BSP Briefing - PowerPoint

							BSP Procedures Briefing




            1
      Competition Law & IATA

This training is being conducted in compliance with the Provisions for
the Conduct of the IATA Traffic Conferences. Pursuant thereto, we will
not discuss fares or charges, nor are we allowed to discuss
remuneration levels of any intermediaries engaged in the sale of
passenger air transportation or any other competitively sensitive topics.




                                   2
BSP Procedure Briefing
 Introduction to IATA Nordic and Baltic and the BSP

 Reporting Routines

 BSPlink



Coffee break 1 hour 15 minutes into the session




                             3
 Section 1
What is BSP
What is BSP:
 A carrier neutral accounting system
     Historically use of neutral document


 Settlement mechanism for Airlines and Travel Agents
 Producer of reports and statistics

 System works within IATA Distribution and Financial Services
     Dependant on Agency Accreditation
         System of bank guarantees,
         Financial control
         Criteria control



                                   5
What is BSP:                                        Agents
                                             A     B    C    D
 AGENT: Sell tickets on many carriers
  - Reports to one central point = BSP

 AIRLINE: Many sales outlets -
  Reports received from one central
  point = BSP




                                             AA     BB CC DD
                                                  Airlines

                                         6
BSP -Billing and Settlement Plan
  JAPAN - 1971
  SCANDINAVIA - 1986
  Fully implemented 1988




                            7
2 BSPs – 8 Countries
Sweden 1986
Norway 1986
Denmark 1986
incl Greenland and Faroe Islands
Finland 1988
incl Öland Island
Iceland 1990
Estonia 1993
Latvia 1995
Lithuania 2000
                                   8
Customer support
 log a case with your problem on line
 www.iata.org/customer_portal_europe




                     9
10
        Customer support
 E-mail : info.se@iata.org
 Tel (N&B): + 46 8 51992462 (9-12.00hrs)
 Tel ( FIN): +358 (0)981710364 (9-12.00hrs)

 www.iata.se (General info about BSP Nordic and Baltic)
  or
  www.iata.fi (General info about BSP Finland)

 www.bsplink.iata.org (BSPlink and vMPD)
 www.iata.org/agenthome (resolutions)
IATA code to be stated whenever in contact with BSP (email!)


 Primary service language: English


                                 11
                  MANAGEMENT
Travel        FINANCE DEPARTEMENT
                SOLNA-SWEDEN              Airlines
Agents


                    SCE
              Service Centre Europe
BSPlink       Customer Services


                  BSP DPC
                Data Processing       10 Credit
4 Ticketing                             Card
Systems                               Acquirers

                      8
                   Clearing
                    Banks
                          12
              Updated Agency Info
 Each Agent will inform IATA about any changes to:
      Contact person
      Ticketing System Provider
      Bank account no


Info requirement for accreditation purposes:
      Change of Ownership,
      Change of Legal status,
      Name, address

 If you miss to inform IATA your agency could be closed with
  immediate effect! Advice us in advance of change!!

 You’ll find accreditation guides at:
  http://www.iata.org/ps/certification/accreditation-travel/branches.htm

                                             13
  Section 2
BSP Remittance
      Remittance = Payment
 The Agent remits according to the
  reporting calendar:
   Each country holidays are observed
   Reporting calendar on Customer Portal




                       15
16
17
Current until the end of P2 Dec 2009




                 18
Reports to be sent in to IATA
 Send in Annual report formated according to local legislation.
  IATA follow the same rules as the authorties in your country.

 Agents not providing requested AR within 30 days of request
  will be susspended.
     Each week delay will result in delay fee
     Action approved by the APJC




                               19
           Direct Debiting System
 In order to be able to withdraw the monies from the agent account BSP need
  a power of attorney signed by the agent and registered by the clearing bank
  (DK/SE/NO)

 The form must contain the limit of direct debiting as well as signature of the
  authorized personnel. The form must not be limited to time periods . (NO)




                                          20
Power of Attorney for Autogiro - NO
    Specific for Norway is top limit of amounts per month




                                21
Always Remember !
  Inform BSP about change of
   the account at least 30 days
   in advance




                       22
               IATA Resolution 818
IRREGULARITIES AND DEFAULTS
4 Irregularities in 12 months = Default action
Dishonoured Remittance: 2 Irregularities
No payment in 24hrs:

another 2 Irregularities =   Default action!          =   No ticketing!
Agent CAN be reinstated following a financial review

Bank guarantee for all reinstated agents after default.




                                                 23
  Section 3
Ticket Issues
4 Ticketing Facilities
   AMADEUS
   GALILEO
   SABRE
   WORLDSPAN



Any change must immediately be
communicated to BSP!




