EB Insider Autumn'06.indd

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					        ED’S NOTE                                                                                                                                                                                                               CEO’S COMMENT



A year of
                                                                                                                                                        CONTENTS                                                      >> from
                                                                                                                                                        REGULARS
                                                                                                                                                                                                                      Wilhelm
possibility                                                                                                                                             Cover wrap
                                                                                                                                                        CEO’s comment
                                                                                                                                                                                          3
                                                                                                                                                                                          2

ahead                                                                                                                                                   Operations update
                                                                                                                                                        Brain Bender
                                                                                                                                                                                          4
                                                                                                                                                                                         12
                                                                                                                                                                                                           New
                                                                                                                                                        Kenny’s cluttered cresh          15          challenges
N
          ights are
                                                                                                                                                        Eb has his say                   15
          getting longer,
          the trees are                                                                                                                                 What’s cooking? Go nuts this
                                                                                                                                                                                                      mean new
losing their leaves…it’s
time to get those                                                                                                                                       autumn                           16        commitments
jerseys out of the                                                                                                                                      Sports diary                     18
cupboard and enjoy                                                                                                                                                                                 My move to head up Employee Benefits has been
the first edition of EB
                                                                                                                                                                                              08
                                                          No
                                                                                                                                                                                                   a wonderful opportunity for me personally and I
Insider for 2006.                                                                                                                                       FEATURES
    Over the past few                                                                                                                                                                              have to say that so far – and it’s only a few short
years, we’ve done our best to bring you,                                                                                                                Meet the Men in Black            5
                                                                                                                                                                                                   months since I arrived – I’m generally impressed
the readers, a magazine that’s interesting,                                                                                                             IT update                        6         with what I’ve seen and who I’ve met.
informative and entertaining. And 2006



                                                          agenda,
promises to be no different. The autumn                                                                                                                 Legal eagles learn about FAB      7


                                                                                                                                                                                                   I
edition is filled with inside info about MetEB                                                                                                          Africa gets glam at J&B Met       9            have spent a lot of time meeting with key stakeholders
and our staff.                                                                                                                                                                                         around the country – people who influence our ability to
    At the beginning of this year, MetEB                                                                                                                AAAO: We have lift-off           11            secure new business – listening to their needs and feel
welcomed Wilhelm van Zyl as our new                                                                                                                     Howzat, Australia                13        confident that I have a better understanding of the challenges



                                                          just solid
CEO. Insider gives you the low-down on the                                                                                                                                                         facing MetEB.
new chief. We also chat to Patricia Parenzee                                                                                                            Employers wise up to fund        17
(p8) and Thabang Sengoara (p12), who also                                                                                                                                                          Without doubt the market place is increasingly competitive
recently joined the MetEB family.                                                                                                                                                                  and clients are demanding service excellence from their
    Our clients remain our greatest priority.                                                                                                           STAFF NEWS                                 outsource partners. This is an area where I feel we need
                                                                                                                                                                                                   to collectively redouble our efforts in ensuring total client



                                                          strategy
This year we gave our clients VIP treatment                                                                                                             Introducing EB’s new CEO          1
at the J&B Met (p9), treated them to an                                                                                                                                                            satisfaction. Results of our independent research clearly
exclusive function with the Stormers (p5) and
entertained them at Sahara Park Newlands
(p14) for a ODI that saw South Africa thrash
                                                                                                                                                        The AF team
                                                                                                                                                        Patricia Parenzee:
                                                                                                                                                                                         3
                                                                                                                                                                                              05   illustrate the value clients place on the total service offering
                                                                                                                                                                                                   and it’s up to every person in the entire chain to deliver. The
                                                                                                                                                                                                   research showed clients’ reliance on a particular task being
arch-rivals, Australia.                                                                                                                                 Not just a fire fighter           8        done swiftly, efficiently and accurately. Some years back,
    We’ve included a sticker with your Insider,                                                                                                         Thabang Sengoara joins MetEB     12        I’m told, MetEB had a strap line consider it done. Perhaps we
promoting MetEB’s familyassistancebenefit.              There’s a new bottom in the CEO’s chair at Metropolitan                                                                                    should make sure this attitude becomes the standard in our
There’s also a mouse pad, printed with                                                                                                                  Abubaka Meyer follows his                  world.
communications guidelines to help you put
                                                        EB. Former Group Actuary, Wilhelm van Zyl took over from
                                                                                                                                                        dream                            14
your best foot forward when dealing with                Abel Sithole at the beginning of 2006.                                                                                                     It’s vital that we create a shared vision for our business unit,
clients. And if you’re still in doubt about                                                                                                                                                        where we have a community of employees dedicated to
                                                                                                                                                                                                   common goals and everyone in that community acting with


                                                        T
written communication, check out the plain                           he new chief plans to build         successful when there is commitment            COMPETITIONS
business writing tip (p11), courtesy of The                          on the company’s already-firm       and accountability to each other and the                                                  absolute integrity and commitment. We’re in a position to do
Writing School.                                                      grounding, rather than initiating   business’ – a commitment he would like         Limerick competition:                      exciting things this year. Now is the time to take advantage
    Plus we bring you two fantastic new                              a radical overhaul.                 to see at work in MetEB.                       grand winner                      6        of our increased profile to deliver and, once again, up the
competitions. If you fancy yourself as a great             ‘Metropolitan EB has developed a                  It’s also a commitment he’s attempting                                                standard in our sector.
cook, send us a recipe and you could win a              great standing in the South African market       to show at home. ‘I’m trying to be a bit       Win a date with your
kitchen hamper from Banks or even an AMC                in a short space of time,’ says Wilhelm,         more active in the garden – much to my         dream car                         7        Obviously anchored by outstanding financial results from
cooking set (p16). And if cars are more your            adding that he believes this forms a             wife’s delight,’ says Wilhelm, ‘but I don’t                                               Metropolitan Group as a whole, I would like to congratulate
scene, enter our lucky draw (p7) and stand a
chance to win a date with the BMW of your
dreams.
                                                        good basis for growing MetEB’s range
                                                        of services, increasing the market share
                                                        and positioning MetEB as a ‘professional
                                                                                                         think I’ve yet developed the green fingers
                                                                                                         or the patience required to make it an
                                                                                                         official hobby.’
                                                                                                                                                        Win kitchen goodies from Banks
                                                                                                                                                        and AMC                          16   14   all those who assisted in MetEB’s positive contribution in
                                                                                                                                                                                                   the face of tough trading conditions in the past financial year.
                                                                                                                                                                                                   The market’s shift to alternative investment products had a
    The leaves may be falling, but the year is          provider of choice’.                                 He prefers to spend time at a dam,                                                    material impact on our smoothed bonus offering and we need
still young. Let’s make 2006 a good one!                   Wilhelm perceives his role as CEO as          participating in water sports or on the golf                                              to use this knowledge going forward to aggressively retain
                                                        fulfilling a guiding function, rather than       course. ‘But at the end of each round (of                                                 existing, regain lost and recruit new business.
                                                        an autocratic directorship, and places great     golf) I always remain extremely thankful I
                                                        emphasis on the importance of teamwork.          still have a day job,’ he admits.                                                         In closing, I look forward to working closely with each and
                                                           ‘I do not carry a secret plan with me,’           A calculative man at heart, Wilhelm                                                   everyone in MetEB. There are exciting times ahead and we
                                                        says Wilhelm. ‘We will together evaluate         has a keen eye for practicality. If he were                                               are well placed to take advantage of the opportunities as they
                                                        the issues, internal and external, facing EB     stranded on a desert island, he would                                                     arise while, at the same time, we need to go and create a few
                                                        on an ongoing basis, find the solutions and      want, ‘a hammock to make staring at the                                                   of our own!
                                                        identify the opportunities.’                     sea a bit more comfortable, food for a few
                                                           Acting with integrity is core to the          days and a solar-powered satellite phone to                                               Regards
                         Contributions can be sent to
                         hbruce@metropolitan.co.za
                                                        way Wilhelm operates in all spheres. He          call for help once I have fully enjoyed and

