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									Program Outcomes Assessment
               Program     Master of Business Administration
             Department     Department of Business Administration
         College/School    College of Business & Public Policy
         Academic Year     2008
  Assessment Coordinator   Dr. Ed Forrest
                                                                                  TABLE 1
                                                                        PROGRAM MISSION AND CONTEXT
                                                                              Program Mission

 The mission of the College of Business and Public Policy’s Master of Business Administration degree to provide students with the perspectives and skills required of management
and leadership positions in contemporary organizations. The MBA graduate will be thoroughly grounded in management theory and practice, attuned to the increasing complexity of
                         the global environment and technological dependencies of decision-making, adaptive to change, articulate, and ethical in conduct.

                                                                     Program Context and General Comments
     The MBA program consists of four components: (1) Core, (2) Executive Focus, (3) Electives/Specializations,and (4) Capstone. The Core provides the requisite coverage of the
 essential functional areas of business – accounting, finance, human resources, marketing, strategy, research, information systems and management. The Executive Focus provides
  students with an in-depth understanding of executive leadership, negotiation - conflict management, business-environment analysis and/or successful organization development.
Elective Coursework: Students can personally design an “area of concentration" from a spectrum of courses offered within the College of Business and Public Policy which focus on
  Management Theory and Practice, Marketing, Finance, International Business & Global Economics, Management Information Systems, Logistics, Public Administration. and/or the
    student is free to include coursework from outside disciplines and/or other universities. On-line courses (offered at UAA or elsewhere) may prove to be of particular benefit for
       students wanting to customize and/or accelerate their program of study.The Capstone requirement provides the opportunity to integrate acquired knowledge of business
   administration -- that depending onthe preferred nature of experience (practical or academic) and application (applied or theoretical) can be a project, thesis, research paper or
                                                                               management simulation.
                                                                         Location of Published Outcomes

                                                                            Program Catalog and website




   Submitted 6-16-09                                                 b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                                                   Mission & Context
Program Outcomes Assessment
      Program                                 Master of Business Administration
   Department                                  Department of Business Administration
College/School                                College of Business & Public Policy
Academic Year                                 2008
  Assessment                                  Dr. Ed Forrest
                                                                                                               TABLE 2
                                                                                                 PROGRAM OUTCOMES ASSESSMENT RESULTS
                                                                                                                                                                                                                                                                                                                                                                                                                                             Current
                                                                                                                                                                                                                                                       Measures                                                                                                                                                                                                   Five Year Trend
                                                                                                                                                                                                                                                                                                                                                                                                                                              Year




                                                                                                                         Sample size for measure




                                                                                                                                                                       Sample size for measure




                                                                                                                                                                                                                             Sample size for measure




                                                                                                                                                                                                                                                                                Sample size for measure




                                                                                                                                                                                                                                                                                                                          Sample size for measure




                                                                                                                                                                                                                                                                                                                                                                           Sample size for measure




                                                                                                                                                                                                                                                                                                                                                                                                                   Sample size for measure
                                                                                                                                                                                                                                                        Group Presentatation
                                                                                                                                                                                                 Individual Presentatation




                                                                                                                                                                                                                                                                                                                                                                                                                                             Weighted Average
                                                                                                Individual Assignment




                                                                                                                                                                                                                                                                                                                                                    Course Project/Paper
                                                                                                                                                   Group Assignment




                                                                                                                                                                                                                                                                                                                                                                                                                                              automatically)
                                                                                                                                                                                                                                                                                                           Examination




                                                                                                                                                                                                                                                                                                                                                                                                                                                (Calculates



                                                                                                                                                                                                                                                                                                                                                                                                                                                                2004/2005

                                                                                                                                                                                                                                                                                                                                                                                                                                                                            2005/2006

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        2006/2007

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    2007/2008

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                2008/2009
                                                                                                                                                                                                                                                                                                                                                                                                     Simulation
                                             Develop an understanding of the         Grade NG                                                      NG                                            NG                                                     NG                                                B+                                                                                         NG                                           B+                                                3.4         3.3




