Osp Work Order - Excel

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					Type      Incident ID Incident Summary
                      Service Order Number and PON need to flow to the resale billing
Billing      12173
                      system to be printed on invoice/CSR
                      Centrex winback PONs need "PLN" task on M6 Add order to notifiy
 OR          18137
                      the CLEC of the line loss.
 OR          19611    Binding post info is not being returned on AB\N orders
                      Framework for determining if a line station tranfer is available at a
 OR          19936
                      given address
                      Additional logic to derive the default BAN for orders where BAN = E.
 OR         20041
                      This will reduce fallout between Ordering and Billing systems.
                      Updated logic for deriving the the point of presence location which is
 OR         20126
                      used to calculate mileage for ASRs.
                      Updates to logic to pass details to the CABS billing vendor to more
 OR         20202
                      accurately calculate mileage for ASR orders.
                      CO work instructions are not being generated on AB\D orders and
 OR         20365
                      this is causing the APPTS task to complete early
                      Logic for Request Type DB (Wholesale Package) orders to check to
 OR         20809
                      make sure a customer has an agreement before ordering.
                      CT value is not being returned correctly on the order for ARDU,
 OR         21085
                      TXNU, DYVU, and TXSU circuits.
 OR         15010     Additional Paths are not creating in M6 for RCF orders
 OR         14924     Need to build the validation and requirements around the TNT field
                      Need to support port out of individual TNs which are part of a hunt
 OR          6249
                      group
                      SUP 2 orders on CB\V are processed successfully in M6 but the tasks
 OR          8523
                      are not getting updated with the revised completion dates.
 OR         10920     Orders failing for TN not in service after migration order.
                      CSI returns the information for 2 different service accounts (accounts
 PO         11039
                      belong to same customer but at two different locations)
                      Wholesale Advantage migration order with ELT A (treat listings as is)
 OR         11231     is invalidly rejected with a message to indicate that there is no listing -
                      but the listing exists.
                      CNAM/LIDB updates need to be applied to secondary lines. The
 OR         11793
                      name should reflect the name for the main line.
                      Facility checks should be performed for Loop orders with more than
 OR         11902
                      5 loops
                      Invalid reject message to Synchronoss 'Unable to get the service
 OR         11930
                      Mapping data' for supplement to a manually created order.

                      Supplement orders to change the quantity of lines requested are not
 OR         12406
                      generating the circuit IDs/TNs for the additional line.
             Invalid error for RD/N order stating "ACTL is otherwise required" -
OR   12671
             Blocked by Oracle SR.
OR   13251   Need to generate 'SBTN' on orders with BANA circuits
             RDET field is not populated with the jeopardy code for some
OR   14458
             notifications
              The Hunting Type entered on the order in M6 isn't being included as
PO   15030
             a FID on the 90000 level of the 132.3
             System should only return Directory Listing information for the DL
PO   15453
             only pre-order inquiry.
             When a customer disconnects the BTN/EATN for a multi line account
             the system needs to reestablish a new BTN/EATN for the assets
OR   15836
             remaining on an account and ensure this is updated through Siebel
             and the billing systems.
             Invalid Error Codes 30621E and 31236E need to be updated to valid
OR   16207
             error message once root cause is determined.
             Supplement cancel order did not close remaining tasks, causing an
OR   16783
             invalid reject on subsequent request
             FOC,PCN, and BCN should only be returned to the carrier once for
OR   16859
             RCF port out orders
             Need to update the BTN in Siebel if it changes as part of an order so
OR   17402
             that the CSI/CSR is accurate
OR   17470   M6 winback order did not generate PLN records
OR   18137   Centrex winback PONs need "PLN" task on M6 Add order
             The validation that has been implemented with QC item 16308 needs
OR   18215
             to be bypassed on non firm orders.
             Framework for determining if a line station tranfer is available at a
PO   19148
             given address
             FID/FID values such as CFND are missing on order when sent to
OR   19243
             downstream systems, causing CSR to be incomplete.
             Need to associate assets to the appropriate Service Account to drive
PO   19246
             the correct CSI response
             TN is active in Siebel but it is returning 'Account not available from
PO   19248
             this system'
             Some ASRs are sitting in 'Accepted' status and does not receive a
OR   19250
             response from M6.
PO   19255   CSI is not returning listing for TN but listing exists in Siebel.
PO   19256   CSI is returning TN even though it is inactive in Siebel and Billing
             TN is not populated in Siebel for a voice line, hence it is not returning
PO   19257
             for the CSR on a multi-line account.
             Sup 1 orders with NC\NCI changes should not be rejected with the
OR   19351   following message - "Product change/NC Code change not allowed
             on supplement. Please cancel current order and place a new order."
             Order are failing with "Error occurred while processing the Order.
OR   20105
             Reference Id OM-0100E"
             The following USOC/Class of Service combinations are not created in
OR   20156   Siebel, resulting in fallout of the order prior to billing: USOC =
             RBM,77TEX ,RDXUX and NR93TS ,COS = XQLP9
OR   20204   Invalid SALI not found errors in Production
             91000 batch not sent for root asset to Siebel resulting in blank
OR   20209   Primary Attribute Values in the Siebel GUI. This results in failed pre-
             order CSIs and future order fallout.
              CB\V Orders are disconnecting customers because the EVENTWAIT
OR   20270
             Task is completing 2 days before the due date
             Update unactionable error message: The supplement has been
OR   20494   placed past the desired due date of the original order..Reference Id
             3058E
             Update unactionable error message: Unable to create new customer
OR   20495
             in M6. Reference Id code 0251E
             Update unactionable error message: ORA-00001: unique constraint
OR   20496
             (ASAP.UNQ_EXT_CUST_ID_KEY) violated. Reference Id code 0105E
OR   20553   Provisioning plan updates for Listing orders
             AB\D orders are not disconnecting the ARDA circuit associated with
OR   20559
             the SWXX circuit
OR   20564   Filler task completion prevents JB/D sup 1 orders
OR   20571   Winback order not generating PLN
             CB\V Orders are being cancelled without confirmation on
OR   20572
             Svcancelconfirmation requests
             Invalid error messages are being returned on Port requests (update
OR   20691   error message : "Error occurred while processing the Order.
             Reference Id OM-0100E" with root cause/resolution for the error)
             CSI pre-order response missing SLA FID passed from Siebel on 132.1
PO   21010
             response
             There are several accounts in M6 with the asset status as Pending
OR   21071   instead of inservice prohibiting flow through of subsequent order
             activity
             Sup 1 orders are failing because the DD Task is moving to Ready
OR   21126
             before the Due Date on directory listing orders
  Transaction      Impacted Org          Status        Open Date    Prod PFD
      LSRs         CLEC/FairPoint   Test in Progress   11/6/2009    9/30/2010

      PLN            FairPoint      Verified in Test   5/20/2010    9/30/2010
       AB              CLEC         Verified in Test    7/1/2010    9/30/2010
      LSR            FairPoint      Verified in Test   7/27/2010    9/30/2010


   ASR Billing       FairPoint      Work in Progress   7/30/2010    9/30/2010


      ASR            FairPoint      Work in Progress    8/3/2010    9/30/2010

   ASR Billing       FairPoint      Work in Progress    8/5/2010    9/30/2010

       AB            FairPoint      Verified in Test   8/10/2010    9/30/2010


      DB           CLEC/FairPoint   Work in Progress   8/30/2010    9/30/2010


       AB              CLEC         Work in Progress    9/8/2010    9/30/2010
      RCF            FairPoint      Work in Progress   2/10/2010    10/4/2010
     ASRs              CLEC         Work in Progress   2/10/2010    Deferred
                                     Requirements
LSR Flow through       CLEC                            5/17/2009      TBD
                                       Definition

      LSRs             CLEC         Work in Progress   7/12/2009      TBD

      LSRs             CLEC         Work in Progress   9/22/2009      TBD

    CSI/CSR            CLEC         Work in Progress   9/24/2009      TBD


Error Messages         CLEC         Work in Progress   9/30/2009      TBD

                                     Requirements
      LSRs           FairPoint                         10/19/2009     TBD
                                       Definition
                                     Requirements
 Loop Facilities     FairPoint                         10/21/2009     TBD
                                       Definition

Error Messages       FairPoint      Work in Progress   10/21/2009     TBD


      LSRs           FairPoint      Work in Progress   11/5/2009      TBD
Error Messages       CLEC         Work in Progress   11/13/2009   TBD
                                   Requirements
Complex LSRs         CLEC                            12/3/2009    TBD
                                     Definition
  Jeopardy           CLEC              New           1/25/2010    TBD
                                   Requirements
   CSI/CSR         FairPoint                         2/11/2010    TBD
                                     Definition
  DL Inquiry         CLEC              New           2/25/2010    TBD


    LSRs             CLEC              New            3/9/2010    TBD


    LSRs           FairPoint           New           3/19/2010    TBD

    LSRs             CLEC              New            4/8/2010    TBD

    LSRs             CLEC              New           4/12/2010    TBD

   CSI/CSR           CLEC         Work in Progress   4/29/2010    TBD
     PLN         CLEC/FairPoint        New           4/30/2010    TBD
     PLN         CLEC/FairPoint        New           5/20/2010    TBD
    ASRs             CLEC              New           5/25/2010    TBD

     LSR           FairPoint      Work in Progress   6/28/2010    TBD

   CSI/CSR           CLEC              New           6/30/2010    TBD

   CSI/CSR         FairPoint           New           6/30/2010    TBD

   CSI/CSR           CLEC              New           6/30/2010    TBD

    ASRs             CLEC              New           6/30/2010    TBD
   CSI/CSR           CLEC              New           6/30/2010    TBD
   CSI/CSR           CLEC              New           6/30/2010    TBD

   CSI/CSR           CLEC              New           6/30/2010    TBD


    LSRs             CLEC              New            7/6/2010    TBD


Error Messages     FairPoint           New            8/2/2010    TBD
     DB            FairPoint      Work in Progress   8/4/2010    TBD

     ASR         CLEC/FairPoint        New           8/5/2010    TBD

    LSRs           FairPoint      Work in Progress   8/5/2010    TBD


    CB/V         CLEC/FairPoint   Work in Progress   8/6/2010    TBD


Error Messages   CLEC/FairPoint        New           8/14/2010   TBD


Error Messages   CLEC/FairPoint        New           8/14/2010   TBD


Error Messages   CLEC/FairPoint        New           8/14/2010   TBD

   Listings        FairPoint           New           8/17/2010   TBD
    LSRs           FairPoint           New           8/18/2010   TBD
    LSRs           FairPoint           New           8/18/2010   TBD
    PLN          CLEC/FairPoint        New           8/18/2010   TBD
    CB/V         CLEC/FairPoint        New           8/18/2010   TBD


    CB/V             CLEC              New           8/24/2010   TBD


   CSI/CSR           CLEC         Work in Progress   9/7/2010    TBD


     LSR         CLEC/FairPoint   Work in Progress   9/8/2010    TBD


      JB         CLEC/FairPoint        New           9/9/2010    TBD
       Incident
Type            Defect Summary                                            Transaction        Status
          ID
                Build validation logic around the DDDO field and                            Work in
OR      14929                                                                LSRs
                have it filter down to Service Suite                                        Progress
                LSR CB/V of RCF product does not have the PCN
OR      16543                                                             RCF Port Out   Verified in Test
                task
                For CB/V orders placed on a RCF line theFOC, PCN
OR      16859   and BCN should be returned only once. Currently 2         RCF Port Out   Verified in Test
                responses are returned for FOC and BCN.
                Disconnect USOCs should only be applied to
OR      18944   disconnect portion of migrate order, not to the new          LSRs        Verified in Test
                order.
                SCFA Valdation is required for NCI 04DS6.44 &
OR      19008                                                                ASRs        Verified in Test
                04QB6.33 on Switched Access (MD) ACT N orders
                TSC Valdation on Circuit ID for Switched Access
OR      19009                                                                ASRs        Verified in Test
                (MD) ACT C orders
                TRN Valdation on Circuit ID for Switched Access
OR      19010                                                                ASRs        Verified in Test
                (MD) ACT C orders
                TCIC Valdation on Circuit ID for Switched Access
OR      19011                                                                ASRs        Verified in Test
                (MD) ACT C orders




                If a business order is identified as cut through, it is
                not dispatched, however there are some CKTIDs in
                which Fairpoint is required to install service, tag a
OR      19023   circuit, and provide DEMARC back on the work              Cut Through    Verified in Test
                order complete form. A new process needs to be
                put into place to call for dispatch with these specific
                CKTIDs.




                The following error message is not clear and needs
                to be updated from "TRUNKING.CSPC::CSPC NOT
OR      19203   BIND TO ANY PROVIDED ORDER LOCATION." to                     ASRs        Verified in Test
                "TRUNKING.CSPC::: CSPC value does not match
                CSL"
             There is currently no automated way for a user to
             determine if loop conditioning is available on a
             specified loop or for this request to be processed.
OR   19221   When specific NC and USOC combinations are            Loop Conditioning Verified in Test
             generated, there needs to be an assignment that
             can validate that the bridge tap removal can be
             done and that the service can be supplied
             Data synchronization exercise between Super
             Media publishing and Siebel for Wholesale BAN
DL   19271                                                         Directory Listings Test in Progress
             (NWP) accounts to correct data mismatches
             causing fallout
             FOC responses were not triggering for supplement
OR   19471                                                               LSRs         Verified in Test
             orders on port out orders.
             Add validation for SECLOC for Switched Access
             orders (Request Type MD). The following message
OR   19630                                                               ASRs         Verified in Test
             will be returned if not found in the system: SECLOC
             is not valid for Request Type MD"
             PCN reflects an invalid CD and PPCD date on the
OR   19914                                                               LSRs         Verified in Test
             order
              Actual     CLEC Impacting/
Open Date                                                  Regression Comments
            Deployment   FairPoint Process

2/10/2010   8/26/2010        FairPoint

3/30/2010   8/26/2010          CLEC


4/12/2010   8/26/2010          CLEC



6/17/2010   8/26/2010     CLEC/FairPoint


6/21/2010   8/26/2010          CLEC


6/21/2010   8/26/2010          CLEC

6/21/2010   8/26/2010          CLEC

6/21/2010   8/26/2010          CLEC

                                             GWI is still seeing business orders come through
                                             as CT-Y. Example PON's: P6-03123, P6-03124.
                                             Also, PON P6-03131 was issued on 9/1 with a 9/9
                                             due date. FOC stated CT-N. Order provisioned, no
                                             demarc info provided. No Dispatch work order
                                             created. Called OMC who had to issue a manual
                                             work order (ADV271208)

                                             IT:We are tracking the incorrect CT:Y value in
                                             Incident 21085 which is going to be deployed on
6/22/2010   8/26/2010     CLEC/FairPoint
                                             9/30.

                                             The order which did not generate a work order and
                                             did not return cut through was manually created
                                             and was missing the field that is used to trigger the
                                             OSP work instructions. This should not impact
                                             flow through orders. We will make sure a job aid
                                             goes out to ensure the reps know how to key these
                                             order types going forward.




6/29/2010   8/26/2010          CLEC
6/29/2010   8/26/2010   CLEC/FairPoint




7/1/2010    8/26/2010     FairPoint


7/12/2010   8/26/2010       CLEC



7/17/2010   8/26/2010   CLEC/FairPoint



7/27/2010   8/26/2010       CLEC
                                                                              Remedy Status
Type   Incident ID                  Summary                     Transaction
                                                                                (Business)
PO        220         CSI Inquiry returning a Account Not Foud CSI/CSR           Closed
                     response when the TN exists in OM (due
                     to account name being greater than 25
                     char)

PO        344         The LSR Preorder CSI Inquiry is returning CSI/CSR          Closed
                     an error of 'Account Not Found' even
                     though the Account exists in CRM (due to
                     TN being part of a Centrex Line

PO        348        On an LSR Preorder CSI Inquiry, the RTY CSI/CSR             Closed
                     value on the CSI Inquiry response is being
                     passed back as 1FR but is should be LML,
                     LAL, LAM, etc.

PO        360        The CSI Inquiry response from CRM is not CSI/CSR            Closed
                     returning the Service Address for the
                     ATN provided on the request




PO        361        The CSI Inquiry response from CRM is not CSI/CSR            Closed
                     returning the Customer Name




PO        488        CSI Inquiry returning Account not found    CSI/CSR          Closed
                     even though the TN exists (due to a
                     conversion issue for FID name in FRP
                     system)
OR        491        Some companies unable to perform           LSRs             Closed
                     transactions due to OCNs not loaded into
                     system.
PO        N/A        Wholesale Customers are unable to          TN               Closed
                     Reserve a TN within the VFO.               Reservation
 PO      456     CSR/CSI Missing - Wholesale Advantage     CSI/CSR     Closed
                 TNs not available

 PO      368      xDSL Loop Qual is missing several fields Loop Qual   Closed
                 or fields are populated incorrectly (Wire
                 Center Name , Facility Wire Center ID,
                 LOOPSTAT, LPAC, empty tags need to be
                 removed)

 PO      776     Need additional fields added to the LSR Pre-orders    Closed
                 Preorder xDSL Loop Qual response ( Line
                 and Station Transfer, Address Qualified
                 Within Rate Center, Loop Length)

 PO      Wisor   PreOrder Transactions within VFO Timing Pre-orders    Closed
                 Out




 OR      675     SCM Not Found' returned when NC/NCI       ASRs        Closed
                 combination is present in TOS to USOC
                 lookup tableq
  PO     975     Account not found error on CSI/CSR        CSI/CSR     Closed
OR-ASR   86      SALI not found error returned on some                 Closed
                 ASRs orders
OR-ASR   403     WACD1 should be required when ACI                     Closed
                 form is populated
OR-ASR   572     Current code did not support a PIU on                 Closed
                 ASRs of 000, only 0 was supported

OR-LSR   869     Standalone DL changes on captions are                 Closed
                 not creating correctly
OR-LSR   881     CB/V which TN has already been ported                 Closed
                 out, the error message is not sent back
                 to Synchronoss
OR-LSR   887     Multiple confirmations are being                      Closed
                 returned for multilisting disconnects.

OR-LSR   911     Standalone DL disconnect orders where a               Closed
                 valid BAN is passed need to be rejected
 PO      957    CABS CSR response returns a length           CABS CSR    Closed
                greater than
 PO      957    BAN CABS CSR                                 CABS CSR    Closed
 PO      958    CSI/CSR transaction timeout                  CSI/CSR     Closed
 PO      978    TNs missing on a multiline account           CSI/CSR     Closed
OR-LSR   987    AB/D orders are not creating when                        Closed
                circuit id is in lower case
OR-LSR   988    AB/C orders are not creating without                     Closed
                NC/NCI values populated in the request

 PO      1000   CSI/CSR Missing Service Address              CSI/CSR     Closed
 PO      1004   CSI/CSR LML listed second in the xml but     CSI/CSR     Closed
                should be listed first
OR-LSR   1084   EB/B with an LNA of Y was not originally                 Closed
                supported.
  PO     1131   Returning wrong TOS on CSR/CSI               CSI/CSR     Closed
OR-ASR   1154   ASR confirmations return the wrong                       Closed
                telephone number
 PO      1189   Loop Qualification response not              Loop Qual   Closed
                returning ACTL in the LST field on the
                response
OR-LSR   1326   Sup to Cancels are sending PCN and BCNs                  Closed
                back to customer even though the order
                was cancelled
 OR      1075   PCNs are being returned before the work                  Closed
                orders are completed by the dispatch
                organization
 PO      1276   Loop Product Available Code                  Loop Qual   Closed
 OR      1339   Receiving 3011E errors for JB/C orders       JB/C        Closed

 PO      1761   CSI/CSR response for 'Account not            CSI/CSR     Closed
                Found' is returning on valid TNs
 OR      401    No error message being sent back for AAI     EB/DB       Closed
                field populated incorrectly
 OR      647    Port outs from Centrex Stations are not      LSRs        Closed
                working for all TNs
 OR      1083   Some suspended TNs were migrated as          LSRs        Closed
                in service in the system so restore orders
                are being rejected
 OR      1123   Port outs on TNs that are associated with    LSRs        Closed
                a cancelled port out are not creating

 OR      1313   For DB/Cs that are disconnecting           DB/C          Closed
                features, the entire line is disconnecting

 OR      1366   Receiving multiple BCNs on a single JB       JB          Closed
                order
OR    1367   Service Order number not returned in                      Closed
             FOC
OR    1368   Need to support up to 99 TNs on Port         CB/V         Closed
             Out orders
OR    1370   Missing FOC on some of the port out          CB/V         Closed
             orders
OR    1644   Multiple FOCs returned on JB/C orders        JB/C         Closed

OR    1885   ReqType: SD | WACD1 required when            ASRs         Closed
             ACI form is populated
PO    1270   SO Inquiry                                   SO Inquiry   Closed
PO    1273   Loop Makeup Responses Missing Data           Loop         Closed
                                                          Makeup
PLN   1681   PLN Report - need to send out to CLECs       PLN          Closed
             on day of or day after the transaction
             triggering PLN completes

PO    2253   CSI/CSR account lookup logic causing the CSI/CSR          Closed
             'Account Not Found' response to be
             returned
OR    1183   LNP orders to port the entire hunt group CB/V             Closed
             are being rejected
PO    1275   Loop not qualified message is returned Loop Qual          Closed
             even when the address is qualified and
             loop length is returning as 0.