                                                                                                                                                         09
                                                        believes it is important to see how things       appreciated the peace and quiet’.
Published by IMBONGI COMMUNICATIONS                     really are, not as one might want them               Exactly the kind of strategic thinking
TEL: 021 461 1705 • www.imbongisa.com                   to be. He also believes, ‘teams are most         you want from the head of your company!
  1    EB INSIDER Autumn 2006                                                                                                                                                                                                              EB INSIDER Autumn 2006   2
 ON THE COVER                                                                                                                                                                                                                                                           UPDATE




The AF Team                                                                                                                                                                                          Into our
Metropolitan Employee Benefits has formally appointed a team of dedicated,
energetic account executives to take charge of servicing Alexander Forbes, one
of MetEB’s most prominent accounts.
                                                                                                                                                                                                     second
T
           he team is divided into regions.
           On the cover of this edition is
           the new team, Esmond Kanniah
           and Yolandie Grobler – recently
imported from Namibia – and national AF
account executive, Desmond Fredericks,
                                                                          Esmond
                                                                          Kanniah
                                                                          Account executive
                                                                          Johannesburg
                                                                                               becoming Metropolitan Namibia Employee
                                                                                               Benefits account executive two years ago. In
                                                                                               Namibia she worked with a very small team
                                                                                               and was thus able to gain experience and
                                                                                               a thorough understanding of all service
                                                                                               aspects, including administration and
                                                                                                                                                                                                     decade…                                    employment of highly-skilled, customer-
                                                                              Esmond has
based in Johannesburg, while Carlene                                      worked on the AF     marketing. She believes this knowledge will                                                                                                      centric staff, and the operation of slick
Vollenhoven and Celeste Stander take                                      account since the    help her deliver the kind of service the                                                                                                         processes that deliver.
care of the Cape Town and Coastal regions                                 beginning of 2004.   client deserves.
respectively.                                                             He and Yolandie                                                                                                                                                       In this regard, the recent successful cutover
                                                                          jointly oversee                               Carlene                                                                                                                 of Group Risk onto our new CAPRI
   Desmond’s plan is to streamline                                        the Johannesburg                                                                                                                                                      platform is an important milestone in
                                                                                                                        Vollenhoven                                                                                                             that it heralds a future with far greater
interaction between MetEB and Alexander          operation, focusing especially on risk                                 Account executive                                                                                                       opportunities in the area of technology.
Forbes by coordinating sales and admin           servicing. A solid EB background and                                   Cape Town/                                                                                                              There are other systems developments
so the client deals only with the regional
                                                                                                                        Stellenbosch                                                                                                            around this that are also exciting, including
account executive. He is developing
incentives for AF consultants to minimise            MetEB has a long                                                                          It’s hard to believe that we are already into our second                                         the more integrated and automated use
                                                                                                                          Carlene joined
staff turnover. Desmond also aims to                 relationship with                                                    Metropolitan 10      decade of operation! Last year we celebrated the                                                 of workflow, the implementation of a new
                                                                                                                                                                                                                                                web-based e-data tool, and enhanced web-
improve communication channels through
a quarterly e-newsletter initiative and by
                                                 Alexander Forbes, based                                                  years ago and        spectacular transformation of a start-up business in 1995,                                       based reporting to clients.
encouraging the AF team to develop strong        on first-rate, personalised                                              believes that her
                                                                                                                          understanding of     to one in 2005, with a turnover of over R2 billion and
technical skills.                                  service, delivered by                                                  the various busi-    profits of R160m per year. This was great and a well-
                                                                                                                                                                                                                                                Another important aspect of our future
                                                                                                                                                                                                                                                will be an environment where pensions
    MetEB has a long relationship with            individuals with sound                       ness units and operations allows her to add
                                                                                                                                               deserved celebration.                                                                            and associated legislation are transformed
                                                                                               value to her clients. Carlene has worked on
Alexander Forbes, based on first-rate,             product and industry                        the AF account since May 2005 and believes
                                                                                                                                                                                                                                                to increase the likelihood that employees
                                                                                                                                                                                                                                                and their families will be adequately
personalised service, delivered by
individuals with sound product and industry
                                                         knowledge.                            there is a healthy relationship between                                                                                                          provided for in old age, and after a death,
                                                                                               Alexander Forbes and MetEB, built on trust                                                     But what of the future…

                                                                                                                                               E
knowledge. The new team boasts all these                                                                                                                  B’s financial performance in 2005                                                     disablement or retrenchment. This will
                                                 understanding of the internal workings        and excellent service delivery. Having
qualities, coupled with enormous energy                                                                                                                   continued to be strong, with                                                          demand appropriate and cost-effective
                                                 of the company help him make informed         studied a BComm (Accounting) degree,
and a commitment to providing first-rate                                                                                                                  profits increasing by more than     It is encouraging to see improved new             products from providers, and a high degree
                                                 decisions, offer advice and provide on-the-   Carlene moved to marketing because she
client service.                                                                                                                                           30%. This resulted from a number    recurring volumes in 2006 so far. On the          of accountability by businesses like ours
                                                 spot servicing. These qualities, together     enjoys working with people. This people-        of factors, the principal ones being; the      single premium front, all I will say is that      that are entrusted with lifetime savings
                                                 with his energetic personality, make for a    orientated attitude makes Carlene an asset      impact of the growth in investment markets     the pipeline has some sparkles in it and          and insurance protection responsibilities.
Meet the account                                 vibrant working relationship. He enjoys       to a team she describes as energetic, willing   on our asset-based charges and termination     we think 2006 is going to be a turning            Accountability means reporting, compliance,
                                                 the challenge of working on a high-profile    and client-focussed.
executives                                       account as he feels it promotes self-
                                                                                                                                               profits, the continuing profitability of our   point! These are positive signs, but how          and the demonstration of business integrity.
                                                                                                                        Celeste Stander        group risk business portfolio, exceptional     do we sustain the growth we have become           We are well-positioned for this, but need
                                                 development and upskilling.
                              Desmond                                                                                   Regional manager       growth in business volumes in 2004, and the    accustomed to in the next phase of our            to continue building on our capabilities in
                                                                                                                                               containment of operating expenses.             development?                                      this area. The successful development of a
                              Fredericks                                                                                Coastal Region
                              National account                            Yolandie                                                                                                                                                              new financial reporting capability in 2005
                                                                                                                                               As I reported last year, new business          It is sobering to note that 2010 is now           after the removal of audit exemption from
                              executive                                   Grobler                                            As regional       volumes slowed in 2005, especially in the      nearer to us in time than the day we all          insured funds was an encouraging first step
                                                                          Account executive                               manager of the       first half. This was accompanied by a small    celebrated the new millennium. The old            in this direction. It bodes well for our ability
                              Desmond joined                              Johannesburg                                    coastal region,      loss in market share. There were a number      saying ‘time and tide wait for no man’            to demonstrate the integrity of our processes
                           MetEB in June                                                                                  Celeste oversees     of specific reasons for this, which I am not   comes to mind as we see time marching on!         to our clients and other stakeholders.
                           2005. He holds a                                   Yolandie has                                business in PE,      going to repeat now. However, suffice to say   So it is important to focus firmly on what is
                           BAdmin from the                                 been working on                                East London          that conditions both internal and external     going to sustain our business success in our      The coming years will be characterised
                           University of the                               the Alexander                                  and Durban. She      to EB have moved positively and promise a      second decade, taking from the past what is       by significant change and we will need to
                           Northwest and                                   Forbes account                                 joined MetEB         significant improvement in volumes in 2006.    good, but reinventing ourselves where new         ensure our products, processes and services
                           diplomas in human                               since she joined    four years ago, bringing with her a wealth      To some extent, volumes are impacted by        capabilities and focus areas are required.        continue to add value and remain relevant
relations and training. However, it his 16                                 the Metropolitan    of industry experience. Celeste thrives on      the so-called ‘lumpiness’ of new business                                                        to our customers. Building a sustainable
years’ experience in the employee benefits       Group almost 10 years ago. Her substantial    adding value and providing first-rate service   acquisitions in the EB market.                 One of the hallmarks of successful                platform for the future is a multi-faceted
industry, at leading companies in the South      experience of the relationship between Met-   to all her clients. She prides herself on her
                                                                                                                                                                                              employee benefits businesses in 2015              and continuing exercise that we must all
African financial services sector that make      ropolitan EB and Alexander Forbes stands      reliability in making sure clients get what     This is indeed the case, as is evidenced if    will undoubtedly be the ability to serve          remain passionately committed to. As a
Desmond ideal to handle the AF account.          her in good stead to oversee the Johan-       they want on time and believes good, old-       one analyses new business volumes over         customers excellently, offering high quality,     successful team, we have what it takes
He aims to improve the already strong            nesburg operation, together with Esmond       fashioned values like honesty, friendliness     longer cycles such as three-year periods. By   appropriate, and cost-effective solutions to      to create and embrace the change that is
partnership between Alexander Forbes and         Kanniah. Yolandie spent seven and a half      and integrity will ensure Metropolitan’s        way of contrast, in 2004 we wrote the most     long-term savings and protection needs.           required. We did it in the first decade – let’s
MetEB by getting back to basics – providing      years as a Metropolitan Namibia individual    relationship with Alexander Forbes              new business in the industry and gained        Central to a future in which this is a reality,   take on the second with the same gutsy
quality services on time.                        life consultant to Alexander Forbes before    remains solid.                                  significant market share.                      will be the effective use of technology, the      energy, enthusiasm and conviction.

