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World class SAP hosting...
...that optimises your
IT infrastructure
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A virtual revolution in SAP delivery 1
The Simple Alternative 2
SAP hosting from Capita 3
Optimised IT 4
Virtualisation: delivering performance and agility 5
Benefits for users, benefits for the bottom line 5
In practice: getting the most out of SAP 6
In practice: SAP on-demand 7
Conclusion 8
About Capita Business Services 9
IT Services
Vitualised SAP Hosting 01
A virtual revolution
in SAP delivery
SAP promises so much. You benefit from the assured
Whether it is streamlining business processes, increasing business intelligence, service levels for SAP that
or improving relationships with the supply chain or customer relationships, SAP your business truly needs:
promises a multitude of ways to powerfully enhance business performance
and reduce costs.
– high availability
But theory is one thing. And in the world of SAP delivery, practice is very often
something altogether different. – swift response times
To get the full value out of SAP, the software must be customised extensively
to fit the particularly needs of your business. It needs to reflect your individual
– uncompromising performance.
company processes, your commercial targets and your key performance
indicators. And, as your business constantly changes, so too must SAP.
As a result, many organisations struggle to keep pace with the constant demands
of change. And this, in turn, means their SAP investment is not used to the full. Virtual hosting from Capita.
Capita’s virtualised SAP hosting changes all that. Truly a revolution in SAP delivery.
When you entrust your SAP implementation into our hands we ensure the
application exactly meets your needs. And, because we also maintain it over
time, we ensure that it continues to do so even as your business changes.
What’s more, by lifting the burden of managing SAP from your IT department,
your people are effectively freed to focus on more strategic tasks.
Effective SAP management also demands the right infrastructure. With Capita’s
virtualised hosting environment, instead of needing dedicated servers for
each application, we configure your infrastructure so that each server’s
performance is maximised, and that your applications are as responsive,
secure and resilient as you need them to be.
In this way, Capita delivers more value from your infrastructure, more value
from your staff and far more value from your SAP solution.
IT Services
Vitualised SAP Hosting 02
The Simple Alternative
Capita’s hosted SAP environment combines proven skills,
depth of experience and outstanding technical facilities.
All for a fixed, monthly cost.
At the heart of implementing SAP within an enterprise lurks a dangerous irony.
On the one hand, organisations choose SAP because it promises efficiencies and
improvements for almost every aspect of the business. But implementing SAP
itself inevitably introduces a raft of major organisational challenges and ongoing
process burdens.
As a result, achieving those promised efficiencies, and delivering the desired return
on this sizeable investment, often proves too difficult to achieve in practice.
Some businesses only discover this after implementation, when they notice their IT Hosting means you deliver SAP
staff becoming swamped with manual software updates, continuous configuration to your organisation as a fully
amendments, and simply maintaining the necessary levels of service.
tailored business service. All the
Other organisations shy away from choosing SAP in the first place, simply because
they don’t have the skills or resources to make it work for them and – perhaps
complexity – the management
wisely – are too fearful of committing to escalating costs. and maintenance – is taken
For both types of organisation, hosting presents an ideal, and very much simpler, care of on your behalf by an
alternative. experienced third party provider.
Hosting means you deliver SAP to your organisation as a fully tailored business
service. All the complexity – the management and maintenance – is taken care
of on your behalf by an experienced third party provider.
In place of the challenges of in-house application management, hosting customers
benefit from assured service levels, proactive change management, predictable
costs and greatly reduced capital expenditure.
As more and more organisations begin treating IT provision as a series of services
that can be configured, deployed and evaluated in line with business requirements,
so outsourcing the complexities of SAP has become the obvious next step.
And Capita has become the obvious provider.
IT Services
Vitualised SAP Hosting 03
SAP hosting from Capita
Delivering a hosted SAP business service is not for the Why hosted SAP from Capita?
faint hearted. It requires a rare combination of business Improved performance
– Increased SAP reliability and performance through
consultancy and software skills backed up by remarkable expert deployment and proven procedures
technical resources. – Assured service levels backed by impressive SLAs
– Proactive change management
As a trusted SAP hosting partner, Capita offers a proven and comprehensive
hosting solution where our hosting experts assume full responsibility for Reduced risk
the operation and support of your applications and guide their ongoing – Expert SAP consultants to oversee solution design and
initial implementation
development. With their in-depth SAP knowledge, they ensure your system
– Greater security and quality of data
is always running in harmony with your business.
