Mba Lecture Notes for Knowledge Management by fpd11543

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									The Business Environment
Workplace Organisation
Human Resources
Communication
ICT in the Business Environment
Computer Applications in the Business Environment



The Business Environment

I understand that a business will have aims and objectives.
I can give a definition of the term 'stakeholder'.
I can give a definition of what 'market share' means.
I can explain some different ways to judge whether a business is a
success.
I can explain how stakeholders put constraints on a business.
I can give examples of how government legislation affects
businesses.
I can explain and give examples of how businesses are organised
to meet their objectives, eg the role of different staff.




Workplace Organisation

I can give a definition of an 'open-plan' office.
I can give a definition of 'cellular offices'.
I can explain how a business decides upon the type of office layout
which is best for them.
I can give a definition of what 'hot-desking' is.
I can explain how and why people sometimes work from home.
I can give a definition of 'ergonomics'.
I can give examples of how things can be designed to improve
physical comfort, working conditions and work efficiency.
I can explain what the 'Health and Safety at Work' Act is.
I can explain what the 'Health and Safety (Display Screen
Equipment) Regulations' are.
I can explain the responsibilities of employers and employees for
health and safety in the workplace.
I can give examples of how businesses prepare, store and retrieve
information.
I can explain why it is important that data (including financial and
personal) is secure.
I can give examples of physical hazards which could damage or
destroy data.
I can explain how computer viruses present a risk to data.
I can give examples of how data can be protected.
I am aware of current data protection legislation.
Human Resources

I can give definitions of 'recruitment', 'internal recruitment' and
'external recruitment'.
I can give several examples of how businesses might use internal
recruitment'.
I can give several examples of how businesses might use external
recruitment'.
I can explain the stages which must be worked through in the
process of appointing somebody to a position.
I can explain what a 'curriculum vitae' or 'CV' is.
I can give a definition of 'short-listing'.

I can explain and give examples of how interviews are carried out.
I can explain what a 'contract of employment' is.

I can explain what 'job description' and 'person specification' mean.

I can explain why 'training' and 'induction' are important.
I understand what 'staff development' means and why it is
important.
I can define 'in-house', 'external', 'on-the-job' and 'off-the-job'
training.
I can give a definition of the term 'remuneration'.
I understand the difference between the terms 'wages' and
'salaries'.
I can explain what 'time-rates' means.
I can explain what 'piece-rates' means.
I can explain what 'overtime' means.
I can explain what a 'bonus' is.
I can explain what 'commission' means.
I can explain what 'fringe benefits' are.
I can explain what 'performance-related pay' means.
I can explain what 'gross pay' is.
I can explain what 'net pay' is.

I can carry out simple calculations to calculate figures based on the
above nine definitions.
I can give a definition of the term 'equal opportunities'.
I understand that employers have responsibilities to ensure they
offer 'equal opportunities'.

I understand that employees have a right to equal opportunities.

I have some knowledge of current legislation relating to Equal Pay.
I have some knowledge of current legislation relating to Sex
Discrimination.
I have some knowledge of current legislation relating to Race
Relations.
I have some knowledge of current legislation relating to Disability
Discrimination.
I am aware that the European Union has equal opportunities
legislation.
I can give a definition of the term 'termination of employment'.
I can give a definition of the term 'dismissal'.
I can give a definition of the term 'redundancy'.
I can give a definition of the term 'resignation'.
I can give a definition of the term 'retirement'.




Communication

I can give a detailed definition of the term 'communication'.
I can explain the difference between 'internal communication' and
'external communication'.
I can explain, using a number of points, why good internal
communication is good for a business.
I can explain, using a number of points, why good external
communication is good for a business.
I can explain, using a number of points, the problems which can be
created through poor internal communication.
I can explain, using a number of points, the problems which can be
created through poor external communication.
I can explain the difference between formal and informal
communication.
I can give a definition of the term 'verbal communication'.
I can explain the advantages and disadvantages of using
discussions as a means of verbal communication.
I can explain the advantages and disadvantages of using meetings
as a means of verbal communication.
I can explain the advantages and disadvantages of using video
conferences as a means of verbal communication.
I can explain the advantages and disadvantages of using the
telephone as a means of verbal communication.
I can explain the advantages and disadvantages of using voicemail
as a means of verbal communication.
I can give a definition of the term 'documentation'.
I can name and explain seven types of documentation used in
businesses.
I can explain why mobile phones have been an important
development in communication technology for businesses.
I can explain why pagers have been an important development in
communication technology for businesses.
I can explain why fax machines have been an important
development in communication technology for businesses.
I can explain what 'information services' are and why they have
been an important development in communication technology for
businesses.
I can explain in detail, giving examples, the many uses that the
internet has for businesses.
I can give a definition of the term 'e-commerce'.
I understand how businesses have changed with the growth of e-
commerce.