 3    EB INSIDER EB INSIDER Autumn 2006                                                                                                                                                                                                                               EB INSIDER Autumn 2006   4
            FEATURE                                                                                                                                                                                                                                                                                 FEATURE



                                                                                                                                                                            Great expectations
                                                                                                                                                                            for 2006
                                                                                                                                                                            Tony Voges gives us a sneak


  The Men in                                                                                                                                                                preview of what to expect
                                                                                                                                                                            from EBIS this year.


                                                                                                                                                                            I
                                                                                                                                                                               am looking forward to an exciting 2006,
                                                                                                                                                                               given that a lot of the hard work put



  Black are back                                                                                                                                                               into strategic projects in 2005 is now
                                                                                                                                                                            coming to fruition.

                                                                                                                                                                            Capri has landed
                                                                                                                                                                            2005 ended with a two-week break as we
                                                                                                                                                                            successfully migrated the first Risk Admin
Following the success of last year’s Stormers                                                                                                                               team from Pick to Capri. To quote former
                                                                                                                                                                            CEO, Abel Sithole, ‘Capri has landed!’
launch function, Metropolitan EB again hosted
clients at the opening of the Western Cape team’s                                                                                                                           My response was, ‘Yes, but we still have a
                                                                                                                                                                            long way to taxi to the terminal building’.
2006 Super 14 campaign.                                                                                                                                                     Well, we are doing just that and things        The e-Data team is ready to roll.
                                                                                                                                                                            are going well. We are coping with issues      reduce the manual effort of administrators       our claims processes, as all client-facing



G
           rand West Casino                        join the public for the main event.                                                                                      and challenges as they arise, the Cape         at month- and quarter-ends, make their           documents, produced as part of Claims, will
           was the venue for the                   Upbeat performances by the                                                                                               Town-based Risk Admin teams are live           processes as efficient as possible and further   use the new standard templates prepared
           gathering of MetEB staff                energetic Adidas dancers put fans                                                                                        on Capri and we are working with the           enhance our data accuracy and integrity.         for Risk and Retirement.
           and clients, who were                   in a party mood and MCs, Jean                                                                                            three Johannesburg teams to get them live
treated to an exclusive pre-launch                 de Villiers and Eddie Andrews,                                                                                           as soon as possible. The project team is
function, where they were able to                  entertained with jokes and jibes.                                                                                                                                       Putting FSB to the test                          Introducing e-Data
                                                                                                                                                                            testing Retirement-specific functionality to
spend an hour mingling with the                    Then Stormers captain, De Wet                                                                                            ensure we will be ready to start migrating     The FSB financial statement reporting            The project to implement e-Data, our
players while enjoying tasty snacks                Barry and new coach, Kobus van                 Faghier Gamieldien (left) and Hanyani Shimange look ready to scrum down
                                                                                                                                                                            the Retirement teams in April.                 system is also very close to completion.         re-branded In Exchange product, is also
and drinks.                                        der Merwe, addressed the crowd.                                                                                                                                         Detailed testing against all types of            in full swing. Quick wins related to using
   Appropriately dressed in black,                     With that, it was time to meet                                                                                       With the migration to Capri well on its way,   retirement funds is being conducted and          e-Data with the staff fund on Benefit and
MetEB clients, brandishing rugby                   the Stormers squad for 2006.                                                                                             we are beginning design work related to        compared to expected results prepared            the PM&A funds on Pick are well on the
balls and koki pens, notepads                      Players were called up one by one                                                                                        two critical developments dependent on         by the fund accountants. This system             way. The rollout thereafter will focus on
and pencils, were able to get                      to walk across the stage and receive                                                                                     Capri being in place. These are:               will greatly contribute towards increasing
autographs from all the players on                 their new jerseys from members of                                                                                                                                                                                        Ciske Priem’s Umbrella Fund teams before
                                                                                                                                                                                                                           our data integrity and enhancing our             moving to the rest of the Retirement Fund
the Stormers squad. The Stormers                   the audience – including 10 MetEB                                                                                        • The automation of accruals                   management information.
themselves, although fresh from an                 guests.                                                                                                                  • The integration of Capri with AWD                                                             admin teams. This project will have a major
intense three-day training camp,                       On leaving the party, each fan                                                                                                                                                                                       positive impact on the Retirement Fund
                                                                                                                                                                                                                           En Corr on track                                 administration processes.
were in high spirits, discussing                   received a large Stormers flag.                                                                                          We want to be able to build and implement
rugby matters with the sporting                    During the Super 14 competition,                                                                                         this functionality as soon as possible after   En Corr is on track for user testing, with
enthusiasts and posing for photos                  many such flags are waved, but                                                                                           Capri has been completely rolled out. Once     implementation planned for the end of            With all these developments on the go,
with all those guests who were                     clients of MetEB can use theirs to                                                                                       again the focus of these enhancements is to    March. This will have a positive effect on       2006 is sure to be exciting year!
more interested in the athletes’                   point out players on the field and
aesthetic appeal.                                  truthfully tell their friends, ‘I know
   After an hour, it was time to                   that guy!’                                     Niel de Kock and Alan Russell (right) could be old friends                Limerickwinner

                                                                                                                                                                                             Christy Turner catches a leprechaun
                                                                                                                                                                                             Congratulations to Christy Turner, overall                         Here, once again, is Christy’s limerick:
                                                                                                                                                                                             winner of the limerick competition                                   There once was a broker from Pinelands
                                                                                                                                                                                             featured in EB Insider last year.                                    Who contemplated a move to the
                                                                                                                                                                                                                                                                  Winelands
                                                                                                                                                                                  Because pots of gold are so difficult to explain to the authorities these       For he feared he’d get tossed
                                                                                                                                                                                  days – not to mention impossible to carry! – Christy and a partner will         For the EB business he lost
                                                                                                                                                                                  instead enjoy a relaxing weekend at the tranquil Sante Wellness Centre.         To the chaps at the Metropolitan
                                                                                                                                                                                  Thank you to all the resident poets who entertained us with their wit           Highlands
                                                                                                                                                                                  and humour.

