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					  EXCEL-ING IN SAFETY & HEALTH
  Pozniak Safety Associates Inc. Canadian Newsletter
  Spring 2009
Pozniak Safety Associates
                                               L ETS JUST T HINK ABO UT                                IT,… .
Safety Management System Development
                                               This is a “Lets Just Think About It” Article based on the Fall 2008 article and a comment I
Safety Perception Surveys                      had received from one of our readers on it,... I thought I would roll the two into one this
                                               time.
Safety System & Program Audits
                                               Your Say: Last newsletter I asked for your thoughts, suggestions, article submissions and this is
Training & Educational Programming             one that we received. You have something to say, send it into our office for the next newsletter .
                                               We received this comment on Article Lets Think About it,... Training. -“It is so true that we of-
Workplace Hazard & Risk
                                               ten set people up – we train them on one thing or have a safe operating procedure for something
Assessment                                     and (we make it so that they cannot do it that way) the process doesn’t allow for it to be done
                                               this way.
Retained Health & Safety Consultant Ser-
vices
                                                Eldeen’s response / comments: Some Safety Professionals comments, or publications make me
Network of Global Professionals to access,….    think more (that) than others. I have to say I am influenced by Dan Peterson. Dan Peterson
                                                called “setting people up” traps in some of his publications. He states that there are two causes
                                                of injury or other losses 1. System Failure and 2. Human Error. System failure relates to issues
                                               within traditional safety management and usually has a large structural component (program
                                               elements, specific hazard and controls,...) He goes on to write (about) that human error results
      Management is doing                      from one or a combination of three factors: 1. Overload; 2. Decision to err; and 3. Traps that are
               things right;                   left for the worker in the workplace.
        leadership is doing
                                               Definition of Traps: A worker can err because his or her work situation is incompatible with
           the right things.
                                               their physique or prior work experience. A second trap can be the design of the workplace — it is
      Peter F. Drucker                         conducive to human error. A third trap is the culture of the organization — what behaviors it en-
                                               courages or discourages. Certain cultures are “error-provocative.” The trap we discussed in the
                                               article was training people to do things one way, but not have an environment or the tools that
                                               allow us to take what we learned and put it to good use.
  Some Satisfied Customers:
                                               This leads to an important conclusion: much more progress can be made by changing the culture
   Bunge                                     than by preaching or disciplining. Human errors at lower levels of the organization are symptoms
                                               of things that are wrong in the organization at higher levels.
   Canada post
   Diavik                                    Definition of Overload: To deal with overload as an accident cause, you must look at an individ-
   Enbridge                                  ual’s capacity, workload and current state. To deal with overload as an organizational cause, you
                                               must identify the controls available for dealing with capacity, workload and state. A human be-
   Flynn                                     ing’s capacity refers to physical, physiological and psychological endowments; the current condi-
   GOLDCORP Canada Litd.                     tion of all three; current state of mind; current level of knowledge and skill relevant to the task at
                                               hand; and possible temporarily reduced capacity owing to factors such as drug or alcohol use,
   Loblaws
                                               pressure or fatigue.
   Network Recycling
   SaskEnergy                                Load refers to the task and what it takes physically, physiologically and psychologically to per-
                                               form it. Load also refers to the amount of information processing a person must perform; the
   SIAST                                     working environment; the amount of worry, stress and other psychological pressure; and the per-
   SGI                                       son’s home life and total life situation.
   Tirecraft,….
                                               In today’s environment, there has never been more overload on workers and managers. This is
                                               due to trends such as downsizing, outsourcing, increase in span of control, employee ownership
                                               concepts, self-directed work teams and employee involvement.
   Page 2                                                                                               EXCEL-ING IN SAFETY & HEALTH

   L ETS J U S T T H I NK A BOU T I T , … CON TI N U ED FRO M PAG E 1 .
   The article referenced included the example of back injury prevention education as an only component for prevention, but did
   not have the equipment to assist, therefore overload would be expected.

