Cisco Smartnet by greggfaust97

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Since 1983, Tredent Data Systems (TDS) has been providing solutions for data communications needs. Started in 1983 by John and Gloria Tredent, TDS provided growing companies with ways to connect remote locations back to their headquarters.

The needs of companies to connect each remote location back to corporate, whether its retail stores, manufacturing, or just a remote presence in a different state or country, allowed TDS to grow into one of the nations most successful WAN integration companies. ??With the advent of the Internet in the mid 90’s, the ease and possibilities of accessing huge amounts of data, took data communications to another level.

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									Cisco Smartnet - Deeper Look From Tredent

Most Cisco devices run the Cisco IOS operating program, which is
constantly becoming updated and upgraded, there are only two (legal)
ways of obtaining the updates to the IOS software, 1 is to obtain it each
and every time it adjustments, the second is to take out a SMARTnet
contract for your product and download all of the updates for it as they
are released.

Cisco SMARTnet is a maintenance contract to cover Cisco hardware and
software.It is supplied by Cisco, but generally sold by an authorized
Cisco Reseller. Normally the contract period lasts for 1 year but Cisco
will give discounts for longer contracts.

Cover Particulars for Cisco Hardware

Categories

Presently every item of Cisco Smartnet hardware is assigned a category
number from 1 via to 18, the higher the category the greater the cost of
the cover. So an 800 series router would be category 1, and a 3620
would be category 7. Sadly this pricing structure was invented prior to
the arrival of Cisco 'phones and though these should be category .2 there
is no such category so they fall in to category 1 router cost range.

Software Only or Hardware and Software Support

SMARTnet is sold in two forms, "software only" and "hardware and
software", both offer software cover ie both entitle you to download
software updates from Cisco, additionally the "hardware and software"
version offers hardware replacement should Cisco agree that your
hardware is broken.

SMARTnet Base and SMARTnet Onsite

Hardware and Software SMARTnet is also sold in two forms, SMARTnet
Base and SMARTnet Onsite - both contain Advance Replacement of failed
hardware, but with SMARTnet Base the replacement hardware is shipped
via regular couriers and you should install it yourself, with SMARTnet
Onsite, an Engineer will be dispatched to install the hardware. The
Engineer might bring the hardware or it might arrive with a courier.

Advance Replacement
Advance Replacement is the Cisco term for replacement of failed
hardware, it's referred to as advance replacement simply because the
new hardware is shipped before the failed hardware is returned.

Daily Cover

SMARTnet hardware support is sold for two daily cover periods, this is
the permitted time that you are entitled to report faults to Cisco, for the
lowest level of cover this is defined as 8 hours a day, and 5 days a week,
or 8x5. If this is insufficient for your requirements, the next accessible
cover period is 24 hours a day, and 7 days a week.

Response Time

The Cisco SMARTnet Hardware contract defines the period of time by
which Cisco will have shipped replacement hardware. Once the
requirement for a replacement has been agreed Cisco will ship new
hardware, of the exact or much better configuration that you have
covered, inside an agreed time frame. The SMARTnet contract provides
three levels of hardware response times NBD or Next Company Day,
which can occasionally be referred to as SDS or Same Day Ship,
indicates that you can expect your replacement hardware to arrive by the
next working day. Need to that be too lengthy, two more choices are
obtainable, 4 or 2 hours. Cisco will endeavor to offer the replacement
hardware inside 2 or 4 hours depending on your contract. Obviously,
there are particular requirements that want to be met just before Cisco
will provide these levels of support, as not all geographic locations are
eligible. This is merely down to the logistics of having an identical
configuration of your hardware ready to go at a local shipping point.

Access to TAC

The Cisco TAC (Technical Help Center) is the award winning technical
support answer supplied by Cisco. TAC centers are strategically located
around the globe so as to supply a "follow the sun" support solution. This
indicates that whatever time of day or night it is, you will be able to talk
to a knowledgeable engineer at the Cisco TAC. Also, as this makes Cisco
Support a 24 hour operation, Cisco will provide constant assistance to
resolve your critical networking issues.

								
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