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February 2007 METARWORK® SUITE OF OPERATIONS SUPPORT SYSTEM (OSS) AND NETWORK MANAGEMENT SYSTEM (NMS) Dascom Metarnet System Ltd., Suite 1811-12, Nan Fung Centre, 298 Castle Peak Rd. Tsuen Wan, Hong Kong Tel: (852) 2498 1507 Fax: (852) 2405 1507 Email: firstname.lastname@example.org Introduction MetarWork® OSS and MetarWork® NMS constitute University of Post and Telecommunications (BUPT), a low-cost, high-efficiency, fully-loaded network and the Ministry of Information Industry (MII). management solution for most types of network, including transmission (SONET/SDH/ Metarnet’s solutions are used by almost half of all PDH/DWDM), data (ATM/IP/DSL), switching broadband and mobile networks in China, and we (SS7/IN/Frame Relay), and mobile maintain satisfied customers such as China Mobile, (GSM/CDMA/3G). China Unicom, and China Netcom. Outside China, our products have been deployed in Hong Kong, With its R&D center in Beijing, and dozens of Taiwan, Malaysia, and Pakistan, with additional branch offices all over China and Asia Pacific, countries in the Asia-Pacific region coming on board Metarnet Technologies Co. Ltd. has a staff of over in the near future. 360, the majority of whom have expertise in telecom network management. Several of the Combining its academic prowess, technical know- staff members are actively involved in standards how, and the broad experience gained from years of drafting committees such as ITU-T and 3GPP. developing solutions for the vast networks in China Metarnet also enjoys solid R&D support from and abroad, Metarnet can ensure that its products prestigious academic institutions such as Beijing are of world-class quality. Features and Functionalities of OSS OSS Products Operations Support System (OSS) Complementing the essential network management Customer Service Electrical Operations & functionalities, the OSS product line provides a set of Assurance System Maintenance System solutions to help users perform daily operations, Network Operation Inventory & Spare Parts maintenance and analysis more efficiently. Analysis System Management System Designed based on the TMF NGOSS series standards, Call Data Record Network Alarm Integrated as well as the demands of major telcos, these tools are Analysis System Management System valuable to various personnel such as maintenance Line Patrol Support Network Operation Reports engineers, line operators, marketing personnel, system System Management System analysts, and managers. Customer Services Assurance (CSA) CSA System In today’s highly competitive telecom market, customers need to be given special, efficient attention. Troubleshooting, network diagnostics, service Backbone monitoring and service deployment must be performed quickly and accurately. To achieve these goals, end- Access Access to-end monitoring and servicing are essential. Network Network MetarOSS® CSA combines various functions such as Customer Customer customer topology view, alarm monitoring, leased line Premises HW Probes Premises monitoring, VPN management and SLA management. This product will help shorten response time, improve overall service level, and strengthen customer satisfaction. MetarOSS EOMS (Electronic Stats Operations Maintenance System) collection Statistics & Upper Management Duty External systems Analysis With the increasing complexity of networks assignment and fierce competition in the telecom Coordina- Duty msg I/F market, maximizing efficiency has become a tion Management personnel crucial factor to success. To the telecom Work order operator, maximizing efficiency entails the $ Maintenance management $ daunting task of coordinating the workflow $ data Duty msg between all departments and personnel in Workforce Maintenance various functions, including circuit personnel on duty Management assignment, work-order assignment, Resource troubleshooting, optimizing resource Resource data Management utilization, and customer service assurance, Maintenance Personnel EOS among others. SMS Email, MetarOSS EOMS is a platform that provides SMS "Centralized Maintenance" for the operator. This platform acts as a database for everyday operations, as well as a messaging agent to help coordinate workflow. It can be used on Performance Engineer partners various types of network, such as transport, data, switch, and mobile. Its basic operation scheme is depicted by the diagram on the left. MetarWork NMS & OSS Page 3 Features and Functionalities of NMS INMS LAYER Scope INMS In a large network, there can be several layers of NMS. Metarnet can provide solutions for all those SNMS LAYER layers: SNMS METARNET Integrated Network Management System (INMS) This is the management system at the top level. EMS LAYER IEMS EMS Sub-Network Management System (SNMS) EMS This manages a sub-net, so it usually has an INMS above it, therefore a northbound interface (NBIF) needs to be implemented. SONET/ CDMA/ IP/ATM Soft Integrated Element Management System (IEMS) SDH GSM/3G Switch Managing the NE’s directly or through vendor’s EMS, this also requires a northbound interface. NE LAYER Functions Metarnet NMS supports all the standard network management functions: - Topology management - Alarm/Fault Management - Performance Management - Inventory Management - Configuration Management - System/Security Management - Call Data Recording - Traffic Data Analysis, etc Topology Management Integrated with cutting-edge Geographical Information Systems (GIS), exact