0861 CALL SA
Please note that SA Assist is a crisis management service. Whilst
this service does pay limited costs associated with crisis or emergency
(as detailed below), its primary aim is to assist you with the
management of emergency/crisis situations.
SOUTH AFRICA - GUEST COVER
1. This certificate shall be voidable in the event of misrepresentation, Underwriters shall not provide indemnity in respect of :
mis-description, or non-disclosure in any material fact. 1. Contractual Liability
2. If any loss were occasioned by the willful act or with the connivance Liability that attaches by virtue of a contract or agreement but which
of the Insured, all benefit under this certificate shall be forfeited. would not have attached in the absence of such contract.
3. This certificate or any section may be cancelled at any time by 2. Medical Expenses
Underwriters giving 60 days notice (or such other period as may Any claims arising once the injured Guest has entered a place of medical
be mutually agreeable) or by the Insured giving immediate notice. treatment.
4. Insured s duty in the event of a claim: 3. Deliberate Acts
It is a condition precedent to the Underwriter s liability under Costs caused by or arising from any deliberate act or omission by or on
this certificate that: behalf of the Insured and which could reasonably have been expected by
(i) The Insured shall, upon becoming aware of any circumstance(s) the insured having regard to the nature and circumstances of such act or
likely to give rise to a claim, immediately contact SA Assist. omission.
(ii) The Insured shall submit themselves fully to the 4. War
recommendations of SA Assist and refrain from talking to or Any consequence of war, invasion, act of foreign enemy hostilities
DIGITAL AFRICA MAR 2010
contacting any form of media. (whether war be declared or not), civil war, rebellion, revolution,
5. This certificate does not cover any expenses that may be the insurrection or military or usurped power.
subject of insurance by any other more suitable policy and this 5. Radioactivity
policy shall not be drawn into contribution with such other Any liability of whatsoever nature directly or indirectly caused by or
insurance. contributed to by or arising from:
6. Any dispute between the Insured and the Underwriters concerning (1) Ionising radiation or contamination by radioactivity from nuclear
this certificate, its validity or the interpretation of the terms, fuel or from any nuclear waste from combustion of nuclear fuel.
conditions, limitations and/or exclusions contained herein shall (2) The radioactive toxic explosive or
be decided in accordance with South African law and the Courts other hazardous properties of any
of South Africa shall have exclusive jurisdiction in any dispute to nuclear assembly or nuclear
which the parties hereto thereby submit. component thereof.
7. Full rights of recourse are to be maintained as a condition 6. Any legal liability
precedent to indemnity being granted hereon. Arising out of the defined events for
8. Total cost of product is R6 per day per person. No commission is which the Assured is found liable by
earned by PLP. a competent court of law. G R O U P
About the insurer and related parties
IMPORTANT INFORMATION FOR ALL OF OUR CLIENTS
Whilst we make every effort for you to fully understand the insurance product we have supplied there
are certain facts we are obliged in terms of legislation to ensure that you not only know about, but
understand. The most important being the Financial Advisory and Intermediaries Services Act (FAIS)
and in the case of clients purchasing policies in their personal capacity, the Policy Holder Protection
Details about the Underwriting Manager:
Company name: Tourism Risk Underwriting Managers (TRUM)
Registration Address: PO Box 427, Umhlanga Rocks, 4320
Telephone number: +27 31 562 0426
Facsimile: +27 31 562 1887
Full physical address: Grantham Office Park, Keynsham Avenue, Somerset Park, 4319
E-mail address: email@example.com
Our licence to transact business as a Financial Service Provider:
Reference Number: 28782
Category of licence: Short term personal insurance, Short term commercial insurance.
Our Insurance in place to provide protection to our clients:
Professional Indemnity: Professional Indemnity Mutual Solutions
Fidelity Guarantee: Professional Indemnity Mutual Solutions
Our Compliance Officer:
Name: Madhu Patel
Company: ISS Compliance
Contact details: +27 31 309 6363
How are we remunerated?
TRUM receives a fee from Lloyds with whom this insurance is placed, for the management of your
insurances. In addition, we have a vested interest in this transaction by virtue of profit share between
ourselves and the insurer.
If you are unhappy with our service, staff or the product, please contact the following person in writing
with full details of the problems encountered:
Name: David Pratt
E-mail address: firstname.lastname@example.org
Details about your insurer and our relationship with them:
The product that you have purchased is underwritten by a number of different syndicates within Lloyds
Company details: Lloyds South Africa
Registered address: The Forum, 2 Maude Street, Sandton
Contact details: +27 11 884 0486
TRUM does not have a financial interest in any Lloyds syndicate.
Where SASRIA (Riot) Insurance has been included in your policy, the following information has
Company Name: SASRIA Limited
Registered address: 22 Impala Road, Chislehurston, Sandton, 2196
Postal address: PO Box 7380, Johannesburg, 2000
DETAILS ABOUT YOUR INTERMEDIARY
Private Label Promotion (Pty) Ltd
10 Hunter Street, Randburg
Tel: +27 11449 7300
An authorised financial services provider: FSP 26444
Web address: www.plp.co.za
All queries/complaints can be emailed to: email@example.com , or phone the complaints department on 0861 2255 72.
Private Label Promotion (Pty) Ltd has no shareholding in the Insurer.
Private Label Promotion (Pty) Ltd is in possession of professional indemnity insurance and an intermediary guarantee facility is in place.
There is no commission paid by the Insurer to the Intermediary
If you should have a complaint, kindly reduce it to writing and forward to our Complaints Resolution Officer, who will contact you within 48 hours to
discuss your concerns: firstname.lastname@example.org or phone the complaints department on 0861 2255 72.
DIGITAL AFRICA MAR 2010
The Compliance Officer
Peter Veal from Intelligent Compliance and Education (Pty) Ltd; telephone: +27 11431 1183; Fax: +27 86656 2947; email: email@example.com.
Please note that Private Label Promotion (Pty) Ltd are under no conditions or restrictions from the insurer with regard to the types of financial services
that may be provided.
G R O U P