Getting Court Reporting Business by ReidRobbins


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									Getting Reporting Business

By Reid Bryce Robbins,
   Reid Robbins Court Reporting & Videographic Services
   10211 Cedar Lake Road, #108
   Minnetonka, MN 55305
   (952) 545-3200.

The company I owned in Philadelphia was one of the largest out there.
That was ten years ago, though. I haven't tried to make my company here
grow that big, as it was a lot of work running it (s). You may already
know most of the tips that I'll share with you, but I will be glad to
share them anyway. I don't know what you already know, so I don't like
to be presumptuous, but I'll give you a few hints from companies I worked
for and also what I did to bring in business.

1. In Oklahoma, the reporter brought the transcripts to the attorneys as
opposed to mailing them. The reason for this, both the secretaries and
the attorneys got to know the reporters and they got a chance to use
their personalities a little bit to make friends with the attorneys and
secretaries. I suppose you could go there instead, but you need to make
contact with the secretaries scheduling the depo; don't, unless you
absolutely have to, just leave it at the front desk and take off. The
more often you see and socialize with the secretaries or attorneys, the
more they will want to do business with you

2. Whenever possible, have the court reporter either drive the attorney
to the depo or ride with them. If they are going out of town, try and
have them fly together. It makes the court reporter's job easier and
they have a chance to work out any problems they may have with equipment
or potential problems of location ahead of time.

3. Make sure the companies know you are the go to guy if they need
anything. If they need something delivered or a ride to the airport,
something subpoenaed, someone to videotape their deposition, an
investigator to find someone, the name of a good restaurant in the area,
names of expert witnesses, you want to be the guy they come to and you
will get them the information. If they only have one number to call,
they will call it for everything. If they need a large amount of copying
done, send over someone to pick it up and copy it and return it.
Whatever you can do to get someone in and out of their doors as often as

4. You make a connection or friends with someone, you bring them and
their staff out to dinner or drinks. Make it memorable. Talk about the
company, but let them talk about themselves. Pretty much all companies
have very little difference to offer and the secretaries and paralegals
are really presuming you can do whatever is necessary. They don't want
to hear a sales pitch, they want to know that you will get whatever they
need done. here is a fact, though: People will always call someone they
like whenever possible. They will also give you referrals if you just
ask for them. Sometimes they will even make the call for you and ask
their friends to give you business.
5. Share the wealth. In Philadelphia, I gave my court reporters,
typists, videographers, secretaries, et cetera, 5 percent client fees.
If they brought a client to the company, we gave them 5 percent on the
original of all depos set by their clients, even if we sent another
reporter to the job. We also gave them first choice of the job (unless
they were unable to do the job for some reason.) Remember, they can just
do those clients on their own, give them a reason to run them through
you. While "helping the company" sounds great, the fact is that each
reporter is a separate company and can just as easily run their own
clients on their own.

Just a few ideas.   Hope some of them help.

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