Docstoc

Credit Card Response Reason Code

Document Sample
Credit Card Response Reason Code Powered By Docstoc
					                                     4 Northeastern Boulevard, Salem, NH 03079-1952 http://www.chasepaymentech.com
                                     Phone: (603) 896-6000 Merchant Services Fax: (603) 896-8715



                    Credit Card Response Reason Code Description/Usage
                                                                                                                                             Recommended
Code                        Name                                                        Comments
                                                                                                                                                Action
                                                         Chase Paymentech received no answer from auth
 000        No Answer                                                                                                                             RESEND
                                                         network
 100        Approved                                     Successfully approved                                                                         N/A
 105        Received and Stored                          Successfully approved (for FPO transactions)                                                  N/A
                                                         Successfully approved (Indicates customized code
 106        Provided Auth                                                                                                                              N/A
                                                         was used in processing)
                                                         Successfully approved (Indicates customized code
 107        Request Received                                                                                                                           N/A
                                                         was used in processing)
                                                         Successfully activated (Indicates customized code
 108        Approved for Activation                                                                                                                    N/A
                                                         was used in processing)
                                                         Successfully approved (Indicates customized code
 110        BIN Alert                                                                                                                                  N/A
                                                         was used in processing)
                                                         Successfully approved (Indicates customized code
 111        Approved for Partial                                                                                                                       N/A
                                                         was used in processing)
 201        Invalid Credit Card Number                   Bad check digit, length or other credit card problem                                        CUST
            Bad Amount; Non-Numeric                      Amount sent was zero, unreadable or over ceiling
 202                                                                                                                                                   FIX
            Amount                                       limit, or exceeds maximum allowable amount
 203        Zero Amount                                  Amount sent was zero                                                                          FIX
 204        Other Error                                  Unidentifiable error                                                                          FIX
                                                         Sum of the authorization amount from extended data
                                                         information does not equal detail record
 205        Bad Total Auth Amount                        authorization amount.                                                                         FIX
                                                         Amount sent was zero, unreadable, over ceiling
                                                         limit, or exceeds maximum allowable amount.
 218        Invalid SKU Number                           Non-numeric value sent                                                                        FIX
 219        Invalid Credit Plan                          Non-numeric value sent                                                                        FIX
 220        Invalid Store Number                         Non-numeric value sent                                                                        FIX
 225        Invalid Field Data                           Data within transaction is incorrect                                                          FIX
 227        Missing Companion Data                       Specific and relevant data within transaction absent                                          FIX
                                                         FPO monthly payments do not total 100% (FPO
 229        Percents Do Not Total 100                                                                                                                  FIX
                                                         only)
            Payments Do Not Total
 230                                                     FPO monthly payments do not total order (FPO only)                                            FIX
            Order
 231        Invalid Division Number                      Division number incorrect                                                                     FIX
                                                         Credit card number does not match method of
 233        Does Not Match MOP                                                                                                                         FIX
                                                         payment type or invalid BIN
                                                         Unique to Authorization Recycle transactions. Order
 234        Duplicate Order Number                                                                                                                     FIX
                                                         number already exists in system (Auth Recycle only)
 235        FPO Locked                                   FPO change not allowed (FPO only)                                                         RESEND
            Auth Recycle Host System                     Authorization Recycle host system temporarily
 236                                                                                                                                               RESEND
            Down                                         unavailable (Auth Recycle only)
                                                         Division does not participate in FPO. Contact your
 237        FPO Not Allowed                              Chase Paymentech Representative for information                                              CALL
                                                         on getting set up for FPO (FPO only)
                                                         Currency does not match Chase Paymentech
 238        Invalid Currency                                                                                                                           FIX
                                                         merchant setup for division
 239        Invalid MOP for Division                     Method of payment is invalid for the division                                                 FIX
 240        Auth Amount Wrong                            Used by FPO                                                                                   FIX

                                                                                                                                   Continued on next page
Credit Card Response Codes                                                               1                                                              09/10/08/jjj
This document contains confidential and proprietary information of Chase Paymentech Network Services/Merchant Services. No disclosure or duplication of any portion of
  these materials may be made without the express written consent of Chase Paymentech. These materials must be used solely for the operation of Chase Paymentech
                                                                    programs and for no other use.
                                     4 Northeastern Boulevard, Salem, NH 03079-1952 http://www.chasepaymentech.com
                                     Phone: (603) 896-6000 Merchant Services Fax: (603) 896-8715



