90 Day Plan
Name: DENISE LOGAN Pillar
People 20 % Achieve targeted rating of 5.8 on Employee Commitment Index on the annual Climate Survey (Employee Commitment is average of the scores for the questions "overall, how satisfied are you with your job at BryanLGH?" and "I am proud to work at BryanLGH."
Leader: SHARON HARMS Yearly Goal
Department: RADIOLOGY ADMINISTRATION 90 Day Goal Action Steps
Division: CARDIAC, VASCULAR, DIAGNOSTIC SERVICES Manage Up
Year Ending: 2009 Results
Third Quarter Results
Third Quarter Goal Share results with staff and develop action plan
Third Quarter Action Steps Discuss employee survey results at staff meetings. Work with Radiology Management Huddle to develop action plan to address survey results. 1
1
Employee survey results were discussed at Feb.staff meetings and brought to the management huddle. Action Plan completed.
People 0% Increase participation in the employee survey to a target of 65% as measured by (N) on the employee survey.
Third Quarter Goal Meet 65% department participation in employee survey.
Third Quarter Action Steps Continue to remind staff to complete the survey while rounding in the department. E-mail staff asking them to complete the survey. Ask staff in staff meetings to complete the survey. 1
Third Quarter Results Overall Dept. 67.5% participation rate. Reminded staff while rounding and sent e-mails. Agenda item for staff mtgs.
Quality 0% To maintain patient safety by keeping monthly crash cart and broselow cart safety log compliance at an average of greater than 90% for 2008-2009 as measured by averaging all monthly reports.
Third Quarter Goal Maintain > or equal to 90% compliance
Third Quarter Action Steps Monitor results of broselow and crash cart safety logs 2
Third Quarter Results 100% at Plaza
90 Day Plan
Name: DENISE LOGAN Pillar
Quality 15 % To increase office visits to the amount of 12 as measured by visits for a time period FY09.
Leader: SHARON HARMS Yearly Goal
Department: RADIOLOGY ADMINISTRATION 90 Day Goal Action Steps
Division: CARDIAC, VASCULAR, DIAGNOSTIC SERVICES Manage Up
Year Ending: 2009 Results
Third Quarter Results
Third Quarter Goal Increase physician office visits.
Third Quarter Action Steps Visit at Least 3 physician offices to discuss Radiology services, office needs, and any concerns they have with our services 1
12-4-08 Practice Manager's Meeting 12-18-08 Doctors of Children 2/3 Arthritis Center 2/3 Dr. Glenn 2/11 Family Med. Lincoln Third Quarter Results
Service 10 % Achieve 71.8% of patients rating the Medical Center as a 9 or 10 on the 'best possible hospital' question as reported in HCAHPS all in-patient summary.
Third Quarter Goal Increase patient satisfaction
Third Quarter Action Steps Implement outpatient rounding in Radiology Department. Include patient satisfaction goals as an agenda item of each staff meeting. 2
Outpatiet rounding and physicain rounding are ongoing. 'Patient satisfaction goals are included on the agenda for staff meetings. Third Quarter Results
Finance 15 % Achieve equal to or greater than an operating margin of 4.62% YTD for the Medical Center
Third Quarter Goal Decrease operating expenses to 3% below budget.
Third Quarter Action Steps Hold department operating expenses below budget. Evaluate need to rehire for vacant positions vs. reducing labor costs through attrition. 2
Avg. operating expenses held to an average of 10.4% below budget. No employee turnover this quarter.
90 Day Plan
Name: DENISE LOGAN Pillar
Finance 15 % Decrease operating expenses by 3% as measured by responsibility reports for the time period Sept. 2008-May 2009.
Leader: SHARON HARMS Yearly Goal
Department: RADIOLOGY ADMINISTRATION 90 Day Goal Action Steps
Division: CARDIAC, VASCULAR, DIAGNOSTIC SERVICES Manage Up
Year Ending: 2009 Results
Third Quarter Results
Third Quarter Goal Decrease operating expenses to 3% below budget.
Third Quarter Action Steps Use low volume for staff when exam volumes are decreased. 1
Average operating expenses held to 10.4% below budget. Having difficulty low voluming at Pine Lake and keeping physician satisfaction.
Growth 25 % Maintain or increase procedure volumes as measured by procedure statistics for the time period FY 09 compared to FY 08.
Third Quarter Goal Maintain procedure volumes as compared to second quarter results.
Third Quarter Action Steps Visit at Least 3 physician offices to discuss Radiology services, office needs, and any concerns they have with our services. Remind staff at staff meetings of the need to accommodate all physician offices and never say "no" to add-on patients. 1
Third Quarter Results 12-4-08 Practice Manager's Meeting 12-18-08 Doctors of Children 2/3 Arthritis Center 2/3 Dr. Glenn 2/11 Family Med. Lincoln Procedure volumes show 1.7% increase compared to FY 2008.