   Decision to err: In some situations it seems logical to a worker to choose the unsafe act. Reasons might include:
   1) Motivational inputs — peer pressure, pressure to produce and many other factors — might make unsafe behavior seem pref-
   erable.
   2) Mental condition.—tired, frustrated, not able to think properly or unable to comprehend.
   3) Low perceived probability — the worker just doesn’t believe he or she will have an accident.

   Human error can be reduced by changing the situation. This change is accomplished by assistance from the outside (staff
   safety, line management), working within a corporate philosophy through study of the situation and through participation of
   the individual worker. It is through their influence that both Culture and Structure are addressed.

   Reference Dan Peterson “Safety by Objectives” and “ Safety Management - A Human Approach” Third Edition


                                          Congratulations to Val Foulds MacLeod
                                  Pozniak Safety Associates Inc. would like to congratulate one of our own as she works within
                                  her professional development. Val has been busy this year. She achieved her CRSP (Canadian
                                  Registered Safety Professional) designation and her CHSC (Certified Health and Safety
                                  Consultant) Designation. She has also completed her OH&S Certificate Program through the
                                  University of Alberta and has worked for her Ergonomic System Specialist Certification. Con-
                                  gratulations Val!

                                  Val has many years of experience as an Occupational Health Nurse, Disability Claims Manager,
                                  Safety Supervisor & as a Program Facilitator. She has completed the Certificate course in Occu-
Val Foulds MacLeod                pational Health and Safety through the University of Alberta program. Her skill in instruction &
RN, OHN, CRSP, CHSC, COH&S, ESS
                                  facilitation is shown, as she develops & delivers various sessions of our training programs, as
                                  well as development and delivery of courses at post secondary institutions.

Val has experience & expertise in the Development & Implementation of Safety Programs, Orientation & Training Pro-
grams, Claims & Disability Management, Labour Relations, & Emergency Response Planning. Val has facilitated compa-
nies attaining their Certificate of Recognition and has instructed courses for Accident & Incident Investigation, allowing her
to promote a strategic process for handling investigations using a consistent method for causal determination & analysis.
Val has conducted Safety Perception Surveys & Occupational Health Audits. She is a qualified Trainer for Shifting to Well-
ness, a comprehensive training program that optimizes health & performance in a balanced approach for companies sched-
uling rotating shifts, shift workers & their families. An effective background in administration & facilitation of programs
for both management teams & workers strengthens her belief in synergy & teamwork.


   Saying Thank-you,... but not Good-Bye!
   Judy Malanovich has been a valued employee of Pozniak Safety Associates Inc. for many
   years and it is with great joy that we wish her well on her retirement. Well, semi-
   retirement. I have convinced her to still stay on as a contract associate and she gets to
   choose and pick what she would like to do. We will miss her in the office on the regular
   basis. I am sure that there will be still many a call between the contract work asking “Judy,
   where did you put that file? Judy, what am I supposed to do with this?”

   Thank-you Judy for the loyalty, all the hard work, and keeping us all on task.

   If you want to send Judy well wishes, please email her at judy@pozniaksafety.com                         Judy Malanovich
Spring 2009                                                                                                                                   Page 3

                         WEEKEND WARRIORS BEWARE – SPRING IS UPON US!!

                     Spring brings out the warrior in us– we “attack” yardwork and landscaping, we spring clean with vigor and we
                     resume outdoor-based physical activities. With a sudden increase in physical exertion comes a caution. Warm-
                     ing up your muscles by stretching before proceeding with physical work is very important. We also have to be
                     mindful about exerting the muscle in our chest – the heart.
                     Heart attacks (acute myocardial infarctions) can occur like in the movies, where no one doubts what is happen-
ing. But most heart attacks start slowly, with mild pain, indigestion or discomfort while active or at rest. Often people affected
aren't sure what's wrong and wait too long before getting help. Here are signs that can mean a heart attack is hap-
pening:
 Chest discomfort. Most heart attacks involve discomfort in the center of the chest that lasts more than a few
minutes, or that goes away and comes back. It can feel like uncomfortable pressure, squeezing, fullness or pain
 Discomfort in other areas of the upper body. Symptoms can include pain or discomfort in one or both arms,
the back, neck, jaw or stomach.
 Shortness of breath with or without chest discomfort.
Other signs may include breaking out in a cold sweat, nausea or lightheadedness. The American Heart and Stroke
Association states that as with men, women's most common heart attack symptom is chest pain or discomfort.
But women are somewhat more likely than men to experience some of the other common symptoms, particularly shortness of
breath, nausea/vomiting, and back or jaw pain.