OR    1365   Receiving Jeopardies for customer not        LSRs         Closed
             ready
PO    2104   Loop Makeup response returning pipe          Loop         Closed
             characters ('|') in the f1segllg, btl and    Makeup
             btlen fields
OR    2229   CB\V Order creation is getting failed with   CB/V         Closed
             "Requested TN associated with Hunt
             Group. Can't be ported out" even though
             the Hunting feature is disconnected.

PO    2290   Change the number of characters              CABS CSR     Closed
             returned on the CABS CSR response to
             64k.
PLN   2351   Updated PLN Matrix to trigger PLN for all    PLN          Closed
             transactions
OR    2389   PIC\LPIC is being removed from the           EB/C         Closed
             Wholesale Line when it is not provided
             on a change order
OR    644    Some Suspend and Restore orders are          LSRs         Closed
             not working as designed
OR    991    DB/W Order creation is failing               DB/W         Closed
OR   1009   Orders are not creating for For DB/W      DB/W          Closed
            with a null PS form
OR   1162   TCIC/CSPC fields not validating correctly ASRs          Closed

OR   2066   Technicians are receiving the wrong job    LSRs         Closed
            code for UNE-loop dispatches
OR   2614   For JB orders where the BAN is not found   JB           Closed
            in the backend system, no error
            messages are not being sent back to the
            CLEC
OR   2628   Reject message to change DD interval is    ASR          Closed
            truncated and unable to see necessary
            information
OR   2630   PCN is completing before the Desired       LSRs         Closed
            due date
OR   989    Not all error responses are being          LSRs         Closed
            returned correctly for JB/Cs
PO   1011   Hunting information missing on CSI/CSR     CSI/CSR      Closed
            response
PO   1011   CSR response isn't returning the Hunt      CSI/CSR      Closed
            Group on the account
PO   1184   CSI/CSR missing Line sharing and Line      CSI/CSR      Closed
            Splitting
PO   1184   Linesharing and Linesplitting UNE1 and     CSI/CSR      Closed
            UNN1 FIDs and values were not
            populated for some migrated data
OR   1532   Reject message sent on Error Response is   LSRs         Closed
            too vague (i.e. ERROR WHILE
            PROCESSING ORDER)
OR   1711   Error in retrieving customer account -     Pre-orders   Closed
            causing 'Account not found' on CSR
PO   1711   Internal error causing CSI/CSR timeout     CSI/CSR      Closed

OR   2049   OM is sending "ERROR WHILE             JB               Closed
            PROCESSING ORDER" to Synchronoss for
            JB/N when main/additional main listing
            already exist for the LTN

OR   2055   There are some instances for DB/C         DB/C          Closed
            orders that fail but error messages are
            not sent back to the CLEC.
PO   2200   Value of FL in the LD2 field is not being PO            Closed
            recognized by the backoffice systems
            because they are looking for FLR. This is
            affecting loop qual and address
            validations that contain this paramenter
PO    2241   ATN returned multiple times on CSI/CSR       Pre-orders   Closed
             for multi-line accounts
PO    2241   For multi-line accounts, response does       CSI/CSR      Closed
             not return the TN for each voice line in a
             service data section along with all of its
             FIDs.
OR    2310   Account not found error being sent back      LSRs         Closed
             when preorders are failing due to
             unknown/incorrect TOS values.
PO    2310   Preorders are failing due to invalid TOS     CSI/CSR      Closed
             values in the back office.
PO    2311   CRIS CSI/CSR response is missing FIDs in     Pre-orders   Closed
             the feature detail section
PO    2311   Need to return a complete list of valid      CSI/CSR      Closed
             FIDs on the customer account inquiry

PO    2316   Addresses are not returning for some         CSI/CSR      Closed
             CSI/CSRs
PO    2387   Addresses are not returning for some         CSI/CSR      Closed
             CSI/CSRs
OR    2449   EB/C order is failing with the error "No     EB/C         Closed
             TN provided on an LNA C order'' even
             though LNA=C and TNS = Inservice TN

OR    2666   OM is sending ''Insufficient info available JB            Closed
             to instantiate OMSException'' to
             Synchronoss for JB/N when
             main/additional main listing already exist
             for the LTN
PO    2812   CUS code populated incorrectly from the CSI/CSR           Closed
             CLEC BAN rather than end user BTN

PO    2817    CSI Pre-order timing out due to             CSI/CSR      Closed
             CustomerName tag being greater than
             25 characters
PO    2829   Partial features displayed in CSR            CSI/CSR      Closed
             response
PO    836    For some cross served locations, when a      TN Inquiry   Closed
             TN reservation is being performed the
             wrong TN is being provided in the
             response.
PLN   1497   The PLN report is not triggering for all     PLN          Closed
             loss notification eligible transactions

PLN   1529   PLN report missing required fields           PLN          Closed
PLN   2080   CLECs are receiving PLN for customers        PLN     Closed
             that do not belong to them

PLN   2437   PLN Task is not present for BB/V             PLN     Closed
OR    2319   JB/V with ELT A requiring DL form            LSRs    Closed

OR    2243   DB/N With Remote call forwarding order       DB/N    Closed
             creation is getting failed with "The root
             Product Id Not Found"
OR    2668   JB-C order created but in Synchronoss,       JB/C    Closed
             the status is showing as Rejected (Non-
             Fatal)
OR    484    There are some FIDs which were not           LSRs    Closed
             migrated correctly for some TNs
OR    956    ELT Validations are not being handled for    CB/BB   Closed
             CB and BB Orders
OR    1164   OM is sending back the clarification: CKR    LSRs    Closed
             is required
OR    1558   Unable to use reserved TN's to place in      LSRs    Closed
             service
OR    1852   EB/C LNA X Order creation is getting         LSRs    Closed
             failed while trying to change an Existing
             TN with another reserved TN. with the
             error message "Unable to find 0 in
             product cataloge"
OR    1896   Supplementing to change DD does not          LSRs    Closed
             check for weekends/holidays
OR    1955   JB/N Order creation is getting failed with   LSRs    Closed
             invalid Rejection message "For input
             string: "19A" while the CLEC trying to
             place an Order with SANO containing
             valid Alpha numeric characters.

OR    1958   DB/C Order creation is getting failed for LSRs       Closed
             the Distinctive Ring service with the error
             message "Item Distinctive Ring - 1X
             (12248866) must have one and only one
             Main Telephone Number (MPTN) "even
             though the customer is passing TN 207
             827-0026
OR    1960   EB\C|Order is not creating while trying to LSRs      Closed
             place an EB\C order by using a Centrex
             TN
OR    1975   Need to develop functionality for LNA= Z LSRs        Closed
TA    2152   Need to update field length between the Trouble           Closed
             Synchronoss Trouble Ticket and back     Admin
             office Trouble Ticket System.

OR    2163   Some LSR orders are not getting a timely    LSRs          Closed
             FOC
OR    2173   DB\D Orders are failing if there is WADSL   LSRs          Closed
             associated with the Line
OR    2345   XML responses to Synchronoss do not         LSRs          Closed
             include the required Tags like - PON,
             REQTYP, ACT , VER
OR    2634   JB/N orders with BAN=N, BAN is not sent     LSRs          Closed
             back in FOC
OR    3045   Order creations are failing with error                    Closed
             message " Exception in retrieving the
             customer information from the
             Database"
PLN   3169   PLN - RNSP is blank on some records due     PLN           Closed
             to the order not having the state
             populated - implement alternate solution

PLN   3239   PLN Report - has many missing dates         PLN           Closed
             (CVD)
PO    2595   DC08 | Need Synchronoss to update           CSI/CSR       Closed
             schema validation to not require RTY to
             display account and service data

OR    1932   Missing USOCs/features in OM on            LSRs           Closed
             converted data
PO    3357   Customer (CLEC) address is being           CSI/CSR        Closed
             returned instead of the service address in
             the case where no EUL ID exists.

PO    2897   Distinctive Ring Features need to be        LSRs/CSI/CS   Closed
             converted properly                          R
PO    2980   Address Validation Service not matching     Address       Closed
             on addresses with abbreviated city prefix   Validation
             (i.e 'ST' instead of 'Saint')

PO    3394   Need to return the Service Address on       CSI/CSR       Closed
             the Unparsed CSI response
PO    3400   Additional TNs on an account are not        CSI/CSR       Closed
             being returned on the CSR response.

PO    2573   CRM system is sending more information CSI/CSR            Closed
             on Parsed Indicator = Y.
OR   2137   Work instruction needs to be genrated        AB/D         Closed
            for UNE loop disconnect scenarion

OR   3110   For some ASR orders which are in             ASRs         Closed
            "clarification_submitted" status,
            incorrect information is populated on the
            response
OR   3339   WACD1 error is experienced in                ASRs         Closed
            Production
PO   3433   LSPID - Local Service Provider               CSI/CSR      Closed
            Identification needs to be added to the
            response for Customer Service Inquiry -
            Fix in OM
PO   3505   Need to update the internal interface to     CSI/CSR      Closed
            accommodate for the LSPID field on the
            CSI response from Siebel and send it back
            to Wisor.
PO   3511   CSI Response | The SATH is not being         CSI/CSR      Closed
            returned on the CSI response
PO   2524   Directory Listing information is not being   CSI/CSR      Closed
            returned on the CSR for Wholesale
            Advantage TNs
PO   3394   Service Address is missing on the CSI        Pre-orders   Closed
            Response when the Parsed Indicator is N

PO   3578   Not sending the ''fid-featuredetail'' to CSI/CSR          Closed
            Wisor for unparsed CSI pre order inquiry

PO   3611   The Directory Listing TN is being            CSI/CSR      Closed
            repeated in the Directory Delivery
            Section
PO   3644   Need to send the Service Account rather      CSI/CSR      Closed
            than the Customer Account in the
            Account Name of the Account Data
            Section
OR   990    Poorly worded error message for              LSRs         Closed
            "Unable to find 0 in product catalog"
OR   2301   DB/N order creation is failing with 'null'   LSRs         Closed
            error message when feature =
            ESX,NNK,AYW
OR   2309   Error in Synchronoss                         LSRs         Closed
            javax.transaction.TransactionRolledbackE
            xception: EJB Exception: :
            weblogic.transaction.inter needs to be
            updated to a better message
OR   2543   SUP 2 and SUP 3 orders are failing with    LSRs         Closed
            the following error "ERROR WHILE
            CREATING ORDER"
OR   2779   CB\V orders are failing when an order is   CB/V         Closed
            placed on a canceled port out request

PO   2814   TN Assignment Inquiry (B/E) returning   TN Inquiry      Closed
            TNs on the response which cannot be
            reserved (as they are admin) and
            therefore fewer TNs are returned on the
            reservation than expected.

OR   2820   Error Messages not sent back to            LSRs         Closed
            Synchronoss
OR   2949   JB/ V Order Creation failed with out any   LSRs         Closed
            Response in log and No Response back to
            WiSOR
OR   3335   ORD field on CN form needs to be           ASRs         Closed
            populated
PO   3400   USOCs and Features are being returned      Pre-orders   Closed
            to Synchronoss from backend systems
            but are not displaying in the GUI.

OR   2420   Ecckt not recognized - CLF Format in 'S'   ASRs         Closed
            type ASR [Blocked because of 1411.]

OR   3020   Error msgs not being sent back to EDI   LSRs            Closed
            Customers
PO   3709   Some service addresses are not being    CSI/CSR         Closed
            returned on unparsed CSI/CSR responses.

PO   3687   ATN not being returned on standalone      CSI/CSR       Closed
            directory listing unparsed CSI responses.

OR   3763   IT Fallout Error: 2608691. Message:    Error            Closed
            Unexpected exception while enlisting   Messages
            XAConnection java.sql.SQLException: XA

OR   3764   IT Fallout Error: 2539871. Message:        Error        Closed
            nullError Code 90100:No order exists in    Messages
            the database for document number 25

OR   2775   Need to return distinct error codes        LSRs         Closed
            rather than the 5202 error message.
OR   2346   CKTID Format is incorrect for Loop         LSRs         Closed
            Circuits
OR   2433   CB/V Order creation is getting failed         LSRs           Closed
            while the LSP trying to port out(Retail to
            Wholsale) Business RCF TN with error
            message "ORA-00001: unique
            constraint".
OR   4048   For CB/V's the PCN task is completing         LSRs           Closed
            before the DDD
OR   2784   Host System Unavailable to Process            LSRs           Closed
            Transaction
PO   2989   xDSL Loop Qual response returning             LSR Preorder   Closed
            invalid values in the EDI loops for LV, LV1
            and LV2
PO   3269   Unparsed CSR is returning                     CSI/CSR        Closed
            PriorIndentLevelHeader with null value
            (instead the header should not be sent
            on the response)
OR   3756   When AAI field is populated with "RE-         LSR Errors     Closed
            INSTATE TN," order fails to create

OR   3767   IT Fallout Error: :                           LSR Errors     Closed
            java.lang.IllegalStateException:
            [EJB:010156]Illegal attempt to call
            EJBContext.getRollbackOn
OR   3774   IT Fallout Error: This service item has       LSR Errors     Closed
            required labels with no values
OR   3786   IT Fallout Error: 489214]ProcessControl       LSR Errors     Closed
            invocation failed[Exception Thrown
            Importing Order. Message: null]

OR   3792   IT Fallout Error: Index: 0, Size: 0           LSR Errors     Closed
PO   3809   CSI Inquiry - Need to resolve ATN issues      CSI/CSR        Closed
            in Parsed CSI response
PO   3269   Unparsed CSR is returning                     CSI/CSR        Closed
            PriorIndentLevelHeader with null value
            (instead the header should not be sent
            on the response)
OR   805    Standalone migrate orders are not             JB/V           Closed
            updating the new CLEC Name/BAN for
            SI/CI
OR   806    Provisioning plan missing for port out of     LSRs           Closed
            TN with Remote Call Forwarding

OR   1081   Suspends on RCF Lines are failing with        LSRs           Closed
            the following message "Error While
            retrieving Service Location"
OR   1221   Error message "Missing IN or OUT              LSRs           Closed
            parameter at index:: 1" not specific
            enough to allow partners to respond

PO   2325   Address validation by WTN missing             Address        Closed
            information                                   Validation
PO   2976   Service Order Inquiry response isn't          SO Inquiry     Closed
            returning all of the appropriate fields
            when the PON contains a circuit based
            product
OR   3771   IT Fallout Error: Invalid value               LSR Errors     Closed
OR   3772   IT Fallout Error: Service Item 10011865       LSR Errors     Closed
            does not have a parent relationship
            defined in the serv_item_rel table

OR   3781   IT Fallout Error: Unexpected error            LSR Errors     Closed
            occured. Contact Help Desk for help
OR   3791   IT Fallout Error: Error while creating        LSR Errors     Closed
            services
OR   3797   IT Fallout Error: Unable to create an         LSR Errors     Closed
            order in the system
TA   4054   Cause and Fault codes need to be              TA             Closed
            returned on the close out notificationS
            for Wholesale Trouble Tickets

PO   4118   Directory Listing Inquiry returning the       Directory      Closed
            wrong listing on the response                 Listing PO
OR   4217   Customers are losing dial tone on             LSR Migrates   Closed
            Migrate orders because the activate task
            on the disconnect is completing too
            soon.
OR   4638   NWP' Listings that are part of a fictitious   LSRs           Closed
            BAN are not getting disconnected. Error
            Message returned is "No Assets
            associated with BAN passed."
            Workaround in place is to submit a JB/C
            using the fictitious BAN with an LACT = D.

OR   4003   Migrate orders (ACT V and W) should not LSRs                 Closed
            require GESW,ACTIVATE and ASN-EQ
            because we use the same assignments

OR   1899   Circuits are being assigned CLS circuits      ASRs           Closed
            when they should be CLF circuits

PO   2325   Address validation by WTN missing             Address        Closed
            information                                   Validation
PLN   3522   Winback - PLN Record needs to be          PLN              Closed
             updated to remove NTA of A when NT is
             A, as well as the location of the PLN-ADD
             task on prov plans
OR    3765   IT Fallout Error: :                       LSR Errors       Closed
             javax.transaction.TransactionRolledbackE
             xception: EJB Exception: :
             weblogic.transaction.inter
OR    3789   IT Fallout Error: 489214]ProcessControl LSR Errors         Closed
             invocation failed[[WLI-Core:480401]Error
             schema validating parameter order

OR    3793   IT Fallout Error: Error while retrieving the LSR Errors    Closed
             Metasolv Order
OR    3794   IT Fallout Error:M6 Root Product or Line LSR Errors        Closed
             product could not find for the given data

OR    3796   IT Fallout Error: Service Type category     LSR Errors     Closed
             Not Found for Given NC
OR    4357   TOS to USOC mapping needs to be             ASRs           Closed
             updated for Switched Access orders with
             SPEC code CMPMUT.
OR    4359   TOS to USOC mapping needs to be             ASRs           Closed
             updated for Special Access orders with
             SPEC code SALTAX
OR    4361   TOS to USOC PIU mapping needs to be         ASRs           Closed
             updated for the Special Access Dark Fiber
             orders
OR    4362   TOS to USOC mapping needs to be             ASRs           Closed
             updated for the Special Access ESG order
             with NC KEAP
OR    4363   TOS to USOC PIU mapping needs to be         ASRs           Closed
             updated for the Special Access Dark Fiber
             order.
PO    4377   The wrong LV3 value is being returned on    LSR Preorder   Closed
             the xDSL Loop Qual response.

OR    4508   Need the ability to process change orders   ASRs           Closed
             with only the REQTYP provided on the
             order.
OR    4669   Need to include PSPEED in TOS to USOC       ASRs           Closed
             check
OR    2084   Line share/split circuits (SWXX circuits)   LSRs           Closed
             are missing in OM
OR    2760   Need to update the circuit ID generation    ASRs           Closed
             code to accommodate PIU
OR   3790   IT Fallout Error: 489214]ProcessControl       LSR Errors   Closed
            invocation failed[java.lang.Exception:
            SQL Exception Thrown Importing Order

OR   3939   ASR BCN responses not being                   ASRs         Closed
            transmitted to Synchronoss
OR   4035   BB V on a already ported out order - The      LSR Errors   Closed
            error message is not clear.
OR   4246   JB/N Order creation failing with              LSR Errors   Closed
            validation message "Main Listing Already
            Exist" for the LTN which is disconnected
            earlier.
OR   4802   CB/V order creation failing with error        LSR Errors   Closed
            "Unexpected error occured in the
            system." for orders with more than 99
            TNs.
PO   4838   Address Validation | Receiving a partail      PO           Closed
            match response which contains the exact
            address entered on the request

OR   1812   Assign Equipment Task should support          LSRs         Closed
            cable ID and chan pair changes on AB\C
            orders
OR   2083   Wholesale accounts missing line               LSR Errors   Closed
            products, service locations, and TN's
OR   4246   JB/N Order creation is getting failed with    LSRs         Closed
            validation message "Main Listing Already
            Exist" for the LTN which is disconnected
            earlier.
OR   1835   JB/D Order creation is failing while trying   JB/D         Closed
            to disconnect a Directory Listing which
            was created by a port out order with a
            listing.
OR   3229   Need to validate the channels on the CFA      ASRs         Closed
            & SCFA to ensure they are spare

OR   3392   Error Code 5202 needs to be removed           LSRs         Closed
            and replaced by valid error messages

OR   3521   Need PLN report in Informatica to have PLN                 Closed
            the file name renamed to include also
            the time (not just date)
OR   4204   SUP 3s to JBs are non-fatally rejected    LSR Errors       Closed
            with the error "Unable to get the service
            data mapping"
OR   4263   Orders which had been previously been      LSR Errors   Closed
            supped to cancel are reciveing improper
            error messages
OR   4273   Supplementing EB/C to add USOCs            LSR Errors   Closed
            receives an error of 'No products found
            unable to process the order'
OR   4317   Additional Validations need to be          LSRs         Closed
            implemented to ensure that MIGRTORD
            Task never fails
OR   4358   ASR TOS to USOC updates - The Switched     ASRs         Closed
            Access LTP mapping needs updating.

