of Madras (1 July

  1843) followed the Bank of Bengal. These three banks remained at the apex of modern

  banking in India till their amalgamation as the Imperial Bank of India on 27 January 1921.

  Primarily Anglo-Indian creations, the three presidency banks came into existence either as a

  result of the compulsions of imperial finance or by the felt needs of local European commerce

  and were not imposed from outside in an arbitrary manner to modernise India's economy.

  Their evolution was, however, shaped by ideas culled from similar developments in Europe

  and England, and was influenced by changes occurring in the structure of both the local

  trading environment and those in the relations of the Indian economy to the economy of

  Europe and the global economic framework.

  The State Bank of India, the country‟s oldest Bank and a premier in terms of balance sheet

  size, number of branches, market capitalization and profits is today going through a

  momentous phase of Change and Transformation – the two hundred year old Public sector

  behemoth is today stirring out of its Public Sector legacy and moving with an agility to give

  the Private and Foreign Banks a run for their money.

 STATE BANK OF INDIA                                                           ICICI BANK

  The bank is entering into many new businesses with strategic tie ups – Pension Funds,

  General Insurance, Custodial Services, Private Equity, Mobile Banking, Point of Sale
  Merchant Acquisition, Advisory Services, structured products etc – each one of these

  initiatives having a huge potential for growth.

  The Bank is forging ahead with cutting edge technology and innovative new banking models,

  to expand its Rural Banking base, looking at the vast untapped potential in the hinterland and

  proposes to cover 100,000 villages in the next two years.

  It is also focusing at the top end of the market, on whole sale banking capabilities to provide

  India‟s growing mid / large Corporate with a complete array of products and services. It is

  consolidating its global treasury operations and entering into structured products and

  derivative instruments. Today, the Bank is the largest provider of infrastructure debt and the

  largest arranger of external commercial borrowings in the country. It is the only Indian bank

  to feature in the Fortune 500 list.

  The Bank is changing outdated front and back end processes to modern customer friendly

  processes to help improve the total customer experience. With about 8500 of its own 10000

  branches and another 5100 branches of its Associate Banks already networked, today it

  offers the largest banking network to the Indian customer. The Bank is also in the process of

  providing complete payment solution to its clientele with its over 8500 ATMs, and other

  electronic channels such as Internet banking, debit cards, mobile banking, etc.

 STATE BANK OF INDIA                                                             ICICI BANK

  With four national level Apex Training Colleges and 54 learning Centres spread all over the

  country the Bank is continuously engaged in skill enhancement of its employees. Some of
ANK OF INDIA programes are attended by bankers from banks in other countries.
  the training

  The bank is also looking at opportunities to grow in size in India as well as Internationally. It

  presently has 82 foreign offices in 32 countries across the globe. It has also 7 Subsidiaries in

  India – SBI Capital Markets, SBICAP Securities, SBI DFHI, SBI Factors, SBI Life and SBI

  Cards - forming a formidable group in the Indian Banking scenario. It is in the process of

  raising capital for its growth and also consolidating its various holdings.

  Throughout all this change, the Bank is also attempting to change old mindsets, attitudes and

  take all employees together on this exciting road to Transformation. In a recently concluded

  mass internal communication programme termed „Parivartan‟ the Bank rolled out over 3300

  two day workshops across the country and covered over 130,000 employees in a period of

  100 days using about 400 Trainers, to drive home the message of Change and

  inclusiveness. The workshops fired the imagination of the employees with some other banks

  in India as well as other Public Sector Organizations seeking to emulate the Program.

  An important turning point in the history of State Bank of India is the launch of the first Five

  Year Plan of independent India, in 1951. The Plan aimed at serving the Indian economy in

  general and the rural sector of the country, in particular. Until the Plan, the commercial banks

  of the country, including the Imperial Bank of India, confined their services to the urban

  sector. Moreover, they were not equipped to respond to the growing needs of the economic

 STATE BANK OF INDIA                                                            ICICI BANK

  revival taking shape in the rural areas of the country. Therefore, in order to serve the

  economy as a whole and rural sector in particular, the All India Rural Credit Survey

  Committee recommended the formation of a state-partnered and state-sponsored bank.

  The All India Rural Credit Survey Committee proposed the take over of the Imperial Bank of

  India, and integrating with it, the former state-owned or state-associate banks. Subsequently,

  an Act was passed in the Parliament of India in May 1955. As a result, the State Bank of

  India (SBI) was established on 1 July 1955. This resulted in making the State Bank of India

  more powerful, because as much as a quarter of the resources of the Indian banking system

  were controlled directly by the State. Later on, the State Bank of India (Subsidiary Banks) Act

  was passed in 1959. The Act enabled the State Bank of India to make the eight former State-

  associated banks as its subsidiaries.

  The State Bank of India emerged as a pacesetter, with its operations carried out by the 480

  offices comprising branches, sub offices and three Local Head Offices, inherited from the

  Imperial Bank. Instead of serving as mere repositories of the community's savings and

  lending to creditworthy parties, the State Bank of India catered to the needs of the

  customers, by banking purposefully. The bank served the heterogeneous financial needs of

  the planned economic development.


  The corporate center of SBI is located in Mumbai. In order to cater to different functions,

  there are several other establishments in and outside Mumbai, apart from the corporate

  center. The bank boasts of having as many as 14 local head offices and 57 Zonal Offices,

  located at major cities throughout India. It is recorded that SBI has about 10000 branches,

 STATE BANK OF INDIA                                                          ICICI BANK

  well networked to cater to its customers throughout India.

  ATM Services
  SBI provides easy access to money to its customers through more than 8500 ATMs in India.

  The Bank also facilitates the free transaction of money at the ATMs of State Bank Group,

  which includes the ATMs of State Bank of India as well as the Associate Banks – State Bank

  of Bikaner & Jaipur, State Bank of Hyderabad, State Bank of Indore, etc. You may also

  transact money through SBI Commercial and International Bank Ltd by using the State Bank

  ATM-cum-Debit (Cash Plus) card.


  The State Bank Group includes a network of eight banking subsidiaries and several non-

  banking subsidiaries. Through the establishments, it offers various services including

  merchant banking services, fund management, factoring services, primary dealership in

  government securities, credit cards and insurance.


 STATE BANK OF INDIA                                                ICICI BANK

  The eight banking subsidiaries are:

        State Bank of Bikaner and Jaipur (SBBJ)

        State Bank of Hyderabad (SBH)

        State Bank of India (SBI)

        State Bank of Indore (SBIR)

        State Bank of Mysore (SBM)

        State Bank of Patiala (SBP)

        State Bank of Saurashtra (SBS)

        State Bank of Travancore (SBT)

  Products And Services

  Personal Banking

        SBI Term Deposits SBI Loan For Pensioners

        SBI Recurring Deposits Loan Against Mortgage Of Property

        SBI Housing Loan Loan Against Shares & Debentures

        SBI Car Loan Rent Plus Scheme

        SBI Educational Loan Medi-Plus Scheme

  Other Services

        Agriculture/Rural Banking

        NRI Services

        ATM Services

 STATE BANK OF INDIA                                                              ICICI BANK

        Demat Services

      Corporate Banking

        Internet Banking

        Mobile Banking

        International Banking

        Safe Deposit Locker

        RBIEFT

        E-Pay

        E-Rail

        SBI Vishwa Yatra Foreign Travel Card

        Broking Services

        Gift Cheques

 The CNN IBN, Network 18 recognized this momentous transformation journey, the State

 Bank of India is undertaking, and has awarded the prestigious Indian of the Year – Business,

 to its Chairman, Mr. O. P. Bhatt in January 2008


 MUTUAL FUND                                    EQUITY SCHEMES
                                                DABT SCHEMES
                                                BALANCED SCHEMES
                                                EXCHANGE TREADED SCHEMES
 LIFE INSURENCE                                 Unit Linked Products: Pension Products:Pure Protection

                                                Products:Protection cum Savings Products:Money Back

                                                Scheme Products:SBI Life - SARAL ULIP Protection

                                                Plans: Specialized Term Insurance:Retirement

                                                Solutions: SBI Life - Swadhan (Group): SBI Life -

                                                Dhanaraksha Plus: SBI Life - Grameen Shakti, Health



  EQUITY                                            ALL TYPES

ANK OFMutual Fund is India‟s largest bank sponsored mutual fund and has an enviable track

  record in judicious investments and consistent wealth creation.

