Limited Residential Warranty by liuqingyan

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									Limited Residential Warranty
Introduction
Wiston International Hardwood Co. Ltd. manufactures all of its flooring under the strictest of quality controls. Our milling and flooring construction
is manufactured using the latest technology. This ensures precision engineering and fitting during installation.

Who this warranty covers
Our warranty covers the original purchaser / home owner when the flooring is installed in residential environments, meaning single family homes,
duplexes, condominiums, townhouses etc. Commercial environments including but not limited to stores, offices, clubs and short term residences
such as hotel rooms, rental cabins etc. are not covered under this warranty. Please see our separate commercial warranty for coverage in these
situations. This warranty is non transferable to subsequent owners. PLEASE READ INSTALLATION INSTRUCTIONS COMPLETELY BEFORE
BEGINNING THE INSTALLATION.

What we cover
This warranty covers all Wiston Engineered Hardwood Flooring products purchased through an authorized Dealer in the USA or Canada.
*Note: Installation of non-approved products, or installations of approved products in a non-approved manner, over radiant
heating systems will void the product warranty.

Pre Installation Warranty
It is the job of the installer, whether professional or DIY (do it yourself), to inspect all flooring pieces before installation. If during inspection the
installer or buyer feels that the flooring is the wrong colour, defective, has finish problems, is not the right grade, or is the wrong gloss level, do
NOT install the flooring. You must immediately contact the retailer from which the flooring was purchased. No claim will be accepted for flooring
which is visibly wrong if it has been installed. By installing the flooring you are confirming acceptance of the product. Since wood is a natural
product, standard industry practice allows for up to 5% of flooring shipped to have milling, handling, finish and /or grade defects. This warranty
applies only to material that is in excess of this 5%. Wiston International Hardwood Co. Ltd. will replace or refund the purchase price of material
deemed to be defective in excess of this 5%.

Finish Warranty
The pre installation warranty above covers the replacement/ refund for any flooring returned in excess of 5% of the total flooring shipped with
visible defects. This includes visible finish defects, prior to installation Wiston International Hardwood Co. Ltd. Warrants to the original purchaser
that the finish will not blister or peel off for 25 years under normal residential use. See exceptions under the ‘Exclusions” heading In addition,
Wiston International Hardwood Co. Ltd. warrants to the original purchaser that our finish will not wear through for 25 years. If there is a problem
with wear through, it must exceed 10% of the surface area for this warranty to cover. Changes in gloss level are not covered under this warranty,
including shiny spots that might develop if you aggressively rub the flooring in one spot. Because of this any installation glue should be removed
immediately and not be allowed to dry. Over time it is normal for overall gloss levels to change and as such this is not warranted against. If over
coating / recoating Wiston Hardwood Flooring the installer or refinisher must test the finish they want to use to make sure bonding and adhesion
have no problems first. Also, the installer or refinisher has the responsibility to get approval from the homeowner/site owner regarding
appearance of the new finish or stain.

Lifetime Structural Warranty
Wiston International Hardwood Co. Ltd. offers a lifetime warranty to the original purchaser that our engineered flooring products will not
delaminate (separation between plies). De-lamination is when any of the multiple layers making up the piece of flooring separates. Our
construction methods and adhesives used are strictly controlled allowing us to warranty the structure of the flooring with confidence when it is
exposed to normal living conditions.
Although we guarantee our floor will not delaminate, if our flooring is exposed to extreme humidity, whether from a wet subfloor or flooding of
your residence or extreme dryness (less than 35% relative humidity) you will see slight shrinkage, swelling, cupping or even cracking of the solid
wood wear layer. Wood is naturally hygroscopic (similar to a sponge) and such shrinkage, swelling, cupping or cracking due to extreme variations
in humidity are to be expected and are not covered by warranty.
Normal environmental conditions mean that heating and ventilation systems should be designed to maintain interior relative humidity levels at
between 40 and 60% RH all year round to ensure the best performance of the Wiston Engineered Hardwood Floor.

Moisture Warranty
Engineered floors are warranted against warping, cupping, and buckling when humidity and moisture levels are maintained at the correct levels
AND WHEN THE SUBFLOOR IS TESTED AND THE FLOORING IS INSTALLED IN ACCORDANCE WITH ALL INSTALLATION INSTRUCTIONS. IT IS
CRITICAL THAT BEFORE INSTALLATION, ALL SUBFLOORS ARE INSPECTED, TESTED AND DOCUMENTED FOR DRYNESS OR MOISTURE
PROBLEMS IN ACCORDANCE WITH ALL INSTALLATION INSTRUCTIONS. WHEN GLUEING THE FLOOR DIRECTLY TO CONCRETE ON OR BELOW
GRADE A MOISTURE BARRIER MUST BE INSTALLED.
We strongly recommend you retain all documentation regarding your pre-installation tests. This may assist you if a claim has to be filed under this
warranty.

Radiant heat Warranty
In-floor radiant heating systems can significantly alter product performance. Wiston International Hardwood only warrants Oak, American Cherry
and Walnut over radiant heated flooring. All warranties are voided if other species are installed over radiant heat. The Radiant heating system
should remain on at between 15 and 25c to ensure the flooring is not damaged. Extreme sudden changes in temperature will shock the flooring
and risk damage.                                                                                                                      Page 1

								
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