OR   4517   Need to validate CFA and facility type     ASRs         Closed
            exists in M6
OR   4525   Need validation before order is created    LSRs         Closed
            to make sure there are not multiple
            service locations on an order

OR   4578   ASR TOS to USOC updates - The mapping ASRs              Closed
            needs to be updated for Switched Access
            orders with SPEC code CMPMUT

OR   4873   Partial error message is displaying when LSR Errors     Closed
            the city name is Invalid or abbreviated

OR   4876   Wrong error message is displaying for      LSR Errors   Closed
            AB\C orders
PO   4919   Address returned on CSI response           CSI/CSR      Closed
            contains wrong LD3 value
OR   5037   CB/V order fails with error in assigning   LSRs         Closed
            prov plan
OR   5099   When an order is supped to cancel and      LSRs         Closed
            the DD task is unable to complete an
            order should still be able to be placed
            against the TN
OR   5127   LSR error messages need to be updated      LSR Errors   Closed
            so that they are more descriptive and
            actionable
OR   5135   TOS to USOC ASR updates - Some of the      ASRs         Closed
            EPL orders are getting COS Not Found
            Errors
OR   1321   Need to support ranges for number          CB           Closed
            ports.
PO   4424   Need to differentiate between an           Loop Qual    Closed
            'Address not found' error response and a
            positive response to say 'Address not
            Qualified'
OR   4478    JB/D order creation failing with error      LSR Errors   Closed
            "Unable to assign Provisioning Plan in
            M6"
OR   5225   Clarification: CFA - CHANNELS NOT            ASRs         Closed
            AVAILABLE when channel is being
            disconnected
PO   5225   Clarification: CFA - CHANNELS NOT            ASR          Closed
            AVAILABLE when channel is being              Preorder
            disconnected
OR   263    RCF remote call forwarding using             LSR Errors   Closed
            incorrect prov plan
OR   2326   For EB/T, order creation fails because the   LSRs         Closed
            address cannot retrieved

OR   2591   Incorrect quantity of USOCs being sent       LSRs         Closed
            for DB change orders
PO   3149   Busy Channels not returned on responses      CFA          Closed
            for CFA inquiry
OR   3414   TCIC/ CSPC fields not validating correctly   ASRs         Closed
            (Disconnects)
OR   3556   Need to populate CKR on CN form              ASRs         Closed
OR   3746   JB/ V Order Creation failed with following   LSRs         Closed
            error message "Unexpected error
            occured in the system."

OR   3747   Assigned wrong provisioning plan for    LSRs              Closed
            CB/V order
OR   3769   IT Fallout Error: Exception Thrown      LSR Errors        Closed
            Generating and Saving Tasks for
            orderKey : 2383923. Message: The
            document nu
OR   3778   IT Fallout Error: 489214]ProcessControl LSR Errors        Closed
            invocation failed[Exception Thrown
            Importing Order. Message: Exception T

OR   3779   IT Fallout Error:489214]ProcessControl LSR Errors         Closed
            invocation failed[Exception Thrown
            Importing Order. Message: The PSRServ


OR   3785   IT Fallout Error: 489214]ProcessControl LSR Errors        Closed
            invocation failed[Exception Thrown
            Importing Order. Message: Unexpected
OR   3788   IT Fallout Error: 489214]ProcessControl LSR Errors          Closed
            invocation failed[Service at
            /API/com/metasolv/api/workflow/order/
            CreatePS

PO   4150   Assets exist in Siebel but are not           CSI/CSR        Closed
            returned on the 132.1 response to OM
            for CSI Inquiry
OR   4292   Need to provide FCKT on the CN form for      ASRs           Closed
            ASRs
OR   4430   Updated requirements for BB\V and            LSRs           Closed
            CB\V orders with DSL
OR   4430   BB\V and CB\V orders with DSL are not        LSRs           Closed
            being provisioned correctly
P0   5354   The DL Inquiry response doesn't contain      LSR Preorder   Closed
            all of the listing information from the
            account used on the request.

OR   3773   IT Fallout Error: The selected Service       LSR Errors     Closed
            Item is of the wrong Activity type

OR   3798   IT Fallout Error: Unable to process item LSR Errors         Closed
            Port OUT Product group 1397
OR   5405   On DB/V orders with Line Split the DSL is LSRs              Closed
            getting disconnected but it's not getting
            reconnected on the new order

OR   2084   Not all line share/split circuits migrated   LSRs           Closed
            to OM
OR   1846   DB/J Order creation is failing to create     DB/J           Closed
            while trying to change the style code
            from Straight Line to Caption Indent

OR   2680   ELT Validations are not being handled for CB/V              Closed
            CB and BB Orders involving migrates
            from Retail
OR   3412   Jack code USOC is not being sent          ASRs              Closed
            downstream for applicable ASR orders

OR   3777   IT Fallout Error: customer is not found      LSR Errors     Closed
            for the given request type
PO   4402   The CKTID FID is not being returned in       LSR Preorder   Closed
            the CSI response for ATN 8027477726

OR   5167   OM should automatically assign Jeop          Jeopardy       Closed
            Codes to orders and send back an
            automated response to WISOR
OR   5176   Multiple orders are getting created for     LSR Errors     Closed
            the same PON for JB/N orders. We
            should reject after the first time it is
            created due to Main Listing Exists.

PO   5375   An ATN that is 13 characters in length is   LSR Preorder   Closed
            being returned in the CSI response but
            the schema has the ATN field defined as
            10 characters.
PO   5422   The FIDs on the account from the CSI        LSR Preorder   Closed
            request are not being sent back in the
            response
PO   5480   The CSI Inquiry response doesn't contain    LSR Preorder   Closed
            all of the USOCs on the ATN used to
            submit the request.
OR   1411   Generic facilities being generated/trunks   ASRs           Closed
            not populating [ASR Trunk Augment
            Circuit Gen Issue]

OR   3775   IT Fallout Error: Unable to retrieve the    LSR Errors     Closed
            activity_cd for the value
OR   5386   Several TN's converted as "ported out"      LSRs           Closed
            when they should be "local company
            owned"
PO   3649   The TN FIDs are being returned for a CSI    CSI/CSR        Closed
            for DID, instead the ZDID and ZTN FIDs
            should be returned.
OR   2742   EB/N Order Creation is failing while        LSR Errors     Closed
            trying to add the RCF feature and Block
            =1 with the error ''Unable to find 0 in
            product catalog"
OR   3808   JB/V Order creation are getting failed      LSR Errors     Closed
            with "Missing IN or OUT parameter at
            index:: 1" while trying to change the LTN
            while migrating .
OR   5237   EB-J order creation is failing with the     LSR Errors     Closed
            error ''Unexpected error occured in the
            system''
OR   5396   Circuit ID is not being returned on LSR     LSRS           Closed
            FOCs
OR   5580   Throwing wrong error message and            LSR Errors     Closed
            error code " Please modify the hunting
            arrangement before placing a port
            request"
OR   5743   CB\V order failing with the error           LSR Fallout    Closed
            "SP_PSRAPI_UPDATE_VALUES: The max
            number of values have been entered for
            label =CTG"
OR   5745   CB\V order failing with the error           LSR Errors     Closed
            "SP_PSRAPI_DELETE_VALUES: Unable to
            delete or disconnect the value, the
            activity code is invalid"
OR   5747   CB/V order creation failing with error      LSR Fallout    Closed
            "SP_PSRAPI_UPDATE_ATN: Change not
            allowed"
OR   991    DB / W Order Creation failed when TNS =     LSR Fallout    Closed
            A
OR   1305   ECCKT on ACI form should allow trunk        ASRs           Closed
            numbers
OR   1555   CO work orders are not being generated      AB             Closed
            for UNE-L orders
OR   2048   EB/N order creation is failing when Block   EB/N           Closed
            =A
OR   3401   On the ACI form, CLM circuit in the         ASRs           Closed
            ECCKT is not found
OR   3435   Need to send LCON details to Service        LSRs           Closed
            Suite for Workorders
PO   4402   The CKTID for DSL is not being returned     CSI/CSR        Closed
            in the CSI response
OR   4736   KB, QB, DB AB Order Creation failing with   LSR Errors     Closed
            the error "customer is not found for the
            given request type"
OR   4752   DB / D Order Creation failing with the      LSR Errors     Closed
            error "String index out of range: 3"

OR   4878   For CB V associated with hunt getting       LSR Errors     Closed
            invalid error code and error.
OR   4938   DB/S Order creation fails with the error    LSR Errors     Closed
            message "Unexpected error occurred in
            the system"
OR   5035   BB V order fails with error Unexpected      LSR Errors     Closed
            error occured in the system.

OR   5239   BB-V order creation is failing with the     LSR Errors     Closed
            error ''Unexpected error occured in the
            system''
OR   5419   ASR CFA Inquiry only returning partial      ASRs           Closed
            results
PO   5427   CSI Inquiries are timing out when the       LSR Preorder   Closed
            account contains Non-affiliated DSL
OR   5445   Order is creating when the TNS and LTN        LSR Errors     Closed
            are not the same.
OR   5454   For DB\ N |Unable to get unassigned TNs       LSR Errors     Closed
            from OM| Throwing wrong error
            message " Unable to get TNs from OM
            inventory"
OR   5509   Need to update CFA location validation        ASRs           Closed
            to check against Priloc
OR   5524   DB / C, Order Creation failed with Error      LSR Errors     Closed
            "Unable to create an order in the
            system"
OR   5588   DB/S LTOS -L-- for DSL Suspend orders -       LSR Errors     Closed
            Order creation is failing with the error
            message "Unable to create an order in
            the system"
PO   5660   If the loop status of the EUL provided on     LSR Preorder   Closed
            the request is 'B' (Not Qualified) then we
            should not send the LPAC (Loop Product
            Available Code) in the response

OR   5684   Order is creating when an order is placed LSR Errors         Closed
            with a CFZ as the feature and without the
            feature detail provided. This should be
            rejected.
OR   5691   AB/D order creation is failing with error LSRS               Closed
            "Error while creating services"
OR   5696   DB/N order creation fails with "Invalid   LSR Errors         Closed
            PIC and/or LPIC provided " while the PIC
            is 5102 and LPIC is NONE.

OR   5717   Some Line Share circuits still missing        LSRs           Closed

OR   5725   TNs not loaded properly in OM                 LSRS           Closed
OR   5775   Error message truncated:The telephone         LSRS           Closed
            number provided does not have any
            products or features associated to it in
            MetaSol
PO   5777   For National White Page accounts we           LSR Preorder   Closed
            should only send back the listing
            information for the account provided on
            the request
OR   2058   Order is not creating while trying to place   DB/D           Closed
            a DB\D Wholesale UNE Local Switch Port

OR   3078   Invalid USOC is displaying for EB/W new LSRs                 Closed
            order
OR   3768   IT Fallout Error:Change Not Allowed     LSR Errors           Closed
OR   3937   Need to update the CRM system with the LSRs                Closed
            following asset part numbers:
            "RTVXC;RTVX7;RTZXC;PSEBO;PROXC;C1F
            K5" asset part

OR   4101   Need to add "NR9KT" as an asset part        LSRs           Closed
            number in the CRM system
OR   4172   Need to add "NR9KH" as an asset part        LSRs           Closed
            number in the CRM system
OR   4293   Enhance the reponse on the                  LSRs           Closed
            Confirmation Notice to include all the
            required fields on the that we are
            sending back to the CLEC
OR   4742   DB / C Order Creation is failing with the   LSR Rejected   Closed
            error "Requested Product Not Found".        Orders
            Product workbook needs to be updated
            to account for this product scenario.

OR   4805    BB / V Order Creation fails with error LSR Errors         Closed
            message "Stuck at Entering
            getTelephoneNumbers". A new business
            error message will need to be sent when
            an incorrecty formatted TN is passed
            (with hypens)

OR   5110   A business error message will be sent     LSR Errors       Closed
            back when a CLEC orders an additional
            listing when there is no main listing on
            the account. Currently, order creation is
            not failing with error OM-3010E when
            the main listing does not exist for a TN.


OR   5243   DB-C order creation is failing with the    LSR Errors      Closed
            error ''Pic LPIC not valid'' when PIC/LPIC
            is NONE in the request. Need to update
            the code so that we prohibit sending an
            invalid response when PIC/LPIC is
            populated as NULL

OR   5421   Need to support all ELT for Retail to CLEC LSRs            Closed
            Migrations for AB, DB, EB and JB

OR   5617   Migrate orders (ACT V and W) should not LSRs               Closed
            require GESW,ACTIVATE and ASN-EQ
            (MANUAL ORDERS)
OR   5698   DB/C LNA D order creation is getting        LSRs         Closed
            failed with "Error while creating
            services".
OR   5892   SALI error thrown when address is           ASRs         Closed
            present in M6.
OR   5900   Currently sending the error message         LSR Errors   Closed
            "Customer passed in EATN field does not
            match the customer passed in TNS field"
            even when there is no TNS field
            populated. Enhanced error message
            should cover different fields in the form--
            TNS/DISCNBR/PORTED NBR field.


OR   5910   RCF Disconnect Order creation receives LSR Rejected      Closed
            rejected order error message, "Unable to Orders
            process item Wholesale RCF Line Product
            group 6464." Enhanced logic to retrieve
            the appropriate customer name will
            allow this order to create.

OR   5940   DB\N orders for RCF are failing with the   LSRs          Closed
            error message "Product not found"

OR   6087   FOC on ASRs needs to go based on the   ASRs              Closed
            DDD in OM system - not an echo back of
            the DDD on the Synchronoss xml

OR   6136   CB\V which have WADSL on it should       LSRs            Closed
            disconnect the DSL (it should not be
            retained)
PO   6149   Receiving schema validation issue on the LSR Preorder    Closed
            CSI Inquiry response due to an email
            address being returned in the WorkingTN
            tag
OR   6158   The PCN and BCN resposnes for some       LSRs            Closed
            LSR orders are being returned with the
            incorrect version (in the event a SUP
            comes in and is rejected)

OR   6206   Duplicate assets are getting created in  LSRs            Closed
            the CRM system
PO   6252   OM is returning a blank tag on the       Loop            Closed
            response for a Loop Makeup respone       Makeup
            causing a schema validation issue and no
            response back to the CLEC.
OR   6292   Jeopardy code mapping for OSS-120041E LSRs             Closed
            to 1A.
PO   6299   When submitting an address validation LSR Preorder     Closed
            for '33 Brown St, Whitefield, NH 03598'
            we receive an alternative match when an
            exact match should be returned

OR   6349   Need to change EUL and NL names with      LSRs         Closed
            new name-generating algorithm

OR   2520   The gateway event for the MIGRTORD     LSRs            Closed
            task is not completing for some of the
            Migrate Orders
OR   2835   Wholesale DID\DOD orders do not have LSRs              Closed
            associated TN Blocks
OR   2971   Need to update 29K Telephone Numbers LSRs              Closed
            in the TN Inventory to include the
            Category and Sub-Category of the TN.

OR   5003   JB C order creation failing with invalid LSRs          Closed
            error :"We were unable to locate the LTN
            for the BAN that was submitted. Please
            resubmit with a valid BAN and LTN"

OR   5042   LSR code should create LIDT order for     LSRs         Closed
            Voluntary disconnect on VT state.

OR   5232   For BIS service, CKT ID not migrated to   LSRs         Closed
            OM
PO   5385   Unable to complete order due to (blank)   LSRS         Closed
            error: "Pending assignments for another
            order-blocking circuits"
OR   5520   Throwing wrong error message and error    LSR Errors   Closed
            code " cannot process a sup on a
            cancelled order"
OR   5617   Migrate orders (ACT V and W) should not   LSRs         Closed
            require GESW,ACTIVATE and ASN-EQ task

OR   5689   Order creation for DB/C orders with LNA LSRs           Closed
            'D' failing with wrong error message
OR   5752   3028E Error Message "There is already a LSR Errors      Closed
            main listing for the LTN provided on the
            DL form. Only one main listing is allowed
            per TN." is returned for an order, even
            when the DL form is blank and there is
            no ELT value populated.

OR   5804   Migrate orders are receiving the         LSR Errors     Closed
            following vague/incorrect error message:
            "An Error occurred during the Custom
            Validation Procedure: -2 Pending order
            exists against this."
OR   5868   New implementation to handle Line        LSRs           Closed
            Share\Split circuits where the existing
            data belongs to FairPoint
OR   5890   Wrong Start Time and End Time for OSP LSRs              Closed
            HotCut WOs with HOTCUTT job code

OR   6039   Circuit not associating to ED/T order      LSRs         Closed
OR   6172   OM system is not sending ASR Jeopardies    ASRs         Closed
            back to Synchronoss.
OR   6176   CB\V orders which create Dry Loop          LSRs         Closed
            Circuits should not have the FOC,PCN
            and BCN Tasks
OR   6215   BB\V orders which have mulitple EUL's      LSRs         Closed
            assocaited with the order should be
            rejected back to the CLEC
OR   6322   Orders with B2K features or Block Value    LSR Errors   Closed
            = 1 are failing with error ERROR WHILE
            PROCESSING ORDER Please verify service
            order details.
OR   6323   Invalid error message "The TNS and LTN     LSR Errors   Closed
            are not the same. Please correct the
            fields and resend the order" is returned
            when an order is submitted for an EB/N
            with TNS and LTN = 0000000000.

