Media Frenzy How Do We • Bed bugs are Move Beyond everywhere!!!!!! the “Bed Bug • What is going to Crisis?” Crisis? ? save us? Dini M. Miller, Ph.D. • Can we be saved Department of Entomology Virginia Tech from the bed bug? Blacksburg, VA 24061 • There are many Media representation of the bed bug problem challenges. Challenges Three Types of insecticide Resistance • Target Site 1. Bed bugs are highly resistant Insensitivity to insecticides – kdr resistance • Enhance enzymatic 2 New active ingredients will 2. activity not be available – Mixed Function oxydases 3. Cost of control – Cytochrome P450 • Reduced cuticular penetration How resistant are these bed bugs? Quick Question 500 LT50 Values Calculate as Percent Lab (Harlan) 432 Field (Richmond) 400 320.3 Are Bed Bugs Avoiding ed 300 Hours 229.4 200 154.7 Repellent 121.1 100 Insecticide 0.3 0.7 0.9 1.0 1.5 Residues? 0 λ-cyhalothrin ß-cyfluthrin Bifenthrin Deltamethrin Permethrin 0.03% 0.02% 0.02% 0.06% 0.5% 45% Mortality 45% Mortality 10 3 7 3 2 2 6 4 0% Mortality 68% Mortality 45% Mortality 2 11 6 4 2 4 5 4 Repellency Summary • Dry pyrethroid residues (at label rate) are Challenges not repellent to bed bugs. 2. EPA is “encouraging the • Bed bug will not avoid treated surfaces even development of new active with the onset of intoxication. ingredients and streamlining the • Results were very similar for resistant bed review process”. bugs exposed to other pyrethroids. Will we see new chemistry that will • The reason bed bugs are difficult to eradicate the bed bugs for another eradicate is not because they avoid the 50 years? treatment but because they are resistant. Will New Chemistry Save Us? Challenge • EPA is “encouraging the development of new AIs” – ~$200 million in toxicological data collection and 10 years 3. Cost of • Urban market is small t l? control? • New product will go off patent in 10 years and competitors will have access to the product. • What do you think? All Methods Take Time Can Afford Treatment? • Time is money! • Each treatment • Conventional insecticide treatments costs $300-$800 require two technicians and several hours • Inspection and/or for a single apartment treatment may take t t t t k • 3 treatments/inspections 2 weeks apart more than 4 hours • We are good at eliminating infestations on – Clutter a unit by unit basis but does that solve the – Infestation level problem in the building? Do we just have too much crap??? Heat Treatment Costs are High Canine Costs are High • Heat treatment in an • Bed bug dogs cost $10,000 and training costs apartment may take 4-8 are near constant. hours to complete • Dog inspections cost $10-15 per room but only (~$1200.00) a few dogs available so you pay for travel. • Heat chamber typically yp y takes 5 hours to treat a • D t be t d ft 5-6 Dogs must b rested after every 5 6 rooms hotel room with no (hotels) clutter (~$750.00) • Two dogs are often used to confirm • More companies are infestations in hotels and office building. offering these • Most handlers do not want to use a dog within treatments some are 30 days of a chemical application. PMPs some are not. Challenges to Sustainability Consequences…Bed Bugs Spread • Labor costs make bed bug treatment very expensive • Low income populations cannot afford bed bug treatment and are becoming bed bug i reservoirs • Apartment managers cannot afford repeat treatments and are selling the property • Pest control companies cannot afford to take on large infested accounts So if bed bugs are going to be a Consider…. regular pest problem from now • Your mid- to low on, how are we going to deal income apartment complex or hotel may with them? be able to spend an $15,000-$60,000 extra $15,000 $60,000 on bed bug control Do you have a plan to help your this year and maybe again next year, but customers deal with bed bugs they will not be able to over the next decade? do that every year from now on. Develop an Action Plan for Clients (Hotels) Action Plan for Hotels • There is no way to stop bed bugs from being • After the hotel receives a complaint: brought into a hotel. – Take the room out of service, record the complaint • You need to provide all hotel employees with – Inspect and /or treat; inspect again at 48 hours bed bug identification training. – Possibly discard infested furniture • Help them develop an in-house inspection – Inspect and /or treat again at regular intervals program – Inspect and monitor adjacent rooms • Protocol for what to do and say when a guest – Record all actions taken complains • Develop a method for employees to report bed bugs in • Canine scent detection schedule? employee areas Action Plan for Apartments Signs of an Infestation • Unit by unit treatment is failing. • Please inform your • Apartment communities clients what to look need help developing a new for. pp approach. • Looks like mildew oo s e dew • Who is going to teach that is getting out of them????? control? • Bed bug identification • Must take a closer training for all staff so they look. know what is going on in What are we looking at? their buildings What is this? What is this? Last One, What is this? Action Plan for Apartments Action Plan for Apartments • When an infestation is • Unit by unit treatment is failing. reported: • Bed bug training for all staff so they know – PMP inspects to assess size what is going on in their buildings of unit, size