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					WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry

    Title & Definition       Awareness-Level Proficiency                Working-Level Proficiency                    Mastery-Level Proficiency

General knowledge of      Understands basic terminology         Can explain employment and training laws        Understands the interrelationship
employment and training                                         and regulations to diverse audiences            between employment and training
state and federal laws,                                                                                         laws and regulations and partner
policies, rules, and                                                                                            agencies’ laws and regulations
regulations

                          Able to communicate basic             Understands and applies changes in laws,        Understands the implications and the
                          understanding of rules, regulations   policies, rules and regulations                 interrelationship of employment and
                          and policies                                                                          training laws and public policy
                                                                                                                regulations


                          Articulates compliance requirements   Applies compliance requirements to complex
                                                                situations




                                                                Analyzes, interprets and applies laws,
                                                                policies, rules and regulations to employment   Can evaluate interpretations and
                                                                and training programs                           analyses of employment and training
                                                                                                                laws and regulations and draw
                                                                                                                conclusions on the impact of
                                                                                                                proposed changes
                                                                Provides local guidance




1 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                                                                                               Mastery-Level
    Title & Definition      Awareness-Level Proficiency                Working-Level Proficiency
                                                                                                                Proficiency
Knowledge of              Recognizes the behaviors and         Associates customer behaviors and            Understands the general emotional
characteristics           characteristic of people in          characteristics with situations of           affects associated with unemployment
associated with           disadvantaged situations             unemployment and dislocation                 and dislocation
unemployed, dislocated,
and disadvantaged
populations
                          Understands the attributes of hard   Aware of customer reactions and has an       Identifies behaviors and differences
                          to serve populations                 understanding of why they react as they do   influencing progress




                          Has a general awareness of various   Understands available labor market data
General knowledge of                                                                                        Can evaluate labor market data for
                          sources of labor market data
labor market conditions                                                                                     forecasting and think towards future
                                                                                                            changes



                          Understands basic labor market                                                    Able to connect labor market data and
                                                               Ability to explain and apply labor market
                          conditions                                                                        economic conditions for customer
                                                               information to current situations
                                                                                                            planning




2 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


     Title & Definition     Awareness-Level Proficiency                Working-Level Proficiency                    Mastery-Level Proficiency
General knowledge of the    Understands basic programs,       Can bring together partnerships to ensure       Understands the public/private
workforce one-stop system   products, and services            high quality programs, products, services and   partnership within the workforce system
and partner programs and                                      customer use
services


                            Understands how to maintain       Understands the relationships of government     Understands the history and
                            positive working relationships    and partner programs                            underpinnings of state & local workforce
                                                                                                              development areas



                            Maintains internal and external   Applies blending of relationships effectively
                            partnerships                      among partner programs




                            Understands basic community
                                                                                                              Can analyze programs, products and
                            employment and training
                                                                                                              services and expand or decrease based
                            needs
                                                                                                              on data



                            Understands relationships         Is able to evaluate need for technical          Ability to build and maintain products
                            between employers and             assistance                                      and services based on awareness and
                            workforce systems                                                                 knowledge of customer needs




3 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


     Title & Definition       Awareness-Level Proficiency              Working-Level Proficiency                    Mastery-Level Proficiency

Knowledge of business and                                       Able to apply the principles, methods and     Able to explain complex and abstract
                             Knowledge of basic principles
management principles                                           techniques of program development,            management concepts to general
                             and procedures involved in
involved in planning,                                           implementation and monitoring                 audience
                             program planning, administration
resource allocation,         and monitoring
leadership techniques,
production methods and
coordination of people and                                      Ability to discern requirements and develop   Understands and applies contract
resources                                                       options                                       negotiation processes




                             Can apply standards and            Able to analyze performance data to           Can identify system performance
                             processes of administering a       restructure programs and/or design            measures and determine the actions
                             service-based program              efficiencies                                  needed to improve or correct
                                                                                                              performance, relative to the goals of the
                                                                                                              system

                                                                Knowledge of financial and budgetary          Able to allocate and monitor financial
                                                                processes and procedures associated with      resources to achieve program
                                                                program management                            objectives




4 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


     Title & Definition       Awareness-Level Proficiency                 Working-Level Proficiency                     Mastery-Level Proficiency

