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Tri-Com Central Dispatch 3823 Karl Madsen Dr. St. Charles, IL 60175 Phone: 630 232-4739 Job Application Information Position: CAD System Administrator June 18, 2008 TO: Applicants for CAD System Administrator Position FROM: Chuck Wrede, Tri-Com Deputy Director SUBJECT: Application Information Thank you for your interest in our Computer-Aided Dispatch (CAD) System Administrator position. As you may know, Tri-Com is the public safety (9-1-1) emergency communications center for the Cities of St. Charles, Geneva and Batavia and the Elburn Fire Protection District. Our Telecommunicators (9-1-1 call- takers/radio dispatchers) answer emergency telephone calls and dispatch police, firefighters and paramedics by radio and mobile data communications. We are looking for a full-time Computer-Aided Dispatch (CAD) System Administrator to carry out the job duties and responsibilities that are listed on the attached position description. Candidates must have a demonstrated knowledge of methods and principles of managing, maintaining, trouble-shooting and upgrading a public safety CAD system; and a minimum of four (4) years of multi-discipline (police, fire & EMS) public safety dispatch experience; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. To apply for this position, please fill out the attached application form Application deadline is Friday, August 1st, at 5:00 p.m. Completed applications are be mailed to me: Charles H. Wrede, Deputy Director Tri-Com Central Dispatch 3823 Karl Madsen Dr. St. Charles, IL 60175-7548 Telephone: 630 232-4739 Fax: 630 262-1911 COMPLETED APPLICATION FORMS MUST BE RECEIVED BY THE DEADLINE OF FRIDAY, AUGUST 1st , AT 5:00 P.M. Following is additional information for this position: Compensation Starting Pay: $26.34 hr. ($54,793 annual) Top of Pay Range for this Position: $37.19 hr. ($77,355 annual) Work Schedule Monday to Friday, daytime hours. Some flexibility in workdays and hours may be required. Additional information and application form follow… TRI-COM CENTRAL DISPATCH JOB DESCRIPTION – CAD System Administrator CLASS TITLE: CAD System Administrator DEPARTMENT: Tri-Com Central Dispatch FLSA STATUS: NON-EXEMPT REPORTS TO: Deputy Director of Tri-Com DATE: 6/2008 JOB SUMMARY AND DISTINGUISHING FEATURES OF THE WORK: Manages, maintains and operates all components of Tri-Com’s computer-aided dispatch (CAD) system hardware and software, including interfaces. This includes, but is not limited to, routine maintenance, keyboard entry of data, coordinating updates to the GIS database and map, troubleshooting problems and installing software updates. ESSENTIAL JOB FUNCTIONS: Importance Tasks % of Time Analyzes, coordinates and performs technical work and data entry to maintain the CAD software used by Tri-Com and its member agencies. This includes interfaces to mobile data 20 1 communications, automatic alarms, LEADS/NCIC, E9-1-1, alphanumeric paging, and police and fire records management systems. Develops and maintains CAD database files, including incident type codes, priority codes, emergency response areas/beats, response plans and resource assignment tables. Assists 2 16 with development and oversight of special and ongoing data entry tasks assigned to dispatch personnel (operations support assignments). Researches and verifies city annexations, new streets and changes to response beat/zone areas. Prepares, requests and oversees periodic map updates provided by GIS personnel of 3 12 client cities, i.e. St. Charles, Geneva, Batavia and Elburn. Assists the Computer Systems Technician as needed with installing and checking CAD system map updates. Collaborates with the Computer Systems Technician to install, maintain and troubleshoot 4 servers, workstation PCs and other hardware components and peripherals of the CAD system 11 and its interfaces. Works with the Computer Systems Technician and product vendors to resolve hardware and software problems. Tracks and follows up on pending issues via telephone and e-mail 5 11 communications to ensure successful and timely resolutions. Keeps Tri-Com management updated on the status of significant issues. Formulates database queries and designs reports to provide statistical analysis and 6 10 department management reports to Tri-Com’s client agencies and Board of Directors. Assists the Training Coordinator with providing fundamental and advanced instruction on CAD system operations to new and veteran dispatch personnel. Assists in the preparation 7 9 and updating of CAD user manuals, standard operating procedures and other written training and reference materials. Importance Tasks % of Time Interacts with personnel from IPSAN, LEADS and other data network entities to ensure that 8 the CAD and mobile data systems are accessing state and federal databases properly and to 2 ensure compliance with state and federal laws regarding security. Meets, confers and coordinates with application software and computer hardware vendors to ensure continued operation and/or facilitate the procurement of new software and hardware. 