– Minimised service disruption caused by upgrades – and
The application itself is hosted in our own data centres. These offer the highest because the system is up-to-date, there’s need for support
standards of availability and resilience backed up by round-the-clock – Peaks and troughs in demand managed through Capita’s
pool over of 90 SAP staff – giving you more flexibility
monitoring and support. It is a technology infrastructure underpinned by
mature methodologies and procedures (such as ITIL compliant processes), Reduced cost
initially developed to support the hundreds or companies within the extended – Reduced total cost of ownership
Capita organisation. The result is increased reliability and security combined – Predictable, manageable costs – with just marginal cost
with transparent reporting. increases as your business (and your usage of SAP) grows
– Zero capital investment
And when we make changes, we not only work around your working hours,
but we also adapt to meet your ever changing needs. Better use of resources
– No need to recruit and retain costly SAP expertise in-house
So, for example, we can call upon a pool of staff located throughout the UK – Reduced demand on in-house staff and resources freeing
to give you extra support during those periods of greater-than-usual demand them up to concentrate on adding value to the business
such as Christmas or your year-end. – Access to specialist SAP consultancy and technical skills,
when you need them, to help you make the most of SAP
With Capita, then, you don’t need to retain specialised SAP resources, and – Access to world-class SAP value added resellers and
neither do you need to overload your IT department to meet seasonal implementation partners through Capita as a certified
demand. Instead, you benefit from the assured service levels for SAP that SAP hosting partner.
your business truly needs: high availability, swift response times and
uncompromising performance.
IT Services
Vitualised SAP Hosting 04
Optimised IT
Capita’s approach to SAP hosting delivers the application
you want within the lean, agile and affordable infrastructure
you need.
Over the years, organisations have chosen outsourcing because of its ability
to reduce the total cost of ownership of IT provision. But if these organisations
outsource applications management without examining the underlying
infrastructure, they miss a major opportunity to reduce costs further still whilst
gaining a more scalable, flexible and secure IT platform at the same time.
That’s because applications – particularly at the enterprise level – tend to be
delivered in a silo environment. And this, in turn, means server proliferation.
The trouble with server proliferation is that each new application tends to
be given its very own computing platforms. With this approach, the allocated
processing power must be sufficient to support the predicted times of greatest
computing need. Which, in turn, means that for much of the time costly
computer resource remains idle.
But it’s not just a wasteful approach; it’s also a very inflexible one. Capacity,
80%
after all, can only be increased by adding entire new servers. And if you want
to protect your applications from disasters, you’ll have to duplicate everything.
At every step, costs increase and the infrastructure becomes harder to manage.
In a virtualised environment, server
utilisation is typically increased
from an average of 20% to more
than 80%.
IT Services
Vitualised SAP Hosting 05
Virtualisation: delivering
performance and agility
Capita’s virtualised platform approach recognises that Benefits for users, benefits
SAP performance and reliability cannot be compromised, for the bottom line.
yet it does so in a much more efficient, economical and The benefits of this approach aren’t just felt
flexible infrastructure. by users: it delivers real value for the rest of
the business too.
In a virtual platform architecture, we are able to pool the servers needed to
run SAP along with those supporting your other business applications. The – Lower hardware investment
server pool remains physically located in our data centre where we have all the You don’t need as many servers.
necessary facilities to ensure maximum performance and reliability. What’s
more, we are then able to dynamically reallocate processing resource where it is – Space saving
needed most. Your hardware footprint is reduced.
By sharing hardware resources across this virtualised platform, we not only – Reduced staff requirements
ensure there is no single point of failure, but at the same time ensure that no Gartner has estimated that a virtualised data
matter which application is running at peak demand, users are receiving the centre will require only 1 administrator per
service levels they require. Often, that may be SAP but at other times, it may 100+ servers, compared to the traditional
well be a completely different tool. ratio of 1 administrator to 10 servers.