                                                                                                                                                                                                                                                                                                                         BA 634 N=43
                                             organization as a complex goal-seeking
                                           1 system interacting with and adapting to Value                                                                                  0                                                     0                                                  0                    3.30                                                                                                          0                       3.30
                                             the dynamics of its external
                                             environment.                            Weight NG                                                     NG                                            NG                                                     NG                                                1.00                                                                                       NG
   Published Program Objectives/Outcomes




                                                                                       Grade    NG                                                 NG                                            NG                                                     NG                                                NG                                                                                                                                 #DIV/0!
                                             Demonstrate an understanding of the
                                           2 key elements and tools of business        Value                                  0                    0.00                                                                           0                                                                                                                                                                                                          #DIV/0!                                                3.73
                                             performance management.
                                                                                       Weight NG                                                   NG                                            NG                                                                                                                                                 NG                                               NG

                                                                                       Grade    NG                                                   A-                                          NG                                                     A-                                                                                          NG                                                                                         #N/A




                                                                                                                                                                                                                                                                               BA 632 N=35
                                                                                                                                                                      BA632 N=35




                                             Demonstrate effective communication
                                           3 skills utilizing a variety of tools and   Value                                  0                    3.70                                                                           0                         =                                             #N/A                                                                  0                                                              #N/A                                                 3.71        3.7
                                             media suited to specific situations.
                                                                                       Weight NG                                                   0.50                                          NG                                                     0.50                                                                                        NG                                               NG

                                                                                       Grade                                                         A-                                          NG                                                     B+                                                                                          NG                                               NG                                        #N/A
                                                                                                                                                                      BA 634 N=43




                                                                                                                                                                                                                                                                               BA 632 N=35

                                             Provide leadership in settings ranging
                                           4 from the organization-wide level to the   Value #N/A                                                  3.70                                                                           0                     3.30                                              #N/A                                                                  0                                       0                      #N/A                                                 3.7         3.51
                                             team.
                                                                                       Weight                                                      0.60                                          NG                                                     0.40                                              1.00                                      NG                                               NG
                                                                                                                                                                                                                                                                               BA 632 & 634 N=78




                                             Demonstrate professionalism through       Grade       A-                                                  B                                         NG                                                        B                                              NG                                        NG                                                 c                                          B-
                                                                                                                        BA 634 N=43




                                                                                                                                                                      BA 634 N=43




                                                                                                                                                                                                                                                                                                                                                                                                                  BA 632 N=35
                                             the maintenance of high standards of
                                           5 personal performance, teamwork,           Value    3.70                                               3.00                                                                           0                     3.00                                                                   0                                                0                    2.00                                       2.93                                                            2.93
                                             professional development and ethical
                                             behavior.                                 Weight 0.25                                                 0.25                                          NG                                                     0.25                                              NG                                        NG                                               0.25

   Submitted 6-16-09                                                                                                            b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                                                                                                                                                                                                                                                                                                                Outc Results
Program Outcomes Assessment
      Program     Master of Business Administration
   Department      Department of Business Administration
College/School    College of Business & Public Policy
Academic Year     2008
  Assessment      Dr. Ed Forrest
                                                                 Blank and shaded = Does not measure this published outcome.
                                                                 Weights:     0.5 = Measure gives anecdotal or indirect indication of published outcome, or has a limited sample size.
                                                                                1 = Measure provides direct, reliable information on the published outcome.
Objectives
#1: Graduates will develop a perspective of the organization as a complex goal-seeking system interacting with a changing global external environment.
#2: Graduates will be able to analyze organizational effectiveness and resources, identify opportunities and threats, and develop strategies and plans to increase organizational performance.
#3: Graduates will be effective communicators, able to use a variety of communication tools suited to specific situations.
#4: Graduates will provide leadership in settings ranging from the organization-wide level to the team.
#5: Graduates will conduct themselves as professionals, committed to high standards of personal performance, professional development, citizenship and ethics.




