Getting Reporting Business By Reid Bryce Robbins, Reid Robbins Court Reporting & Videographic Services 10211 Cedar Lake Road, #108 Minnetonka, MN 55305 (952) 545-3200. The company I owned in Philadelphia was one of the largest out there. That was ten years ago, though. I haven't tried to make my company here grow that big, as it was a lot of work running it (s). You may already know most of the tips that I'll share with you, but I will be glad to share them anyway. I don't know what you already know, so I don't like to be presumptuous, but I'll give you a few hints from companies I worked for and also what I did to bring in business. 1. In Oklahoma, the reporter brought the transcripts to the attorneys as opposed to mailing them. The reason for this, both the secretaries and the attorneys got to know the reporters and they got a chance to use their personalities a little bit to make friends with the attorneys and secretaries. I suppose you could go there instead, but you need to make contact with the secretaries scheduling the depo; don't, unless you absolutely have to, just leave it at the front desk and take off. The more often you see and socialize with the secretaries or attorneys, the more they will want to do business with you 2. Whenever possible, have the court reporter either drive the attorney to the depo or ride with them. If they are going out of town, try and have them fly together. It makes the court reporter's job easier and they have a chance to work out any problems they may have with equipment or potential problems of location ahead of time. 3. Make sure the companies know you are the go to guy if they need anything. If they need something delivered or a ride to the airport, something subpoenaed, someone to videotape their deposition, an investigator to find someone, the name of a good restaurant in the area, names of expert witnesses, you want to be the guy they come to and you will get them the information. If they only have one number to call, they will call it for everything. If they need a large amount of copying done, send over someone to pick it up and copy it and return it. Whatever you can do to get someone in and out of their doors as often as possible. 4. You make a connection or friends with someone, you bring them and their staff out to dinner or drinks. Make it memorable. Talk about the company, but let them talk about themselves. Pretty much all companies have very little difference to offer and the secretaries and paralegals are really presuming you can do whatever is necessary. They don't want to hear a sales pitch, they want to know that you will get whatever they need done. here is a fact, though: People will always call someone they like whenever possible. They will also give you referrals if you just ask for them. Sometimes they will even make the call for you and ask their friends to give you business. 5. Share the wealth. In Philadelphia, I gave my court reporters, typists, videographers, secretaries, et cetera, 5 percent client fees. If they brought a client to the company, we gave them 5 percent on the original of all depos set by their clients, even if we sent another reporter to the job. We also gave them first choice of the job (unless they were unable to do the job for some reason.) Remember, they can just do those clients on their own, give them a reason to run them through you. While "helping the company" sounds great, the fact is that each reporter is a separate company and can just as easily run their own clients on their own. Just a few ideas. Hope some of them help.
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