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Case study Blue Label Telecoms

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					      Activi Technology Services (Activi) –           Rollout
      Successful national rollout of nearly             logistics – configure Lotto terminals and
                     8 000 Lotto terminals              distribute to technical teams;
                                                        install terminals on national basis;
     In 2006, the National Lottery Board                install shop fitting and issue consumables; and
   awarded Gidani a seven year tender to                test the terminal and sign-off.
    manage the running of South Africa’s
                                                      Support and handover
     national Lottery. In December 2006,
                                                        ongoing onsite operational support;
  Gidani appointed Activi to assist it with
                                                        scale down rollout;
the rollout and initial maintenance of new              testing of regional and national retail network;
  Lotto machines across                                 and
             South Africa.                              final preparation to go live.
                                                      Operations
                                                        initiate preventative maintenance procedures;
                  Case study                            manage new Lotto installations and
                                                        cancellations;
                                                        swap Lotto devices;
  Activi’s primary responsibilities included:           initiate terminal refurbishments; and
    the transportation of Lotto terminals, from the     manage terminal upgrades or downgrades.
    regional offices to merchant;
                                                      Identification, training and handover to Gidani’s
    the installation and commissioning of Lotto’s
                                                      operating teams
    terminal;
    the assembly and placement of Lotto’s stand       Activi’s national rollout plan was based on three to
    and merchandise;                                  five, 40 minute installations, per two man team,
    terminal testing and installation sign-off        per day. From February to April 2007, 102 Activi
    initial operational and field support; and        teams successfully deployed 7 652 new Lotto
    phase 2 handover to Gidani’s maintenance
    teams.                                            period 684 tons of electronic equipment was
                                                      handled and tracked 18 times from manufacturer
  Activi executed the rollout in five phases:
                                                      to retailer.
  Pre-rollout
    design of the rollout “system” – procedures       In addition, Activi successfully fielded close to
    and technology;                                   30 000 onsite field support calls until May 2008,
    acquire “equipment” required for rollout;         when Gidani’s fully trained in-house maintenance
    recruit and train rollout teams; and              teams assumed full operational control over its
    route and logistics planning.                     Lotto terminals and in-store merchandising.

				
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posted:3/21/2011
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