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Everpure Frequently Asked Questions (FAQ’s) • Where can I buy an Everpure System? • How do I find the part number I need? • How often should I change my cartridges? • How do I remove “used” cartridges and install new ones? • Why do cartridges plug up? • Why do cartridges have to be flushed when first installed? • What does it mean to be NSF certified? • Is an Everpure drinking water system easy to install? • What do Everpure Systems remove? • What can you tell me about Everpure? • What kind of warranty do I get with this product? • How easy it is to install? • What happens if I don’t change my filter, does the quality deteriorate? • What affects cartridge life? • Where is the system installed? • What does the H300 do differently than the other systems? Where can I Buy a System? You can call us toll free at 1-888-Danamark (1-888-326-2627) and ask for ext. 265 or email us at email@example.com. You can also click on the Customer Support tab on our website for a list of dealers. How do I find the part number I need? If the part number you need is for a replacement cartridge, it is located on the cartridge’s label and is usually an 8 or 9 letter/digit combination beginning with the letters “EV”. If you need additional assistance, e-mail us at firstname.lastname@example.org or call our technical service support number at 1-888-326-2627 ext. 235. How often should I change my cartridges? In order for our filters to perform as represented and to provide the best quality water possible, it is essential that filters be replaced periodically. We recommend replacing your filter cartridge when capacity is reached or at least once a year. The frequency of filter changes depends upon your water quality and your water usage. For example, if there is a lot of sediment and/or particles in your water, then you will have to change your filters more frequently than someone does with little to no sediment. Be sure to replace your filters whenever you notice a decline in the performance, whether it is a drop in flow rate and/or pressure or an unusual taste in the water. How do I remove “used” cartridges and install new ones? • Shut off water and relieve line pressure. For heads with built-in shut-off valve, fully lift handle until it stops. • Hold head firmly. Push upward on cartridge and turn it to left 1/4 turn, until rotation stops. • Pull cartridge out of head. • Align new cartridge lug with head label. Hold head firmly. Insert new cartridge into head. • Turn cartridge to right 1/4 turn until rotation stops. • Turn on water supply. For heads with built-in valve, lower handle. Note: For head with revolving ring, make sure the valve handle locks firmly into the ring notch. • Flush cartridge by running water through filtered faucet for three minutes to flush cartridge and purge it of air. Why do cartridges plug up? Because our cartridges are designed to remove contaminants and particles from the water, the cartridges will eventually plug as particles and contaminants are being captured. Therefore, plugging indicates that the cartridges are working efficiently. Why do cartridges have to be flushed when first installed? All carbon-based filters need to be flushed to remove any excess carbon fines that are inside the cartridges. New cartridges are filled with air; therefore, flushing also removes the air from inside the cartridges and replaces it with water. The flushing process will allow any carbon-based cartridge to function at optimum levels without affecting any equipment that may be attached. What does it mean to be NSF certified? All Everpure filtration systems and replacement cartridges recommended for home use are certified by NSF—an independent not-for- profit organization that is committed to public health, safety and protection of the environment. The NSF has developed national standards for food, water, air and consumer goods, all of which are recognized world-wide. This certification, which is displayed on the cartridge’s label, provides assurance that the system has been independently evaluated to confirm its performance. For further information on NSF certification, visit the NSF Web site at www.nsf.org. Is an Everpure drinking water system easy to install? Yes, the Everpure systems are designed for easy installation. To install your system: • Attach tubing to faucet, install faucet. • Install fittings and tubing to head and tapping valve. • Attach head to cabinet wall, attach tapping valve to cold water line. • Insert Quick Change cartridge; open shut-off valve to turn on water. What do Everpure Systems remove? They are absolute ½ micron systems (a micron is 1/25,000th of an inch), which means they filter down to 1/50,000th of an inch. Absolute filtration means that 99.9% of all the particles 1/50,000th of an inch and larger are removed. Each Everpure system is NSF certified to remove dirt, lead, cysts, asbestos, chlorine and bad tastes and odors. What can you tell me about Everpure? Since 1933, Everpure has been the world leader in water quality solutions to the foodservice, vending, residential, RV, marine and aviation markets. Everpure’s revolutionary Precoat filtration process has been recognized as the industry’s most efficient method of drinking water treatment, worldwide. Companies such as McDonald's, 7-Eleven, United Airlines and Walt Disney World rely on us for quality water…even the President of the United States enjoys the Everpure difference on board Air Force One. In Canada, Everpure is found in McDonald's, The Second Cup, Starbucks, Tim Horton’s, Timothy’s, Cineplex Odeon Theatres, Mac’s and 7-Eleven to name just a few. What kind of warranty do I get with this product? All Everpure systems come with a full 5-year manufacturer’s warranty. Danamark WaterCare backs that warranty up with a lifetime warranty. (Certain conditions apply) We are so confident that you will enjoy your new drinking water system that we provide a 100% satisfaction and money back guarantee. How easy it is to install? Each system comes complete with an installation kit of fittings and tubing for a do-it-yourself hook-up. Count on 30 minutes for the hook-up. What happens if I don’t change my filter, does the quality deteriorate? No, regardless of the quality of the water going into an Everpure filter, the quality coming out is exactly the same. Our filters provide consistent quality throughout their life. The filters will completely stop if you don’t change them, forcing you to do so! What affects cartridge life? • Local water quality • Individual family consumption • Local water pressure Where is the system installed? Everpure systems tuck neatly under the kitchen counter. We provide an attractive stainless steel lead free faucet to draw the filtered water for drinking and cooking. Some clients elect to install the system in their basement and run separate water lines up to their designated faucet, fridge (water & ice dispenser), chiller and instant hot tap dispensers. What does the H300 do differently than the other systems? The H300 has the same exceptional filtration capability as all Everpure Drinking Water Systems, with the added benefit of removing Volatile Organic Chemicals (VOC’s). There are over 40 different types of VOC’s in our water, some of the more well known ones are Trihalomethanes, or THMs. THMs are created when chlorine combines with natural organics present in the water. THMs are carcinogenetic and linked to cancer. Other VOC’s include PCB’s, Benzene, Carbon Tetrachloride, and Toluene. The H300 is certified as a Bacteriostatic filter (bacteria control) and can control scale buildup in kettles and coffee makers. The H300 also removes lead, turbidity and asbestos.
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