  The fund traces its lineage to SBI - India‟s largest banking enterprise. The institution has

  grown immensely since its inception and today it is India's largest bank, patronised by over

  80% of the top corporate houses of the country.

  SBI Mutual Fund is a joint venture between the State Bank of India and Société Générale

  Asset Management, one of the world‟s leading fund management companies that

  manages over US$ 500 Billion worldwide.

  Mumbai, August 26, 2008 – SBI Life Insurance has achieved a unique distinction of ranking

  third globally in terms of number of Million Dollar Round Table (MDRT) members. Of the

  40,000 SBI Life Insurance Advisors, 1,662 have qualified for the prestigious MDRT

  membership. Among these, 124 qualified for Court of Table (COTs) and 20 for Top of Table


        RANK COMPANY NAME              COUNTRY       MEMBERS
            1    Samsung Life Ins      Korea              2,486
            2    New York Life         USA                2,167
            3    SBI Life Insurance    India              1,662

            4    Northwestern Mutual   USA                1,411
            5    AIA-Hong Kong         Hong Kong          1,159
            11   LIC of India          India                595
            14   HDFC Standard Life    India                536
            22   Max New York Life     India                343
            68   ICICI Pru             India                125
            69   Birla Sunlife         India                124

 STATE BANK OF INDIA                                                                 ICICI BANK

  The bank has 14 directors on the Board and is responsible for the management of the

  Bank‟s business. The board in addition to monitoring corporate performance also carries out

  functions such as approving the business plan, reviewing and approving the annual budgets and

  borrowing limits and fixing exposure limits. Mr. O. P. Bhatt is the Chairman of the bank. The five-

  year term of Mr. Bhatt will expire in March 2011. Prior to this appointment, Mr. Bhatt was

  Managing Director at State Bank of Travancore. Mr. Bhatt has more than 30 years of experience

  in the Indian banking industry and is seen as futuristic leader in his approach towards technology

  and customer service. Mr. Bhatt has had the best of foreign exposure in SBI. We believe that the

  appointment of Mr. Bhatt would be a key to SBI‟s future growth momentum. Mr. T S Bhattacharya

  is the Managing Director of the bank and known for his vast experience in the banking industry.

  Recently, the senior management of the bank has been broadened considerably. The positions

  of CFO and the head of treasury have been segregated, and new heads for rural banking and for

  corporate development and new business banking have been appointed. The management‟s

  thrust on growth of the bank in terms of network and size would also ensure encouraging

  prospects in time to come.


  ICICI Group offers a wide range of banking products and financial services to corporate and retail

  customers through a variety of delivery channels and through its specialised group companies,

  subsidiaries and affiliates in the areas of personal banking, investment banking, life and general

  insurance, venture capital and asset management. With a strong customer focus, the ICICI Group

  Companies have maintained and enhanced their leadership position in their respective sectors.

 STATE BANK OF INDIA                                                                  ICICI BANK

  ICICI Bank is India's second-largest bank with total assets of Rs. 3,793.01 billion (US$ 75 billion) at

  March 31, 2009 and profit after tax Rs. 37.58 billion for the year ended March 31, 2009. The Bank
  has a network of 1,451 branches and about 4,721 ATMs in India and presence in 18 countries.



  The Industrial Credit and Investment Corporation of India Limited (ICICI) incorporated at the

  initiative of the World Bank, the Government of India and representatives of Indian industry,

  with the objective of creating a development financial institution for providing medium-term

  and long-term project financing to Indian businesses. Mr.A.Ramaswami Mudaliar elected as

  the first Chairman of ICICI Limited.

  ICICI emerges as the major source of foreign currency loans to Indian industry. Besides

  funding from the World Bank and other multi-lateral agencies, ICICI was also among the first

  Indian companies to raise funds from international markets.


  ICICI declared its first dividend of 3.5%


  The first West German loan of DM 5 million from Kredianstalt obtained


 STATE BANK OF INDIA                                                            ICICI BANK

  ICICI made its first debenture issue for Rs.6 crore, which was oversubscribed


  The second entity in India to set up merchant banking services


  ICICI sponsored the formation of Housing Development Finance Corporation. Managed its

  first equity public issue


  ICICI became the first Indian institution to receive ADB Loans.

  ICICI, along with UTI, set up Credit Rating Information Services of India Limited, India's first

  professional credit rating agency.

  ICICI promotes Shipping Credit and Investment Company of India Limited


  Promoted TDICI - India's first venture capital company

 STATE BANK OF INDIA                                                         ICICI BANK


  ICICI Securities and Finance Company Limited in joint venture with J. P. Morgan set up


  ICICI Asset Management Company set up.

  ICICI Bank set up.

  ICICI Ltd became the first company in the Indian financial sector to raise GDR


  ICICI launched retail finance - car loans, house loans and loans for consumer durables.

  ICICI becomes the first Indian Company to list on the NYSE through an issue of American

  Depositary Shares


  ICICI Bank became the first commercial bank from India to list its stock on NYSE.

  ICICI Bank announces merger with Bank of Madura.

 STATE BANK OF INDIA                                                            ICICI BANK

  The Boards of ICICI Ltd and ICICI Bank approved the merger of ICICI with ICICI Bank. 2002:

ANK OF INDIAmerged with ICICI Bank Ltd to create India's second largest bank in terms of


  ICICI assigned higher than sovereign rating by Moody's. : ICICI Bank launched India's first

  CDO (Collateralised Debt Obligation) Fund named Indian Corporate Collateralised Debt

  Obligation Fund (ICCDO Fund).

  "E Lobby", a self-service banking centre inaugurated in Pune. It was the first of its kind in


  ICICI Bank launched Private Banking.

  1100-seat Call Centre set up in Hyderabad

  ICICI Bank Home Shoppe, the first-ever permanent aggregation and display of housing

  projects in the county, launched in Pune,

  ATM-on-Wheels, India's first mobile ATM, launched in Mumbai.


 STATE BANK OF INDIA                                                          ICICI BANK

  The first Integrated Currency Management Centre launched in Pune.

  ICICI Bank announced the setting up of its first ever offshore branch in Singapore.

  The first offshore banking unit (OBU) at Seepz Special Economic Zone, Mumbai, launched.

  ICICI Bank's representative office inaugurated in Dubai.

  Representative office set up in China.

  ICICI Bank's UK subsidiary launched.

  India's first ever "Visa Mini Credit Card", a 43% smaller credit card in dimensions launched.

  ICICI Bank subsidiary set up in Canada.

  Temasek Holdings acquired 5.2% stake in ICICI Bank.

  ICICI Bank became the market leader in retail credit in India.


  ICICI Bank and CNBC TV 18 announced India's first ever awards recognising the

  achievements of SMEs, a pioneering initiative to encourage the contribution of Small and

  Medium Enterprises to the growth of Indian economy.

 STATE BANK OF INDIA                                                            ICICI BANK

  ICICI Bank opened its 500th branch in India.

ANK OF INDIA introduced partnership model wherein ICICI Bank would forge an alliance with
  ICICI Bank

  existing micro finance institutions (MFIs). The MFI would undertake the promotional role of

  identifying, training and promoting the micro-finance clients and ICICI Bank would finance the

  clients directly on the recommendation of the MFI.

  ICICI Bank introduced 8-8 Banking wherein all the branches of the Bank would remain open

  from 8a.m. to 8 p.m. from Monday to Saturday.

