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Stakeholder Benefits Tool
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STAKEHOLDER BENEFITS TOOL



What this tool enables you to do


A. Explore and Search the Framework; to use the checklists of benefits and stakeholders for inspiration when justifying yo




B. Develop a quicklook 'Benefits Footprint' for for your project; to quickly develop a graphical illustration of Who benef




C. Develop a more detailed 'Benefits-Beneficiary' Table for your project as a foundation for a more detailed busines




D. Explore projects that have been mapped against this framework at http://www.esd.org.uk/solutions4inclusion/




Terms and Conditions




Background
STAKEHOLDER BENEFITS TOOL
The key objective of this tool is to help you identify Who Benefits? and How they Benefit? from projects
intended to achieve social outcomes. This tool will help those who are seeking to establish or extend local
projects, which have multiple participating organisations, and potentially (but not necessarily) an ICT element. It

What this tool enables you to do
The foundation of this tool is a benefits-beneficiary framework which has been developed through desk research
and empirical analysis of over 500 projects. This tool enables you to:
A. Explore and Search the Framework; to use the checklists of benefits and stakeholders for inspiration when justifying your

            Search/ Explore Framework


B. Develop a quicklook 'Benefits Footprint' for for your project; to quickly develop a graphical illustration of Who benefits?

     Create Benefit 'Footprint' for your Project


C. Develop a more detailed 'Benefits-Beneficiary' Table for your project as a foundation for a more detailed business c

     Create Project Benefits-BeneficiaryTable

D. Explore projects that have been mapped against this framework at http://www.esd.org.uk/solutions4inclusion/
              Go to Solutions4Inclusion
           (Internet Connection Required)

Terms and Conditions
By using this tool you agree to be bound by the Terms and Conditions in the End User Licence Agreement so please read them

        View End User License Agreement


Background
There is an ever-present need to look for new and innovative ways to make significant efficiency savings while
protecting key public services and ensuring the most vulnerable are not further disadvantaged. Areas of
expenditure such as procurement and consultancy will yield savings, but financial pressures will undoubtedly
require many to look further a field from the usual areas. The bulk of local expenditure, typically 70-80%, is in
providing social protection, health and education services often for the most vulnerable and excluded. For
example, it is estimated that NEETs cost £250k per individual over a lifetime, drug addicts £50k per annum and
the most challenging families can each cost around £250k per annum. It is always wise to examine services and
There are a number of important catalysts for change. A more co-ordinated and flexible approach to expenditure
at a local level can be a catalyst for bringing communities and service providers together to reshape services and
achieve better outcomes for the most disadvantaged, at less cost. The flexibility and foresight, for example, for
one public sector organisation to pay for an intervention by another which will benefit either or both, and reduce
overall expenditure in an area is a considerable opportunity. It is also an opportunity for the most disadvantaged
Information and Communications Technology (ICT) is another catalyst for change. ICT can underpin more
effective co-operation between service providers. It can also support outreach, and improve communication and
engagement with those who need most help. ICT is constantly changing and therefore opening up new potential
opportunities for addressing old problems. There are many excellent examples of the socially inclusive use of
technology. These typically aren‟t about major new government IT projects or about cutting edge technology.
This potent combination of bringing together a diverse set of local organisations around the needs of the most
vulnerable, and looking at them afresh through a technology „lens‟ to produce new approaches, has real potential
to meet the fiscal challenges of the next 5-10 years. But there are clear barriers, not least the fact that the costs
for these types of interventions often fall in different places to the benefits. This „sower-reaper‟ issue, as it is
sometimes referred, means there are natural disincentives for an organisation to fund a project for which they
themselves will not reap a satisfactory return on investment, even if there is a clear overall economic case when
the benefits to all other stakeholders are accounted for. Or to put it another way, local organisations are seldom
rewarded for helping each other with their efficiency targets. The key challenge is to be able to articulate the
ation when justifying your project.




 stration of Who benefits? and How they benefit? for your project.




more detailed business case




olutions4inclusion/




ment so please read them carefully.
Quicklook Benefits-Beneficiary 'Footprint' for your project

Project Title          Project Title

Short Project Description




Benefits                         Primary, Secondary or No Benefit?                                                                                                                Beneficiaries                                                                                                      Primary, Secondary or No Benefit?
Digital Access and Skills                                                                          No                                                                             Clients and Users                                                                                                                                              No

Social Wellbeing                                                                                   No                                                                             Family Friends and Carer                                                                                                                                       No

Inclusion, Equality and Empowerment                                                                No                                                                             Deprived Community                                                                                                                                             No

Service Transformation                                                                             No                                                                             Frontline Worker                                                                                                                                               No

Finance/ Income                                                                                    No                                                                             Local Authority                                                                                                                                                No

Housing                                                                                            No                                                                             Service Provider & Suppliers                                                                                                                                   No

Education and Skills                                                                               No                                                                             Local Strategic Partnership                                                                                                                                    No

Health and Care                                                                                    No                                                                             Wider Public Bodies                                                                                                                                            No

Crime and Safety                                                                                   No                                                                             Political                                                                                                                                                      No

Employment and Local Economy                                                                       No                                                                             Economy and Society                                                                                                                                            No

Community                                                                                          No

Environment                                                                                        No



Project Benefit Footprint:
  PROJECT/ACTION/
   INTERVENTION                                           BENEFITS: Enhancement/ Improvements to ….                                                                                                                                     BENEFICIARIES & STAKEHOLDERS                                                                                                                                                                                                         Key:
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Primary Benefits
                              Digital Access




                                                                                                                                 Social Wellbeing
                                and Skills




                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Secondary Benefits

                                                                                                    Inclusion, Equality & Empowerment                                                                                                                                                                                                                                                                                                                                        No Benefits


                                                                                                                                     Finance/ Income
                                                                                                                                                                                                                                                          Excluded Groups and Deprived Communities
                                                                                                                                                                                                                             Family, Friends and Carers




                                                                                                                                                                                                                                                                                                                             Service Provider Organisations and Suppliers
       Project Title




                                                                                                                                                                                                         Clients and users
                                                               Inclusion, Equality & Empowerment




                                                                                                                                                         Housing
                                                                                                                                                                                                                                                                                                         Frontline Workers
                                 Service Transformation




                                                                                                          Education and Skills




                                                                                                                                                                                     and Local Economy
                                                                                                                                                               Crime and Safety
                                                                                                                                       Health and Care




                                                                                                                                                                                                                                                                                                                                                                            Local Authorities
                                                                                                                                                                                        Employment




                                                                                                                                                                                                                                                                                                                                                                                                                                                       Society and Economy
                                                                                                                                                                                                                                                                                                                                                                                                                     Wider Public Bodies
                                                                                                                                                                                                                                                                                                                                                                                                Local Partnerships



                                                                                                                                                                                                                                                                                                                                                                                                                                           Political




                                                                                                                                         Community



                                                                                                                                       Environment
Explore and Search the Benefits Framework
This framework has been developed through desk research and empircal analysis against over 500 projects. Click on areas of
to explore checklists, and examples of benefits and beneficiaries. Use the boxes provided to search the lists and taxonomies



        ACTION/
     INTERVENTION                                                                                                                BENEFITS: Enhancement/ Improvements to ….




                                                                                                                Digital Access
                                      By Individuals and Communities

                                                                                                                                                                                                      Wellbeing




                                                                                                                  and Skills
                                                                                                                                                                         Inclusion, Equality & Empowerment
   INCLUSIVE APPLICATION AND USE OF




                                                                                                                                                                                                       Finance/ Income




                                                                                                                                                                                                                                                                                            Family, Friends and Carers
             TECHNOLOGY




                                                                                                                                                                                                                                                                        Clients and users
                                                                                                                                     Inclusion, Equality & Empowerment

                                                                                                                                                                                                                           Housing
                                                                       By Service Providers and Organisations




                                                                                                                                                                               Education and Skills




                                                                                                                                                                                                                                                    and Local Economy
                                                                                                                                                                                                                                 Crime and Safety
                                                                                                                                                                                                         Health and Care




                                                                                                                                                                                                                                                       Employment
                                                                                                                   Services




                                                                                                                                                                                                           Community



                                                                                                                                                                                                         Environment
                      Family, Friends and Carers


   Excluded Groups and Deprived Communities


                     Frontline Workers


Service Provider Organisations and Suppliers

                  Local Authorities
                                                                                              provided to search the lists and taxonomies for keywords.




 Local Partnerships
                                                                                             is against over 500 projects. Click on areas of the framework




Wider Public bodies
                                                              BENEFICIARIES & STAKEHOLDERS




      Political

Society and Economy




                                      Keyword:
                                                   Keyword:
                                                                                                                                                        Back to Introduction and Contents
Back to Introduction and Contents




              Keyword Search of Benefits:

              confidence


                         Search Benefit Framework




              Keyword Search of Benefit Stakeholders

              offender


                           Search Stakeholders
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefits is wide ranging. It covers the outcomes of activities, which help people to save money. It also covers f
efficiency savings to organisations. It also covers benefits from activities, which tackle financial exclusion and poverty.