– Greater flexibility
Because extra capacity can be deployed
virtually, rather than needing an engineer to
install a new box, additions, moves and changes
are simpler, faster and more cost-effective.
IT Services
Vitualised SAP Hosting 06
In practice: getting
the most out of SAP
Capita’s SAP expertise stems initially from our own in-house
implementation.
Since the application was first introduced back in 2002, Capita has gradually
developed its use of SAP, around the whole of the Capita group of companies.
This has not only enabled us to gain a real understanding into the challenges
of SAP implementation management – from technical issues to cultural
change – but has also made a significant impact on our bottom line.
By using SAP to enhance billing processes across the group, estimated savings
are in the region of £1 million. In addition, we have been able to rationalise
processes across the group, using shared SAP services so improving consistency
and reporting, leading to superior overall governance. What’s more, as new
companies are merged into the group, we are better equipped to integrate
their operations and finances using the common SAP solution.
£1m
By using SAP to enhance
billing processes across the
group, estimated savings
are in the region of £1 million.
IT Services
Vitualised SAP Hosting 07
In practice:
SAP on-demand
Capita Insurance Services, meanwhile, has adopted SAP
on-demand as the basis for its customer relationship
management (CRM).
Using SAP as a managed service in this way supports the sales force and gives Birmingham City Council sees
the company a platform to build on as their CRM needs increase.
managed SAP as vital to achieving
But it’s not just Capita that’s benefiting. Birmingham City Council is the its target of £100m savings a year.
largest local authority in Europe, with an annual budget of almost £3billion.
To help the Council invest in improved services and increase its efficiency,
it has opted to introduce SAP across all of its business units, with a particular
focus on transforming procurement and streamlining processes.
The SAP solution is managed by Capita as part of Service Birmingham, an
innovative Strategic Partnership between Birmingham City Council and
the Capita Group. Though this is just one of the applications that falls under
the Service Birmingham remit, the Council sees managed SAP as vital to
achieving its target of £100m savings a year – through joined-up purchasing,
e-Procurement and standardised reporting and management. These savings
in turn can be reinvested in frontline service improvement.
IT Services
Vitualised SAP Hosting 08
Conclusion
World-class SAP hosting that optimises your
IT infrastructure.
For organisations looking to use SAP, the choice is a simple one: do you take
on the risk, complexity and unpredictable cost of managing the application
yourself, or do you turn to a trusted, experienced provider to deliver the
application as a dependable service?
By working with Capita, you not only gain the full benefits of SAP – helping
drive up your overall business performance – but you also enable your IT
infrastructure to share the load intelligently, cutting costs and driving up
IT performance.
Whether you already use SAP, and want to reduce the burden on your IT
department, or you have been reluctant to adopt SAP because you don’t
have the resources it demands, Capita can help. Every hosting solution is
tailor-made to give you the service you need to underpin your business.
To discuss your requirements, contact us today.
IT Services
Vitualised SAP Hosting 09
About Capita
Capita is the UK’s leading business process outsourcing For further information about SAP hosting
contact Capita Business Services.
(BPO) and professional services company. We support,
transform and manage our clients’ administration and Email
itsadsales@capita.co.uk
customer services to meet the expectations of their
customers and communities now and in the future. Telephone
020 7799 1525
Capita Business Services is a division of The Capita Group Plc. We work in
partnership with our clients to underpin business critical infrastructures and Capita Business Services
applications. Our practical approach of using technology to enable – rather 71 Victoria Street
than drive – business solutions means services deliver real business benefits Westminster
for clients. London
SW1H 0XA
Capita’s 800 strong business services team comprises ‘real world’ practitioners
who offer unparalleled breadth of skill, resource and innovative – technically www.capita.co.uk
and commercially. Our solutions span the full ICT lifecycle, from business
analysis through to fully managed services, underpinned with a world class
service model.
By understanding our customers’ business requirements, we align our solutions
to address these business needs and create a framework that extends
beyond technology.
Working with Capita can help you ensure today’s initiatives realise
tomorrow’s goals.
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