  ICICI Bank introduced the concept of floating rate for home loans in India.

  First rural branch and ATM launched in Uttar Pradesh at Delpandarwa, Hardoi.

  "Free for Life" credit cards launched wherein annual fees of all ICICI Bank Credit Cards were

  waived off.

  ICICI Bank and Visa jointly launched mChq – a revolutionary credit card on the mobile


  Private Banking Masters 2005, a nationwide Golf tournament for high networth clients of the

  private banking division launched. This event is the largest domestic invitation amateur golf

  event conducted in India.

 STATE BANK OF INDIA                                                           ICICI BANK

  First Indian company to make a simultaneous equity offering of $1.8 billion in India, the
  United States and Japan.

  Acquired Ivestitsionno Kreditny Bank of Russia.

  ICICI Bank became the largest bank in India in terms of its market capitalisation


  Introduced a new product - 'NRI smart save Deposits' – a unique fixed deposit scheme for

  nonresident Indians.

  Representative offices opened in Thailand, Indonesia and Malaysia.

  ICICI Bank became the largest retail player in the market to introduce a biometric enabled

  smart card that allow banking transactions to be conducted on the field. A low-cost solution,

  this became an effective delivery option for ICICI Bank's micro finance institution partners.

  Financial counseling centre Disha launched. Disha provides free credit counseling, financial

  planning and debt management services.

  Bhoomi puja conducted for a regional hub in Hyderabad, Andhra Pradesh.

 STATE BANK OF INDIA                                                           ICICI BANK

  ICICI Bank's USD 2 billion 3-tranche international bond offering was the largest bond offering
  by an Indian bank.

  Sangli Bank amalgamated with ICICI Bank.

  ICICI Bank raised Rs 20,000 crore (approx $5 billion) from both domestic and international

  markets through a follow-on public offer.

  ICICI Bank's GBP 350 million international bond offering marked the inaugural deal in the

  sterling market from an Indian issuer and also the largest deal in the sterling market from


  Launched India's first ever jewellery card in association with jewelry major Gitanjali Group.

  ICICI Bank became the first bank in India to launch a premium credit card -- The Visa

  Signature Credit Card.

  Foundation stone laid for a regional hub in Gandhinagar, Gujarat.

  Introduced SME Toolkit, an online resource centre, to help small and medium enterprises

  start, finance and grow their business.

  ICICI Bank signed a multi-tranche dual currency US$ 1.5 billion syndication loan agreement

  in Singapore.

                                                                                   ICICI BANK

  ICICI Bank became the first private bank in India to offer both floating and fixed rate on car
  loans, commercial vehicles loans, construction equipment loans and professional equipment


  In a first of its kind, nation wide initiative to attract bright graduate students to pursue a career

  in banking, ICICI Bank launched the "Probationary Officer Programme".

  Launched Bank@home services for all savings and current a/c customers residing in India

  ICICI Bank Eurasia LLC inaugurated its first branch at St Petersburg, Russia.


  ICICI Bank enters US, launches its first branch in New York.

  ICICI Bank enters Germany, opens its first branch in Frankfurt.

  ICICI Bank launched iMobile, a breakthrough innovation in banking where practically all

  internet banking transactions can now be simply done on mobile phones.

  ICICI Bank concluded India's largest ever securitisation transaction of a pool of retail loan

  assets aggregating to Rs. 48.96 billion (equivalent of USD 1.21 billion) in a multi-tranche

  issue backed by four different asset categories. It is also the largest deal in Asia (ex-Japan)

     STATE BANK OF INDIA                                                               ICICI BANK

      in 2008 till date and the second largest deal in Asia (ex-Japan & Australia) since the

      beginning of 2007.


     Personal Banking                                      o      Savings & Deposits

                                                            o      Loans

                                                            o      Cards

                                                            o      Wealth management

     Global Private Clients

     Corporate Banking                                        o    Transaction Banking

                                                               o    Treasury Banking

                                                               o    Investment Banking

                                                               o    Capital Markets

                                                               o    Custodial Services

                                                               o    Rural & Agri Banking

                                                               o    Structured Finance

                                                               o    Technology Finance

     Business Banking                                     o       Current Account

                                                           o       Business Loans

                                                           o       Forex

                                                           o       Trade

                                         o    Cash Management Services

   NRI Banking                  o       Money Transfer

                                 o       Bank Accounts

                                 o       Investment

                                 o       Property Solutions

                                 o       Insurance

                                 o       Loans


   Life Insurance                   o       Life Insurance

                                     o       Retirement Solutions

                                     o       Health Solutions

                                     o       Education Solutions

    General Insurance                    o     Health Insurance

                                         o     Overseas Travel Insurance

                                         o     Student Medical Insurance

                                         o     Motor Insurance

                                         o     Home Insurance

   Securities               o       Corporate Finance

                             o       Primary Dealership

                             o       Institutional Equities

                             o       Retail Equities

   Mutual Fund                                      o   Our Funds

                                                     o   Performance Analyser

                                                     o   Systematic Investing

                                                     o   Compare Schemes

   Private Equity Practice


          It is ICICI Group's belief that all stakeholders should have access to complete

          information regarding its position to enable them to accurately assess its future

          potential. ICICI Group regularly publishes information on its operations and various

          initiatives for its investors.

         Annual Reports

         Investor Presentations

         Quarterly Financial Results

         Share price and ownership

         SEC Filings

         Credit Ratings

         Investor FAQs

 STATE BANK OF INDIA                                                              ICICI BANK


      Strength/ Opportunities:

        The growth for SBI in the coming years is likely to be fueled by the following factors:

        • Continued effort to increase low cost deposit would ensure improvement in NIMs and

         hence earnings.

        • Growing retail & SMEs thrust would lead to higher business growth.

        • Strong economic growth would generate higher demand for funds pursuant to higher

         corporate demand for credit on account of capacity expansion.



        Weakness/ Threats:

        The risks that could ensue to SBI in time to come are as under:

        • SBI is currently operating at a lowest CAR. Insufficient capital may restrict the growth

         prospects of the bank going forward.

        • Stiff competition, especially in the retail segment, could impact retail growth of SBI

         and hence slowdown in earnings growth.

        • Contribution of retail credit to total bank credit stood at 26%. Significant thrust on

         growing retail book poses higher credit risk to the bank.

        • Delay in technology upgradation could result in loss of market shares.

        • Management indicated a likely pension shortfall on account of AS-15 to be close to


        • Slow down in domestic economy would pose a concern over credit off-take thereby

         impacting earnings growth.

 STATE BANK OF INDIA                                                  ICICI BANK




  1) Online Services: ICICI Bank provides online services of all it‟s banking

  facilities. It also provides D-Mart account facilities on-line, so a person can

  access his account from anywhere he is.

  [D-Mart is a dematerialized account opened by a salaried person                   for

  purchase & sale of shares of different companies.]

  2) Advanced Infrastructure: Branches of ICICI Bank are well equipped with

  advanced technology to provide the customers with taster banking services. All

  the computerized machines are located in suitable manner & are very useful to

  the customers & staff of the bank.

  3) Friendly Staff: The staff of ICICI Bank in all branches is very friendly & help

  the customers in all cases. They provide faster services along with bonding &

  personal relationship with the customers.

 STATE BANK OF INDIA                                                      ICICI BANK

 4) 12 hrs. Banking services: Compared to other bank ICICI bank provides long

  hrs. of services
ANK OF INDIA           i.e. 8-8 services to the customers. This service is one of it‟s kind

 & is very helpful for the customers who are in urgent need of money.

 5) Other Facilities to the Customers & Employees: ICICI Bank also provides

 other facilities like drinking water facilities, proper sitting arrangements to the

 customers. And there are also proper Ventilation & sanitary facilities for the

 employees of the bank.

