The newspaper for residents of South Anglia Housing www.southanglia.org Summer issue 2009 Credit Crunch Focus on Gardening tips help and advice Sutcliffe Close and free seed Page 3 Page 5 offer Page 6 Calling all good neighbours! Did you know? 2nd Annual Tenant Conference T his year’s Annual Tenant Conference is taking place on Friday 21st August at The Latton Bush Centre, Harlow, between 10am and 4pm. Residents will be able to find out more about housing and community services and meet with other residents. Chris Ellison, Managing Director of South Anglia, said, “We want this year’s Conference to be as useful as possible. This year residents will also be able to get money and advice from the Citizens Advice Bureau, help on health matters from the local Primary Care Trust and tips on getting a job from a local recruitment agency.” There will be a buffet and a prize draw for all those that come along. South Anglia Housing is calling all on good neighbours again. We want you to nominate local people that have gone the extra mile in your communities for our 5th annual Community Spirit Awards. T aking place on Carla Wood, said, “Last year a pat on the back for the Thursday 22nd October we had a record number of good work they do for their at Boreham House, nominations. It just goes to neighbourhood. Now’s the Chelmsford, the shortlisted show that there are lots of time to show them that they residents and those that neighbourly, community are appreciated!” For more information about the Community Spirit nominated them will be minded people out there. Nominations for this year’s Awards and the Tenants Conference contact: invited to a three course sit Community Spirit Awards Carla Wood “This year’s event is going down meal. must be in by Friday Tel: 01376 559401 to be biggest and best yet South Anglia’s Resident so we really need to hear 4th September. Email: firstname.lastname@example.org Involvement Officer and from residents. Most of us Visit our website: www.southanglia.org organiser of the awards, know someone that deserves This magazine is printed on paper which is obtained from sustainable sources. Please recycle after use. Apply for your free eaga ShowerSmart - today Save water and money on • ShowerSmart regulates the water flow, saving water and money on your household energy bill. your household energy bill • Save up to £600 over the product's lifetime • Save up to £20 on your energy bills per year* As part of the Government's commitment to • Save up to £20 on your water meter, per year* reduce the amount of energy we use, eaga have been working with energy suppliers • 15 Year manufacturer's guarantee and are able to offer every Home Matters • Easy self-installation reader a free eaga ShowerSmart. • Suitable for use with non-electric mixer showers or bath/shower mixer taps, provided they run off Let me have one the mains water pressure Quick facts on eaga ShowerSmart... *Based on a 2-person household. See back page for details 2 www.southanglia.org Home Matters – summer issue 2009 Contents Welcome from Chris Ellison 3 How we are helping you beat the shape them. We’re working budgeting and benefits, credit crunch through your responses at loans, insurance and savings the moment and will be able and how to make your 4 Meet the team to let you know how your money go further. comments will shape our 4 New Doorstep Challenge dates actions over the next couple Don’t forget to nominate of months. The Tenants your local heroes in the 5 Focus on . . . Sutcliffe Close, Stevenage Conference is another Community Spirit awards. What better way to let opportunity to get involved someone know that you 6 Gardening tips and free seeds offer and make your views heard. Come along to talk face appreciate what they do to face with South Anglia for their community? See 7 How are we doing? W e are delighted staff and learn about what’s the front page for more that more than coming up. information. 8 Save water and money one in four South Anglia residents took the We know that these are And above all, I hope you opportunity to ‘Have Your difficult times financially enjoy the summer – fingers Say’. Thank you for taking across the board. In this crossed it’s a good one! edition you’ll see some Chris Ellison the time to let us know your Essex Extravanganza! thoughts. The services we offer will always be better of the various ways we’re trying to make life a little MD South Anglia Housing T if residents have helped to easier, offering advice on he Essex Housing circus skills. Our teenage Extravaganza is taking residents can also enjoy Beat place on Thursday 6th virtual racing computer August at Hylands House games, Wii games and in Chelmsford. Estuary dance machines. For our Housing has invited South older residents there will ‘freephone’ Anglia and other housing be a Tea Dance with a providers from in Essex to traditional cream tea and provide residents with a fun Wartime entertainer. focused and informative day out for all the family. charges Activities on offer during the day include bouncy 0800Buster is totally free D castles, face painting and freephone number and only id you know that if for you to use, it receives costs the same as a local you call an 0800, call. Plus the call is included a small amount of money 0808, or 0500 in your ‘free’ minutes if you for handling toll free calls. number from a landline have them. Here’s what you 0800Buster only works for it’s free, but if you call need to do; freephone, rather than paid- from a mobile it can cost up to 40p per minute? On • Go to 0800Buster.co.uk for numbers so won’t work top of that, calls to these and follow the instructions for 0870/0845 numbers. numbers are very rarely in the top left hand corner However, it’s usually possible included in mobile phone to find geographical • Save the number on your ‘free’ minutes packages. alternative numbers for mobile, so you can bring There is now a way around it up every time you need 0870/0845 too. this – simply call 0800Buster to phone a freephone Visit www.saynoto0870.com which connects you to the number for more info. Dear Home Matters Editor Welcome to your Summer I am delighted to report that Resident.Communications@ issue of Home Matters. because of all the changes we circleanglia.org have made, this newspaper We have had lots of positive costs less than 50p to write, The Editor feedback to the new format design, print and post to you. Home Matters and name of your new resident 6 Central Avenue newspaper. We value all your But we aren’t stopping there, St Andrews Business Park comments, so do let us know to save even more money and Thorpe St Andrew your thoughts using the contact in a bid to reduce our carbon Norwich details below. footprint, we are asking you to NR7 0HR let us know if you would prefer One of the main reasons we to receive Home Matters by Remember, Home Matters is have changed to the new email instead of by traditional made from sustainable paper ‘newspaper’ style is so we can post. If you do want to receive and can be recycled so do put it deliver news to you in a more paperless Home Matter, simply in your recycling bin when you cost effective way. email you request to; have finished with it. www.southanglia.org Home Matters – summer issue 2009 3 Helping you beat the credit crunch What is financial its partners have decided inclusion? to increase the support What are we doing to help? and advice we offer tohelp We all have difficulty W make your money go hen Circle Anglia through the tough times family and your community. managing our money from further. That’s what financial saw the recession ahead. We thought about We will concentrate on time to time – how do we inclusion means – it means coming we had how we could improve your helping people find work make it stretch and last? In everybody having access to think about what we life chances – to give you and make sure that you credit crunch times this is to the same type of advice should be doing to help our the opportunity to make a have access to five different even more difficult. To help and support that makes residents and service users better life for yourself, your financial services. residents, Circle Anglia and managing your money easier. 1 2 3 Firstly we want all of you Secondly we want you all Thirdly we want to help to be able to get advice to have home insurance. you save. Get in touch about how to manage If you’re burgled are you with Hertsavers, visit your money. How to insured? Circle Anglia has www.hertsavers.co.uk, budget? How to heat an insurance offer. email info@hertsavers. your home for less? What For more information, co.uk or ring benefits am I entitled to? please call 0845 600 01920 487888. 1543 (Low-cost local number), 0800 694 0159 or 01279 714714. 4 5 Fourthly, if you need a loan, we want to make sure that Finally, if you don’t have you get the best interest rates available to you. We also a bank account you have want to help get rid of loan sharks. If you know of any to pay more to manage call this confidential national hotline; 0300 555 2222. your money. If you would You can also text “loan shark” and your message to like advice about basic C 60003. There is also a website that provides information bank accounts call ircle Anglia has a We can offer financial advice on managing finances and how to borrow money safely, 0845 600 1543 (Low-cost financial inclusion and support to new residents visit www.campaigns.direct.gov.uk/stoploansharks/ local number), 0800 694 strategy that sets out who may not have had to 0159 or 01279 714714. how we will