Oral communication skills -   Follows the rules of the English   Can clearly and concisely explain or present      Can speak to peers in program-
convey information orally     language regarding grammar,        information to individuals or groups using        specific technical and academic
according to the needs of     word usage, and sentence           language the audience will best understand        terms; can clearly articulate
the audience, and receive     structure                                                                            conclusions
and understand spoken
information
                              Able to actively listen to what    Ability to validate what has been expressed by    Able to interact with and read an
                              people say, can take time to       others before making comment or adding            audience; can recognize problems,
                              understand the points being        opinion or fact; can deliver negative and/or      and adjust language, tone, pace, or
                              made, and avoid unnecessarily      positive information in a timely manner           volume to ensure audience
                              interrupting others; able to                                                         understanding
                              paraphrase and asks
                              appropriate questions to clarify
                              information heard
                              Understands basic interview        Can effectively persuade others to voluntarily    Ability to speak in a way that captures
                              and observation skills             accept recommendations or advice for the          and holds the attention of the
                                                                 purpose of bringing them into compliance with     audience
                                                                 regulations or policies


                                                                 Can apply multiple questioning and feedback       Can analyze and reframe questions
                                                                 techniques to access in depth information         based on response of individual or
                                                                                                                   audience



                                                                 Ability to diffuse angry and hostile situations




5 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


     Title & Definition     Awareness-Level Proficiency              Working-Level Proficiency                   Mastery-Level Proficiency

Writing skills - convey     Can follow the rules of the     Can choose the most effective and               Ability to write detailed complex
information in writing      English language regarding      meaningful written form to express ideas and    technical professional reports based
according to the needs of   spelling, punctuation,          information; uses charts, graphs, or other      on program data and requests
the audience                grammar, word usage,            visual means of communication when
                            sentence structure, and         appropriate
                            composition
                            Provides basic information in   Can organize information in documents and       Ability to write using approaches that
                            general correspondence          reports so that facts or ideas build upon one   capture and hold the interest of
                            (email/letter) and documents    another logically to lead the reader to the     targeted audiences
                                                            conclusion


                            Can take accurate notes from    Able to convey complex information in clear     Can synthesize and evaluate
                            text or oral presentation and   and concise manner                              information from various sources and
                            convey in written form                                                          present in a acceptable format



                            Can edit and proofread          Can present conclusions and supporting
                            documents; able to find and     rationale; can verify value of evidence
                            correct errors




6 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry




     Title & Definition     Awareness-Level Proficiency               Working-Level Proficiency                     Mastery-Level Proficiency

Knowledge of training,      Understands basic training and   Can identify and monitor training and             Can develop appropriate training,
facilitation and coaching   facilitation/coaching methods    coaching needs                                    facilitation and coaching procedures
techniques



                            Can recognize poor               Ability to conduct task specific training; can    Able to facilitate learning process and
                            performance/attitudes            deliver information effectively and efficiently   encourage learner independence




                            Ability to model proper          Ability to coach and facilitate others to apply   Ability to evaluate and select training
                            performance/attitudes and        related concepts; can effectively manage          alternatives
                            presentation methods             difficult situations



                            Able to present general          Able to provide constructive feedback and         Ability to evaluate and adjust training,
                            technical assistance in clear    reinforcement                                     facilitation and coaching to specific
                            terms                                                                              needs of the individual or audience



                                                                                                               Can plan staff development




7 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                 Awareness-Level
      Title & Definition                                         Working-Level Proficiency                Mastery-Level Proficiency
                                   Proficiency
Knowledge of coaching      Understands basic coaching   Able to identify coaching needs of diverse    Can develop appropriate coaching
techniques                 techniques                   individuals                                   procedures




                           Can recognize poor           Able to deliver information effectively and   Can coach to independence levels
                           performance/attitudes        efficiently




                           Ability to model proper      Can provide constructive feedback and         Can evaluate and adjust coaching to
                           performance/attitudes and    reinforcement                                 the specific needs of individual
                           presentation methods




8 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                   Awareness-Level
      Title & Definition                                          Working-Level Proficiency                        Mastery-Level Proficiency
                                      Proficiency
Knowledge of group          Understands basic           Able to identify needs of diverse individuals         Can develop appropriate facilitation
facilitation techniques     facilitation methods        and/or customers                                      procedures




                            Can recognize poor          Able to facilitate workshops and/or orientations      Able to facilitate learning process and
                            performance/attitudes       and deliver information effectively and efficiently   encourage learner independence




                            Ability to model proper     Able to provide constructive feedback and             Ability to evaluate and select
                            performance/attitudes and   reinforcement                                         workshop and/or orientation
                            presentation methods                                                              alternatives