 6) Late night ATM services: ICICI bank provides late night ATM services to the

 customers. The ATM centers of ICICI bank works even after 11:00pm. at night

 in certain branches.

  Weakness:

        1) High Bank Service Charges: ICICI bank charges highly to customers

    for the services provided by them when compared to other bank & that is

    why it is only in the reach of higher class of society.

 STATE BANK OF INDIA                                                      ICICI BANK

  2) Less              Period: ICICI bank provides credit facilities but only upto

   limited period. Even when the credit period is not over it sends reminder

   letters to the customers which may annoy them.


  1) Bank –Insurance services: The bank should also provide insurance services.

  That means the bank can have a tie-up with a insurance company. The bank

  will advertise & promote the different policies introduced by the insurance

  company & convince their customers to buy insurance policies.

  2) Increase in percentage of Returns on increase: The bank should provide

  higher returns on deposits in comparison of the present situation. This will also

  upto large extent help the bank earn profits & popularity.

 STATE BANK OF INDIA                                                 ICICI BANK

 3) Recruit professionally guided students: Bank & Insurance is a special non-aid

  course where    the students specialize in the functioning & services of the bank &

 also are knowledge about various tax policies. The bank can recruit these

 students through tie-ups with colleges. Such students will surely prove as an

 asset to the bank.

 4) Associate with social cause: The bank can also associate itself with social

 causes like providing relief aid patients, funding towards natural calamities. But

 this falls in the 4th quadrant so the bank should neglect it.


   1) Competition: ICICI Bank is facing tight competition locally as well as

 internationally. Bank like CITI Bank, HSBC, ABM, Standered Chartered, HDFC

 also provide equivalent facilities like ICICI do and also ICICI do not have

 consistency in its international operation.

 STATE BANK OF INDIA                                                 ICICI BANK

  2) Net Services: ICICI Bank provides all kind of services on-line. There can be

  easy access    to the e-mail ids of the customers through wrong people. The

 confidential information of the customers can be leaked easily through the e-

 mail ids.

  3) Decentralized Management: Each branch manager is given the authority of

 taking decisions in their respective branches. The decisions made by different

 managers are diverse and any one wrong decision can laid to heavy losses to

 the bank.

  4) No Proper Facilities To Uneducated customers: ICICI Bank provides all

 services through electronic computerized machines. This creates problems to

 the less educated people. But this threat falls in the 4th quadrant so its

 negligible. The company can avoid this threat.

 STATE BANK OF INDIA                                                            ICICI BANK


  SBI profit rises 46% in Q4 on higher other income

  Kolkata, May 9 Riding on higher other income including profits from treasury operations,

  State Bank of India posted a 46 per cent rise in net profit at Rs 2,742 crore for the fourth

  quarter ended March 31, 2009, up from Rs 1,883 crore during the corresponding quarter of

  last year.

  The bank made a profit of Rs 1,508 crore on account of sale of investments in the quarter

  ended March 31, 2009, according to its Chairman, Mr O.P. Bhatt.

  Other income for the quarter under consideration grew by 67 per cent at Rs 4,718 crore (Rs

  2,817 crore).

  The net profit for the year ended March 31, 2009 increased by 35.5 per cent at Rs 9,121

  crore, against Rs 6,729 crore during the corresponding period last year.

 STATE BANK OF INDIA                                                           ICICI BANK

  The board of directors at a meeting here on Saturday recommended a dividend of 290 per

  cent or Rs 29 per share (215 per cent) for the year under review.

  The bank‟s treasury income in 2008-09 increased by 171 per cent to Rs 2,566 crore on

  account of profit on sale of investments, Mr Bhatt said.

  Pillar of growth

  Treasury would continue to be an important pillar of growth for the bank, he maintained.

  “Historically, treasury was our residual business but this year treasury has registered

  outstanding growth. We are now trying to offer products at par with other multinational banks.

  Our fee-based income, which was earlier growing in single digits, also grew by 30 per cent in

  2008-09,” Mr Bhatt said explaining the reason for the growth in the bank‟s net profit.

  Referring to the lower growth in net profit in 2008-09 vis-À-vis 2007-08 when the growth was

  48 per cent, he said, “It was due to the rise in overhead costs due to branch expansion,

  liquidity overhang and the cost of carrying it and also on account of higher provisioning for

  salary revisions and for pensions.”

 STATE BANK OF INDIA                                                          ICICI BANK

  A 30 per cent growth in advances also contributed to the growth of net profit, he said.

  “There has been a robust growth in our advances not only in terms of volumes but also in

  terms of income,” he pointed out.


  The bank‟s core fee-based income for the year ended March 2009 grew by 29 per cent to Rs

  7,617 crore contributed by commission, exchange, loan processing fee and account

  maintenance charges.

  Other income increased by 46 per cent at Rs 12,691 crore (Rs 8,695 crore).

  Domestic deposits grew by 33 per cent at Rs 6,96,340 crore (Rs 5,22,589).

  Current Account and Savings Bank Account (CASA) deposits increased by 22 per cent to Rs

  2,73,396 crore (Rs 2,23,627 crore) and term deposits grew by 41.5 per cent to Rs 4,22,944

  crore (Rs 2,98,962 crore). The share of bulk deposits to total deposits declined to 10.81 per

  cent (14.13 per cent).

  Advances went up 30 per cent at Rs 5,48,540 crore (Rs 4,22,331 crore). The credit-deposit

  ratio declined to 66.63 per cent (72.59 per cent).

  “There has been an unprecedented flow of deposits since November 2008 to the tune of Rs

  1,000 crore a day; on the other hand there has been a decline in credit offtake. This has led

  to a decline in CD ratio,” Mr Bhatt observed.

     STATE BANK OF INDIA                                                                           ICICI BANK

         The net interest margin (NIM) declined to 2.93 per cent (3.07 per cent). “The huge growth in

         deposits, lesser growth and lower yield on advances has put a pressure on our margins,” Mr
         Bhatt said.

         The bank witnessed a two basis point dip in NIM in April 2009. However, with the cost of

         deposits coming down, the bank was hopeful of either maintaining or registering a slight

         improvement in its NIM, he said.

         NPAs flat

         The net non-performing assets remained almost flat at 1.76 per cent (1.78 per cent).

         “International NPAs increased by 955 crore as a result of economic slowdown, particularly in

         the US and Singapore.

Domestic NPAs increased by Rs 1,774 crore of which Ratnagiri Power alone contributed to Rs

1,651 crore,” Mr Bhatt said and added that the bank would be able to manage NPAs at the current



         Balance Sheet of State Bank of India                       ------------------- in Rs. Cr. -------------------

                                                Mar '05   Mar '06   Mar '07                        Mar '08               Mar '09

                                                          12 mths   12 mths                       12 mths                12 mths

         Capital and Liabilities:

         Total Share Capital                     526.30   526.30    526.30                        631.47                  634.88

Equity Share Capital                   526.30       526.30       526.30       631.47        634.88

Share Application Money                  0.00          0.00         0.00         0.00          0.00

Preference Share Capital                 0.00          0.00         0.00         0.00          0.00

Reserves                            23,545.84     27,117.79    30,772.26    48,401.19     57,312.82

Revaluation Reserves                     0.00          0.00         0.00         0.00          0.00

Net Worth                           24,072.14     27,644.09    31,298.56    49,032.66     57,947.70

Deposits                                         380,046.06   435,521.09   537,403.94    742,073.13

Borrowings                          19,184.31     30,641.24    39,703.34    51,727.41     53,713.68

Total Debt                                       410,687.30   475,224.43   589,131.35    795,786.81

Other Liabilities & Provisions      49,578.89     55,538.17    60,042.26    83,362.30    110,697.57

Total Liabilities                                493,869.56   566,565.25   721,526.31    964,432.08

                                      Mar '05       Mar '06      Mar '07      Mar '08       Mar '09

                                      12 mths      12 mths       12 mths       12 mths     12 mths


Cash & Balances with RBI             16,810.33    21,652.70    29,076.43     51,534.62    55,546.17