Rene Klinger collects Hendrik Gerber’s autograph         The Adidas dancers put on an energised performance            Owen Williams (right) socialises with 'Big Joe'
                                                                                                                       van Niekerk

  5    EB INSIDER EB INSIDER Autumn 2006                                                                                                                                                                                                                                                          EB INSIDER Autumn 2006   6
        FEATURES                                                                                                                                     Patricia Parenzee struts out                                                               PROFILE
                                                                                                                                                     of Building Four at Parc


Legal eagles learn
                                                                                                                                                     du Cap, hair bouncing, all
                                                                                                                                                     smiles. Down at the coffee
                                                                                                                                                     shop, she stops to chat
                                                                                                                                                     familiarly with various

about FAB                                                                                                                                            people.


Metropolitan Employee Benefits
was a sponsor at the 11th annual
PLA (Pension Lawyers Association)
                                                                                                                                                    Not just a
                                                                                                                                                    fire-fighter
conference held recently at Spier
wine farm outside Stellenbosch.



A
       s part of the sponsorship deal, MetEB had
       a display for the duration of the conference,
       which was used to promote the recently-




                                                                                                                                                    A
launched familyassistancebenefit (FAB). Karen                                                                                                                      nyone might be forgiven       insatiable to desire to learn. Patricia
                                                                                                                                                                   for thinking Patricia         started working straight after school,
Richards, Mushtaq Parker and Nadia Kirsten were
                                                                                                                                                                   has been working at           but she refused to let circumstances
on hand to answer questions.                                                                                                                                       Metropolitan for years, but   stand in the way of her furthering her
                                                                                                                                                                   in reality it’s been only a   education. She completed a number of
The PLA is a non-profit organisation that promotes                                                                                                  few months.                                  ‘soft skill courses’ through companies
awareness of the law and legal practice pertaining to                                                                                                   ‘I feel like I’ve always been here,’     where she worked and eventually
                                                                                                                                                    says Patricia, who joined MetEB in           went on to graduate with a Certificate
employee benefits, and facilitates information shar- From left: Karen Richards, Nadia Kirsten and Mushtaq Parker attended the PLA conference.
                                                                                                                                                    January as a process manager for new         in Leadership through UCT.
ing and discussion around topical legal and technical issues between The conference consisted primarily of break-away sessions led by               business installation.                           ‘So in my 30s I got capped,’ says
employee benefits practitioners.                                           different speakers. Topics included issues like member activism              A background in managing client          Patricia. ‘It made me feel like I
                                                                           and legal issues in member communication. About 100 people               complaints and client services,              achieved something in that arena
This year’s conference – themed Our industry is changing, are we?          attended the conference and most delegates showed interest in            coupled with huge enthusiasm for             because it’s quite highly recognised.
                                                                                                                                                    troubleshooting and even greater             And I did it with two young kids, a
– differed from previous years in that it was targeted specifically        the FAB product, especially on the opening day. ‘The display was
                                                                                                                                                    enthusiasm for keeping clients happy         home and a job.’
at members of the PLA and legal practitioners in the retirement            extremely busy on the first day,’ says Karen. ‘It was good mileage       made Patricia the perfect person for             Patricia’s next academic goal is
benefits field, making it more exclusive than before.                      for the product.’                                                        the job. ‘I’m a fixer, and not just at a     to complete a three-year diploma in
                                                                                                                                                    fight-the-fire level, more strategically     Retirement Funding through Monash
                                                                                                                                                    as well,’ she says                           University, but in the meantime,


Fancy yourself as a motoring
                                                                                                                                                        Having previously worked at a            she’s picking up lessons form those
                                                                                                                                                    significantly bigger financial services      around her – including her daughters,
                                                                                                                                                    organisation, Patricia was immediately       Zoë (6) and Kaylin (9). Patricia is
                                                                                                                                                    struck by Metropolitan’s relatively          constantly amazed by the zest for life
                                                                                                                                                    diminutive size.                             her daughters display and how fearless

journalist?                                                                                                                                             ‘I walked into admin and I thought,
                                                                                                                                                    this can’t be the admin area – where’s
                                                                                                                                                    the rest of them?’ she laughs. But
                                                                                                                                                                                                 they are. She and husband, Edwin,
                                                                                                                                                                                                 try to instil old-school values in the
                                                                                                                                                                                                 girls, which they feel will promote a
                                                                                                                                                    it was this familial atmosphere that         balanced upbringing.


I
     f you’ve ever envied the life of those who write for Car                                                                                       attracted Patricia to the company.               Quality family time is a key
     magazine and present Top Car – state-of-the-art cars,                                                                                          ‘What I really loved was the size of         ingredient, whether it means watching
     sumptuous leather and the throaty roar of the exhaust                                                                                          the company. Metropolitan can hold           Edwin on the indoor cricket pitch
– then here’s an opportunity for you to live your dream.                                                                                            its own in the corporate world – size        or the soccer field, attending one of
    With Metropolitan EB and Auric BMW all you need                                                                                                 doesn’t matter.’                             Kaylin’s ballet recitals or spending
to do is send a brief motivation about the BMW model                                                                                                    Patricia animatedly describes her        time at home, watching the game
you’d like to test drive – no M series unfortunately – and                                                                                          new ‘home’, searching for the right          – ‘I’m an armchair sportsperson,’ says
your name will go into a draw. Naturally you have to be in                                                                                          metaphor. Eventually she says, ‘it’s         Patricia. ‘And I love cricket!’
possession of a valid driver’s license!                                                                                                             like a speedboat – slicker, meaner,              Another important lesson Patricia
    One lucky, aspiring journalist will be drawn from the                                                                                           faster.’                                     wants to pass on to her children
names and receive the car of their dreams to drive for two                                                                                              It was her penchant for personal         is God has a plan and good things
days. We’ll take pictures and your report will feature in the                                                                                       growth that motivated Patricia to leave      come to those wait. ‘I always wanted
                                                               Renier Grosch gets cosy with a Z4 at Auric BMW
next issue of EB Insider.                                                                                                                           her previous job, which was familiar         to be a teacher,’ she says, ‘because
    So if you think the nippy one series might fit nicely                   currently drive, as well as a brief motivation of what car you’d like   and where she felt content. ‘I needed        teacher’s got to wear high heels and
into your lifestyle, or prefer the exhilaration of the awesome 330d         to drive and what qualifies you to be a motoring journalist. Then       something with a different challenge,’       command an audience. But I’ve had
or long for the magnificence of the flagship 745i saloon, then this         hold thumbs – this could be the chance of a motoring lifetime!          she says. ‘Any change means                  the opportunity to teach – through
offer’s just for you.                                                                                                                               advancement. This is a different job         training, presentations, meetings and
    Email testdrive@metropolitan.co.za with your full name,                                                                                         and a different culture, but I wasn’t        so on.’
telephone number, position at Metropolitan and the vehicle you                                                                                      petrified – I didn’t feel overwhelmed.’          And yes, Patricia is wearing a stylish
                                                                                                                                                        Her optimism stems from an               pair of heels.
 7    EB INSIDER EB INSIDER Autumn 2006                                                                                                                                                                                                       EB INSIDER Autumn 2006   8
        FEATURE                                                                                                                                                                                                               FEATURE
                                                                                                         And then, there was everyone
                                                                                                         else…
                                                                                                         Stylish ladies decked out in feathers and beads, in keeping
                                                                                                         with the Afro-chic theme, sipping champagne and betting on
                                                                                                         the horse with the prettiest name. Gentlemen in Madiba shirts
                                                                                                         discussing upcoming races with the pros, hoping to pick up a
                                                                                                         few tips.

                                                                                                         For most MetEB staff and clients, the Met experience lay in
                                                                                                         the spirit of the day – enjoying refreshments and conversation
                                                                                                         in a pleasant, air-conditioned tent at one of Cape Town’s most



Ladies and
                                                                                                         prestigious events, watching the outrageous works of top
                                                                                                         designers glide by. And, of course, the thrill of seeing your
                                                                                                         horse win by a nose – whether you chose him according to his
                                                                                                         parentage or because you liked his name.




gentlemen, place
your bets                                                                                                Carla and David Foo in elegant finery

You could easily spot the
horse-racing enthusiasts in the
hospitality tent MetEB shared
with Pezula Events at this
year’s J&B Met.


