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					?   Frequently Asked Questions                            in either the kitchen or bathroom, we will look to   Delivering
                                                          carry out the adaptation as part of the
    Q: How long will the work take?                       refurbishment.
    A: The contractors will have a set number of days     Q: What are you doing about energy

    in each property to complete all the works,           efficiency?
    dependant on the works which have been                A: We are committed to increasing energy
    agreed. You will receive a schedule of work for       efficiency within our housing stock and are
    your property before works starts and on each         working in partnership with energy providers,
    scheme there will be a resident liaison officer to    to provide energy efficiency improvements to
    discuss any issues with you.
    Q: How will you take care of my needs?
                                                          properties which are having decent homes work.
                                                          These improvements will make your property           in your neighbourhood
    A: We will do everything we can to meet the           more efficient and reduce its the carbon
    needs of each household and individual. If you        emissions.                                           Salix Homes will be inspected by the Audit                Below is an outline of some of the types of works
    have any particular support needs, or have any        Q: What about tower block external                   Commission in February 2010, and if successful            including under the Salix Standard:
    questions or concerns please speak to the Project     repairs?                                             we should be able to access funding from                  •	 Security Improvements such as a ‘secure by
    Officer on your scheme so they can look at putting    A: During the four year programme Salix Homes        2011/2012 to make all homes ‘Decent’ by 2015.                design’ front and rear doors with multi point
    support plans in place.                               will deliver a programme of external structural                                                                   locking.
                                                          repairs to high rise and medium rise tower blocks    This will be a massive project and will see all           •	 Kitchen modernisation including a choice of
    Q: Can I choose what my home                                                                               homes brought up to the Government’s ‘Decent
    improvements look like?                               in Central Salford. To minimise disruption to                                                                     finishes for worktops, cupboard doors and
                                                          customers living on these blocks, where possible     Homes Standard’.                                             handles.
    A: You will be able to choose from a range of
    materials that have been selected by Salix Homes      we will deliver internal decent homes works at the                                                             •	 Bathroom modernisation including an electric
                                                          same time as the external structural works.          Investment in homes in Pendleton, bringing
    customers. These include material choices such                                                                                                                          over bath shower.
                                                                                                               them up to the Decent Homes Standard, will be
    as doors, worktops, kitchen cupboards, wall tiles     Q: What if I live on a Sheltered or                  delivered through the Pendleton PFI scheme. For           •	 Central heating systems using the most
    and floor tiles.                                      Supported schemes?                                   more information visit            efficient boilers.
    Q: What if I am a leaseholder or                      A: Sheltered and supported schemes will be           or contact Salix Direct on 0800 218 2000.                 •	 Double glazed windows.
    owner occupier?                                       brought up to the Salix Standard. On sheltered
                                                                                                                                                                         •	 Electrical improvements, which means either
    A: Before work commences on a particular area,        schemes we are looking at some additional            What is the Decent Homes Standard?                           fully updated or rewired with smoke detectors
    Salix Homes will offer leaseholders and owner         improvements to these blocks to help support
                                                                                                               The Decent Homes Standard is a minimum                       fitted.
    occupiers the opportunity to take advantage of        residents on these blocks.
                                                                                                               required Government standard for social                   •	 Loft and cavity wall insulation.
    ‘buying into’ the improvements. You will find out                                                          housing. The standard says that all homes must
    the type of works available, indicative costs and                                                          be: fit to live in, be in a reasonable state of repair,   How will the works be carried out
    will be included in consultation events and                                                                have reasonably modern facilities and services,           Before work starts we will write to you several
    activities before the work starts.                                                                         and be warm and weatherproof.                             months in advance. You will then be visited by
    Leaseholders will be informed before any works if                                                                                                                    our Project Surveyors who will carry out a survey
    there is a contribution required towards the costs.                                                        The Salix Standard                                        and explain what improvements are required.
    More information about this can be found in the                                                            Salix Homes, in partnership with Salford City             Throughout the delivery of your Decent Homes
    Leaseholder Handbook or at www.salixhomes.                                                                 Council, will deliver a higher specification of           scheme officers from Salix Homes and our
    org/Leaflets2.htm.                                                                                         works that have been developed with customers             partner contractors will be in contact with you by
    Q: What if i’m waiting for an                                                                              and that are above the required minimum                   mail, phone and home visits to discuss the works.
    Adaptation?                                                                                                standard for social housing.                              We will work with you closely to ensure that you
    A: When we are carrying out home improvement                                                                                                                         are happy with the work and any issues that are
    works, we may be able to make adaptations to                                                                                                                         raised are dealt with quickly.
    your home to minimise any future disruption.
    For example, if you are due to have a kitchen or
    bathroom renewed and an adaptation is needed

