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									                            Ford Turns Metro Detroit into
                            Europe for SYNC Testing
                            Ford developers created a “mini” Europe in the Detroit area to test out new software for Europe’s version
                            of Ford SYNC 911™ Assist called Emergency Assistance. Europe presented unique software engineering
                            challenges due to its high concentration of languages, borders and its emergency services infrastructure.
                            The simulated Europe allowed developers to travel across made-up country borders to help prove out
                            the ability of Emergency Assistance to identify the correct country, region and language to speak to an
                            emergency operator as well as communicate with vehicle occupants in their native tongue in the event of
                            an accident.

 How It Worked

                                                                                                                Using GPS coordinates for locations
                                                                                                                in the Detroit area, Ford engineers
                                                                                                                generated pretend country borders
                                                                                                                for France, Germany, Italy, the U.K.,
                                                                                                                Spain and Dutch-speaking countries
                                                        France                                                  such as the Netherlands and
                                         Italy                                                                  Belgium. During computer-simulated
                                                                                                                and real-world road tests, engineers
                (Dutch)                                                                                         would cross the created borders
                                                                                                                and monitor if the SYNC software
                                                    Germany                                                     accurately determined the correct
                                                                                                                country, language and emergency
                                   United Kingdom                                                               service protocol.


     How SYNC Emergency
     Assistance Works
     Within Europe, drivers often cross                                                                                                                                             SYNC prompts the
                                                                                                                                                                                    vehicle occupants
     country borders where multiple                                               Emergency Assistance       SYNC uses GPS                                                           in their preferred
                                                       Airbag deploys or            feature initiated       and mobile phone
                                                                                                                                                                                   language and starts
     languages are spoken. With Emergency             fuel pump shut-off                                 information to pinpoint
                                                                                                                                                                                    the emergency call
                                                                                                             vehicle location
     Assistance, if, for example, a German                                                                                                                                                process

     customer drives into France and gets in
     an accident, the feature will make the
     call (dial 112) to the local emergency
     operator in French, yet speak to the
     vehicle occupants in their native
                                                                                                         LOAD                                                               LOAD

                                                                                                                   1          2    3           4     5           6                     1           2    3           4     5           6

     tongue, German.
                                                                                                                 DIRECT                                                              DIRECT
                                                                                                                  TUNE        7    8           9     0      CLOCK                     TUNE         7    8           9     0      CLOCK

                                       Ford Focus
                                                                                                                       SCAN                              SOUND                             SCAN                               SOUND

                                                       SYNC leaves an                A prerecorded        Call and coordinates
                                                                                                                   SHUFFLE             TRACK             MENU
                                                                                                                                                                     OK            Feature counts down
                                                                                                                                                                                       SHUFFLE              TRACK             MENU

                                                      open microphone             message is delivered   are delivered directly to                                                  before placing call
                                                                                                                 GENRE/FOLD                               TEXT                        GENRE/FOLD                               TEXT

                                                     connection allowing           in the appropriate       local 112 operator
                                                                                                                    AM / FM       CD           SAT        AUX                           AM / FM        CD           SAT        AUX

                                                       communication               language selected
                                                                                                                   BUTTON                                BUTTON                        BUTTON                                 BUTTON

                                                                                                                                                                     PASS                                                                 PASS
                                                                                                         OFF                                                                OFF

                                                     between the vehicle                by SYNC
                                                                                                                   BUTTON              AUTO              BUTTON
                                                                                                                                                                                       BUTTON               AUTO              BUTTON

                                                                                                                   BUTTON                                BUTTON                        BUTTON                                 BUTTON

                                                       occupants and
                                                     emergency operator
                                                                                                                  Vehicle occupants can cancel the call at any
                                                                                                                time by pressing and holding the phone button

                                                        Vehicle occupants can continue the call while
                                                                moving away from the vehicle

2/2011                                                               for more information, go to

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