90 Day Plan
Name: Leader: Department: Division: Year Ending:
DENISE LOGAN SHARON HARMS RADIOLOGY CARDIAC, VASCULAR, 2009
ADMINISTRATION DIAGNOSTIC SERVICES
Pillar Yearly Goal 90 Day Goal Action Steps Manage Up Results
People Third Quarter Goal Third Quarter Action Steps Third Quarter Results
20 % Achieve targeted rating of Share results with Discuss employee survey results 1 Employee survey
5.8 on Employee staff and develop action at staff meetings. results were discussed at
Commitment Index on the plan Feb.staff
annual Climate Survey Work with Radiology Management meetings and brought
(Employee Commitment is Huddle to develop action plan to 1 to the management
average of the scores for address survey results. huddle.
the questions "overall,
how satisfied are you with Action Plan completed.
your job at BryanLGH?"
and "I am proud to work at
BryanLGH."
People Third Quarter Goal Third Quarter Action Steps Third Quarter Results
0% Increase participation in Meet 65% department Continue to remind staff to 1 Overall Dept. 67.5%
the employee survey to a participation in complete the survey while rounding in participation rate.
target of 65% as employee survey. the department. E-mail staff asking
measured by (N) on the them to complete the survey. Ask staff Reminded staff while
employee survey. in staff meetings to complete the survey. rounding and sent e-mails.
Agenda item for staff mtgs.
Quality Third Quarter Goal Third Quarter Action Steps Third Quarter Results
0% To maintain patient safety Maintain > or equal to Monitor results of broselow and 2 100% at Plaza
by keeping monthly crash 90% compliance crash cart safety logs
cart and broselow cart
safety log compliance at
an average of greater
than 90% for 2008-2009
as measured by
averaging all monthly
reports.
90 Day Plan
Name: Leader: Department: Division: Year Ending:
DENISE LOGAN SHARON HARMS RADIOLOGY CARDIAC, VASCULAR, 2009
ADMINISTRATION DIAGNOSTIC SERVICES
Pillar Yearly Goal 90 Day Goal Action Steps Manage Up Results
Quality Third Quarter Goal Third Quarter Action Steps Third Quarter Results
15 % To increase office visits to Increase physician office Visit at Least 3 physician offices 1 12-4-08 Practice
the amount of 12 as visits. to discuss Radiology services, Manager's Meeting
measured by visits for a office needs, and any concerns they 12-18-08 Doctors of
time period FY09. have with our services Children
2/3 Arthritis Center
2/3 Dr. Glenn
2/11 Family Med.
Lincoln
Service Third Quarter Goal Third Quarter Action Steps Third Quarter Results
10 % Achieve 71.8% of patients Increase patient Implement outpatient rounding in 2 Outpatiet rounding and
rating the Medical Center satisfaction Radiology Department. physicain rounding are
as a 9 or 10 on the 'best ongoing.
possible hospital' question Include patient satisfaction goals
as reported in HCAHPS as an agenda item of each staff 'Patient satisfaction
all in-patient summary. meeting. goals are included on the
agenda for staff
meetings.
Finance Third Quarter Goal Third Quarter Action Steps Third Quarter Results
15 % Achieve equal to or Decrease operating Hold department operating 2 Avg. operating expenses
greater than an operating expenses to 3% expenses below budget. held to an average of
margin of 4.62% YTD for below budget. Evaluate need to rehire for 10.4% below budget.
the Medical Center vacant positions vs. reducing labor
costs through attrition. No employee turnover
this quarter.
90 Day Plan
Name: Leader: Department: Division: Year Ending:
DENISE LOGAN SHARON HARMS RADIOLOGY CARDIAC, VASCULAR, 2009
ADMINISTRATION DIAGNOSTIC SERVICES
Pillar Yearly Goal 90 Day Goal Action Steps Manage Up Results
Finance Third Quarter Goal Third Quarter Action Steps Third Quarter Results
15 % Decrease operating Decrease operating Use low volume for staff when 1 Average operating
expenses by 3% as expenses to 3% exam volumes are decreased. expenses held to 10.4%
measured by below budget. below budget.
responsibility reports for
the time period Sept. Having difficulty low
2008-May 2009. voluming at Pine Lake
and keeping physician
satisfaction.
Growth Third Quarter Goal Third Quarter Action Steps Third Quarter Results
25 % Maintain or increase Maintain procedure Visit at Least 3 physician offices 1 12-4-08 Practice
procedure volumes as volumes as to discuss Radiology services, Manager's Meeting
measured by procedure compared to office needs, and any concerns they 12-18-08 Doctors of
statistics for the time second quarter have with our services. Children
period FY 09 compared to results. 2/3 Arthritis Center
FY 08. Remind staff at staff meetings of 2/3 Dr. Glenn
the need to accommodate all 2/11 Family Med.
physician offices and never say "no" to Lincoln
add-on patients.
Procedure volumes show
1.7% increase compared
to FY 2008.