                                                                                                         Nico and Rosalie Smit with a touch of African glam
                                  They were the cool operators collecting large winnings at the end
                                  of each race, having bet according to hieroglyphics scribbled on the
                                  betting guides they clung to so furtively. They were the loud voices
                                  debating the merits of breeders and pedigree and throwing around
                                  terms like 'pick six'. They were the minority.                                                                                                                                                             The real beauties
                                                                                                                                                                                                                                             were the four-
                                                                                                                                                                                                                                             legged equine
                                                                                                                                                                                                                                             stars




                                                                                                                                                                    Beryl and Henry Truter show off EB’s hospitality gift




                                                                                                         Top right and above: Interesting characters provided the
                                                                                                         entertainment                                              Dave Johnson with wife, Sharon in elegant beadwork

9   EB INSIDER Autumn 2006                                                                                                                                                                                                  EB INSIDER Autumn 2006   10
                                     FEATURE                                                                                                                                                                                                                                                                                                         PROFILE




               Blast-off for Aids                                                                                                                                                                                                       A NEW FACE in
               Analysis Africa                                                                                                                                                                                                          the Joburg office
               Online                                                                                                  Metropolitan’s Aids Analysis Africa Online
                                                                                                                       newsletter (AAAO) was re-launched recently with a
                                                                                                                       new look and a new dynamic editor at the helm.
                                                                                                                                                                                                                                        I
                                                                                                                                                                                                                                           n February this year, the Johannesburg office
                                                                                                                                                                                                                                           welcomed new account executive, Thabang
                                                                                                                                                                                                                                           Sengoara, to the fold. Thabang is responsible for
                                                                                                                                                                                                                                        developing new business in Risk and Investments, as
                                                                                                                                                                                                                                        well as building and maintaining good relationships
                                                                                                                                                                                                                                        with clients.
                                                                                  N
                                                                                              athea Nicolay, actuarial specialist and AIDS Risk consultant at MetEB, took over from previous
                                                                                              editor, Gillian Samuels, at the beginning of this year and has big plans for the bi-monthly newsletter.                                     Searching for new business opportunities and
                                                                                              According to Nicolay, the aim of AAAO is to inform business leaders and decision-makers about                                             pushing for new business is a challenge, but Thabang
                                                                                        topical issues surrounding HIV/Aids and encourage them to take an active stance in combating the Aids
                                                                                           pandemic in South Africa.                                                                                                                    enjoys meeting new people and persuading them
                                                                                                                                                                                                                                        to buy into his strategy. And although he’s new to
                                                                                                         With this in mind, the first new-look edition of AAAO was sent out to more than 500 prominent                                  Metropolitan, Thabang is not new to the task.
                                                                                                           decision-makers across the country, encouraging them to subscribe and use AAAO to stay up-                                     With an Investment Management Diploma and COP
                                                                                                              to-date with developments in the HIV/Aids field. The response has been good, with half the                                under his belt and previous experience in the same
                                                                                                                 recipients subscribing after the first week.
                                                                                                                                                                                                                                        position for other leading firms in the financial services
                                                                                     a                                                                                                                                                  industry, Thabang is certain to be an asset to MetEB.
                                                                                         id          A
                                                                                                         ID
                                                                                                                            The newsletter, emailed to subscribers as a pdf, has a strong workplace focus, with
                                                                                                                               a mandate to keep readers informed. In the first edition, themed treatment, Dr
                                            A                                                  s              S
                                                            ID                                       a          A
                                                                                                                                   Francois Venter from Wits University’s Reproductive Health and HIV Research
                                            sp
                                                 a       N S
                                               ed nd ew An
                                                 ito fee Y al
                                                                                                         na       N
                                                                                                                    A
                                                                                                                                      Unit, explored the progress of South Africa’s public sector antiretroviral
                                         h ec r o l. I ea ysi                                                                             programme and Leigh Johnson, from the Centre for Actuarial Research
                                                                                                                 ly   L
                                     m as iali f AA wo r w s A

                                                                                                                                                                                                                                        Get your EB kit while stocks last
                                                                                                                        Y
                                                                                                                                             at UCT, spoke about his pioneering investigation into the number of
                                  p     as ho st
                                S ect siv we inte O. d a a a
                                                            A ul ith fric                                             si  S
                                                                                                                            IS
                            ov am of e so ver res I st lso bum On                                                          s                     patients receiving ARVs in the private sector. The first edition also
                         to er ue so ci le te art lik p lin
                      im r. G th ls, cie o-e d m d in ed e to er fi e (A
                                                                                                                               A
                                                                                                                                aF                 launched the HIV fact files, containing vital, yet little known,
                   do pa illi e y wh ty. con e
               th es ct an ea o h It om to IV in ntro t e AO
                                                                     H off i rs A                                                  R fri
                                                                                                                                     IC               information about such issues as HIV legislation. Forthcoming                                                           MetEB’s tasteful, branded merchandise is ideal for corporate gifts. And the items are
            ye at w . T of t ’s p rs, as is ic exp rel the du ditio ) is
         be ars er his he as firs be an im an ate HI ce n                                           k
                                                                                                                                        A  ca            editions of AAAO will focus on topical themes like HIV                                                               so nifty, you may even prefer to keep them for yourself! Gone are the days of inane
            yo . e p w H sio t a en ho pa d d s V my an ick                                                                                O                prevention and testing, the Aids orphan crisis and                                                                desk ornaments and plastic pens – with classy braai sets, beach accessories and even
  n
    ea
  te ch
               nd In ub as IV n s c p no ct my ta fie se d ing
                    th her lis cle ep an hie ivo ur tha un tist ld a lf a a n o
                      e           h a i               d          t            t       i                e f
                                                                                                                                             N
                                                                                                                                               L     on        programmes in the workplace.                                                                                   fragrances on offer, the diverse range of useful items has something for all tastes.
                        hu ow ed rly dem co f co al i to t HIV der cs. s an s th w f th                                                                         IN
    st ed
RE ing itio
     A an n
                           m n un ev ic m or n ak
                              an w d id is m di th e ha tan his act e n ok
                                                                                    s T
                                 bo ord er h en re itm nat e s ove s o din int uar ew
                                                                                                           lo e                                           lin        E
                                                                                                                                                                                  The AAAO newsletter forms part of
ick TM d this                       dy s: er t in fle en or uc r n e g er ial                                                       Ja                           e                                                                                                             Catalogues are available on the intranet. When placing an order,
                 i                     ”. HI ed th cte t fo an ce fro ve of es                                                                                                      Metropolitan’s commitment to the fight against
      a EN mp ye                                V it e d r d ss m ry th t a 1)
  m nd T. ac ar.                                  ha ors qu in ad la o G a e                                 n T
                                                                                                                              IN n /                                                                                                                                          remember to follow the correct procedure:
    po in B t o W
he rta ne etw n e w                                  s hi al e dr r              te f A ill s-           tr tir he                TH Fe                                             Aids in South Africa by making readers aware
                                                        “s p d ity ve es a A ian                           ac et
                                                                                                                                     IS      b
    pu nt ed ee the ill                                                                                       k? ro So                                                            of the gravity of the situation, as well as the
                                                                                    s A
                                                                                                                                        IS 200
                                                          o                 r
        bl qu of n fi w pu                                   m urin of t yth sing ed O               2)                vi ut                                                                                                                                                   1 Email Karen Richards (krichards@metropolitan.co.za) no later than 12:00 noon on
          ic es a v o b                                       an g he in
                                                                                 g the i- S a ti
                                                                                                 on Es                  ra h
                                                                                                                          lp A             SU    6                             avenues of support available to those immediately
             he tio nt e rkp lish                               y     th                                                                     E                                                                                                                                  Tuesday – no exceptions
ffo             al n ire an la a                                   im e l arti sh              o
                                                                                          to uth ntir at
                                                                                                          m                  ro fri
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                   th o tro d ce rt
                      se    f w v si . icl                           pl as cle e
                                                                       ica t f s            r.           et ed
                                                                                                                               gr ca
                                                                                                                                 am n                                       affected by the virus.To subscribe to AAAO, email                                                 2 Payments in cash for personal purchases to be handed over to Karen Richards on
                                                                                                     Af ro n
    bl ha                ct he iral x h Ou es                             tio ew                       ric v u                      m na
                                                                                                                                      e: t                                AIDSAnalysisAfricaOnline@metropolitan.co.za All
                           or th tr un r on                                                               an ira mb
 iva ic s ve                  .      er ea dr con th
                                                                              ns
                                                                                                                                         is ion                                                                                                                                 Thursday before 16:00
     te    ec ha                                                                           US                 pr l tre ers                 it al                       subscribers will receive a 128MB USB memory stick which
              to d                       th tm ed tro e m                                      B                iv a o                       on                                                                                                                               3 Cost centre purchases must be approved by the relevant manager
 T. se r. a                                e en th v
    Jo cto T cc                              So t ( o ers ain                                     M               at tm f p
                                                                                                                                                                    they can use to archive their AAAO newsletters for easy
        hn r he es                              ut AR usa ia                              Yo em                     e
                                                                                                                       he ent atie                                                                                                                                            4 Goods to be collected from Karen Richards before 12:00 noon on Friday
           so ha fir s                              h
                                                     Af . T) nd l                             ur         or               al in nt                               reference.
              n s b st to                              ric In                                     s         y               th t s                                                                                                                                            5 A receipt will be issued as proof of purchase.
                ex e in AR
                          e v                             a                                         FR        St               se he