9 6 Recommends and assists with budget preparations for items related to the ongoing operation and enhancement of the CAD system and peripherals. Remains available to attend meetings of the Tri-Com Board of Directors, Tri-Com Staff, Police Operations Committee and Fire Operations Committee to report on matters related to 3 10 CAD operations. IMPORTANT JOB FUNCTIONS: Communicates effectively, both orally and in writing, with all levels of management and technical/non-technical staff. Maintains and upgrades knowledge, skills and personal development by attending training programs, seminars and user group meetings and reading trade and professional journals and publications. Performs other related duties as needed or assigned. MATERIAL AND EQUIPMENT USED: Computers; Microsoft and Motorola CAD software and related applications, such as Crystal Reports; general office equipment MINIMUM QUALIFICATIONS REQUIRED: Education and Experience: Associate’s degree from an accredited college or university in Computer Science or a related field, and Three (3) years of progressive experience in the management of Computer Aided Dispatch (CAD) software, and Four (4) years of multi-discipline (police, fire & EMS) public safety dispatch experience or Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job. Licenses and Certifications: None required. Full-access certification in LEADS (Law Enforcement Agencies Data System) is desirable. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of: Knowledge of methods and principles of managing, maintaining, troubleshooting, and upgrading a public safety computer-aided dispatch (CAD) system (preferably a Motorola CAD System). Police & fire field operations and dispatch practices in a multi-discipline, multi-jurisdictional public safety (9-1-1) communications environment. Computer hardware and software installation and troubleshooting. Network administration and commonly used applications. All computer hardware and software related to performing the essential job functions. Department organization, standard operating guidelines and policies, rules, and regulations. Skill in: Thinking logically and exercising technical judgment in troubleshooting computer applications and programs. Maintaining a high level of accuracy in all job duties and functions. Maintaining a harmonious work relationship with Tri-Com management, coworkers, employees of user agencies and vendors. Communicating orally and in writing in a professional and courteous manner with coworkers, employees of user agencies, citizens and vendors. Operating and maintaining all equipment required to perform the essential functions of the job. Mental and Physical Abilities: Ability to establish and maintain effective working relationships with fellow employees, city officials, other government agencies and the general public. While performing the essential functions of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel objects; reach with hands and arms; speak and hear; read and write; keyboard; and occasionally lift, carry, push or pull objects weighing up to 20 pounds. Working Conditions: Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust, with occasional exposure to electrical hazards. The employee’s typical working conditions are moderately quiet. I understand that nothing in this job description restricts Tri-Com's right to assign or reassign duties and responsibilities to this job at any time. I also understand that this position description reflects Tri-Com’s assignment of essential functions; it does not prescribe nor restrict the tasks that may be assigned. I further understand that this position description may be subject to change at any time due to reasonable accommodation or other reasons. This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible. Hiring Process\Hiring Packet Info – CAD System Administrator TRI-COM EMPLOYMENT APPLICATION Tri-Com Central Dispatch 3823 Karl Madsen Dr. St. Charles, IL 60175-7548 Contact: Charles H. Wrede, Deputy Director Telephone: 630 232-4739 Fax: 630 262-1911 E-Mail: firstname.lastname@example.org EQUAL OPPORTUNITY EMPLOYER It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on sex, age (over 40), race, color, religion, national origin, disability or other protected classification. POSITION APPLIED FOR: CAD System Admininistrator PLEASE PRINT OR TYPE. Do not use pencil or light-blue ink. Name: _________________________________________________ Date: ________________ (Last) (First) (Middle) Address: __________________________________________________________________________ (Street) (City) (State) (Zip) Telephone: ____________________________ E-Mail Address: ________________________ Social Security Number: _____________________ Are you at least 21 years old? Yes ___ No ___ Are you legally qualified for employment in the United States on an unrestricted basis? Yes ___ No ___ How did you learn of this employment opportunity? _________________________________________ Have you ever applied with us before? Yes ___ No ___ If “Yes” give approx date: ______________ Are you currently employed? Yes ___ No ___ May we contact your present employer? Yes ___ No ___ Are you currently on “lay-off” status and subject to recall? Yes ___ No ___ Are there any days, shifts or hours you cannot or will not work? Yes ___ No ___ If “Yes” please explain: _______________________________________________________________ Are you willing to work overtime if required? Yes ___ No ___ Can you travel on occasion if the job requires it? Yes ___ No ___ Have you ever been convicted of a felony, or pleaded no contest to a felony, or been convicted of a misdemeanor resulting in imprisonment or a fine of over $500 during the last 10 years? Yes ___ No ___ If “Yes” please explain: _______________________________________________________________ __________________________________________________________________________________ Have you ever received a dishonorable discharge from any branch of the United States Armed Forces? Yes ___ No ___ Are you currently using any illegal drugs? Yes ___ No ___ EDUCATION: Type Name & Address of School Course(s) of Study # of Years