Improving Homes                                                               Beechfarm                                                                                                                                                                Higher Broughton
                                                                                                                                                                                                                                                       /Broughton Park
Our Decent Homes
Programme                                                                                                                                                                                                                                                     27
                                                                                                                                                                                      Salford Sports

      The money available for 2010/11 will be confirmed shortly.                                                                                                            Kersal/Charlestown                                                                           8             56 48
      Depending on the money available some schemes from 2011/12                                                                                                                                                                                                   45 39 58
                                                                                                                                                                                                                                                                   50      31
      may be brought forward into 2010. We will write to all residents                                                                                      3
      currently in the 2011/12 year to confirm to them if estates have been                                      Claremont/Duchy/                                                                                   18

      brought forward into 2010/11.                                                                              Beechfarm, Swinton                                                        16

                                                                                                                                                                                                28                                                                  57

                                                                                                                                                                                                          5     6
The estate priorities for the programme have been developed with                                                                                          Pendleton
customers using up to date housing stock condition information.                                             33             29
The programme was designed to ensure investment is targeted in the areas                                                                    Buille Hill          17             Hankinson Way                            Lower Broughton/
where it is most needed, achieves value for money and there is minimum                                                                        Park
                                                                                                                                                                      35                                                 Greengate/Trinity 12 20                                25
disruption for customers.                                                                                                                                                                                                                                                30 43
                                                                                                                 47                                                                             24
If you have any difficulty locating your home on the map or have any questions                                                                                                                    41                                                                         55
about the four year programme please contact The Programmes Team on                                                                                                                                       23                   Salford            10
0161 779 8051 or email                                                     Weaste/Seedley                 38          46                           Pendleton 54
Due external factors this programme may be subject to change. Residents                                                                                                                                                                                 13
affected by any changes will be notified with appropriate notice.
                                                                                                                                                                                                                                                             11    4

                                                                                                                                                                                          Diamond House
                                                                                                                                                                                     2                                   34
                                                                                                                                                                                                                                1        22
                                                                                              2013/2014                                                                                                                              42
2011/2012                                                                                     1.    Beechfarm Estate Phase 3                                                                                                        32
                                                2012/2013                                                                                                                                                                                     9
1.      Beechfarm Estate Phase 1
                                                1.    Beechfarm Estate Phase 2
                                                                                              29.   Fairhope Estate                                                         Ordsall/Islington
2.      Broadway Estate                                                                       30.   Grey Friars Court
3.      Duchy Estate Phase 1                    18.   Broughton aquired Estate                20.   Greengate Phase 2
4.      Islington Estate Phase 1                19.   Brunswick Estate                        31.   North Clifden Lane Estate                                                                                                  14
5.      Lissadel Street Estate                  20.   Greengate Estate Phase 1                22.   Oldfield Road Estate Phase 2
6.      London Street Estate                    3.    Duchy Estate Phase 2                    32.   Ordsall Centre Estate             2014/2015                                                           53 82
7.      Ordsall Lane Estate Phase 1             4.    Islington Estate Phase 2                33.   Park Road Estate
8.      Racecourse Estate                       21.   Langworthy Road Estate                  34.   Phoebe Street Estate              44.    Albion Stadium Estate
9.      Regents Park Estate                     22.   Oldfield Road Estate Phase 1            35.   Southgarth Estate                 45.    Bury New Road Estate
10.     Spike Island/Riverside Estate Phase 1   7.    Ordsall Lane Estate Phase 2             36.   Tootal Estate                     46.    Cressington Close
11.     Arthur Millwood Court                   10.   Spike Island/Riverside Estate Phase 2   37.   Trafford Road Roundabout Estate   47.    Devonshire Road Estate
12.     Black Friars Court                      23.   Magnolia Court                          38.   Weaste Steel Estate               48.    Hightown Estate
13.     Canon Hussey Court                      24.   Mulberry Court                          39.   Ascot Court                       49.    Mandley Park Estate                            54.            Windsor/Albion Estate
14.     Nine Acre Court                         25.   New Bank Tower                          40.   Oakhill Court                     50.    Meadowgate Estate                              55.            Canon Green Court                       The larger circles are for schemes that
15.     Alexander Gardens                       26.   Riverbank Tower                         41.   Sycamore Court                    51.    Northumberland Street Estate                   56.            Cheshill Court
                                                                                                                                      52.    Rainsough Brow Estate                                                                                 need to be completed over a number
16.     Muirhead Court                          27.   Broomedge                               42.   Queen Alexandra Close                                                                   57.            Longbow Court
17.     Springbank                              28.   Heraldic Court                          43.   White Friars Court                53.    South Ordsall Estate                           58.            Rialto Gardens                          of years due to the size of the schemes.