                                 25
 Ticketing Authority
 Ticketing Authority is to be negotiated by the Agent from the airlines.
     BSP is not a part of this commercial process
 Airlines approve by updating via BSPlink.
     Control at your end!
     GDS will see your Authority tables
 Your Ticketing system will automatically be informed
     GDS given 24 hours by reso 854
     In practical terms much faster
 vMPD might require separate authority




                                           26
Conditions of contract…
 Must be handed over to the passenger (E-mail, printed, webb
  page)
 PDF for E-ticket can be found at IATA travel Centre:
 http://www.iatatravelcentre.com/tickets


 Remains of OPATB-2 Ticket Covers!




                           27
Selection of the Ticketing carrier
 First International Carrier
Or
 First Transatlantic Carrier
Or
 The carrier that has majority of TPM ( miles) in the ticket




                              28
Ticketing Carrier Selection
 Interline Agreement is prerequisite to mix carriers in same
  ticket
 When two carriers have own ET but have no interline
  agreement:
     Investigate is fare for 2 separate ET will be same and primarily
      issue 2 ET rather than a paper ticket when possible
          But check MCT
          Check thru possibility
          Will airline issue ticket vs vMPD




                                       29
Passenger’s name
 Rules in Ticketing Handbook
          DOE/JOHN CHD ( optional 08, optional DOE/JOHNMR CHD)
          DOE/JOHN INF
          DOE/JOHN MR
          DOE/JOANNA MRS (MS)
          DOE/JOHN 19FEB66
 More useful abbreviations:
          DEPA – Deportee with an escort
          DEPU – Deportee unaccompanied
          EXST – extra seat
          UM10 – unaccompanied minor – age 10
          SP – Special needs pax- Use SSR line for details
          DIPL and COUR – courier
          STCR – stretcher




                                 30
Passenger’s name
  Spelling of name: ICAO doc 9303
      Follow machine readable portion of the passport




  Alliteration: ä=ae æ=ae ð=th ü=ue ö=oe ø=oe å=aa

                            31
     Missing Traffic
     Document and
     CIP Report
     ….until last paper ticket is out there




32
  Section 3
Ticket Issues
 sub-section vMPD
    Multi Purpose Documents in use
 BSP – Virtual MPD ( vMPD)
    Available on BSPlink
    Safety options favoured buy airlines
        Requires Cancellation request
        Refund via Refund Application


 GDS –vMCO
    Integrated into GDS back office option
    Cancellation within same day as issued
    Refund option decided by individual carriers
        Direct in GDS
        Refund Application


 Airline dedicated MCO
        Issued as exchanges to agency issued STDs

                                     34
Virtual MPD/MCO
 Reason for issue
     Each airline tailors the available reasons
     Common use:
            PTA /ToD
            E-ticket not available to destination
            Third Party Service
            Deposit for Service
            Excess Luggage
            Rebooking/ Cancellation fee


 Use as per Individual instruction from Airlines


                                     35
36
Section 4
Refunds
                 Refunds
 Rules of refunding tickets are submitted in the respective
  note.

 Always consult Passenger Air Tariff or the airline before
  refunding the tickets.

 If in doubt use Refund Application Form on BSPlink and
  submit it to the airline




                              38
       Refund
 Only documents issued by your Agency location.
 REFUND IN YOUR TICKETING SYSTEM
 Or issue a REFUND APPLICATION via BSPlink
 If not E-ticket send in flight coupons to be refunded and passenger receipt to
  the Airline together with a copy of the refund application
 DO NOT REGISTER THE REFUND APPLICATION IN YOUR OWN
  TICKETING SYSTEM




                                     39
Refund of Taxes
 A Coupon may only be refunded once(!)
 If an agent has refunded a portion of a ticket (for instance tax
  only) same number may not be refunded twice.
 Instead ask the Airline to issue an ACM.




                              40
Refund of non-BSP documents is not allowed
                                     Exception:
In connex reissues and if the original ticket has been issued by you and is a
BSP document!
Example:

Client travels C/class with BA ticket issued by you; returns Y/class with 117 ; MCO on
exceeding amount issued by SK
Ticket issued against PTA on airlines own stock but against your original MPD


Refund via ticketing system or Refund Application or request for ACM.




                                          41
47
Refund Application
 Shall be addressed by the airline in the next period following
  that of issue
     Approved
     Rejected
     Under Investigation




                             48
 Section 5
Credit Cards
  Issues against Credit Card
Whenever presented with a credit card - take necessary security precautions:
         signature verification, validity of credit card, credit limit, blacklist check,
         approval code, check that issuing Airline accepts the credit card
         presented
 If credit card checked face to face and transaction duly signed on Agent Coupon or CCCF
      then the Airline takes the risk. If not the Agent takes the risk.