OR   6325   DB/W and EB/W (Business Voice to           LSRs         Closed
            WHSL POTS) order creation is getting
            failed when the customer is changing
            PIC, LPIC.
PO   6327   Modified code to send NACK messages        Pre Orders   Closed
            to Synchonoss when unable to send
            positive response because of backend
            systems being down or Schema
            Validation Errors.
OR   6331   DB/V Order failed with the error message LSR Errors       Closed
            "There is no current provisioning plan
            available for the product requested.
            Please contact FairPoint Help Desk."
            when the TN had already been ported
            out.
PO   6364   On a CSI preorder, if the TN submitted is CSI/CSR         Closed
            a CLEC Owned TN (Ported Out) then we
            should return an error stating 'Account
            not available from this system'

PO   6518   The WCN should be returned in all           Pre Order -   Closed
            Address Validation responses                Address
                                                        Validation
PO   6520   If the EUL isn't associated with a switch   Pre Order -   Closed
            then we should still return the exact       Address
            match response back to Wisor                Validation

OR   6624   Need to remove 'DDVRFY' task from all       LSRs          Closed
            JB provisioning plans to improve flow
            through percentage.
OR   6658   Provisioning Completion Notification is     LSRs          Closed
            being sent before the Desired Due Date
            of the order
OR   6673   JB/C's are failing with 'Unable to copy     LSRs          Closed
            item to the order, the item exists on a
            different customer'
OR   976    ACI Form | COS is not returned when         ASRs          Closed
            multiple circuits are ordered (ACI form)

OR   1251   Hunting information not converted          LSRs           Closed
            correctly for some accounts
OR   1728   DB/C [RCF]order creation is failing in the DB/C           Closed
            order management system with TOS as
            "1--R" and LTOS as "-1-R"

OR   2223   Provisioning Plan on ACT=J (Directory     LSRs            Closed
            Listing Changes only) should have DL
            standalone plan assigned, not a line plan

OR   2485   LSR Order - Unable to assign a TN to an     LSRs          Closed
            order which is in 'reserved' status
OR   3426   DB/N to port in a number fails to create    LSRs          Closed

OR   3754   Error: The order 'xxxx' does not validate - LSR Errors    Closed
            Supplement on hunting order pre-prov
            plan creation
OR   3782   IT Fallout Error: 489214]ProcessControl   LSR Errors     Closed
            invocation failed[Exception Thrown
            Importing Order. Message: Unable to
            process
OR   3783   IT Fallout Error: 489214]ProcessControl   LSR Errors     Closed
            invocation failed[Exception Thrown
            Importing Order. Message: Unable to
            validate
OR   3787   IT Fallout Error: 489214]ProcessControl   LSR Errors     Closed
            invocation failed[Exception Thrown
            Importing Order. Message: value]

OR   3832   USOC and COS values are coming as         LSRs           Closed
            "HNTGSIP"
OR   3848   Wrong address assigned to order           LSRs           Closed
OR   4449   Port out orders are being treated as F    LSRs           Closed
            orders in MARCH
OR   4801   For EB\J orders,OM is sending error       LSRs           Closed
            message "Missing Data: servItemID is
            required for DISCONNECT orderitem"

OR   4926   MIGRTORD task is completing without      LSRs            Closed
            creating an order
OR   5063   ReqType MB is creating shell order in OM ASRs            Closed
            system. System should send a reject as
            MB is not supported
OR   5109   EB/C Orders are getting for the TN which LSRs            Closed
            are in multiple service locations on an
            order Need validation before order is
            created that there are not multiple
            service locations on an order

OR   5111   EB-B order creation is failing without any LSRs          Closed
            error description being sent back to
            Synchronoss
OR   5124   PORT OUT Order creation getting failed LSRs              Closed
            when Distinctive Ring TN is used as
            portednbr
OR   5248   PLN issue - OM is generating line loss     LSRs          Closed
            report under wrong RNSP - due to
            improper mapping of OCN to cust id, etc

PO   5351   Duplicate addresses exist in the database LSR Preorder   Closed
            causing a partial match to be returned

OR   5438   For AB/N Maine Circuit ID is being        LSRs           Closed
            assigned for NH address
OR   5450   For Port In orders where the TN was            LSRs         Closed
            never in our inventory, need to create
            the TN automatically
PO   5475   Location Inquiry response indicates a          ASR          Closed
            partial match but doesn't return any of        Preorder
            the partial matches.
PO   5543   After entering an address from a partial       LSR PO       Closed
            match response I still receive a partial
            match when I should actually receive an
            exact match
OR   5619   ELT value needs to be sent as FID of TN        LSRs         Closed

OR   5690   Wrong error message displayed in OM            LSR Errors   Closed
            for DB/D order when trying to disconnect
            an already disconnected Telephone
            number
OR   5741    CB/V order creation fails due to unable       LSRs         Closed
            to assign prov plan
OR   5786   Orders with lowercase features should          LSRS         Closed
            be processed and not rejected for this
            reason
OR   5975   Order creation fails with invalid error        LSRs         Closed
            message "The telephone number or
            circuit provided is already in-service or in
            an incorrect status."

OR   6019   JB/C order creation failing with error         LSRs         Closed
            "Unexpected error occured in the
            system."
OR   6069   DB B Order creation fails with a Vague         LSRs         Closed
            error message for PON 2073534605R

OR   6152   Trunk Augument change order creation is        ASRs         Closed
            failing with the error ''
            TRUNKING.CSPC::CSPC NOT BIND TO ANY
            PROVIDED ORDER LOCATION''
PO   6159   Need to update fields returned on the          LSR PO       Closed
            Service Order Inquiry response
OR   6272   Need to find a way to associate a TN/CKT       LSRs         Closed
            to an 11 char CLLI
OR   6277   OM is sending line level USOC with same        LSRs         Closed
            PARENTASSETNUMBER causing incorrect
            USOC quantity
OR   6480   Need to remove ACTL from CSPC                  ASRs         Closed
            validation (dft 5505)
OR   6489   MD augments are pulling in all existing        ASRs         Closed
            trunks and T1s
OR   6499   EB N with TNS =ATN= N order creation      LSRs     Closed
            fails with SP_PSRAPI_UPDATE_ATN:
            Change not allowed

OR   6521   LNA X orders are failing with the         LSRs     Closed
            following error message - "Product not
            Found"
OR   6527   Need to update the logic for populating   ASRs     Closed
            the fields on the CN Form of ASR
            responses to ensure that all required
            fields are being passed.

OR   6530   Need records added to TOS2USOC table LSRs          Closed

OR   6593   EB\W order creation is failing with the   LSRs     Closed
            error ''ERROR WHILE PROCESSING
            ORDER Please verify service ord er
            details''
OR   6629   Need to update the mapping tables with    ASRs     Closed
            the provided ASR data
PO   6639   Address Validation for '51 Main St,       LSR PO   Closed
            Salem, NH 03079' is timing out even
            though this address exists in the
            asap.vw_om_search_address table
OR   6648   Need to update null TSC values for MD     ASRs     Closed
            orders that had manual intervention

OR   6728   Sup 4 is showing as a Sup 2               LSRs     Closed
OR   6824   Release In Conflict request is sent to    LSRs     Closed
            NeuStar even after the FOC is issued

OR   5890   Wrong Start Time and End Time for OSP LSRs         Closed
            HotCut work orders with HOTCUT job
            code
OR   3053   DB disconnect on an reserved TN fails    Error     Closed
            and error message sent to back to the    Message
            CLEC is not clear. Error Message updated
            to read "The requested TN/ECCKT is not
            in service"

OR   5005   JB D order for an already disconnected   Error     Closed
            BAN fails with error " An line item is   Message
            already in service." Error message
            should be updated to indicate that there
            are no services associate to the BAN.
OR   5701   Restore order created though suspend       Error      Closed
            order is not present                       Message
OR   5701   Restore orders are creating even though    Error      Closed
            suspend order is not present for the TN.   Message
            Error message should be sent to indicate
            that the TN is not suspended.

OR   6071   EB/T Error Message needs to be updated Error          Closed
            to respond with RSQTY instead of PQTY Message
            when the RSQTY field does not match
            the quantity in backend system.

OR   6107   Multiple error messages are being sent     Error      Closed
            for orders that don't pass Synchronoss     Message
            Business Rule Validations

OR   6107   Complex LSR shell orders are creating in Order        Closed
            OM system but also sending reject        Creation
            messages back to Synchronoss.

OR   6479   For SS7 trunk/link orders, OM system       ASRs       Closed
            should find the trunk number based on
            the TCIC
OR   6595   Order creation was failing for EB/C        Order      Closed
            orders with LNA =N with invalid error      Creation
            message: ''The PSRServReqServItem
            structure is invalid for 1363 for item 0
            Product group 0."

OR   6616   Some CB/V Supplement Orders receive a LSRs            Closed
            Confirmation followed by a Reject

OR   6778   Disconnect orders on suspended TNs fail Order         Closed
            with error message "ERROR WHILE         Creation
            PROCESSING ORDER" Please verify
            service order details. The system needs
            to support disconnects on suspended
            TNs
OR   6860   Invalid error message being sent when       Error     Closed
            there is an invalid feature. Current        Message
            Message reads ""The system cannot
            derive a class of service from the
            information provided. Please review
            your order and validate the information
            provided is correct." The actual error
            message should be updated to indicate
            that the feature is invalid.

OR   6861   When a new order is submitted for a TN Error          Closed
            which is already in Service the CLEC      Message
            receives the error message "TN does not
            exist in Inventory." Error message needs
            to be udpated to indicate that the TN is
            already in service, therefore a new order
            cannot be placed against it.

OR   6864   "ERROR WHILE PROCESSING ORDER"             Error      Closed
            message is sent back when a CLEC tries Message
            to disconnect an ATN that still has active
            TN(s) on it. A new error message needs
            to be sent back to indicate the root cause
            of the failure

OR   2693   For Port out orders involving TN's having   LSRs      Closed
            TN TYPE as "PORTED IN" should not have
            the MIGRTORD Task
OR   3546   System does not allow porting out of        LSRs      Closed
            hunt group numbers, where other non-
            hunting numbers are ported at the same
            time.
OR   3667   System does not support Transfer of Call    LSRs      Closed
            option on disconnect orders.
OR   4243   EB/W orders are failing with error          LSRs      Closed
            message "String index out of range: 3"

OR   4343   Need to support listing orders which        LSRs      Closed
            have partial migrations of TNs within a
            caption
OR   5343   DB Restore Orders are failing with the      LSRs      Closed
            error message "Error while validating the
            Metasolv Order".
OR   5347   TN showing as disconnect but should be      LSRs      Closed
            inservice
OR   5356   New loop work orders are being created      LSRS      Closed
            without the customer name
OR   5532   Code change to support FRP-to-CLEC Port       LSRS      Closed
            Outs for ELT A and B
OR   6553   JB/D Order creation is getting failing with   LSRs      Closed
            "Unable to process item Wholesale Stand
            Alone Directory Req Product group
            1400."
OR   6595   EB/C with LNA =N order creation is failing    LSRs      Closed
            ''The PSRServReqServItem structure is
            invalid for 1363 for item 0 Product group
            0''
OR   6898   Several ASOG valid jeopardy codes need        ASRs      Closed
            to be added to Order Management
            system
PO   6984   OM needs to add additional space to the       CSI/CSR   Closed
            LV3 value on the CSI response so that the
            response does not fail with a schema
            validation error.
OR   7004   Need to update the error message:             LSRS      Closed
            "Default BAN fallout" to "The
            CCNA/ACNA combination on the order is
            not found in the BAN table. Please check
            your order and if necessary work with
            the FairPoint WHD to get the proper data
            added to the system."

OR   7099   New line share orders are not creating     LSRs         Closed
            work instructions
PO   7196    Need to update the xDSL Loop Qual         Loop Qual    Closed
            functionality to support Loop_Status of
            'L'
OR   7211   CB/V orders with hunting are failing and LSRs           Closed
            causing loss of dial tone in some
            instances. CB/V orders without hunting
            have a task to hold the activation until
            both the new and disconnect orders are
            in synch. The tasks for port outs with
            hunting are slightly different and need to
            be updated to perform the same as
            without hunting.
OR   7273   Migrate As Is orders are resulting in loss LSRs          Closed
            of dial tone because the disconnect
            details are being sent to the switch twice.
            The design should have the disconnect
            order and port order details going in
            sequence to the switch. However, a
            second disconnect order is being sent to
            the switch resulting in loss of dial tone.


OR   7708    WFM-OSS Task is not generating CO         LSRs          Closed
            work orders for UNE-L MANUAL orders
            (related to 1555)
PO   7734   Need to update the Address Validation Address            Closed
            match threshold to support null zip code. Validation
            Currently the high threshold of 96%
            match makes the zip code required.
            Lowering the threshold 3 points to allow
            address validations to be sent without zip
            codes.

OR   2234   BAN value is not populating for UNE-L   LSRs             Closed
            product of BB/V order
OR   3191   EB / W Order Creation failed with the   LSRs             Closed
            error "java.lang.Exception: Exception
            occured while executing
            Rulesjava.lang.StringIndexOutOfBoundsE
            xception: String index out of range: 3"

OR   3795   IT Fallout Error: Miscellaneous Error: 603- LSR Errors   Closed
            747-4094-0 was not found in
            ASSIGNED_TEL_NUM Error Code
            39990:Miscellan' was sent in error.
            Message updated to "Customer passed
            in EATN field does not match the
            customer passed in
            TNS/DISCNBR/PORTEDNBR field."
PO   4425   Need to send back secondary service         CSI/CSR      Closed
            location information when available (SLA
            FID) - Related defect to parse the
            address in the appropriate fields to send
            to Synchronoss is 6057 - scheduled for
            7/2.

OR   4478   Some JB/D order creation failing with     LSRs           Closed
            error "Unable to assign Provisioning Plan
            in M6"
OR   5057   MIGRTORD task stays in the SYSTEM       LSRs         Closed
            queue for EB-W orders and does not
            create the add order
OR   6260   CB\V order is not creating for a "UNE   LSRs         Closed
            Local Switch Port" TN. Order creation
            fails with "There is no current
            provisioning plan available for the
            product requested. Please contact
            FairPoint Help Desk
OR   6365   M6 will need to support the re-use of a LSRs         Closed
            loop (indicated in the OECCKT field)
            when migrating from loop to line where
            the Reuse Loop field is populated. This
            will require M6 to not disconnect the
            loop on the 'D' order but rather update
            the Circuit ID in GESW on the New order
            to indicate the re-use of the loop.

OR   6454   Spaces between the NCI & SECNCI               ASRs   Closed
            delimiters should be ignored for upfront
            validation
OR   6454   Spaces between the NCI & SECNCI               LSRs   Closed
            delimiters should be ignored for upfront
            validation
OR   6564   CB/Vs with Email are creating change          LSRs   Closed
            order with default plan
OR   6757   Incorrect 'Type of Line' and 'Jurisdiction'   LSRs   Closed
            are being sent for UNE ASR orders to the
            billing system and are failing to load in
            CDG.
OR   6769   CB\V sup 2 requests are failing because       LSRs   Closed
            the DD task status changes to Ready
            before the DD
OR   6834   ELT logic for EB\V and DB\V orders needs      LSRs   Closed
            to be updated
OR   6863   ACI.CKR on the request needs to be            LSRs   Closed
            mapped to ACI.CKR on the FOC
OR   6919   New logic needs to be implemented to          ASRs   Closed
            the QTY field on the ASR form which will
            be used to verify the TCIC range being
            ordered. Also, the NS (no-skip field) will
            also be verified against the QTY field.

OR   6919   QTY field should be used to verify that       LSRs   Closed
            the correct TCIC qty is ordered
            (especially when NS is populated).
OR   7094   Some migrate orders are failing order      LSRs   Closed
            creation due to back end system being
            unable to retrieve the PON details for the
            new order
OR   7094   DB\V - New implementation of Migrates LSRs        Closed
            is failing because the new order cannot
            retrieve the pon from the disconnect
            order
OR   7108   CB/V order to convert DSL to dry loop,     LSRs   Closed
            has MIGRTORD in provisioning plan

OR   7151   When JB/D is submitted with CLEC BAN, LSRs        Closed
            sending back wrong error message

OR   7175   Order creation fails- An Error occurred   LSRs    Closed
            during the Custom Validation Procedure: -
            2 Pending order exists against this

OR   7202   Orders with TN ranges for port             LSRs   Closed
            out/migrate orders are failing and thus
            requiring manual creation. OM system
            needs to support TN ranges.
OR   7202   When range of TN's entered on CB/V,        LSRs   Closed
            order is failing
OR   7241   The Disconnect order for the Wholesale     LSRs   Closed
            Line and Centrex should have the same
            NPAC tasks
OR   7313   Sup 1 and Sup 3 are failing to create in   LSRs   Closed
            back office systems for several
            Wholesale UNE-L and Port out orders.

OR   7691   AB\D| Order creation fails with error   LSRs      Closed
            "Customer passed in EATN field does not
            match the customer passed in
            TNS/DISCNBR/PORTEDNBR field"

OR   7694   AB-D order creation is failing with the    LSRs   Closed
            error ''ORA-00001: unique constraint
            (ASAP.PK_NOTES) violated''

OR   7700   AB-D order creation failed with the error LSRs    Closed
            ''There is no current provisioning plan
            available for the product requested.
            Please contact FairPoint Help Desk.''
PLN   7725   For CB/V wtih DSL, PLN report is sending PLN         Closed
             the WTN as the dummy TN of the dry
             loop
OR    7764   DB/V loop to line migration - utilizing  LSRs        Closed
             OECCKT field to represent the loop they
             want to migrate and turn into a line

OR    8024   Need to support cancels up to 5pm on       LSRs      Closed
             the due date for port out orders
OR    8024   Support cancels of port outs up until 5pm LSRs       Closed
             of the due date.
OR    3577   DL updates for Business service with YPH LSRs        Closed
             code invalid or blank fails in Siebel with
             error 'YPH Code' is a required field.
             Please enter a value for the field.

TA    4126   The Outage Duration, Cleared Time and      Trouble   Closed
             Close out notes need to be provided on     Admin
             the close out notification for Wholesale
             trouble tickets

OR    4399   Multiple accounts are created for a single LSRs      Closed
             request of JB V for a BAN that has
             multiiple listings
OR    4399   Multiple M6 account created for a single LSRs        Closed
             request of JB V with BAN having multiiple
             listing
OR    4941   DB/J order creation is failing with the    LSRs      Closed
             error ''Missing Data: servItemID is
             required for DISCONNECT orderitem"

OR    5038   DB S for a port out TN fails with error in LSRs      Closed
             assigning prov plan
OR    6038   Migrate orders for TNs associated with LSRs          Closed
             hunting are failing with the following
             error - "Lines which are a part of the
             Hunt group cannot be disconnected"

PO    6057   SLA address needs to be parsed in the   CSI/CSR      Closed
             appropriate tags to send to Synchronoss
             so that it passes schema validation.

PO    6057   SLA EUL ID coming from Siebel will need LSRs         Closed
             to be mapped to a Service Address and
             passed on CSI pre-order response
OR   6314   Several DB orders are failing because the LSRs     Closed
            UNE-P products were converted into FRP
            systems as 'UNE Local Switch Products
            (FBs)'. This is causing the DB orders
            placed against them to fail. Scripts will
            need to be run to update the request
            type stored on these existing products to
            'DB'.

OR   6601   Reject messages should not be sent back LSRs       Closed
            to WISOR when the MIGRTORD Task fails

OR   6601   Reject messages should not be sent back LSRs       Closed
            to WISOR when the MIGRTORD Task fails

OR   6857   Reject messages should not be sent back LSRs       Closed
            to WISOR when the MIGRTORD Task fails

OR   6870   Order level ASR jeopardies are not being ASRs      Closed
            returned to Synchronoss GUI. They
            should be returned just like the task level
            jeopardies are returned.

OR   6870   ASR jeops at the order level are not being ASRs    Closed
            sent back to Wisor
OR   6895   ASR CN Issue | The DD on the ASR CN        ASRs    Closed
            response is being sent back with a format
            of MMDDCCYY but should be sent back
            as CCYYMMDD
PO   6936   For ported out TNs, we need to provide CSI/CSR     Closed
            listing information if available if the MS
            field is populated with L.

OR   7730   LSR Supplements are failing on Manually LSRs       Closed
            created orders
OR   7771   LSR Preorder - CSI Inquiry | Need to     CSI/CSR   Closed
            include logic for CSI Inquiries when the
            MS field on the request is set to 'L'
OR   7803   Within an ASR order in Synchronoss,       ASRs           Closed
            there is a 'Validate' hyperlink above the
            SALI. This link performs a Location
            Inquiry on the address populated in the
            field (similar to the Location Inquiry
            preorder). When this validation is
            performed, M6 returns the following
            error message: "Missing Required Field -
            STATE." This is prohibiting the address
            validation w/in the order.

PO   7874   LSR Preorder - xDSL Loop Qual | Need to LSRs             Closed
            add the WIRECTRAREAFACSID field to the
            xDSL Loop Qual response

PO   7972   LSR Preorder - TN Reservation |             LSRs         Closed
            Assigning TNs for Townshend addresses
            which contain the wrong NPA/NXX.

OR   8090   ASR UNE interval needs to be udpated to ASRs             Closed
            9 days
OR   8202   NPACACK Task needs to be a predecessor LSRs              Closed
            to the ACTIVATE Task and the ACTIVATE
            Gateway event should not fire when its
            in Pending State. This is causing loss of
            dial tone in several instances.

OR   5302   Updated error: No Directory Listing         LSRs         Closed
            Service assicated to the BAN passed
PO   7970   The DLCONTINIT and DLCONTTN fields          Directory    Closed
            under the Directory Section of the FOC      Listing PO
            response are now updated to valid
            vlaues
OR   1556   AB/V OECCKT as TN - to represent            LSRs         Closed
            Migrate from Line to Loop (without TN
            port out)
OR   4865   Need to take the EUL ID passed in the FID   CSI/CSR      Closed
            'SLA' on the CSI response and return the
            actual address in the repsonse to
            Synchronoss
OR   6153   JB\V order creation failing with error      LSRs         Closed
            "The telephone number or circuit
            provided is already in-service or in an
            incorrect status." when the order should
            create.
OR   6769   CB\V sup 2 requests are failing because LSRs             Closed
            the DD task status changes to Ready
            before the DD
OR   6820   For DB/C LNA=X to change a TN,              LSRs         Closed
            ACTIVATE task is missing a gateway
            event. Currently, there is only the
            HGACTIVATION and ACTIVATION
            gateway events. There should be a third
            gw event for the disconnect of the old
            line. As a result, the tn's changes are not
            being made on the switch.

