Eric Michael Peart

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					Eric Michael Peart
364 High Street
Orange, N.J. 07050
Home (973) 678 - 6052
eric_peart@hotmail.com

                                                            Profile
 Multi-talented Microsoft Certified Professional with several years of progressively responsible IT experience. Expertises
 include multi-platform environment support and administration. Design, setup and support token-ring, Ethernet, fiber-optic,
 dial-up and wireless networks. Resolve hardware and software issues on servers, desktops and laptops of all kinds.

  Network Operating Systems                Servers             Software                 Protocols                   Services
    Windows NT/2000/XP/Vista/7             Anti-Virus          MS Office Pro           NetBEUI/NetBIOS           DNS/AD
    Windows NT/2000/2003 Servers           E-Mail              Web Expressions         IPX/SPX                   DHCP
    Windows 3.11/95/98/ME                  Proxy/ISA           Outlook/Notes           TCP/IP                    WINS
    Novell Netware                         SMS                 Ghost                   SMTP/POP                  VPN
    Linux/Unix                             WebSphere           Dos                     SNMP                      RAS

                                                        Work History
 Seton Hall University - South Orange, NJ
 Field Support / Mobile Support: August 2008 - November 2008 / June 2009 - February 2010 (Consultant)
 Provide expert support to the University user community. The types of support provided includes repairs and replacement of
 faulty equipment, upgrading computers, install and support of University standard software on desktop and laptop
 computers; as well as provided support for network connectivity and printing on campus.

 Provide professional customer support to all members of the University user community by addressing concerns for data
 integrity as well as providing a timely resolution to all hardware, software and network issues assigned. Provide diagnostics
 and warranty repairs to all Lenovo laptops according to processes established by management and manufacturer
 requirements. Designed and supported the ghost server network segment and managed all images.

 Opici Wine Group - Glen Rock, NJ
 Network Manager: October 2007 - April 2008 (Consultant)
 Preformed server builds, support and disaster recovery. Provided client server email administration and support for Outlook
 2000/2003 and the MDaemon Email Server as well as setting up and supporting all workstations and printer.
      Responsible for all Symantec Anti-Virus Servers and clients.
      Preformed NAS install and administration for the ARCserve backup
      Responsible for all data and application server patches, upgrades and account modifications.

 Fairleigh Dickinson University - Teaneck, NJ
 Field Support: February 2007 - October 2007 (Consultant)
 Provided expert support to the University user community. The types of support provided includes repairs and replacement
 of faulty equipment, upgrading computers, installing and supporting of University standard software on desktop and laptop
 computers; as well as providing support for network connectivity and printing on campus.

 Bed Bath & Beyond - Union, NJ
 Lead Network Support: August 2006 - February 2007 (Consultant)
 Configured Cisco routers for the stores nationwide, shipping them to the correct locations before there scheduled upgrade
 appointments. After confirming that the stores are ready for their upgrade they are then contacted again for the scheduled
 uninstall/install of their router.
      Monitored, tested and corrected LAN, loopback, dial backup and console lines prior to the scheduled upgrade.

 Diversified Business Computers - Fairfield, NJ
 Network Systems Specialist: August 2005 - June 2006 (Full-time)
 Performed network integration, management and support, satisfying service request for a number of reputable companies
 IT departments as well as firms that we completely manage VIA remote connection or onsite support.
      Design, manage and support unique network infrastructures.
      Provide client/server support for Domino and Exchange.
      Veritas Back-up, Disaster Recovery and IT Risk Management implementation and monitoring.

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Novartis - Parsippany, NJ
Application Integration Specialist: December 2004 - August 2005 (Consultant)
Performed a system migration on locked down Windows XP workstations, documenting every step taken to create an
installation and troubleshooting guide for the Novartis IT staff.
     Acting liaison to their hardware and software vendors.

RETS Technical Institute - Nutley, NJ
Network+ / MCSE 2000 Instructor: December 2003 - June 2005 (Part-time)

Verizon Wireless - Bedminster, NJ
Wireless Data Support Technician: May 2003 - December 2003 (Consultant)
Provided tier three technical support to customers, customer service, telemarketing, data sales teams, system and router
support (engineers, administrators and technician) as well as Verizon employees.
     Resolved wireless computer software and hardware communication problems for users, answered client’s inquiries
        via telephone concerning compatibility of computer hardware, software and wireless devices (RIM Blackberry,
        Palm, Pocket PC, phones and laptops).
     Supported frame relay connections, analog circuit switch data access, Wireless Sync, Wi-Fi, EVDO, CDPD,
        Airbridge/Cellscape, CDMA circuit switch data service and all Microsoft Operating Systems.

Sapphire Technologies - Austin, TX
Project Manager & Lead Technician: April 2003 - May 2003 (Consultant)
Installed and serviced Microsoft networks and migrated users from Windows NT to XP.
     Prepared daily status report providing a parts and labor requirement with a calendar overview of the project.
     Installed and configured local peripherals, software packages, routers and wireless networks.