Balance with Banks, Money at Call    22,511.77    22,907.30    22,892.27     15,931.72    48,857.63

Advances                            202,374.45   261,641.53   337,336.49    416,768.20   542,503.20

Investments                         197,097.91   162,534.24   149,148.88    189,501.27   275,953.96

Gross Block                           6,691.09     7,424.84     8,061.92      8,988.35    10,403.06

Accumulated Depreciation              4,114.67     4,751.73     5,385.01      5,849.13     6,828.65

Net Block                             2,576.42     2,673.11     2,676.91      3,139.22     3,574.41

Capital Work In Progress               121.27         79.82       141.95        234.26      263.44

Other Assets                         18,390.71    22,380.84    25,292.31     44,417.03    37,733.27

Total Assets                        459,882.86   493,869.54   566,565.24    721,526.32   964,432.08

Contingent Liabilities                           191,819.34   259,536.57    736,087.59   614,603.47

Bills for collection                44,794.10     57,618.44    70,418.15     93,652.89   152,964.06

Book Value (Rs)                        457.39       525.25        594.69        776.48      912.73


Profit & Loss account of State Bank of India                             ------------------- in Rs. Cr. -------------------

                                                   Mar '05      Mar '06                      Mar '07                          Mar '08      Mar '09

                                                  12 mths       12 mths                      12 mths                          12 mths     12 mths

Interest Earned                                32,428.00     35,794.93                  39,491.03                    48,950.31           63,788.43
Other Income                                    7,119.90      7,388.69                   7,446.76                     9,398.43           12,691.35
Total Income                                   39,547.90     43,183.62                  46,937.79                    58,348.74           76,479.78
Interest expended                              18,483.38     20,159.29                  23,436.82                    31,929.08           42,915.29
Employee Cost                                   6,907.35      8,123.04                   7,932.58                     7,785.87            9,747.31
Selling and Admin Expenses                      2,634.64      1,853.32                   3,251.14                     4,165.94            5,122.06
Depreciation                                      752.21        729.13                     602.39                       679.98              763.14
Miscellaneous Expenses                          6,465.82      7,912.15                   7,173.55                     7,058.75            8,810.75
Preoperative Exp Capitalised                        0.00          0.00                       0.00                         0.00                0.00
Operating Expenses                             11,278.18     11,872.89                  13,251.78                    14,609.55           18,123.66
Provisions & Contingencies                      5,481.84      6,744.75                   5,707.88                     5,080.99            6,319.60
Total Expenses                                 35,243.40     38,776.93                  42,396.48                    51,619.62           67,358.55
                                                 Mar '05       Mar '06                    Mar '07                      Mar '08             Mar '09

                                                  12 mths       12 mths                      12 mths                          12 mths     12 mths

Net Profit for the Year                           4,304.52     4,406.67                     4,541.31                          6,729.12    9,121.23
Extraordionary Items                                  0.00         0.00                         0.00                              0.00        0.00
Profit brought forward                                0.34         0.34                         0.34                              0.34        0.34
Total                                             4,304.86     4,407.01                     4,541.65                          6,729.46    9,121.57
Preference Dividend                                   0.00         0.00                         0.00                              0.00        0.00
Equity Dividend                                     657.87       736.82                       736.82                          1,357.66    1,841.15
Corporate Dividend Tax                               93.75       103.34                       125.22                            165.87      248.03
Per share data (annualised)
Earning Per Share (Rs)                              81.79         83.73                        86.29                           106.56      143.67
Equity Dividend (%)                                125.00        140.00                       140.00                           215.00      290.00
Book Value (Rs)                                    457.39        525.25                       594.69                           776.48      912.73
Transfer to Statutory Reserves                    3,552.89     3,566.51                     3,682.15                          5,205.69    7,032.04
Transfer to Other Reserves                            0.01         0.00                        -2.88                             -0.10        0.01
Proposed Dividend/Transfer to Govt                  751.62       840.16                       862.04                          1,523.53    2,089.18
Balance c/f to Balance Sheet                          0.34         0.34                         0.34                              0.34        0.34
Total                                             4,304.86     4,407.01                     4,541.65                          6,729.46    9,121.57

All the balance sheet show what is strength of this Bank.


Performance Review – Year ended March 31, 2009

• Dividend of Rs. 11 per share proposed, same as previous year

• Profit before tax of Rs. 5,117 crore for the year ended March 31, 2009 compared to Rs.

5,056 crore for the year ended March 31, 2008

 STATE BANK OF INDIA                                                           ICICI BANK

  • 12% year-on-year increase in operating profit for the year ended March 31, 2009

  • 14% year-on-year reduction in costs due to cost rationalization measures
  • Current and savings account (CASA) ratio increased to 28.7% at March 31, 2009 from

  26.1% at March 31, 2008

  • Increase of Rs. 5,286 crore in CASA deposits in quarter ended March 31, 2009

  • Strong capital adequacy ratio of 15.5% and Tier-1 capital adequacy ratio of 11.8% after

  proposed dividend; Tier-1 capital adequacy ratio highest among large Indian banks The

  Board of Directors of ICICI Bank Limited (NYSE: IBN) at its meeting

  held at Mumbai today, approved the audited accounts of the Bank for the

  year ended March 31, 2009.

  Profit & loss account

  • Profit before tax for the year ended March 31, 2009 (FY2009) was Rs.5,117 crore (US$

  1,009 million), compared to Rs. 5,056 crore (US$997 million) for the year ended March 31,

  2008 (FY2008).

  • Profit after tax for FY2009 was Rs. 3,758 crore (US$ 741 million) compared to Rs. 4,158

  crore (US$ 820 million) for FY2008 due to the higher effective tax rate on account of lower

  proportion of income taxable as dividends and capital gains.

  • Net interest income increased 15% from Rs. 7,304 crore (US$ 1,440million) for FY2008 to

  Rs. 8,367 crore (US$ 1,650 million) for FY2009.

  While the advances declined marginally year-on-year, the net interest income increased due

  to improvement in net interest margin from 2.2% in FY2008 to 2.4% in FY2009.

  Operating expenses (including direct marketing agency expenses) decreased 14% to Rs.

  6,835 crore (US$ 1,348 million) in FY2009 from Rs. 7,972 crore (US$ 1,572 million) in

  FY2008. The cost/average asset ratio for FY2009 was 1.8% compared to 2.2% for FY2008.

                                                                                 ICICI BANK

  • Profit before tax for the quarter ended March 31, 2009 (Q4-2009) was Rs. 1,071 crore (US$

  211 million) compared to Rs. 1,343 crore (US$265 million) for the quarter ended March 31,
  2008 (Q4-2008),primarily due to lower level of fee income at Rs. 1,343 crore (US$ 265

  million) in Q4-2009 compared to Rs. 1,928 crore (US$ 380million) in Q4-2008, partly offset

  by lower operating expenses and higher net interest income. The lower level of fee income

  was due to reduced investment and acquisition financing activity in the corporate sector and

  lower level of fees from distribution of retail financial products, reflecting the adverse

  conditions in global and Indian financial markets.

  • Profit after tax for Q4-2009 was Rs. 744 crore (US$ 147 million) compared to Rs. 1,150

  crore (US$ 227 million) for Q4-2008.

  Balance sheet

  During the year, the Bank has pursued a strategy of prioritizing capital conservation, liquidity

  management and risk containment given the challenging economic environment. This is

  reflected in the Bank‟s strong capital adequacy and its focus on reducing its wholesale term

  deposit base and increasing its CASA ratio. The Bank is maintaining excess liquidity on an

  ongoing basis. The Bank has also placed strong emphasis on efficiency improvement and

  cost rationalization. The Bank continues to invest in expansion of its branch network to

  enhance its deposit franchise and create an integrated distribution network for both asset and

  liability products. In line with the above strategy, the total deposits of the Bank were

  Rs.218,348 crore (US$43 billion) at March 31, 2009, compared to Rs.244,431 crore (US$

  48.2 billion) at March 31, 2008. The reduction in term deposits by Rs. 24,970 crore (US$ 4.9

 STATE BANK OF INDIA                                                             ICICI BANK

  billion) was primarily due to the Bank‟s conscious strategy of paying off wholesale deposits.