support activities manage their own finances in all of these areas. It will before. How do we budget? It is difficult especially if make sure that we offer a decent service in all these you also need to buy new Further financial help from South Anglia areas to you. furniture or a fridge. Quite S often there is a local furniture For instance we can give outh Anglia is working All our frontline staff Finally, our Fresh Start recycling organisation that in partnership with are trained in benefits, programme helps advice to people who are in has good quality goods. East Herts Citizens budgeting and debt people get back into arrears with their rent. The The worse thing any of us Advice Bureau (CAB), and advice. They are able work by finding suitable earliest you tell us that you can do is stick our head in funds a debt counselling to provide advice to placements. may be in difficulty with the sand and pretend we service for all residents who customers about money your rent the better. This can For more information aren’t having financial are facing money troubles. and benefits. A telephone often help us talk through about any of the services, difficulties. We can help you It has also recently secured based benefit awareness schemes or initiatives options for you and help you find the advice and support funding to provide programme is available, mentioned above, please clear debts and enable you to you need. financial advice for all new where South Anglia can call 0845 600 1543 stay in your own home. tenants. This will also be contact residents and offer (Low-cost local number), made available to existing them a free check to help 0800 694 0159 or residents (usually via staff maximise their income. National money and referral) if required. A large percentage of 01279 714714. debt advice We have a dedicated money advisor who can South Anglia tenants also have access to Credit The Financial Services Authority has lots of leaflets that provide money and Union facilities, with offer useful advice, visit www.moneymadeclear.fsa.gov. benefit advice to residents funding provided by the uk/publications or call the Moneymadeclear helpline on in their own homes. Circle Anglia Charitable 0300 500 5000. We also operate an advice Foundation for a credit referral service as part of union in Hertfordshire. The National Debt Helpline is a free service to help find our outreach doorstep We support credit unions the best solution to debts, visit www.clearstart.org or call challenges and we can in Basildon, Braintree and 0800 915 9592. also text money advice to Hertfordshire (Woodhall). For information on how to access financial help from the residents. Residents can government if you are on low incomes, visit www.direct. self-refer for these services gov.uk and click on the money, tax and benefits section. at any time, regardless of whether or not they owe New independent charity, Turn2us helps people access South Anglia money. the money available to them, through welfare benefits, grants and other help, visit www.turn2us.org.uk or call free on 0808 802 2000. 4 www.southanglia.org Home Matters – summer issue 2009 Meet the team - Neighbourhood Team, Essex Mark Grimwood has been a contact for tenants and Development team to supported by two wardens Neighbourhood Manager for leaseholders providing promote tenant involvement and one Neighbourhood Essex for nearly three years. a complete housing in the area. Assistant. Our wardens are Mark is responsible for the management service. My job Barry Charles and Colin “The Neighbourhood Officers neighbourhood teams in ranges from dealing with Harlow and have both are responsible for day to day Braintree, Harlow and Vange. anti-social behaviour (ASB) worked for South Anglia management of the estates since 2002. Their job is “I manage a team of five cases to presenting rent and tenancies and carry out to make sure grounds are Neighbourhood Officers, two arrears cases in court. I also activities such as lettings, looked after, ensuring Mark Grimwood Neighbourhood Wardens work with the maintenance ASB, resident involvement, ASB is managed and that Neighbourhood Manager and a Neighbourhood team and contractors estate inspections and customers feel safe. for Essex Assistant. I act as the primary and our Community tenancy audits. They are Claire-Louise started as a Neighbourhood Officer Maureen joined the team last year and has over at Braintree in January 2009 after working for 20 years housing experience having previously Home Group. She is responsible for Braintree, worked for Braintree District Council. Maureen is Ashen, Beckers Green, Berden, Black Notley, responsible for Harlow and Chigwell and can be Bulmer, Chelmsford and surrounding area, contacted on 01279 453931 on Wednesdays and Cressing, Great