       Credit Card Response Reason Code Description/Usage (continued)
                                                                                                                                             Recommended
Code                        Name                                                        Comments
                                                                                                                                                Action
 241        Illegal Action                               Invalid action attempted                                                                 FIX
                                                         Data is inaccurate or missing, or the BIN is ineligible
 243        Invalid Purchase Level III                                                                                                                 FIX
                                                         for P-card
 244        Invalid Encryption Format                    Invalid encryption flag. Data is inaccurate                                                   FIX
                                                         Visa, MasterCard or UK Domestic Maestro
            Missing or Invalid Secure                    authentication data not in appropriate Base 64
 245                                                                                                                                                   FIX
            Payment Data                                 encoding format or data provided on a non-e-
                                                         Commerce transaction
                                                         Division does not participate in MasterCard or UK
                                                         Domestic Maestro SecureCode. Contact your Chase
            Merchant Not MasterCard
 246                                                     Paymentech Representative for information on                                                CALL
            SecureCode Enabled
                                                         getting set up for MasterCard or UK Domestic
                                                         Maestro SecureCode
            Blanks Not Passed in
 248                                                     Blanks are not passed in the Reserved Field                                                   FIX
            Reserved Field
 249        Invalid MCC                                  Invalid Merchant Category Code (MCC) sent                                                     FIX
 253        Invalid Transaction Type                     Invalid transaction type for this order                                                       FIX
                                                         Customer Service Phone Number required on
            Missing Customer Service
 257                                                     Transaction Types 1 (MOTO) and 2 (Recurring)                                                  FIX
            Phone
                                                         (MasterCard/MasterCard Diners only)
            Not Authorized to Send
 258                                                     Division is not authorized to send record                                                     FIX
            Record
                                                         Card was authorized but AVS did not match. The
 260        Soft AVS                                     100 was overwritten with 260 per merchant request                                           CUST
                                                         (Conditional deposits only)
            Account not Eligible for                     Account number not eligible for division’s Account
 261                                                                                                                                                   N/A
            Division’s Setup                             Updater Program setup
            Authorization
                                                         Authorization code and/or response date are invalid
 262        Code/Response Date                                                                                                                         FIX
                                                         (MOP=MC, MD, VI only)
            Invalid
            Partial Authorization Not
                                                         Action code or division does not allow partial
            Allowed or Partial
 263                                                     authorization or partial authorization request is not                                         FIX
            Authorization Request Not
                                                         valid
            Valid
 265        Missing QHP Amount                           Missing QHP Amount                                                                            FIX
 266        Invalid QHP Amount                           QHP amount greater than transaction amount                                                    FIX
                                                         Division does not participate in Healthcare IIAS.
 267        Merchant not IIAS Enabled                    Contact your Chase Paymentech Representative for                                            CALL
                                                         information on getting set up for Healthcare IIAS
                                                         Cash back amount is not between $20 and $100
 268        Invalid Cash Back Amount                                                                                                                   FIX
                                                         and is not an increment of $20
                                                         BIN number is in a blocked BIN listing (MOP = MC,
 269        BIN Blocked                                                                                                                              CUST
                                                         VI, AX and Switch/Solo only)
 270        Card Number is Stopped                       Card number is in a Stop Card number listing                                                CUST
                                                         Issuing country of the card is in a blocked country
 271        Country is Blocked                                                                                                                       CUST
                                                         listing (MOP = MC, VA, DI, only)
                                                         Data is inaccurate or missing, or BIN is ineligible for
 272        Invalid Purchase Level II                                                                                                                  FIX
                                                         P-Card

                                                                                                                                   Continued on next page

Credit Card Response Codes                                                               2                                                              09/10/08/jjj
This document contains confidential and proprietary information of Chase Paymentech Network Services/Merchant Services. No disclosure or duplication of any portion of
  these materials may be made without the express written consent of Chase Paymentech. These materials must be used solely for the operation of Chase Paymentech
                                                                    programs and for no other use.
                                     4 Northeastern Boulevard, Salem, NH 03079-1952 http://www.chasepaymentech.com
                                     Phone: (603) 896-6000 Merchant Services Fax: (603) 896-8715