  During Q4-2009, total deposits increased by Rs. 9,283 crore (US$ 1.8 billion), of

  which Rs. 5,286 crore (US$ 1.0 billion), or about 57%, was in the form of CASA deposits.

  The CASA ratio improved to 28.7% of total deposits at March 31, 2009 from 26.1% at March

  31, 2008.

  The branch network of the Bank has increased from 755 branches at March 31, 2007 to

  1,438 branches at April 24, 2009. The Bank is also in the process of opening 580 new

  branches which would expand the branch network to about 2,000 branches, giving the Bank

  a wide distribution reach in the country.

  In line with the strategy of prioritizing capital conservation and risk containment, the loan

  book of the Bank decreased marginally to Rs.218,311 crore (US$ 43.0 billion) at March 31,

  2009 from Rs. 225,616 crore(US$ 44.5 billion) at March 31, 2008.

  Capital adequacy The Bank‟s capital adequacy at March 31, 2009 as per Reserve Bank of

  India‟s revised guidelines on Basel II norms was 15.5% and Tier-1 capital

  adequacy was 11.8%, well above RBI‟s requirement of total capital adequacy of 9.0% and

  Tier-1 capital adequacy of 6.0%. The above capital adequacy takes into account the impact

  of dividend recommended by the Board.

  Asset quality

  At March 31, 2009, the Bank‟s net non-performing asset ratio was 1.96%.During the year the

  Bank restructured loans aggregating to Rs. 1,115crore (US$ 220 million).

  Dividend on equity shares The Board has recommended a dividend of Rs. 11 per equity

  share(equivalent to US$ 0.43 per ADS) for FY2009. The declaration and


  payment of dividend is subject to requisite approvals. The record/book closure dates will be

  announced in due course.

  Overseas banking subsidiaries

  ICICI Bank Canada saw an increase of about CAD 1.75 billion in term deposits during

  FY2009 while its customer accounts increased from about 200,000 at March 31, 2008 to over

  280,000 at March 31, 2009. ICICI Bank Canada continued to maintain liquidity of about CAD

  850.0 million. ICICI Bank Canada‟s profit after tax for FY2009 was CAD 33.9 million. ICICI

  Bank Canada‟s capital position continued to be strong with a capital adequacy ratio of 19.9%

  at March 31, 2009.ICICI Bank UK saw an increase of about USD 1.80 billion in retail term

  deposits during FY2009 due to which the proportion of retail term deposits in total deposits

  increased from 16% at March 31, 2008 to 58% at March 31, 2009. ICICI Bank UK‟s customer

  base increased from about 210,000 at March 31, 2008 to over 310,000 customers at March

  31, 2009.ICICI Bank UK continued to maintain liquidity of about USD 1.0 billion.

  After accounting for the gains on buyback of bonds and mark-to-market and impairment

  provisions on the investment portfolio, ICICI Bank UK‟s profit after tax for FY2009 was USD

  6.8 million. ICICI Bank UK‟s capital position continued to be strong with a capital adequacy

  ratio of 18.4% at March 31, 2009.

  Insurance subsidiaries

  ICICI Prudential Life Insurance Company (ICICI Life) maintained its market leadership in the

  private sector with an overall market share of 11.8% based on retail new business weighted

  received premium during April 2008-February 2009. ICICI Life‟s total premium increased by


  13% to Rs.15,356 crore (US$ 3.0 billion) in FY2009. ICICI Life‟s renewal premium increased

  by 61%, reflecting the long term sustainability of the business.ICICI Life‟s unaudited New

  Business Profit (NBP) in FY2009 was Rs. 1,004crore (US$ 198 million). Due to the business

  set-up and customer acquisition costs, which are not amortised, and reserving for actuarial

  liability, ICICI Life‟s statutory accounting results reduced the consolidated profit after tax of

  ICICI Bank by Rs. 577 crore (US$ 114 million) in FY20091(compared to Rs. 1,032 crore

  (US$ 203 million) in FY2008). The expense ratio has decreased from 14.9% in FY2008 to

  11.8% in FY2009. Assets held at March 31, 2009 were Rs. 32,788 crore (US$ 6.5 billion)

  compared to Rs. 28,578 crore (US$ 5.6 billion) at March 31, 2008.

  ICICI Lombard General Insurance Company (ICICI General) maintained its

  leadership in the private sector with an overall market share of 11.7% during April 2008-

  February 2009. ICICI General‟s premiums increased 3% on a year-on-year basis to Rs.

  3,457 crore (US$ 682 million) in FY2009.ICICI General‟s profit after tax for FY2009 was Rs.

  24 crore (US$ 5 million).

  Consolidated profit after tax of the Bank increased by 18% from Rs. 636 crore (US$ 125 million) in

  Q4-2008 to Rs. 748 crore (US$ 147 million) in Q4-2009 and by 5% from Rs. 3,398 crore (US$ 670

  million) in FY2008 to Rs. 3,577 crore (US$ 705 million) at FY2009.

  Summary Profit and Loss Statement (as per unconsolidated Indian GAAP accounts)

                                        Q4-2008        Q4-2009         FY-2008     FY-2009

  Net interest income                   2,079          2139            7304        8367

  Non-interest income                   2,362          1,674           8,811       7,604

                                        1,928          1,343           6,627       ICICI BANK
  -Fee income

  -Lease and other income               270            117             1,369       637

-Treasury income                       164             443             815           214


Operating expense                      1,746           1,552           6,429         6,306

Expenses on direct market              358             53              1,543         529

agents (DMAs)

Lease depreciation                     46              52              182           210

Operating profit                       2,291           2,156           7,961         8,925

Less: Provisions                       948             1,085           2,905         3,808

Profit before tax                      1,343           1,071           5,056         5,117

Less: Tax                              193             327             898           1,359

Profit after tax                       1,150           744             4,158         3,758

 1. Net of premium amortisation on government securities of Rs. 240 crore in Q4-2008, Rs. 898 crore in

FY2008, Rs. 162 crore in Q4-2009 and Rs. 725 crore in FY2009.

2. Represents commissions paid to direct marketing agents (DMAs) for origination of retail loans. These

commissions are expensed upfront.

3. Prior period figures have been regrouped/re-arranged where necessary.

Summary Balance Sheet                                                          Rs. crore

                                March 31,2008                    March 31,2009


Cash & bank balances            38,041                           29,966

  Advances               225,616 218,311

  Investments            111,454           103,058

  Fixed & other assets   24,684            27,966

  Total                  399,795           379,301


  Networth               46,470            49,533

  - Equity capital       1,113             1,113

  - Reserves             45,357            48,420

  Preference capital     350               350

  Deposits               244,431           218,348

  CASA ratio             26.1%             28.7%

  Borrowings             86,399            92,805

  Other liabilities      22,145            18,265    ICICI BANK

Total                         399,795                       379,301

All financial and other information in this press release, other than financial and other

information for specific subsidiaries where specifically mentioned, is on an unconsolidated

basis for ICICI Bank Limited only unless specifically stated to be on a consolidated basis for

ICICI Bank Limited and its subsidiaries. Please also refer to the statement of audited

unconsolidated, consolidated and segmental results required by Indian regulations that has,

along with this release, been filed with the stock exchanges in India where ICICI Bank‟s

equity shares are listed and with the New York Stock Exchange and the US Securities

