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Broadband set-up guide - YOUR COMPLETE GUIDE TO SETTING UP SKY .pdf

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					            YOUR COMPLETE GUIDE
253055322
            TO SETTING UP SKY BROADBAND




            Sky Broadband
YOUR COMPLETE GUIDE
TO SETTING UP SKY BROADBAND




Sky Broadband
CONTENTS                                      BEFORE YOU BEGIN

    BEFORE YOU BEGIN                     3       Hello and welcome to Sky Broadband. You’re probably looking forward to getting
                                                 your broadband up and running, so we’ll make this as quick and easy as possible.
    WHAT’S IN YOUR SET-UP PACK           4
                                                 Whether you use this handy guide or the CD you’ll find in your router box, you
    CAN’T WAIT TO GET GOING              6       should be done in about 10 minutes. Once you’re safely connected, we’ll take you
                                                 through the process to set up a wireless connection (if you want to, that is).
    GETTING CONNECTED                    8
                                                 WHAT YOU’LL NEED TO KNOW BEFORE YOU GET STARTED
    STAY SAFE WHILE YOU’RE ONLINE        12      1. HAVE YOU RECEIVED A LETTER WITH YOUR BROADBAND ACTIVATION DATE ON IT?
                                                 If yes, great. If not don’t worry, it’s on its way – please wait for it before you try to
    GO WIRELESS – THE EASY WAY           14
                                                 set up your broadband.

    SETTING UP YOUR WIRELESS NETWORK     14      2. HAVE YOU CHECKED YOUR COMPUTER MEETS THE MINIMUM REQUIREMENTS?
                                                 Depending on whether you have a PC or Mac you’ll have been asked if you have
    YOUR SKY EMAIL AND TOOLS             16
                                                 the following:

    GET MORE WITH SKY BROADBAND          16      PC USERS
                                                 •   Windows 2000, Windows XP or Windows Vista
    HAVING PROBLEMS GETTING CONNECTED?   17
                                                 •   133MHz or higher
                                                 •   A spare Ethernet port or wireless connection (IEEE 802.11b, 802.11g)
    USING EQUIPMENT SAFELY               18
                                                 •   100MB hard drive space

    RECYCLING                            19
                                                 •   RAM – 64MB or higher

                                                 MAC USERS
                                                 •   Apple Mac OS X v10.2.6 (Jaguar) or higher
                                                 •   266MHz Power PC G3 or greater
                                                 •   A spare Ethernet port or wireless connection (IEEE 802.11b, 802.11g)
                                                 •   RAM – 128MB or higher

                                                 3. TURN OFF YOUR SECURITY SOFTWARE

                                                 IF YOU WANT MCAFEE® SECURITY SOFTWARE
                                                 The Get Set CD includes McAfee® Security, which comes free for a year for
                                                 Sky Broadband subscribers. If you decide to install McAfee®, you’ll need to remove
                                                 any anti-virus and firewall software you may have (the CD will show you how). Why?
                                                 Having two security applications running at the same time will slow down your
                                                 internet connection.
2                                                                                                                                            3
WHAT’S IN YOUR SET-UP PACK
OK, YOU SHOULD HAVE EVERYTHING SHOWN BELOW IN FRONT OF YOU




                                                                                 WIRELESS NETWORK SETTINGS CARD



              POWER ADAPTOR                                     VERTICAL STAND             SKY WIRELESS ROUTER SET-UP GUIDE




      YELLOW ETHERNET CABLE




                                                                                                      THREE BROADBAND MICROFILTERS




                       GREY PHONE CABLE




                                          SKY WIRELESS ROUTER
                                                                                         GET SET CD




                                                                                                          IS ANYTHING MISSING?
                                                                                  PLEASE CALL US ON 08705 515 515 AND WE’LL BE HAPPY TO HELP



4                                                                                                                                        5
CAN’T WAIT TO GET GOING?

    Follow the 4 easy steps below for the quickest way to start using Sky Broadband.
    If you would like more help, turn to page 8 in this guide or use the Get Set CD.   3.    PLUG ONE END OF THE POWER ADAPTOR CORD INTO THE POWER PORT
                                                                                             ON THE ROUTER AND THE OTHER END INTO A POWER SOCKET. NOW
                                                                                             SWITCH THE SOCKET ON AND TURN THE ROUTER ON USING THE POWER
                                                                                             BUTTON ON THE BACK

    1.    CONNECT YOUR MICROFILTERS TO THE PHONE LINE
          AND GREY PHONE CABLE TO YOUR ROUTER

          (3 microfilters have been included to filter Sky set top boxes and
          other equipment plugged into your phone line.)