BENEFIT LIST

Reference    Benefit Name
B1.1         Save Money/ Reduce Expenditure
B1.2         Make Money/ Generate Revenue
B1.3         Increase in Benefits/ Entitlements Claimed
B1.4         Improve access to cheaper goods and services
B1.5         Free/ Subsidised Internet Access
B1.6         Free/ Subsidised Computers/ Equipment
B1.7         Alleviate Poverty
B1.8         Support Financial Education and Skills
B1.9         Improved access to financial information and debt advice
B1.10        Stimulate Informal economy
B1.11        Improved access to financial services
B1.12
B1.13
B1.14
B1.15
B1.16
B1.17
B1.18
B1.19
B1.20
B1.21
B1.22
B1.23
B1.24
B1.25
B1.26
B1.27
B1.28
B1.29
B1.30
B1.31
B1.32
              Finance and Income

              B1


s of activities, which help people to save money. It also covers financial benefits to other stakeholders as well, for example, in the form of
 activities, which tackle financial exclusion and poverty.




              Details/ Examples
              For organisations or individuals e.g. reduced travel expenses, or online shopping savings
              e.g. ebay clubs for individuals to sell items, or a shared service offered by a local authority that generates revenue
              e.g. link-age teams, ebenefits Rotherham, or GIS mapping of benefit claims in Staffordshire Moorlands
              e.g. online shopping, eprocurement
              e.g. BT Basic, Milton Keynes service, Solihull Community Housing project
              e.g. Home Access Initiative to give PCs and the internet to poorer pupils
              e.g. paying international development funding to peoples mobiles to bypass corrupt governments, online debt advice
              e.g. Financial education games via mobile phones or interactive TV
              e.g. Advice Guide online, Toynbee Hall online services
              e.g. Freecycle, timebanking etc
              e.g. Electronic credit union services via interactive TV
                                Back to Framework




vers financial benefits to other stakeholders as well, for example, in the form of




 travel expenses, or online shopping savings
r a shared service offered by a local authority that generates revenue
 GIS mapping of benefit claims in Staffordshire Moorlands

  Community Housing project
 he internet to poorer pupils
g to peoples mobiles to bypass corrupt governments, online debt advice
 ones or interactive TV
e services

active TV
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefits relates to activities, which improve the education and skills of adults and children. It covers a range of
technology can particularly contribute.



BENEFIT LIST

Reference     Benefit Name
B2.1          Enhanced School Results
B2.2          Improved Basic Skills (numeracy, literacy)
B2.3          Improved English Language Skills
B2.4          Enhanced ICT skills
B2.5          Improved Transferable Skills
B2.6          Qualification(s) gained
B2.7          Progression
B2.8          Participation in Education Activity
B2.9          Enhanced support for special needs
B2.10         Enhanced Support for Teachers
B2.11         Enhanced Support for Trainers
B2.12         Increased Job Satisfaction among Educators
B2.13
B2.14
B2.15
B2.16
B2.17
B2.18
B2.19
B2.20
B2.21
B2.22
B2.23
B2.24
B2.25
B2.26
B2.27
B2.28
B2.29
B2.30
B2.31
B2.32
             Education and Skills

             B2


h improve the education and skills of adults and children. It covers a range of formal and informal learning activities to which digital




             Details/ Examples
             e.g. Knowsley work with text wake-up calls and online tutors, the ICT Test Bed etc.
             e.g. Games to Grow - Brain Training
             e.g. Online or Mobile phone based English as a Second Language (City of London)
             e.g. British Computer Society Courses like eCitizen, Equalskills, Core aspect of Digital inclusion activity
             e.g. activity getting younger people to interview older people - might improve English, presentational, ICT or other skills
             e.g. Adult education qualification, digital or otherwise
             e.g. progression from an informal to formal learning lots - there are many digital inclusion examples
             e.g. Not school.net supports excluded or other pupils continued participation in education
             e.g. ACE centres support children with communications difficulties through technology
             e.g. Learning platforms, interactive whiteboards etc
             e.g. learning Moodles or elearning environments
             e.g. ICT supports classroom teaching, freeing up time to focus on pupils in most need, increasing job satisfaction
                                                              Back to Framework




 t covers a range of formal and informal learning activities to which digital




 nd online tutors, the ICT Test Bed etc.

 s a Second Language (City of London)
Citizen, Equalskills, Core aspect of Digital inclusion activity
  w older people - might improve English, presentational, ICT or other skills
 herwise
  arning lots - there are many digital inclusion examples
er pupils continued participation in education
munications difficulties through technology
  ds etc
ents
 g up time to focus on pupils in most need, increasing job satisfaction
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to activities, which promote healthier communities and well-supported residents. They cover a r
mental health services and services for those with disabilities. Technology has considerable potential to improve access to info



BENEFIT LIST

Reference    Benefit Name
B3.1         Enhanced health
B3.2         Enhanced mental health
B3.3         Better Prevention of ill health
B3.4         Better Access to Care
B3.5         Faster access to Treatment and Drugs
B3.6         Improved Social Care
B3.7         Improved support for Independent living
B3.8         Improved satisfaction among patients
B3.9         Improved Effectiveness of Treatment
B3.10        Enhanced support for people with disabilities
B3.11        Improved access to Health information
B3.12        Improved Choice and Convenience
B3.13        Improved Support for those with addictions
B3.14        Improved Support for Health Workers
B3.15        Improved Support for Social Workers
B3.16        Increased Job Satisfaction among health and care workers
B3.17
B3.18
B3.19
B3.20
B3.21
B3.22
B3.23
B3.24
B3.25
B3.26
B3.27
B3.28
B3.29
B3.30
B3.31
B3.32
             Health and Care

             B3


ommunities and well-supported residents. They cover a range of activities, which improve health services and adult and child social care ser
logy has considerable potential to improve access to information, services and to speed up responsiveness - particularly if front line health a




             Details/ Examples
             e.g. Text based encouragement to quit smoking, improved access to health information, health kiosks (Sunderland)
             e.g. Threapy delviered via online chat - eclinic Doncaster PCT, computer based programmes -beating blues, fear fighter
             e.g. Telecare falls detectors, telehealth equipment to help people manage crhonic conditions at home etc
             e.g. Hospital and GP bookings via Digital TV, Health Kiosks, remote clinics, texting test results
             e.g. ePrescriptions, texting test results, single telephone numbers and internet sites e.g. NHS Direct/ Choices
             e.g. Telephone based care monitoring service in Newham, or Nottingham service for instant feedback to control centre after so
             e.g. Telecare and telehealth equipment helps people to live independently in their own homes
             e.g. Patient Opinion empowers patients allowing them to provide feedback which supports service improvement
             e.g. Supplementary online therapy has been shown to increase effectriveness of treatment for cases of depression
             e.g. video sign language service to access services for deaf, or text based service for deaf/ hard of hearing, robobraille to trsan
             e.g. NHS Choices, Helath Information Kiosks
              e.g. GP bookings on DiTV
             e.g. Addictions UK cognitive behaviour therapy support via SMS
             e.g. 'Blackberries' for Ambulance workers ..
             e.g. Remote case handling - digital pen and paper (Leeds)
             e.g. Falls detectors reduce fall call-outs among ambulance workers - so they can focus on value added activities that befit their
                                 Home




nge of activities, which improve health services and adult and child social care services. This category of benefit also covers
mation, services and to speed up responsiveness - particularly if front line health and care workers are supported.




 ing, improved access to health information, health kiosks (Sunderland)
c Doncaster PCT, computer based programmes -beating blues, fear fighter
 ment to help people manage crhonic conditions at home etc
   Health Kiosks, remote clinics, texting test results
e telephone numbers and internet sites e.g. NHS Direct/ Choices
e in Newham, or Nottingham service for instant feedback to control centre after social care visit
   people to live independently in their own homes
  ing them to provide feedback which supports service improvement
 shown to increase effectriveness of treatment for cases of depression
ervices for deaf, or text based service for deaf/ hard of hearing, robobraille to trsanslate braille documents to speech


py support via SMS

paper (Leeds)
ng ambulance workers - so they can focus on value added activities that befit their skills
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to activities which support people's basic, fundamental need for housing and shelter. The range
housing, to increase housing choice, to improve housing services and to tackle homelessness.



BENEFIT LIST

Reference    Benefit Name
B4.1         Improved Choice in Social Housing
B4.2         Improved Bidding Service
B4.3         Improved Repair and Maintenance Service
B4.4         Enhanced Tennant-Landlord Interaction
B4.5         Tennant Satisfaction
B4.6         Tennant Access to ICT and Support
B4.7         Enhanced Housing Information and Advice
B4.8         Enhanced Support for the Homeless
B4.9
B4.10
B4.11
B4.12
B4.13
B4.14
B4.15
B4.16
B4.17
B4.18
B4.19
B4.20
B4.21
B4.22
B4.23
B4.24
B4.25
B4.26
B4.27
B4.28
B4.29
B4.30
B4.31
B4.32
             Housing

             B4


 support people's basic, fundamental need for housing and shelter. The range of activities relates to using technology to improve access to
housing services and to tackle homelessness.