Exchange Commission, and is available on our website Except for the

historical information contained herein, statements in this release which contain words or

phrases such as 'will', „expected to‟, etc., and similar expressions or variations of such

expressions may constitute 'forward-looking statements'. These forward-looking statements

involve a number of risks, uncertainties and other factors that could cause actual results,

opportunities and growth potential to differ materially from those suggested by the forward-

looking statements. These risks and uncertainties include, but are not limited to, the actual

growth in demand for banking and other financial products and services in the countries that

we operate or where a material number of our customers reside, our ability to successfully

implement our strategy, including our use of the Internet and other technology, our rural

expansion, our exploration of merger and acquisition opportunities, our ability to integrate

recent or future mergers or acquisitions into our operations and manage the risks associated

with such acquisitions to achieve our strategic and financial objectives, our ability to manage

the increased complexity of the risks we face following our rapid international growth, future

 STATE BANK OF INDIA                                                             ICICI BANK

  levels of impaired loans, our growth and expansion in domestic and overseas markets, the

  adequacy of our allowance for credit and investment losses, technological changes,

  investment income, our ability to market new products, cash flow projections, the outcome of

  any legal, tax or regulatory proceedings in India and in other jurisdictions we are or become a

  party to, the future impact of new accounting standards, our ability to implement our dividend

  policy, the impact of changes in banking regulations and other regulatory changes in India

  and other jurisdictions on us, including on the assets and liabilities of ICICI, a former financial

  institution not subject to Indian banking regulations, the bond and loan market conditions and

  availability of liquidity amongst the investor community in these markets, the nature of credit

  spreads, interest spreads from time to time, including the possibility of increasing credit

  spreads or interest rates, our ability to roll over our short-term funding sources and our

  exposure to credit, market and liquidity risks as well as other risks that are detailed in the

  reports filed by us with the United States Securities and Exchange Commission. ICICI Bank

  undertakes no obligation to update forward-looking statements to reflect events or

  circumstances after the date thereof.


  I have taken two bank one from Public Sector Second from Privet Sector.

 STATE BANK OF INDIA                                                       ICICI BANK


  Statement of problem

      SBI and ICICI want to know about the customer perception about the investment.

      ➢ To find out what kind of service provide by the competitors in advance product &


      policy.

      To find out the need of the customer and hence formulate the strategy to level the

 STATE BANK OF INDIA                                                            ICICI BANK

      economy in the society.

      How
ANK OF INDIA the products & investments are helping the customer.

      To know the utility of the product & investment.

      To find out the need of the customer and introduce new product & investment or

           facilitate new service in existing product .

      Icici bank are facing US recession that‟s way his loose profitability.

      Due to this bad news icici bank want to mantain customer loyalty.

      To find out the need of the customer and introduce new product & investment or

           facilitate new service in existing product .

      How to change customer perception

 Research objectives

 Summer Internship Project gives a practical exposure and helps in acquiring the on road


      What is difference between SBI AND ICICI.

      How to invest money in share and other (MF,ULIP,INSURENCE etc.)

                                                                            ICICI BANK

      First and foremost objective is to find out the reasons for using of Advance Product

         from SBI or ICICI BANK.


      To find out the services that other bank given to their customer.

      To generate the leads through the survey.

      To sort out the prospective leads from the data I have collected through the survey.

      To build the relationship with the customers and to follow up them, make sure that

         they are satisfied with the products.

      To maintain good relationship with the corporate employees.

      To get more references from the customers and generate new leads by following a

         chain process.

      To place SBI Advance Product ahead of the competitors also ICICI.

      To find out the customer awareness on booming Advance Product market and to find

         out the using patterns of the people.

      To know where should invest money.

 STATE BANK OF INDIA                                                         ICICI BANK

      To make the customer aware of the benefits of the product and convince him to go for

         SBI & ICICI‟s Advance Product & Service.

  Significance and scope

      The geographical scope of the study is restricted to Delhi & NCR only with sample

         size of 2000 people.

      All the analysis and suggestions are based on the analysis of the both primary and

         secondary data.

      There fore the scope of the study revolves around the following aspects:-

               ·   Consumer perception towards Advance Product & Investment

               ·   Consumer awareness about Advance Product scheme & Share and its benefit.

               ·   Aware the Bank about the customer problems, especially in case of Share


 STATE BANK OF INDIA                                                           ICICI BANK

  Research methodology

  Research methodology is a methodology for collecting all sorts of information & data
  pertaining to the subject in question. The objective is to examine all the issues involved &

  conduct situational analysis. The methodology includes the overall research design, sampling

  procedure & fieldwork done & finally the analysis procedure. The methodology used in the

  study consistent of sample survey using both primary & secondary data. The primary data

  has been collected with the help of questionnaire as well as personal observation book,


  journals have been referred for secondary data. The questionnaire has been drafted &

  presented by the researcher himself.

      Sample Size:

      Sample of 2000 people was taken into study, and their data was collected

      Sampling Technique:

      To study the Project, a Simple Random Sampling technique is used.

      Data Collection:

      Collection of data is done by

      Secondary Data & through

      Questionnaire

         i.e., Primary data was collected through Questionnaire.

 STATE BANK OF INDIA                                                            ICICI BANK

  Data Analysis:

      After data collection, I‟m able to analyze customer‟s views, ideas and opinions related

         to Advance Product & investment and about SBI & ICICI .

      Data Interpretation:

      Interpretation of data is done by using statistical tools like Pie diagrams,

      Bar graphs, and also using quantitative techniques (by using these techniques)

         accurate information is obtained.

      Classification & tabulation of data:

      The data thus collected were classified according to the categories, counting sheets &

         the summary tables were prepared. The resultant tables were one dimensional, two


      Statistical tools used for analysis:

      Out of the total respondents, the respondents who responded logically were taken

         into account while going into statistical details & analysis of data. The tools that have

         been used for analyzing data & inference drawing are mainly statistical tools like

         percentage, ranking, averages, etc.

                                                                            ICICI BANK

As per questionnaire and market surveys I have find out different responses from different

people. According to their responses I analyze the findings and draw certain remarks.

Analysis of data


Q1. On which bank you depend for your regular transaction?

( ) No. of People

SBI                                         60 % (1200)

ICICI                                       33 % (660)

HDFC                                        5% (100)

OTHER                                       2% (40)

TOTAL NO. OF PEOPLE                         2000

It has been observed that approximately 60% correspondents are using the service of SBI for

their daily transaction, around 33% of people are using ICICI Bank for their transaction and

only 5% & 2% of people are using HDFC & other Bank service respectively Delhi & NCR. It

also shows that SBI have the highest market position in Delhi & NCR as per my sample.

Q2. Are you aware of products & services provided by SBI ?

 STATE BANK OF INDIA                                                          ICICI BANK

  YES                                         85% (1700)

  NO                                          15% (300)
  Total No. of People                         2000

  From the above data it is clear that most of the customers (around 85%) of Delhi & NCR

  have the idea about the product & services of SBI, the rest 15% have the idea about the

  product they are using. In this 15% most of the people are from typical rural area (Farmers).

  Q3. If yes are you aware of the advance products (Loan segments) of SBI?

  YES                                         95%(1900)

  NO                                          5% (100)

  TOTAL NO. OF PEOPLE                         2000

  It is clear that most of the people have the idea about the advance product of SBI. Almost all

  the 95% people who have the idea about the advance product are the user of SBI product &


 STATE BANK OF INDIA                                                            ICICI BANK

  Q4. Which bank you prefer for INVESTMENT?

  SBI                                         60% (1200)

  ICICI                                       37% (740)

  HDFC                                        2% (40)

  OTHER                                       1% (20)

  TOTAL NO. OF PEOPLE                         2000

  According to my sample size 60% of people prefer SBI for investment, but some people

  prefer ICICI, HDFC or OTHER Bank for investment.

  Q5. If you have two option ICICI or SBI for INVESTMENT money in equity which bank

  you will prefer SBI or ICICI?

  Most of the people said that they prefer SBI because of the transparency and customer feel

  secured for any kind of investment product. SBI is a largest bank in India.