Dunmow, Foxearth, Great 01376 559405 on Thursday and Fridays. Sampford, Great Saling, Kelvedon, Stansted Claire-Louise Turnham and surrounding area, Panfield, Saffron Walden, Maureen Lodge Neighbourhood Officer Neighbourhood Officer Shalford, Silver end, White Notley and Witham. Claire-Louise can be contacted on 01376 559404. Jane has been a Neighbourhood Officer at Sara joined the team this year. Previous to this Braintree since 2002. She covers the areas Sara was the Neighbourhood Assistant for the Halstead and surrounding villages, Gosfield, Essex team in a role she carried out from June Great Yeldham, Great Notley, Brightlingsea, 2008. Sara is responsible for the following roads Bures, Burnham, Clacton, Coggeshall, in Vange North, South and Middle Crockerford, Colchester, Dovercourt, Finchingfield, Polsteds, Swanstead and Gambleside, as well Haverhill, Latchingdon, Maldon, Walton-on- as Southend, Thundersley, Canvey Island and Jane Amott Naze and Wethersfield and can be contacted on Sara Bartleman Brentwood. Ring Sara on 01268 220837. Neighbourhood Officer Neighbourhood Officer 01376 559405 Monday to Wednesday. Eva has been a Neighbourhood Officer with Josie is also a new member of the team having South Anglia since September 2006 and works started her role in April 2009. Josie supports all of from the Vange office. Eva is responsible for the Neighbourhood Officers with their paperwork managing all roads in Vange with the exception and also manages the gas spreadsheet. In of North, South and Middle Crockerford, addition Josie covers the Vange office reception Polsteds, Swanstead and Gambleside. Eva can four days a week. be called on 01268 220834. Eva McIlwaine Josie Bartlett Neighbourhood Officer Neighbourhood Assistant Doorstep Challenge Update I n the last issue of Home deliver our services on our check on an existing issue. Matters we unveiled our customers doorsteps. Refreshments are available new Doorstep Challenge and we now have a Wii Caroline, Kaldani, Head of bus, which has since been games console on board so Community Development, out and about visiting our there is something for all the said, “The idea of the bus homes and estates. So far, family.” is ito make it easier for we have visited Braintree, residents to report any The schedule below details Harlow and Luton. It has problems they may have and where and when the bus proved to be a big success to gain information about will be out and about, so and residents are giving us our services. Residents can you can see when we’ll be in positive feedback to the raise repairs immediately or your area. facilities on board the bus and its high visibility! Doorstep Challenge Schedule for 2009/2010 The five and a half tonne mobile vehicle is kitted July 29th 2009 November 25th 2009 out with a flat screen TV, Vange Estate, Basildon Bullfields/Crofters Estates, Sawbridgeworth a consultation booth, IT August 26th 2009 December 16th 2009 with internet connection, Little Hadham/ Much Hadham and surround Sawyers Grove/Rollason Way, Brentwood a refreshment area and September 30th 2009 January 27th 2010 – Buntingford/ Cottered and surround children’s activities Eddington Crescent/Essendon Gardens, Welwyn Garden City – in fact all the necessary February 24th 2010 – Woodhall Farm, Hemel Hempstead equipment to enable us October 28th 2009 March 31st 2010 – Parkhouse Court/Middlefield, Hatfield and our partner agencies to Lockside Marina/ Upper Chase/ Hunts Drive, Chelmsford/Writtle For more information about Doorstep Challenge events coming to you, please contact Caroline Kaldani on 07977 285257. www.southanglia.org Home Matters – summer issue 2009 5 Focus On…* Fit and Fab in Vange Sutcliffe Close, Stevenage Vange residents wanting to get in shape for summer have been taking advantage of a free weight management course called Fit and Fab. Organised by South Anglia Housing in conjunction with VITALITY, the local health and well-being service run by NHS South Essex Community Services, Fit and Fab ran for nine weeks. The two hour sessions included information from a team of nutritionists on healthy eating and cooking, followed by a demonstration of some R esident involvement great place to socialise.” been there since the very communal bring and share basic exercises and a may be a relatively first discussions, and he’s still lunches again. A lot of the group workout session. Since Carol moved in, there new idea in some there now. He needs bigging new residents are beginning A team of health and have been huge changes, areas covered by South up for everything he’s done.” to join in and be part of well-being experts were particularly over the last two Anglia Housing Association. things. And some of the ex- also on hand throughout to three years. The works have made a big But