This page left blank by wuyunqing


									                                    Tri-Com Central Dispatch
                                      3823 Karl Madsen Dr.
                                      St. Charles, IL 60175
                                      Phone: 630 232-4739

                               Job Application Information

                 Position: CAD System Administrator

June 18, 2008

TO:             Applicants for CAD System Administrator Position

FROM:           Chuck Wrede, Tri-Com Deputy Director

SUBJECT:        Application Information

Thank you for your interest in our Computer-Aided Dispatch (CAD) System Administrator position. As you
may know, Tri-Com is the public safety (9-1-1) emergency communications center for the Cities of
St. Charles, Geneva and Batavia and the Elburn Fire Protection District. Our Telecommunicators (9-1-1 call-
takers/radio dispatchers) answer emergency telephone calls and dispatch police, firefighters and paramedics
by radio and mobile data communications.

We are looking for a full-time Computer-Aided Dispatch (CAD) System Administrator to carry out the job
duties and responsibilities that are listed on the attached position description. Candidates must have a
demonstrated knowledge of methods and principles of managing, maintaining, trouble-shooting and
upgrading a public safety CAD system; and a minimum of four (4) years of multi-discipline (police, fire &
EMS) public safety dispatch experience; or any combination of education, training and experience which
provides the required knowledge, skills and abilities to perform the essential functions of the job.

To apply for this position, please fill out the attached application form Application deadline is Friday, August
1st, at 5:00 p.m. Completed applications are be mailed to me:

Charles H. Wrede, Deputy Director
Tri-Com Central Dispatch
3823 Karl Madsen Dr.
St. Charles, IL 60175-7548

Telephone: 630 232-4739
Fax: 630 262-1911

OF FRIDAY, AUGUST 1st , AT 5:00 P.M.
Following is additional information for this position:


Starting Pay: $26.34 hr. ($54,793 annual)
Top of Pay Range for this Position: $37.19 hr. ($77,355 annual)

Work Schedule

Monday to Friday, daytime hours.
Some flexibility in workdays and hours may be required.

Additional information and application form follow…

                                       TRI-COM CENTRAL DISPATCH
                                JOB DESCRIPTION – CAD System Administrator
 CLASS TITLE:             CAD System Administrator
 DEPARTMENT:              Tri-Com Central Dispatch                                           FLSA STATUS: NON-EXEMPT
 REPORTS TO:              Deputy Director of Tri-Com                                                      DATE: 6/2008


 Manages, maintains and operates all components of Tri-Com’s computer-aided dispatch (CAD) system hardware
 and software, including interfaces. This includes, but is not limited to, routine maintenance, keyboard entry of data,
 coordinating updates to the GIS database and map, troubleshooting problems and installing software updates.


Importance   Tasks                                                                                              % of Time

             Analyzes, coordinates and performs technical work and data entry to maintain the CAD
             software used by Tri-Com and its member agencies. This includes interfaces to mobile data             20
    1        communications, automatic alarms, LEADS/NCIC, E9-1-1, alphanumeric paging, and police
             and fire records management systems.

             Develops and maintains CAD database files, including incident type codes, priority codes,
             emergency response areas/beats, response plans and resource assignment tables. Assists
    2                                                                                                              16
             with development and oversight of special and ongoing data entry tasks assigned to dispatch
             personnel (operations support assignments).

             Researches and verifies city annexations, new streets and changes to response beat/zone
             areas. Prepares, requests and oversees periodic map updates provided by GIS personnel of
    3                                                                                                              12
             client cities, i.e. St. Charles, Geneva, Batavia and Elburn. Assists the Computer Systems
             Technician as needed with installing and checking CAD system map updates.

             Collaborates with the Computer Systems Technician to install, maintain and troubleshoot
    4        servers, workstation PCs and other hardware components and peripherals of the CAD system              11
             and its interfaces.

             Works with the Computer Systems Technician and product vendors to resolve hardware and
             software problems. Tracks and follows up on pending issues via telephone and e-mail
    5                                                                                                              11
             communications to ensure successful and timely resolutions. Keeps Tri-Com management
             updated on the status of significant issues.

             Formulates database queries and designs reports to provide statistical analysis and
    6                                                                                                              10
             department management reports to Tri-Com’s client agencies and Board of Directors.

             Assists the Training Coordinator with providing fundamental and advanced instruction on
             CAD system operations to new and veteran dispatch personnel. Assists in the preparation
    7                                                                                                               9
             and updating of CAD user manuals, standard operating procedures and other written training
             and reference materials.
Importance   Tasks                                                                                                % of Time

             Interacts with personnel from IPSAN, LEADS and other data network entities to ensure that
    8        the CAD and mobile data systems are accessing state and federal databases properly and to                2
             ensure compliance with state and federal laws regarding security.