   Resolution 890
 Agents may not use CC issued in the name of the travel agency or owner or employee of
    the travel agent for payment for airline tickets




                                             50
CC Passenger
                                         1   CC Acquirer
                   BSP CC System


  1       3    1                                      1
      2                                           2
                                 Data from
                                             2            3
                                 Billing
               2                 Report


                    CCCF/CCRN
 Agent                                           AIRLINE
                   Supplied by airline
               3

                            51
BSP Credit Card Report
• Shows ONLY transactions where Airlines participate in BSP
Credit Card Billing
• Transactions where Airlines collect money on their own are only
listed on Agent Billing Analysis and not on Credit Card Report

CC may be collected by
• BSP, (shown on CC list)
• By Airline based on their BSP report (not shown on CC list, only on B/A)
• or by Airline using CCCF (not showen on CC list only B/A)

 PCI compliance
• all agents shall ensure PCI compliance at own location
• BSP output sports masked credit card numbers
                               52
   Section 5b
  Credit Cards
subsection TASF
Travel Agent Service Fee via BSP
   Issued in GDS
   Voluntary use (but need to sign up)
   Settled back to agent from BSP as cash
   Levels of fees
      A) to GDS
      B) to Credit Card Company




                              54
Levels of TASF fees




             55
   Section 6
Reporting to BSP
  Remaining Paper Tickets
  what to forward directly to the airline


 Reissued Standard Traffic Documents during the reporting;
  NB. Remember to attach reissued and validated documents!
 Refunded paper tickets clearly marked REFUND with bold
  letters and registered in your ticketing system.
 If supporting documents, staple BEHIND the coupon




                                    57
BSP Processing
BSP processes all incoming data
 GDSes
 BSPlink ADM/ACM, vMPD, Refunds data
 Cenral Billing Invoices
 MyIATA invoices

and produces:
   Report for Airlines ( Daily and Reporting Period)
   Reports for Agents (Reporting Period)
   Data is fed to BSPlink Enhanced Functions (Reporting Period)
   Banking Orders ( Settlement Period)
 Credit Card Billing Invoices (Daily)

                                             58
 Correction of Sales
By Airlines:

     ADM = Agency Debit Memo (invoice)
     ACM = Agency Credit Memo (credit note)

By Agents:

     ADM Request
     ACM Requests




                                 59
60
          Undisputed
               =
                                       Pending Settlement
Will be reported in next report
                                                =
                                       Under dispute period




                                  61
 Section 7
BSP Reports
       BSP output
        Available media:
Electronic transmission / BSPlink

 https://www.bsplink.iata.org:
 Manuals available from login page
  Download centre
 Online Help available in the application
Necessary Software
 Netscape 6.0 or Explorer 5.0 (or higher) to access the
  Internet
 WinZip to decompress reports
 Acrobat Reader to read the reports




                            64
      BSP reports for agents:
Main BSP Reports
 Agent Billing Analysis and Statement (PD 1+2)
     Provides detailed list of transactions
 Agent Consolidated Billing Statement (PD 2)
     Is your accounting supporting document – Provides amounts per Airlines
To be saves according to Accounting Legislature of the Country

Additionally
 Agent Tax Summary Report (PD 1+2)
 Credit Card Reports ( see earlier sections)
 Annual Sales report        (PD 2 DEC)
 RET Load Error Report ( when applicable)


                                       65
Agent Billing Analysis and Statement




                 67
68
69
Comments on Billing Analysis




             70
       RET LOAD ERROR REPORT

-Produced for :
    -All Agents
    -All Airlines
    -All GDS’s

Provides list of transactions not reported up to standards
    -Agent entry Errors?
    -GDS technical errors?

3 levels of remarks:
     -Warnings
     -Billing Critical
     -Billing Critical - Transaction is deleted (Deleted)

Full list of warning and description is found on www.iata.se
under reporting errors on the menu

                            71
72
 Action required by the agent
 WN (Warning)
     analyse the problem, make sure not to repeat the error
 BC (Billing Critical)
     Contact Airline to ensure the proper settlement
 BC (Billing Critical) + error action Deleted
     Contact Airline to ensure proper setlement
 Some warnings are not neccessary to be corrected:



    The purpuse is to show the airline that it may be a problem




                                73
             Typical Agent entry error:
 Credit Card Number confused ( too short or digits reorganised)

 Expiry date of CC passed

 Over refunded ( original and refund do not match)

 Refunded to wrong agent

 Same coupon refunded twice

 Tax code entered incorrectly



 Refunded to another airline

 Refunded ticket never reported in the first place
                                               74
Typical System Provider Errors
  Incorrect data reported: (2+2 is not 4  )

  Incorrect data reported: (bug ?)

  Data missing:


  Data reported twice?

  Logical conflict



  Incorrect serial number used for an agent




                                 75
IATA ID Card Programme
 Identifies employees of IATA accredited Agencies
     Identification when travelling on AD tickets
     Identification when claiming traditional Industry Discounts
 Provides agents with access to a new discount system
     www.agentexperiance.com
     Industry Suppliers
     Non-industry suppliers
 Each year renewal
 Supplier verification www.checkacode.com



Apply now at: http://www.iata.org/ps/certification/idcard/apply.htm

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GOOD LUCK!