15 June 2010
Thanks for your interest in our Head of Finance (Freelance)
The Helplines Association is seeking a new Head of Finance (Freelance) as we embark
on our next stage of growth and development.
If you are a strategic thinker, have sound finance and business management
experience and are a qualified accountant with minimum 2 years post qualified
experience, we want to hear from you. You will have knowledge of developing
forecasting scenarios with sensitivitv analysis. You will be a good communicator who
can present financial information and concepts clearly to staff and trustees.
You will also be experienced in preparing charity statutory accounts.
I am pleased to enclose the following:
Information on THA
Job description and person specification
Equal opportunities monitoring form
The contract will be for 52 days a year at approximately 1 day per week.
The Helplines Association works with helplines to achieve the highest quality response to all
those seeking information, advice and help on health, social welfare or educational issues via
telephone, email, SMS and internet-based services. We do this by promoting and developing
good practice, providing training and development services and a helpline-specific Quality
To apply please send your CV with a covering letter and the Equal Opportunities monitoring
form addressed to Rekha Wadhwani to email address Andy.email@example.com . We
welcome applications from candidates with a disability, and will endeavour to make necessary
The recruitment timetable is as follows:
Closing Date 6 July 2010 at 12 noon
Interviews on end July 2010
Start date as soon as possible thereafter
If you would like to discuss the role informally, please contact me on 020 7089 6322 or by email
firstname.lastname@example.org. I look forwarding to receiving your application.
The Helplines Association
With the helplines in the news recently running an effective membership scheme has become a
top priority for The Helplines Association. It is vital that we continue to protect the general public
who make 30 million contacts to helplines as well as continue to promote the sterling work done
by our member helplines.
The Helplines Association (THA) is a registered charity in its 12th year of operation. It is the lead
service provider on matters relating to the provision of quality helpline services for the voluntary
and statutory sectors.
THA aims to:
Be a recognised source of expertise on the establishment and operation of helpline services
Offer services that enable helplines to provide services of the highest quality
Maintain an association of telephone helplines
Establish the THA Quality Standard as the preferred quality system for helplines
Provide an independent source of assistance to callers
Ensure its staff have the appropriate skills, support and resources to carry out the above
THA member helplines include most of the national helpline services (such as Samaritans,
Shelterline, ChildLine, NHS Direct and Cancerbackup) as well as many local and regional
services. Between them, our members handle over 30 million calls per year.
THA works with helplines to achieve the highest quality response to all those seeking
information, advice and help on health, social welfare or educational issues via the telephone
and other interactive technology such as email, SMS and internet based services. We do this by
good practice guidelines
a membership scheme
a helpline-specific Quality Standard
training and development services
and by working with other stakeholders including government departments, Ofcom and
Governance, management and funding
THA is a charity and company limited by guarantee. It is governed by its Memorandum and
Articles of Association adopted by the members on 18 May 1999 and amended 18 June 2009.
Membership of THA is open to non-profit organisations from the health, social welfare or
educational sectors using the telephone to deliver all or part of their services. The charity has its
registered office in London with another office in Glasgow. THA currently has almost 500
members, the majority being located within the UK but membership includes organisations
based in the Republic of Ireland, India and Australia.
THA is governed by trustees, who are all members of the Executive Committee. Trustees are
elected from the membership at the Annual General Meeting in October. Once a year staff and
trustees review and further develop the organisational strategic plan. The Executive Committee
members currently meet approximately every two months and consider operational reports and
membership applications from the Chief Executive and management team.
The Chief Executive is appointed by the trustees to manage the day to day operations of the
charity and to lead a team comprising:
Head of Helplines Development Services
Sector Development Officer (Communications)
Sector Development Officer (Membership) (part-time)
Development Officer (Quality Standard) (vacant)
Administrator/PA to Chief Executive
Administrator (Training, Events and Database)
Consultant / trainers (staff and freelance)
Staff meetings are held approximately every month to inform staff of trustee and management
decisions / activities, discuss service developments and allow for peer sharing and review. The
availability of funding for infrastructure organisations has tended to be limited and therefore
fundraising efforts have been focused on generating income from the sales of goods and
THA ACTIVITIES AND ACHIEVEMENTS
THA currently has almost 500 member (full voting, associate and honorary) organisations.