locations of network equipment can be pinpointed. High resolution maps allow users multiple zooming to display geographical details accurately (up to 1:50,000). The GIS can also be combined with other modules, such as alarm management, so that equipment with alarms can be shown blinking on the map. Alarm/Fault Management This module supports all major alarm/fault functionalities, such as real-time alarm reporting, alarm filtering, alarm masking, and severity assignment, among others. Reporting of alarms can be customized into various forms such as pie charts, bar charts, graphs and tables. A sophisticated Root Cause Analysis (RCA) system uses artificial intelligence to filter out a large number of alarms and narrow down to a few root causes, thus saving the operator substantial trouble-shooting time. Performance Management Performance monitoring data can be collected in intervals as short as 15 minutes. Just like for alarms, PM counts reporting can be customized into various graphical representations. PM thresholds can be set for each individual PM attribute, so that when the PM count exceeds the threshold, an alarm is raised. User can also define their own PM attributes based on existing attributes. Configuration Management This module provides comprehensive information on network configuration such as network organization architecture, resource management, traffic distribution analysis, equipment room layout, and equipment panel view. Highly detailed and photo-realistic user interface gives operators excellent look-and-feel, thus allowing easy, intuitive provisioning of equipment and circuits. MetarWork NMS & OSS Page 5 System Architecture Software Architecture GUI External The NMS is designed in a highly modular Client Client C/S B/S System structure, which ensures scalability and Customized interface extensibility. Industry-standard 3rd party Application Fault Major management Account Mgt. e- Operation Security management relational database software (e.g. Oracle, WEB Modules Sybase*) guarantees data integrity. Integration Interface Server Performance Inventory Service System management management management management Topology Config. Report Others management management management …… The Mediation Layer (MD Pool) is comprised of a complete set of interface adaptors for Distributed Processing Platform Database all standard protocols and a large number of NE’s from various vendors. A MD POOL DB SNMP CORBA Q3 RS232 TCP/IP customized interface, to be connected to an Siemens Ericsson … Alcatel Huawei Lucent NEC Fujitsu … external system, also supports all major protocols. Hardware Architecture The NMS can run on various hardware platforms, including SUN, HP, IBM, SGI, and Linux* for smaller systems. In a typical configuration, most hardware are located at a Main NMS Centre, interconnected through a high-speed Ethernet LAN. Network management data are stored in a disk array, with long-term back-up storage provided by a tape library. PC’s are used as client terminals, and a router connects the Main Centre to the operator’s Digital Circuit Network (DCN) to communicate with remote sites. A high level of redundancy is achieved with extra servers on hot standby, along with High Availability (HA) software. For extra precaution, a backup site Remote Remote Backup can be implemented. The backup site serves as a Site Site Site “disaster recovery” measure in case the entire Main Centre is debilitated. * All brand names and trademarks are the property of their respective owners. New Products 3G NMS Linux-based NMS With the imminent deployment of 3G services in While our Unix-based NMS offers a powerful, many countries in the region, a comprehensive comprehensive solution for large, heterogeneous network management solution for 3G networks is in networks, there is always a demand for smaller strong demand. scaled, simpler network managements systems. MetarNet’s 3G NMS is designed based on the Developed on Linux Redhat AS4*, our Linux-based specific requirements of 3G network management, NMS can monitor and manage small to medium sized features in 3G services, and the implementation Access and SDH networks (< 1000 nodes), with a plans of 3G networks. The complete features set of comprehensive set of features similar to those in our our new 3G NMS, combined with our field-proven Unix-based NMS. This offers our customers a platform, will guarantee smooth operations in any versatile, more economical alternative. 3G network. References Regional Presence The map on the right illustrates our strong presence in China. The areas highlighted yellow denote the provincial fixed-line networks that employ MetarNet’s NMS solutions. With its explosive growth in demand for bandwidth, China’s telecom networks are often large-scale (composed of several thousand NE’s), and involve multiple (10+) vendors. The widespread use of MetarNet’s products in China, and elsewhere in Asia, is a strong testament to our ability to handle complex, heterogeneous networks. Contact Hong Kong Head Office Malaysia Branch Office Dascom MetarNet System Limited MayDascom Technology Malaysia Sdn. Bhd. Suite 1811-12, Nan Fung Centre, C-12-5, Wisma Goshen, Plaza Pantai, 298 Castle Peak Road, Tsuen Wan, N.T., Hong Kong No. 5 Jalan 4/83A, 59200 Kuala Lumpur, Malaysia Tel: (852) 2498 1507 Fax: (852) 2405 1507 Tel: (60) 3 2283 5517 Fax: (60) 3 2283 4044 * All brand names and trademarks are the property of their respective owners.
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