             Details/ Examples
             e.g. Virtual Viewings (einnovations programme), Choice Based Lettings via Digital TV (Kirklees)
             e.g. Choice based lettings via Digital TV (Kirklees)
             e.g. Responsive Repairs (Harlow) - uses mobile technology to alert and schedule maintenance staff
             e.g. Solihull Community Housing community web site, Community display screens - Places for People
             e.g. Interactive community CCTV system (Solihull Community Housing)
             e.g. Peabody Trust DigiVan, Carpenters Connect, Solihull Community Housing Broadband Powerline Service
             e.g. Housing Advice via DigiTV, Starthere kiosk service, Choice Based Lettings via Kiosks
             e.g. Website with up-to-date info on hostels for intermediaries to support homeless, Chain - database of rough sleepers
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d shelter. The range of activities relates to using technology to improve access to




me), Choice Based Lettings via Digital TV (Kirklees)
 lees)
bile technology to alert and schedule maintenance staff
 web site, Community display screens - Places for People
 lihull Community Housing)
 nect, Solihull Community Housing Broadband Powerline Service
 sk service, Choice Based Lettings via Kiosks
 or intermediaries to support homeless, Chain - database of rough sleepers
15
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefits relates to activities, which improve and transform services e.g. extend choice, availability, usability, ac
some of the other individual benefit categories that are service orientated, but technology can play such an important role in del



BENEFIT LIST

Reference     Benefit Name
B5.1          Increased Choice
B5.2          Increased Availability
B5.3          Increased Usability
B5.4          Increased Personalisation
B5.5          Faster Response
B5.6          Improved Information
B5.7          Improved Communication
B5.8          Improved Satisfaction
B5.9          Improved Employee Satisfaction
B5.10         Improved Reliability and Consistency
B5.11         Improved Security
B5.12         Improved Integration with other services
B5.13         Time Savings
B5.14         Improved Information Sharing
B5.15         Efficiency Gains - personnel
B5.16         Efficiency Gains - resources
B5.17         Efficiency Gains - cost avoidance
B5.18         More Efficient Use of Skills
B5.19         Equality Delivery/ Increased Reach
B5.20         Improved Awareness
B5.21         Improved Capability to Use Service
B5.22         Improved Use of Service
B5.23         Improved Reuse/ Retention
B5.24         Enhanced Involvement and Consultation
B5.25         Improved Transparency
B5.26         Reduced Risk
B5.27         Increased Flexibility
B5.28         Stronger Partnerships
B5.29         Improved Reputation and Trust
B5.30
B5.31
B5.32
             Enhanced Services

             B5


hich improve and transform services e.g. extend choice, availability, usability, accessibility etc. These benefits can flow to users, suppliers an
that are service orientated, but technology can play such an important role in delivering these benefits that this was seen to require a catego




             Details/ Examples
             e.g. Choice based lettings for housing, Choose and Book for health etc.
             e.g. Being able to look for Jobs on Job Centre Plus online in the evenings when job centres are closed
             e.g. Starthere makes access to services very easy - particularly for those with literacy issues
             e.g. the CHAIN homelessness database enables services to be tailored to homeless people when they turn up at a hostel
             e.g. online benefits calculator enables immediate access to benefits advice tailored to personal circumstances
             e.g. Directgov consolidates information in one place across many different areas of government services
             e.g. SMS used for deaf people, or video signing aids, or Milton Keynes web avatars - all improve communication
             e.g. Solihull Community Housing interactive CCTV service has improved tenant satisfaction
             e.g. Technology used to free up front line worker time to focus on value added, more satisfying/ rewarding work
             e.g. Meganexus customer database which improve the consistency of reporting against employment outcomes
             e.g. Use of cashless smart cards in school canteens is a more secure and safer way to pay
             e.g. ebenefits - integration of benefits across multiple agencies via a single service entry point
             e.g. Remote case management systems which avoid rekeying of data back in the office - e.g. digi pen and paper (Leeds)
             e.g. the CHAIN homelessness database enables sharing of information across hostels
             e.g. Telecare reduces loading on A&E and in hospitals, Online Choice Based Lettings reduces face to face enquiries
             e.g. GIS mapping of benefit hotspots enables focusing of marketing resources in areas of most need
             e.g. Virtual Prison Campus helps to reducing reoffending and the associated costs, telecare helps to avoid elderly falls escalatin
             e.g. Telecare enables falls to be handled by carers rather than ambulance workers
             e.g. Directgov & Transport Direct can be delivered indirectly via intermediaries to people who don't have direct access - so they
             e.g. Myguide increases the awareness of online government services to those just learning how to use the internet for the first t
             e.g. UK online centres worked in the South West to help people to access egovernment service through community centres
             e.g. egovernment rural eChampion programme helped to increase the use of online government services in rural areas
             e.g. Freecycle promotes reuse of products, technology which gives staff the flexibility to work at home or in the community can
             e.g. Digital Mentors programme run by Media Trust, lots of examples of technology supporting 'empowerment'
             e.g. Patient opinion improve transparency of health services, Care records improve transparency of care record etc
             e.g. South West Regional Reoffending Partnership - data sharing between partners to reduce the risk of reoffending, Contactpo
             e.g. GP and Hospital bookings via digital TV provide increased choice and flexibility in appointment times and changing these t
             e.g. South West Regional Reoffending Partnership - data sharing between partners to reduce the risk of reoffending,
             e.g. Solihull Community Housing interactive CCTV services has improved tenant satisfaction and the organisations reputation/
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 vailability, usability, accessibility etc. These benefits can flow to users, suppliers and service providers. These can relate to
 n important role in delivering these benefits that this was seen to require a category in its own right.




  se and Book for health etc.
 e Plus online in the evenings when job centres are closed
   easy - particularly for those with literacy issues
 bles services to be tailored to homeless people when they turn up at a hostel
diate access to benefits advice tailored to personal circumstances
 e place across many different areas of government services
  ng aids, or Milton Keynes web avatars - all improve communication
CCTV service has improved tenant satisfaction
 rker time to focus on value added, more satisfying/ rewarding work
mprove the consistency of reporting against employment outcomes
anteens is a more secure and safer way to pay
  multiple agencies via a single service entry point
 ch avoid rekeying of data back in the office - e.g. digi pen and paper (Leeds)
 bles sharing of information across hostels
  hospitals, Online Choice Based Lettings reduces face to face enquiries
s focusing of marketing resources in areas of most need
  reoffending and the associated costs, telecare helps to avoid elderly falls escalating into larger issues
carers rather than ambulance workers
 vered indirectly via intermediaries to people who don't have direct access - so they can still benefit
  ne government services to those just learning how to use the internet for the first time
West to help people to access egovernment service through community centres
me helped to increase the use of online government services in rural areas
echnology which gives staff the flexibility to work at home or in the community can support retention/ reduce churn
a Trust, lots of examples of technology supporting 'empowerment'
 health services, Care records improve transparency of care record etc
 ership - data sharing between partners to reduce the risk of reoffending, Contactpoint to reduce risks around vulnerable children
 provide increased choice and flexibility in appointment times and changing these times
 ership - data sharing between partners to reduce the risk of reoffending,
CCTV services has improved tenant satisfaction and the organisations reputation/ trust with tenants
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit is about ensuring people and communities are safe and secure. These benefits contribute to how safe
contribute in this way.



BENEFIT LIST

Reference    Benefit Name
B6.1         Reduction in Crime
B6.2         Reduction in Anti-social Behaviour
B6.3         Reduced Fear of Crime
B6.4         Reduced Re-offending
B6.5         Increased Support for Victims
B6.6         Improved Safety and Security
B6.7         Improved Support for front line workers
B6.8
B6.9
B6.10
B6.11
B6.12
B6.13
B6.14
B6.15
B6.16
B6.17
B6.18
B6.19
B6.20
B6.21
B6.22
B6.23
B6.24
B6.25
B6.26
B6.27
B6.28
B6.29
B6.30
B6.31
B6.32
            Crime and Safety

            B6


le and communities are safe and secure. These benefits contribute to how safe an area is and how safe people feel. There are many ways i




            Details/ Examples
            e.g. Information sharing between partners in Birmingham has helped to focus partner resources on priority issues and areas
            e.g. Digital TV based neighbourhood watch, intergenerational activities using technology, Solihull Community Housing interactiv
            e.g. Community displays and screens with reassuring information on crime and crime reporting
            e.g. Virtual Campus project, or Virtual Home project in Leicester to help exoffenders access services
            e.g. Text based bullying lines, Cyber mentors etc
            e.g. AlertBox is an electronic form of neighbourhood watch
            e.g. Community Wardens using PDAs to record incidents whilst out in the field.
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ontribute to how safe an area is and how safe people feel. There are many ways in which technology can




Birmingham has helped to focus partner resources on priority issues and areas
ntergenerational activities using technology, Solihull Community Housing interactive CCTV system
assuring information on crime and crime reporting
project in Leicester to help exoffenders access services
  etc
 urhood watch
ord incidents whilst out in the field.
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to activities that contribute towards making an area more environmentally sustainable. Benefits
environment and ways to reduce consumption and waste, carbon footprint etc. This category also relates to sustainable transpo
work remotely and reduce travel. Technology can also improve how well an area is kept - the living environment – supporting, f


