Activi Technology Services (Activi) – Rollout Successful national rollout of nearly logistics – configure Lotto terminals and 8 000 Lotto terminals distribute to technical teams; install terminals on national basis; In 2006, the National Lottery Board install shop fitting and issue consumables; and awarded Gidani a seven year tender to test the terminal and sign-off. manage the running of South Africa’s Support and handover national Lottery. In December 2006, ongoing onsite operational support; Gidani appointed Activi to assist it with scale down rollout; the rollout and initial maintenance of new testing of regional and national retail network; Lotto machines across and South Africa. final preparation to go live. Operations initiate preventative maintenance procedures; Case study manage new Lotto installations and cancellations; swap Lotto devices; Activi’s primary responsibilities included: initiate terminal refurbishments; and the transportation of Lotto terminals, from the manage terminal upgrades or downgrades. regional offices to merchant; Identification, training and handover to Gidani’s the installation and commissioning of Lotto’s operating teams terminal; the assembly and placement of Lotto’s stand Activi’s national rollout plan was based on three to and merchandise; five, 40 minute installations, per two man team, terminal testing and installation sign-off per day. From February to April 2007, 102 Activi initial operational and field support; and teams successfully deployed 7 652 new Lotto phase 2 handover to Gidani’s maintenance teams. period 684 tons of electronic equipment was handled and tracked 18 times from manufacturer Activi executed the rollout in five phases: to retailer. Pre-rollout design of the rollout “system” – procedures In addition, Activi successfully fielded close to and technology; 30 000 onsite field support calls until May 2008, acquire “equipment” required for rollout; when Gidani’s fully trained in-house maintenance recruit and train rollout teams; and teams assumed full operational control over its route and logistics planning. Lotto terminals and in-store merchandising.