OR   7319   On change and migrate orders where the LSRs              Closed
            LTN has already been disconnected, the
            system is currently sending the reject
            message 'We were unable to locate the
            LTN for the BAN that was submitted.
            Please resubmit with a valid BAN and
            LTN'. Error Message needs to be
            updated to indicate the LTN is not active.


OR   7777   Interval Tables have been updated for      LSR and ASR   Closed
            LSR (and ASR) shortened intervals

OR   7871   When an EB/DB N order is submitted         LSRs          Closed
            with the AAI field populated with RE-
            INSTATE TN, we are rejecting the order
            with the message 'Customer Not Found
            for the TN/Ecckt passed.' We should be
            creating a shell order in this case.

OR   7928   DEMARC - LSR order processing requires LSRs              Closed
            that a technician will populate DEMARC
            information in the workforce
            management system - which will be sent
            to M6 to be stored in the GUI and sent
            back to the CLEC.

OR   8035   Invalid responses are being sent back to ASRs            Closed
            Synchronoss with required fields like
            PON and VER missing
PO   8106   CFA Inquiry is erroring when channel     ASR             Closed
            value does not have leading zero         Preorders
OR    8115   OM is returning a carriage return in the LSRs            Closed
             Error Description of the Error Response
             which is causing a translations issue for
             Wisor. This is causing orders to remain in
             Ack-Accept when they should receive a
             Reject Message.

PLN   8194   For AB/N to add line share, sending the       PLN        Closed
             BAN on the PLN report
PLN   8303   PLN reports are generating multiple rows      PLN        Closed
             per order
OR    8521   CB/Vs with DSL are failing with "COS not      LSRs       Closed
             found" error message.
OR    5006   Migrate orders from retail to wholesae        Order      Closed
             are failing with the error ''Exception in     Creation
             retrieving the Parent Service Item of a
             service - Invalid serv_item_id is present''
             when there are fewer listings than lines.

OR    5062   The SUP1 on shell orders are not flowing      Complex    Closed
             to OM                                         LSRs
OR    5686   Need to return a valid error message for      Error      Closed
             DB orders with Centrex. Previously,           Message
             Synchronoss sent: Error-
             (ASAP.IDX_ORDER_LINE_FEAT_PK)

OR    6029   For port out orders, the sup 2 is failing to LSRs        Closed
             process
OR    6594   EB/J order creation is failing with the      Order       Closed
             error ''Only the Straight Line style code is Creation
             supported for item type LINEDIR at this
             time.'' when rty=FAL and STYC = CI

OR    6835   Supplement Cancel orders should be         Confirmatio   Closed
             confirmed even if original order was not n
             created in OM.
OR    7205   LSR Preorder - CSI Inquiry - When a Non- CSI/CSR         Closed
             Affiliate DSL asset exists on an account a
             7 character USOC is being sent back in
             the CS field causing the transaction to
             error out since the CS field supports a
             maximum of 5 characters

OR    7930   Cut-Through info from the label value in Demarc          Closed
             OM needs to be included on the
             REMARKS field on FOC, PCN and BCN
             back to CLEC on LSRs
OR   8023    Need to disconnect an existing listing for Order      Closed
            a port in order when the NPI field is       Creation
            populated if a listing already exists.
            Currently orders is being rejected with
            "Main Listing Already Exists"

OR   8119   Need to validate the NC\NCI\SECNCI         LSRs        Closed
            values during order creation

OR   8215   MGHOTCUT task needs to be removed           LSRs       Closed
            from the line share migraton provisioning
            plan. This task is causing orders to sit in
            OM because a coordinated hot cut is not
            needed and the task is used to
            coordinate it.

OR   8268   AB/N order creation failing with error     Error       Closed
            "Unable to create an order in the          Message
            system" when the TN is ported out. This
            defect is to correct the error message to
            "The TN requested for Line Share is
            ported out. Please resubmit the order
            with a valid TN"
OR   8486   CB/V Order Creation is failing when the LSRs           Closed
            state is not populated. Error Message
            returned saying "The zip code provided
            on the EU form is not valid. Please
            resubmit the order with a valid zip code."

PO   8512   Need to change the logic on Preorders     CSI/CSR      Closed
            for returing the error message '200 -
            Account not available from this system'.
            This is currently being returned on
            pending port out TNs. We need to return
            a response up until the TN is ported out.


PO   8557   xDSL loop qual pre-orders are not          Loop Qual   Closed
            matching on the corect address. It is
            treating the street address as a street
            prefix and retrieving the wrong address

OR   8576   DB\C orders are not creating, getting  LSRs            Closed
            error message "ERROR WHILE
            PROCESSING ORDER Please verify service
            order details."
OR   8590   Supplement orders are failing in OM with     LSRs      Closed
            the following error message -
            "Unexpected exception while enlisting
            XAConnection .." We need to determine
            the appropriate reject message to send
            back.
OR   8598    Invalid characters (i.e. AAAAA) and         Demarc    Closed
            additional remarks should not be
            returned for the DEMARC
            implementation
OR   8654   Need to update the following error           Error     Closed
            message - "DB SELECT FAILED"                 Message
PO   8401    When a State/Government TN is               CSI/CSR   Closed
            submitted on the CSI Inquiry we should
            return an error of 'BTN Prohibited' rather
            than Account Not Found

OR   8846   The table which is used to link 2 migrate LSRs         Closed
            orders together at the switch and to re-
            use facilities is not getting popluated for
            Migrate requests - This results in loss of
            dial tone.

OR   9017   EB/N with TOS 3--- order creation failing LSRs         Closed
            in M6 kitty Hawk with error "The system
            cannot derive a class of service from the
            information provided. Please review
            your order and validate the information
            provided is correct."

OR   2741   Resale Change orders (EB/ Act C) for a      LSRs       Closed
            Centrex line with TOS 1BF- fails with Final
            error code:3038. This fix will allow the
            system to create the EB/C orders with
            Centrex TNs.
OR   4158   OM should reject the loop orders            UNE Loop   Closed
            (AB/BB) if the cable id and channel pair
            are invalid. This will prevent loops orders
            from creating in the system with an
            invalid channel pair and cable ID
            combination.
OR   5740   The system is throwing the wrong error LSRs      Closed
            message and error code when trying to
            place an order with Invalid
            NC/NCI/SECNCI combination. The
            system will now return a valid and
            precise error message indicating the
            NC/NCI/SECNCI is not a valid
            combination.
OR   7288   Sup 3 on Loop with Number Port (BB/V) LSRs       Closed
            is failing order creation with error
            "Unable to get the service Mapping
            data." This fix will allow the system to
            process supplements to BB/V orders
            which previously failed with this error
            message.
OR   8368   On UNE Loop and Private Line orders (AB LSRs     Closed
            and KB) the system should compare the
            circuits by stripping all the slashes and
            spaces. This will reduce rejected-non
            fatal error messages for 'circuit not
            found' due to formatting differences
            between multiple Verizon legacy source
            systems.

OR   8484   The system needs to return a non-fatal LSRs      Closed
            reject asking for DL information when
            Wholesale Advantage and Resale Migrate
            (DB-EB-V with ELT of A) orders are
            submitted and no listing is found in the
            system. The message should indicate
            that a DL form is required in order to
            create the listing.

OR   8575   Standalone Directory Listing Migration   LSRs    Closed
            (JB\V) with “as-is” end user listing
            treatment (ELT = A) orders are not
            creating in the system and receive the
            error message "Unexpected error
            occurred in the system."

OR   8650   When porting TN's, the system needs to Number    Closed
            support 100 TN's at a time instead of 99 Ports
            on CB/V orders.
PO   8669   The RSCP FID (indicating Reseller/Local LSRs             Closed
            Service Provider change is prohibited)
            and Call Forwarding FIDs are not
            returned on the CSI inquiry to inform the
            CLEC that there freeze on the TN.

OR   8915   Resale change order for a TN change         LSRs         Closed
            (EB/C /LNA of X/LACT of I) is getting
            rejected in M6. This fix will allow the
            system to handle this scenario.
OR   8924   Error message 'NULL' should not be          LSRs         Closed
            returned to Synchronoss on orders
OR   9098   The system needs to update the error        LSRs         Closed
            message returned on a loop make-up
            when the address is not found. The error
            message returned should be 'Loop data
            not available' with an error code of '201'.

OR   8019   Need to enhance PLN functionality for        LSRs        Closed
            when retail products are involved in a
            line share arrangement.

OR   1691   DID orders along with the Trunk         LSRs             Closed
            members have not been migrated into
            the back office order management
            system.
OR   7927   The DEMARC field needs to be added to LSRs               Closed
            the work force management system on
            LSR orders. This field is mandatory for
            the ROC to populate.

OR   8053   Update logic on the ACTIVATE Task for        LSRs        Closed
            Migrate as is scenarios so that it is only
            triggered in the event that there is a
            PIC/LPIC change
PO   8144   Loop Qual pre order should indicate          Loop Qual   Closed
            whether a line is behind a remote
            terminal so that the CLEC knows that
            they cannot offer line share.
OR   8563   Subloop change and disconnect orders         LSRs        Closed
            are failing because the system is
            validating against the incorrect circuit
            table. The system needs to validate
            against the subloop circuit inventory
            table.
OR   8747   Need system support for Migration As-Is LSRs         Closed
            to Wholesale Avantage (DB/W orders)

OR   8790   Hunting migrates on as is and as          LSRs       Closed
            specified orders are causing loss of Dial
            tone
OR   9009   ACTIVATE Gateway events are not being LSRs           Closed
            sent on PIC\LPIC Changes [LNA P]

OR   9013   CB V order with a sup cancellation fails LSRs        Closed
            with invalid error message"An original
            order must be submitted before a
            supplement can be placed on the order."

OR   9053   Automated Jeop's should not be assigned Jeopardy     Closed
            to orders with an ACT of D
OR   9124   Hunting is not being carried over to the LSRs        Closed
            add order on migrates

OR   9233   Many BB/V orders are failing to create  LSRs         Closed
            with "error while supplementing
            MetaSolv order"
PO   9316   When entering an address in the address Address      Closed
            validation Preorder multiple candidates Validation
            are returned even though an exact
            match is found in the database.

OR   9326    All dates returned on the ASR FOC         LSRs      Closed
            should be sent using the format of
            'YYYYMMDD'
OR   9404   Wholesale Advantage Disconnect (DB\D)      LSRs      Closed
            orders are not creating getting error
            message "Unexpected error occured in
            the system."
PO   9411   The ECCKT value is not being returned on   LSR PO    Closed
            the LSR Preorder Collocation Inquiry
            response.
OR   9525   AB\N orders for Line Share are failing     LSRs      Closed
            when the Address is not populated on
            the EU form
PO   9747   Accounts which have hunting are not        CSI/CSR   Closed
            being returned on the CSI/CSR pre-order
            inquiry due to an invalid USOC format.
PO   8363   For the Collocation Facility request if the CFA          Closed
            COSTAT on the response is B or D then
            we should return the Circuit ID in the
            ECCKT field
PO   9897   Exact matches are not being returned for Address         Closed
            addresses with multiple floor values.       Validation
            This examples should now provide an
            exact match. Example: 93 Foss FL 1
            Biddeford, ME 04005

OR   5254   Product and code changes are required      LSRs          Closed
            for hunting across multiple accounts.
            These order will now create, but will
            require additional manual order writing
            steps to facilitate provisioning.

OR   5973   CB V orders failing due to The LTN         LSRs          Closed
            provided in the order is either not listed
            or is already present on an open order.
            These orders should now create.

OR   6637   Resale w/ listing update (EB/J) order       LSRs         Closed
            creation is failing with the error "The LTN
            provided in the order is either not listed
            or is already present on an open order."
            These orders should now create, unless
            associated with a hunt group. These
            orders will still require manual
            intervention.

OR   6882   On Standalone listing change (JB/C)       LSRs           Closed
            orders, the message "The LTN provided
            in the order is either not listed or is
            already present on an open order." even
            though the TN is listed and orders are
            complete.
OR   8052   Line Class Codes (LCC) should             LSRs           Closed
            automatically populate on Wholesale
            Line Products rather than having the reps
            manually add the LCC values. This item
            will improve activation at the switch (by
            ensuring correct values are entered) and
            reducing the touches required by the
            rep.
OR   8756   JBV with ELT A , Sup cancel fails with  LSRs      Closed
            error No Directory Listing Service
            associated to the BAN passed. The
            cancel orders should now be successful
            on these order types.
OR   9083   Implement an upfront validation for ASR ASRs      Closed
            orders submitted with a BAN to validate
            the format of the BAN. This will reject
            the order if the BAN is not properly
            formatted with the following message
            ASR.BAN::THE BAN VALUE IS INVALID.
            PLEASE CHECK YOUR BAN AND
            RESUBMIT THE ORDER.

PO   9162   Dual Premise Address information is not CSI/CSR   Closed
            returning on the CSI/CSR.
OR   9249   The 'DDVRFY' task will be removed from LSRs       Closed
            the provisioning plans of non-expedited
            orders. Orders which are not within the
            standard interval and do not have an
            expedite flag will receive a reject
            message.
OR   9459   DB-C order creation is failing with an  LSRs      Closed
            invalid error message, ''ORA-00001:
            unique constraint" when trying to add
            new features GCZ and CFZ, but the root
            cause was that the TN was ported. The
            new error message is “The TN is already
            ported out and cannot be
            Suspended/Disconnected/Changed/Port
            ed out''

OR   9466   Wholesale Advantage restoral orders are LSRs      Closed
            failing with the following error message:
            "Unable to process item Wholesale Lines
            Product group 1364." Revised message
            is: “The TN/CKT is not in suspended state
            and hence cannot be restored. Please
            check the TN/CKT details and resubmit
            the order.”
OR   9534    Wholesale Advantage disconnect (DB\D) LSRs              Closed
             orders sending error message "The PQTY
             field does not equal the number of lines
             requested on the order". The root cause
             was the TN being disconnected was not
             in service so the error message was
             updated to “The requested TN/ECCKT is
             not in service.”


OR   9537    BB/V order creation is failing with the      LSRs       Closed
             error ''Unhandled process exception
             [ServiceException]''
OR   9746    The Cable ID\Channel Pair validation         LSRs       Closed
             should not be performed on Cancelled
             AB and BB orders.
OR   9877    Number Portability (CB/V) orders are         LSRs       Closed
             failing with an invalid error message "
             The zip code provded on the EU form
             does not match the zip code on the
             existing account."
OR   9883    Invalid error message is being sent on       LSRs       Closed
             Migrates Orders - "Error while
             supplementing.. "
OR   9906     "CFA Not Available" Clarification is sent   ASRs       Closed
             when the provided SCFA is an existing
             circuit. Clarifications were updated for
             this item.
OR   10223   The status of the Circuit on AB/D orders     Jeopardy   Closed
             is getting updated to disconnect at the
             completion of the Activate task but the
             status of the Circuit shouldn't be updated
             until the completion of the DD task in
             order to allow cancellations to process.
             Reference action item: 21.01.


OR   5344    CB / V Order Creation failing with the       Error      Closed
             error "String index out of range: 5"         Messages

OR   6032    PORTOUTs (CB/V) - New order should           LSRs       Closed
             not complete until PCN is sent by disco
             order in order to allow the order to be
             supplemented up until the due date.
OR   8874   Implement the ability to handle up to       LSRs          Closed
            100 lines on a single BB/V request.

OR   8952   When we receive a disconnect order for LSRs               Closed
            DSL, Line Share, or Line Split, we need to
            remove the 'UNE1', 'UCP1', and 'UNN1'
            FIDs for the related TN in Siebel so that
            they do not show up on CSRs for that TN.

OR   8971   OM is rejecting LSR Subloop orders for an LSRs            Closed
            invalid CKT even though the ECCKT exists
            in the custom table to support
            changes/disconnects to subloops.

OR   9299   UNE-Loop disconnect (AB\D) orders       LSRs              Closed
            should not generate hot cut work orders

OR   9633   CB\V orders need to be supported on         LSRs          Closed
            Port out requests for ISDN Lines

OR   9696   Supplement 2 order creation is failing      LSRs          Closed
            with invalid error message "The
            telephone number or circuit provided is
            not in-service" even though the original
            order created.
OR   9697   DB/V order creation is failing in M6 with   Error         Closed
            error message "Missing IN or OUT            Messages
            parameter at index:: 1"
OR   9698   Sup2 order creation is failing in M6 with   Supplement    Closed
            error message "System is currently busy.    s
            Please resubmit the order after some
            time"
OR   9973   Resale and Wholesale Advantage Move         LSRs          Closed
            (DB/T and EB/T) orders are failing with
            the error message "Multiple main listings
            are prohibited. Please provide only one
            LML.", but the orders should create since
            there is an LACT of D and N on the order.


PO   9990   Need to always return a circuit in the      Collocation   Closed
            ECCKT field of the Collocation Inquiry      Inquiry
            response rather than a TN.
PO   9991    Collocation Inquiry - Need to add          Collocation   Closed
             business rule logic for the Shelf and Slot Inquiry
             fields on the Collocation Inquiry if the
             values entered are not the desired length

OR   10099   New Wholesale Advantage order with          LSRs         Closed
             blocking and COS of RRM is failing with
             the error ''The max number of values
             have been entered for label =LCC''

PO   10134   Invalid City error is sent incorrectly on   Location     Closed
             ASR pre-order Location Inquiry for a        Inquiry
             single address
OR   10138   EBV order for pon 3555FLIPRESALE fails      Error        Closed
             with error Unable to process order.         Messages
             Please verify service order details

OR   10140   CB V order for pon L36241605 fails with     Error        Closed
             error : Miscellaneous Error:                Messages
             SP_PSRAPI_UPDATE_ATN: Change not
             allowed
OR   10183   DB V ELT P |Order creation failing with     Error        Closed
             vague error                                 Messages

OR   10204   The DTSENT field on the jeopardy            Jeopardy     Closed
             notification is populated with the
             DTSENT of the order request instead of
             the date and time that the jeopardy
             notification was created. VFO
             "Date/Time" field is accurate.
OR   10226   CFA cable and pair change is swapping       LSRs         Closed
             the CableID and Channel Pair values in
             the M6 GUI. Reference action item:
             15.01.
PO   10291   Location inquiry returning invalid SASN     Location     Closed
             when address is found in EUL                Inquiry

OR   10354   Sup 2 and sup3 orders are failing on        LSRs         Closed
             AB\C, AB\D and AB\V orders. Reference
             action item: 21.01.
OR   10490   Block of TN's is not associated with the    LSRs         Closed
             DID Trunks for a few accounts

OR   10521   EB C pon 2833PICCHG1 on a retail order Error             Closed
             fails but the error message not clear  Messages
OR   10623   Loop Qualification details return circuits LSRs        Closed
             with cut through=N even when the
             location is cut-through. Work orders are
             correctly not being generated. Reference
             action item: 7.01.

OR   10389   Create a pop up reminder to instruct the LSRs          Closed
             technician to send work instructions to
             M6. Reference action item: 12.01.

OR   2303    Resale Migration (EB/W) order creation EB/W            Closed
             is failing with Business ISDN BRI
             telephone numbers
TA   7842    Need to create DLRs for legacy subloops Trouble        Closed
             so that trouble tickets can be placed   Admin
             against them in the system rather than
             by a manual process.

OR   10304   EATN and TNS validation should be       LSRs           Closed
             bypassed for hunting orders (this will
             allow hunting across account orders to
             create as shell)
OR   10405   Need to update REP and REPTEL Fields to Jeopardy       Closed
             indicate the accurate department or
             contact and their telephone number
             based on the type of jeopardy
             notification received.

