CITIZENS ADVICE by wanghonghx


									                                 ROLE PROFILE

Job title:           Assistant Social Policy Officer – Welfare Policy Team
Date:                February 2011

Band:                 Administrator/Organiser

Proficient salary:    Up to £21,085 + £3, 520 London allowance

Location:             London

Reporting to:         Head of Welfare Policy

Role purpose:         To support the Welfare Policy team with research, analysis of
                      evidence, policy development and influencing policy makers.

      Key                                                                             % of
                                        Key elements/Tasks
 accountabilities                                                                     Time

1. National Policy    Contribute to the development and implementation of              45
Work                  policy work plans.
                      Design and administer surveys and analyse the results.
                      Undertake research into and producing analysis of CAB
                      Collect and collate data from external sources, such as
                      government statistics.
                      Undertake literature and internet searches and locating
                      relevant external research.
                      Administer policy projects – including organising
                      meetings, liaising with Citizens Advice Bureaux and
                      external organisations.
                      Represent Citizens Advice externally at conferences
                      seminars and meetings with officials and other
                      organisations, as delegated.
                      Provide verbal and written briefings and presentations on
                      Citizens Advice social policy work to a range of

                      Facilitate access to CAB evidence to policymakers.

2. Production of      Take responsibility for own policy projects, as delegated        35
reports, briefings    by the Head of Welfare Policy and other team members,
and responses to      including analysing evidence and other information,
consultation          developing policy, and devising and implementing
papers                influencing strategies, as appropriate.
                      Draft responses to consultation papers and briefings on
                      CAB evidence as, delegated by the Head of Welfare
                      Policy and other members of the team.
                      Write correspondence, as delegated by the Head of
                     Consumer Policy and other members of the team, as
                     Research and write evidence reports/briefings, as
                     delegated by the Head of Welfare Policy and other
                     members of the team, as appropriate.

3. Development of    Contribute to the Social Policy Bulletin and Evidence          10
Social Policy work   journal.
within the CAB       Draft contributions for the CABlink website.
                     Deal with enquiries from Citizens Advice Bureaux about
                     specific policy issues, as required.
                     Contribute to the overall planning and organisation of the
                     Citizens Advice Annual Conference and other policy
                     related events during the year.
                     Assist with the organisation of social policy related events
                     at the Annual Conference and throughout the year.
                     Attend meetings of social policy groups as delegated.

4. Equal             Ensure equal opportunities policy issues are incorporated      5
opportunities        in social policy work where relevant.
                     Keep informed about and maintain liaison with special
                     interest groups within the CAB service.

5. Other             Support the work of the Welfare Policy team by                 5
                     organising meetings and taking minutes.
                     Deputise for senior staff, as required from time to time.
                     Undertake any other duties as may be reasonably
                     required within the scope of the role.
                              PERSON SPECIFICATION



1.    An interest in and understanding of current social and public policy issues and
      governmental policy making processes.

2.    A willingness to work in all of the following policy areas: health, housing,
      benefits and tax credits, employment, immigration and education.

3.    The ability to undertake qualitative and quantitative research and policy
      analysis and analyse, interpret and present statistical evidence.

4.    The ability to write research and evidence based policy documents in a focused
      clear and concise manner.

5.    Ability to communicate clearly, concisely and persuasively both orally and in
      writing to a variety of audiences.

6.    The ability to work effectively as part of a team.

7.    The ability to work on own initiative and to organise, plan and prioritise own
      workload to meet deadlines.

8.    Ability to use IT packages, including word processing and spreadsheets, and
      the ability to use email and to maintain an electronic diary.

9.    Understanding of and commitment to equality and the positive value of

10.   Ability to commit to and work within the aims, principles and policies of the
      Citizens Advice service.

11.   Willingness and ability to undertake some travel throughout the UK and to work
      occasional unsocial hours, sometimes involving overnight stays.

12.   Willingness to undertake media work.


13.   Knowledge of the processes involved in influencing social policy.
                             TERMS AND CONDITIONS

1.     PROFICIENT SALARY:          Up to £21,085 + £3, 520 London allowance

Appointment may be at an initial salary level (90 or 95% of the proficient salary) or at
the proficient salary, depending upon skills and abilities as assessed during the
recruitment process.