             Meets, confers and coordinates with application software and computer hardware vendors to
             ensure continued operation and/or facilitate the procurement of new software and hardware.
    9                                                                                                                 6
             Recommends and assists with budget preparations for items related to the ongoing operation
             and enhancement of the CAD system and peripherals.

             Remains available to attend meetings of the Tri-Com Board of Directors, Tri-Com Staff,
             Police Operations Committee and Fire Operations Committee to report on matters related to                3
             CAD operations.


 Communicates effectively, both orally and in writing, with all levels of management and technical/non-technical staff.

 Maintains and upgrades knowledge, skills and personal development by attending training programs, seminars and
 user group meetings and reading trade and professional journals and publications.

 Performs other related duties as needed or assigned.


 Computers; Microsoft and Motorola CAD software and related applications, such as Crystal Reports; general office


 Education and Experience:

 Associate’s degree from an accredited college or university in Computer Science or a related field, and

 Three (3) years of progressive experience in the management of Computer Aided Dispatch (CAD) software, and

 Four (4) years of multi-discipline (police, fire & EMS) public safety dispatch experience or

 Any combination of education, training and experience which provides the required knowledge, skills and abilities to
 perform the essential functions of the job.

 Licenses and Certifications:

 None required.

 Full-access certification in LEADS (Law Enforcement Agencies Data System) is desirable.

Knowledge of:

Knowledge of methods and principles of managing, maintaining, troubleshooting, and upgrading a public safety
computer-aided dispatch (CAD) system (preferably a Motorola CAD System).

Police & fire field operations and dispatch practices in a multi-discipline, multi-jurisdictional public safety (9-1-1)
communications environment.

Computer hardware and software installation and troubleshooting.

Network administration and commonly used applications.

All computer hardware and software related to performing the essential job functions.

Department organization, standard operating guidelines and policies, rules, and regulations.

Skill in:

Thinking logically and exercising technical judgment in troubleshooting computer applications and programs.

Maintaining a high level of accuracy in all job duties and functions.

Maintaining a harmonious work relationship with Tri-Com management, coworkers, employees of user agencies
and vendors.

Communicating orally and in writing in a professional and courteous manner with coworkers, employees of user
agencies, citizens and vendors.

Operating and maintaining all equipment required to perform the essential functions of the job.

Mental and Physical Abilities:

Ability to establish and maintain effective working relationships with fellow employees, city officials, other government
agencies and the general public.

While performing the essential functions of this job, the employee is regularly required to sit; use hands to grasp,
handle, or feel objects; reach with hands and arms; speak and hear; read and write; keyboard; and occasionally lift,
carry, push or pull objects weighing up to 20 pounds.

Working Conditions:

Work is performed in a normal office environment with little exposure to outdoor temperatures or dirt and dust, with
occasional exposure to electrical hazards.

The employee’s typical working conditions are moderately quiet.

I understand that nothing in this job description restricts Tri-Com's right to assign or reassign duties and
responsibilities to this job at any time. I also understand that this position description reflects Tri-Com’s assignment
of essential functions; it does not prescribe nor restrict the tasks that may be assigned. I further understand that
this position description may be subject to change at any time due to reasonable accommodation or other reasons.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be
requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be
evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with
Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Hiring Process\Hiring Packet Info – CAD System Administrator

Tri-Com Central Dispatch
3823 Karl Madsen Dr.
St. Charles, IL 60175-7548

Charles H. Wrede, Deputy Director
Telephone: 630 232-4739
Fax: 630 262-1911

EQUAL OPPORTUNITY EMPLOYER                       It is our policy to comply with all applicable state and
federal laws prohibiting discrimination in employment based on sex, age (over 40), race, color,
religion, national origin, disability or other protected classification.

POSITION APPLIED FOR: CAD System Admininistrator
PLEASE PRINT OR TYPE. Do not use pencil or light-blue ink.

Name: _________________________________________________                      Date: ________________
           (Last)          (First)         (Middle)

Address: __________________________________________________________________________
          (Street)                        (City)               (State)    (Zip)

Telephone: ____________________________            E-Mail Address: ________________________

Social Security Number: _____________________

Are you at least 21 years old? Yes ___    No ___

Are you legally qualified for employment in the United States on an unrestricted basis?
Yes ___ No ___

How did you learn of this employment opportunity? _________________________________________

Have you ever applied with us before? Yes ___       No ___   If “Yes” give approx date: ______________

Are you currently employed? Yes ___ No ___

May we contact your present employer? Yes ___ No ___

Are you currently on “lay-off” status and subject to recall? Yes ___   No ___

Are there any days, shifts or hours you cannot or will not work? Yes ___ No ___
If “Yes” please explain: _______________________________________________________________

Are you willing to work overtime if required? Yes ___ No ___

Can you travel on occasion if the job requires it? Yes ___ No ___

Have you ever been convicted of a felony, or pleaded no contest to a felony, or been convicted of a
misdemeanor resulting in imprisonment or a fine of over $500 during the last 10 years? Yes ___ No ___
If “Yes” please explain: _______________________________________________________________

Have you ever received a dishonorable discharge from any branch of the United States Armed Forces?
Yes ___ No ___

Are you currently using any illegal drugs? Yes ___ No ___

    Type          Name & Address of School           Course(s) of Study # of Years             Diploma/Degree
                                                                        Completed              Received

High School





List or describe any other education, training, special skills, certificates/licenses or qualifications that might
relate to this job.