for the residents of residents, who moved away the session for personal difference to the lives of consultations, and to Sutcliffe Close, Stevenage, The co-operative to family accommodation, residents. answer any questions. being actively involved experienced some financial come back to the lunches.” in decisions about the problems brought about “The old shared The sessions were Carol can probably rest neighbourhood is nothing by non-payment by some accommodation blocks really designed to help improve assured that the happy new. In fact, Sutcliffe Close tenants. This affected the didn’t work,” commented the quality of life for times she remembers from has an unusually strong committee’s ability to Carol. “Eight people trying Vange residents as part the co-operative days will of South Anglia’s £14.5 invest in upgrading to bring to share one space requires history of co-operation and bounce back at Sutcliffe the properties in line with special skills from everyone million Vision for Vange community spirit. Close. After all, community Government standards. involved. The self-contained regeneration project. Before transferring to spirit is created by a desire After extensive discussions, accommodation is much Bryony Pallett, Project South Anglia Housing, the to make the world a better over a period of years, better. It’s easier to share the Officer for South Anglia properties at Sutcliffe Close place. And that’s something Sutcliffe Close transferred communal spaces outside if Housing, said: “The Fit and were managed by a co- that Sutcliffe Close has in Fab courses have been across, in January 2006, you’re not having to share operative – for the residents, abundance. And those ex- of great benefit to the to South Anglia Housing communal spaces inside.” by the residents. residents who flock back to community and have had Association. Then began Carol didn’t want Sutcliffe the communal lunches are a massive programme of a positive response.” Carol Alderton was a Close to change too much living proof that you never member of the Sishes rebuilding. The shared For further details on though. forget a place where you’ve Housing Co-operative accommodation blocks weight management “The community spirit is been made to feel that you and well-being, please were replaced with self- committee prior to the truly belong. contained flats, and whereas returning now that the work contact VITALITY on transfer. For her, moving to previously the properties is over,” she said, relieved. 0800 077 8000 or online Sutcliffe Close was both a only accommodated single “We’ve started having on www.lovevitality.org. practical and an ideological people, now there is a mix of decision. single people and families. “After I graduated I For residents who have DID YOU KNOW THAT YOU ARE TWICE AS LIKELY TO DIE IN A travelled for about a year before deciding to settle continued living at Sutcliffe Close throughout the HOUSE FIRE IF YOU DON’T HAVE A WORKING SMOKE ALARM? The harsh reality is that 400 The good news is that you Social Housing landlords have a Your landlord is there to help. down permanently,” Carol people die in accidental house can reduce the risk of ﬁre responsibility to you and your home However, you have responsibilities redevelopment, it has been ﬁres each year in the UK by taking a small number and must ensure that gas and too for ensuring your home explained. “Sutcliffe Close caused by smoking materials, of ﬁre safety steps, and electrical appliances they supply are remains safe from ﬁre. For heavy going at times. candles, unattended cooking communicating with your safe and in good working order. example, you should always had more affordable rents utensils and factors such as faulty electrics. landlord organisation if you have questions or concerns. Your landlord may also ﬁt smoke alarms in shared accommodation ensure that your upholstered furniture has the ﬁre-resistant than the privately-rented “There was no point doing and communal areas. permanent label. flats. But, as well as that, housework,” said Carol. To help, the Fire Kills campaign has the following advice: I’m a member of the Labour “As soon as you’d polished, …and make sure …on each level of Party and a strong believer in someone would start up an the property everyone knows it and where door and …keep to one plug per socket window keys are kept the co-operative movement. angle-grinder and everything I liked the idea that Sutcliffe would get covered with dust …avoid placing Close was managed by the again.” …weekly. Never remove the batteries …to stop ﬁre from spreading them on top or near materials that could catch ﬁre community that lived there. The work is now complete “It has been a fantastic place though and the residents are …extinguish all smoking …never leave cooking