                                                                                                              Ability to evaluate and adjust
                                                                                                              facilitation to specific needs of
                                                                                                              individuals and/or audience



Knowledge of business       Understands networking      Understands and can apply network marketing           Able to expand a business network by
relationship building and   concepts; can build         principles                                            conducting cold calls
networking                  relationships




9 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                Awareness-Level
      Title & Definition                                          Working-Level Proficiency                     Mastery-Level Proficiency
                                  Proficiency
Knowledge of supervision   Ability to lead by example   Can assess individual knowledge and skills         Able to persuade others to reverse
processes and methods                                                                                      negative attitudes/behaviors




                           Can encourage others to      Can motivate others to extend their capabilities   Can empower individuals/teams to
                           adopt new concepts                                                              achieve excellence




                           Can monitor work             Ability to evaluate work                           Able to maximize strengths/minimize
                                                                                                           limitations; can promote self-
                                                                                                           evaluation




                           Ability to demonstrate
                           commitment to excellence




10 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                  Awareness-Level
      Title & Definition                                              Working-Level Proficiency                       Mastery-Level Proficiency
                                    Proficiency
                              Able to plan, organize and    Can determine workload (quality/quantity) and        Ability to forecast future workloads;
Workload management skills
                              prioritize                    manage work assignments                              able to propose
- plan and organize
                                                                                                                 hiring/reassignment/staffing
assignments to create
                                                                                                                 adjustments; can plan
timely, accurate work
                                                                                                                 expansions/reductions/
products. Work efficiently,
                                                                                                                 reassignments
remain focused, and handle
interruptions effectively     Can monitor and adjust task   Ability to prepare and organize multiple             Ability to propose and justify changes
                              sequence and prioritize as    schedules; can recommend timeline                    to workloads based on agency
                              required                      adjustments                                          directives and priorities



                              Ability to manage time        Can anticipate problems and opportunities; able      Can evaluate and modify project time
                              frames and deadlines          to identify and monitor trends affecting the plan,   frames
                                                            and make adjustments



                                                            Understands the complexity of requests
                                                            received and can prioritize them according to
                                                            resources




11 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                Awareness-Level
      Title & Definition                                          Working-Level Proficiency                    Mastery-Level Proficiency
                                    Proficiency
Knowledge of budget        Understands basic             Ability to examine budgets for completeness,     Can analyze and reallocate resources
preparation and analysis   principles involving          accuracy, and conformance with procedures        to meet fiscal and budget mandates
                           budgeting and accounting of   and regulations
                           funds




                           Can create and/or prepare     Can create project-based budget detail           Ability to review complex budget and
                           budget reports                                                                 fiscal situations such as forecasting of
                                                                                                          resource and equipment costs



                           Ability to review monthly     Can summarize budgets and submit                 Can review operating budgets to
                           program budgeting and         recommendations for the approval or              identify trends affecting budget needs
                           accounting reports to         disapproval of funds requests
                           maintain expenditure
                           controls

Knowledge of mathematics   Understands and can use       Understands and can use intermediate basic       Understands and can use advanced
                           arithmetic (addition,         mathematics (percentages, decimals, fractions,   basic mathematics (measurement,
                           subtraction, multiplication   charts/graphs)                                   geometry ratio/proportion, simple
                           and division)                                                                  statistics, basic algebra)




                                                                     .

12 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry

                                   Awareness-Level
      Title & Definition                                               Working-Level Proficiency                   Mastery-Level Proficiency
                                     Proficiency
Reading comprehension         Ability to select appropriate   Understands and can interpret rules,            Ability to critique publications and
skills - understand           information, identify basic     regulations, and policies                       evaluate documents and proposals
sentences and paragraphs in   concepts and identify
work-related documents        relevant facts, details and
                              specifications

                              Can read, interpret, and        Can review publications and evaluate            Understands and interprets complex
                              retain information from         documents and proposals; ability to validate    or technical information
                              written material                content



                                                              Can predict and draw logical conclusions from   Can compare and generalize from
                                                              information                                     descriptive and statistical information




                                                              Understands graphs and charts displaying
                                                              numerical and descriptive information




13 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                Awareness-Level
      Title & Definition                                            Working-Level Proficiency                      Mastery-Level Proficiency
                                  Proficiency
Computer skills - use      Can navigate the internet to   Knowledge of information systems and                Can use agency information systems
computer hardware and      find and gather information    electronic budget systems
software to complete       required for the job
assignments
                           Can perform basic functions                                                        Knowledge of positioning and
                                                          Can prepare tables, text, and graphics in
                           in word processing,                                                                development of operating systems
                                                          spreadsheet and presentation software
                           spreadsheet, database,                                                             and software product management
                           internet, and email software                                                       concepts
                           programs