Keyboard (Typing) Speed             Words Per Minute, if known: ______ wpm

List any foreign languages you understand and/or speak.

    Language                     Understanding                                      Speaking

                       Fluent ___     Good ___      Fair ___           Fluent ___     Good ___      Fair ___
                       Fluent ___      Good ___     Fair ___         Fluent ___      Good ___   Fair ___

                       Fluent ___      Good ___     Fair ___         Fluent ___      Good ___   Fair ___


Begin with your present or most recent job. Include military or volunteer service.

                                                  Dates of Employment       Nature of Work Performed

 Address:                                          From         To

                                                  Hourly Pay or Salary

 Job Title:

 Supervisor’s Name:

 Reason for Leaving (if applicable):

                                                  Dates of Employment       Nature of Work Performed

 Address:                                          From         To

                                                  Hourly Pay or Salary

 Job Title:

 Supervisor’s Name:

 Reason for Leaving:
                              Dates of Employment    Nature of Work Performed

Address:                       From         To

                              Hourly Pay or Salary

Job Title:

Supervisor’s Name:

Reason for Leaving:

                              Dates of Employment    Nature of Work Performed

Address:                       From         To

                              Hourly Pay or Salary

Job Title:

Supervisor’s Name:

Reason for Leaving:

List or describe any professional, trade, business or civic activities and offices held. (You may exclude
memberships which would reveal sex, race, religion, national origin, age, disability or other protected

Summarize special job-related skills and qualifications acquired from employment or other experience.

Provide any additional information you feel may be helpful to us in evaluating your application.


Do you feel you are capable of adequately performing, with reasonable accommodations if necessary, the
essential job functions of this position as described on the attached fact sheet? Yes ___ No ___

List only professional, business or personal references who have knowledge of your qualifications and
fitness for the job position for which you’re applying. Do not include relatives, present or former employers
or persons residing outside the United States.

       Name & Address                              Telephone             Relationship:           # Years Known:


 I certify that the facts entered on this employment application are true and complete to the best of my
 knowledge. In the event of employment, I understand that false or misleading information given in my
 application or interview(s) may result in discharge. I authorize investigation of all information contained in
 this application for employment as my be necessary in arriving at an employment decision.

 I understand that employment by Tri-Com and the City of Geneva is “at will,” which means that I may resign
 at any time and Tri-Com may discharge me at any time, with or without cause. It is further understood that
 this “at will” employment relationship may not be changed by any written document or by conduct unless
 such change is specifically acknowledged in writing by the Tri-Com Director.

 I understand, also, that I am required to abide by all rules and regulations of the employer.

 ________________________________________                 _______________________
  Signature of Applicant                                    Date

 As part of the hiring process, all job candidates should be aware that Tri-Com will check present and/or past
 employers and other reference sources listed by the applicant on the job application form.

 In addition, we may also contact other friends, acquaintances, business associates or anyone who is familiar
 with the applicant. We may also check with police departments, criminal justice agencies, educational
 institutions, military offices and other organizations and request information from their computer files and
 other records.

 When we make such a contact, we may ask a series of questions. These could pertain to the applicant’s
 personal background, education, work experience and performance, character, personality or personal


 I have read and fully understand the above notice. I hereby voluntarily consent to allow Tri-Com Central
 Dispatch, or any of its employees, officers, agents, or designees to check my background by contacting any
 person or source of information they deem to be appropriate.

 Tri-Com Central Dispatch representatives may ask any questions they consider relevant to their hiring
 decision, including questions about my personal background, education, work experience and performance,
 character, personality and personal habits.

 I hereby authorize present and past employers and their representatives to provide any and all information
 they deem appropriate regarding my employment history, work performance and personal background to Tri-
 Com and its employees, agents or designees.

 I also authorize business associates, relatives, friends, acquaintances and others to provide Tri-Com
 representatives with any information they deem relevant to my application.

 In addition to authorizing the release of any information about my background, I hereby fully waive any rights
 or claims I have or may have against anyone providing such information to Tri-Com, and I release them from
 any and all liability, claims, or damages that my directly or indirectly result from the use, disclosure or release
 of any such information, whether such information is favorable or unfavorable to me.

 _____________________________________                __________________
  Applicant Signature                                   Date

 Typed or Printed Full-Name of Applicant: ____________________________________

 Maiden Name (If Applicable): ________________________________________

 Social Security Number: ______________________________

Forms\Job Application – Multi-Position

To top