       Credit Card Response Reason Code Description/Usage (continued)
                                                                                                                                             Recommended
Code                        Name                                                        Comments
                                                                                                                                                Action
            Cash Over not Allowed on                     Cash Over cannot be processed under this MCC
 273                                                                                                                                                   FIX
            MCC                                          (MOP=DI only)
                                                         Authorization network could not reach the bank
 301        Issuer Unavailable                                                                                                                    RESEND
                                                         which issued the card
 302        Credit Floor                                 Insufficient funds                                                                          WAIT
                                                         Generic decline – no other information is being
 303        Processor Decline                                                                                                                        CUST
                                                         provided by issuer
                                                         No card record or invalid/non-existent to account
 304        Not On File                                                                                                                              CUST
                                                         specified
                                                         Transaction previously reversed (MOP = any Debit
 305        Already Reversed                                                                                                                           N/A
                                                         MOP, MC, MD, VI)
                                                         Requested reversal amount does not match original
 306        Amount Mismatch                              approved authorization amount (MOP = MC, MD, VI                                               FIX
                                                         only)
                                                         Transaction cannot be matched to an authorization
 307        Authorization Not Found                      that was stored in the database (MOP=MC, MD, VI                                               FIX
                                                         only)
 401        Call                                         Issuer wants voice contact with cardholder                                                 VOICE
 402        Default Call                                 Decline                                                                                    VOICE
 501        Pickup                                       Card issuer wants card returned                                                            CUST
                                                         Card reported as lost/stolen (Does not apply to
 502        Lost/Stolen                                                                                                                              CUST
                                                         American Express)
 503        Fraud/Security Violation                     CID did not match (Discover only)                                                           CUST
 508        Excessive PIN Try                            Allowable number of PIN tries exceeded                                                      CUST
 509        Over Limit                                   Exceeds withdrawal or activity amount limit                                                 CUST
 510        Over Frequency Limit                         Exceeds withdrawal or activity count limit                                                  CUST
 521        Insufficient Funds                           Insufficient funds/over credit limit                                                        CUST
 522        Card is Expired                              Card has expired                                                                            CUST
                                                         Generic decline – No other information is being
 530        Do Not Honor                                                                                                                             CUST
                                                         provided by the issuer
                                                         Issuer has declined auth request because CVV2 or
 531        CVV2/VAK Failure                                                                                                                         CUST
                                                         VAK failed
            Stop Payment Order One                       Cardholder has requested this one recurring/
 570                                                                                                                                                 CUST
            Time Recurring/Installment                   installment payment be stopped
            Revocation of Authorization
                                                         Cardholder has requested all recurring/installment
 571        for All                                                                                                                                  CUST
                                                         payments be stopped
            Recurring/Installments
            Revocation of All                            Cardholder has requested that all authorizations be
 572        Authorizations – Closed                      stopped for this account due to closed account                                              CUST
            Account                                      (Visa only)
                                                         Bad check digit, length or other credit card problem.
 591        Invalid CC Number                                                                                                                        CUST
                                                         Issuer generated
                                                         Amount sent was zero or unreadable. Issuer
 592        Bad Amount                                                                                                                                 FIX
                                                         generated
 594        Other Error                                  Unidentifiable error. Issuer generated                                                       FIX
 595        New Card Issued                              New Card Issued                                                                             CUST
 596        Suspected Fraud                              Issuer has flagged account as suspected fraud                                               CUST


                                                                                                                                   Continued on next page
Credit Card Response Codes                                                               3                                                              09/10/08/jjj
This document contains confidential and proprietary information of Chase Paymentech Network Services/Merchant Services. No disclosure or duplication of any portion of
  these materials may be made without the express written consent of Chase Paymentech. These materials must be used solely for the operation of Chase Paymentech
                                                                    programs and for no other use.
                                     4 Northeastern Boulevard, Salem, NH 03079-1952 http://www.chasepaymentech.com
                                     Phone: (603) 896-6000 Merchant Services Fax: (603) 896-8715



       Credit Card Response Reason Code Description/Usage (continued)
                                                                                                                                             Recommended
Code                        Name                                                        Comments
                                                                                                                                                Action
                                                         Card is bad, but passes Mod 10 check digit routine,
 602        Invalid Institution Code                                                                                                                   FIX
                                                         wrong BIN
 603        Invalid Institution                          Institution not valid (i.e. possible merger)                                                CUST
                                                         Card has expired or bad date sent. Confirm proper
 605        Invalid Expiration Date                                                                                                                  CUST
                                                         date
 606        Invalid Transaction Type                     Issuer does not allow this type of transaction                                              CUST
 607        Invalid Amount                               Amount not accepted by network                                                               FIX
                                                         Merchant has requested Chase Paymentech not
 610        BIN Block                                                                                                                                CUST
                                                         process credit cards with this BIN
 704        FPO Accepted                                 Stored in FPO database                                                                      N/A
 754        Account Closed                               Bank account has been closed                                                               CUST
 802        Positive ID                                  Issuer requires further information                                                        VOICE
 806        Restraint                                    Card has been restricted                                                                   CUST
 811        Invalid Security Code                        American Express CID is incorrect                                                           FIX
 813        Invalid PIN                                  Invalid User ID                                                                            CUST
 825        No Account                                   Account does not exist                                                                     CUST
                                                         Service Established (SE) number is incorrect or
 833        Invalid Merchant                                                                                                                           FIX
                                                         Issuer does not allow this type of transaction
 834        Unauthorized User                            Method of payment is invalid for the division                                             FIX
                                                                                                                                                 RESEND/
 902        Process Unavailable                          System error/malfunction with Issuer
                                                                                                                                                CALL/CUST
 903        Invalid Expiration                           Invalid or expired expiration date                                                        FIX
 904        Invalid Effective Date                       Card not active                                                                          CUST




Recommended Actions Key:

Call = Call Chase Paymentech
Cust = Try to resolve with customer or get an alternate method of payment
Fix = There is an invalid field being sent. Fix and resend
N/A = Not applicable
Resend = Send this transaction back at any time
Voice = Perform a voice authorization per Chase Paymentech instructions
Wait = Wait 2-3 days before sending back, or try to resolve with your customer




Credit Card Response Codes                                                               4                                                              09/10/08/jjj
This document contains confidential and proprietary information of Chase Paymentech Network Services/Merchant Services. No disclosure or duplication of any portion of
  these materials may be made without the express written consent of Chase Paymentech. These materials must be used solely for the operation of Chase Paymentech
                                                                    programs and for no other use.

				
DOCUMENT INFO
Shared By:
Categories:
Tags: chase, credit, cards
Stats:
views:9168
posted:3/11/2011
language:English
pages:4