OR   10501   Invalid reject being sent on same day DD Error         Closed
             directory listing orders.                Messages

OR   10586   EB N order creation fails with error String Error      Closed
             index out of range: 3                       Messages

OR   10602   CB/V order creation fails with invalid    Error        Closed
             error message due to converted data       Messages
             label values. Reference action item:
             4.06.
OR   9294    For all HOTCUT orders, the GESW and       LSRs         Closed
             ASN-EQ task labels should be modified
             during provisioning plan assignment to
             "HOTCUT". Reference action item 3.05


OR   11032   Need SCM updates for NC code LFA-. This ASRs           Closed
             will reduce the amount of SCM Not
             Found errors.
PO   11241   Pre-order response times out on the        Collocation   Closed
             Collocation Inquiry when the cableID and   Inquiry
             channel are unassigned
OR   11282   Add SCM updates for NC codes LG--, LC--.   ASRs          Closed
             This will reduce the amount of SCM Not
             Found errors.
OR   11291   Customers are losing Dial tone on          LSRs          Closed
             migrate orders with hunting (EB/DB)

OR   10565   BANA circuits from LFACS are not present LSRs            Closed
             in M6, prohibiting CLECs from opening
             Trouble Tickets on the circuits

OR   11156   Invalid error is being sent: Cable and    LSRs           Closed
             Channel pair are invalid for the given
             Address Location. This incident is opened
             to fix this validation

OR   7190    Complex shell orders should send back      LSRs          Closed
             listing information on the BCN.

PO   8676    DID/DOD accounts with the USOC ‘TBB’ CSI/CSR             Closed
             are failing schema validation because the
             TN has a ‘/D1’ character which is not
             allowed on a TN.
OR   8691    Supplement of type '3' on Number          LSRs
             Portability (CB\V) orders with Directory                 Closed
             Listings are failing in M6
OR   9634    Wholesale Advantage migration (DB\V) LSRs
             orders for loop to line migration
                                                                      Closed
             requesting a port in are failing in M6

OR   10385   BB/V orders are failing to create with an Error
             error of 'Supplementing Metasolv Order' Messages
                                                                      Closed
             but the order is not a supplement order

OR   10487   For ASOG 39 we need to implement           ASRs
             business rules for the SAC field                         Closed

OR   10635   Port In orders are not automatically       LSRs
             creating the subscription with NPAC.                     Closed
             Reference action item: 11.02.
OR   10803   All AB\D orders including line share      Line Share
             disconnects should generate CO work
             instructions. Currently our system is not
                                                                    Closed
             generating any instruction to remove the
             splitter assignments in the CO.

OR   11164   Need to implement company code          LSRs/ASRs
             validation in M6. If the CCNA/ACNA does
             not match the company that owns the                    Closed
             TN, M6 should reject the order.

OR   11271   Sup cancels are failing on CB\V RCF     Error
             orders because the DD Task is moving to Messages
                                                                    Closed
             Ready before 5 pm on the DD

PO   11361   When submitting a CSI request with an CSI/CSR
             ATN of '2077918963' circuit id is being
             returned in the WorkingTN Field which is               Closed
             causing a schema validation error
             response.
OR    149    Error message 'NULL' should not be        LSRs
                                                                    Closed
             returned to Synchronoss on orders
OR   8357    Synchronoss is incorrectly requiring the ASRs
             RECCKT field for certain MD/D orders.
             Per ASOG, when disconnecting a single
             trunk member, or any number of trunks
             less than 24 (facility), Synchronoss                   Closed
             should not require the recckt since there
             is no facility being disconnected.


OR   9048     For some LSR orders the order              LSR
             responses are being sent using the          Response
             incorrect version, causing the order to                Closed
             look like it is in Ack-Accept or another
             invalid state in the VFO.
OR   10208   Need to update the error message that is    Error
             currently sent on cancelled PONs to read    Messages
             "Cancel request has already been
             processed in M6. Please do not resubmit
             the cancel request." Currently the error
                                                                    Closed
             message "An original order must be
             submitted before a supplement can be
             placed on the order" is being sent, which
             is misleading.
OR    10561   Sup 3 orders on DB\C requests are failing   Error
                                                                      Closed
              with an invalid error message               Messages
OR    10937   PONs are receiving the following error      Error
              message - "System is currently busy.        Messages
                                                                      Closed
              Please resubmit the order after some
              time"
              PLN Code needs to be updated on
PLN   8564    Winbacks - where losing order had a port       PLN      Closed
              out and loop
              Need to handle individual lines when
OR    9453                                                   LSRs     Closed
              porting a Centrex product

              Wholesale Line to RCF orders are getting
              invalid rejects for the disconnect order
              which in turn causes the new order to
              fail. The disconnect orders are getting
              non-descriptive errors such as "System        Error
OR    10263                                                           Closed
              busy, try again later" or "The PQTY field    Messages
              does not equal the number of lines
              requested on the order" and the new
              order is getting "TN is in an incorrect
              status" error message.
              Jeopardies are not flowing back to
OR    11088   Synchronoss for ASRs due to an invalid       Jeopardy   Closed
              field
              Invalid reject is being sent for move
              orders with a directory listing form
              where the LACT = N (as required by
                                                            Error
OR    11197   business rules. The message received is                 Closed
                                                           Messages
              "There is already a main listing for the
              LTN provided on the DL form. Only one
              main listing is allowed per TN."
               Invalid error message "ORA-00001:
              unique constraint
              (ASAP.IDX_ORDER_LINE_FEAT_PK)
              violated" is sent but the correct error       Error
OR    11228                                                           Closed
              message should be "PIC\LPIC submitted        Messages
              on the request is not valid. Please
              validate the values and resubmit the
              order"
              Invalid ASR reject for NC/NCI
                                                            Error
OR    11369   compatibility. Example combination NC:                  Closed
                                                           Messages
              HCE6, NCI: 04DU9.1SN, SECNCI: O4CX9
             Resale Listing orders (EB/J) are failing
             with Unexpected error occurred in the         Error
OR   11582                                                             Closed
             system when the change is to a foreign       Messages
             listing.
             CSI inquiries should return a negative
PO   11667                                                 CSI/CSR     Closed
             response for "Municipal Government"
             BB/V order failing with a class of service
             error of 'The system cannot derive a class
             of service from the information provided.     Error
OR   11733                                                             Closed
             Please review your order and validate        Messages
             the information provided is correct'
             Reference action item: 4.04
             Line Share orders are falling out at the
                                                          Order Flow
OR   11886   Assign Equipment task in the                              Closed
                                                           Through
             provisioning plan
             ASR MD/D orders are getting invalid
                                                           Error
OR   11900   error indicating the TCIC is missing even                 Closed
                                                          Messages
             though the TCIC is populated.
             Account updates for TNs which are not
             under a parent CLEC account to reduce
                                                           Account
OR   12097   the Company validation errors for                         Closed
                                                          Validation
             Reference ID # 2351 (mostly impacting
             Wholesale Advantage numbers).
             Work orders were sent with wrong due
OR   10714   date.                                Workforce Mgmt       Closed
             Reference action item: 16.05.
             When submitting a Loop Makeup using a
             TN the service address returned on the
             response is different than the service
OR   12300                                           Loop Qual         Closed
             address returned on the Address
             Validation response when using the same
             TN on the request.

              Invalid error: Cable and Channel pair are
                                                           Error
OR   11640   invalid for the given Address Location-                   Closed
                                                          Messages
             CONT'D (related to Incident 11156)

             Directory Listing (Request Type JB or ACT
OR   11303   = J) orders need to allow same day due          LSRs      Closed
             dates.

             DID information (CLT circuit and TN info)
PO   10518   is missing in Siebel resulting in a CSI         CSR       Closed
             inquiry with only DL information
             Need to enhance the error message for
             multi-line or multi-circuit orders to
                                                            Error
OR   10914   indicate which TN(s) or ECCKT(s) failed so                  Closed
                                                           Messages
             that the CLEC knows which lines/circuits
             to update. Reference action item: 3.03.
             Workaround to address - "System is
             currently busy. Please resubmit the order      Error
OR   11034                                                               Closed
             after some time" -Oracle SR                   Messages
             7734302.993
             Invalid error message sent to
                                                            Error
OR   11049   Synchronoss for Disconnect Orders                           Closed
                                                           Messages
             against In Service Circuits
             Need to clean up the UNN1 and UNE1
             and UCP1 FIDs on shared line TNs where
OR   11054                                                    LSRs       Closed
             the data was disconnected but the FIDs
             are still on the shared line TN.
             The Two-Six code needs to be sent to
OR   11142   CDG. This field will show up on the CABS      ASR Billing   Closed
             bill.
             PIC\LPIC validations need to be
OR   11167                                                    LSRs       Closed
             performed before order creation
             Invalid/Vague error message: Error while       Error
OR   11258                                                               Closed
             retrieving the Metasolv Order                 Messages

             Sup cancels placed on orders which are
OR   11272   already cancelled in M6 should send a            LSRs       Closed
             confirmation back to Synchronoss


             Foreign/Toll Free Listings are invalidly
             rejected with error message "The main
                                                            Error
OR   11273   listing for the LTN provided does not                       Closed
                                                           Messages
             exist or the main listing is not ordered on
             the same order as the additional listing."


             Need to prohibit YPHV field from being
             populated (even with the value 'NONE') if
             the listing is a chargeable additional
OR   11318                                                    LSRs       Closed
             listing (RTY = LAL). This will allow orders
             to flow through to Idearc without failing
             the Idearc business rules.
             FOC not being sent after SUP 1 (Cancel)
OR   11508                                                   ASRs        Closed
             for ASR orders
             Invalid Missing IN or OUT parameter at       Error
OR   11562                                                               Closed
             index:: 1 Error message for DBV order       Messages

             Migration and Change orders are failing
                                                          Error
OR   11588   with the error message "Unexpected                          Closed
                                                         Messages
             Error occurred in the system."
             For PIC change order, a valid reject
OR   11662   message should be sent for the TN     Error Messages        Closed
             having Freeze Indicator as "Y"
             ASR LD/D order getting message "Error
OR   11699                                              ASRs             Closed
             while processing ASR order"
             ASR MD/N orders recieving "Unable to
OR   11763                                         Error Messages        Closed
             find traffic class" error
             Invalid error for Sup 2s applied to AB/N
             orders. The error received is "Invalid
OR   11780                                            Error Messages     Closed
             cable and channel pair" but the original
             order created without the error.
             Order creation fails for a Wholesale
             Advantage change order to disconnect a
OR   11943   line with error System is currently busy. Error Messages    Closed
             Please resubmit the order after some
             time
             Incorrect error msg for DBC orders: The
             Telephone Number 6034711200 already
OR   11953                                             Error Messages    Closed
             exists in Inventory as a Working
             Telephone Number
              Need to update error message "SCM Not
OR   11978   Found' to "Invalid NC/NCI/SECNCI          Error Messages    Closed
             combination. - SCM'
             DB\T (wholesale advantage move) order
OR   12088   creation is failing with an invalid messageError Messages   Closed
             - "MSAG Address is invalid"
             LSR Preorder - xDSL Loop Qual | We
             need to remove the lstfr field from the
PO   12091                                              LSRs             Closed
             xDSL Loop Qual response.
             Reference action item 40.06
             Company logic validation needs to be
OR   12191   implemented for standalone directory Account Validation     Closed
             listing orders.
             TN status is not updated correctly when
OR   12196   a suspended service is restored on a     TN Status          Closed
             Wholesale TN
             Order creation fails with an error
             indicating that the city is invalid. This is
OR   12225   due to an aparment number coming in Error Messages            Closed
             lower case. System needs to accept
             lower case values for this field.

             Need to address root cause for the issue
             where a reject message is thrown
OR   12315   indicating "ORA-00001: unique constraintError Messages        Closed
             (ASAP.IDX_ORDER_LINE_FEAT_PK)
             violated" in error.
             Sup 1 Cancels to Port outs (CB/V) are
             getting invalid reject message stating
OR   12546                                             Error Messages      Closed
             "Unexpected error occurred in the
             system"
             Invalid error mesage is being sent on
             AB\N (new loop) orders placed on Cable
             ID\Chan pairs which are in service. The
OR   12072   correct message for this scenario is       Error Messages     Closed
             "Cable ID\Chan pair requested on the
             order are already in use. Please verify the
             details and resubmit the order":


             Need to provide jeopardy details in the
             remarks of the jeopardy notification to
OR   10404                                               Jeopardy         Deployed
             allow the CLECs to receive more detail.
             Reference action item: 20.02.


             Wholesale Line to RCF conversion is
                                                                         Deployed in
OR   8608    currently failing to create on a single       LSRs
                                                                         Production
             order
             Additional support for dual service
                                                                         Deployed in
OR   10625   (DDDO) on outside moves. Reference            LSRs
                                                                         Production
             action item: 8.02.
             An error message from M6 to
             Synchronoss is not sent for SDN orders                      Deployed in
OR   10921                                                 ASRs
             submitted using 'In Service' CFA                            Production
             transport.
             The TSC is not returned on the                              Deployed in
OR   11076                                                 ASRs
             Confirmation                                                Production
             Invalid Error Message
             SP_PSRAPI_UPDATE_ATN but the error
             message should have been "The                Error          Deployed in
OR   11280
             requested TN is not in unassigned or        Messages        Production
             Reserved status. Please resubmit the
             request with a valid TN"
             Invalid error message for LTN / BAN                         Deployed in
OR   11320                                                 LSRs
             rejection on DBV orders                                     Production
             Mileage logic for special access needs to
             be updated for cases when the CFA is                        Deployed in
OR   11647                                                 ASRs
             populated and the MUXLOC should be                          Production
             used to calculate the mileage.

             Resale and Wholesale Advantage orders
             for TNs associated to Centrex products
             are not creating in order management
                                                                         Deployed in
OR   11963   system due to a rule that would not            LSRs
                                                                         Production
             allow centrex order to create for EB/DB
             request types. This will remove the logic
             that prohibits this activity

             Wholesale Advantage migration orders
                                                                         Deployed in
OR   12009   which are migrating from a loop to a line      LSRs
                                                                         Production
             are not updating the PIC/LPIC values.

             Need to return DEMARC information on
                                                                         Deployed in
OR   12023   manually created orders. Reference           Demarc
                                                                         Production
             action item: 41.04
OR   12028                                             Error Messages
             Directory Listing change orders (JB\C) are
             failing with error "We were unable to                       Deployed in
             locate an active LTN for the BAN that was                   Production
             submitted" but the LTN exists.
             Wholesale Advantage migrate order is
             failing for "The PQTY field does not equal
             the number of lines requested on the                        Deployed in
OR   12218                                              Error Messages
             order"                                                      Production
             when trying to migrate all lines using TNS
             = A.
             PON is getting invalid error message
                                                                         Deployed in
OR   12344   stating that the DSL location ID does not Error Messages
                                                                         Production
             match the Voice location ID.
             Need to update due date calculation
             logic so that it properly calculates the                    Deployed in
OR   12361                                            Error Messages
             due date interval for same day due date                     Production
             on directory listings.
             Due Date interval for all DB\D orders
             needs to be updated to allow same day                       Deployed in
OR   12415                                                  LSRs
             due date on Wholesale Advantage                             Production
             disconnect orders
             Inactive Assets are being returned on the
                                                                         Deployed in
PO   12554   CSI pre-order response. Only active          CSI/CSR
                                                                         Production
             services should be returned.
             Port out orders (CB/V) are erroring with
                                                                         Deployed in
OR   12556   the message "Unable to create an order         LSRs
                                                                         Production
             in the system"
             Current PLN implementation is
                                                                         Deployed in
OR   12704   generating PLN records for AB/N orders         PLN
                                                                         Production
             (i.e. new loops), which is inaccurate.
             As part of reject replay, Pons with sup
                                                                         Deployed in
OR   12891   field in xml fails to create in M6 with no Error Messages
                                                                         Production
             error message.
             EB/C (Wholesale Line to RCF conversion)
             order creation is failing in M6 with the                    Deployed in
OR   12978                                            Error Messages
             error message "Atleast one additional                       Production
             path is required for RCF migration"

             Standalone directory listing migration
             orders are failing with the error ''The
                                                                         Deployed in
OR   13120   TN/Circuit:6038935586 does not belong Error Messages
                                                                         Production
             to the company specified on the order.
             Reference ID: 1784, 2678153''
             The FOC task is missing on Resale
OR   13025                                                   LSRs         Deployed
             Vacation Suspend orders
             ASR MD trunk order - Existing CFA not
OR   11702                                                  ASRs           Closed
             being pulled in
             Request fails with error "Error in
             executeCopyServItemProc Insert
             dir_list_srsi:ORA-01400: cannot insert
OR   12224                                             Error Messages      Closed
             NULL into
             ("ASAP"."DIR_LIST_SRSI"."REFERENCE_N
             UMBER")"
             FOC is sent on wrong version of order for
OR   13375                                              Confirmation       Closed
             some Sup Cancel orders
             OSP Work instructions and work order
OR   13401   not created for DB/C order with Move         LSRs         Closed
             Outside Wire USOC RWW.
             Need to update the logic for populating
             the F1LPCP, F2LPCP, F3LPCP, F4LPCP and
PO   12699                                            Loop Makeup     Deployed
             PGPRES fields on the Loop Makeup
             Response.
             Orders are not creating for DB\C, to add
OR   10273                                                LSRs        Deployed
             a line with blocking
             Need to provide jeopardy details in the
OR   10485   remarks of the jeopardy notification       Jeopardy      Deployed
             when the jeopardy is manually issued.
             CFA inquiry should be rejected if the
OR   10634   ACNA on the circuit does not match the ASR Preorder      Deployed
             ACNA on the request
             Line Share orders for CP serviced off RT's
OR   10736                                              LSRs          Deployed
             should be rejected by M6
             DEMARC information for the PCN and
             BCN should be retrieved directly from
OR   10893                                                LSRs        Deployed
             GESW if there are no CO or OSP work
             insructions generated by M6

             Update logic for DEMARC to include the
             following requirements:
             The demarc returned on the PCN and
OR   10911   BCN notice should always be on the         Demarc        Deployed
             outside ticket; Need to always pull from
             OSP work order regardless of WO order.
             Reference action item: 16.09.
             DEMARC information on PCN and BCN
             needs to be updated if the Cut- Through
OR   11125                                                 LSRs       Deployed
             information retrieve prior to FOC is
             incorrect
             VFO/SOI Preorder functionality can be
             used by any CLEC to view any other CLEC
OR   11789                                             LSR Preorder   Deployed
             service orders plus additional fields for
             SOI response
             Invalid Error Message is being returned
             on order for TNs which have pending
             orders. Error message states that the
OR   11899   "TN fetched from the EATN is not         Error Messages      Deployed
             Inservice." The error message should
             indicate that there are pending orders on
             the TN submitted on the order.
             Need to send Loop Qual reason not
PO   12021   qualified information for PARTS orders.       Loop Qual      Deployed
             Reference action item: 1.01
             ASR - Need to update FOC to include
OR   12022                                                   ASRs         Deployed
             RID, DLRD and PTD dates
             Manual order creation should return cut
OR   12024   through information. Reference action          Demarc        Deployed
             item: 41.05
             PON is getting invalid error message
OR   12345   stating that the Switch Information is not Error Messages    Deployed
             available.
             Update NQL Reason for addresses on
PO   12723                                              xDSL Loop Qual    Deployed
             xDSL Loop Qual response.
             Implement logic to dynamically calculate
OR   12725                                              xDSL Loop Qual    Deployed
             the NQL Reasons
             Supplement due date on CB\V order has
OR   12940   supplemented disconnect order but not            LSRs        Deployed
             Add/Port Out order
             When CB/V orders are Supplemented
OR   13024                                                    LSRs        Deployed
             FOC is not sent
             JBC orders for Complex Listings creating
OR   13219                                                  LSRs          Deployed
             two duplicate new orders in M6


             Error message update for error: Activity
             Code Disconnect is not valid for the
             selected action.An Error occurred during
OR   13276   the Custom Validation Procedure: .."        Error Messages   Deployed
             Updated: An Activity of Disconnect is not
             valid for this order due to a pending
             order <order #> that exists on this circuit.
             Error message update for error: Error in
             executeCopyServItemProc Insert
             dir_list_srsi:ORA-01400: cannot insert
             NULL into
OR   13278   ("ASAP"."DIR_LIST_SRSI"."REFERE          Error Messages     Deployed
             Updated: There was an error retrieving
             the listing associated to your order.
             Reference ID: <previous order # that
             failed to update the DL>
             Error message update for error:
             Exception occurred; description:
             Miscellaneous Error:
             SP_PSRAPI_UPDATE_ATN: Cannot find a
OR   13281   valid (Unassigned or Reserved)          Error Messages      Deployed
             Updated: The telephone number
             provided is not in unassigned status in
             MetaSolv and therefore cannot be
             placed on the order.