of infestation • Develop a community awareness program and level of clutter. – Discuss bed bugs at lease signing – Unit preparation – Action plan given to each resident expectations are changing – Signs at the dumpster – You can offer this service – Signs in the laundry room – Two PMPs will apply When does she get to open these bags???? chemical and non-chemical treatments Action Plan for Apartments Action Plan for Apartments • Addressing adjacent units • Apartment managers do not know how to distinguish one company’s treatment methods • Expectations of control from another. – Suppression • They do not understand where your costs come y y –C l Control from. – Elimination • It is hard for them to determine a good company • Vacant units- a particular problem from an inexperienced one. • Expectations of control • Teach them- time is money – “How long would you spend in this kitchen for $4?” – Are your clients being realistic? Bed Bug Action Plans Should you be in the bed bug • A bed bug action plan business? includes employee education, a community awareness program, a bed bug reporting procedure. • Develop a plan, client may not be receptive this year but they will call you back. Communication is key. • They will be looking for Be aware of literacy Can you afford it? something different. issues. What Clients Want Time Is Money • Bed bug treatment takes time! • Clients want you to come in with a magic • Bed bug control can take two technicians several potion. hours and/or multiple visits for a single unit • Apply it once and bed bugs are gone forever – How long does it take to inspect surrounding • They want to pay you ~$60 dollars dollars. units? • Instead, they get is multiple treatments, – If someone has to open the door for you how long multiple visits, a large bill and no promise that does that take? the bed bugs are gone. – If a unit is cluttered how much longer does it take to complete a treatment? • They don’t understand why. • Are you getting paid for your time? What is your Break-Even Cost? Keeping your Costs in Mind… • If your break-even cost for a GHP • Do you have the time to take on bed bug job is $60 per hour then each jobs? minute counts! – Two technicians, 4-5 hours per home, minimum • Do you sell your service based on three visits spaced two weeks apart y y your hours or by the unit? One price does not fit all. – D you h Do the time t t k on a 90% i f t d have th ti to take infested apartment complex with 300 units? • Companies are not aware of their costs! • How do you price this job? – Is your sales force aware of your – What if your GHP account develops bed bugs, costs? do you want to take that on? – Are your technicians aware of your per minute costs? – Should you sub-out bed bug work? Employee Considerations Pricing Bed Bug Jobs • Do you have a method for pricing? • Is you company willing to train dedicated staff to deal with bed bug accounts? • BedBug Central (Cooper Pest Solutions) in New Jersey scores apartment units on several factors – Special personality – Size of the unit (square feet) • Is your staff willing to do all of the labor –A ibilit Accessibility required for treating bed bug infestations? – Clutter – How many units can they do? – Infestation level – Amount of furniture • What if one of your employees develops bed – Ranked as low, moderate and high bug allergies or takes bed bugs home? • Ranking is used to make the estimate What is your Contract Service Plan? When should you walk away? • Do you have a detailed contract? • Large, low rent complexes – Specifies initial treatment with high levels of – Specifies follow-up inspections Unit 412 infestation – Specifies charge for no access Initial 4/12 • When the client wants to roll – S ifi what is done with Specifies h t i d ith 2nd 4/24 d bed bugs into their GHP adjacent units 3rd 5/10 contract 4th 5/25 – When is treatment over? Suppression • When you are under-bid only – Do bed bugs have to be eliminated • When you client is not or not? interested in training their – Who keeps track of all staff of learning about bed documentation? bugs themselves If you decide to do bed bug work… In Summary • Become and expert in the field • Be extremely conscious of your costs • Bed bugs may well be with us for along time – Resistance • Collect references regarding your experience – No new actives • Design a bed bug action plan for your – Cost of control customers • Need to develop long term action plans for • Have dedicated bed bug staff customers to keep costs down • Never dabble in bed bug work – Current costs are not sustainable – Even the most affluent customer will not be • Know when to walk away!!! able to afford many repeat treatments http://www.vdacs.virginia.gov/pesticides In Summary /bedbugs-facts.shtml • Apartment managers do not understand • Google: VDACS Bed Bugs pricing and need you to explain it to them in – Biology and Behavior – Identification terms of labor hours – Personal prevention • If you are g g to be in the bed bug y going g – Apartments – Hotels business become an expert – Shelters • Know all of your costs and make your sales – Emergency facilities – Schools and technical force aware – Home health care workers • Walk away from accounts that will not – What to expect during a treatment – engage in a long-term plan. – Heat treatments Chemical – Non-Chemical Don’t Panic! It is only bed bugs!