BENEFIT LIST

Reference    Benefit Name
B7.1         Increased awareness of carbon footprint
B7.2         Enhanced information and advice
B7.3         Reduction in Carbon Footprint
B7.4         Increased Flexible Working
B7.5         Enhanced Transport Information
B7.6         Increased Shift to Public Transport
B7.7         Improved resilience to environmental risks
B7.8         Improved envirocrime reporting service
B7.9         Improved envirocrime responsiveness
B7.10        Improved access to healthy food
B7.11
B7.12
B7.13
B7.14
B7.15
B7.16
B7.17
B7.18
B7.19
B7.20
B7.21
B7.22
B7.23
B7.24
B7.25
B7.26
B7.27
B7.28
B7.29
B7.30
B7.31
B7.32
             Improved Environment

             B7


t contribute towards making an area more environmentally sustainable. Benefits relate to activities to improve knowledge and information ab
and waste, carbon footprint etc. This category also relates to sustainable transport and sustainable public places - technology can help peop
 an also improve how well an area is kept - the living environment – supporting, for example, the reduction in, and speed of response to envir




             Details/ Examples
             e.g. ACTON Co2 calculator via the Internet
             e.g. SMS air quality index
             e.g. Smart Energy Meters
             e.g. Homeshoring (Nottingham), Virtual Contact Centres for delivering Therapy (Doncaster PCT)
             e.g. TFL and transport direct which encourage use of public transport and modal shift
             e.g. Transport direct via the internet or digital TV helps to encourage modal shift
             e.g. Floods information online
             e.g. Report graffiti and fly tipping via web/ phone (Lewisham)
             e.g. Solihull community housing interactive CCTV system has improved community cleanliness - prevention and response
             e.g. Information online, access to healthy food co-ops, technology supporting community gardening projects
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 sustainable. Benefits relate to activities to improve knowledge and information about the
 to sustainable transport and sustainable public places - technology can help people to
onment – supporting, for example, the reduction in, and speed of response to envirocrime.




act Centres for delivering Therapy (Doncaster PCT)
e use of public transport and modal shift
 TV helps to encourage modal shift

one (Lewisham)
CTV system has improved community cleanliness - prevention and response
d co-ops, technology supporting community gardening projects
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to activities that improve how local communities get on. It describes benefits accruing from activ
neighbourhoods. Benefits include increased participation in community activities, community volunteering and increased interac
deliver many of these community and cohesion benefits.


BENEFIT LIST

Reference     Benefit Name
B8.1          Enhanced Community Cohesion
B8.2          Enhanced Community Participation
B8.3          Increased Volunteering
B8.4          Increased Satisfaction with Community
B8.5          Stronger Community and Voluntary Sector
B8.6          Increased ICT Capacity of Community and Voluntary Sector
B8.7          Enhanced Community Integration
B8.8
B8.9
B8.10
B8.11
B8.12
B8.13
B8.14
B8.15
B8.16
B8.17
B8.18
B8.19
B8.20
B8.21
B8.22
B8.23
B8.24
B8.25
B8.26
B8.27
B8.28
B8.29
B8.30
B8.31
B8.32
             Stronger Community

             B8


communities get on. It describes benefits accruing from activities, which strengthen communities, increase cohesion, tolerance and respect
unity activities, community volunteering and increased interaction between difference aspects of the community e.g. intergenerational activity




             Details/ Examples
             e.g. Community display screens promoting positive community activities and events, community web sites, Nings etc.
             e.g. Using games technology as an engagement tool to help people meet their neighbours, take part in activities etc
             e.g. Everybody online - volunteers helping their neighbours to access the internet and use computers, electronic Timebanking (
             e.g. Solihull Community Housing Project - 'virtual community
             e.g. Meganexus which helps 3rd sector employment agencies deliver an efficient and effective service;
             e.g. electronic village halls and eChampions (Sunderland), Web hosting Service (Stratford Upon Avon)
             e.g. Mobile phone based English as a Second Language (ESOL) training for BME communities (City of London)
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 ctivities, which strengthen communities, increase cohesion, tolerance and respect among neighbours and
 raction between difference aspects of the community e.g. intergenerational activity. Technology can help to




 ositive community activities and events, community web sites, Nings etc.
ment tool to help people meet their neighbours, take part in activities etc
eir neighbours to access the internet and use computers, electronic Timebanking (Kirklees)
  tual community
 oyment agencies deliver an efficient and effective service;
 (Sunderland), Web hosting Service (Stratford Upon Avon)
 d Language (ESOL) training for BME communities (City of London)
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to activities, which focus on people's social wellbeing. This includes "The Need for Being", for m
as hobbies and interests. It also focuses on the "Need for Relating" and the need for social interaction with family, friends and o



BENEFIT LIST

Reference     Benefit Name
B9.1          Improved Support for Hobbies and Interests
B9.2          Enhanced Interaction with Family
B9.3          Enhanced Interaction with Friends
B9.4          Enhanced Interaction with Community
B9.5          Improved Happiness and Fulfilment
B9.6          Improved Self-Confidence
B9.7          Enhanced Self-Esteem
B9.8          Increased Social and Support Network
B9.9          Improved Quality of Life
B9.10         Improved Life Skills
B9.11         Increased Independence
B9.12         Improved Vision
B9.13         Improved Hearing
B9.14         Improved Speech
B9.15         Improved Dexterity
B9.16         Improved Understanding and Cognition
B9.17
B9.18
B9.19
B9.20
B9.21
B9.22
B9.23
B9.24
B9.25
B9.26
B9.27
B9.28
B9.29
B9.30
B9.31
B9.32
              Enhanced Wellbeing

              B9


 ocus on people's social wellbeing. This includes "The Need for Being", for meaning, purpose and fulfilment in life e.g. support for purposeful
eed for Relating" and the need for social interaction with family, friends and others. These activities often fundamentally relate to „happiness‟.




              Details/ Examples
              e.g. Family history sessions with Silver Surfers, Music applications with young people etc.
              e.g. Prison video link to enable prisoners to keep in touch with family and try to prevent family breakdown on release
              e.g. Email, skype and other applications to help people to stay in touch, Voicemail4all service etc
              e.g. Reading circle book club via interactive digital TV in Kirklees
              e.g. Wii and tea sessions for older people
              e.g. Games2grow which takes NEETs on a learning journey from simple 'brain train' games which build confidence
              e.g. Soul Control - an anti-knife crime game produced by young people at risk of joining gangs, improves self esteem with tang
              e.g. Internet based support networks like Netmums
              e.g. Telecare and Telehealth technologies that enable people to live independently in their own homes rather then in care home
              e.g. ementoring for children in care and care leavers (Brightside Trust)
              e.g. Telecare and Telehealth technologies that enable people to live independently in their own homes rather then in care home
              e.g. The Listening Eye a national helpline for those having difficulty with their eyesight, staffed by people with avisual impairmen
              e.g. SMS4deaf a free text messaging service which gave the opportunity to text the council on any matter relating to the service
              e.g. BT –The Wheeltop project with SCOPE which uses communication aid equipment for people who cannot speak
              e.g. Assistive technology that enables people with motor disorders to use eye movements to control their PC and household eq
              e.g. ACE Centres which use technology to help young people to communicate
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d for Being", for meaning, purpose and fulfilment in life e.g. support for purposeful activities and 'quality of life activities' such
mily, friends and others. These activities often fundamentally relate to „happiness‟.




rs, Music applications with young people etc.
 eep in touch with family and try to prevent family breakdown on release
elp people to stay in touch, Voicemail4all service etc
digital TV in Kirklees

earning journey from simple 'brain train' games which build confidence
produced by young people at risk of joining gangs, improves self esteem with tangible outputs
 mums
at enable people to live independently in their own homes rather then in care homes
 leavers (Brightside Trust)
at enable people to live independently in their own homes rather then in care homes
 those having difficulty with their eyesight, staffed by people with avisual impairment and using virtual contact centre technology
  which gave the opportunity to text the council on any matter relating to the services provided.
which uses communication aid equipment for people who cannot speak
  with motor disorders to use eye movements to control their PC and household equipment including the TV.
elp young people to communicate
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefits relate to activities, which address inequalities, empower 'voiceless', isolated individuals and communit
accepted by others and can participate fully in the community and local decision-making, and access services.



BENEFIT LIST

Reference    Benefit Name
B10.1        Improved participation in community decisions
B10.2        Reduced Isolation
B10.3        Increased feeling of being part of community
B10.4        Improved Accessibility of Services
B10.5        Improved opportunities and life chances
B10.6        Enhanced Self-Expression/ Advocacy
B10.7        Improved Accessibility of ICT Equipment
B10.8        Access to technology via proxy users
B10.9        Enhanced Communication of Information
B10.10       Improved Prioritisation of Services
B10.11       Improved Targeting of Services
B10.12       More inclusive channels of access
B10.13       Improved Take-up of services
B10.14       Equality of public services in rural areas
B10.15
B10.16
B10.17
B10.18
B10.19
B10.20
B10.21
B10.22
B10.23
B10.24
B10.25
B10.26
B10.27
B10.28
B10.29
B10.30
B10.31
B10.32
             Equality, Inclusion & Empowerment

             B10


ss inequalities, empower 'voiceless', isolated individuals and communities, and tackle exclusion. This category relates to ensuring vulnerable
unity and local decision-making, and access services.




