Document Sample
					                           APPLICATION DEVELOPER, 1.0FTE



        * Incremental progression up to £28,983 applies, subject to University policy

               Payscales are available from the Human Resources Handbook


ICT Services are looking to appoint a developer in their busy Applications section. The
successful applicant will be independent and self-motivating while key skills will include a
good working knowledge of Oracle, SQLServer databases and experience in developing
applications based on these platforms. Also desirable is an understanding of business
analysis, system design and implementation as well as good interpersonal skills as the role
includes a wide variety of third line user support functions.

                                       THE SERVICE

The ICT service has lead responsibility for the provision of the University’s IT services, IT
infrastructure and hardware, operation and development of IT systems, and for ensuring an
efficient, effective and secure IT service is provided to staff and students.

Informal enquiries should be directed to Dan Johnson, Systems Analyst, Tel- 01524
384249, Email –

The closing date for this post is Noon on Friday 18 February 2011

Reference: 146S10

The University of Cumbria would encourage applications, where possible, to be submitted
electronically via email to the following address:

If it is not possible to apply electronically we also welcome hard-copy applications and would
ask that these are posted to the following postal address:

FAO Human Resources (Lancaster)
The University of Cumbria
Bowerham Road
                                      JOB DESCRIPTION

Post:                  Application Developer, 1.0fte

Service:               ICT Services

Grade:                 06

Location:              Lancaster

Responsible to:        Systems Analyst

Responsible for:       N/A

Job Purpose:
Deploy a detailed understanding of methods, systems and procedures and technical
practices to support the management of aspects of operational services or provide technical
support and advice. Dealing with people is often an important aspect of the work, whether
liaising closely with other colleagues, students or customers. Contributions include proposing
and implementing improvements to current working methods and manipulation of data.

The post holder must provide quality support in the maintenance and development of the
University's information and computer systems and achieve excellence in the delivery of
customer service.

Other Conditions:
All staff employed at grades GR01 – 06 may on occasions and in line with operational
     Be required to work different hours including at weekends / evenings;
     Be requested to work additional hours including at weekends / evenings / bank
The post holder will be required, subject to appropriate consultation, to travel to other
campuses and sites as necessary. The University makes use of video conference facilities to
minimise travel wherever possible.

The post holder is appointed to the staff of the University, and although initially deployed to a
specific Service/Faculty, may be required, subject to appropriate consultation, to work in
suitable posts elsewhere in the University.

Main Duties and Responsibilities:

The Application Developer is an important role assisting in the provision of services for the
University. A high priority is given to the creation of effective working relationships between
the post holder and other contacts in the University as appropriate.

The post holder will demonstrate professionalism, technical competence, good interpersonal
and networking skills and the ability to work independently as well as within a team. The post
holder will at all times operate within established University regulations and procedures. S/he
will need understanding of and be committed to the success of a large, complex University.

The principal duties and responsibilities of the post holder will include the following areas:
1.   Key Activities

