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CLERMONT COUNTY CRISIS RESPONSE TEAM (DOC)

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CLERMONT COUNTY CRISIS RESPONSE TEAM (DOC) Powered By Docstoc
					                        CRISIS INTERVENTION TECHNIQUES

I.     PURPOSE
        To help survivors regain a sense of control over their lives

        To help survivors to begin the process of reconstructing a new life

II.    SAFETY AND SECURITY
        Safety is an issue for victims who survive, involving:
          Concern for physical safety
          Concern for other people’s safety
          Concern over shelter, warmth, food, and sleep
          Being taken care of

        May not be concerned about own safety, but need to be given sense of security. To promote
         security, the caregiver must:
          Help survivors find privacy for expression of emotions
          Ensure confidentiality of communications
          Reassure survivors that their reactions are acceptable and not uncommon
          Help survivors begin to take control of the events going on around them

        Hints for helping
          Make sure that victims/survivors feel safe and/or secure when you are talking to them
          Respond to the need for nurturing
          Help survivors to re-establish a sense of control over small things, then larger ones, in
             their lives

III.   VENTILATION AND VALIDATION
        Ventilation refers to the process of allowing victims/survivors to “tell their story”

        Validation is a process through which the crisis intervenor makes it clear that most reactions
         to a crisis are not abnormal

        Hints for helping
          Ask survivors to describe the event
          Ask survivors to describe where they were at the time they heard of the event or saw it
             happen
          Ask survivors to describe their reactions and responses at the time of the crisis
          Ask survivors to describe their current reactions and responses
          Let survivors talk for as long as they want
          Don’t assume anything
IV.   PREDICTION AND PREPARATION
       Predict the practical issues that survivors will have to face in the aftermath of a tragedy

       Assist survivors to prepare and plan for events that may occur in the aftermath of a tragedy

       Useful phrases for crisis intervenors:
         “You are safe now” (If that is true)
         “I’m glad you’re here with me now”
         “I’m glad you’re talking with me now.”
         I am sorry this (disaster) happened to you.”
         “This wasn’t your fault”
         “Many people feel the way you do after a disaster such as this”
         “It’s understandable that you feel that way”
         “It must have been upsetting to (hear, feel, smell) that”
         “I can’t imagine how terrible this must be for you”
         “You are not going crazy”
         “Things may never be the same, but they can get better and you can get better”
         “If you can’t tell me what happened to you, try to tell me what happened to your family”

				
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