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NAVNEET RALLI

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NAVNEET RALLI Powered By Docstoc
					SURAJ MENON
           Phone: 0240 2357717 (R) / +91 9766200001 (M) ~ E-Mail: surajan27@gmail.com / surajan@rediffmail.com

                                    -   Senior Management Banking Professional –
                 -    Sector: Banking / Financial Services / Broking ~ Location Preference: Mumbai-Pune


             Competencies                                           Professional Snapshot


-   Strategic Planning and Management        A dynamic professional offering total experience of around 16
                                                years with key focus on the Banking Sector.
-   Tactical Management
                                             Presently associated with HDFC Bank Ltd., Pune as Cluster
-   Operations Management                       Head – DVP.
-   CRM                                      A keen strategist with expertise in managing entire operations,
                                                maintaining focus on ensuring optimal utilisation of resources.
-   Branch Administration
                                             Adroit at controlling and managing skilled banking operations, in
-   Retail Banking                              particular, customer management & credit management involving
                                                appraisal, monitoring loans.
-   Aligning Strategies & Systems
                                             Skilled at managing and handling large teams, setting up
-   New Unit Set Ups                            channels, motivating and monitoring them.
-   Functional Training                      Building and maintaining healthy business relations with high net
                                                worth and corporate clients, ensuring high customer satisfaction
-   Customer Services & Support                 matrices by achieving delivery and service quality norms.
-   Facilitating Change & Innovation         Attained proficiency in Operations activities:
-   Audit / Compliance                          -   Setting up a branch and its operations.

-   MIS / Reporting                             -   Key account management to ensure a high satisfaction index.
                                                -   Handling the distribution & sales functions.
-   Personnel Management
                                                -   Initiating business set ups & tie ups.
-   Driving New Initiatives
                                             Ensured successful ramp up of business assignments; while
-   Business Excellence                         working in coordination with clients and ensuring effective service
                                                deliverables.
                                             Developing effective relationships with key decision-makers in
                                                target organizations to meet business objectives and goals.
                                             Proficient in developing & streamlining systems with proven
                                                ability to enhance operational effectiveness and meet operational
                                                goals within the cost, time & quality parameters.


                                                 Executive Skills
Conceive and execute financial strategies—drive corporate growth, profitability, and value: Provide “no
surprises” decision support by implementing and enforcing financial accountabilities, controls, processes, and systems.
Drive corporate development through sound operational / technological strategies and transactions.

Link business objectives with powerful enterprise-level strategies—business & technology accelerator: Adept
at translating abstract concepts, theories & methodologies into user-friendly finance solutions that clearly support
business needs and enhance revenue generation. Conceived, developed, implemented, and managed technologically
sophisticated systems.

Innately wired for strategic & tactical thinking — formulate and execute corporate strategic plans: Contribute
true global perspective, intimate knowledge of global business & acute insight in potential business impact. Develop and
execute high-level strategies, make high-stake decisions & combat mission critical business challenges to attain goals.

Respect and leverage human capital—motivate, mentor, and lead talented professionals: Live the culture and
lead by example. Direct productive cross-functional teams using interactive and motivational leadership that spurs people
to willingly give 110% effort and loyalty. Extremely high-energy driven professional with the zeal to make a difference.

                                                  BUSINESS SKILLS
 Providing direction and support to the team for building capability and meaningful interaction with customers.
 Preparing periodical reports and developing MIS for monitoring business performance,                 effective   internal
  communication and timely compliance of all requirements including statutory obligations.
 Training & building teams to manage various facets of department operations, including administration, conflict
  resolution and crisis management.
 Coordinating for resolution of grievances and queries of individual clients; other lines of business to achieve corporate
  goals. Identifying new streams for revenue growth & developing marketing plans to build consumer preference.
 Utilizing public information and personal network to develop market intelligence for generating leads.
 Implementing appropriate and innovative strategies with a view to penetrate new business segments and expand
  existing ones, for balanced growth and increased market share.
 Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer
  satisfaction matrices by achieving delivery & service quality norms.
            o   Responding to customer issues on a daily basis and resolving their queries.
            o   Following-up with clients with activities like complaint resolution, query/ instruction pre-processing,
                suggest opportunities for improving work-flow.
 Managing operations in the customer-centric way, particularly through personalized delivery and prompt service, so
  that the customer feels good and eventually becomes an unpaid brand ambassador.
 Maintaining steady and satisfactory business relations with the valued, loyal, high net worth, corporate, & institutional
  clients, through regular contact, beneficial suggestions, & prompt attendance on their requirements.
 Generating MIS reports to update the management about individual and business performance, as also to plan out
  future strategies for desired business objectives.

                                            ORGANISATIONAL DETAILS
                                    Since Oct’01 with HDFC Bank Ltd., Pune
                                                  Team Size: 175
Joined as Teller in 2002, worked as Cashier in Pune Branch, transferred to Aurangabad and promoted as Teller
Supervisor, Personal Banker Supervisor, elevated to Branch Manager at Jalgaon Branch, shifted as Branch Manager of
one of the Pune branches, promoted as Cluster Head, and finally working as Dy. Vice President (15 branches).

Key Result Areas
Cluster Head: Since Sep’05
 Managing Retail Branch Banking spread across Maharashtra - 15 branches with Balance Sheet Size of INR 1200
   Crs. Accountable for the liabilities books, assets sales, insurance sales, overall branch profitability, cost to income
   ratio meeting, staff income to cost meeting, recruitment, training, guiding, monitoring daily sales, audit and
   compliance.
 Handling around 45 products and units.
 Devising strategies, objectives, plans / budgets and operational systems to effectively manage the channels.
 Developing & implementing aggressive business development & sales programs. Identifying new business
   opportunities / locations for further expansion.
 Leading and ensuring customer satisfaction and loyalty through all channels. Monitoring operational risks.
 Maintaining compliance to local / group / regulatory operational guidelines, overseeing effective corrective /
   preventive actions against internal control / audit reports on all channels.
 Maximising cross channel integration approach; including cross selling, referrals, contact management to enhance the
   contribution of each channel.