Services provided for members include:
Reduced telephony costs using our unique Special Freephone Tariff scheme
For helplines using freephone numbers, free calls from mobile networks
Discounted prices on THA training, development services and Quality Standard
Special rates for Language Line interpreting service through THA membership
A helpdesk for email and telephone advice and support
Special Freephone Tariff Scheme
THA has negotiated with major mobile networks to zero-rate a specific range of phone numbers.
These numbers can only be allocated to THA member helplines. Any caller calling any of these
numbers will not be charged for their phone call nor will it appear on their phone bill from the six
major mobile networks (O2, T-Mobile, Vodafone, Orange, 3 and Virgin). This is a very unique
arrangement made only on behalf of THA member helplines.
For the past five years, with the generous support of BT, THA have been able to present
awards for innovative helpline practice and for the helpline volunteer of the year. The
helpline volunteer of the year award recognises the special contribution of volunteers on
helplines, and is voted for by THA Members and Associates.
In the last year, the THA has launched:
Telephone Helplines Directory 2008/9, which contains details of over 1,000 helplines across
the UK and the Republic of Ireland.
Telephone helplines in a multi-channel environment, which provides good practice
guidelines for services delivered by email, SMS, webchat and other channels
Good Telephony Guide which reviews the range of telephone technologies now available
and their operational and strategic application to the voluntary sector
Other publications include the Guidelines for Good Practice, the Quality Standard Workbook
and our e-newsletter Digital Exchange.
Advocacy, Campaigning and representation
THA continues to advocate and represent helplines with regulators and legislators. We have
close links with Ofcom, respond to consultations on various proposals, sit on the long-term
numbering strategy group (including the introduction of the geographic-rate 03- range). THA
has also been represented on stakeholder groups such as Contact Council’s Numbering
Strategy Group and the OfCom’s Consumer Forum for Communications.
THA continues to provide accreditation against its own Quality Standard, the only accreditation
system specifically aimed at telephone helplines. We continue to encourage funders to provide
funding for Helplines seeking accreditation and to promote the standard as a badge of quality.
The Quality Standard is required of applicants by some helpline funders, including the Big
Lottery fund and the Department for Children, Schools and Families Parent-Know How
THA has currently runs four training courses several times a year throughout the UK and
Republic of Ireland and also tailors these courses for specific clients to meet their needs. These
THA’s recent training clients include the Commission for Equality and Human Rights, the Irish
Cancer Screening Programme, Metropolitan Borough of Dudley, Smokefree Scotland and the
Welsh Domestic Violence Helpline.
The range of projects demonstrates the continuing need for THA to provide specialist services
to helplines to aid the development of existing services and to assist with the setting up of new
services. Recent projects include:
Working with the Department for Children, Schools and Families and Capgemini to develop
a common telephony platform for parenting helplines and to improve service delivery to
Working with the Department of Health and NHS Choices to develop a specification for a
national multi-channel carers service
Contributing to the Cabinet Office’s ChangeUp programme for the voluntary sector by
improving the sector’s awareness of the strategic value of telephony
Facilitating workshops with the Ministry of Justice to encourage more collaboration between
helplines with overlapping audiences in order to provide a more streamlined experience for
Designing and conducting a caller satisfaction survey for the Association for Spina Bifida
Head of Finance (freelance)
£250 per day
An exciting opportunity has arisen to join THA as our Head of Finance as we embark
on our next stage of development. We are seeking an experienced accountant to
work with us on a freelance basis.
You will be a qualified accountant with minimum 2 years post qualified experience,
be a strategic thinker and have sound finance and business management
experience. Knowledge of preparing charity statutory accounts is essential. You will
have knowledge of developing forecasting scenarios with sensitivitv analysis. You
will be a good communicator who can present financial information and concepts
clearly to staff and trustees.
The Helplines Association (THA) is the UK umbrella body for not-for-profit helplines.
THA promotes quality and confidence for helpline users. Majority of THA income is
generated through the membership scheme, training and development services and
a quality standard.
