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Maintenance Agreement for a Product
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					                        Maintenance Agreement for a Product

        Agreement made on the (date), between (Name of Customer) of (street address,
city, state, zip code), referred to herein as Customer, and (Name of Maintenance
Provider), a Customer organized and existing under the laws of the state of
______________, with its principal office located at (street address, city, state, zip
code), referred to herein as Provider.

      For and in consideration of the mutual covenants contained in this Agreement,
and other good and valuable consideration, the parties agree as follows:

I.     Subject Matter and General Description of Services and Agreement
       This Maintenance Agreement applies to (description of product), hereinafter
called the Product. The total amount of consideration for the services provided under
this Agreement by the Customer for this promise of maintenance services is
$____________. All maintenance services will be performed according to the
Maintenance Provider's Standard Maintenance Agreement rate schedule per product or
on a time and material basis. This Agreement will be for a period of (e.g., one year),
provided that either party will have the right to terminate the Agreement with (e.g., 30)
days written notice pursuant to the cancellation provisions stated below.

II.   Definitions of Service
      A.     The Maintenance Provider will provide on an exchange basis modular
      parts or replacement equipment shipped prepaid to the Customer. Customer
      must prepay all shipping and insurance costs for the parts being returned. A
      hotline technical support line will be available free of charge between (e.g., 9
      a.m. and 5 p.m. EST) to anyone with a valid maintenance Agreement.

      B.      An authorized contractor (the Service Provider) of the Maintenance
      Provider will provide on-site service repair for the Product at the installation site
      of the Customer. Contingent upon the availability of a service technician, the
      Maintenance Provider will use its best efforts to have a technician arrive at the
      installation site within (number) hours after confirmation that service is required. If
      the installation site is more than (number) miles from the stocking location of the
      nearest authorized Service Provider, the Maintenance Provider has the option of
      providing on-site service or providing an alternate means of system repair. If the
      Customer has not registered the installation site at least (number) days prior to
      requiring service, the Maintenance Provider has the option of providing on-site
      service or providing an alternate means of system repair.

      C.     Emergency 24 hour services are not provided with standard maintenance
      agreements and must be requested for an additional charge and terms.
      Emergency technicians also will charge overtime service rates subject to a
      minimum charge. Annual preventative maintenance services are included with
      maintenance agreements at no additional charge. Maintenance agreements will
      include only labor and parts that are necessary to service the equipment on a
       basic level unless otherwise specified. Maintenance does not include equipment
       which has become defective due to damage caused by accidents, misuse, abuse
       acts of God and fires.

III.   Service Provided
       Maintenance services will be for the equipment identified above and for the term
indicated above. If the Product fails during normal and proper use within the
Maintenance Agreement period, the Maintenance Provider will either repair or replace
the unit at the sole determination of the Maintenance Provider. Repair parts provided
under this Agreement may be new, reconditioned or used. This Maintenance
Agreement does not include service to repair damage from improper installation or
modifications made by the Customer. THIS AGREEMENT DOES NOT COVER FAILURES
RESULTING FROM NORMAL WEAR AND TEAR.

IV.    Service Claim Requirements
       A.      Customer must be registered with the Maintenance Provider including the
       installation site and the product covered under this Agreement.

       B.    Customer must request information on how to obtain maintenance service
       by contacting the Maintenance Provider's Technical Assistance Center at (street
       address, city, state, zip code), (toll-free telephone number).

       C.     Upon confirmation that service is required, the Maintenance Provider will
       ship parts or dispatch replacements within (e.g., four) hours if the request is
       made during normal business hours. The service provider will use its best efforts
       to ship within the (e.g., four) hours after notification.

       D.     Customer must within (e.g.,15) days ship prepaid the replaced modular
       parts or replacement equipment in the packaging provided with the exchange
       modular parts or replacement equipment. The packaging must be clearly
       marked with the Customer number and transaction ID number. The Customer
       agrees to pay for any replacement modular parts or equipment that is not
       returned properly.

IV.    On-Site Service
       A.     On-Site Maintenance becomes available only after acceptance of the
       Customer within ten (10) days on the web-site registration. If repair is needed
       during this time, a replacement unit will be shipped by express service.

       B.      Customer must request information on obtaining maintenance on-site
       service by contacting the Maintenance Provider's Technical Assistance Center at
       (street address, city, state, zip code), (toll-free telephone number).

       C.      Upon confirmation that On-Site Service is required, a service provider will
       be requested. Contingent upon the availability of a service technician, best efforts
       will be made to arrive at the installation site during the hours and days applicable
       to the request and within (e.g., four) hours after notification.
        D.     Customer agrees to provide prompt access to the equipment and software
        consistent with the 
				
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Description: This is a sample maintenance agreement for a product. A maintenance agreement is a contract that covers scheduled maintenance for a limited duration. By way of contrast, a service contract is an agreement that a customer pay extra for, typically when he/she buys the product, which could be over the Internet, through the mail, or in person at the business. Service contracts cover a certain time and typically promise to repair, replace, or maintain a product. They may also cover damage to electronics from power surges, for example. For a vehicle, the contracts may cover towing, rental, emergency road services, or other expenses relating to the failure of the product or part.
PARTNER William Glover
I received my B.B.A. from the University of Mississippi in 1973 and my J.D. from the University of Mississippi School of Law in 1976. I joined the firm of Wells Marble & Hurst in May 1976 as an Associate and became a Partner in 1979. While at Wells, I supervised all major real estate commercial loan transactions as well as major employment law cases. My practice also involved estate administration and general commercial law. I joined the faculty of Belhaven College, in Jackson, MS, in 1996 as Assistant Professor of Business Administration and College Attorney. While at Belhaven I taught Business Law and Business Ethics in the BBA and MBA programs; Judicial Process and Constitutional Law History for Political Science Department); and Sports Law for the Department of Sports Administration. I am now on the staff of US Legal Forms, Inc., and drafts forms, legal digests, and legal summaries. I am a LTC and was Staff Judge Advocate for the Mississippi State Guard from 2004-2008. I now serve as the Commanding Officer of the 220th MP BN at Camp McCain near Grenada, MS. I served on active duty during Hurricanes Dennis (July, 2005), Katrina (August, 2005) and Gustav in 2008. I played football at the University of Mississippi in 1969-1971 under Coach John Vaught. I am the author of the Sports Law Book (For Coaches and Administrators) and the Sports Law Handbook for Coaches and Administrators (with Legal Forms),