ICT in the Business Environment

I can give a definition (NOT an example) of the term 'data input
device'.
I can name four data input devices (see below!)
I can explain what a keyboard is and what it is used for.
I can explain what a scanner is and what it is used for.
I can explain what a OMR is and what it is used for.
I can explain what a mouse is and what it is used for.
I can give a definition of the term 'data storage device'.
I can describe what a 'hard drive' is and explain its advantages and
disadvantages.
I can describe what a 'floppy disk drive' is and explain its
advantages and disadvantages.
I can describe what a 'CD drive' is and explain its advantages and
disadvantages.
I can describe what a 'Zip drive' is and explain its advantages and
disadvantages.
I can give a definition (NOT an example) of the term 'data output
device'.
I can explain what the purpose of a printer is.
I understand the differences between the different types of printer
(dot-matrix, inkjet and laser).
I understand what the term 'communication hardware' means and I
can give examples.
I understand and can give examples of when to use Word
Processing software to complete a task.
I understand and can give examples of when to use Presentation
software to complete a task.
I understand and can give examples of when to use Spreadsheet
software to complete a task.
I understand and can give examples of when to use Database
software to complete a task.
I understand and can give examples of when to use Graphics
software to complete a task.
I understand and can give examples of when to use DTP software
to complete a task.
I can explain what a 'computer network' is and why it is useful to
businesses.
I can explain what an 'intranet' is and why it is useful to
businesses.
Computer Applications in the Business Environment

I can create new files in all of the applications I have used.
I can save files carefully using an appropriate file name and
selecting an appropriate location to save the file.
I have used folders to keep my work organised.
I can retrieve files I created earlier.
I can edit files in all of the applications I need to use.
I can delete files I no longer need.
I have printed 'hard copy' of files I have created.
I can import and export data between different applications.




Word Processing


I can type up an accurate copy of something given to me on paper.
I understand the common correction symbols.

I can identify and correct spelling errors in something I am typing.

I can identify and correct grammar errors in something I am typing.
I can identify and correct punctuation errors in something I am
typing.
I am aware of the layout of common documents like letters.
I can change the font of some text.
I can change the size of some text.
I can change the colour of some text.
I can make text bold.
I can display text in italics.
I can underline a section of text.
I can indent a section of text.
I can alter the 'line-spacing' of a section of text.

I can change the text alignment to centred, left, right or justified.
I can add bullet points to a document.
I am able to make changes to an existing document, eg inserting
paragraphs.
I understand how to sort material in a document into alphabetical,
numerical or chronological (date / time) order.

I understand how and why to use the 'search' and 'replace' tools.
I can move text around within a document by using cut, copy and
paste.
I can add headers and footers to a document.
I can add page numbers to a document.
I understand how to present text on a page in two or more
columns.
I have added borders around sections of text.
I can change the size of the margins on my documents.
I can change the size of the document I am creating.




Spreadsheets

I can give a definition of the term 'cell'.
I can give a definition of the term 'row'.
I can give a definition of the term 'column'.
I can insert rows and columns.
I can delete rows and columns.
I can place labels and data into cells.
I can insert formulae into cells.
I am able to move data and labels from one part of a spreadsheet
to another.
I can replicate labels and data using cut, copy and paste.
I can replicate formulae (be careful here).
I can place borders around different parts of my spreadsheets.
I can alter the print margins to ensure the spreadsheet looks as I
would like when it is printed.
I am able to change the horizontal alignment of information within
cells (move it to the left, right or centre).
I am able to change the vertical alignment of information within
cells (move it to the top, bottom or centre).
I have changed the number of decimal places a cell shows.

I have changed the 'type' of data in a cell to currency, time, etc.
I am able to change the style of text within a cell (font, size,
colour).

I understand what the 'AutoSum' function does and how to use it.
I can make my spreadsheets display formulae, rather than the
results of the calculations.




