Concierge Services Concierge Services by gyvwpsjkko


									Staying in a villa does not necessarily mean that you will not have the convenience of service. We at Plett
Villas have worked in the hospitality industry; including five star hotels for more than 25 years. We
understand the meaning of service and have put together a list of what can be arranged in the privacy of
your home. Please note that these do need to be arranged in advance. Apart from the services that can
be arranged in advance there will be a welcome pack in your villa on arrival with a list of emergency
numbers, medical centers and contacts, food and beverage suppliers, restaurants, activities, children’s
entertainment and care centres, transport, health and beauty, entertainment, golf, churches and more.
We also supply all our guests with a map of the area. Plett Villas meets and greets our clients and are
there to guide you and answer all your questions. It is our pleasure to ensure that you are introduced to
our beautiful area and that all your needs and requirements are met.

In Your Villa

Maid Service
Most of the homes in our portfolio have full time maid service. These maids work in the home on a full time basis
and know the home completely. They have been well-trained by their owners and have a wonderful service ethic.
We do charge extra for weekends should you require a maid as it is important for the staff to have remuneration
for the time they would usually not be on duty. Most of our rates include the maid on weekdays. If you are a
large party we will arrange extra maid service.

In most cases laundry is done on a complimentary basis by the maid on duty unless otherwise specified.

Should you require a maid to look after your children we will source a suitable maid at an additional fee. You can
then pay the maid according to the time you require i.e. there will be a daily and evening rate. The evening rate
will include transport for the maid unless they are live in maids.
Should you require an au-pair that can drive we will try and source an au-pair for you if we know in advance.

Other standard service
Our homes owners have contractors that maintain the gardens, swimming pools etc. Most of the homes are also
contracted to a local security company for their home alarms and alarm response.

Shopping and stocking your villa
Should you be arriving late or require the convenience of having Plett Villas shop for you and stock the home we
will be happy to do this for a nominal additional fee. We can shop for groceries, fresh fish from our fish market
and beverages. We will require notification in advance and your shopping list.
Should you wish to do your own shopping there are some stunning shops in the area from grocers to deli shops,
fresh fish market, deli’s and more. The Saturday fresh produce market is just ten minutes from Plettenberg Bay.

Catering in the home
There are an assortment of different catering options. Some of our maids can cook breakfast and we can
therefore offer this service daily. Catering can be prepared and then brought to your home if you are entertaining
or if you wish a meal to be prepared for you and your family and delivered. A chef can be arranged to prepare a
meal in the privacy of your home to your specifications. Alternatively we can arrange for a chef to be present
throughout your stay to prepare all meals. Some clients ask us to arrange for a cook rather than a chef just to
do the basics. All catering and chefs are quoted for in addition to your stay. It can really be a wonderful
experience to have a meal in your villa. After a long day of touring or lazing at the beach have a traditional South
African barbeque, fish and prawn barbeque, Italian and Pizza evening (some of our homes have Pizza ovens),
canapés for a sundowner get-together, a romantic dinner for two or picnic basket, fine dining or good home
cooked traditional meals.

Spoil yourself by having a butler to assist with drinks, answering the telephone, shopping and creating a truly
relaxing environment. Must be arranged in advance at an additional charge.

For those that are high profile guests that require private security guards we can arrange this is advance with a
reputable company in Plettenberg Bay. Must be arranged in advance at an additional charge.
Health and beauty in your home
Massages and beauty treatments can be arranged in the privacy of your villa. Holistic healing is very popular and
there are some wonderful healers and masseuse in Plettenberg Bay. This will be charged separately depending
on the treatments and arranged on request.

Apart from the services that we can arrange in your home we offer a host of concierge services. All these
services are additional to your rental quote and can be arranged on request or in some instances during
your stay.

Transfers and tours
We can assist in arranging a transfer to and from the airport or to your dinner venue and back.
Should you wish to explore the area in more detail with Plett Villas, we can arrange for a private tour. There are
some magical parts of the Garden Route that the locals have discovered and we would love to share these with

Hiking, Nature and Cycling Trails
If you are a nature lover then Plettenberg Bay is the place to be. With the diversity of mountains, rivers,
indigenous forests, Fynbos, lagoons, birds, magnificent stretches of beach and a wealth of marine life. Hiking
with a guide can be arranged to explore these wonderful sights. There are some stunning hiking trails in the area.
Also use up some of that energy on guided off-road trails bike through our beautiful forest.

Marine Tours
Plettenberg Bay is rich in marine resources and we have the following mammals visiting our bay: Humpback,
Minke, Southern Right and Brydes Whales. Orcas, Humpback, Bottlenose and Common Dolphin, Seals, Sharks
and pelagic birds. Plett Villas can arrange a tour with Ocean Blue Adventures to visit these magnificent mammals
in their natural environment. You can either join a scheduled tour or we can arrange a private charter with your
own guide. This unique experience allows you to really explore the bay at your own pace taking in all the
wonders. Interaction with guide ensures an informative and memorable journey. Find our more about the
O.R.C.A. Foundation and their conservation efforts.

Authentic Township Tour
Experience the Qolweni Township on a guided tour. Visit the crèche and learn more about the way of life. All
proceeds benefit the community.