    Submitted 6-16-09                                                                b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                                                                    Outc Results
  Program Outcomes Assessment Discussion
        Program     Master of Business Administration
     Department      Department of Business Administration
  College/School    College of Business & Public Policy
  Academic Year     2008
    Assessment
     Coordinator    Dr. Ed Forrest
                                                                                      TABLE 3
                                                                      ANALYSIS OF OUTCOME ASSESSMENT RESULTS

                                     Outcome                 Result                                                 Explanation of the Results

                                                                      The following examination questions for BA 634 serve to measure outcomes for learning goal 1:
                                                                      1) Select the GE or GM case and identify the (3-4) most important causes for this firm’s successful/unsuccessful
                    Develop an understanding of the
                                                                      management of change. Explain the high ranking of importance you have given for each cause.)
                 organization as a complex goal-seeking
                                                                      (2)What is the relationship between organizational structure and technology? Provide a conceptual summary based on
               1 system interacting with and adapting to       B+
                                                                      notes, readings, and slides. Provide illustrations of the relationships drawn from the Acetate case, Bistro Technology
                       the dynamics of its external
                                                                      exercise (McDonald’s…). )                                                                        (3) The future of
                              environment.
                                                                      organizations has been discussed in articles by Perrow, Nadler & Tushman, and Drucker, and in class. Summarize the
                                                                      main elements of each future vision of organizations. Which of these future elements is most likely to emerge? Why?


                     Demonstrate an understanding of the
               2      key elements and tools of business     #DIV/0! Not reported on this year.
                          performance management.




Submitted 6-16-09                                                        b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                                                                Outc Analysis
                                                                      Group Presentations of Case Studies and Academic Literature served to measure Learning Goal 3
                                                                                                 Group Presentation Assignments:
                                                                      -Groups will take turns presenting integrative cases. In their presentations students are expected to go beyond the text
                                                                      narrative by performing additional research. If the case is factual, students must present an epilogue and additional
                                                                      factors involved in the story. If the case is apocryphal, then students must research the issues presented more deeply.

                                                                      Case discussion facilitation will be a group assignment. Groups will be formed and assignments of cases will be made
                                                                      during the first week of class. Assignment of cases to groups will be made during the first class.

                                                                      Your group will have 25 minutes in which to complete the case facilitation exercise. The criteria on which you
                                                                      performance will be rated are as follows:
                    Demonstrate effective communication
               3     skills utilizing a variety of tools and   #N/A
                                                                      1. Effective grasp and summary of facts and concepts covered in the case.
                     media suited to specific situations.
                                                                      2. Successful involvement of the class through discussion questions and interactive exercises.
                                                                      3. Quality of additional research presented to the class.
                                                                      4. Presenting within the time constraint of 25 minutes

                                                                      If a group member is not present with their group on the day of the presentation, they will receive no credit for the
                                                                      group’s effort, unless there are verifiable mitigating circumstances (e.g. medical reasons).

                                                                      (4) Presentation of Articles:

                                                                       Each of the articles listed above (e.g. Kerr, Pfeffer, Perlow etc…) will be presented by student groups. Expectations for
                                                                      article presentations will parallel those of the cases.

                                                                      Peer review survey methodology was utilized in assessing leadership behaviors. During every meeting of BA 632, a
                 Provide leadership in settings ranging
                                                                      minimum of two experiential group assignments were performed. Members of student groups rotated leadership roles
               4 from the organization-wide level to the       #N/A
                                                                      for each assignment. After each class period, each group leader was reviewed by their peers. These reviews covered
                                 team.
                                                                      leadership areas such as coaching, modeling, mentoring, problem-solving and counseling behaviors.

