Docstoc

Slide 1 - Agency for Workforce Innovation

Document Sample
Slide 1 - Agency for Workforce Innovation Powered By Docstoc
					              Monthly Management Report (MMR) Measures
                               WIA
                       An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
                 All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.




                                                                             Performance, Reporting and Analysis                           107 East Madison Street
AWI Program Manager Antonio Carter
                                                                                 One-Stop and Program Support                          Caldwell Building, MSC# G-229
Phone: (850) 245-7406 Fax: (850) 245-7427
                                                                            Florida Agency for Workforce Innovation                    Tallahassee, Florida 32399-4135
E-mail: tony.carter@flaawi.com
  Monthly Management Report

• Training Objectives
  – Report:
     •   Design
     •   Data Capture Time Frame
     •   Location (Website)
     •   Data Retrieval Sources
     •   Measure Types
     •   Measures
     •   Regional Measure Analysis
    Monthly Management Report
Designed to display:

•   Monthly performance data from the Management Information Systems
    (MIS)
     – Provides a summary count (numerator, denominator, and rates) for
       regional activities and outcomes for the State fiscal year
          • State fiscal year (July 1 to June 30)

•   Cumulative performance data
     – Regional / AWI contracted performance measures
        • Comprised of 28 performance measures
             – Year to month basis

•   The Agency for Workforce Innovation (“Agency”) compiled this report from
    data provided by other organizations. Neither the State of Florida nor the
    Agency makes any warranty, expressed or implied, including the warranties
    of merchantability and fitness for a particular purpose arising out of the use
    or inability to use the data, or assumes any legal liability or responsibility for
    the accuracy, completeness, or usefulness of any information disclosed.
  Monthly Management Report
• Data captured:
  – On the first business day after the 15th day of the
    following reporting period (month)
     • Posted approximately 20 days after the end of the reporting
       period
         – Example: January data posted February 20
  – Posted to the Agency for Workforce Innovations
    Website
     • http://www.floridajobs.org/workforce/os_reports.html
         – First report posted in 2002
  Monthly Management Report

The data used in the reports comes from:

• The Department of Children and Families
  (DCF)
• AWI (One Stop Service Tracking)
• Employ Florida Marketplace (EFM)
    Monthly Management Report
          Measure Types
• Short-term measures

  – 12 WIA
  – 4 Welfare Transition
  – 4 Wagner-Peyser
  – 2 Veteran
  – 6 Customer Satisfaction
  Monthly Management Report

• WIA Outcome Data:
  – Closure Based
  – Administrative/Case Management Data
  – No UI Wage Data
  – Monthly and Year to Date
         Monthly Management Report
                  Measures
1 Welfare Transition Entered Employment Rate
2 Welfare Transition Entered Employment Wage Rate
3 Welfare Transition All Family Participation Rate
4 Welfare Transition Two Parent Participation Rate
5 WIA Adult Employed Worker Outcome Rate
6 WIA Adult Entered Employment Rate
7 WIA Adult Entered Employment Wage Rate
8 WIA Dislocated Worker Entered Emp Rate
9 WIA Dislocated Worker Entered Emp Wage Rate
10 WIA Adult and Dislocated Worker Entered Emp Rate
11 WIA In-School Youth Outcome Rate
12 WIA Out-Of-School Youth Outcome Rate
13 WIA Younger Youth Skill Attainment Rate
14 WIA Younger Youth Positive Outcome Rate
          Monthly Management Report
                Measures Cont.
15   Timeliness of Data Input For WIA Participations
16   Timeliness of Data Input For WIA Closures
17   Wagner-Peyser Entered Employment Rate
18   Wagner-Peyser Entered Emp Rate for those Employed at Participation
19   Wagner-Peyser Job Placement Wage Rate
20   Wagner-Peyser Percent Of Job Openings Filled
21   Short-Term Veterans Entered Employment Rate
22   Short-Term Vet Entered Emp Rate for those Employed at Participation
23   Customer Satisfaction - WIA Individuals
24   Customer Satisfaction - Wagner-Peyser Individuals
25   Customer Satisfaction - All Employers
26   Customer Satisfaction - Planned Sample WIA
27   Customer Satisfaction - Planned Sample Wagner-Peyser
28   Customer Satisfaction - Planned Sample Employers
  Monthly Management Report

Measure 5. WIA Adults Employed Worker
 Outcome Rate
  – Numerator: The number of WIA adults
    employed at participation minus global
    exclusions, who entered employment at case
    closure and attained a credential

  – Denominator: The number of WIA Adult case
    closures that were employed at participation
    minus global exclusions
  Monthly Management Report

Measure 6. WIA Adult Entered Employment Rate

  – Numerator: The number of WIA Adults who were not
    employed at participation minus global exclusions,
    who entered employment at closure

  – Denominator: The number of WIA Adult case
    closures not employed at participation minus global
    exclusions
  Monthly Management Report

Measure 7. WIA Adult Entered Employment
 Wage Rate

  – Numerator: The average WIA Adult program
    hourly wage at entry into employment

  – Denominator: The regionally adjusted Lower
    Living Standard Income Level (LLSIL) for a
    family of three
  Monthly Management Report

Measure 8. WIA Dislocated Worker Entered
 Employment Rate.