                                                                                                                                                                         BUSINESS WRITING                                                            Brain Bender
                                                                                                                                                                         CAN GET PERSONAL                                                                               This is really one to test those actuaries                  Answer to the last brain
                                                                                                                                                                                                                                                                        and accountants!                                            bender: 21
                Business in general has adopted a less formal approach over the last couple of decades.                                                                                                                                 Be the first to complete
                                                                                                                                                                                                                                        this test of logic correctly    You have nine marbles: Eight of them
                Consider how corporate dress code has changed and that today most                                                                               likely to use the active (rather than the passive) voice, which
                                                                                                                                                                                                                                        and you'll receive a handy      weigh 1g each; one weighs 1.1g. The nine                    Well done to Gerald Stober
                of us talk directly to associates via email. We need to shake off the                                                                           is easier to read and relate to. He prepared the minutes is, for                                        marbles are all uniform in size, appearance
                old-fashioned notion that business writing must be stiff and formal.                                                                            example, far stronger than The minutes were prepared by him.            EB luggage bag                                                                              for getting it right first!
                                                                                                                                                                    People tend to ignore signs that begin with Customers are kindly                                    and shape. You have access to a balance
                Our writing, much like our work ethic, should be                                                                                                requested to… because of their generic, rather than personal,           Email entries                   scale with two trays. Determine which of
                human.                                                                                                                                          nature. For a sign, notice or any written document to really grab our   to consideritdone@              the nine marbles is the heavier one, using
                Use personal pronouns like I, you and ours to ‘humanise’ your                                                                                   attention it needs to speak directly to its readers by using the word
                writing and draw in the reader. If you do this, you’ll also be more                                                                             you.                                                                    metropolitan.co.za.             the balance only two times.


                   11        EB INSIDER Autumn 2006                                                                                                                                                                                                                                                                                                EB INSIDER Autumn 2006   12
           FEATURE                                                                                                                                                                                                                                                            PROFILE
                                                                                                                                               The atmosphere at Sahara Park Newlands was electric,
                                                                                                                                               as the crowd rallied behind the home team who won the
                                                                                                                                               match by a landslide 196 runs. Makhaya Ntini was the hero
                                                                                                                                               of the day with impressive bowling figures of 6/22 and an
                                                                                                                                               outstanding catch by Justin Kemp at short midwicket added
                                                                                                                                               to the excitement of his 51 not out off 41 balls during the
                                                                                                                                               South African innings.

                                                                                                                                               The Newlands victory set the stage for a nail-biting season
                                                                                                                                               finale a week later in Johannesburg when the Proteas beat
                                                                                                                                               Australia by one wicket, with an unprecedented score of
                                                                                                                                               438/9 in response to the Aussies’ 434/5. The match has been
                                                                                                                                               hailed worldwide as the most legendary ODI of all time, with
                                                                                                                                               a number of world records being set, including the highest
                                                                                                                                               and second-highest scores in a ODI.




                                                                                                                                                                                                                      South Africa celebrates another Ntini wicket




HOWZAT                                                                                                                                      Lidia Nunes and Briggett Smit enjoy the action




AUSTRALIA?
Clients of Metropolitan Employee Benefits enjoyed VIP hospitality during the local
ODI series between South Africa and Australia in March. Pictured here are highlights                                                        Ikraam Lombaard (above left) and Colin Laity on the edge of their seats   The MetEB box (above) enjoy watching their team win

from the Cape Town event.

                                                                                                                                               LIVING THE DREAM
                                                                                                                                                A
                                                                                                                                                          bubaka (Abba) Meyer lived a double life for years:                 umpiring at county level – the highest
                                                                                                                                                          Administrator at Parc du Cap from Monday to Friday                 echelon of English domestic cricket.
                                                                                                                                                          and, on weekends, taking to the cricket pitch to practise              Abba leaves on April 20 for his new home
                                                                                                                                                          his first love – umpiring. But at the end of February,             in Surrey, outside London. The move will
                                                                                                                                                Abba’s juggling act came to an end when he left MetEB to                     be his first trip overseas, but Abba feels
                                                                                                                                                become a full-time umpire.                                                   only excitement. ‘I love every minute of my
                                                                                                                                                   Abba began his umpiring career in 1995, after 15 years as a               umpiring,’ he says warmly. ‘I’d rather get up
                                                                                                                                                player, batting at number three, and found that he loved it. ‘I              in the morning for umpiring than work!’
                                                                                                                                                                      prefer umpiring,’ he says. ‘I enjoy the game               To those who know Abba, this should
                                                                                                                                                                      – I enjoy a good stroke, a good ball….’                come as no surprise. He is a full-blooded cricket enthusiast, who
                                                                                                                                                                         Highly-respected on the club cricket                enjoys all forms of the game – although the traditional five-day
                                                                                                                                                                      circuit, Abba was well on his way to becoming          test is his favourite. He stayed up all night to watch the SA u19
                                                                                                                                                                      a provincial umpire, but family commitments            semi-finals. He even named two of his sons, Azrudien and Imran,
                                                                                                                                                                      prevented him from following his true dream            after famous cricketers.
                                                                                                                                                                      of umpiring in England – until now. At the                 During the English off-season, Abba hopes to secure another
                                                                                                                                                                      beginning of this year, Abba applied to 13             overseas umpiring contract in Australia. But asked where his
                                                                                                                                                                      English clubs. He received a phenomenal 98%            allegiances lie as a supporter, he answers without hesitation,
                                                                                                                                                                      response and was offered a five-year contract          ‘South Africa’.

Dough Husselman receives an EB travel bag from Carlene Vollenhoven   Makhaya Ntini was the hero of the day with impressive bowling fiqures

 13    EB INSIDER Autumn 2006                                                                                                                                                                                                                                               EB INSIDER Autumn 2006   14
           LEISURE                                                                                                                                                                                                                                      RECIPE
                                                                                                                                                    What’s cooking?...