    Effectively maintain information and documentation, etc. for the relevant section of
     work, ensuring systems, websites, reports, etc. are updated as required.
    Research, collate, organise and edit material for inclusion in displays/reports and
     other documents.
    Develop, construct and refine experimental systems or equipment according to
     specification for teaching, research and related purposes. Includes interpreting the
     requirements of others and developing solutions. Also provide coaching/instruction
     on equipment.
    Develop, promote and implement appropriate technologies to support and enhance
     learning and teaching and the universities business processes.
    Develop or adapt new technology to make it suitable for use.
    Exploit Faculty / Service IT technology including maintaining and updating software
     and hardware etc.
    Analyse and manipulate information data and/or calculations, highlighting and
     prioritising any issues for further investigation and contributing to reports to support
     decision making.
    Provide instruction and/or advice or coach others in own area of expertise, drawing
     upon depth of knowledge, skills, experience and expertise.
    Contribute to short-term projects within own area/section or contribute as part of
     larger Faculty / Service-wide project teams, to support the achievements of project
    Investigate new requirements and support colleagues in the development of existing
    Form close relationships with departments and faculties in order to fully understand
     their ways of working and translate business requirements into IT solutions
    Implement and modify reports using appropriate reporting technologies
    All changes to be documented and approved in accordance with the ICTS Change
     Control Procedures.
    Investigate serious incidents in accordance with ICTS Critical Problem procedures
     providing technical expertise and guidance to prevent recurrence.
    Manage and administer systems and their interfaces to the most recent released
     version of the software wherever possible and take responsibility for the upgrade,
     functionality changes, documentation and testing process liaising with Business
     owners, software suppliers and UoC Technical teams.
    Ensure the integrity of systems by utilising password control and appropriate
     assignment of permissions.
    Fully manage supplier-provided application upgrades and functionality changes,
     including documentation, error resolution and testing co-ordination
    Undertake backups, including verification of backup tasks and recovery.
    Maintain records of system performance, analyse data and make recommendations
     for improvements in operation of systems and process
    Produce documentation to the appropriate standards
    Research, evaluate and test software applications, products and business systems,
     coordinating user involvement and testing where required
    Advise, and where appropriate, train, key application users
    Code, implement and test data import and export routines to user specification
    Develop and modify functionality to process data in accordance with changing
     regulatory commitments.
    Assume primary responsibility for designated applications as allocated by the
     Systems Analyst.
    Development and on-going enhancements to University wide systems.
    Share knowledge and information with Applications Team members and colleagues
     from other teams, escalating issues to the Systems Analyst where necessary.
    Utilise a structured work methodology for support work as well as project
     assignments, and take a leading role where required
    to advise on the implications of legislation and best practice in the use of new media
     (e.g. FOI, DDA, W3C guidelines)
    to provide web related advice to members of the MRC service and across the
    to ensure that corporate brand guidelines are adhered to in all web developments
    to ensure that the university website is compliant with regulations established JANET
     and UK legislation in collaboration with the ICT staff member responsible.
    When directed by the Development Manager/Deputy Head ICTS:
    Assume overall management responsibility for the day-to-day system administration
     and management of systems, to maximise system effectiveness, speed and
    Ensure the integrity, validity and accuracy of all data recorded in the system.
    Manage and maintain all user access/permission levels to the system data at an
     agreed and appropriate level to ensure security.
    Manage full system testing and user acceptance testing of application software
     ensuring that appropriate testing methodologies and scripts are available and
     prioritise and manage the resolution of all identified faults in liaison with the software
     supplier and the needs of system users.
    Document the configuration and operational procedures associated with applications.

2.   Customer Service

    Point of contact for queries, providing information and a range of solutions to choose
     from; allowing for any potential implications and raising issues of concern. Need to
     refer upwards for more complex queries.
    Monitor customer feedback and make proposals for improving service through
     suggestions for changing current working methods, standards (e.g. quality, Health
     and Safety, etc.) and processes.
    Implement changes to service provision as requested by line management, using
     discretion and initiative to ensure the service can continue to meet agreed quality
     standards, guidelines, and procedures.

3.   Planning & Organising
    Prioritise own work within a general plan or schedule to meet deadlines and
     appropriate standards and assist line management in planning for future work. May
     include ensuring that sufficient resources are available to carry out the work.
    Carry out planning for short-term projects, or contribute to planning for Faculty/
     School/ /Service.
    The post holder should ensure that they acquire a good awareness of the business
     and current priorities to enhance their effectiveness in the role ensuring that service
     to customers is given priority.

4.   Finance/Resource Management
    Take delegated responsibility for resources by following established procedures.
    Oversee the general maintenance, servicing and repair of equipment, apparatus, etc.
     in area of responsibility.
    Oversee the security/accessibility of data in area of responsibility.
5.     Internal and External Liaison
      Liaise and build relationships with the wider University body and attend meetings as
       required to support and represent operational Faculty / Service, school or work unit
      Liaise closely with customers, service providers and external contacts to support and
       represent Faculty or Service activities and to deal with standard and more in depth
       work issues.

6.     People Management
      Provide guidance and support through on-the-job training to colleagues/ students in
       own area, in the use of equipment, skills and techniques.
      Oversee the work of others (e.g. apprentices) as the most experienced team member
       and act as the main point of contact for a particular process, system or procedure.

7.     Corporate
      Participate in agreed training activities, to enhance role performance such as
       updating on health and safety issues or key skills.
      Support the Faculty/Service’s compliance with the administrative procedures of the
       University’s QA systems.
      Support and actively promote a commitment to the University’s policies and
       procedures including those related to Equality, Diversity and Inclusion and Health
       and Safety.
      Support the values, beliefs and expected behaviours of the University’s Leadership
       and Management Framework.

In addition to the duties listed here, the post holder is required to perform other duties which
are assigned from time to time. However, such other duties will be reasonable in relation to
the individual’s skills, abilities and grade.