If you experience any of the above symptoms and they persist or increase in severity, calling 9-1-1 is almost always the fastest way
to get lifesaving treatment. Remember – do not ignore the signs – get help quickly - making the call within five minutes of onset of
symptoms increases the odds of having a positive outcome..
                                                                                                  - Submitted—Val Foulds MacLeod

C O N TI N U ED C A N AD I A N T O UR W I TH “ U N I Q U E L EA D I NG E D G E W O RK SH O PS ”
We were excited to announce last year that Pozniak Safety Associates Inc. was joining forces with The Safety Solutions Group from
Australia to provide innovative workshops across Canada. We are continuing with this relationship that will bring quality, engaging,
informative, and entertaining speaking engagements and 1 and 2 day workshops
to Canada.

Paul Pascoe joined us at the February 2009 Saskatchewan Safety Seminar, pre-
senting the Risk Management workshop prior to the conference and then the
Making Meetings Effective during the conference. He spoke at the leadership
forum as well as at the CSSE Dinner.

Workshop & Presentation Topics available:
   All For One: Teamwork the Meerkat Way
   Preventing Disaster – Lessons from Longford                                           Paul Pascoe, Val Foulds MacLeod, Eldeen Pozniak, Bernie
   Risk Management – A Managers Guide to Risk                                            Klein at the Pozniak Safety Assoc. booth at the Feb. Sas-
   Safety, Culture and Risk: Creating a Mindful Organization                             katchewan Safety Seminar.
   Effective Meetings

Workshops to come: Alberta and Saskatchewan - September 14 – 16

We will be available to do workshops and speaking engagements in September 2009 at your site. Contact us at
info@pozniaksafety.com for more information or the costing to come to your site.

“What do you get from these interactive workshops you do not get with others”, you may ask?
     One or Two days full of engaging information that you really can use back at your workplace,
     A participants hand-book packed with detailed information;
     Various tools/checklists / forms / and clear actions to take back to your own organization;
     A CD with electronic versions of the participant hand-book/handouts and the PowerPoint presentation for you to facilitate your own ses-
       sions when you get back.


                         Registration for Workshops: Contact the Pozniak Safety Associates Inc. Office
                 Phone: (306) 373-1444 Fax: (306) 373-1503 Email: info@pozniaksafety.com or eldeen@shaw.ca
Page 4                                                                                                         EXCEL-ING IN SAFETY & HEALTH



ON THE INTERNATIONAL FRONT
Who Says that Safety is not Glamorous! Eldeen has
Taken Safety Health Issues to the Radio & TV Waves
Our Eldeen Pozniak, has been highlighted on Dubai Eye Radio and City 7’s TV
Programs.

In November of last year, Eldeen joined the Dubai Eye Radio lunchtime show Sio-
bhan Live and the Green Team to have a round table discussion on Occupational
Health, Safety and environmental issues.

Lately she has been featured on City 7’s TV program Inside Business with anchor
Greg Fairlie. Inside Business is the UAE's daily roundup of financial news from across the region. City 7's broadcast correspondents
bring viewers the business news that matters in a concise and informed way. Greg Fairlie interviews many CEOs and entrepreneurs
showcasing their expertise and insight and our Eldeen was interviewed on March 26, 2009 .
You can watch this interview on http://www.youtube.com/watch?v=Q-a_08pYNVc&feature=channel_page



InterConstruct 09—Scotland
InterConstruct 09 “health and safety in a multicultural industry”, which will be conducted in Edinburgh, Scotland, from 19-20 May
2009 inclusive at the Sheraton Grand Hotel and Spa. It is a is a high-profile, value-for-money platform for sharing best practice, poli-
cies and initiatives which have proved successful and cost-effective in dealing with multicultural issues. Pozniak Safety Associates
Inc, will be represented by Eldeen Pozniak who will present a paper on “Is Safety the Same for Everyone”.