Et tu,
MOTOR
      CAR                                                                                                                                                          GO NUTS                                                         Who’s the
                                                                                                                                                                                                                                   next Jamie
M
               y car, to me, is the companion
               the horse was to my ancestors.
               We’ve been from Cape Town
               to Namibia, through rain and
                                                 a trail of black, shiny liquid on the road.
                                                 ‘Honey, I’m going to have to call you back,’
                                                 I said, silencing Winny’s protests with the
                                                 off switch.
                                                                                                  soon as possible or you can run into some
                                                                                                  big problems.’
                                                                                                      I glanced at the list. Fan belt in need of
                                                                                                  replacing, cambelt worn – advise replacing,
                                                                                                                                                                   this autumn                                                     Oliver?
                                                                                                                                                                   Versatile, protein rich, high-energy and tasty, nuts are

                                                                                                                                                                                                                                   I
heat, its upholstery bears the marks of              Behind me, cars were hooting and             front shocks worn, rear tyres smooth,                                                                                               f you’re known for your
                                                                                                                                                                   perfect as a snack and will add flavour and crunch to
carsick puppies and bored children. But          flashing their lights. A thin wisp of blue       exhaust pipe cracked, left stoplight.                                                                                               trademark recipes, enjoy
                                                                                                                                                                   anything from salads to roasts to desserts. So, make like
I’m beginning to think it’s time to put my       smoke was coming out of my bonnet. On                My eyes scanned the list with a sound                                                                                           getting creative in the kitchen
                                                                                                                                                                   a squirrel this autumn and try some nutty recipes, like
vehicle out to pasture.                          my right was a concrete barrier, on my left,     like a credit card being swiped. My heart          Step 1                                                                        or have secret dreams of hosting a
                                                                                                                                                                   these white chocolate chip cookies with almonds.
   It all started the other day on my way to     six lanes of traffic where two highways          grew heavier and began to sink in my chest,                                                                                      cooking show, you could be a star
                                                                                                                                                                   What better treat to enjoy while you’re hibernating?
work. Traffic was bumper to bumper and           merged. Another plume of blue smoke              finally coming to rest somewhere in the pit                                                                                      in EB Insider’s new competition,
since I wasn’t moving, I decided to call         erupted from the bonnet, the dashboard           of my stomach.
                                                                                                                                                                   Ingredients                                                     Dine in with me.
Winny.                                           flashed, the engine buzzed. I swerved into           ‘What’s this about the stoplight?’ I asked,
   ‘Hi Honey, it’s me.’                          the left lane, turned on my hazards and          hopefully. ‘Can’t you just put a new bulb in?’                   •   1/2 cup softened, unsalted butter
   ‘Hi, Eb,’ Winny replied. ‘Everything ok?’     killed the engine.                                   ‘I did try that,’ said Wayne. ‘But it seems                  •   1/3 cup sugar                                               We’re looking
   ‘Yes,’ I said, inching forward. ‘Just stuck       You know, remarked my ancestors, while       it isn’t the light itself that is the problem.                   •   1/3 cup brown sugar                                         for delicious
in traffic. How are the kids feeling?’           I forced trembling fingers to dial the AA,       It’s maybe your stoplight switch, but my                         •   1 egg                                                       recipes that
   ‘They’re fine,’ said Winny. ‘Both their       horses never leaked oil.                         auto-electrician isn’t in today.’                                •   1 t vanilla essence                                         are unusual,
stomachs mysteriously stopped cramping,              Later that day, Winny dropped me off             Horses didn’t have stoplights, remarked                      •   1 cup flour                                                 eye-catching
                                                                                                                                                     Step 2
but it’s too late to get them to school now.     at the mechanic where I reluctantly paid         my ancestors. Go jump in a hay bale, I                           •   1/2 t bicarb                                                or simplified
They wanted chocolate milkshakes. I gave         for five hours of labour spent identifying,      replied.                                                         •   1/2 t salt                                                  variations of
them black tea and dry toast just in case        assessing, sourcing parts for and, eventually,       Heart in stomach, I drove my hatchback                                                                                       old favourites.
                                                                                                                                                                   •   1/2 cup sliced almonds
they had a relapse.’                             fixing the problem.                              home – the once-faithful vehicle that now,
                                                                                                                                                                   •   1/2 slab white chocolate, chopped                           Whether it’s Tannie Sara’s famous
   I chuckled, cutting into the fast lane            Along with my receipt, Wayne – of            in its crotchety old age, had so maliciously
as the traffic finally began to move. As         Wayne’s Super Speedy Motor Services              stabbed me in the back.                                                                                                          bredie or your own chocolate
I accelerated, a red light flashed on the        – handed me a grease-smudged piece of                I parked it over the car-shaped light                        Method                                                          concoction, if it’s easy to make
dashboard and my car made a loud,                paper.                                           patch in the garage and shut the door on 10                      Pre-heat oven to 1900 C                                         and irresistibly tasty, we want to
disquieting buzzing sound.                           ‘They said you didn’t want any extra         years of companionship with mixed feelings                       1 Blend butter, sugars, egg and vanilla essence until fluffy.   know about it.
   ‘What on earth is that dreadful noise?’       work done on the car,’ he said. ‘But this are    – betrayal, anger, loss. Then I collapsed on                     2 Mix in flour, bicarb and salt – do not over-mix.
demanded Winny.                                  some other things we picked up. If it was        the couch with a cup of coffee and opened          Step 3        3 Stir in white chocolate chunks and almonds.                   The best entry each edition will
   I looked in the rear-view mirror and saw      up to me, I suggest you get it looked at as      the classifieds.                                                 4 Mound dough by 1/3 cupfuls onto lightly greased baking        be published in EB Insider, along
                                                                                                                                                                     tray.                                                         with photos of the prize-winning
                                                                                                                                                                   5 Bake for about 15 mins until light brown around the
                                                                                                                                                                                                                                   chef making the dish in front of
                                                                                                            Did you know?                                          edges, then remove from oven and allow to cool.
                                                                                                                                                                                                                                   judges at a gourmet evening.
                                                                                                            The can opener was invented 48                         Note: Watch closely while in oven; cookies burn easily.         The winner also receives a R1000
                                                                                                            years after cans were introduced.                                                                                      voucher for kitchen equipment,
                                                                                                            Product labels would read: ‘cut                                                                                        sponsored by Banks and will enter
                                                                                                            around on the top near to outer                                                                                        the grand 'cook-off' where an
                                                                                                            edge with a chisel and hammer’.          Step 4                                                                        AMC cooking set is up for grabs.
                                                                                                            The can opener was invented in
                                                                                                            1858 by American, Ezra Warnet,                                                                                         The theme for the first round
                                                                                                            but only became popular in 1868                                                                                        is winter. So email your yummy
                                                                                                            when it was given away free with                                                                                       winter recipes to consideritdone@
                                                                                                            canned beef. There is also a claim                                                                                     metropolitan.co.za – fortune and
                                                                                                            that Englishman, Robert Yeates,                                                                                        fame are up for grabs!
                                                                                                            invented the can opener in 1855.
                                                                                                            http://www.didyouknow.cd                                                                                               *Prizes not exchangeable for cash

                                                                                                                                                     Step 5

 15   EB INSIDER Autumn 2006                                                                                                                                                                                                                          EB INSIDER Autumn 2006   16
         FEATURE                                                                                                                                                                                                                                                    FEATURE



                                                                                                                                                      Autumn
                                                                                                                                                         Sports diary
Employers                                                                                                                                             SPORTS DIARY                                                                SUPER 14
                                                                                                                                                                                                                                  RUGBY
wise up to                                                                                                                                            CRICKET
                                                                                                                                                      April
                                                                                                                                                                                                                              APRIL
                                                                                                                                                                                                                              1 Hurricanes v Crusaders Wellington 07:30

fund                                                                                                                                                  South Africa v New Zealand
                                                                                                                                                      15 - 20 Test Supersport Park
                                                                                                                                                      Centurion 10:00
                                                                                                                                                      27 Sahara Park Newlands 10:00                                           7
                                                                                                                                                                                                                                   Chiefs v Highlanders Hamilton 09:35
                                                                                                                                                                                                                                   Sharks v Reds Durban 17:00

