Cosmetolgy Certificates by pjx11396


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									                              Trinity Strategic Consulting, Inc.
                              10925 David Taylor Drive, Suite 100, Charlotte, NC 28262

                         "Business Results with Integrity, Personalized Service and
                                          Innovative Solutions."

            Attention: Cosmetology and Salon Industry
“Creating Value Added Customer Satisfaction and Service Seminar”
(NC Board of Cosmetic Art Examiners Approved for 4 CE Hours. CE Class #1300-2)
   As a cosmetology or salon professional, do you have the knowledge and skills necessary to increase your in-
   come through focused and productive customer service activities? Do you have a clear understanding of the
   impact customer service is having in today’s marketplace? Do you have the techniques and tactics you can
   put to use in order to set you apart from your competition? In this seminar…

   Participants will learn:

   •   Who the customer is and what they want
   •   Why providing good customer service is important to you, the customer and the company
   •   Identify customer service challenges
   •   Benefits of value added customer service
   •   How to develop action plans to improve, or provide value added service to customers
   •   How to measure the success of value added customer service

   Coming soon to a location near you:

   Jacksonville, NC —January 15, 2007                    Wilmington, NC—February 12, 2007
   Rocky Mount, NC—March 12, 2007                        Elizabeth City, NC—April 16, 2007
   Asheville, NC—May 14, 2007                            New Bern, NC—June 11, 2007
   Winston-Salem, NC—July 16, 2007                       Greenville, NC—August 13, 2007
   Gastonia, NC —September 17, 2007                      Fayetteville, NC—October 8, 2007
   Greensboro, NC—November 12, 2007                      Durham, NC—December 12, 2007

    8:30 am—12:30 pm (Breakfast and certificates will be provided.)
   Pre-register today by calling 704-944-5520 or by visiting our website
                                       Pre-registration Fee: $75.00

                       On-site classes provided. Minimum of 10 participants required for on-site classes.
                                                 (Tenemos clases en espanol disponibles.)

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