             Details/ Examples
             e.g. Staffordshire Moorlands e-planning service has opened up access to planning decisions across the district, Digital Me
             e.g. Leicestershire CareOnline - reducing isolation for vulnerable adults by providing access to computers and support at home
             e.g. Sunderland People First - empowering adults with learning difficulties to play an import role in helping their peers in the com
             e.g. WCAG standards for web accessibility, video-sign call centre for access to services etc
             e.g. Meganexus social networking technology to place individuals at the centre of a social network of employment and training
             e.g. ACE Centres, Sunderland People First etc
             e.g. Abilitynets work around increasing awareness and use of assistive technologies
             e.g. Access to Directgov via librarians, access to benefits online through Citizens Advice Bureau etc
             e.g. Starthere simple digital signposting to face to face and telephone services for those in most need.
             e.g. Staff Moorlands CRM system promotes most vulnerable callers to top of telephone call queues
             e.g. Staffordshire Moorlands GIS mapping for hotspots to improve benefits take-up
             e.g. Health kiosks in mosques, Starthere kiosks in prison, digital TV access to services, text service to homeless etc
             e.g. eChampion projects (City of London), eneigbourhoods (Sunderland), UK online centre egovernment campaign in SW, Stra
             e.g. Mobile contact centre' service bus in Stratford Upon Avon, ebus in Staffordshire Moorlands, Rural Cinema (Stratford-Upon
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nd communities, and tackle exclusion. This category relates to ensuring vulnerable people and those with disabilities feel




 ce has opened up access to planning decisions across the district, Digital Me
  ation for vulnerable adults by providing access to computers and support at home; a website and chatroom service
 dults with learning difficulties to play an import role in helping their peers in the community
 ideo-sign call centre for access to services etc
y to place individuals at the centre of a social network of employment and training partners who can help them
 tc
eness and use of assistive technologies
 s to benefits online through Citizens Advice Bureau etc
ce to face and telephone services for those in most need.
most vulnerable callers to top of telephone call queues
 r hotspots to improve benefits take-up
sks in prison, digital TV access to services, text service to homeless etc
 eigbourhoods (Sunderland), UK online centre egovernment campaign in SW, Stratford GIS benefits mapping etc.
atford Upon Avon, ebus in Staffordshire Moorlands, Rural Cinema (Stratford-Upon-Avon) etc.
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to activities, which use technology to improve the local economy. These benefits relate to emplo
work. They also relate to the ICT skills of employees and ensuring ICT infrastructure supports local businesses – particularly SM



BENEFIT LIST

Reference    Benefit Name
B11.1        Enhanced Information Advice and Guidance
B11.2        Enhanced capability to search and apply for work
B11.3        Work Experience
B11.4        Obtain Work/ Increase in employment
B11.5        Commence Self-Employment/ Increase Start-ups
B11.6        Improve Employee ICT Skills
B11.7        Improve ICT infrastructure
B11.8        Enhancing Local Economic Diversity
B11.9        Enhanced Competition and Competitiveness
B11.10
B11.11
B11.12
B11.13
B11.14
B11.15
B11.16
B11.17
B11.18
B11.19
B11.20
B11.21
B11.22
B11.23
B11.24
B11.25
B11.26
B11.27
B11.28
B11.29
B11.30
B11.31
B11.32
             Employment and Economy

             B11


ology to improve the local economy. These benefits relate to employees, businesses and the local community. They relate to the role of tech
 uring ICT infrastructure supports local businesses – particularly SMEs and start-ups in deprived areas.




             Details/ Examples
             e.g. using computers as both an engagement and information tool in UK online centres, ementoring projects for NEETs (e.g. B
             e.g. Meganexus CV builder online, Job Centre plus kiosks
             e.g. Slivers of Time for work and volunteering placements - which help to build peoples experience and confidence gradually as
             e.g. Meganexus employment social networking application
             e.g. LEGI fund activities around providing ICT access, training and support for the self employed and start-ups in deprived area
             e.g. Circuit riders support for employee ICT training
             e.g. Broadband aggregation or local public private partnerships to deliver broadband infrastructure, Broadplaces in Shropshire
             e.g. eprocurement portal that provides a level playing field between businesses and the third sector to compete for council busi
             e.g. eprocurement portal that provides a level playing field between businesses and the third sector to compete for council busi
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to employees, businesses and the local community. They relate to the role of technology in helping to support people into
ularly SMEs and start-ups in deprived areas.




 t and information tool in UK online centres, ementoring projects for NEETs (e.g. Brightside)
 e plus kiosks
g placements - which help to build peoples experience and confidence gradually as a pathway to further work
ng application
T access, training and support for the self employed and start-ups in deprived areas
raining
 ivate partnerships to deliver broadband infrastructure, Broadplaces in Shropshire
 l playing field between businesses and the third sector to compete for council business
 l playing field between businesses and the third sector to compete for council business
BENEFIT CATEGORY TITLE

BENEFIT CODE

CATEGORY DESCRIPTION
This category of benefit relates to traditional direct digital inclusion activities to extend internet access and improve basic ICT sk
framework, or an additional positive outcome of other activities.



BENEFIT LIST

Reference     Benefit Name
B12.1         Internet Access in the Community
B12.2         Internet Access at Home
B12.3         Current Generation Broadband Access
B12.4         Next Generation Broadband Access
B12.5         Access to a computer
B12.6         Attitudes towards the Internet
B12.7         Reduced Fear of Technology
B12.8         Training and Support
B12.9         Basic ICT Skills
B12.10        Increased Trust in Internet
B12.11
B12.12
B12.13
B12.14
B12.15
B12.16
B12.17
B12.18
B12.19
B12.20
B12.21
B12.22
B12.23
B12.24
B12.25
B12.26
B12.27
B12.28
B12.29
B12.30
B12.31
B12.32
             Digital Access and Skills

             B12


ect digital inclusion activities to extend internet access and improve basic ICT skills. It is often an enabler for the delivery of other benefits in
f other activities.




             Details/ Examples
             e.g. Everybody Online (City of London and many other places)
             e.g. Home Access Initiative for poor pupils, Milton Keynes PC recycling service etc
             e.g. Eastserve in East Manchester to provide affordable access to the internet on estates via laptops or TVs
             e.g. Various fibre projects in Cornwall and South Yorkshire for example
             e.g. UK Online Centres and the People's Network in libraries
             e.g. Internet Rangers and Silver Surfers Day which aim to give people their first taste of the internet and soften attitudes
             e.g. Wii and Tea which help to reduce the fear of technology as a stepping stone to being introduced to the PC and internet
             e.g. Myguide and Online Basics training and support in Uk Online Centres and Libraries
             e.g. Myguide and Online Basics training and support in Uk Online Centres and Libraries
             e.g. Police campaigns on internet safety - particularly how to protect children online, Myguide modules and advice on security o
                                   Home




d improve basic ICT skills. It is often an enabler for the delivery of other benefits in this




 any other places)
Milton Keynes PC recycling service etc
  affordable access to the internet on estates via laptops or TVs
  uth Yorkshire for example
 work in libraries
  which aim to give people their first taste of the internet and soften attitudes
ar of technology as a stepping stone to being introduced to the PC and internet
 support in Uk Online Centres and Libraries
 support in Uk Online Centres and Libraries
 rticularly how to protect children online, Myguide modules and advice on security online
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholder relates to the end beneficiary of the social and digital inclusion activity. This list has been produced




BENEFIT LIST

Reference     Stakeholder Name
S1.1          Addicts and substance abusers
S1.2          Carers
S1.3          Children at risk
S1.4          Disabled
S1.5          Early school leavers
S1.6          Ethnic and cultural minorities
S1.7          Frequent movers
S1.8          Homeless
S1.9          Illiterate (innumerate)
S1.10         Isolated (lonely)
S1.11         Lesbian, gay, bisexual
S1.12         Low income households
S1.13         Non-English Speakers
S1.14         Offenders
S1.15         Older people
S1.16         People on benefit
S1.17         Poor health
S1.18         Problem families
S1.19         Refugees and asylum seekers
S1.20         Rurally deprived
S1.21         Single parents
S1.22         Truants
S1.23         Unemployed
S1.24         Victims of crime
S1.25         Young disadvantaged
S1.26
S1.27
S1.28
S1.29
S1.30
S1.31
S1.32
             Clients and users

             S1


beneficiary of the social and digital inclusion activity. This list has been produced from a literature review of social exclusion reports.




             Details
                                 Home




list has been produced from a literature review of social exclusion reports.
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholder relates to intermediate, unpaid beneficiaries of social and digital inclusion activity who support and




BENEFIT LIST

Reference     Stakeholder Name
S2.1          Familly
S2.2          Friend
S2.3          Neighbour
S2.4          Unpaid Carer
S2.5          Unpaid Volunteer
S2.6
S2.7
S2.8
S2.9
S2.10
S2.11
S2.12
S2.13
S2.14
S2.15
S2.16
S2.17
S2.18
S2.19
S2.20
S2.21
S2.22
S2.23
S2.24
S2.25
S2.26
S2.27
S2.28
S2.29
S2.30
S2.31
S2.32
             Family, Friends and Carers

             S2


diate, unpaid beneficiaries of social and digital inclusion activity who support and care for the end beneficiary.




