Montex Pens

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					PRODUCTIVITY AND
QUALITY
MANAGEMENT
(MONTEX)
                               INDEX




SR NO.   CONTENT                                 PAGE NO.
1        INTRODUCTION                            3
2        COMPONENTS OF PEN                       4
2.1      PLASTIC BODY                            4
2.2      INK                                     5
2.3      PEN TIPS AND ASSEMBLING                 6
3        QUALITY MEASURES                        7-8
4        AWARDS RECEIVED                         8
5        OBSERVATIONS                            9
6        OBSERVATION BROADER VIEW & CONCLUSION   10
7        TOKEN OF THANKS                         11




                                                            2
INTRODUCTION



Montex was started in 1976. Mr. Raman Jain founded Montex as a Fountain pen nib
manufacturing and has spearheaded its transformation into a global leader in the Writing
instrument and stationery product business.
A pioneer of the Indian writing industry, Mr. Raman Jain introduced India to superior quality
writing instruments in 1976, when he laid the foundation of his Nib manufacturing unit. And
that was the beginning of a spectacular journey of grit and determination to excel against all
odds. Driven by the zeal of an evangelist and guided by his determination and perfectionist
attitude, his robust strategies ensured that the company grew from strength to strength
without compromising on Quality.Montex is the only firm in India to manufacture nibs, ball
pens, fountain pens, gel pens, roller pens and related accessories, all under one roof. They are
first to introduce transparent ball pens, trendy fountain pens, precision tips, gel ink pens,
roller ink pens, the latest tank pen series, and the convenience of rubber grips.
They believe that a writing instrument should be a tool rather than just a pen. Their writing
implements, renowned for their Japanese aesthetics, Swiss technology and German ink,
etched headlines the world over, and soon they were the largest exporter in Asia. In the year
2000, montex tapped the Indian markets, and designed an innovative range of superior-
quality, attractive pens exclusively priced to suit the Indian writer.Intially Montex use to
manufacture nibs and sell it to other pen manufactures and to retail outlets but now they only
manufacture and sell pens.Montex have various competitors like cello,ADD,linc,etc

Montex is not only popular brand in India but is also recognized world over. Its products
reach out to over 35 countries in the world covering almost all the continents.


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MAJOR COMPONENTS OF PEN:

   1. Plastic body
   2. Ink
   3. Nib

Information about each component in detail is as follows:

PLASTIC BODY:

To make the plastic body of the pen as well as the cap, Polymer plastic Powder is required, in
terms of raw materials. This polymer powder is supplied by three companies- Reliance
Petrochemicals, Haldiya Petrochemicals in West Bengal and IPCL in Baroda.

In the process of manufacturing the pen body, the Injection Moulding machine with robot
arms is used. It consists of two parts, the injection unit and the clamping unit. The polymer
powder is filled through the feed hooper and the requirements of the desired size and shape is
configured and set according to the design of the pen. Then, the plastic body is automatically
heated and moulded. A robotic arm is often used to remove the moulded components, either
by side or by top.

These huge machines are imported from Austria and L.G heavy Engineering in South Korea.




                                                                                            4
INK & REFILL

      The manufacture of modern ink takes into account dozens of factors which includes
color, opacity, transparency, brilliance, lightfastness(Ability to fade under constant exposure
of light over the ink), surface hardness, purity, and odourless . To Make an Ideal Ink Requires
Complex Combination of Chemicals, Dyes and many other raw materials. At Montex the
Utmost Care taken to see that in ink is manufactured properly and is as per the preset
Standard Because According to Them even though the body has some problem while its
being used the Ink Must fulfill the basic want for a Pen i.e. Writing. By its chemical nature
Ink is highly inflammable so Import of Ink is prohibited by Government of India So Raw
materials to make the ink is imported by Montex in Parts and then manufactured in India. At
Montex the Highest Quality ink is used in Their Pens. Montex imports ink From Dokumental
Gmbh & Co in Germany which has Monopoly in manufacturing and distribution of the high


                                                                                             5
quality inks and writing fluids. The Machine which manufactures Ink after receiving it from
the company is imported specially from Ukraine. This Machine mixes all Chemical and
other raw material in right proportion and ink is manufactured. This Machine is very useful
Because Different proportion and Combination of the chemicals, Dyes and other raw material
are required for gel pen ink and Ball Pen ink.