 A variety of activities and adventure experiences are available. The Worlds Highest Bungy Jump is just 15
minutes from Plettenberg Bay. Experience the well-know Tree Top Canopy Tour where you traverse amongst the
canopy of the Tsitsikamma Forest from one tree to the next. Take a scenic helicopter flip over the Garden Route
or leap out of a plane in a tandem sky jump.

The Karoo
The Karoo is in magical contrast to the lush green and blue of the Garden Route. Its stark beauty has captured
many hearts and it is definitely worth visiting. A unique way to take in the splendour of the Karoo is by Hot Air

Oysters and Champagne on the Knysna Lagoon
The Knynsa Lagoon and Heads is one of the favorite tourist attractions. A private sailing charter with Springtide
Charters on their beautiful yacht is wonderful. Sail across the lagoon and through the Knysna Heads whilst
sipping champagne and enjoying the popular Knysna Oyster!
Children’s delights
There are some wonderful excursions for children, visit one of the two elephant parks where you can touch and
feed the elephants and learn more about these gentle giants. If the children are of old enough they could also
experience a ride on the elephant. Visit Monkeyland and Birds of Eden – a huge safe haven for a large variety of
monkeys and birds. Keep the little ones busy at Funky Monkey, a supervised art studio where they can explore
their creativity. They will also love Ocean Blue Adventures and the Saturday morning market has an assortment
of entertainment for children. In summer they can have great fun at Wild Waters or Adventure Land with their
water slides and swimming pools. The snake park is wonderfully informative and set in a natural environment.

There are numerous and stunning golf courses in the area and The Garden Route is known as the golf Mecca of
South Africa. Some of the golf courses are: Plettenberg Bay Country Club, Turtle Creek, Knysna Country Club,
Pezula, Simola, Fancourt, Pinnacle Point and Oubaai Golf Estate. David from Plett Villas is a keen golfer and can
arrange a personalised and escorted golf tour with you; or offer assistance and advice.

Plett Villas is very knowleagble about the restaurants in the area. We will give you a list of restaurants on arrival;
however should you wish to book a restaurant in advance we will be happy to assist. There are some great child
friendly restaurants and also some really lovely restaurants for a romantic evening or special occasion. Should
you wish to book private venues for small functions we will be happy to assist. We will introduce you to some
great local favorites; for example the Brammon Wine Estate Country Restaurant and the elusive cheese farm in
Tsitsikamma which is a treat of a meal. We have Sushi, fine dining, Italian and seafood restaurants in the area.

Polo has brought a refined edge to Plettenberg Bay and is a wonderful outing for all. We will advise you if there
are any polo tournaments when you are visiting. There are three polo estates in Plettenberg Bay with Kurland
hosting international tournaments.

Beauty and Health
There are some wonderful health and beauty spas in the area for example: Pezula, Kurland Hotel and Estate. The
Plettenberg and other spas in town. We can assist in arranging and introducing you to a host of qualified holistic
healers in the area. We have one home that has four bedrooms and runs as a private spa. It is a five star
property surrounded by the Tsitsikamma Forest.

Boutique Shops
Plettenberg Bay has a variety of top quality shopping experiences with art galleries and boutique shops. Get our
advice on our local produce and shops to visit.

Learn to Surf
Come on give it a bash – learn to surf during your visit! Plettenberg bay has two excellent surf schools.

We will be happy to assist with bookings and arrangements for these experiences mentioned. Should
you require we can offer private and personalized tours with a Plett Villas representative.

I have included some interesting facts on Plettenberg Bay for your perusal:

Situated:       In the heart of the Garden Route – half an hour’s drive from Knysna to the West and two and a
                half hours drive to Port Elizabeth to the East. Approximate 5-6 hours drive from Cape Town
Airports:       Plettenberg Bay – charter flights
                George Airport – 1 hours drive (with road works for the next two years 1-2 hours drive)
                Port Elizabeth – 2.5 hours drive (with current road works 2-3 hours drive)
Weather:        Temperate climate all year round – summer highs usually up to approximately 32 degrees
                maximum and winter lows during the days usually 16 degrees. There is no specific rainy season
                on The Garden Route.
Know for:       Plettenberg Bay is known for its incredible natural beauty, huge stretches of beautiful beaches,
                indigenous forest in surrounding areas and the backdrop of The Outeniqua Mountains. It is also
                a fashionable and very trendy town with designer boutiques and superb restaurants. There are a
                large variety of activities in the area to partake in or just laze on one of our stunning beaches. It
                is also the ideal location to enjoy the rest of the Garden Route, its golf courses, The Karoo and
                more are a days outing

Plett Villas Local Community Efforts
Plett Villas support the Mazizame Children’s Shelter: Welfare number: 005-341 NPO
The project was registered in 1992 and offers a child a constant alternative to the destructive environment of an
unbearable home life. Sadly, their home life typically includes; alcoholic parents, poverty, physical and mental
abuse and the child’s inability to cope with step-parents, single or divorced parents. Only R1000.00 feeds a child
for a year and we encourage our guests to consider their plight. Donations can be made directly to Mazizame
either when the clients are here, during or after their stay. We would be happy to introduce our guests to this
worth cause when they visit. Please help to support Mazizame!

Plett Villas takes pride in our thorough knowledge of this beautiful area which we have fallen in love with
                                 We will be happy to let you in on the secret!
                          Copyright: Plett Villas . Linda and David Packwood
                              082 890 1033 . 082 929 0714 . 044 535 9073

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