ROLE PROFILE Job title: Assistant Social Policy Officer – Welfare Policy Team Date: February 2011 Band: Administrator/Organiser Proficient salary: Up to £21,085 + £3, 520 London allowance Location: London Reporting to: Head of Welfare Policy Role purpose: To support the Welfare Policy team with research, analysis of evidence, policy development and influencing policy makers. Key % of Key elements/Tasks accountabilities Time 1. National Policy Contribute to the development and implementation of 45 Work policy work plans. Design and administer surveys and analyse the results. Undertake research into and producing analysis of CAB evidence. Collect and collate data from external sources, such as government statistics. Undertake literature and internet searches and locating relevant external research. Administer policy projects – including organising meetings, liaising with Citizens Advice Bureaux and external organisations. Represent Citizens Advice externally at conferences seminars and meetings with officials and other organisations, as delegated. Provide verbal and written briefings and presentations on Citizens Advice social policy work to a range of audiences. Facilitate access to CAB evidence to policymakers. 2. Production of Take responsibility for own policy projects, as delegated 35 reports, briefings by the Head of Welfare Policy and other team members, and responses to including analysing evidence and other information, consultation developing policy, and devising and implementing papers influencing strategies, as appropriate. Draft responses to consultation papers and briefings on CAB evidence as, delegated by the Head of Welfare Policy and other members of the team. Write correspondence, as delegated by the Head of Consumer Policy and other members of the team, as appropriate. Research and write evidence reports/briefings, as delegated by the Head of Welfare Policy and other members of the team, as appropriate. 3. Development of Contribute to the Social Policy Bulletin and Evidence 10 Social Policy work journal. within the CAB Draft contributions for the CABlink website. service Deal with enquiries from Citizens Advice Bureaux about specific policy issues, as required. Contribute to the overall planning and organisation of the Citizens Advice Annual Conference and other policy related events during the year. Assist with the organisation of social policy related events at the Annual Conference and throughout the year. Attend meetings of social policy groups as delegated. 4. Equal Ensure equal opportunities policy issues are incorporated 5 opportunities in social policy work where relevant. Keep informed about and maintain liaison with special interest groups within the CAB service. 5. Other Support the work of the Welfare Policy team by 5 organising meetings and taking minutes. Deputise for senior staff, as required from time to time. Undertake any other duties as may be reasonably required within the scope of the role. PERSON SPECIFICATION ASSISTANT SOCIAL POLICY OFFICER – WELFARE POLICY TEAM ESSENTIAL 1. An interest in and understanding of current social and public policy issues and governmental policy making processes. 2. A willingness to work in all of the following policy areas: health, housing, benefits and tax credits, employment, immigration and education. 3. The ability to undertake qualitative and quantitative research and policy analysis and analyse, interpret and present statistical evidence. 4. The ability to write research and evidence based policy documents in a focused clear and concise manner. 5. Ability to communicate clearly, concisely and persuasively both orally and in writing to a variety of audiences. 6. The ability to work effectively as part of a team. 7. The ability to work on own initiative and to organise, plan and prioritise own workload to meet deadlines. 8. Ability to use IT packages, including word processing and spreadsheets, and the ability to use email and to maintain an electronic diary. 9. Understanding of and commitment to equality and the positive value of diversity. 10. Ability to commit to and work within the aims, principles and policies of the Citizens Advice service. 11. Willingness and ability to undertake some travel throughout the UK and to work occasional unsocial hours, sometimes involving overnight stays. 12. Willingness to undertake media work. DESIRABLE 13. Knowledge of the processes involved in influencing social policy. TERMS AND CONDITIONS 1. PROFICIENT SALARY: Up to £21,085 + £3, 520 London allowance Appointment may be at an initial salary level (90 or 95% of the proficient salary) or at the proficient salary, depending upon skills and abilities as assessed during the recruitment process. If you are a designated essential car user, you will receive an Essential Car User Allowance payment in addition to your salary. 2. ANNUAL/TOTAL LEAVE Annual leave is 26 days pro rata per annum from 1st January to 31st December, plus 4 fixed days (normally over Christmas and New Year). Additionally, there is Long Service Leave of 1-5 days after 3-7 years service. 3. PENSION SCHEME Citizens Advice provides a Group Stakeholder scheme. Further details of this scheme will be provided to the successful applicant at offer and contract stage. 4. LEARNING AND DEVELOPMENT Citizens Advice has a co-ordinated staff training and development strategy. This will mean that training for your current job, and future career developments relevant to Citizens Advice will be provided and you will be encouraged to take an active role. 5. INTEREST FREE LOANS Interest-free loans are available to purchase season tickets for travel, and for career development purposes. If you are a designated essential car user, interest-free car loans are also available. 6. SALARY SACRIFICE SCHEMES Citizens Advice offers childcare vouchers and operates a Cycle to Work scheme which provide a tax-efficient method for employees to pay for childcare or purchase a bicycle for commuting to work. 7. REMOVAL AND RELOCATION EXPENSES Individuals appointed to permanent posts (i.e. excluding fixed term contracts) in Citizens Advice are eligible for reimbursement of up to £500 to cover costs associated with relocation and removal. Please ask for a copy of the full policy to check your eligibility. 8. CRIMINAL RECORDS BUREAU (CRB) CHECKS Some Citizens Advice positions may require the successful candidate to undergo a CRB check. Further details can be obtained by contacting Human Resources on 0207 833 7021. 9. EQUALITY AND DIVERSITY Citizens Advice recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and approachable. Citizens Advice will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, transgender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, trade union membership or any other irrelevant factor in any aspect of employment. Our values include a commitment to equality and fairness, and to valuing each other. All our employees are expected to have read and understood our Equality and Diversity Policy and to ensure they behave in accordance with its principles. Breaches of the policy may lead to disciplinary action. 10. DIGNITY AT WORK Citizens Advice is committed to providing a culture in which all staff value each other and are able to work together to their full potential in an inclusive environment free from harassment, bullying and other unacceptable forms of behaviour. Unacceptable behaviour in the workplace will be actively dealt with, all complaints will be taken seriously, confidentiality will be respected and victimisation of those that raise complaints will not be tolerated. Our values include commitments to work together and value each other - all our employees are expected to have read and understood our Dignity at Work Policy and to ensure they behave in accordance with its principles. All staff are responsible for helping to create and maintain a positive and inclusive working environment free from bullying and harassment. All managers have a particular responsibility for ensuring a supportive and inclusive working environment in which dignity at work is actively promoted. 11. PROBATIONARY POLICY New appointments are subject to a six months probationary period. Performance is reviewed after three months and again after six months. At the end of the probationary period the outcome of the assessment may be confirmation of post; notice of dismissal; or at Citizens Advice’s discretion, an extension of the probationary period by a further three months. 12. POLITICAL IMPARTIALITY An important part of the principle of impartiality is that Citizens Advice staff are seen to be upholding the principle of party political impartiality. To avoid possible misunderstanding or possible conflicts of interest guidelines have been established on staff taking part in party political activities. More information on this and a copy of the guidelines is available from the HR Division, telephone 0207 833 7021. If you currently hold, or are intending to stand for local or national party political office, we will expect you to tell us about this if shortlisted for interview. 13. LOCATION This post is based at our London Office – N1. 14. EMPLOYMENT STATUS Permanent 15. FLEXIBILITY Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing. 16. HOURS OF WORK 36.25 hours per week Normal full time working hours are 9 - 5.15, Monday to Friday, although these hours may vary from week to week to meet the needs of the job. Staff may be able to agree a different working pattern with their manager. Citizens Advice is an operating name of The National Association of the Citizens Advice Bureaux.
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