Branch Manager - Consumer Banking: Oct’01–Aug’05
 Accountable for the achievement of branch targets across various products viz. Liabilities, Asset, Third Party Sales
   (Insurance, Mutual Funds, RBI Bonds), etc. Managing sales through channel, direct and corporate.
 Mentoring a team of 2 Sales Managers, who in turn manage 10 Sales Executives.
 Responsible for the audit & compliance, performance assessment, peer review, etc.
 Conducting due diligence at the year end with adherence to the Performance Management System at the bank.

Notable Attainments
 Delivered Tier I (KP) Performance in this organization.
 Ingeniously over achieved set targets across the 37 odd products.
 Ensured satisfactory audit and compliance rating across.
 Joined the organisation as Teller and moved to the Regional Level,
 Participated in various contests rolled out cluster wise, zonal wise and region wise, PAN India basis, etc.
 Part of the panel for campus interviews at various colleges in Pune & Mumbai, and Maharashtra.
 Travelled extensively across the region for setting up new branches, conducted feasibility study for setting up retail
  branch banking.
 Liaised with various units within the bank like clearing, CMS, assets, working capital, loan against properties, loan
  against gold, loan against shares, home loans, auto loans, two wheeler loans, credit cards, mutual funds sales,
  insurance sales across the branches, savings and current account, fixed deposits, senior citizen, kids accounts, all the
  liabilities products, etc.
 Rated as a Key Performer throughout the tenure.
 Successfully achieved the liabilities books at 150% of the overall target. The zone is a group of 5 clusters, each
  cluster compromising 15 branches. The cluster (under aegis) contributes 65% of the overall business to the zone.
 Merit for being Top in Branch Banking Insurance Sales for consecutive 3 years, and awarded for the same by
  Insurance Partner- Standard Life. Won multiple insurance contests and trips. The cluster does on an average INR 3
  Crs. per month premium collection and has been growing YoY.
 Credited for being adjudged as best in terms of audit & compliance for all the branches in the cluster.
 Initiated the sales for various products, which was replicated in the zone. Designed competitions like – SB Day -
  Demat Day, etc. which resulted in significant contributions to further enhance the business.
 Suggested to make the entry level of FD from 10K to 5K, which was run on pilot basis for the zone, and subsequently
  rolled out PAN India as a product.
 Awarded “Commitment to Quality Certificate” for demonstrating exceptional commitment and providing able guidance
  to the project team in project titled “Welcome Desk creation and Lobby Management” at Retail Bank branches.

      Apr’96-Sep’00 with Alpic Finance Ltd., Nashik as Area Sales Manager – Assets / Regional Manager
                                                Team Size: 25

Deliverables
 Responsible for Assets Loans Disbursements in Aurangabad & Jalgaon with effective management of a team of 4 Sales
   Managers, who in turn manage 4 dealers at each location.
 Ensuring channel profitability, product mixes, pricing and promotions.
 Establishing an effective team of Sales Managers, handling two wheelers, medical equipment sales, new and used car
   loans disbursements, geographic expansion, channel stability and loyalty.
 Developing channel for mutual funds sales at Aurangabad & Jalgaon.
 Carrying out due diligence at the year-end with adherence to the performance management.

Notable Attainments
 Successfully launched business in Dhule and Jalna.
 Instituted a new concept of meeting Doctors for medical equipment finance, which resulted in good business.
 Suggested a software for tracking the unpaid EMI / cheque bounces designed in excel to ensure smooth functioning
  and tracking of outstanding EMI’s / pending instalments of the customer.
 Awarded as the best employer for highest 2 wheeler sales in 1997, disbursed 200 two wheelers in the period, in the
  stiff NBFC competition.

                      May’94-May’96 with Bajaj Tempo Ltd., Aurangabad as Sales Manager
                                                Team Size: 2

Notable Attainments
 Suggested & implemented initiatives like conducting road shows / test of the new launched vehicles – Tractors (was
  launched newly) in interiors and agricultural belts, Minidor - the pickup van with transporters, small merchants, and
  ice vendors.
 Received appreciation letter for good sales of Minidor Pickup Vans, that was introduced in the market recently.

                                             EDUCATION & CREDENTIALS
   MBA in Marketing and Finance from Marathwada University, Aurangabad in 1996.
   LL.B. in Civil Law from Marathwada University, Aurangabad in 2003.
   Company Secretary (Inter) - Appeared.
   B.E. in Chemical Engineering from COE, Parvaranagar, Pune University in 1994.
   B.Sc. (Physics / Chemistry / Maths) from Aurangabad University in 1992.

IT Skills: DMS, MS Office, Spreadsheet Software, Oracle, Flex cube

Self Enhancement Programs (Trainings / Certifications)
 Trainings on:
      - Soft Skills, People Management, MS Office, Working in Groups, Leaderships Skills.
      - Train the Trainer, Banking Process and Systems, Insurance Products and Sales, MIS Management, Team
         Building, Time Management, Stress Management.

                                                PERSONAL PROFILE
Date of Birth           27th April 1972
Present Address         Flat# 8, Block-H, Kumar Classic, Parihar Chowk, Aundh, Pune - 411007.
Languages:              English, Hindi, Marathi, Malayalam, Tamil and Telugu
References              Available upon request

				
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