                    Demonstrate professionalism through               This is a highly complex learning goal, for which an eclectic set of assignments were used. These include group
                    the maintenance of high standards of              assignments and projects, for which peer review and instructor observation were combined. Also, a set of negotiation
               5      personal performance, teamwork,           B-    simulations were also utilized ('Employee Exit Interview' and 'Purchasing a Used Car') that were designed to pose a
                    professional development and ethical              variety of ethical dilemmas that arise in business contexts. In addition, individual performance quality on examinations
                                  behavior.                           was incorporated into the weighted total.




Submitted 6-16-09                                                        b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                                                                     Outc Analysis
    Program Improvement Recommendations Based on Assessment
            Program    Master of Business Administration
         Department     Department of Business Administration
      College/School   College of Business & Public Policy
      Academic Year    2008
        Assessment
         Coordinator   Dr. Ed Forrest


                                                                      TABLE 4
                                    PROGRAM IMPROVEMENT RECOMMENDATIONS BASED ON ASSESSMENT RESULTS: CURRENT YEAR
                                    Recommendation                     Outcome(s)  Rationale for the Recommendation                                 Resource Implications

      Learning goal five needs more discussion and perhaps separation into mutliple
         learning goals. The implications for the current curriculum and program
          organization need to be drawn out, if learning goal 5 is to be achieved.

       A New MBA plan is under development, and all learning goals are subject to
     revision. It is imperative that the measurement of outcomes be carefully planned
                               as the MBA program is revised.




                                                                    TABLE 5
                             ASSESSMENT PROCESS IMPROVEMENT RECOMMENDATIONS BASED ON ASSESSMENT RESULTS: CURRENT YEAR
                                  Recommendation                     Outcome(s)   Rationale for the Recommendation Resource Implications
                                                                                                    This year's data are derived from two
       Data Collection needs to cover a greater range of courses listed in the plan.       all                                                   None
                                                                                                    different courses.
        Ensure course assessment completion by requiring designated courses &                       Currently the majority of faculty teaching
       outcome measures to be reported to the Program Director at the end of each          all      in the MBA program are not actively          None
                                       smester                                                      engaged in assessment processes.

       Learning goal two needs to be measured and specific responsibility assigned.




Submitted 6-16-09                                                     b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                                          Current Yr Recommendations
Program Improvement Recommendations Based on Assessment
      Program    Master of Business Administration
   Department     Department of Business Administration
College/School   College of Business & Public Policy
Academic Year    2008
  Assessment
   Coordinator   Dr. Ed Forrest


                                                       TABLE 6
                    PROGRAM IMPROVEMENT RECOMMENDATIONS BASED ON ASSESSMENT RESULTS: PREVIOUS YEARS
                                                                                                   Rationale for the    Resource
     Year                               Recommendation                          Outcome(s)                                                   Actions Taken
                                                                                                   Recommendation      Implications


            2007 No reccommendations made in the previous year.


                                                     TABLE 7
             ASSESSMENT PROCESS IMPROVEMENT RECOMMENDATIONS BASED ON ASSESSMENT RESULTS: PREVIOUS YEARS
                                                                                                   Rationale for the    Resource
     Year        Recommendation                                                 Outcome(s)                                                   Actions Taken
                                                                                                   Recommendation      Implications

            2007 No reccommendations made the previous year.




Submitted 6-16-09                                                 b2137271-d0fe-4a33-a95e-ec86a97b2870.xls                            Previous Yr Recommendations
                    Values by Tool               Year Average
                     Grade Table                  Grade Table
                     0         F                  A         4
                    0.3        F+                A-        3.7
                    0.7        D-                 B         3
                     1         D                 B-        2.7
                    1.3        D+                B+        3.3
                    1.7        C-                 C         2
                     2         C                 C-        1.7
                    2.3        C+                C+        2.3
                    2.7        B-                 D         1
                     3         B                 D-        0.7
                    3.3        B+                D+        1.3
                    3.7        A-                 F         0
                     4         A                 F+        0.3
                    NG                           NG




Submitted 6-16-09    b2137271-d0fe-4a33-a95e-ec86a97b2870.xls    Grade Table

								
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