If you are a designated essential car user, you will receive an Essential Car User
Allowance payment in addition to your salary.


Annual leave is 26 days pro rata per annum from 1st January to 31st December,
plus 4 fixed days (normally over Christmas and New Year). Additionally, there is
Long Service Leave of 1-5 days after 3-7 years service.


Citizens Advice provides a Group Stakeholder scheme. Further details of this
scheme will be provided to the successful applicant at offer and contract stage.


Citizens Advice has a co-ordinated staff training and development strategy. This will
mean that training for your current job, and future career developments relevant to
Citizens Advice will be provided and you will be encouraged to take an active role.


Interest-free loans are available to purchase season tickets for travel, and for career
development purposes. If you are a designated essential car user, interest-free car
loans are also available.


Citizens Advice offers childcare vouchers and operates a Cycle to Work scheme
which provide a tax-efficient method for employees to pay for childcare or purchase
a bicycle for commuting to work.


Individuals appointed to permanent posts (i.e. excluding fixed term contracts) in
Citizens Advice are eligible for reimbursement of up to £500 to cover costs
associated with relocation and removal. Please ask for a copy of the full policy to
check your eligibility.

Some Citizens Advice positions may require the successful candidate to undergo a
CRB check. Further details can be obtained by contacting Human Resources on
0207 833 7021.


Citizens Advice recognises the positive value of diversity, promotes equality and
challenges unfair discrimination. We recognise people with different backgrounds,
skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to
encourage and harness these differences to make our services more relevant and
approachable. Citizens Advice will not discriminate or tolerate discriminatory
behaviour on the grounds of race, colour, sex, transgender, disability, nationality,
national or ethnic origin, religion or belief, marital/partnership or family status, sexual
orientation, age, social class, educational background, employment status, working
pattern, trade union membership or any other irrelevant factor in any aspect of

Our values include a commitment to equality and fairness, and to valuing each other.
All our employees are expected to have read and understood our Equality and
Diversity Policy and to ensure they behave in accordance with its principles.
Breaches of the policy may lead to disciplinary action.


Citizens Advice is committed to providing a culture in which all staff value each other
and are able to work together to their full potential in an inclusive environment free
from harassment, bullying and other unacceptable forms of behaviour.
Unacceptable behaviour in the workplace will be actively dealt with, all complaints
will be taken seriously, confidentiality will be respected and victimisation of those that
raise complaints will not be tolerated.

Our values include commitments to work together and value each other - all our
employees are expected to have read and understood our Dignity at Work Policy
and to ensure they behave in accordance with its principles. All staff are responsible
for helping to create and maintain a positive and inclusive working environment free
from bullying and harassment. All managers have a particular responsibility for
ensuring a supportive and inclusive working environment in which dignity at work is
actively promoted.


New appointments are subject to a six months probationary period. Performance is
reviewed after three months and again after six months. At the end of the
probationary period the outcome of the assessment may be confirmation of post;
notice of dismissal; or at Citizens Advice’s discretion, an extension of the
probationary period by a further three months.

An important part of the principle of impartiality is that Citizens Advice staff are seen
to be upholding the principle of party political impartiality. To avoid possible
misunderstanding or possible conflicts of interest guidelines have been established
on staff taking part in party political activities. More information on this and a copy of
the guidelines is available from the HR Division, telephone 0207 833 7021. If you
currently hold, or are intending to stand for local or national party political office, we
will expect you to tell us about this if shortlisted for interview.


This post is based at our London Office – N1.




Our roles are open to discussion about flexible working, which may include
arrangements such as part-time working, formalised flexitime, fixed (non-standard)
working hours, working from home and job-sharing.

16.  HOURS OF WORK                                                      36.25 hours per

Normal full time working hours are 9 - 5.15, Monday to Friday, although these hours
may vary from week to week to meet the needs of the job. Staff may be able to
agree a different working pattern with their manager.

Citizens Advice is an operating name of The National Association of the
Citizens Advice Bureaux.

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