  – Numerator: The number of WIA Dislocated
    Workers who were employed at case closure

  – Denominator: The number of WIA Dislocated
    Workers case closures
  Monthly Management Report

Measure 9. WIA Dislocated Worker Entered
 Employment Wage Rate.

  – Numerator: The average WIA Dislocated
    Worker program hourly wage at entry into
    employment

  – Denominator: The regionally adjusted Lower
    Living Standard Income Level (LLSIL) for a
    family of three
  Monthly Management Report

Measure 10. WIA Adult and Dislocated
 Worker Employment Rate.

  – Numerator: The unduplicated number of WIA
    Adult and Dislocated Workers who were
    employed at case closure

  – Denominator: The unduplicated number of
    case closures that were WIA Adult and
    Dislocated Workers
  Monthly Management Report
Measure 11. WIA In-School Youth Outcome Rate

  – Numerator: The unduplicated total of those who
    obtain a credential or a diploma or at case closure
    were in post-secondary education or advanced
    training or qualified apprenticeships or the military or
    who had entered employment

  – Denominator: The number of Older and Younger
    Youth case closures minus global exclusions that had
    no high-school diploma or the equivalent at
    participation (less than 12th grade) and who were in
    secondary school at participation
  Monthly Management Report
Measure 12. WIA Out-of-School Youth Outcome Rate.

   – Numerator: The unduplicated total of those who obtain a
     credential or a diploma or were in post-secondary education or
     advanced training or qualified apprenticeships or the military or
     who had entered employment at case closure



   – Denominator: All Younger Youth and Older Youth (including
     those jointly served as adults), and youth 18-21 served as adults
     only, minus global exclusions, who were not in secondary school
     at participation and who were not in secondary school at case
     closure
  Monthly Management Report

Measure 13. WIA Younger Youth Skill
 Attainment Rate.

  – Numerator: Goals attained during the month

  – Denominator: For the month, Goals due to be
    attained and exited, goals not due but exited
    and basic skills deficient without basic skill
    goal set and non basic skills deficient without
    goal set
  Monthly Management Report
Measure 14. WIA Younger Youth Positive
 Outcome Rate.

  – Numerator: The number of WIA Younger Youth (14-
    18) that exited the program minus global exclusions,
    with positive outcomes (enter employment, military,
    apprenticeship programs, post-secondary education,
    or receive a diploma)

  – Denominator: The number of WIA Younger Youth
    (14-18) case closures, minus global exclusions
  Monthly Management Report

Measure 15. Timeliness of Data Input for WIA
 Participants.

  – Numerator: The sum of the days between the
    participation dates (first activity) and the dates the
    participants are data entered into the EFM system

  – Denominator: The number of WIA participants
    entered into EFM during the month
  Monthly Management Report

Measure 16. Timeliness of Data Input for
 WIA Closures.

  – Numerator: The sum of the days between the
    closure dates and the dates the closure data
    are entered into the EFM system

  – Denominator: The number of WIA Closures
    entered into EFM during the month
  Monthly Management Report

Measure 23. Customer Satisfaction - WIA
 Individuals

  – Numerator: The weighted average of WIA participant
    ratings on each of the 3 questions regarding overall
    satisfaction reported on a 0-100 scale based on the
    American Customer Satisfaction Index (ACSI)


  – Denominator: The number of WIA participants
    responding in the monthly telephone survey
  Monthly Management Report
Measure 24. Customer Satisfaction – Wagner-
 Peyser Individuals

  – Numerator: The weighted average of Wagner-Peyser
    job seeker ratings on each of the 3 questions
    regarding overall satisfaction reported on a 0-100
    scale based on the American Customer Satisfaction
    Index (ACSI)

  – Denominator: The number of Wagner-Peyser job
    seekers responding in the monthly telephone survey
  Monthly Management Report

Measure 26. Customer Satisfaction –
 Planned Sample WIA

  – Numerator: The actual WIA customer
    satisfaction sample size for the month

  – Denominator: The planned WIA customer
    satisfaction sample size required for the
    month
  Monthly Management Report

• AWI online reports

  –AWI Reports Page
  –Front-End Reports on EFM
  –EFM Data Store Queries
                                       Questions ?
              Monthly Management Report (MMR) Measures
                                             Telly Buckles
                           Performance Reporting and Analysis – Supervisor
                                            850.245.7149
                                      telly.buckles@flaawi.com



AWI Program Manager Antonio Carter               Performance, Reporting and Analysis          107 East Madison Street
Phone: (850) 245-7406 Fax: (850) 245-7427            One-Stop and Program Support         Caldwell Building, MSC# G-229
E-mail: tony.carter@flaawi.com                  Florida Agency for Workforce Innovation   Tallahassee, Florida 32399-4135