                                                                                      IOSH 2009 Conference in Liverpool


                                                                   The 60th annual IOSH conference and exhibition was a most excit-
                                                                   ing and packed event yet. Under the theme Fresh ideas – practical
                                                                   solutions, the conference agenda provided answers to some of the
                                                                   pressing challenges faced by health and safety practitioners in the
                                                                   UK and from around the globe.

                                                               Taking a break & Catching up between sessions: Joe Malloy,
                                                               Eldeen Pozniak, Amanda Tyler, Vince McNeilly, Chris Grover, &
                                                               Bridget Glimour.



                               Eldeen Pozniak had the
                               great pleasure of being in-
                               volved with & attending the
ASSE symposium “Building a Successful Safety Cul-
ture” in Costa Mesa, CA on January 22-23, 2009. Some
of the highlights included listening some of the fields
culture change leaders share their strategies and offer        Symposium Task Force Anne R. French, Eldeen E. Pozniak, Task Force Chair-
methods for improving safety culture in organizations.         Steven I Simon, David G. Bascom, Trudy Goldman, Richard A. Pollock, Deborah
                                                               R. Roy, Robert F. Pater. Missing : Jim Spigener.
   Spring 2009                                                                                                                        Page 5



   S A F E TY P E RC EP T IO N S U RV E YS — S O M E P RO S & C O NS
The employee survey, sometimes referred to as an “perception” survey is one of several means we have for stimulating communication and
objectively measuring where our culture is at. Employee surveys range from highly structured, all-encompassing surveys to narrowly tar-
geted surveys that address a single issue with a limited number of employees. Some degree of structure is necessary for this formal channel
of communication because you must prepare survey questions carefully and establish mechanisms for processing responses.

Benefits
It can provide pertinent information about what employees feel about working conditions, hazards in the work environment, management
commitment, perceived initiative or program benefits and success, relationships with co-workers, communication within the company,
commitment to safety, quality of supervision and many other culture criteria. It can also facilitate inferences about the morale of the work
group and employee perception of company image. However accessing these benefits involves some potential risks.

Drawbacks
It's common to encounter surveys consisting of numerous questions addressing all aspects of employment from company image through
communication, management behavior and all dimensions of working conditions. You can conduct such surveys by either distributing sur-
vey forms to be completed and returned or convening employee groups to complete survey forms then and there. Both methods have draw-
backs. Employees who don't want to spend the time and effort, as well as those who may be uneasy coming up with answers, will ignore a
mail-in or turn-in survey. Overall response is often sufficiently low, limiting the usefulness of results. Also, results can be biased by re-
sponses from those who feel strongly enough about topics to use the survey for venting their feelings. Survey participation is much greater
when the forms are completed in an individual or group setting. However, these one-on-one or group meetings are costly in terms of per-
sonnel. Also, individual or group setting can't guarantee that individuals will take the survey with any better attitude than if they were to do
so independently. That is what we are measuring – peoples perceptions.

A number of survey problems reside in employee differences. Not all employees possess the same degree of literacy, so even in the best
surveys some statements will be misunderstood by some employees. Also, responses to any given question can be swayed one way or an-
other by the way the question is worded. One of the greatest problems with employee surveys involves the expectations the survey creates.
For a survey to be taken seriously, most employees must be convinced that it's being conducted for constructive reasons. Employees must
believe that management wants to know what achievements are made and what problems exist so circumstances can be improved. Even if
this desire to make improvements isn't a stated survey objective, it's there loud and clear by implication. Expectations created by a survey
become a major problem if they remain unfulfilled after it is completed. Sometimes management will have little idea what might be re-
vealed by an employee survey. Some top managers seem to believe that no serious problems exist simply because they haven't heard of
any. However, when top management has heard nothing, it's often because upward channels of communication aren't working (for far too
many possible reasons than can be addressed here). In a worst-case situation, a comprehensive survey can blow the upward channels wide
open and instantly reveal a load of serious problems. Unfortunately, the occasional reaction to such negative surprises is to bury the survey
results—or at least the strongly negative parts—and thus further alienate employees.