Worldwide Educational Services - Jersey City, NJ
A+ / MCSE 2000 Instructor & Network Support Specialist: October 2000 - May 2003 (Part-time)

Bristol Myers Squibb - Skillman, NJ
IT / IC Analyst: May 2002 - September 2002 (Consultant)
Configured and rolled out Fujitsu Tablets operating on Windows 2000 to the Bristol-Myers sales representatives.
      Provided hardware/software phone support and training.
      Technical and administrative support for Netscape Messenger, MS Office 2000, various FDA compliance
         pharmaceutical applications and VPN in a Microsoft/Novell network environment.

Urbanus Technical Institute - Elizabeth, NJ
A+ / Network+ Instructor: February 2002 - May 2002 (Part-time)

AOL Time Warner - New York, NY
VIP Support Specialist: June 2000 - May 2001 (Full-time)
Created and managed network login/e-mail accounts, personal folders and login scripts. Supported video conferencing
equipment and provided senior desktop/network administrative and technical support for a Windows 2000/NT 4.0/9X and
Exchange 5.5 mixed mode, multiple master domain infrastructure for a client community of 10,000 global users.
     Technical liaison and trainer for high-level executives and entertainers.
     Migrated clients from Windows 9X/NT 4.0 to Windows 2000 implementing and supporting Active Directory.
     Point person for configuring Blackberries, Palm Pilots, phones, and pager devices to forward and/or synchronize
       data with MS Outlook.
     Installed SMS on the domain for the purpose of software installs, remote sessions and hardware/software inventory.
     Installed and supported wireless networks, cable, ISDN and DSL modem connections.
     Provided Citrix Meta Frame and VPN support and administration.
     Employed PC Anywhere32, Lap Link and VNC to resolve problems for remote sites.

AnyWare Computers - Metuchen, NJ
Network / Desktop Support Specialist: April 1998 - December 2001 (Consultant)

Philips-Van Heusen - Bridgewater, NJ
IT / IC Analyst: April 1997 - December 1999 (Full-time)
Provided desktop/server support for a wide range of software, hardware and network related problems.
      Supported HP, IBM and Compaq desktops, laptops, printers and servers.
      Internet Information Server implementation and support (Microsoft FrontPage and FTP file administration).
      Installed and supported MS Mail, Lotus Notes, Citrix and Attachmate.
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     Supported RAS/VPN and participated in the migration to VPN.
     Migrated clients from Windows 3.1 to Windows 98/NT 4.0, using Visio to document the network topology.

American Computer Technology - Metuchen, NJ
Technical Support Manager: July 1994 - April 1997 (Full-time)
Managed a support staff of technicians located on-site at Phillips-Van Heusen.
    Interviewed candidates for new positions.
    Client Relations/Project Management.
    Provided senior support in troubleshooting and resolving all hardware, software and network related issues.
    Implemented and successfully launched pilot program upgrading systems from Windows 3.1 to NT 4.0.
    Incorporated PC standards and security policies to enhance performance of the network.

USA Compu Express - Somerset, NJ
Computer Engineer: February 1994 - July 1994 (Full-time)
Assembled PC’s to client’s unique hardware and software specifications. Troubleshot hardware and software failure and or
compatibility problems on warranted units. Sustained level II technical phone support to field technicians on issues
pertaining to hardware and software problems that may occur after installing a third party hardware or software product.

TRW / Computerland, Fairfield, NJ
Bench Technician / Jr. Network Support: June 1991 - February 1994 (Full-time)
Diagnosed and refurbished various products down to component level such as motherboards, controller cards, hard drives,
cash registers and laser printers. Performed consultant work as a Junior Novell Administrator on weekends and after work
hours assisting in workstation and network peripheral configuration, install and upgrades.

                                                  Education & Training
E-Tek Computer Training - Secaucus, NJ
(MCP 2000 / 2003)
I preformed self studies to prepare for the Prometric testing to obtain my MCP 2000/2003.

WebLearning - Fairfield, NJ
(WebSphere Portal System Administrator)
I attended boot camp courses to become an IBM Certified WebSphere System Administrator.

Learning Tree International - New York, NY
(Business Implication of Information Technology)
I attended courses on Information Technology Business Management targeting budget management, progress reports,
staffing, service level agreements (SLA) and corporate agendas.

Xincon School of Technology - Edison, NJ
(A+ Technician / MCSE)
I attended full time classes made up of A+ and Microsoft’s MCSE training to prepare for the Prometric testing to receive my
MCP for Windows NT. I majored in PC repair, Windows NT 4.0/2000 enterprise support, administration, engineering,
security, performance optimization, monitoring, fault tolerance, tape backup and disaster recovery.

RETS Technical Institute - Nutley, NJ
(Computer Electronic Technology)
I attended full time lab and theory courses consisting of computer programming, Electronic Circuitry Design, Electrical
Engineering and Computer Electronic Technology.




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