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					A+ Essentials
Overview

CompTIA A+ certification validates the latest skills needed by computer support professionals, and confirms a
technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and
basic networking.
Lesson 1: Personal Computer Components                                      Lesson 8: Maintaining and Troubleshooting Microsoft Windows
                The following concepts are covered in this lesson:                           The following concepts are covered in this lesson:
                Hardware components                                                          System Utilities
                Storage Devices                                                              Troubleshooting Windows
                Computer Connections                                                         System Recovery for Windows

Lesson 2: Operating System Fundamentals                                     Lesson 9: Networking Technologies
                 The following concepts are covered in this lesson:                         The following concepts are covered in this lesson:
                 Directory and file management                                              Network communications
                 System Management                                                          Internet connections
                 Boot Processes                                                             Network Installation
                 System Monitoring and Management                                           Network Addressing and Gateways
                 System Troubleshooting                                                     Network Troubleshooting
                                                                                            Wired and Wireless Network connections
Lesson 3: PC Technician Professional Best Practices                                         Understanding Network Architectures
                 The following concepts are covered in this lesson:
                 Electricity                                                Lesson 10: Installing ad Managing Network Connections
                 Understanding Static Electricity                                              The following concepts are covered in this lesson:
                 Power supplies                                                                Creating Network Connections
                 Safety with computers                                                         Web Browsers
                 Tools and software for safety                                                 Troubleshooting Networks

Lesson 4: Installing and Configuring Peripheral Components                  Lesson 11: Supporting Laptops and Portable Computing Devices
                   The following concepts are covered in this lesson:                       The following concepts are covered in this lesson:
                   Display Devices                                                          Notebook Computer Components
                   Install and configure I/O Devices                                        Handheld Devices
                   Adapter Cards                                                            Troubleshooting Portable Computing Devices
                   Multimedia Devices
                                                                            Lesson 12: Supporting Printers and Scanners
Lesson 5: Installing and Configuring System Components                                      The following concepts are covered in this lesson:
                   The following concepts are covered in this lesson:                       Printer and Scanner technologies
                   Installing Storage Devices                                               Printer and Scanner Components
                   Power supplies                                                           Installing Printers and Scanners
                   Memory                                                                   Printer and Scanner processes
                   System BIOS and CMOS                                                     Troubleshooting Printers and Scanners
                   Understanding the POST process                           Lesson 13: Personal Computer Security Concepts
                                                                                            The following concepts are covered in this lesson:
Lesson 6: Troubleshooting System Components                                                 Security Basics
                 The following concepts are covered in this lesson:                         OS and Hardware Security
                 Troubleshooting Storage Devices                                            Physical Security
                 Trouble shooting Power Supplies                                            Wireless Security
                 Troubleshooting Memory
                 Troubleshooting CPUs and System Boards

Lesson 7: Installing and Configuring Operating Systems
                   The following concepts are covered in this lesson:
                   Install Microsoft Windows
                   Upgrade Microsoft Windows
                   Optimizing Windows




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A+ IT Technician
Overview
In this course, students will learn how to support PC hardware in a business setting, including installation,
troubleshooting, and component replacement. The target student for this course is responsible for maintaining
PCs in their workplace

Lesson 1: IT Technician Professional Best Practices                         Lesson 5: Installing, Managing, and Optimizing Operating Systems
                 Tools of the Trade                                                            Install and Upgrade Operating Systems
                 Safety and Environmental Issues                                               Operating System Management Utilities
                 Professionalism and Communication                                             Manage Disks and File Systems
                                                                                               Optimize Operating Systems
Lesson 2: Installing and Configuring Personal Computer Components
                   Install and Configure System Boards                      Lesson 6: Maintaining and Troubleshooting Operating Systems
                   Install and Configure Memory                                              Maintain Operating Systems
                   Install and Configure Storage Devices                                     Troubleshoot Operating Systems
                   Install and Configure CPUs                                                Recover Operating Systems
                   Install and Configure Power Supplies
                   Install and Configure Cooling Systems                    Lesson 7: Installing, Maintaining, and Troubleshooting Printers and
                   Install and Configure Adapter Cards                                        Scanners
                   Install and Configure Display Devices                                       Install and Configure Printers and Scanners
                   Install and Configure Input Devices                                         Maintain Printers and Scanners
                   Install and Configure Multimedia Devices                                    Troubleshoot Printers and Scanners

Lesson 3: Maintaining and Troubleshooti ng Personal Computer                Lesson 8: Networking Technologies
                Components                                                                  Network Protocols
                 Maintain Personal Computer Components                                      Internet Technologies
                 Troubleshoot Processors and System Boards                                  Network Connection Technologies
                 Troubleshoot Memory
                 Troubleshoot Storage Devices
                 Troubleshoot Power Supplies                                Lesson 9: Installing and Managing Network Components
                 Troubleshoot Adapter Cards                                                    Install and Configure Web Browsers
                 Troubleshoot Display Devices                                                  Create Network Connections
                 Troubleshoot Input Devices                                                    Configure Network Resource Sharing
                 Troubleshoot Multimedia Devices                                               Maintain and Troubleshoot Networks
                 Troubleshoot Other Peripheral Devices
                                                                            Lesson 10: Maintain and Troubleshoot Computer Security
Lesson 4: Installing and Troubleshooting Laptops and Portable Devices                        Security Principles
                   Install and Configure Laptops                                             Install and Configure Security Measures
                   Troubleshoot Laptops and Portable Devices                                 Maintain and Troubleshoot Security




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