Refills are made in Machine in which Plastic powder are used as input and These Plastic
powder are purchased from Reliance Industries or any other ISO certified Supplier on the
Basis of prices demanded for these plastic powder. The Plastic powder goes through a set of
process before being molded into pipe formed then Machine cuts pipe into smaller pieces as
per the requirement of the pen. The Machines used for These Purpose is imported from South
Korea.




PEN TIPS

The raw materials required for making tip of the pen are mainly various alloys like brass,
stainless steel, etc. The wires for the same are being imported from UMS Swiss Metal
situated in Switzerland. The tips are of various kinds which are differentiated on the basis of
their size and allow used. Thus it is made using various molds.First, bands of brass are
automatically inserted into stamping machines, which cut out thousands of small discs. The
brass discs are next softened and poured into a compression chamber which consists of steel
ram. The steel ram presses on the metal into a die cast mold. This compresses the metal and
forms the various tip pieces. When the ram return to its original position, the excess metal is
then scraped off and recycled. The die is then opened, and the tip piece is ejected.The formed
pieces are then cleaned and cut. They are immersed in a bath to remove oils used in the
molding process. After they emerge from the bath, the parts are then cut to the dimensions of
the specific pen. The pen pieces are next polished by rotating brushes and cleaned again to
remove any residual oils. The ball can then be inserted into the point cavity.

ASSEMBLING

After the components are formed, assembly can take place. Typically, the ballpoint is first
attached to the ink reservoir. These pieces are then put into injectors, which fill the reservoir
with the appropriately colored ink.The point and reservoir are then placed inside the main

                                                                                               6
body of the pen. At this stage, other components such as the cap and ends are incorporated.
Other finishing steps, such as adding coatings or decorations or performing a final cleaning,
are also done. The finished pens are then packaged according to how they will be sold. Single
pens can be put into blister packages with cardboard backings. Groups of pens are packed
into bags or boxes.




QUALITY MEASURES



Quality Measures:



They follow the do-it-right-the first-time approach.

Ink:

The ink is tested randomly 2-3 times a year. The ink made in the factory is taken in samples to a 3 rd
party laboratory called the national testing centre where the quality of the ink is tested. They have a
back-up of the chemicals used in the preparation of the ink for around 4-6 weeks at any point of time.




Tip:

They are very particular about the tip. Everything is majorly automated to avoid human errors. But
yet, once the tip is produced, it is rechecked for defects of any sorts. They have a machine like a
microscope under which each tip is passed and a sensor would detect any difference in the
composition, size etc.




INK-TESTING MACHINE:

Consistency and uniformity are important aspects in their production process.

                                                                                                     7
It is a simple but effective machine to test the final pen for any defects with respect to the ink and tip.
A paper and a random pen from a batch are to be placed in the machine. Once the machine is switched
on, the paper starts to rotate and the pen continuously writes till all the ink is exhausted. The
consistency of the ink, the color, the thickness etc is checked and the pen has to write without
stopping. The number of meters it writes is noted in the machine. If there is any sort of problem at this
stage, the entire batch is rejected.

They get their raw material for plastic body from three major suppliers. Since they are very
reliable sources they don’t check the material every time supplied, but sometimes they go for
random checks. Again they have three suppliers so whenever there is a problem with any one
supplier they have backup in form of other two suppliers from whom they can get their raw
material.

When asked about the durability of ink he told that we export our pen to countries like Sudan
and Russia where the climatic conditions are extreme but nothing happens to the ink and
added saying that if there is any problem within 2 years they will replace it.

Machineries are inspected and checked once in a month and if there is breakdown in any of
the machinery then there are other machines also doing the same job, so the production
process does not get hampered by the time it is fixed.