Charts

I can create charts from data on a spreadsheet.
I can select an appropriate graph type (eg pie, bar, line) for the
data selected.
I ensure that my charts have titles.
I ensure that my charts have axis labels where appropriate.
I can make my charts fill a whole page when I print them out.
I can print my charts and spreadsheets together.
I can export my charts to Word Processed documents.
Databases

I can design and create a 'data capture sheet' to collect the data
required for a database.
I can define the term 'field'.
I can define the term 'record'.
I can design and create a database with appropriate fields and
records to meet a specific need.
I know several different 'data types' that a database can store.
I can add fields to an existing database.
I am able to edit existing fields in a database, eg change the name
or data type.
I am able to insert a record into a database.
I am able to edit a record in a database.
I am able to delete a record in a database.
I can sort data in a database into order (eg alphabetical, numerical,
etc).
I can 'query' (or search) a database to find records which contain
specific values.
I can create a report which shows the records in a database.
I can create a report which shows the results of a query.
I can modify the layout of a report to suit a specific purpose, eg
mailing labels.




Graphics and Clipart

I understand how to create simple freehand shapes.
I understand how to draw geometrical shapes (squares, circles,
etc).
I can shade areas.
I can add patterns to areas.

I can use different types of line in my work, eg thick, thin, dotted.
I can combine text with graphics.
I am able to edit graphics using cut, copy and paste.
I understand how to change the size of graphics.
I can move graphics.




Composition

I can create a letter (from scratch) in response to given source
material, presenting it in a style appropriate to the person receiving
the letter.
I can create a memorandum (from scratch) in response to given
source material, presenting it in a style appropriate to the person
receiving the memorandum.
I can create a notice (from scratch) in response to given source
material, presenting it in a style appropriate to the person receiving
the notice.
I can create a advertisement (from scratch) in response to given
source material, presenting it in a style appropriate to the person
receiving the advertisement.
I can create a note (from scratch) in response to given source
material, presenting it in a style appropriate to the person receiving
the note.




                                                                           Still
                                                                    Completed to do
Business Environment                                                   0
Workplace Organisation                                                 0
Human Resources                              100%                      0
Communication                                 90%                      0
ICT in the Bus. Env.                          80%                      0
           Bus Com Progress
Computer Applications                         70%                      0
Word Processing                               60%                      0
Spreadsheets Still to do                      50%                      0
Charts          Completed                     40%                      0
Databases                                     30%                      0
Graphics & Clipart                            20%                      0
Composition                                   10%                      0
                                               0%
Word Processing
                             1.Save this revision checklist to a hard or removable drive.
Spreadsheets
                             2.Click the box next to each topic after you have completed the
Charts
                             appropriate revision.
Databases
                             3.Monitor your progress by referring to the 'How am I doing?' graphs.
Graphics and Clipart
How am I doing?              4.Don't forget to save after each revision session.




                                         Revision Links

http://www.tutor2u.net/business/gcse/organisation_aims_objectives.htm
http://www.tutor2u.net/business/strategy/stakeholders-introduction.html
http://www.tutor2u.net/business/marketing/market_analysis_marketshare_intro.asp
Business Success Powerpoint @ http://www.iw-chameleon.co.uk/bacs/be_01.html
http://www.tutor2u.net/business/strategy/stakeholders-interests-and-power.html
http://www.tutor2u.net/business/gcse/external_environment_legislation.htm
http://www.businessstudiesonline.co.uk/AppliedGcseBusiness/TheoryNotes/Unit2/Job%20roles/P
DF/JobRoles.pdf




                                         Revision Links



Working Environment Powerpoint @
http://mcr.digitalbrain.com/e2bn/leas/m99/schools/mcr/communities/Subjects/Business%20Studi
es/resources/Unit%201/NTS/?refresh=true&verb=list&zoom


www.ergonomics4schools.co.uk
http://www.learninglink.ac.uk/keepfit/
http://www.compactlaw.co.uk/free_legal_articles/health_and_safety.html
http://www.compactlaw.co.uk/free_legal_articles/display_screen_equipment_regs_1992.html

http://www.businesslink.gov.uk/bdotg/action/layer?topicId=1074408447




http://www.teach-ict.com/gcse/theory/protectingdata/miniweb/index.htm



http://www.iw-chameleon.co.uk/bacs/pdf/workplaceorganisation/02/wo0218.pdf
                                        Revision Links