unattended or throw …don’t try to tackle to live. I love the fact that looking forward to getting materials properly and never smoke in bed water on cooking oil if ﬁres yourself it catches alight! I know my neighbours and back to normal. Your local ﬁre and rescue service offers free Home Fire Risk Checks and may be able to ﬁt free smoke that we all look out for one “The one constant alarms in your home. To get details on how to request one or for more information on ﬁre safety, visit another. There is a strong throughout has been Adrian www.direct.gov.uk/ﬁrekills community spirit, and it’s a Green,” said Carol. “He’s 6 www.southanglia.org Home Matters – summer issue 2009 Get out in your garden W ith summer on at growing your own fruit our doorsteps and veg? You don’t need For further useful we are all looking much space and home gardening information: forward to spending more grown food really does Useful tips on growing your time outdoors. Whether you taste better! Tomatoes, own produce with handy have a large garden or a chillies, potatoes, video guides balcony with room for only courgettes, strawberries www.bbc.co.uk/digin a few pots, there is plenty and spring onions can all you can do to cheer up your be grown with minimal Site full of offers and view from your window. space and effort. discounts on gardening Here is our guide to making products, plants and seeds • Plants from garden centres www.gardenfreebies.co.uk whatever outside space you can be expensive so always have as nice as possible. Swap your left over seeds try to grow from seed. This • Terracotta plant pots are way you will get far more with other gardeners to fairly cheap; you can pick for your money but you will make the most out of up various sizes starting need to invest more time your money from around swapseeds-subscribe@ in nurturing them. At this £1 for a good yahoogroups.com time of year though, plants sized pot. They may be your best option. Plenty of saving to be look great made on plants and seeds • You don’t need to invest as they are www.thompson-morgan. in lots of expensive but you can com/latest-offers gardening equipment, all brighten them you really need is a trowel Use promotional code up by giving and fork. ‘WGA5APR’ to get 5% off them a lick of any left over all purchases paint you have hanging • If you have the space, www.gardencentre.co.uk around. Or you could a compost bin is a great try raiding your kitchen way to recycle household cupboards for old bowls waste and generate and pots or browsing nutritious compost for Free salad seeds for all readers! your local charity shops, your plants. For more hints, Here’s your chance to grow your own salad. Simply sign second hand shops or tips and video guides up to our paperless Home Matters by emailing us on • Don’t use tap water on even reclamation yards to making the most email@example.com your plants as this can be for interesting potential of your outside space, by 28th August 2009 and costly if you have a big planters. visit our website www. we will post you a free garden and you are on a • It has become something meter. Simply recycle rain southanglia.org pack of salad seeds to of a national trend so why water and waste water grow for yourself. not join in and have a go from you kitchen. Don’t suffer in silence D omestic Abuse to him. Domestic violence Neighbourhood Officer or is a crime that is the most quoted reason Steve Kensington via the affects millions given for a person becoming details given below. There of people in the UK. Men, homeless but there are are a number of other women and children can be a number of resources groups, such as Women’s victims of domestic abuse; available to keep victims Aid, Victim Support and whether it is psychological, safe in their own homes; The National Centre for physical, sexual, financial including injunctions, better Domestic Violence that or emotional. Domestic security and sanctuary are there to help victims of abuse may include forced rooms. Domestic abuse is domestic abuse. Please be marriages, stalking by an ex- never the fault of the victim aware that all calls will be partner, and ‘honour’-based and we will not impose a treated as confidential. violence. These are just a few further financial burden for If you would like more examples among many and taking out injunctions or information, please South Anglia Housing will installing a sanctuary room. contact: act against all its forms to Such costs will be met by enable the victim’s safety. South Anglia Housing and its Steve Kensington partners (subject to certain Anti-social Behaviour All of our responses to conditions being met). Co-ordinator domestic abuse are overseen by Steve There is always something Call: 01279 714706 Kensington, anti-social that can be done. behaviour