Designing Mobile ERP Approval Forms for BlackBerry Users

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Designing Mobile ERP Approval Forms for BlackBerry Users Powered By Docstoc
					Designing Mobile
ERP Approval Forms for
BlackBerry Users
Introduction


What does this presentation cover?
  This presentation describes how a real-world SAP customer has used
   the SAP ABAP Workbench to create optimized SAP Approval forms for
   BlackBerry device users within their organization
  It covers the following topics:
       – Understanding the mobile requirements
       – Using SAP ABAP Workbench to build optimized web-based approval
         forms for BlackBerry users
       – Key lessons learned




                                SAP AG 2006, SAP TechEd ’06 / UPE104 / 2
Mobility Requirements

Mobilizing Purchase Requisition Approvals
Typical Mobile Applications



Sales Needs
   – View and update accounts and transactions

Executives
   – Remote approval and communication




Business Intelligence
   – Real-time access to confidential information
Workflow
   – Target participants could be anywhere




                                  SAP AG 2006, SAP TechEd ’06 / UPE104 / 4
Challenges to be Overcome


Mobility is a fact of today’s business
 Executive and Sales / Field Service Reps have to be mobile in today’s
  global business place

Timeliness
 Cached information is not sufficient
 Real-time workflow is impossible with disconnected or sync-based
  solutions

Security
 Typical applications require secure communications




                               SAP AG 2006, SAP TechEd ’06 / UPE104 / 5
Mobility Requirements

Mobilizing Purchase Requisition Approvals
Purchase Requisition Approval Process


Background
 IT has its own purchasing department
   – Preferred vendors
   – Pre-negotiated contracts
   – No blanket orders

 Purchasing process is efficient
 Approvals take multiple days
  chasing managers




                                 SAP AG 2006, SAP TechEd ’06 / UPE104 / 7
Purchase Requisition Approval Process




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Application Requirements


SAP Workflow
 3 processes: manager approval; $ escalation; special GL approval

SAP Portal
 SAP authentication

SAP Users for Approvers
 Appropriate signing authority for escalations
 $1 for basic manager approval

SAP Java Connector Object Library and Java
 Used to build status page and requisition detail




                               SAP AG 2006, SAP TechEd ’06 / UPE104 / 9
Application Challenge #1


Approval on BB Desired / Authentication (SAP vs. Windows)
 Two groups of skill sets within existing IT staff:
   – Web developers (java / jsp but no SAP)
   – SAP developers (abap / bsp)

 Significant work required to build application to pass credentials using
  Java and JCO
 SEM already had the ”glue” to bridge login but required SAP knowledge
 Compromise = BSP (essentially html wrapper for ABAP)
   – ABAP can talk to SAP (workflow and authentication)
   – Result:
      -   Login to SAP
      -   Talk to SAP workflow : approve/reject/cancel
      -   Look at details of requisitions
      -   Check status of approval process




                                       SAP AG 2006, SAP TechEd ’06 / UPE104 / 10
Application Challenge #2


 Travel, Vacation, etc.
 Managers away and requisition sits waiting approval
 Need to set availability from blackberry
 Solution:
   – Web Interface to SAP workflow to set start / end dates
   – Rules established for re-routing
   – Administrator access to ”break” loops
      - I’m away and redirect it to you
      - You’re away and redirect it to me




                                   SAP AG 2006, SAP TechEd ’06 / UPE104 / 11
      Approval Request on Desktop

Workflow email from SAP has two links: desktop & blackberry
Links provide:
      – Purchase approval status info
      – Requisition details (3 views)
      – pageview parameter:
             - 1 – blackberry (narrow display)
             - 2 – printable
             - 3 – normal layout
From: Workflow-System [mailto:WF-BATCH@MyCo. NET]
Sent: October 19, 2005 10:22
To: Elsa Painter
Subject: PR 3366 is pending your approval

Purchase requisition # 3366 is ready for approval.

Total value for Cost Centre 202020: $5,500.00
Total value for requisition: $5,500.00
At your desk: To approve/reject this PR, please click on the link
below and when prompted, log in using your Windows login and password.
Once the page loads, click on your Universal Worklist and select
the task related to this PR# to approve or reject.
http://abc.myco.net:50000/irj/portal

Using your BlackBerry: To approve/reject this PR click on the
link below and when prompted, log in using your SAP login and password.
Once the page loads in your BlackBerry browser, click on Approve, Reject
or Cancel.
http://abc.myco.net:8000/sap/bc/bsp/sap/ZITPRA/prapr.do?PR= 3366

WI: 000000503769
Step: FIR1
GUID: GrP6Y3bw1CJX00002cMT7m
EPAINTER@myco.com



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Approval Request on the BlackBerry




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Requisition Status and Order Details




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Efficiency Gained from Process


Dramatic reduction in turn around time
 From days to minutes

Sarbanes-Oxley compliance
 Provides auditable trail of approval process

Supports Mobile Executives
 Eliminates need to ”delegate” approvals
 Can be processed anywhere and anytime




                               SAP AG 2006, SAP TechEd ’06 / UPE104 / 15
   ASUG and SAP: Partners in Education




ASUG, the Americas’ SAP Users’ Group, is the world’s largest, customer-run community of SAP
professionals and partners, with 45,000 individual members and 1,700 companies represented. ASUG
delivers the highest value to member companies, allowing them to maximize their SAP investments.

Some highlighted benefits include:

     –   Access to a year-round community for SAP customers and partners
     –   Diverse mix of educational topics and events through a variety of formats
     –   Exclusive opportunity to influence SAP future product direction
     –   Unparalleled networking opportunities with a dynamic professional network
     –   Unprecedented partnership with SAP
     –   Access to ASUG Groups and Chapters



To learn more about ASUG, visit the ASUG booth in the SDN Clubhouse, or visit our Web site at
www.asug.com.


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