無投影片標題 by xiuliliaofz

VIEWS: 27 PAGES: 13

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Why do you like/dislike
E-mail?



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The Good & Bad of E-mail

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      The Weakest Link in E-mails
              Wrong time and date
              Vague subject line (SMART)
              No greeting and no sign off
              Poor formatting (no paragraphs or spacing)
Weak
              Vague message (poorly planned)
Planning
              Hunting for the response
              Unfriendly tone
              CC to the whole world
              Bad grammar, spelling and punctuation
              Reply in haste, just plain sloppy
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         Good Practice for E-mail
   Turn off the instant messaging system
    sometimes
   Don‟t feel obliged to give a quick reply
   Send CC/fwd copy to those who need to
    know, not to everyone you know
   Set up filters on your e-mail system
   Don‟t overlook oral communication          26
        Formatting E-Mail Messages

•   Salutation Options
    No salutation
    

V  “Hello Heather” “Dear Heather”
    “Hi, Heather” or “Good morning! Heather”
   Include name in first line (“Thanks, Heather,
    for your help . . .”).
   Dear Ms. Smith

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    Formatting E-Mail Messages

•   Body
     Cover just one topic.
     Use uppercase and lowercase letters.

     Use short line length if message might be
      forwarded.



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    Formatting E-Mail Messages
•   Closing
       Consider a complimentary closing such as “Sincerely”,
        “Best”, “Wishes”, “Regards”, or “Cheers”.
       Use a nice closing sentence. (We look forward to
        meeting you soon/See you soon/Please let me know.)
       Include your name and identification– especially in
        messages to outsiders.

              George Thomas
              Marketing Manager
              Aurora Superstores Ltd
              Tel: +44 114 2345563
              Fax: +44 114 3484765
              Mobil: +44 7770 234543
              http://www.aurora.com
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        Create Electronic Rapport
   Lead the reader into the message
     Thanks for calling me yesterday. …
     Thanks for your letter of March 6 about …
   Show emotions
     I‟ll be pleased to help you resolve the problem.
     I appreciate your understanding in …
     I am happy to …
   Use visual (vivid) languages
     I can see what you mean.
     Your suggestion looks good.
     This is clear to me now.
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    E-MAIL @ WORK

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                   Netiquette
   Never think you‟re talking to a computer
   Ensure you follow the rules of good writing
   Take off the caps lock
   Informality is OK in e-mails
   Question your subject heading
   Use short sentences and paragraphs
   Enumerate with numbers or bullets
   Tidy up long sentences
   Take a pride of your e-mail (meet ABC rules)
   Ensure everything is right before hit „send‟
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End

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