             Details
                                Home




tivity who support and care for the end beneficiary.
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholder relates to deprived communities which are either the direct target of digital and social inclusion act
groups living in the community being supported.



BENEFIT LIST

Reference     Stakeholder Name
S3.1          Deprived Urban Area
S3.2          Deprived Rural Area
S3.3          Housing Estate
S3.4          Market Town
S3.5          Village
S3.6
S3.7
S3.8
S3.9
S3.10
S3.11
S3.12
S3.13
S3.14
S3.15
S3.16
S3.17
S3.18
S3.19
S3.20
S3.21
S3.22
S3.23
S3.24
S3.25
S3.26
S3.27
S3.28
S3.29
S3.30
S3.31
S3.32
              Excluded Groups and Deprived Communities

              S3


d communities which are either the direct target of digital and social inclusion activities, or will indirectly benefit from specific individuals or
d.




              Details
                                   Home




nd social inclusion activities, or will indirectly benefit from specific individuals or
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholder relates to frontline workers who are either the direct target of digital and social inclusion activities o
clients. This is a common list of frontline workers who work directly with vulnerable groups and communities. They could be em
or other organisation contracted by a local authority.


BENEFIT LIST

Reference     Stakeholder Name
S4.1          Youth Worker
S4.2          Adult Carer
S4.3          Social Worker
S4.4          Heatlh Visitor
S4.5          Amulance Worker
S4.6          Housing Officer
S4.7          Community Development Worker
S4.8          Teacher/ Trainer
S4.9          Neighbourhood Warden
S4.10         Police
S4.11         Probation Worker
S4.12         Youth Offending Team
S4.13         Connexions Worker
S4.14         Prison Officer
S4.15         Employment Personal
S4.16         Benefits Officer
S4.17         Family Support/ Liaison Officer
S4.18         Fire and Safety
S4.19         Environment Officer
S4.20         Planning Officer
S4.21         Contact Centre Staff
S4.22         Counsellor
S4.23         Mentor
S4.24         Therapist
S4.25         Librarian
S4.26         Nurse
S4.27         GP
S4.28         Pharmacist
S4.29
S4.30
S4.31
S4.32
              Frontlne Workers

              S4


  workers who are either the direct target of digital and social inclusion activities or who benefit indirectly from activities targetted at their
 rs who work directly with vulnerable groups and communities. They could be employed by a local authority, or be part of a charity, business
hority.




              Details
                                 Home




 al inclusion activities or who benefit indirectly from activities targetted at their
ies. They could be employed by a local authority, or be part of a charity, business
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholder relates to any local authority that benefits from the digital or social inclusion activity. The list provid




BENEFIT LIST

Reference     Stakeholder Name
S5.1          Adult Care Services
S5.2          Adult Learning Team
S5.3          Childrens Services
S5.4          Communications and PR
S5.5          Contact Centre
S5.6          Economic Development Departments
S5.7          Educational Services
S5.8          Environmental Services
S5.9          Finance Department
S5.10         Health Services
S5.11         Housing Departments
S5.12         HR Department
S5.13         IT Department
S5.14         Performance Management
S5.15         Planning Department
S5.16         Senior Management Team
S5.17         Social Services
S5.18         Transport Department
S5.19         Chief Executive
S5.20
S5.21
S5.22
S5.23
S5.24
S5.25
S5.26
S5.27
S5.28
S5.29
S5.30
S5.31
S5.32
              Local Authority

              S5


al authority that benefits from the digital or social inclusion activity. The list provides some common roles and posts within local authorities.




              Details
                                Home




activity. The list provides some common roles and posts within local authorities.
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholder represents service delivery organisations which might benefit from social and digital inclusion activ
public, third, business or academic sectors.



BENEFIT LIST

Reference    Stakeholder Name
S6.1         Public Sector Delivery Organisation
S6.2         Private Sector Delivery Organisation
S6.3         Civil Society Delivery Organisation
S6.4         Academic Sector Delivery Organisation
S6.5         Social Enterprise Delivery Organisation
S6.6
S6.7
S6.8
S6.9
S6.10
S6.11
S6.12
S6.13
S6.14
S6.15
S6.16
S6.17
S6.18
S6.19
S6.20
S6.21
S6.22
S6.23
S6.24
S6.25
S6.26
S6.27
S6.28
S6.29
S6.30
S6.31
S6.32
             Service Delivery Organisation/ Supplier

             S6


e delivery organisations which might benefit from social and digital inclusion activites. Service delivery organisations might be from the




             Details
                                 Home




d digital inclusion activites. Service delivery organisations might be from the
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
This category of stakeholders relate to partnerships. Digital and social inclusion activities are often conducted in partnerships, a
category provides is a generic list of stakeholders that are often represented on Local Strategic Partnerships.



BENEFIT LIST

Reference     Stakeholder Name
S7.1          Business Organisation
S7.2          Community Organisation
S7.3          Fire Service
S7.4          Higher Education Institute
S7.5          JobCentre Plus
S7.6          Learning and Skill Council
S7.7          Primary Care Trust
S7.8          Police
S7.9          Probation Service
S7.10         Housing Association
S7.11         Religious Institution
S7.12         Civil Society Sector
S7.13
S7.14
S7.15
S7.16
S7.17
S7.18
S7.19
S7.20
S7.21
S7.22
S7.23
S7.24
S7.25
S7.26
S7.27
S7.28
S7.29
S7.30
S7.31
S7.32
              Local Partners

              S7


ships. Digital and social inclusion activities are often conducted in partnerships, and benefits and costs often accrue to these partners. This
ers that are often represented on Local Strategic Partnerships.




              Details
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 cted in partnerships, and benefits and costs often accrue to these partners. This
hips.
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
There are wider public bodies that can benefit from digital and social inclusion activities. This category provides a list of such w




BENEFIT LIST

Reference     Stakeholder Name
S8.1          Economic Development Partnerships
S8.2          Government Office
S8.3          Central Government
S8.4          Devolved Administrations
S8.5          Council for Voluntary Service
S8.6          Non-Governmental Organisations
S8.7          Non-Departmental Public Body
S8.8
S8.9
S8.10
S8.11
S8.12
S8.13
S8.14
S8.15
S8.16
S8.17
S8.18
S8.19
S8.20
S8.21
S8.22
S8.23
S8.24
S8.25
S8.26
S8.27
S8.28
S8.29
S8.30
S8.31
S8.32
              Wider Public Bodies

              S8


gital and social inclusion activities. This category provides a list of such wider public bodies.




              Details
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a list of such wider public bodies.
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
Digital and social inclusion activities can benefit elected members - this category provides a generic list of potential elected mem




BENEFIT LIST

Reference     Stakeholder Name
S9.1          Councillor
S9.2          Member
S9.3          Cabinet Member
S9.4          Leader of Council
S9.5          Councillor Portfolio Holder
S9.6          MP
S9.7          Minister
S9.8          Euro MP
S9.9
S9.10
S9.11
S9.12
S9.13
S9.14
S9.15
S9.16
S9.17
S9.18
S9.19
S9.20
S9.21
S9.22
S9.23
S9.24
S9.25
S9.26
S9.27
S9.28
S9.29
S9.30
S9.31
S9.32
             Political

             S9


t elected members - this category provides a generic list of potential elected members.




             Details
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f potential elected members.
STAKEHOLDER CATEGORY TITLE

STAKEHOLDER CODE

CATEGORY DESCRIPTION
Some benefits of digital inclusion activities flow to society as a whole. There are no specific stakeholders in this category, but th
(local, regional, national)



BENEFIT LIST

Reference     Stakeholder Name
S10.1         Local Economy
S10.2         Regional Economy
S10.3         National Economy
S10.4         Society
S10.5
S10.6
S10.7
S10.8
S10.9
S10.10
S10.11
S10.12
S10.13
S10.14
S10.15
S10.16
S10.17
S10.18
S10.19
S10.20
S10.21
S10.22
S10.23
S10.24
S10.25
S10.26
S10.27
S10.28
S10.29
S10.30
S10.31
S10.32
            Society and Economy

            S10


to society as a whole. There are no specific stakeholders in this category, but the geographical extent of the impact might be identified




            Details
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in this category, but the geographical extent of the impact might be identified
Reference   Stakeholder Name   Category

S1.14       Offenders          Clients and users
Search Term                    Back to Framework


Clients and users: Offenders
*offender*
Reference   Benefit Name               Category

B9.6        Improved Self-Confidence   Enhanced Wellbeing
Search Term                           Back To Framework


Enhanced Wellbeing: Improved Self-Confidence
*confidence*
          Project Benefits Matrix

          Project Title


          Project - Short Summary




                                              Common Benefit                                                                                                Common Stakeholder Type
Benefit                                                                                Actual Benefit Title/ Details                                                                                       Stakeholder Details
               Benefit Category     (Choose 'Other' if your benefit is not in                                                   Stakeholder Category   (Choose 'Other' if your stakedholder is
 Ref                                                                            (Add actual title or details of your benefit)                                                                    (Add actual title or details of stakeholder)
                                                   the list)                                                                                                       not in the list)
   1