Positive survey approach: Some approach considerations:
• Investigate and plant the seeds first. Talk with first-line managers; the folks supervising the people who do the hands on work can usually
provide insight into existing problems. Carefully analyze turnover data and exit interview information if available. In other words, have
some idea of what might surface before surveying.
• Focus the survey.
• Focus the questions. Make them as clear and unambiguous as possible.
• Make a carefully worded, realistic commitment to address the survey's results. Don't promise to solve every problem that surfaces.
• Conduct the survey in individual or group fashion. In spite of potential problems, this approach will net more responses and increase qual-
ity of responses, than a survey completed via computer or paper based.
• Publish complete survey results, hiding nothing.
• Honor your commitment to make a good-faith effort toward improvement.

Pozniak Safety Associates believes that Surveys have many benefits to a company, such as:
√ Everyone has an opportunity to express their opinions and then your organization can make changes or put forth a strategic plan based on
consideration of this information. This is the best way to build positive relationships, team concepts and gain cooperation.
√ Captures sensitive information in a confidential manner.
√ Based upon and emphasizes integration, diversity and inclusion concepts.
√ Sets agendas for safety and health training and discussions which will increase involvement, awareness, and responsibility to support
safety initiatives.
√ Identify and prioritize issues and concerns and expedite solutions.
√ Validate management decisions.
CONFERENCES: WHERE ARE YOU GETTING YOUR PROFESSIONAL
DEVELOPMENT?

CSSE Conference: Prevention Through Global Partnerships
The place to be September 20 - 23, 2009 is Calgary, Alberta, Canada where top safety professionals will
gather for CSSE’s 2009 Professional Development Conference and Exhibition. The conference theme in
2009 is “Prevention Through Global Partnerships”. The sessions, information and exhibitions will challenge
your thinking and provide practical insight into emerging issues, allowing you to transfer your knowledge to
the health and safety programs in your organization.

Larry Pearson is one of the confirmed Keynote Speakers. He is a professional speaker and performance en-
hancement consultant. His company, The PEARSON Group was formed to help companies identify key
business issues and achieve exciting results. From Professional Selling to Executive Management, Larry            www.csse.org
sharpened his business skills over 22+ years with 3 Fortune 500 companies.

This year there is to be a good balance between shorter sessions and workshops. One session that should interest many is the one lead by
David Evans of Links Group, who is also the chair of the International Branch of IOSH. It is entitled “ and People Exploring Manage-
ment Systems Through an Analysis of Cultural Influences” and he will be assisted by Rakesh Maharaj.
Workshops conducted from the likes of Paul Pascoe or Forums such as discussion on Safety – A National Habit will be do not misses.

Exhibitors, such as us Pozniak Safety Associates Inc. (had to mention that), as well as others will showcase consulting topics, services
tools and such. One company that I would suggest you stop by and see is called RCI. They have a web-based Management Platform
based on an integrated system that ties all parts of your program together enabling you to observe employee behavior, report the find-
ings, analyze information, act to make corrections, educate your workforce, measure the effectiveness, and implement for maximum
performance and continuous improvement. They will be holding a post conference demonstration of the tool on Wednesday, September
23, 2009 at 2:00 pm. Check them out at www.rci-safety.com.

The Preliminary Brochure is Now Available on the web site— www.csse.org . Remember if you register early there is a conference price
discount,… and if you’re a CSSE member there are further cost savings. Conference Invitation Letter—If your require a letter from the
CSSE president to assist with your planning and travel arrangements,…. Or conference attendance justification, you can now download
one from the web site as well. We hope to see you there!