AWARDS RECIEVED

Perfection, Precision and Innovation, these are the three cornerstones on which the Montex
Empire stands tall. This compelling tri-principle has empowered them to consistently blaze
revolutionary trails in the writing industry. They were the first to introduce transparent ball
pens, trendy fountain pens, the precision tip of 0.5mm, and Gel and Roller ink pens. Over the
last fifteen years, the Montex Group has been honoured with several awards, including the
prestigious National Award for Export Excellence. They have also had the good fortune of
being invited to several national and international seminars. Given below are some of the
award ceremonies at which we have been felicitated.


                                                                                                         8
   The former Prime Minister of India, Shri Atal Bihari Vajpayee, felicitates Shri Raman
    Jain, Chairman of Montex Group 1999
   Plexconcil Export Award 1991-92
   Plexconcil Export Award 1992-93
   Directorate of Industries
   Best Export Award 1992-93
   Consumers quality award certificate




OBSERVATIONS

It was a great experience to visit montex pen head office and the manufacturing unit. We
learnt a lot about it and also noticed many unspoken things about the company. Few of our
observations are listed below:

   There was a decentralized means of communication. We noticed this when each and
    every person in the company were freely allowed to talk to the Managing Director of the
    company without prior permission or appointment.
   Employees there are treated with all respect and dignity without taking into consideration
    of what designation that person belongs to.
   While interacting with the employees we noticed that all of them were satisfied with their
    job and were very happy with the way they worked in the company.
   Everyone in the company are treated equally, this can be said, when we noticed that there
    was a huge room that was empty but when asked about it we came to knew, that it was
    the room were all employees had their lunch together irrespective whether the person is
    Managing Director or a salesperson.
   Each and every employee is taken care of. This can be said when the managing director
    saw a factory worker going home early and he immediately asked the worker whether he
    was well or not, whether he had any problems that may need his help.

All the above things show that how each and every little thing, each and every worker in the
company is important and precious to the company.

                                                                                            9
OBSERVATION, A BROADER VIEW…

The company has a turnover of about Rs. 200 Crores and commands a respectable no. 2 spot
in its segment of pens ranging from Rs. 5-15; still you would not find it advertising
aggressively. The only logic behind this is their product quality, which speaks for itself.

Another factor which can be credited for the company’s sustainable growth is its distribution
channel which is also a quality proof process.

Example: Suppose a pen model “Montex Hybrid” is not doing good in state of Kerala but
does quite well in state of Assam, the company calls back all the lots of the particular model
to any of its major centers and random tests are performed on it. Only after this exercise, the
lot is given a green signal to leave for Assam or for that matter any other place.

This is done even after knowing the life of the ink which is 2 years but company doesn’t have
it in its genes to compromise on quality.

The Stationary i.e. other then pen constitutes of just about 2-3% of company’s revenue,
naturally it does not manufacture it but outsource them. While doing this also stringent
quality standards are set and random checks are made.




CONCLUDING REMARK:

Montex as a company knows the ways to increase its market share as well as increase profit
margins by simply using Indian Ink which is not of complete inferior quality, infact it is also
cheaper then German Ink by Rs.50/Kg. Still company buys it from Dokumental (German
Company) to achieve the set standards and follow the sustainable policy of quality
management.




                                                                                              10
NAMES                                        ROLL NO

PARVATHI VENKITRAMAN                         19

HARDIK SALOT                                 26

NIKITA SONTHALIA                             47

NAMAN SHAH                                   33

PRANAY JAIN                                  05

PRATIK MODI                                  12

AKSHITA SHETH                                40

PRANJALI VYAS                                54




We would like to thank:

Mr. Salot (Hardik’s dad)

Mr. Hari Sahu (Montex)

Mr. Raman Jain (Founding Chairman, Montex)




                                                       11
NAMES                  ROLL NO

PARVATHI VENKITRAMAN   19

HARDIK SALOT           26

NIKITA SONTHALIA       47

NAMAN SHAH             33

PRANAY JAIN            05

PRATIK MODI            12

AKSHITA SHETH          40

PRANJALI VYAS          54




                                 12

				
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