                                                                                       4.    YOU CAN NOW TURN ON ANY SECURITY APPLICATIONS YOU MAY
                                                                                             HAVE (INCLUDING MCAFEE® IF YOU INSTALLED THIS FROM THE CD)


          CONNECT YOUR COMPUTER’S ETHERNET PORT TO ONE OF THE TWO
    2.    YELLOW ETHERNET PORTS ON THE ROUTER USING THE YELLOW CABLE




                                                                                       THAT’S IT – YOU’RE DONE
                                                                                       Need more information to help you install and get the best from your
                                                                                       Sky Wireless Router? Don’t worry, it’s all here in the guide, or use the
                                                                                       Get Set CD for even more help.




6                                                                                                                                                                 7
GETTING CONNECTED

    The easiest way to set up Sky Broadband is to use the Get Set CD. It will take
    you through the whole thing step-by-step.                                                 1.    MEET THE MICROFILTERS

                                                                                              Microfilters are important because they stop your new broadband signal
    FIRST, CLOSE ALL APPLICATIONS. THEN INSERT THE CD INTO THE CD DRIVE                       interfering with any other appliances in your home such as your telephone,
    OF YOUR COMPUTER                                                                          Sky set top boxes and fax machines. The microfilters are the small white boxes
    If the CD starts automatically, just follow the on-screen instructions.                   with a phone lead or connector on them.


    IF THE CD DOESN’T START:
    • PC USERS go to My Computer and double-click the CD drive marked
       Sky Broadband to launch it

    • MAC USERS select the CD and double-click to open it. If the double-click doesn’t
       start the CD, then right-click on the CD and select Open, or if your mouse has
       only one button, press the Apple key and click
                                                                                              Unplug the phone line where you want to install your router. We recommend
                                                                                              that you plug your router into your main telephone socket to get the best
    IF YOU’RE NOT USING THE GET SET CD, FOLLOW THE STEPS BELOW
                                                                                              connection. If you need to use an extension phone cable, it should be no more
    To set up the router and its stand, place the stand on a flat surface, align the tabs     than 10m in length. Now plug a microfilter into the phone socket, then put your
    on the stand with the holes on either end of the router, then gently push the             phone cable into the PHONE socket on the back of the microfilter.
    router onto the stand until it ‘clicks’ into place. Using the stand is optional, but to
                                                                                              To make sure you have reconnected your phone again, pick up the phone and
    improve ventilation for your router we recommend it.
                                                                                              listen for a dial tone. No tone? Check that all the sockets have been reconnected
    Now follow steps 1-6 on the following pages.                                              properly and listen again.




                                                                                              2.    TIME TO CONNECT THE SKY WIRELESS ROUTER

                                                                                              For this you’ll need the grey phone cable. Firstly, plug one end of the grey phone
                                                                                              cable into the grey ADSL socket on the back of the router. Now plug the other end
                                                                                              of the grey phone cable into the MODEM port on the back of the microfilter.




8                                                                                                                                                                                  9
     3.    NOW WE’RE GOING TO CONNECT TO YOUR COMPUTER                            6.    FINAL CHECKS

     You’ll now need your router again, and the yellow Ethernet                   Once you have turned the power on at the socket and on the router, confirm the
     cable. There are 2 yellow Ethernet ports on the back of your                 lights are lit as shown below.
     router. Put one end of the yellow Ethernet cable into Port 1.
     (The one closest to the middle of the router.) The blue and
     green ports are for future services we’re developing. We will
     let you know when these are available.
                                                                                  THE POWER LIGHT
                                                                                  should be solid green.
                                                                                                                                         THE TEST LIGHT

     4.    THIS BIT’S EASY
                                                                                                                                         will flash amber
                                                                                                                                         and then go off


     PC USERS LOOK FOR THIS:                      MAC USERS LOOK FOR THIS:                                                                          THE WIRELESS LIGHT
                                                                                  THE INTERNET LIGHT                                                should be solid green.
                                                                                  should be blinking                                                It will also flash green
                                                                                  and then turn                                                     when data is being
                                                                                  solid green.                                                      sent or received.



     Now plug the other end of the yellow Ethernet cable into the Ethernet port
     on the back of your computer.

                                                                                                                                                    THE LIGHTS 1-4
                                                                                                                                                    should be solid green
                                                                                                                                                    for any computer or other
     5.     RIGHT, LET’S GET SOME POWER INTO THIS THING                                                                                             device connected to the Sky
                                                                                                                                                    Wireless Router — they will
     Plug the power adaptor cord into the power port on the back
                                                                                                                                                    also flash green when data
     of the Sky Wireless Router. Then plug the power adaptor into
                                                                                                                                                    is being sent or received.
     the power socket and switch the socket on as well as the power
     button on the back of the Sky Wireless Router. When you are
     not using your router, you can use the power button to save
     electricity and help reduce carbon emissions.