co-ordinator. Email: Steve works with a variety If you are suffering steven.kensington@ of other agencies to find the domestic abuse, please circleanglia.org best methods of tackling contact the police. If you abuse and there are a don’t wish to contact the number of tools available police, please contact your www.southanglia.org Home Matters – summer issue 2009 7 Have Your Say – the results How are we doing? Measure Performance Traffic Period Trend Figure Light Rent and service charge collection 91.2% J … Current tenant arrears 5% L ∆ Average number of days to re-let properties 45 days J … Vacant dwellings as a % of stock 0.8% J ∆ Emergency repairs completed on 91.5% J « S target outh Anglia has been speaking to residents about our services and what you feel we need to do differently. Over 1,300 questionnaires have been returned to us Routine repairs completed on target 99.9% J « – a fantastic response. We are now looking at all of the information you have sent Complaints resolved at first stage 91.3% K « back to us. There is a lot of useful feedback to consider and we hope to publish the feedback in a future edition of Home Matters. Later this year, we will produce a document showing you what we will do in response to this feedback. We will then keep you informed on our progress through You said, and we did! You said that you wanted to 12pm Saturday morning. day to day repairs. Home Matters. greater flexibility for You said that you wanted You said you wanted more We’d like to thank everyone that sent back their survey. We repair appointments. more information estate visits from your local would also like to reassure everyone that as soon as we have As from 22nd June we regarding your repair Neighbourhood Officer. uploaded all of the questionnaires we will be sending out the thank you vouchers. Your patience at this time would be are pleased to be able appointment. We have recently published greatly appreciated. to offer through Anglia Through Anglia a full year’s programme Maintenance Services Maintenance Services we of estate visits so that you an early evening and can now offer a texting have the opportunity to be Launch of STATUS Saturday morning appointment slot. Hours service to customers (only mobiles currently) part if the estate walkabout in your area. Customer Satisfaction Survey are now extended to 7pm Monday to Friday and 8am confirming arrival times of maintenance staff for Project – Your views count! Get a smoke alarm and W e are asking the services we provide has a number of companies to improved . be able to get out! help us find out what you You do not need to worry think of the services we about confidentiality as Did you know that a smoke the event of a fire. Make • If a fire starts, Get out, deliver by carrying out nobody at South Anglia or alarm is the easiest way to sure everyone knows Stay out and Call 999. a customer satisfaction Circle Anglia will see your alert you to the danger of where you keep door and Hertfordshire Fire and survey known as STATUS. completed survey – we fire? window keys. Rescue Service do not During July August and will just receive the overall charge for any advice it September, some of results. Top tips: • You are more at risk from a fire when asleep so it’s gives on fire safety issues. you will be selected at • Fit a smoke alarm on You can arrange a home Everyone who takes a good idea to check your random and contacted each level of the property fire safety check and smoke part in the survey will home before you go to via the telephone or a pre and test weekly. In the UK alarms can be fitted on be entered into a prize bed. arranged personal visit. 90 people die each year request. draw to win High Street because the battery in • Don’t leave cooking If you are contacted, we Vouchers (1st prize - £50, their smoke alarm is flat unattended. Over half of Call Hertfordshire Fire would appreciate it if you 2nd - £25 and 3rd - £15), or missing. home fires are caused by and Rescue Service’s could take a few minutes but most importantly, they cooking accidents. freephone number on • Don’t overload 0800 5873347 and arrange to answer some questions will have an opportunity electrical sockets, only • If you smoke, take extra an appointment. Or for fire about the services that we to have their views heard have one plug in each care when smoking inside. safety advice call provide. This is a fantastic in relation to what we socket. Faulty electrics Every three days someone 01438 737399 or log onto opportunity for you to are doing well and where (appliances, wiring and dies from a fire caused by www.hertsdirect.org/fire. tell us what you think and we need to do things overloaded sockets) a cigarette. help us to focus on what’s differently. All safety checks are carried cause around 