Catford Issue: 10 December 2010 Inside this issue... Time to deliver The first 100 days Decent Homes update Kingswear House neighbourhood 250th kitchen completed office opening What’s going on in your area? Keith Wilkinson, Assistant Director for Stock Investment, visited Miss Watson at home to celebrate the completion of her kitchen. Keith Wilkinson said, ‘I am really pleased to see the milestone of the 250th kitchen installed. It is great to see that the contractors are working so well and achieving excellent results for our residents’. Miss Watson said, “I’m so pleased with the work that’s been done. Everything that was promised has been delivered and I found the workmen on site were really professional and hard working. I’m excited about Christmas in my new kitchen”. As you know, L&Q took full deliver Decent Homes works across Catford and we are pleased to say To mark the completion, a donation responsibility of the homes was made to the homeless charity that by Christmas 2010 we will have in Catford on 11th October completed kitchen and bathroom Shelter. 2010. Since then our staff works in over 300 homes across the have been busy in the area Catford, Rushey Green and Forest To find out more about the Hill stock transfer areas. Decent Homes works in starting to deliver on the your area visit our website promises set out in the Offer Miss Watson, a resident in www.lqgroup.org.uk Document. Sydenham, has recently had the 250th kitchen fitted in her home and Since transfer L&Q and our partners has told L&Q how happy she is with have been working together to the finished product. www.lqgroup.org.uk ‘200k turbo boost funding’ The first 100 days From day one and over the next few months you will see various works being carried out to the communal areas of the estates, blocks and street properties covered by the stock transfer. These works include: • The deep clean of communal lobbies • Repairs to communal lighting • Urgent fencing and railing repairs • Urgent tree works • Graffiti removal • Urgent pathway repairs James Lisle (above) in the • Improved tree and grounds maintenance management Stock Investment team manages the First 100 day • Removal of lumber and fly tipped materials programme. The programme is additional funding to help • One off rubbish clearances from street properties make a difference right at the start. • One off vegetation clearances of badly overgrown gardens to street properties Axis who are our repairs contractors have set up a dedicated team to work Should you need to report any on the 100 days, they share L&Q’s repairs, dumped rubbish or graffiti vision and passion for delivering high then please call L&Q Direct on 0800 quality services to our residents. 015 6536 who will be able to assist Decent Homes update The works are being coordinated Decent Homes works in Catford from Richardson’s central site and Rushey Green began as compound located by Catford promised on the day of transfer, and Catford Bridge stations in and since then our partner Adenmore Road. This substantial contractor Richardson Ltd. have compound has various features started work on average, in four including respite facilities for properties per day. residents and environmentally friendly technology. These include solar Kitchen and bathroom works powered lighting and harvested have been booked up to 29th rainwater to supply facilities. The November 2010 so as to avoid team are also dedicated to recycling any inconvenience to residents the waste from the works. It is over the Christmas holiday. carefully sorted by material on site They will recommence on 4th and then sent to the recycling centre. January 2011. In total 146 If you still need to have a survey properties across Rushey Green carried out in your home please and Catford will have had their call Richardson Ltd. to book an bathrooms and kitchens renewed appointment on 020 8314 5984 by Christmas. ‘£1.5m to be spent on environmental improvements’ Kingswear House Following the successful transfer of homes to L&Q, Kingswear House which had been closed was Neighbourhood renovated and re-opened on 11th October. This was opened as a local office opening neighbourhood office for residents, as part of our promise to residents. The office provides residents with a local housing service. The staff based there include the Neighbourhood Services and Asset Management teams, along with Axis, our contracting partner who are delivering the ‘100 days’ environmental works programme. The office was officially opened by Lewisham Councillor Susan Wise who said: “I live in the area and represent one of the wards covered by the stock transfer. It’s been a long time in coming, but I know L&Q will do a great job in transforming peoples’ homes.” If you need to speak to a member of the team please call L&Q Direct on 0800 015 6536 Your L&Q tenancy agreement By now you should have received your new L&Q tenancy agreement in the post. Please read it carefully before you sign both copies. One copy should be retained by you and the other returned to L&Q in the freepost envelope. If you have any queries about your tenancy agreement please call L&Q Direct on 0800 015 6536 What’s going on in your area? Show homes As part of our commitment to improve Over the next six months L&Q will services we will be carrying out a be consulting with residents in the The show homes are still available community audit to gather information stock transfer areas through door for viewings. If you would like on the kind of services you would like knocking, telephone surveys, coffee to visit one of them to see the to receive from L&Q. and cupcake mornings, surgeries, kitchens and bathrooms on offer appointments and presentations please call the Stock Transfer Team on 0800 988 8242 continued... www.lqgroup.org.uk ‘£800k to be spent on community development in Catford’ What’s going on in your area? continued. Multisports youth project L&Q in partnership with S-Factor Academy and Lewisham Council are holding free sessions every Saturday for juniors (7-11yrs) and seniors (11-25yrs) at Ladywell Arena. For further information please call Sonia Meggie on 0800 988 8242 or email email@example.com Leaseholder update Section 20 consultation for the windows programme will start in the new year with the works due to commence in Summer 2011. Leaseholders will be fully consulted prior to any works with the Section 20 process allowing plenty of opportunity for leaseholder queries. L&Q Stock Transfer Team Leaseholders who are resident at the time of transfer Call us free on 0800 988 8242 will have their recharges for major works capped at £5,000 (excluding VAT and management fee) in the L&Q Direct first five years after transfer and again in years six to 0800 015 6536 ten following transfer www.lqgroup.org.uk Produced by SPM Print. ISO14001 accredited and FSC certified. L&Q 48158 2010.