                                                                                                                                                                                                                                   Crusaders v Waratahs Christchurch 09:35


                                                                                                                                                      May                                                                     8    Highlanders v Western Force Dunedin 04:35
On March 8 the                                                                                                                                                                                                                     Chiefs v Vodacom Bulls Hamilton 07:30
                                                                                                                                                      South Africa v New Zealand                                                   Blues v Vodacom Stormers Auckland 09:35
Metropolitan Auditorium                                                                                                                               05 Test Liberty Life Wanderers                                               Brumbies v Vodacom Cheetahs Canberra 11: 40
at Parc du Cap played host                                                                                                                            Stadium 10:00                                                                Cats v Reds Johannesburg 17:00

to employers in the liquor                                                                                                                                      GOLF                                                          14   Blues v Western Force Auckland 09:35

and catering trade for an                                                                                                                                       April                                                         15   Crusaders v Vodacom Cheetahs Christchurch 07:30
                                                                                                                                                                                                                                   Chiefs v Vodacom Stormers Mount Maunganui 09:35
information forum on the                                                                                                                                        07 - 13 The Masters Augusta, GA                                    Reds v Vodacom Bulls Brisbane 11:40
                                                                                                                                                                14 - 20 The Heritage Hilton Head Island, SC                        Cats v Sharks Johannesburg 17:00
Liquor and Catering (Cape)
                                                                                                                                                                      21 - 27 Shell Houston Open Houston, TX
Pension Fund.                                                                                                                                                         28 - 04 May HP Classic of New Orleans New Orleans, LA   16   Highlanders v Hurricanes Dunedin 04:35
                                                                                                                                                                                                                                   Waratahs v Brumbies Sydney 11:40
                                                                                                                                                                         May
                                                                                                                                                                                                                              21   Chiefs v Vodacom Cheetahs Hamilton 09:35



A
           bout 270 representatives from
           various restaurants and hotels                                                                                                                                05 - 11 Wachovia Championship Charlotte, NC               Reds v Vodacom Stormers Brisbane 11:40
           in the Cape Town area were                                                                                                                                    12 - 18 EDS Byron Nelson Championship Irving, TX          Western Force v Crusaders Perth 13:45
                                               Employee Benefits as the administrator of       workplaces. Renier is following these
           invited to the forum, which was a   the fund,’ says Renier.                         requests up and has already planned a                                     19 - 25 Bank of America Colonial Fort Worth, TX
first for the participating employers in the                                                   session for the fund members in May this                                  26 - 01 June Memorial Tournament Dublin, OH          22   Brumbies v Hurricanes Canberra 11:40
                                                                                                                                                                                                                                   Sharks v Blues Durban 15:00
Liquor and Catering Trade (Cape) Pension          He reports 98% of respondents were           year. ‘Information sessions for employers                                                                                           Vodacom Bulls v Cats Pretoria 17:00
Fund.                                          impressed with the content, excellent           and members respectively will become

   The forum was an opportunity to inform
                                               facilities and quality of presentations,
                                               according to feedback brochures.
                                                                                               permanent annual fixtures as they allow
                                                                                               us to work smarter, not harder and, at the             PSL SOCCER                                                              28   Highlanders v Waratahs Dunedin 09:35
                                                                                                                                                                                                                                   Cats v Western Force Johannesburg 19:10
participating employers about the Liquor                                                       same time, promote the Metropolitan brand              April
and Catering Pension Fund, the benefits          Most respondents also indicated they          amongst stakeholders in the Hospitality
the fund offers its members, as well as the    would attend another such session and           Trade, the fastest growing industry in South           12 Ajax Cape Town v Orlando Pirates ABSA,                               29   Hurricanes v Chiefs Wellington 09:35
                                                                                                                                                                                                                                   Brumbies v Reds Canberra 11:40
familyassistancebenefit, an add-on benefit     would like a presentation at their respective   Africa today,’ he says.                                   Kimberley                                                                 Vodacom Cheetahs v Blues Bloemfontein 15:00
which Metropolitan Employee Benefits                                                                                                                                                                                               Vodacom Bulls v Sharks Pretoria 17:00
recently introduced under certain Risk                                                                                                                19 Supersport United v Mamelodi Sundowns
                                                                                                     ‘The forum empowered employers                                                                                                Vodacom Stormers v Crusaders Cape Town 19:10
Benefit Policies, says Renier Grosch,                                                                                                                    Super Stadium
                                                                                                  to understand their role under the fund.
coordinator of the forum.                                                                         In addition, a number of participating                 Orlando Pirates v Dynamos Ellis Park
                                                                                                  employers either have franchisees and/                 Stadium                                                              MAY
   Renier kicked off the morning                                                                  or other companies in their groups that             22 Tembisa Classic v Santos Harry Gwala Stadium                         5 Hurricanes v Reds Wellington 09:35
session with an overview of the fund, its                                                         do not currently belong to the fund. The                                                                                         Vodacom Bulls v Crusaders Pretoria 19:10
                                                                                                                                                         Moroka Swallows v Jomo Cosmos Herman Immelman
benefits to members and employers and                                                             forum opened up the potential for new                  Free State Stars v Black Leopards Goble Park Stadium
an explanation of the administration and                                                          business opportunities, which is very
                                                                                                                                                         Bush Bucks v Bloemfontein Celtic ABSA Stadium EL
                                                                                                                                                                                                                              6    Chiefs v Waratahs Hamilton 09:35
claims procedures.                                                                                exciting.’                                                                                                                       Brumbies v Highlanders Canberra 11:40
                                                                                                                                                         Ajax Cape Town v Golden Arrows Greenpoint Stadium                         Vodacom Cheetahs v Western Force Kimberley 15:00
   Karin Niemand spoke about the                                                                      Renier expressed his thanks and                                                                                              Sharks v Vodacom Stormers Durban 17:00
                                                                                                                                                      23 Silver Stars v Kaizer Chiefs Peter Mokaba Stadium
disability process and Arlene Georgeson                                                           gratitude to all Metropolitan Employee                                                                                           Cats v Blues Johannesburg 19:10
addressed the topical issue of dealing                                                            Benefits staff who participated in                  26 Bush Bucks v Orlando Pirates ABSA Stadium EL
with Aids in the workplace.                                                                       making the forum a success. He                         Golden Arrows v Free State Stars King’s Park                         12   Crusaders v Brumbies Christchurch 09:35
                                                                                                                                                         Mamelodi Sundowns v Tembisa Classic Super Stadium                         Reds v Highlanders Townsville 11:40
                                                                                                  especially thanked the Liquor and
                                                                                                                                                                                                                                   Sharks v Western Force Durban 19:10
Chris Cook explained the                                                                          Catering administration team, led by
familyassistancebenefit.                                                                          Lourika Wolfaardt, who put in long
                                                                                                  hours to ensure member benefit                                        FORMULA 1                     April                   13   Blues v Chiefs Auckland 09:35
                                                                                                                                                                                                                                   Waratahs v Hurricanes Sydney 11:40
   ‘The forum opened the lines                                                                    statements could be distributed at the                                                              02 Australia                 Vodacom Cheetahs v Cats Kimberley 15:00
of communication, providing an                                                                    forum, as well as Strategic Marketing                                                               23 San Marino                Vodacom Stormers v Vodacom Bulls Cape Town 17:00
opportunity for interaction between                                                               who were excellent at facilitating the
                                                                                                  day’s proceedings. According to Renier,                                                             May
participating employers and the                                                                                                                                                                                               20   Semi 1st v 4th
fund, thereby exposing participating                                                              it was indeed a TEAM effort, proving                                                                07 Europe                    Semi 2nd v 3rd
employers to both the capital and                                                                 Together Everyone Achieves More!                                                                    14 Spain
intellectual resources of Metropolitan                                                            Forum organiser, Renier Grosch and Heidi Bruce of                                                   28 Monaco               27   Final
                                                                                                  strategic marketing

17   EB INSIDER Autumn 2006                                                                                                                                                                                                                                       EB INSIDER Autumn 2006   18

				
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