http://www.tutor2u.net/business/gcse/people_recruitment_methods.htm

http://www.tutor2u.net/business/people/recruitment_internal.asp

http://www.tutor2u.net/business/people/recruitment_external.asp

http://www.tutor2u.net/business/gcse/people_recruitment_introduction.htm
http://www.tutor2u.net/business/gcse/people_recruitment_job_applications.htm
http://www.thefreedictionary.com/shortlisting
http://www.tutor2u.net/business/gcse/people_recruitment_interviews.htm
http://www.businessbureau-uk.co.uk/personnel/recruitment/contract_of_employment.htm
http://www.tutor2u.net/business/people/recruitment_jobdescription.asp
http://www.tutor2u.net/business/people/recruitment_personspecification.asp
http://www.tutor2u.net/business/people/training_introduction.asp
http://www.tutor2u.net/business/people/training_induction.asp
http://www.scottish-enterprise.com/sedotcom_home/stp/employers-information/employers-
information-staff-training-and-development.htm
http://www.tutor2u.net/business/people/training_onthejob.asp
http://www.tutor2u.net/business/people/training_offthejob.asp
http://www.tutor2u.net/business/people/motivation_financial_intro.asp
http://www.tutor2u.net/economics/gcse/revision_notes/work_wages_salaries.htm




http://www.bbc.co.uk/schools/gcsebitesize/business/people/motivationrev4.shtml



http://www.tutor2u.net/business/people/motivation_financial_performancepay.asp
http://www.redgoldfish.co.uk/viewglossary.asp?gid=88
http://dictionary.bnet.com/definition/take-home+pay.html
How Much Are You Really Making Powerpoint @
www.district196.org/evhs/people/lencowlmweb/How%20Much%20Are%20you%20really%20Maki
ng%202.ppt




http://www.iw-chameleon.co.uk/bacs/pdf/humanresources/02/hr0213.pdf




http://www.tutor2u.net/business/gcse/external_environment_legislation.htm
http://www.tutor2u.net/business/gcse/external_environment_legislation.htm




http://ec.europa.eu/employment_social/legis_en.html



http://www.worksmart.org.uk/rights/losing_your_job




                                         Revision Links




http://www.tutor2u.net/business/gcse/people_communication_introduction.htm




http://www.anonymousemployee.com/csssite/sidelinks/poor_communication.php


http://www.tutor2u.net/business/gcse/people_communication_effectiveness.htm


http://www.rocw.raifoundation.org/management/mba/Managinginformation/lecture%20notes/lecture-37.pdf


http://en.wikipedia.org/wiki/Meeting

http://en.wikipedia.org/wiki/Video_conferencing

http://en.wikipedia.org/wiki/Telephone

http://en.wikipedia.org/wiki/Voicemail


http://www.teach-ict.com/gcse/software/word/miniweb_bus_docs/index.htm


http://en.wikipedia.org/wiki/Mobile_phone

http://searchmobilecomputing.techtarget.com/sDefinition/0,,sid40_gci212739,00.html

http://www.webopedia.com/TERM/f/fax_machine.html


http://www.teach-ict.com/gcse/theory/infosystems/miniweb/index.htm
http://www.teach-ict.com/gcse/theory/internet/miniweb/index.htm


http://www.teach-ict.com/gcse/theory/ecommerce/miniweb/index.htm




                                        Revision Links




http://www.teach-ict.com/gcse/hardware/input/miniweb_manual/index.htm




http://www.teach-ict.com/gcse/hardware/storage/miniweb/index.htm




http://www.teach-ict.com/gcse/hardware/output/miniweb/index.htm



http://www.teach-ict.com/gcse/hardware/parts/miniweb/hardware.htm

http://www.teach-ict.com/gcse/software/word/miniweb/index.htm

http://www.teach-ict.com/gcse/software/presentation/miniweb/index.htm

http://www.teach-ict.com/gcse/software/spread/miniweb/index.htm

http://www.teach-ict.com/gcse/software/db/miniweb/index.htm

http://www.teach-ict.com/gcse/software/graphics/miniweb/index.htm

http://www.teach-ict.com/gcse/software/dtp/miniweb/index.htm

http://www.teach-ict.com/gcse/hardware/networks/miniweb/index.htm

http://en.wikipedia.org/wiki/Intranet
                                       Revision Links




                                       Revision Links




http://www.learningelectric.com/word.htm
                                       Revision Links




http://www.teach-ict.com/software/excel/excel.htm




                                       Revision Links




http://www.teach-ict.com/software/excel/excel.htm
                                        Revision Links




http://www.teach-ict.com/software/access/access.htm




                                        Revision Links




http://www.learningelectric.com/word.htm




                                        Revision Links


http://www.learnenglish.org.uk/words/activities/letter_layout_example.html
 http://www.samples-help.org.uk/sample-letters/sample-memo.htm




 http://www.kirklees.gov.uk/employment/jobseekers/jobadvert.pdf




Still to do
am I doing?' graphs.

								
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