   2

   3

   4

   5

   6

   7

   8

   9

  10

  11

  12

  13

  14

  15

  16

  17

  18

  19

  20

  21

  22

  23

  24

  25
          Project Benefits Matrix

          Project Title


          Project - Short Summary




                                              Common Benefit                                                                                                Common Stakeholder Type
Benefit                                                                                Actual Benefit Title/ Details                                                                                       Stakeholder Details
               Benefit Category     (Choose 'Other' if your benefit is not in                                                   Stakeholder Category   (Choose 'Other' if your stakedholder is
 Ref                                                                            (Add actual title or details of your benefit)                                                                    (Add actual title or details of stakeholder)
                                                   the list)                                                                                                       not in the list)
  26

  27

  28

  29

  30
Benefits Taxonomy

Benefits_Categories         Finance

                            Other
Finance                     Save Money/ Reduce Expenditure
Education_and_Skills        Make Money/ Generate Revenue
Health_and_Care             Increase in Benefits/ Entitlements Claimed
Housing                     Improve access to cheaper goods and services
Services                    Free/ Subsidised Internet Access
Crime_and_Safety            Free/ Subsidised Computers/ Equipment
Environment_                Alleviate Poverty
Community_                  Support Financial Education and Skills
Social_Wellbeing            Improved access to financial information and debt advice
Equality_and_Empowerment    Stimulate Informal economy
Employment_and_Economy      Improved access to financial services
Digital_Access_and_Skills




                            B1
                            Save Money/ Reduce Expenditure
                            Make Money/ Generate Revenue
                            Increase in Benefits/ Entitlements Claimed
                            Improve access to cheaper goods and services
                            Free/ Subsidised Internet Access
                            Free/ Subsidised Computers/ Equipment
                            Alleviate Poverty
                            Support Financial Education and Skills
                            Improved access to financial information and debt advice
                            Stimulate Informal economy
                            Improved access to financial services
                                                                                 0
                                                                                 0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Stakeholder Taxonomy

Stakeholder_Categories          Excluded_Group

Excluded_Group                  Other
Family_Friends_and_Carer        Addicts and substance abusers
Deprived_Community              Carers
Frontline_Worker                Children at risk
Local_Authority                 Disabled
Service_Delivery_Organisation   Early school leavers
Local_Partnerships              Ethnic and cultural minorities
Wider_Public_Bodies             Frequent movers
Political_                      Homeless
Economy_and_Society             Illiterate (innumerate)
                                Isolated (lonely)
                                Lesbian, gay, bisexual
                                Low income households
                                Non-English Speakers
                                Offenders
                                Older people
                                People on benefit
                                Poor health
                                Problem families
                                Refugees and asylum seekers
                                Rurally deprived
                                Single parents
                                Truants
                                Unemployed
                                Victims of crime
                                Young disadvantaged
Addicts and substance abusers
Carers
Children at risk
Disabled
Early school leavers
Ethnic and cultural minorities
Frequent movers
Homeless
Illiterate (innumerate)
Isolated (lonely)
Lesbian, gay, bisexual
Low income households
Non-English Speakers
Offenders
Older people
People on benefit
Poor health
Problem families
Refugees and asylum seekers
Rurally deprived
Single parents
Truants
Unemployed
Victims of crime
Young disadvantaged
                              0
                              0
                              0
                              0
                              0
                              0
                              0
Education_and_Skills                           Health_and_Care

Other                                          Other
Enhanced School Results                        Enhanced health
Improved Basic Skills (numeracy, literacy)     Enhanced mental health
Improved English Language Skills               Better Prevention of ill health
Enhanced ICT skills                            Better Access to Care
Improved Transferable Skills                   Faster access to Treatment and Drugs
Qualification(s) gained                        Improved Social Care
Progression                                    Improved support for Independent living
Participation in Education Activity            Improved satisfaction among patients
Enhanced support for special needs             Improved Effectiveness of Treatment
Enhanced Support for Teachers                  Enhanced support for people with disabilities
Enhanced Support for Trainers                  Improved access to Health information
Increased Job Satisfaction among Educators     Improved Choice and Convenience
                                               Improved Support for those with addictions
                                               Improved Support for Health Workers
                                               Improved Support for Social Workers
                                               Increased Job Satisfaction among health and care workers




B2                                             B3
Enhanced School Results                        Enhanced health
Improved Basic Skills (numeracy, literacy)     Enhanced mental health
Improved English Language Skills               Better Prevention of ill health
Enhanced ICT skills                            Better Access to Care
Improved Transferable Skills                   Faster access to Treatment and Drugs
Qualification(s) gained                        Improved Social Care
Progression                                    Improved support for Independent living
Participation in Education Activity            Improved satisfaction among patients
Enhanced support for special needs             Improved Effectiveness of Treatment
Enhanced Support for Teachers                  Enhanced support for people with disabilities
Enhanced Support for Trainers                  Improved access to Health information
Increased Job Satisfaction among Educators     Improved Choice and Convenience
                                             0 Improved Support for those with addictions
0 Improved Support for Health Workers
0 Improved Support for Social Workers
0 Increased Job Satisfaction among health and care workers
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
0                                                    0
Family_Friends_and_Carer   Deprived_Community

Other                      Other
Familly                    Deprived Urban Area
Friend                     Deprived Rural Area
Neighbour                  Housing Estate
Unpaid Carer               Market Town
Unpaid Volunteer           Village
Familly                Deprived Urban Area
Friend                 Deprived Rural Area
Neighbour              Housing Estate
Unpaid Carer           Market Town
Unpaid Volunteer       Village
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
                   0                         0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
Housing                                       Services

Other                                         Other
Improved Choice in Social Housing             Increased Choice
Improved Bidding Service                      Increased Availability
Improved Repair and Maintenance Service       Increased Usability
Enhanced Tennant-Landlord Interaction         Increased Personalisation
Tennant Satisfaction                          Faster Response
Tennant Access to ICT and Support             Improved Information
Enhanced Housing Information and Advice       Improved Communication
Enhanced Support for the Homeless             Improved Satisfaction
                                              Improved Employee Satisfaction
                                              Improved Reliability and Consistency
                                              Improved Security
                                              Improved Integration with other services
                                              Time Savings
                                              Improved Information Sharing
                                              Efficiency Gains - personnel
                                              Efficiency Gains - resources
                                              Efficiency Gains - cost avoidance
                                              More Efficient Use of Skills
                                              Equality Delivery/ Increased Reach
                                              Improved Awareness
                                              Improved Capability to Use Service
                                              Improved Use of Service
                                              Improved Reuse/ Retention
                                              Enhanced Involvement and Consultation
                                              Improved Transparency
                                              Reduced Risk
                                              Increased Flexibility
                                              Stronger Partnerships
                                              Improved Reputation and Trust




B4                                            B5
Improved Choice in Social Housing             Increased Choice
Improved Bidding Service                      Increased Availability
Improved Repair and Maintenance Service       Increased Usability
Enhanced Tennant-Landlord Interaction         Increased Personalisation
Tennant Satisfaction                          Faster Response
Tennant Access to ICT and Support             Improved Information
Enhanced Housing Information and Advice       Improved Communication
Enhanced Support for the Homeless             Improved Satisfaction
                                          0   Improved Employee Satisfaction
                                          0   Improved Reliability and Consistency
                                          0   Improved Security
                                          0   Improved Integration with other services
                                          0   Time Savings
0   Improved Information Sharing
0   Efficiency Gains - personnel
0   Efficiency Gains - resources
0   Efficiency Gains - cost avoidance
0   More Efficient Use of Skills
0   Equality Delivery/ Increased Reach
0   Improved Awareness
0   Improved Capability to Use Service
0   Improved Use of Service
0   Improved Reuse/ Retention
0   Enhanced Involvement and Consultation
0   Improved Transparency
0   Reduced Risk
0   Increased Flexibility
0   Stronger Partnerships
0   Improved Reputation and Trust
0                                           0
0                                           0
0                                           0
Frontline_Worker                  Local_Authority

Other                             Other
Youth Worker                      Adult Care Services
Adult Carer                       Adult Learning Team
Social Worker                     Childrens Services
Heatlh Visitor                    Communications and PR
Amulance Worker                   Contact Centre
Housing Officer                   Economic Development Departments
Community Development Worker      Educational Services
Teacher/ Trainer                  Environmental Services
Neighbourhood Warden              Finance Department
Police                            Health Services
Probation Worker                  Housing Departments
Youth Offending Team              HR Department
Connexions Worker                 IT Department
Prison Officer                    Performance Management
Employment Personal               Planning Department
Benefits Officer                  Senior Management Team
Family Support/ Liaison Officer   Social Services
Fire and Safety                   Transport Department
Environment Officer               Chief Executive
Planning Officer
Contact Centre Staff
Counsellor
Mentor
Therapist
Librarian
Nurse
GP
Pharmacist
Youth Worker                      Adult Care Services
Adult Carer                       Adult Learning Team
Social Worker                     Childrens Services
Heatlh Visitor                    Communications and PR
Amulance Worker                   Contact Centre
Housing Officer                   Economic Development Departments
Community Development Worker      Educational Services
Teacher/ Trainer                  Environmental Services
Neighbourhood Warden              Finance Department
Police                            Health Services
Probation Worker                  Housing Departments
Youth Offending Team              HR Department
Connexions Worker                 IT Department
Prison Officer                    Performance Management
Employment Personal               Planning Department
Benefits Officer                  Senior Management Team
Family Support/ Liaison Officer   Social Services
Fire and Safety            Transport Department
Environment Officer        Chief Executive
Planning Officer                                  0
Contact Centre Staff                              0
Counsellor                                        0
Mentor                                            0
Therapist                                         0
Librarian                                         0
Nurse                                             0
GP                                                0
Pharmacist                                        0
                       0                          0
                       0                          0
                       0                          0
                       0                          0
Crime_and_Safety                            Environment_