The Helplines Association is an equal opportunities employer and committed to
diversity in the workplace.
How to apply:
For an informal discussion, contact Rekha Wadhwani, Chief Executive, by email
email@example.com or by telephone 020 7089 6322. For further
information on our work and a role brief, please download the application pack from
our website www.helplines.org.uk
Please forward your CV and equal opportunities monitoring form with a covering
letter, highlighting how you meet the person specification, addressed to Rekha
Wadhwani, Chief Executive by email to firstname.lastname@example.org latest by noon
on 6 July 2010.
Closing date Tuesday 6 July 2010 (12pm noon)
The Helplines Association
Head of Finance (freelance) Brief
To ensure that all financial information provided to the Chief Executive and
Executive Committee is accurate and timely
To ensure that The Helplines Association (THA) financial benefits and
incentives, including pension contributions, are set up and implemented
To support the Chief Executive and Executive Committee in strategic planning
1. Prepare monthly management accounts, cash flow projections and forecasts,
monitor financial results against budget and report any major deviations.
2. Support the Chief Executive in preparing finance information for meetings,
reports and funding applications.
3. Carry out monthly reconciliations (e.g. bank, credit card, petty cash), prepare and
submit VAT returns and ensure PAYE and pension payments are accurate and
made on time. Salaries and PAYE contributions are made through an agency.
4. Establish and maintain systems for THA staff financial incentives and benefits, as
5. Ensure the proper management of funds, monitor and review financial systems
and controls (making recommendations for improvement where necessary), and
bring to the notice of the Chief Executive anything of concern with regard to
6. Advise on cost savings and budget management and develop systems for full
cost recovery on all services delivered.
7. Prepare draft statutory accounts in accordance with SORP and liaise with and
respond to queries from auditors.
8. Prepare the annual budget and revise as necessary.
9. Lead on reviews as required and agreed with the Chief Executive.
10. Attend meetings of the Executive Committee and Finance sub committee as
agreed. Both meetings are held every two months.
11. Support other THA staff in carrying out finance functions.
12. Carry out other appropriate duties as requested by the Chief Executive.
1 Fully qualified accountant.
2 Minimum 2 years post-qualified experience of working in a working for an
income generating charity or business environment.
3 Experience of developing and monitoring forecasting scenarios with sensitivitv
4 Experience of preparing and monitoring budgets and developing systems for full
5 Experience of conducting finance reviews and making recommendations for
6 Ability to manipulate data, generate reports, letters, invoices etc.
7 Ability to prioritise own work and work flexibly, unsupervised and as part of a
8 IT literate specifically experience of working with SAGE Line 50 version 2008
financial software package, Microsoft Excel and MS Word.
TERMS AND CONDITIONS
1 The accountant will be contracted on an annual basis for 52 days a year at a
daily rate of £250 per day (plus VAT if applicable). No other expenses will be
2 The job will based at THA’s London office.
3 The work schedule will vary according to organisational demands and will be
agreed with the Chief Executive, but it is expected to be approximately 1 day per
4 The post holder is expected to comply with THA’s policies and practices.
5 The post holder will report to the Chief Executive and will be supported by the
Office Manager and Accounts Administrator.
THE HELPLINES ASSOCIATION
Quality & confidence for helpline users
Equal Opportunities Monitoring Form
You do not have to answer all the questions on this form, but doing so will help THA monitor
and develop our equal opportunities policies. This form will be separated from your
application and will not be used as part of your application.
Role applied for …………………………………………………………..
Gender (please tick)
How would you describe your ethnic origin? This means your cultural background and
identity, not necessarily your country of birth or nationality.
White Mixed Asian/Asian British Black/Black British
British White & Black Caribbean Indian Caribbean
Irish White & Black African Pakistani African
Other White & Asian Bangladeshi Other
Any other ethnic group (please specify)
Do you consider yourself to have a disability (please tick)?
Where did you see this post advertised?
THA Mailing. Digital Exchange, website CFDG
Charity Job ICAEW
Agency (please specify)……….. Other (please specify)………..
Thank you for taking the time to complete this form.