It is the University’s intention that this job description is seen as a guide to the major areas
and duties for which the post holder is accountable. However, the business will change and
the post holder’s obligations will vary and develop. The job description should be seen as a
guide and not as a permanent, definitive and exhaustive statement.
Criteria for Grade 6 Learning Post
                                                                            To be identified
Role Title: Application Developer

Educated to degree level or equivalent experience    Essential              Application form
in a relevant subject.

Professional Certification, e.g. Oracle, SQL         Desirable              Application form


Previous experience in an Application Developer      Essential              Application form /
role requiring understanding of the relevant                                Interview

Experience of working in higher education and        Desirable              Application form /
awareness of wider University, HE issues and                                Interview
external changes such as innovations, changes in
legislation/regulation which impact on the job.

Relevant in-depth experience of working with         Essential              Application form /
relational databases in a corporate environment                             technical test

Experience of using SQL/mysql to perform             Essential              Application form /
advanced queries and generate reports                                       Interview

Relevant experience of user interaction to develop   Essential              Application form /
and support core business systems                                           Interview

Experience of working with one or more of the        Essential              Application form /
following business application types ~ Student                              Interview
Records, Finance / Accounting, HR / Personnel,
Student Accommodation, Timetabling

Experience of managing larger tasks, or projects,    Essential              Application form /
from inception through to completion, using a                               Interview
formal methodology
Knowledge Skills and Abilities

Knowledge to act as a main point of contact/ point     Essential   Application Form/
of referral for specific procedures, systems,                      Interview
processes, etc.

Ability to organise own work within a general          Essential   Application Form/
schedule.                                                          Interview

Ability to propose and implement improvements to       Essential   Application Form/
systems and working methods.                                       Interview

Ability to provide detailed guidance, coaching and     Essential   Application Form/
instruction to develop the knowledge and skills of                 Interview

Specific aspects of specialist skills and knowledge    Essential   Application Form/
relevant to the job (e.g. detailed understanding of                Interview
scientific processes, technical or IT skills, etc.).

Appreciation of wider/strategic University and HE      Essential   Application Form/
issues and how they impact on the job.                             Interview

Skills to research collate and edit material for       Essential   Application Form/
inclusion in reports/other documents.                              Interview

Ability to apply a detailed understanding of an area   Essential   Application Form/
of work and its underlying principles, supported by                Interview
evidence of experience and/or relevant educational
background (often the main point of contact).

Ability to propose and implement improvements to       Essential   Application Form/
systems and working methods.                                       Interview

Well developed analytical/problem solving              Essential   Application Form/
capability to perform detailed analysis of                         Interview
information and identify issues to support decision

Knowledge of relevant IT packages, information         Essential   Application Form/
systems and procedures, ability to adapt/transfer                  Interview
skills to use new technology, development and
maintenance of websites.

Professional approach to work and work colleagues Essential        Application Form/
and an ability to work independently and show                      Interview

Good organisational, oral communication,               Essential   Application Form/
interpersonal, networking skills and time                          Interview
management skills.
In-depth familiarity with some of the following MS    Essential   Application form /
Access, VB, PHP, ASP, C#,.NET, Flash,                             Technical Test
HTML/XHTML, XML and scripting languages.

Ability to produce and utilise technical              Essential   Application Form/
documentation.                                                    Interview
Proven ability to undertake data transformation       Essential   Application Form/
tasks, including the specification, development and               Interview
testing of application interfaces

Knowledge of client / server database architecture    Desirable   Application Form/
and web-based technologies.                                       Interview

Commitment to using quality management                Essential   Application Form/
standards.                                                        Interview

Good knowledge of reporting tools e.g.                Desirable   Application Form/
SQL,Cognos Reports.                                               Interview

Knowledge of Oracle DBA functions, ability to         Desirable   Application Form/
perform basic housekeeping on Oracle databases                    Interview
and familiarity with Oracle recovery tools, e.g.

Experience of website optimisation, search engine     Desirable   Application Form/
promotion and analytics and web accessibility.                    Interview

Experience in operational requirements of a           Desirable   Application Form/
content management system.                                        Interview

Flexible approach to work                             Essential   Interview

Commitment to the Mission of the University           Essential   Interview

Demonstrable commitment to equality of                Essential   Interview
opportunity at work

Demonstrable commitment to a healthy and safe         Essential   Interview
working environment

Willing and able to visit other campuses              Essential   Interview