 STATE BANK OF INDIA                                                        ICICI BANK

  Q.6 Which investment you have done either SBI or ICICI?

  ULIP                                       47% (846)

  LIFE INSURANCE                             20% (360)

  MF                                         15% (270)

  EQUITY                                     10% (180)

  OTHER                                      8% (144)

  TOTAL NO. OF PEOPLE                        1800

  From the sample size 85% of people are using the SBI ULIP product. From the 1800 people

  47% of people took life insurance from SBI. 20% of people took MF , 15% of people took

  from SBI. Some of the customer took 2 type of loan from SBI like both car & educational loan

  and home & car loan. 10% of people took personal loan.

  Q7. What do you feel about the services providing by SBI and ICICI in advance


                                 SBI                             ICICI

  SATISFACTORY                   2%                              1%

  GOOD                           55%                             69%

  EXCELLENT                      43%                             30%

 STATE BANK OF INDIA                                                           ICICI BANK

  From this it is clear that the service provide by SBI in its advance product is good in between

  the customer. All of them satisfy with the product provide by SBI. 55% of people said that the
  service provide by SBI is good & 43% said it is excellent & just 2% of people said that it is

  satisfactory. For ICICI 69% people said good & 30% is excellent & Just 1% said satisfactory.

  Q8. Which Bank you would like to choose for investment your money.

  SBI                                              50%(1000)

  ICICI                                            40%(800)

  OTHER                                            10%(200)

  TOTAL                                            2000

  According to my sample size 50%of people prefer SBI for INVESTMENT, but some people

  prefer ICICI 40% and OTHER Bank 10% for invest money because they think SBI is trustful


  Q9.Where do you want to invest your money?

  REAL STATE                                       15%(300)

  EQUITY                                           2%(40)

  MUTUAL FUND                                      3%(60)

  ULIPs                                            15%(300)

  SEVING                                           5%(100)

  FIXDEPOSIT                                       30%(600)

 STATE BANK OF INDIA                                                          ICICI BANK

  INSURENCE                                       30%(600)

  OTHER                                           1%(20)

  TOTAL                                           2000

  Most of People in Delhi & NCR want to invest their money insurence, fixdeposit, ulips

  and real state. just 2% people want to invest in SHARE Market .Because lack of

  Knowledge about Share Market.

      Findings

      Suggestion & Recommendation

      Conclusion

         PROJECT Findings :

      From this project it is found that SBI advance product having the 1st place in the

         market at Delhi & NCR, there is a great opportunity to compete with ICICI Bank & to

         retain its customer by fulfilling the requirement of customer in SBI and ICICI advance


      It has been observed that approximately 85% correspondents are using advance

      product of SBI and 15% are not using any type of advance product of SBI in Delhi &


      All of SBI customers are satisfied with the services provided by the bank.

 STATE BANK OF INDIA                                                        ICICI BANK

      Most of the customers at Delhi & NCR prefer to take loan from SBI. Approximately

         43% of advance product users said that the service of SBI in advance product is

      A response from customer care is so clear & good.

      Many customers have no time to call customer care so that they are not able to know

         about the service & features of SBI advance product.

      Government employees are more concern than private employees for advance


      Biggest problem people don’t invest their money in Share due to lack of


      People want securities that‟s why choose SBI than ICICI bank












 STATE BANK OF INDIA                                                         ICICI BANK

      Suggestion & Recommendation

      Recommendation for both Bamk :

      Customer awareness programme is required so that more people should attract

         towards advance product.

      Both should more concern about physical verification rather than phone verification so

         it will avoid fraud or cheating.

      Advance product selling agents must not give any type of wrong information

         regarding advance product.

      For the better service new offers would be require.

      SBI customer care should more concern about the fastest settlement of customer

      problems. ICICI bank is already doing.

      Before deducting or charging any monetary charge SBI & ICICI must consult with


      Agents should be trained, well educated & proper trained to convince the people

         about different advance product.

      It is the duty of the bank to disclose all the material facts regarding advance product,

         like ROI, repayment period and any types of charges, etc.

      Special scheme should be implemented to encourage both customer and agents.

      SBI and ICICI should more focus on Retaining existing customers.

      Both bank must focus on Segmentation based on customer knowledge Product

         offering based on customer demand.

      SBI and ICICI must take feedbacks of customers regarding features & services.

 STATE BANK OF INDIA                                                      ICICI BANK

  Suggestions given by the consumers at the time of survey:

      There is more time period for repayment of education loan.

         ( Namrata Das )
      Education loan should be providing to private college also which is not under AICTE

         or any kind of University.

         ( Pinaki Bal )

      SBI should take steps to solve customer problems immediately.

         ( Gopinath Mahapatra )

      Agents should be trained, well educated & proper trained to convince the people

         about different advance product.

         (P.Anish Nath)

      Loan sanction date should be according to customer convenient.

         (Joytirmaya Behera)

      A customer awareness programme should be taking place in rural area.

      Guarantee should give in investment money in share market

         (Ritu singh)

 STATE BANK OF INDIA                                                          ICICI BANK


  From the analysis part it can be conclude that customers have a good respond towards SBI
  advance products in Delhi & NCR . SBI is in 1st position having large number of customers &

  providing good services to them. The bank has a wide customer base, so the bank should

  concentrate on this to retain these customers.

  In present scenario SBI is the largest advance product issuer in India. Within a very short

  period of time the achievement made by SBI is excellent, what a normal bank cannot expect,

  but it is being done by SBI. It happens due to employee dedication towards the organization,

  fastest growing Indian economy, & brand image.

  To be the largest advance product issuer, SBI should focus on-

  · Launch Innovative product

  · Customized advance products

  · Better customer services

  · Fastest customers problem solving techniques

  · Customer retention

  Apart from all the above, SBI believe in providing good customer services to their customers

  which is a key factor for success in future.

                                                                       ICICI BANK



  Name - _____________________________________


  Contact Detail -_______________________________

  Q. On which bank you depend for your regular transaction?

  a) SBI

  b) ICICI Bank

  c) HDFC Bank

  d) Other Bank, Specify (_____________)

  Q. Are you aware of products & services provided by SBI and ICICI?

  a) YES

  b) NO

  Q. If yes are you aware of the advance products (INVESTMENT) of

  SBI and ICICI?

  a) YES

  b) NO

 STATE BANK OF INDIA                                                 ICICI BANK

 Q. Which bank you prefer for invest money?

 a) SBI

  b) ICICI Bank

 c) HDFC Bank

 d) Other Bank, Specify (_____________)

 Q. If you prefer SBI or ICICI for INVESTMENT than what will you concern before

 investment ?








 STATE BANK OF INDIA                                                  ICICI BANK

  Q. Which product of SBI or ICICI you have used?
  a) Fixdiposit

  b) Insurance

  c) Mutual Fund

  d) Equity

  e) Other , Specify ( ______________ )

  Q. What do you feel about the services providing by SBI or ICICI in advance product?

  a) Both Bad

  b) SBI good and ICICI NOT

  c) ICICI Good or SBI NOT

  d)Both good

  Q. Which features you like most in investment segments of SBI and ICICI?

  a) Various Product

  b) Attractive ROI

  c) Transparency

  d) Simple & fast processing

  e) Strong capital

  f) Big bank

  h) Any other feature, specify ( _____________ )

 STATE BANK OF INDIA                                                  ICICI BANK

  Q. Any suggestion you want to give for the betterment of SBI and ICICI advance








 STATE BANK OF INDIA                                                       ICICI BANK



  Text Books:

  Solomon, Michael R. (2002), Consumer Behavior: Buying, Having, Being. 5th Ed.

  New Jersey: Prentice Hall

  Wilson A. (2003), Marketing Research: An Integrated Approach

  Naresh Ku. Malhotra, Marketing Research: An Applied Orientation, Fifth Edition



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