                                                                                  CONGRATULATIONS. YOUR COMPUTER IS NOW CONNECTED
                                                                                  NEXT STEP – SECURITY
10                                                                                                                                                                       11
STAY SAFE WHILE YOU’RE ONLINE

     With Sky Broadband, you also have the option to install McAfee® Security directly        INTERNET SECURITY SUITE HELPS:
     from the Get Set CD – it’s free for 12 months. McAfee® Internet Security Suite for PCs
                                                                                              • STOP VIRUSES. Automatically blocks, cleans and removes viruses
     is worth £49.99 and VirusScan for Macs is worth £19.99. Both can be downloaded
     from sky.com/security if you haven’t installed them from the Get Set CD.                 • STOP HACKERS. Protects and conceals your computer from hackers

     IF YOU DECIDE NOT TO TAKE MCAFEE®, DON’T FORGET TO TURN YOUR
                                                                                              • BLOCK SPYWARE. Blocks spyware before it can install on your PC and removes
     ANTI-VIRUS AND FIREWALL APPLICATIONS BACK ON                                                any spyware already present

                                                                                              • PREVENT SPAM AND EMAIL SCAMS. Prevents spam and phishing scams
                                                                                              • SEARCH AND SURF SAFELY. McAfee site advisor adds safety ratings to sites and
                                                                                                 search engine results to help avoid online dangers

                                                                                              • SECURE YOUR IDENTITY. Protects your online identity so you can feel safe
                                                                                                 while you shop, bank, email and instant message so you can safely email
                                                                                                 friends and family

                                                                                              • PROTECT CHILDREN ONLINE. Filters offensive content, pictures and websites to
                                                                                                 help keep your children safe while they’re online

                                                                                              • IMPROVE PC PERFORMANCE. Cleans clutter from your computer to keep it
                                                                                                 healthy and running smoothly

                                                                                              • BACK UP AND RESTORE FILES. Automated backup and one-click restore ensure
                                                                                                 that you don’t lose photos, music and important files

                                                                                              • KEEP UP-TO-DATE. Automatically delivers the latest software features and
     WHY DO I NEED SECURITY?                                                                     threat upgrades and lets you easily manage security subscriptions for all of
                                                                                                 your PC’s
     With the increase in viruses, spyware, hackers, email scams and other online
     attacks, it’s more important than ever to protect you and your loved ones.               For more information, please visit sky.com/security
     McAfee® Internet Security Suite is an easy way to help protect your PC, files
     and identity while you’re online. What’s more, the software is continually updated       ALL DONE?
     so it’s always ready to tackle new threats.
                                                                                              Your computer should now be set up so you can get online easily and safely. If your
                                                                                              computer is not wireless-enabled or you don’t want to go wireless, please skip to
                                                                                              page 16 where you’ll find details about how to set up your Sky Email.




12                                                                                                                                                                                  13
GO WIRELESS – THE EASY WAY

     So you’ve now completed the set-up process. But did you know that if you have            2. Your computer may ask you whether you are connecting through WPA or WEP
     a wireless-enabled laptop or computer, you can go wireless? Going wireless is               security protocol. Choose WPA-PSK.
     really handy, as you can then surf anywhere in your home.
                                                                                              3. Next, you’ll need your personal wireless settings. You’ll find these on a sticker
     Even better news, the range of the wireless signal is up to 100m between the                underneath your box and also on a ‘keep me handy’ card. (The two settings
     Sky Wireless Router and your computer. (Of course, things such as walls may                 as shown here.) To get started, the card and the label give you an ‘SSID’ (the
     affect this.) What’s more, we’ve ensured your wireless connection uses highly               name of your wireless router) and a Wireless Network Key.
     secure technology to protect all the information sent between your router and
     your computer.

     Most new computers are wireless-enabled. Saying that, if your computer doesn’t
     have this built in, you can buy a Sky wireless adaptor from Sky (not available for
     Macs). Simply call Sky Customer Services on 08705 515 515. The adaptor comes
     with easy-to-use instructions and a self-install CD.

     Alternatively, you can use your own wireless adaptor (it must be 802.11b
     or 802.11g to be compatible with your Sky Wireless Router).




SETTING UP YOUR WIRELESS NETWORK
     Some laptops have a switch to turn your wireless capability on and off.
     Before you start the set-up process, double check that the wireless setting of your
                                                                                              4. Depending on your computer, you’ll be prompted to enter either or both
     computer is turned on. The exact set-up procedure varies depending on the wireless
                                                                                                 of these settings to log on to your secure wireless network.
     adaptor you’re using. In all cases, please ensure that the wireless adaptor software
     has been installed on the computer that you want to use wirelessly.                      5. Once you’ve completed this process, keep your card handy.