             Error message update for error: Invalid
             Relationship: Invalid product relationship
             supplied for spec id = 1381.
OR   13282                                              Error Messages   Deployed
             Updated: The services requested on this
             order are not configured correctly in the
             system.
             MIGRATE task missing from EB
OR   13381                                                  LSRs         Deployed
             provisiong plan for EBC, CR-9750
             DTSENT field on the Jeopardy notices are
OR   13443                                               Jeopardy        Deployed
             wrongly populated
             EB\W order getting error message
OR   13472   "Unexpected Error occurred in the        Error Messages     Deployed
             System."
             DDVRFY task is not included in the ASR
             provisioning plan even if the DD is on
OR   13626                                                 ASRs          Deployed
             saturday (standard interval=failure in
             user data)
             DB\V order getting error message
OR   13670   "Unexpected Error occurred in the        Error Messages     Deployed
             System."
             ASR| MD/N/D orders not
OR   13676   pulling/creating trunks or sending            ASRs          Deployed
             clairfication notice back to VFO
             Orders and supplements are not reaching
OR   15377                                                  LSRs           New
             M6
             Display CLEC Name/ACNA on Work
             Orders (Related items 11131 and 11132
OR   11130                                                   LSRs     Deployed
             for downstream systems to accept the
             change)
             Work instructions are generated on the
OR   11714   Disconnect order instead of on the add          LSRs     Deployed
             order for AB/V Hotcuts
             CFA validation is incorrectly sending back
OR   13811   an error for invalid channel, although the     ASRs      Deployed
             channels are free.
             EB/DB migration orders which have a
OR   13949   ported in TN will have a MGHOTCUT task          LSRs     Deployed
             added
             ASR error message for WACD1 needs to
OR   14102   be shortened to be within the 120              ASRs      Deployed
             character limit
             Update rules so that the following
OR   14475   jeopardy codes are returned to the CLEC:      Jeopardy   Deployed
             1B, 1K, CB
             Synchronoss LSR orders will either:
             1) receive a more descriptive error
             message when value of PQTY field is
OR   14839                                                   LSRs     Deployed
             incorrect. Or...
             2) validate if the PQTY field has been
             populated with the correct value.
             CRM should add the CFN FID in the FID
PO   15221                                                 CSI/CSR    Deployed
             List LOV
             Need to wait for response from CRM
OR   7840    system that the listing record has been         LSRs     Deployed
             extracted before sending BCN.
             Apply data patch to update blocks of TNs
             which were not built onto accounts so
OR   13848                                                   LSRs     Deployed
             that migration orders can flow for the
             TNs

             New DL validation when order submitted
             in Synchronoss. M6 will send an inquiry
             to Siebel to validate if listing does not
             exist, or a main listing already exists, or
OR   14420   there is no listing for the LTN and ALI         LSRs     Deployed
             code combination. If the listing activity
             on the order does not match the listing
             status in Siebel, the order will reject to
             the CLEC via Synchronoss.
             Need Wholesale DSL USOCs marked as
PO   14532                                                CSI/CSR       Deployed
             provisionable in the Product Workbook
             Supplement confirmation is not sending
OR   14594   back to Synchronoss for DB/J                  LSRs         Deployed
             Supplement order
             EB V Loop to Line order creation failing
OR   14674                                                 LSRs         Deployed
             with a port out TN
             Need to remove company validation for        Service
PO   14698   SOI pre-orders if the order is to port out    Order        Deployed
             a foreign TN                                 Inquiry
             Update Resolution comments should be
OR   14751   provided in Order Completion message          LSRs         Deployed
             when jeopardy code placed
             Call forward number will display in Siebel
OR   14968   so it can be included in CSI inquiries        LSRs         Deployed
             returns in Synchronoss
             CFA validation will be performed after
OR   15088                                                 ASRs         Deployed
             supplement
             M6 is accepting disconnect orders on
             previously disconnected circuits. This is
OR   14951   to ensure a proper error is sent to           LSRs          Closed
             Synchronoss to prevent 'double'
             disconnecting.
             Invalid error message
             "SP_PSRAPI_UPDATE_ATN: Change not
             allowed. You cannot make a change to
             6037401333. The telephone number                          Deployed to
OR   11206                                            Error Messages
             status conflicts with a status currently                  Production
             implemented.., 6037401333-1 not
             processed" is sent but the TN status is
             valid for the order activity
             Missing Work Instruction for POTS+DSL
             Hotcut Orders. Only 1 set of work                         Deployed to
OR   12536                                                 LSRs
             instructions were created but there                       Production
             should have been 2.
             New validations on ASRs when UNIT is
             populated with something other than 'C'
                                                                       Deployed to
OR   12942   on ASR orders. A value of 'B' is allowed      ASRs
                                                                       Production
             on MD orders for manual billing but
             prohibited for other request types.
                                                                       Deployed to
OR   14782   FOC is not being sent back on KB orders       LSRs
                                                                       Production
             Synchronoss trouble tickets requesting
             Outside Plant work on dark fiber (LXFU)
                                                                        Deployed to
TA   14878   circuits will be rejected with the error         LSRs
                                                                        Production
             message "Invalid Service ID - TN or CID
             not valid"

             New logic to support pre qualification on
             CLEC for DSL through a collocation. If the
             LC field is populated on the response, the
                                                                        Deployed to
PO   14919   end user location is served behind a           Loop Qual
                                                                        Production
             remote terminal. If there is no LC field
             populated, the address is served by the
             Central Office.




             T and F orders are being manually moved
             to the RCMAC Queue when one of the
                                                                        Deployed to
OR   15169   orders completes and the second does             LSRs
                                                                        Production
             not. This causes a delay in order
             completion.




             TOS will be a required field for manually
                                                                        Deployed to
OR   15289   created orders to prevent Directory              LSRs
                                                                        Production
             Listing fallout in Siebel.
             ALI code will be required for additional
                                                                        Deployed to
OR   15290   listings on manually created orders to           LSRs
                                                                        Production
             prevent Directory Listing fallout in Siebel.

             LTN (listed telephone number) will be
             required on manually created orders                        Deployed to
OR   15291                                                    LSRs
             with directory listings to prevent                         Production
             Directory Listing fallout in Siebel.

             TN FID will be required on manually
                                                                        Deployed to
OR   15295   created orders with directory listings to        LSRs
                                                                        Production
             prevent Directory Listing fallout in Siebel.
             Reporting capability for M6 / Siebel                       Deployed to
OR   15383                                                  LSRs/ASRs
             Customer Embedded Base Sync                                Production
             Sup 2 orders on JB/C (Standalone Listing
                                                                            Deployed to
OR   15478   Change) orders are failing to supplement        LSRs
                                                                            Production
             the date and send a confirmation.
             Incorrect error message indicating PIC
             freeze exists is thrown against a PIC
                                                                            Deployed to
OR   15938   change order when the existing                   LSRs
                                                                            Production
             Telephone Number is missing PIC/LPIC
             information.
             Add the Remote Terminal CLLI to the LQS
                                                                            Deployed to
PO   16070   view (this is to support the return of this Loop Qual
                                                                            Production
             field on the pre-order.
             ITC records are not updating Dual Name
DL   14656                                              Directory Listings Verified in Test
             correctly
             The information in the Implementation
             Contact section of the order should map
OR   14926                                                LSRs/ASRs        Verified in Test
             to M6. Email address in the Remarks
             section will also be mapped in M6.

             Edits should be in place to prevent the
             Wholesale Customer from submitting an
OR   14927   order and then after the provisioning           LSRs          Verified in Test
             plan is assigned they supplement and
             change the product.

             Remarks entered by a Carrier in the
             remarks field of an order should map to
OR   14930                                                   LSRs          Verified in Test
             the main worklog in M6 so all internal
             organizations can see the remarks.

             The AAI field currently is not mapping to
             the main worklog field in M6. Any
             information entered on the LSR should
OR   14931                                                   LSRs          Verified in Test
             map over to M6 so necessary
             organizations can see the request details.


             CFA validations to be performed for ASRs
OR   16308   based on NC/NCI/SECNCI for Speical              ASRs          Verified in Test
             Access circuits
             Circuits cannot be retrieved when the
OR   16414   circuit ends in double virgules. System         ASRs          Verified in Test
             throws an ECCKT Not Found error.
             Need to flow FIDs UCP1, UNE1, and
             UNN1 to Siebel for Wholesale Advantage
OR   16751                                                  LSRs       Verified in Test
             orders so that the values can be returned
             in a CSR.
             Resale billing update status will be
OR   13568                                                  LSRs       Verified in Test
             tracked on the order in M6
             Directory Listing update status will be
OR   14417                                                  LSRs       Verified in Test
             tracked on the order in M6
             Siebel update status will be tracked on
OR   14418                                             LSRs and ASRs   Verified in Test
             the order in M6
             CABS billing update status will be
OR   14419                                             LSRs and ASRs   Verified in Test
             tracked on the order in M6
             Tool to allow reps to retrieve and update
OR   14493   USOCs on ASR orders prior to sending          ASRs        Verified in Test

             Billing Account billing systems
             downstream toNumber will be validated
OR   14424   prior to order creation to confirm it     LSRs and ASRs   Verified in Test
             exists in downstream billing systems.
             During Order Creation validation Siebel
             will confirm that the YPH is populated on
OR   15285                                                   LSRs      Verified in Test
             New Business listings which are free.
             (LML/LAL)
             During the Order Creation validation
             Siebel will check if listing is retail and if
             YPH value is populated. YPH is prohibited
OR   15286                                                   LSRs      Verified in Test
             for all retail listings as well as business
             additional charged listings and
             change/migration orders

             During the Order Creation validation
             Siebel will confirm no main listing exists
OR   15288                                                   LSRs      Verified in Test
             for the BTN passed when adding an
             additional listing
             Tool which will provide capability for
             representatives in the service center to
OR   15370                                                   LSRs      Verified in Test
             'clone' a model order for faster order
             entry.
             Tool which will use order from
             Synchronoss to populate labels and
OR   15371                                                   LSRs      Verified in Test
             values on complex orders which are
             manually keyed today.
             M6 needs to have a task pop up in M6
OR   15838   when a rep tries to complete a task             LSRs      Verified in Test
             which has the RPON field populated
             Work orders are not creating for sub
OR   17496   loop requests, requiring the WFM-OSS          LSRs     Verified in Test
             task to be performed manually.


             Change of product (NC/NCI) code should
OR   17502                                                 LSRs     Verified in Test
             be prohibited on supplement orders.


             DEMARC Information is not being
OR   17004   returned on Cut through orders (Binding       LSRs     Verified in Test
             post is not being returned)
             New process to allow for product
OR   8169    migrates and re-use of facilities (POTS to    LSRs        Deployed
             CENTREX)
             NPAC concurrence messages are not
OR   13812   being sent on orders requesting a port        LSRs        Deployed
             out for ported in TNs


             Standalone Listing Disconnect (JB/D)
OR   16209   orders are being rejected if a Supplement     LSRs        Deployed
             to Cancel (SUP 1) is placed.


             Dual name is not returning correctly on
PO   18219                                                 LSRs        Deployed
             CSI/DL pre-order inquiries
             CFND FID is not being returned on the
PO   18498   pre-order CSR even though value is           CSI/CSR      Deployed
             populated in Siebel.
             Additional FIDs need to be added to be
PO   18499                                                CSI/CSR      Deployed
             returned on CSI pre order response
             Change Request to establish an
             automated way of applying a jeopardy to
OR   10465   NPAC-ACK orders when the carrier              LSRs        Deployed
             misses the DD and they fall into the
             WRPRTOUT queue
              Actual
Submitted   Production                    Comments                      FairPoint/CLEC
               Date
2/9/2009    2/15/2009 Update (2/13 7p): Defect 220 is "Approved" for
                       the next CRM build. This will resolve all CSIs
                       that were failing due to Account Name being
                       greated than 25 characters.

2/9/2009    2/15/2009 Update (2/13 7p): Defect 344 is "Approved"
                      for the next CRM build. This message should
                      not be returned for any TNs that are part of a
                      centrex product.

2/9/2009    2/15/2009 Update (2/13 7p): Defect 348 is "Approved" for
                      the next CRM build. The RTY field mapping has
                      been updated.


2/9/2009    2/15/2009 Update (2/13 7p): This was a symptom of 348 -
                      since the RTY field was coming incorrectly,
                      Wisor was suppressing the service address,
                      even though the FRP systems are sending it.
                      RTY has been resolved, therefore the service
                      address should be populating now.

2/9/2009    2/15/2009 Update (2/13 7p): This was a symptom of 348 -
                      since the RTY field was coming incorrectly,
                      Wisor was suppressing the account name field,
                      even though it was being returned by the FRP
                      systems. RTY has been resolved, therefore the
                      service address should be populating now.

2/9/2009    2/15/2009 Update (2/14): Data patch applied to update
                      the attributes in the FRP systems.


2/9/2009    2/15/2009 Update (2/14): Data patch applied to update
                      the company codes in the FRP systems.

2/12/2009   2/15/2009 Update (2/14 ): We were able to successfully
                      reserve a TN in production (and cancel that
                      reservation). For the txnum mentioned in the
                      defect the CLEC did not provide key fields such
                      as the resid in order to get the TN Reservation
                      fulfilled.
2/17/2009   2/16/2009 (Update 2/15): Updated logic to retrieve
                      Wholesale Advantage TNs in addition to retail
                      and resale TNs.
2/12/2009   2/18/2009 Update (2/17): This has been resolved.




2/17/2009   2/20/2009 Update (2/19): This was resolved and is
                      working in production environment today.




2/14/2009   2/20/2009 Update (02/19 12p): Wisor has resolved the
                      issue with all pre-orders timing out for
                      particular companies. Need additional data if
                      there are remaining timeouts.

                        Update (02/19 12p): On the call with Sovernet
                        on 2/19 the timeout issues appeared to be a
                        Wisor issue. Requested Gwen and Patty to
                        follow-up with Wisor today on this issue.


2/16/2009   2/27/2009


2/20/2009   2/27/2009
 2/8/2009   2/28/2009

2/12/2009   2/28/2009

2/14/2009   2/28/2009


2/19/2009   2/28/2009

2/19/2009   2/28/2009


2/19/2009   2/28/2009


2/19/2009   2/28/2009
2/20/2009   2/28/2009

2/22/2009   2/28/2009
2/20/2009   2/28/2009
2/20/2009   2/28/2009
2/21/2009   2/28/2009

2/21/2009   2/28/2009


2/21/2009   2/28/2009
2/21/2009   2/28/2009

2/22/2009   2/28/2009

2/20/2009   2/28/2009
2/23/2009   2/28/2009

2/22/2009   2/28/2009


2/26/209    2/28/2009


2/22/2009   3/3/2009


2/20/2009   3/3/2009
2/24/2009   3/3/2009

2/28/2009   3/3/2009

2/12/2009   3/6/2009

2/16/2009   3/6/2009

2/22/2009   3/6/2009


2/23/2009   3/6/2009


2/27/2009   3/6/2009


2/24/2009   3/6/2009
2/24/2009   3/6/2009

2/24/2009   3/6/2009

2/24/2009   3/6/2009

2/27/2009   3/6/2009

2/12/2009   3/8/2009

2/22/2009   3/10/2009
2/24/2009   3/10/2009

2/27/2009   3/10/2009




3/6/2009    3/10/2009


2/22/2009   3/11/2009

2/22/2009   3/11/2009




2/24/2009   3/11/2009

3/4/2009    3/11/2009


3/6/2009    3/11/2009




3/6/2009    3/11/2009


3/9/2009    3/11/2009

3/9/2009    3/11/2009


2/16/2009   3/13/2009

            3/13/2009
2/21/2009   3/13/2009

2/23/2009   3/13/2009

            3/13/2009

            3/13/2009




            3/13/2009


3/12/2009   3/13/2009

2/21/2009   3/16/2009

2/20/2009   3/16/2009 We are working to correctly map the hunting
                      information in the response.
2/21/2009   3/16/2009

2/22/2009   3/16/2009

2/23/2009   3/16/2009


2/26/2009   3/16/2009


2/28/2009   3/16/2009 This is impacting all Centrex lines.

2/27/2009   3/16/2009

3/4/2009    3/16/2009




3/4/2009    3/16/2009


3/10/2009   3/16/2009
3/6/2009    3/16/2009 For multi-line accounts the CSI/CSR is returning
                      the ATN multiple times
3/6/2009    3/16/2009




3/6/2009    3/16/2009


3/7/2009    3/16/2009

3/6/2009    3/16/2009 Updating logic to include all Lefthanded FIDs

3/7/2009    3/16/2009


3/6/2009    3/16/2009

3/9/2009    3/16/2009

3/10/2009   3/16/2009




3/12/2009   3/16/2009




3/14/2009   3/16/2009


3/14/2009   3/16/2009


3/15/2009   3/16/2009

2/18/2009   3/17/2009




2/25/2009   3/17/2009


2/26/2009   3/17/2009
3/4/2009    3/17/2009


3/10/2009   3/17/2009
 3/7/2009   3/18/2009 Code working as expected so this issue has
                      been closed.
3/6/2009    3/19/2009


3/12/2009   3/19/2009


2/13/2009   3/20/2009

2/20/2009   3/20/2009

2/23/2009   3/20/2009

2/26/2009   3/20/2009

3/2/2009    3/20/2009




3/2/2009    3/20/2009

3/3/2009    3/20/2009




3/3/2009    3/20/2009




3/3/2009    3/20/2009


3/3/2009    3/20/2009
3/5/2009    3/20/2009




3/5/2009    3/20/2009

3/5/2009    3/20/2009

3/8/2009    3/20/2009


3/11/2009   3/20/2009

3/18/2009   3/20/2009




3/18/2009   3/20/2009




3/19/2009   3/20/2009

3/11/2009   3/21/2009




3/2/2009    3/23/2009

3/22/2009   3/23/2009




3/17/2009   3/24/2009

3/17/2009   3/24/2009




3/23/2009   3/24/2009

3/23/2009   3/24/2009


3/10/2009   3/25/2009
3/12/2009   3/26/2009


3/18/2009   3/26/2009




3/21/2009   3/26/2009

3/23/2009   3/26/2009




3/24/2009   3/26/2009




3/24/2009   3/26/2009

3/10/2009   3/27/2009


3/22/2009   3/27/2009


3/25/2009   3/27/2009


3/25/2009   3/27/2009


3/25/2009   3/27/2009




2/21/2009   3/28/2009

3/7/2009    3/28/2009


3/7/2009    3/28/2009
3/10/2009   3/28/2009


3/13/2009   3/28/2009


3/14/2009   3/28/2009




3/14/2009   3/28/2009

3/17/2009   3/28/2009


3/21/2009   3/28/2009

3/23/2009   3/28/2009




3/9/2009    3/29/2009


3/17/2009   3/30/2009

3/27/2009   3/30/2009


3/26/2009   3/31/2009


3/28/2009   3/31/2009




3/28/2009   3/31/2009




3/13/2009   4/1/2009

3/8/2009    4/2/2009
3/10/2009   4/2/2009




4/1/2009    4/2/2009    This issue is being tracked with Defect 4139.

3/13/2009   4/3/2009

3/17/2009   4/4/2009


4/6/2009    4/4/2009




3/28/2009   4/4/2009


3/28/2009   4/4/2009




3/28/2009   4/4/2009

3/28/2009   4/4/2009




3/28/2009   4/4/2009
3/29/2009   4/4/2009

3/20/2009   4/6/2009




2/18/2009   4/10/2009


2/18/2009   4/10/2009


2/22/2009   4/10/2009
2/24/2009   4/10/2009




3/7/2009    4/10/2009

3/17/2009   4/10/2009




3/28/2009   4/10/2009
3/28/2009   4/10/2009




3/28/2009   4/10/2009

3/28/2009   4/10/2009

3/28/2009   4/10/2009

4/1/2009    4/10/2009




4/2/2009    4/10/2009

4/2/2009    4/10/2009




4/10/2009   4/10/2009 After further research, we discovered that
                      listings that are part of a summary BAN, should
                      be sent as JB/C with LACT D. The summary
                      BAN should be passed in the BAN1 field and the
                      End User Listing that should be deleted should
                      be sent in the LTN field on the listing form.