Other                                       Other
Reduction in Crime                          Increased awareness of carbon footprint
Reduction in Anti-social Behaviour          Enhanced information and advice
Reduced Fear of Crime                       Reduction in Carbon Footprint
Reduced Re-offending                        Increased Flexible Working
Increased Support for Victims               Enhanced Transport Information
Improved Safety and Security                Increased Shift to Public Transport
Improved Support for front line workers     Improved resilience to environmental risks
                                            Improved envirocrime reporting service
                                            Improved envirocrime responsiveness
                                            Improved access to healthy food




B6                                          B7
Reduction in Crime                          Increased awareness of carbon footprint
Reduction in Anti-social Behaviour          Enhanced information and advice
Reduced Fear of Crime                       Reduction in Carbon Footprint
Reduced Re-offending                        Increased Flexible Working
Increased Support for Victims               Enhanced Transport Information
Improved Safety and Security                Increased Shift to Public Transport
Improved Support for front line workers     Improved resilience to environmental risks
                                          0 Improved envirocrime reporting service
                                          0 Improved envirocrime responsiveness
                                          0 Improved access to healthy food
                                          0                                              0
                                          0                                              0
                                          0                                              0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
Service_Delivery_Organisation             Local_Partnerships

Other                                     Other
Public Sector Delivery Organisation       Business Organisation
Private Sector Delivery Organisation      Community Organisation
Civil Society Delivery Organisation       Fire Service
Academic Sector Delivery Organisation     Higher Education Institute
Social Enterprise Delivery Organisation   JobCentre Plus
                                          Learning and Skill Council
                                          Primary Care Trust
                                          Police
                                          Probation Service
                                          Housing Association
                                          Religious Institution
                                          Civil Society Sector
Public Sector Delivery Organisation           Business Organisation
Private Sector Delivery Organisation          Community Organisation
Civil Society Delivery Organisation           Fire Service
Academic Sector Delivery Organisation         Higher Education Institute
Social Enterprise Delivery Organisation       JobCentre Plus
                                          0   Learning and Skill Council
                                          0   Primary Care Trust
                                          0   Police
                                          0   Probation Service
                                          0   Housing Association
                                          0   Religious Institution
                                          0   Civil Society Sector
                                          0                                0
                                          0                                0
                                          0                                0
                                          0                                0
                                          0                                0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
Community_                                          Social_Wellbeing

Other                                               Other
Enhanced Community Cohesion                         Improved Support for Hobbies and Interests
Enhanced Community Participation                    Enhanced Interaction with Family
Increased Volunteering                              Enhanced Interaction with Friends
Increased Satisfaction with Community               Enhanced Interaction with Community
Stronger Community and Voluntary Sector             Improved Happiness and Fulfilment
                                                    Improved Self-Confidence
Increased ICT Capacity of Community and Voluntary Sector
Enhanced Community Integration                      Enhanced Self-Esteem
                                                    Increased Social and Support Network
                                                    Improved Quality of Life
                                                    Improved Life Skills
                                                    Increased Independence
                                                    Improved Vision
                                                    Improved Hearing
                                                    Improved Speech
                                                    Improved Dexterity
                                                    Improved Understanding and Cognition




B8                                                  B9
Enhanced Community Cohesion                         Improved Support for Hobbies and Interests
Enhanced Community Participation                    Enhanced Interaction with Family
Increased Volunteering                              Enhanced Interaction with Friends
Increased Satisfaction with Community               Enhanced Interaction with Community
Stronger Community and Voluntary Sector             Improved Happiness and Fulfilment
                                                    Improved Self-Confidence
Increased ICT Capacity of Community and Voluntary Sector
Enhanced Community Integration                      Enhanced Self-Esteem
                                                  0 Increased Social and Support Network
                                                  0 Improved Quality of Life
                                                  0 Improved Life Skills
                                                  0 Increased Independence
                                                  0 Improved Vision
                                                  0 Improved Hearing
0 Improved Speech
0 Improved Dexterity
0 Improved Understanding and Cognition
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
0                                        0
Wider_Public_Bodies                 Political_

Other                               Other
Economic Development Partnerships   Councillor
Government Office                   Member
Central Government                  Cabinet Member
Devolved Administrations            Leader of Council
Council for Voluntary Service       Councillor Portfolio Holder
Non-Governmental Organisations      MP
Non-Departmental Public Body        Minister
                                    Euro MP
Economic Development Partnerships     Councillor
Government Office                     Member
Central Government                    Cabinet Member
Devolved Administrations              Leader of Council
Council for Voluntary Service         Councillor Portfolio Holder
Non-Governmental Organisations        MP
Non-Departmental Public Body          Minister
                                    0 Euro MP
                                    0                               0
                                    0                               0
                                    0                               0
                                    0                               0
                                    0                               0
                                    0                               0
                                    0                               0
                                    0                               0
                                    0                               0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
0   0
Equality_and_Empowerment                        Employment_and_Economy

Other                                           Other
Improved participation in community decisions   Enhanced Information Advice and Guidance
Reduced Isolation                               Enhanced capability to search and apply for work
Increased feeling of being part of community    Work Experience
Improved Accessibility of Services              Obtain Work/ Increase in employment
Improved opportunities and life chances         Commence Self-Employment/ Increase Start-ups
Enhanced Self-Expression/ Advocacy              Improve Employee ICT Skills
Improved Accessibility of ICT Equipment         Improve ICT infrastructure
Access to technology via proxy users            Enhancing Local Economic Diversity
Enhanced Communication of Information           Enhanced Competition and Competitiveness
Improved Prioritisation of Services
Improved Targeting of Services
More inclusive channels of access
Improved Take-up of services
Equality of public services in rural areas




B10                                             B11
Improved participation in community decisions   Enhanced Information Advice and Guidance
Reduced Isolation                               Enhanced capability to search and apply for work
Increased feeling of being part of community    Work Experience
Improved Accessibility of Services              Obtain Work/ Increase in employment
Improved opportunities and life chances         Commence Self-Employment/ Increase Start-ups
Enhanced Self-Expression/ Advocacy              Improve Employee ICT Skills
Improved Accessibility of ICT Equipment         Improve ICT infrastructure
Access to technology via proxy users            Enhancing Local Economic Diversity
Enhanced Communication of Information           Enhanced Competition and Competitiveness
Improved Prioritisation of Services                                                                0
Improved Targeting of Services                                                                     0
More inclusive channels of access                                                                  0
Improved Take-up of services                                                                       0
Equality of public services in rural areas       0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
                                             0   0
Economy_and_Society

Other
Local Economy
Regional Economy
National Economy
Society
Local Economy
Regional Economy
National Economy
Society
                   0
                   0
                   0
                   0
                   0
                   0
                   0
                   0
                   0
                   0
                   0
                   0
                   0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Digital_Access_and_Skills

Other
Internet Access in the Community
Internet Access at Home
Current Generation Broadband Access
Next Generation Broadband Access
Access to a computer
Attitudes towards the Internet
Reduced Fear of Technology
Training and Support
Basic ICT Skills
Increased Trust in Internet




B12
Internet Access in the Community
Internet Access at Home
Current Generation Broadband Access
Next Generation Broadband Access
Access to a computer
Attitudes towards the Internet
Reduced Fear of Technology
Training and Support
Basic ICT Skills
Increased Trust in Internet
                                      0
                                      0
                                      0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
                                    Digital Inclusion Benefits Framework

                      Action/ Intervention For Excluded Group
                                    or Community




                                                                                              Benefits
                                                 Leads to
                                                 improved
   Individual                Diguital Access                       Social
     Use of                     and Skills                        Wellbeing
  Technology
                                      Leads to
                                      improved
                                                 Supports




                                                                                              Benefits
                                                 Access to
                                Inclusion,
Service Provider                 Equality,                      Better Services
     Use of                   Empowerment
  Technology
                                                 Leads to
                                                 improved




                    Education and                                                  Finance/




                                                                                              Benefits
                                     Health and Care          Housing
                       Skills                                                      Income
 Social Inclusion
   Outcomes                                                 Employment/
                                       Crime and
                    Environment                              Economic             Community
                                        Safety
                                                            Development



                                                 Benefits
Benefits




               Client/          Family/
                User            Friend



                                    End users
                          +
Benefits




             Frontline           Local
              Worker            Authority


                         Supplier


                         Service Providers

                          +
Benefits




                 LSP           Poltical


                Public
                               Society
                Bodies

           Wider Public Bodies & Society


               Stakeholders

				
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