7,000 important to you. The last • Never leave candles out by uniformed personnel If you have any questions house fires across the STATUS survey was carried unattended. Keep them who will show an official about the survey please country every year. out in early 2008, we have away from flammable ID card and always use an made a lot of changes to speak to Lesley Woods, • Make sure everyone surfaces or textiles such as agreed password. the way we deliver our Customer Insight Manager, who lives in your house curtains, TV sets or baths services since then and we at Circle Anglia, on knows the quickest route – More than five fires a day want to see if you think 01603 703560. out of the property in are started by candles. 8 www.southanglia.org Home Matters – summer issue 2009 Water saving offer South Anglia Residents Forum Would you like to earn £10 in High Street vouchers meetings just by paying your rent? Save water All will take place at The Rhodes Centre, A ll you have to do Bishop’s Stortford from is pay your rent by and money! 7pm until 9pm Direct Debit and Thursday once a year we’ll send you 23rd July 2009 £10 worth of vouchers. Thursday What is Direct Debit? A s part of the • It can save up to £600 over • Suitable for use with non 29th September 2009 electric mixer showers or Direct Debit is where we Government’s the product’s lifetime Thursday request a regular payment commitment to bath/shower mixer taps • Can save you up to 26th November 2009 from your bank or reduce the amount of provided they run off the £20 per year on your Thursday building society and your energy we use, eaga have mains water pressure energy bills* 21st January 2010 rent payment is deducted been working with energy How to claim your from your account. • Can save you up to suppliers and are able to Showersmart What are the advantages of offer each household in £20 per year on your Digital Switchover Website setting up a Direct Debit? Great Britain a free eaga water meter* competition winner Visit 3 You will receive £10 in ShowerSmart, delivered free • Easy to install http://ekmpowershop9.com/ Congratulations to High Street vouchers to your home. • 15 year manufacturers ekmps/shops/eagashop7/ Mr Justin Strutton of Much each year The Showersmart regulates guarantee index.asp Hadham, the winner of our 3 You can pay weekly, the water flow, saving water Spring Digital Switchover fortnightly, 4-weekly and therefore saving you competition. or monthly on a date to money; *Based on a two-person household suit you 3 We can set up the Direct Shopping voucher Su-doku Debit over the phone 3 You will no longer have to make a journey to We have teamed up with Tesco to give away £30 shopping vouchers. To be in with a chance of winning, simply pay your rent complete the Su-doku puzzle below and send the grid back to us at the Home Matters address on page three before 3 You will have peace of the 25th September 2009. Do remember to include your full name, address and email details with your entry. mind knowing your rent is paid on time 6 9 1 3 It costs us less to collect, so any money we save will help us to improve 1 7 5 4 3 9 the services we offer our tenants in the future 3 We automatically 7 amend your payments when your rent is increased each year 8 3 6 9 3 We can include a repayment agreement if you have any rent arrears 4 How easy is it to set up a Direct Debit for my rent? Very. Just telephone us on 9 8 2 7 0207 204 1500 and we can set up your payment over the phone. You will 9 2 need to have your bank or building society account details to hand. If your 5 4 2 7 9 6 name is not on the bank account, you will need to arrange for the account 3 1 8 holder to be with you when you call. Please visit Competition prizes are non-transferable, non-negotiable and no cash alternatives will be offered. The closing date for this competition is 25th September 2009 www.southanglia.org/ and the draw will take place on 28th September 2009. The winner will be notified after this date. Prize draw is open to current Circle Anglia residents only. Only one entry per person. Circle Anglia will not accept responsibility for loss of entries through technical fault, incomplete, illegible or other damaged entries. resident-info/rent or call Proof of entry is not automatically proof of receipt. The promotional draw is held at St Andrews Court, Norwich NR7 0HR. Details of the winner can be obtained us on 01279 714799 for by sending a SAE marked Circle Anglia Supermarket Competition to the above address. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. more information. If you require this publication in large print, audio, Braille or an alternative format, or you need this document translated into a different language, please call 01279 714714 and we will do our best to help.