     1. To begin, open the Wireless Network Connection Manager on your computer.              Your PC or laptop should now be set up to work without wires or cables. If this
        Simply click on the wireless icon – it’s either on your desktop, or in your Control   doesn’t work, run the Get Set CD to install desktop help and check the Wireless
        Panel or Network Settings. The wireless icon on your desktop will usually resemble    Help Section or go to sky.com/customersupport
        one of the symbols to the right. The wireless-enabled computer you plan to use
        can be disconnected from the router to set up your wireless connection.




14                                                                                                                                                                                   15
YOUR SKY EMAIL AND TOOLS                                                                    HAVING PROBLEMS GETTING CONNECTED?

     Ever wanted more from your email? Now you’ve got it with Sky Email and Tools.             Before you call Technical Support, it’s well worth checking a few things first:
     Combining our state-of-the-art broadband service with all the technical know-how          • Ensure that your computer and router are switched on
     of the clever people at Google and the photo fans at Snapfish.
                                                                                               • Check that you have received your Activation Letter telling you your activation
     With Sky Email and Tools you’ll never need another email service – it’s got                  date. If you haven’t, it’s on its way. On the activation day, the lights should
     everything you need to keep in touch with your friends and loved ones, and stay              come on and you’ll be able to go online straight away
     organised. Sky Email and Tools delivers all the latest features and functions you’re
     looking for in one place, including email with virtually unlimited storage space,         • Check that all the cables are securely connected and make sure you’re using
     chat, calendar and photos.                                                                   microfilters. If you need more help checking your connections, run the
                                                                                                  Get Set CD to view the step-by-step demonstration on getting connected
     All you need to get started is your username and password, then go to sky.com/tools
     to log in, or check out the online demonstrations of these exciting new services.         Alternatively, you can get help in the following three ways:
                                                                                               • Run the Get Set CD to install Desktop help
                                                                                               • Visit sky.com/customersupport

GET MORE WITH SKY BROADBAND                                                                    • Call Technical Support on 08705 515 515



     Now you’re connected you can do even more online – like surf the net, shop,
     game, and download music and videos. You can also get even more of the Sky
     entertainment you love with our new on-demand service, Sky Anytime – where
     you can download movies, sports highlights, your favourite shows, and more, to
     watch on your PC. Sky Anytime is like a TV jukebox – so you get to choose from a
     great range of entertainment, including top films and shows, news, sports clips
     and celebrity gossip. Go to sky.com/anytime for more details.


     NEED HELP?

     Find out more about accessing your email, sorting out your
     security settings and help with your wireless connection by
     simply clicking on the desktop icon shown to the right. If
     you don’t have the icon, run the Get Set CD and desktop
     help will be added to your computer.




16                                                                                                                                                                                  17
USING EQUIPMENT SAFELY                                                                     RECYCLING

     SAFETY                                                                                   PACKAGING
     Your Sky Wireless Router has been manufactured to meet international safety              When disposing of this product’s packaging, please ensure that it’s recycled.
     standards, but you must take care if you want it to perform properly and safely.         This will reduce the demand for virgin wood pulp and divert material that would
                                                                                              otherwise end up in a landfill.
     WARNINGS AND CONDITIONS
     Remember that contact with 230v AC mains can be lethal or can cause a severe             SKY WIRELESS ROUTER RECYCLING
     electric shock.                                                                          Do not dispose of this product with your domestic rubbish at the end of its
                                                                                              useful life. This product contains materials which when processed correctly can
     To avoid risk:
                                                                                              be recovered and recycled. By participating in the responsible recycling of this
     • Do not attempt to repair your Sky Wireless Router. For repairs, please contact         product, you’ll be reducing the requirement for new raw materials and reducing
        Sky Customer Services                                                                 the amount of material that would otherwise go to landfill.
     • Make sure that all electrical connections are properly made                            When you obtain a new or similar product, Sky may offer to take this one from
     • Do not connect your Sky Wireless Router to the mains supply until you have             you. Alternatively, you can take it to your local recycling centre. Your retailer or
        properly connected all other leads                                                    local municipal authority can advise you of the collection facilities available for
                                                                                              electronic waste products in your area.
     • Your Sky Wireless Router is intended for use in moderate climates. Do not
        store your Sky Wireless Router in hot, cold, damp or dusty places

     • Do not cover any ventilation slots. Ensure the ventilation slots do not
        become impeded with items such as newspapers, tablecloths and curtains,
        or similar items

     • Do not place your Sky Wireless Router close to sources of heat, such as
        a heater or direct sunlight

     • The maximum temperature should not exceed 40 C       o




     • Do not put anything on your Sky Wireless Router that might drip or spill into it.
        Never stand objects filled with liquids, such as vases, on top of the box

     • Never place naked flame sources, such as lit candles, on top of your
        Sky Wireless Router




18                                                                                            Sky Broadband is provided by Sky Broadband S.A. Registered number; B118.641
                                                                                              registered address; 23 Avenue Monterey. L-2086 Luxembourg.                             19

				
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