                          ASSE Conference: June 28—July 1, 2009 - San Antonio Texas, USA
                          Learn from the successes of other organizations, Take away examples and strategies, Network with your peers
                          and earn CEUs. Great Venue, wonderful speakers—including Eldeen Pozniak this year, and strong networking
                          possibilities.

                          More information on the web site—www.asse.com .




Western Safety Conference: April 6—7, 2009—Vancouver B.C.
The conference includes a blend of seminars aimed at everyone from the new safety
committee member to the most experienced safety professional. With over 20 ses-
sions, keynote presentations, a 70+ booth tradeshow and more than 1000 attendees,
this conference has something for everyone.

More information on the web site: www.pacificsafetycenter.com/wcs09/about.htm
Pozniak Safety Associates Inc.
Canadian Newsletter
Spring 2009
                                                        Pozniak Safety Associates Inc. specializes in assisting corporations, industry
                                                        & government to create viable & sustainable business through client specific
8B—181, 3110-8th St E.                                  & value added Occupational Health & Safety Management Systems and
Saskatoon, SK.                                          Business Support.
S7H 0W2
Phone: 306-373-1444                                     No matter what safety & health challenges you & your company face,
Fax: 306-373-1503                                       whether one time only advice or a full range of services, Pozniak Safety Associ-
E-mail: info@pozniaksafety.com                          ates Inc., is ready to work in partnership with you to assess your needs,
                                                        evaluate options, develop solutions & assist you to fulfill your companies
We’re on the Web                                        vision and objectives.
Www.pozniaksafety.com


Some Things You Should Know About:
Measureables, Indicators,… Statistics—Are you Using the Right Ones for Your Organization?

In the continued discussion for the need of indicators in health and safety and the difficulty in choosing which ones, personal or proc-
ess, leading or lag, which leading ones,… I am in the continual search for publications that address this and you maybe to. So here
are a few that you should know about.

Baker , J (2007) “The Report of the BP US Refineries Independent Safety Review Panel” , discussed indicators and their influence on the
incident, as well as recommendations for reoccurrence. You can download the report from www.sunnyday.mit.edu/Baker-panel-
report.pdf .

“Process Safety leading and Lagging Metrics: You don’t improve what you don’t measure” came out with the Baker report considerations in
its development. Although it is specific to the gas and oil sector, they do get you thinking if you are from other sectors or industries . You
can download this document from ww.aiche.org/ccps/metrics/index.aspx, and a supporting guideline is to be out this year. The web site
address, www.aiche.org/ccps/knowledgebase/measurement.aspx also has great information.

The UK HSE Publication “Developing Process Safety Indicators: a step by step guide for chemical and major hazard industries” is another
great document to consider when you review your measurables. It can be downloaded from
www.hse.gov.uk/leadership/keyindicators.pdf.


North American Occupational Health and Safety (NAOSH) Week & Safety Professional Day
                      May 3 – 9, 2009 Safety & Health: A Commitment for Life! Make It Home Safe Every Day
The goal of North American Occupational Safety and Health (NAOSH) Week is to focus the attention of employers, employ-
ees, the general public and all partners in occupational safety and health on the importance of preventing injury and illness in
the workplace, at home, and in the community. For a complete list of NAOSH Week event suggestions, download the official
NAOSH Week Resource Guide on www.csse.org



Laser Printers & Health Hazards:
Lidia Morawska and colleagues at the Queensland University of Technology conducted a study in 2007 that classified 17 of the 62
printers, or 27 percent, as "high particle emitters"; one of the 17 pumped out particulates at a rate comparable with emissions from
cigarette smoking, the study said. Morawska called the emissions "a significant health threat" because of the particles' small size,
which makes them easy to inhale and easily lodged in the deepest and smallest passageways of the lungs. The effects, she said, can
range from simple irritation to much more serious illnesses, including cardiovascular problems or cancer. "Even very small concen-
trations can be related to health hazards," said Morawska. "Where the concentrations are significantly elevated means there is poten-
tially a considerable hazard." Do you still have one of those laser printers?

You can get more information from the one line journal of the American Chemical Society—http://pubs.acs.org