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Introducing

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					     TNUA

 Introducing
Enterprise Alert

A New Concept for
   Safety and
E911 Compliance
              Overview
•   Glossary of Terms
•   Responsibilities
•   Understanding of Product Features
•   Summarization of Benefits
•   Schematic Representation
•   VoIP
         Glossary of Terms
• PSAP – Public Safety • ELIN – Emergency
  Answering Point           Location Identification
• PS/ALI – Private          Number
  Switch Automatic        • ERL – Emergency
  Location Identification   Response Location
• ANI – Automatic         • E9-1-1 – Enhanced 9-1-1
  Number Identification
• CLID – Calling Line ID
• PERS – Public
  Emergency Reporting
  Service – A Bell
  Canada Tariff Service
        Who Dialed 911?
• Where is the victim caller located?
• May have a pre-existing medical
  condition
• May work alone or after regular
  hours
    PSAP Responsibilities
• Identifying the location of victim
  callers who dial 9-1-1 or 9-9-1-1 from
  “behind” a switch (PBX or IP)
  – Call Takers helped with STARcode™
• Determining the nature of the event
• Triage and dispatching First
  Responders
       Your Responsibilities

• Updating the Bell Canada ALI database
• Passing correct ANI/CLID to the PSAP
• Alerting on-site security personnel of a 911
  call in progress
  – Screen “pops”
  – Passive Monitoring
  – Voice Recording
• Mitigating liability and lowering risks
          Updating ALI
• Each move, add and change must be
  reflected in the Bell Canada ALI
  database
• Requires a conduit service - PERS
• Changes can be frequent in a large
  enterprise
• Can be difficult to manage manually
       Passing ANI/CLID
• ANI/CLID is meaningful only if it
  exists in the Bell Canada ALI
  database
• “None-ALI” phone stations must be
  translated to an existing ALI entry
• The more ALI entries – the greater
  the number of “pixels”
        Notifying Security
• Knowledge of the nature of the event
• Security may be able to assist
  – Trained in CPR
  – Triage function
  – Isolating the incident
• Escort First Responders to the victim
• Recording the event for later review
• Additional notification as required
        Cost of Inaction
• Federal and Provincial regulations
  are coming!
• Difficulty in finding the 911 caller
• Increased insurance premiums
• Ethical – Employers should provide
  the safest environment possible for
  their employees
Introduction to Enterprise
           Alert
     Enterprise Alert Basics
•   Switch independent and CPE based
•   Network-based or stand-alone
•   Browser-based administration
•   Critical system redundancy
•   Supports NENA data format
•   Supports convergence of traditional
    PBX and VoIP platforms
  Enterprise Alert Features
• Basic Enterprise Alert “package”
  – Enterprise Alert software
  – Local ALI database (extension driven)
  – PRI “by-pass” box
  – Passive monitoring
  – 911 call recording
  – Extension translation and/or insertion
  – Extensive reporting capabilities
Add’l Enterprise Alert Features
• Event notification methods
  – Radio pager, LED board, strobe light,
    printer (LAN, local and dial-up), instant
    messaging, audible alarm, voice call,
    group call
• Database integration
• PS/ALI interface
• Multi-site support
     Bottom Line Benefits
• Helps organizations do their best to
  protect employees
• Improves emergency response time
• Directing First Responders
• Provides information to all available
  outlets in a timely manner
• Secures campus environment
• Reduces liability and insurance premiums
• Will satisfy anticipated 911 legislation
Enterprise Alert Schematic
                                                                                     ™
                                     Enterprise Alert
   911 Victim
                                                                                    Ethernet LED Board
Caller (Ext 7639)
                                                                                  Located in Security Office

                                                                         7639 - 911 Building 2, 4th Floor, Room 2128




                                                                                                                  Instant Message




                                                                                           Local Area Network
                                     PRI Trunk
                                                                                                                    Notification
                                                                       By-Pass Box

             Enterprise
                PBX
                                                                                                                    Network Printer


                                     PRI Trunk                 Enterprise Alert
                                                                   Engine
                                                                                                                Security Monitoring
 PSAP                      PSTN                  Mapped DID to PSAP
                          And E911
                          Database
                   Screen Samples




                                          Sample database editing screen
  Sample history screen with debug “on”
                        Sample browser control screen


Sample 911 call history screen simplified
                                         Sample browser database editing screen
VoIP Issues
          VoIP and 911
• A Complex Issue – but not to XTEND
• VoIP Integration is Simply Just
  Another Type of Integration
• Mobility Within the Enterprise Wide
  Network
• Ability to “Pinpoint” the Victims’
  Location
       IP Phone Mapping
• IP Phones Need the Following
  – Extension Number (Ethernet Address,
    or IP Address for Soft Phones)
  – Phone to LAN Switch Port
  – LAN Switch Port to Physical
    Location/ERL
  – Phone or Device MAC Address
       IP Phone Mapping
• Where Mappings are Stored
  – Set up Manually with Installation of IP
    Phones
  – IP-PBX and Network Management
    Software Dynamically Maintain Phones’
    Address
• This Information is Integrated
  Directly into the XTEND Database
            VoIP Solutions
• Reading port number from Ethernet switch
  closest to victim caller station
  – Station mapped to jack, mapped to hub
  – May be dependant on SNMP
  – May be available only within a single data
    switch brand architecture
• Verification Engine
  – Station registration forced on initialization
  – Message sent to phone display requiring
    registration, building, floor and room
    information
            IP Phone: E-911 Support –
                 Port UP Condition
          2     Switch sends SNMP trap to            Ethernet Switch             User connects IP phone.
                NET Monitor referencing                                    1     Corresponding switch on
                port up condition                                                port enters an up state




                                                             Script spawns Telnet
                                                             session that queries the fdb          IP Phone
                                                         4   for the MAC address
    NET Monitor                                              associated with the up port




    NET Monitor launches an
    external script passing the                                      Script writes result of fdb
3   switch IP address and physical
                                                                 5   query to file for 911 Alert
    port # as parameters



                                            Script                                   911 Alert
           IP Phone: E-911 Support –
              Port DOWN Condition
               Switch sends SNMP trap to            Ethernet Switch             User disconnects IP phone.
          2    NET Monitor referencing                                    1     Corresponding switch on
               port down condition                                              the port enters a down state




                                                            Script spawns Telnet
                                                            session that queries the fdb          IP Phone
                                                        4   for the MAC address
    NET Monitor                                             associated with the down
                                                            port, and then disables the
                                                            port


    NET Monitor launches an
    external Script passing the                                     Script writes result of fdb
3   switch IP address and
                                                                5   query to file for 911 Alert
    physical port # as
    parameters


                                           Script                                   911 Alert
Thank You and Questions

XTEND Communications Corp.
         www.xtend.com


     Marv Kantrowitz (212)951-7642
      MKantrowitz@XTEND.com

				
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posted:3/21/2011
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