Diploma/Degree Completed Received High School College/Univ/ Tech/Military College/Univ/ Tech/Military College/Univ/ Tech/Military Other List or describe any other education, training, special skills, certificates/licenses or qualifications that might relate to this job. Keyboard (Typing) Speed Words Per Minute, if known: ______ wpm List any foreign languages you understand and/or speak. Language Understanding Speaking Fluent ___ Good ___ Fair ___ Fluent ___ Good ___ Fair ___ Fluent ___ Good ___ Fair ___ Fluent ___ Good ___ Fair ___ Fluent ___ Good ___ Fair ___ Fluent ___ Good ___ Fair ___ EMPLOYMENT EXPERIENCE: Begin with your present or most recent job. Include military or volunteer service. Employer: Dates of Employment Nature of Work Performed Address: From To Telephone: Hourly Pay or Salary Job Title: $ Supervisor’s Name: Reason for Leaving (if applicable): Employer: Dates of Employment Nature of Work Performed Address: From To (continued) Telephone: Hourly Pay or Salary Job Title: $ Supervisor’s Name: Reason for Leaving: Employer: Dates of Employment Nature of Work Performed Address: From To Telephone: Hourly Pay or Salary Job Title: $ Supervisor’s Name: Reason for Leaving: Employer: Dates of Employment Nature of Work Performed Address: From To Telephone: Hourly Pay or Salary Job Title: $ Supervisor’s Name: Reason for Leaving: ADDITIONAL INFORMATION: List or describe any professional, trade, business or civic activities and offices held. (You may exclude memberships which would reveal sex, race, religion, national origin, age, disability or other protected class.) Summarize special job-related skills and qualifications acquired from employment or other experience. Provide any additional information you feel may be helpful to us in evaluating your application. PLEASE STUDY THE ATTACHED FACT SHEET BEFORE ANSWERING THIS QUESTION. Do you feel you are capable of adequately performing, with reasonable accommodations if necessary, the essential job functions of this position as described on the attached fact sheet? Yes ___ No ___ REFERENCES: List only professional, business or personal references who have knowledge of your qualifications and fitness for the job position for which you’re applying. Do not include relatives, present or former employers or persons residing outside the United States. Name & Address Telephone Relationship: # Years Known: APPLICANT STATEMENT: I certify that the facts entered on this employment application are true and complete to the best of my knowledge. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I authorize investigation of all information contained in this application for employment as my be necessary in arriving at an employment decision. I understand that employment by Tri-Com and the City of Geneva is “at will,” which means that I may resign at any time and Tri-Com may discharge me at any time, with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by the Tri-Com Director. I understand, also, that I am required to abide by all rules and regulations of the employer. ________________________________________ _______________________ Signature of Applicant Date NOTICE OF APPLICANT BACKGROUND INVESTIGATION: As part of the hiring process, all job candidates should be aware that Tri-Com will check present and/or past employers and other reference sources listed by the applicant on the job application form. In addition, we may also contact other friends, acquaintances, business associates or anyone who is familiar with the applicant. We may also check with police departments, criminal justice agencies, educational institutions, military offices and other organizations and request information from their computer files and other records. When we make such a contact, we may ask a series of questions. These could pertain to the applicant’s personal background, education, work experience and performance, character, personality or personal habits. AGREEMENT: I have read and fully understand the above notice. I hereby voluntarily consent to allow Tri-Com Central Dispatch, or any of its employees, officers, agents, or designees to check my background by contacting any person or source of information they deem to be appropriate. Tri-Com Central Dispatch representatives may ask any questions they consider relevant to their hiring decision, including questions about my personal background, education, work experience and performance, character, personality and personal habits. I hereby authorize present and past employers and their representatives to provide any and all information they deem appropriate regarding my employment history, work performance and personal background to Tri- Com and its employees, agents or designees. I also authorize business associates, relatives, friends, acquaintances and others to provide Tri-Com representatives with any information they deem relevant to my application. In addition to authorizing the release of any information about my background, I hereby fully waive any rights or claims I have or may have against anyone providing such information to Tri-Com, and I release them from any and all liability, claims, or damages that my directly or indirectly result from the use, disclosure or release of any such information, whether such information is favorable or unfavorable to me. _____________________________________ __________________ Applicant Signature Date Typed or Printed Full-Name of Applicant: ____________________________________ Maiden Name (If Applicable): ________________________________________ Social Security Number: ______________________________ Forms\Job Application – Multi-Position