                           Understands basic              Can perform intermediate functions in word          Can design macros and prepare
                           operation of                   processing, spreadsheet, database, internet,        complex tables, text, and graphics in
                           telecommunications             and email software programs                         spreadsheet software such as Excel
                           systems

                           Understands basic software     Able to translate data from casework into data
                           methods used in data           elements using computer reporting systems
                           collection                     and software specific to work assignments and
                                                          specialty areas


                                                          Able to use multiple data to monitor and
                                                          analyze program processes and outcomes


                                                          Ability to understand, find and extract data from
                                                          management information systems necessary to
                                                          improve performance




14 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                   Awareness-Level
      Title & Definition                                                 Working-Level Proficiency                     Mastery-Level Proficiency
                                     Proficiency
Customer service skills –     Understands basic                Ability to recognize customer expectations; can    Can recognize adverse customer
build and maintain customer   principles of dealing with the   anticipate, determine and respond in a timely      reactions and is able to develop better
relations and satisfaction    public; can use common           manner to changing customer needs                  alternatives
                              courtesy when serving
                              customers; able to respond
                              promptly to inquiries or
                              complaints


                              Able to understand               Can work with hostile or angry customers; can      Ability to build and maintain internal
                              customer needs and sustain       accept criticism and deal calmly and effectively   and external customer satisfaction
                              customer satisfaction            with high stress situations; Able to exhibit       through evaluation of customer
                                                               patience and persistence                           needs


                              Can provide status reports       Ability to create voluntary cooperation through    Able to anticipate future customer
                              and progress updates to          credibility, expertise, influence and persuasion   needs
                              customers




15 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry


                                     Awareness-Level
      Title & Definition                                                 Working-Level Proficiency                       Mastery-Level Proficiency
                                       Proficiency
Analytical skills – use logic   Can break down information     Can analyze and interpret information and            Can integrate diverse lines of
and reasoning to assess         into component parts to        make logical conclusions and recommendations         reasoning to create new insights
information, form logical       understand the nature and      based on the analysis
conclusions, evaluate           relationship of the parts
options, and make decisions
or recommendations
                                Can apply general rules to     Can discern relevant information from irrelevant     Can think in terms of generalized
                                specific problems to           information; can recognize when data appear          models rather than concrete details
                                produce answers that make      wrong, incomplete, or inconsistent
                                sense



                                Ability to locate, retrieve,   Can identify the strengths and weaknesses of         Understands the implication of new
                                and analyze                    alternative solutions, conclusions, or               information on both current and future
                                data/information and           approaches to problems                               problem solving and decision making
                                compile reports




                                Able to analyze information    Can recognize and evaluate significant and           Can identify and adjust for flawed
                                and understand its             critical factors or data; can describe the factors   data
                                implications                   that were considered in making a decision and
                                                               their relative importance


                                Understands the nature and     Understands and can create methods to
                                value of available data; can   measure and analyze performance data
                                combine pieces of
                                information to form general
                                rules or conclusions




16 WSS 2,3,4,6 KSAs 9/09
WorkSource Specialist Series Skills, Knowledge, Abilities and Competencies With Proficiency Levels
Required upon Entry

                                 Awareness-Level
      Title & Definition                                             Working-Level Proficiency                    Mastery-Level Proficiency
                                    Proficiency
                             Understands basic research
Research skills - collect,                                 Can research additional information sources       Can create data gathering processes;
                             methods
synthesize, and evaluate                                                                                     can propose/formulate new
information                                                                                                  processes; able to design new
                                                                                                             organizational systems


                             Can identify and organize     Can research on-line program specific data;       Can research industry and/or
                             documents and information     able to compare with resource and information     business-specific data and compare
                             in ways that make it useful   sources                                           with internal and external resource
                             for subsequent applications                                                     and information sources


                                                           Can integrate multiple items of data; contrasts   Can validate appropriateness of
                                                           conflicting data                                  data/information




                                                                                                             Can logically defend
                                                                                                             outcomes/results




Knowledge of accounting      Has broad, generalized        Knows how to access, interpret, and report        Applies principles of accounting and
principles and practices     knowledge of the various      financial data                                    financial analysis to operations
   *Desired*                 disciplines of accounting
                             and reporting of financial
                             data




17 WSS 2,3,4,6 KSAs 9/09

				
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