3/31/2009   4/14/2009




3/2/2009    4/15/2009


3/7/2009    4/15/2009
3/24/2009   4/15/2009




3/28/2009   4/15/2009




3/28/2009   4/15/2009




3/28/2009   4/15/2009

3/28/2009   4/15/2009


3/28/2009   4/15/2009

4/14/2009   4/15/2009


4/14/2009   4/15/2009


4/14/2009   4/15/2009


4/14/2009   4/15/2009


4/14/2009   4/15/2009


4/7/2009    4/15/2009


4/14/2009   4/15/2009


4/14/2009   4/15/2009

3/4/2009    4/18/2009

3/13/2009   4/18/2009
3/28/2009   4/18/2009




4/17/2009   4/18/2009

4/1/2009    4/18/2009

4/6/2009    4/18/2009




4/15/2009   4/18/2009




4/15/2009   4/18/2009




3/1/2009    4/20/2009


3/4/2009    4/20/2009

4/6/2009    4/20/2009




3/2/2009    4/22/2009




3/19/2009   4/22/2009


3/23/2009   4/22/2009


3/24/2009   4/22/2009


4/4/2009    4/22/2009
4/6/2009    4/22/2009


4/6/2009    4/22/2009


4/7/2009    4/22/2009


4/7/2009    4/22/2009


4/9/2009    4/22/2009

4/9/2009    4/22/2009




4/7/2009    4/22/2009




4/16/2009   4/22/2009


4/16/2009   4/22/2009

4/16/2009   4/22/2009

4/20/2009   4/22/2009

4/20/2009   4/22/2009




4/21/2009   4/22/2009


4/21/2009   4/22/2009


2/24/2009   4/25/2009

4/7/2009    4/25/2009
4/9/2009    4/25/2009


4/22/2009   4/25/2009


4/22/2009   4/25/2009


2/10/2009   4/27/2009

3/7/2009    4/27/2009


3/11/2009   4/27/2009

3/18/2009   4/27/2009

3/23/2009   4/27/2009

3/24/2009   4/27/2009
3/28/2009   4/27/2009




3/28/2009   4/27/2009

3/28/2009   4/27/2009




3/28/2009   4/27/2009




3/28/2009   4/27/2009




3/28/2009   4/27/2009
3/28/2009   4/27/2009




4/2/2009    4/27/2009


4/6/2009    4/27/2009

4/8/2009    4/27/2009

4/8/2009    4/27/2009

4/26/2009   4/27/2009




3/28/2009   4/29/2009


3/28/2009   4/29/2009

4/27/2009   4/29/2009




3/4/2009    4/30/2009

3/2/2009    5/2/2009




2/20/2009   5/2/2009


3/23/2009   5/2/2009


3/28/2009   5/2/2009

4/8/2009    5/2/2009


4/21/2009   5/2/2009
4/22/2009   5/2/2009




4/27/2009   5/2/2009




4/27/2009   5/2/2009


4/28/2009   5/2/2009


2/25/2009   5/6/2009




3/28/2009   5/6/2009

4/27/2009   5/6/2009


3/26/2009   5/9/2009


3/13/2009   5/10/2009




3/29/2009   5/10/2009




4/23/2009   5/10/2009


4/27/2009   5/10/2009

4/30/2009   5/10/2009
5/5/2009    5/10/2009




5/5/2009    5/10/2009




5/5/2009    5/10/2009


2/21/2009   5/16/2009

2/24/2009   5/16/2009

2/26/2009   5/16/2009

3/4/2009    5/16/2009

3/23/2009   5/16/2009

3/23/2009   5/16/2009

4/11/2009   5/16/2009

4/14/2009   5/16/2009


4/14/2009   5/16/2009


4/16/2009   5/16/2009

4/17/2009   5/16/2009


4/20/2009   5/16/2009


4/23/2009   5/16/2009


4/27/2009   5/16/2009

4/27/2009   5/16/2009
4/28/2009   5/16/2009

4/28/2009   5/16/2009




4/28/2009   5/16/2009

4/29/2009   5/16/2009


4/30/2009   5/16/2009




5/1/2009    5/16/2009




5/4/2009    5/16/2009




5/4/2009    5/16/2009

5/4/2009    5/16/2009




5/4/2009    5/16/2009

5/4/2009    5/16/2009
5/5/2009    5/16/2009




5/5/2009    5/16/2009




3/4/2009    5/22/2009


3/18/2009   5/22/2009

3/28/2009   5/22/2009
3/31/2009   5/22/2009




4/2/2009    5/22/2009

4/3/2009    5/22/2009

4/7/2009    5/22/2009




4/14/2009   5/22/2009




4/15/2009   5/22/2009




4/20/2009   5/22/2009




4/23/2009   5/22/2009




4/27/2009   5/22/2009


4/30/2009   5/22/2009
5/4/2009    5/22/2009


5/7/2009    5/22/2009

5/7/2009    5/22/2009




5/8/2009    5/22/2009




5/8/2009    5/22/2009


5/13/2009   5/22/2009




5/13/2009   5/22/2009


5/13/2009   5/22/2009




5/14/2009   5/22/2009




5/15/2009   5/22/2009

5/17/2009   5/22/2009
5/18/2009   5/22/2009

5/18/2009   5/22/2009




5/19/2009   5/22/2009


3/10/2009   5/29/2009


3/15/2009   5/29/2009

3/17/2009   5/29/2009




4/18/209    5/29/2009




4/20/2009   5/29/2009


4/22/2009   5/29/2009

4/27/2009   5/29/2009


4/29/2009   5/29/2009


4/30/2009   5/29/2009


5/4/2009    5/29/2009
5/5/2009    5/29/2009




5/6/2009    5/29/2009




5/6/2009    5/29/2009


5/7/2009    5/29/2009


5/12/2009   5/29/2009
5/14/2009   5/29/2009

5/14/2009   5/29/2009


5/15/2009   5/29/2009


5/19/2009   5/29/2009




5/19/2009   5/29/2009




5/19/2009   5/29/2009




5/19/2009   5/29/2009
5/19/2009   5/29/2009




5/19/2009   5/29/2009




5/21/2009   5/29/2009


5/21/2009   5/29/2009




5/26/2009   5/29/2009


5/27/2009   5/29/2009


5/27/2009   5/29/2009


2/20/2009   6/5/2009


2/24/2009   6/5/2009

2/28/2009   6/5/2009




3/5/2009    6/5/2009




3/10/2009   6/5/2009

3/23/2009   6/5/2009

3/28/2009   6/5/2009
3/28/2009   6/5/2009




3/28/2009   6/5/2009




3/28/2009   6/5/2009




3/30/2009   6/5/2009

3/30/2009   6/5/2009
 4/8/2009   6/5/2009

4/15/2009   6/5/2009




4/16/2009   6/5/2009

4/20/2009   6/5/2009


4/21/2009   6/5/2009




4/21/2009   6/5/2009


4/21/2009   6/5/2009


4/23/2009   6/5/2009




4/25/2009   6/5/2009


4/28/2009   6/5/2009
4/28/2009   6/5/2009


4/28/2009   6/5/2009


4/29/2009   6/5/2009




4/30/2009   6/5/2009

5/4/2009    6/5/2009




5/5/2009    6/5/2009

5/5/2009    6/5/2009


5/11/2009   6/5/2009




5/12/2009   6/5/2009


5/13/2009   6/5/2009


5/14/2009   6/5/2009




5/14/2009   6/5/2009

5/18/2009   6/5/2009

5/18/2009   6/5/2009


5/20/2009   6/5/2009

5/20/2009   6/5/2009
5/21/2009   6/5/2009




5/21/2009   6/5/2009


5/21/2009   6/5/2009




5/21/2009   6/5/2009

5/25/2009   6/5/2009




5/26/2009   6/5/2009

5/27/2009   6/5/2009




5/27/2009   6/5/2009


5/28/2009   6/5/2009
 6/2/2009   6/5/2009


5/7/2009    6/8/2009


3/18/2009   6/11/2009




4/18/2009   6/11/2009
5/4/2009    6/11/2009

5/4/2009    6/11/2009




5/13/2009   6/11/2009




5/13/2009   6/11/2009




5/13/2009   6/11/2009




5/20/2009   6/11/2009


5/25/2009   6/11/2009




5/26/2009   6/11/2009


6/1/2009    6/11/2009
6/3/2009    6/11/2009




6/3/2009    6/11/2009




6/3/2009    6/11/2009




3/12/2009   6/19/2009


3/24/2009   6/19/2009




3/26/2009   6/19/2009

4/6/2009    6/19/2009


4/7/2009    6/19/2009


4/25/2009   6/19/2009


4/25/2009   6/19/2009

4/26/2009   6/19/2009
4/29/2009   6/19/2009

5/22/2009   6/19/2009




5/25/2009   6/19/2009




6/4/2009    6/19/2009


6/8/2009    6/19/2009




6/8/2009    6/19/2009




6/10/2009   6/19/2009

6/12/2009   6/19/2009


6/12/2009   6/19/2009
6/15/2009   6/19/2009




5/26/2009   6/19/2009


6/17/2009   6/22/2009




3/6/2009    6/26/2009

3/19/2009   6/26/2009




3/28/2009   6/26/2009




4/7/2009    6/26/2009




4/9/2009    6/26/2009
4/20/2009   6/26/2009


5/18/2009   6/26/2009




5/19/2009   6/26/2009




5/20/2009   6/26/2009


5/20/2009   6/26/2009


5/22/2009   6/26/2009

5/29/2009   6/26/2009




5/30/2009   6/26/2009


6/2/2009    6/26/2009

6/3/2009    6/26/2009

6/5/2009    6/26/2009




6/5/2009    6/26/2009
6/9/2009    6/26/2009




6/9/2009    6/26/2009




6/10/2009   6/26/2009


6/11/2009   6/26/2009


6/12/2009   6/26/2009




6/12/2009   6/26/2009




6/12/2009   6/26/2009

6/15/2009   6/26/2009


6/16/2009   6/26/2009




6/17/2009   6/26/2009




6/17/2009   6/26/2009




6/17/2009   6/26/2009
6/17/2009   6/26/2009


6/17/2009   6/26/2009




6/26/2009   6/29/2009

6/26/2009   6/30/2009

3/25/2009   7/2/2009




4/2/2009    7/2/2009




4/8/2009    7/2/2009


4/8/2009    7/2/2009


4/17/2009   7/2/2009




4/20/2009   7/2/2009

5/12/2009   7/2/2009




5/12/2009   7/2/2009




5/12/2009   7/2/2009
5/18/2009   7/2/2009




5/25/2009   7/2/2009


5/25/2009   7/2/2009


5/25/2009   7/2/2009


6/3/2009    7/2/2009




6/3/2009    7/2/2009

6/4/2009    7/2/2009




6/17/2009   7/2/2009




6/17/2009   7/2/2009

6/17/2009   7/2/2009
6/18/2009   7/2/2009




6/22/2009   7/2/2009




6/24/2009   7/2/2009




6/26/2009   7/2/2009

7/1/2009    7/2/2009




4/24/2009   7/3/2009

6/24/2009   7/3/2009




2/26/2009   7/9/2009


4/15/2009   7/9/2009




5/14/2009   7/9/2009
5/30/2009   7/9/2009


6/2/2009    7/9/2009




6/16/2009   7/9/2009




6/18/2009   7/9/2009


6/22/2009   7/9/2009




6/23/2009   7/9/2009




6/26/2009   7/9/2009


6/29/2009   7/9/2009
6/29/2009   7/9/2009




6/17/2009   7/13/2009

7/6/2009    7/13/2009

7/13/2009   7/13/2009

4/18/2009   7/23/2009




4/20/2009   7/23/2009

5/4/2009    7/23/2009




5/12/2009   7/23/2009

5/25/2009   7/23/2009




6/3/2009    7/23/2009


6/12/2009   7/23/2009




6/23/2009   7/23/2009
6/26/2009   7/23/2009




6/29/2009   7/23/2009


6/29/2009   7/23/2009




7/3/2009    7/23/2009




7/8/2009    7/23/2009




7/9/2009    7/23/2009




7/9/2009    7/23/2009




7/14/2009   7/23/2009
7/13/2009   7/23/2009




7/14/2009   7/23/2009




7/14/2009   7/23/2009

7/8/2009    7/30/2009




7/21/2009   7/30/2009




7/27/2009   7/30/2009




3/13/2009   8/6/2009    Karen B. indicated on 8/18 that no issues have
                        surfaced since the deployment of this fix.




4/2/2009    8/6/2009
5/5/2009    8/6/2009   Karen B. indicated on 8/18 that no issues have
                       surfaced since the deployment of this fix.




6/13/2009   8/6/2009   Karen B. indicated on 8/18 that no issues have
                       surfaced since the deployment of this fix.




7/3/2009    8/6/2009   Karen B. indicated on 8/18 that no issues have
                       surfaced since the deployment of this fix.




7/7/2009    8/6/2009   Karen B. indicated on 8/18 that no issues have
                       surfaced since the deployment of this fix.




7/12/2009   8/6/2009   Karen B. indicated on 8/18 that no issues have
                       surfaced since the deployment of this fix.




7/15/2009   8/6/2009
7/15/2009   8/6/2009    Karen B. indicated on 8/18 that no issues have
                        surfaced since the deployment of this fix.




7/22/2009   8/6/2009    Karen B. indicated on 8/18 that no issues have
                        surfaced since the deployment of this fix.


7/22/2009   8/6/2009    Confirmed ok by GWI on 08.19.09

7/28/2009   8/6/2009    Confirmed ok by GWI on 08.19.09




6/25/2009   8/17/2009




2/27/2009   8/20/2009 Data has been added for all accounts being
                      tracked


8/20/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.




6/30/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.


6/26/2009   8/20/2009




7/18/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.
7/17/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.

7/20/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.

7/26/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.

7/27/2009   8/20/2009




7/27/2009   8/20/2009

7/29/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.

7/31/2009   8/20/2009


8/4/2009    8/20/2009




8/4/2009    8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.

8/6/2009    8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.


8/6/2009    8/20/2009


8/10/2009   8/20/2009


8/18/2009   8/20/2009 Karen B. indicated on 9/2 that no issues have
                      surfaced since the deployment of this fix.
7/7/2009    8/25/2009




8/24/2009   8/31/2009




4/23/2009   9/3/2009




5/11/2009   9/3/2009




5/27/2009   9/3/2009




6/4/2009    9/3/2009




6/26/2009   9/3/2009
7/20/2009   9/3/2009




7/23/2009   9/3/2009




7/29/2009   9/3/2009

7/31/2009   9/3/2009




8/7/2009    9/3/2009




8/7/2009    9/3/2009
8/11/2009   9/3/2009




8/11/2009   9/3/2009


8/18/2009   9/3/2009


8/24/2009   9/3/2009




8/24/2009   9/3/2009


8/24/2009   9/3/2009




9/1/2009    9/8/2009




4/25/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

5/12/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.
7/22/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

7/23/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




7/24/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




8/3/2009    9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

8/13/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

8/17/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




8/17/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

8/17/2009   9/18/2009




8/26/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




8/26/2009   9/18/2009 Austin communicated on 9/22 that this has
                      been verified in production.
8/26/2009   9/18/2009 Austin communicated on 9/22 that this has
                      been verified in production.




8/28/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




8/28/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

8/31/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.


8/31/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.


9/1/2009    9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

9/1/2009    9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




9/2/2009    9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.


9/4/2009    9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

9/8/2009    9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

9/11/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.

9/14/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.
9/15/2009   9/18/2009 Karen B. indicated on 9/30 that no issues have
                      been reported since the deployment of this fix.




9/9/2009    9/21/2009




3/7/2009    9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.

6/19/2009   9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.




9/4/2009    9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.


9/8/2009    9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.




9/11/2009   9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.

9/15/2009   9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.

9/15/2009   9/30/2009 Karen B. indicated on 10/14 that no issues have
                      been reported since the deployment of this fix.


8/3/2009    10/5/2009




9/24/2009   10/5/2009 Karen B. indicated on 10/27 that no issues have
                      been reported since the deployment of this fix.
9/30/2009   10/5/2009 Karen B. indicated on 10/27 that no issues have
                      been reported since the deployment of this fix.

10/1/2009   10/5/2009 Karen B. indicated on 10/27 that no issues have
                      been reported since the deployment of this fix.

10/2/2009   10/5/2009 Karen B. indicated on 10/27 that no issues have
                      been reported since the deployment of this fix.

9/14/2009   10/12/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.


9/29/2009   10/12/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.




6/12/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.

7/16/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.


7/16/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.

8/13/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.


9/9/2009    10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.


9/11/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.

9/15/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.
9/17/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.




9/29/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.




10/1/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.


10/5/2009   10/15/2009 Karen B. indicated on 10/27 that no issues have
                       been reported since the deployment of this fix.




2/9/2009       N/A      This item was returned without any
                        deployment from IT.
7/7/2009       N/A      This item was returned without any
                        deployment from IT.




7/27/2009      N/A      This item was returned without any
                        deployment from IT.




9/1/2009       N/A      This item was returned without any
                        deployment from IT.
9/14/2009      N/A       This item was returned without any
                         deployment from IT.
9/22/2009      N/A       This item was returned without any
                         deployment from IT.



                         Karen B. indicated on 11/12 that no issues have
7/13/2009   10/29/2009
                         been reported since the deployment of this fix.

                         Karen B. indicated on 11/12 that no issues have
8/6/2009    10/29/2009
                         been reported since the deployment of this fix.




                         Karen B. indicated on 11/12 that no issues have
9/3/2009    10/29/2009
                         been reported since the deployment of this fix.




                         Karen B. indicated on 11/12 that no issues have
9/25/2009   10/29/2009
                         been reported since the deployment of this fix.




                         Karen B. indicated on 11/12 that no issues have
9/30/2009   10/29/2009
                         been reported since the deployment of this fix.




                         Karen B. indicated on 11/12 that no issues have
9/30/2009   10/29/2009
                         been reported since the deployment of this fix.




                         Karen B. indicated on 11/12 that no issues have
10/5/2009   10/29/2009
                         been reported since the deployment of this fix.
                          Karen B. indicated on 11/12 that no issues have
10/12/2009   10/29/2009
                          been reported since the deployment of this fix.

                          Karen B. indicated on 11/12 that no issues have
10/13/2009   10/29/2009
                          been reported since the deployment of this fix.



                          Karen B. indicated on 11/12 that no issues have
10/15/2009   10/29/2009
                          been reported since the deployment of this fix.




                          Karen B. indicated on 11/12 that no issues have
10/21/2009   10/29/2009
                          been reported since the deployment of this fix.

                          Karen B. indicated on 11/12 that no issues have
10/21/2009   11/2/2009
                          been reported since the deployment of this fix.



                          Karen B. indicated on 11/12 that no issues have
10/27/2009   11/2/2009
                          been reported since the deployment of this fix.



                          Karen B. indicated on 11/12 that no issues have
9/16/2009    11/9/2009
                          been reported since the deployment of this fix.




                          Karen B. indicated on 11/12 that no issues have
11/3/2009    11/9/2009
                          been reported since the deployment of this fix.




                        The related defect 11780 (same error message -
10/12/2009   10/29/2009 applied to supplements) was deployed on
                        11/19.

                        Instances of this issue still remain. 12361 has
10/2/2009    10/29/2009 been opened to update the logic that calculates
                        the due date. Planned for 12/10 deployment.


9/13/2009    11/19/2009
9/22/2009   11/19/2009




9/24/2009   11/19/2009



9/24/2009   11/19/2009




9/24/2009   11/19/2009




9/29/2009   11/19/2009


9/29/2009   11/19/2009
                       This error is still an issue; L38102183 CB/V
10/1/2009   11/19/2009 3035E-ERROR WHILE UPDATING THE
                       METASOLV ERROR


10/1/2009   11/19/2009




10/1/2009   11/19/2009




10/2/2009   11/19/2009




10/9/2009   11/19/2009
10/9/2009    11/19/2009



10/12/2009   11/19/2009



10/13/2009 11/19/2009


10/14/2009 11/19/2009

10/16/2009 11/19/2009



10/16/2009 11/19/2009




10/22/2009 11/19/2009




10/22/2009 11/19/2009



10/23/2009 11/19/2009



10/27/2009 11/19/2009




10/27/2009 11/19/2009



10/29/2009   11/19/2009


10/29/2009   11/19/2009
11/2/2009   11/19/2009




11/3/2009   11/19/2009




11/9/2009   11/19/2009




10/26/2009 11/19/2009
                         Note that this was deployed as part of another
                         defect on 11/19. The item was moved to the
                         deployed tab on 12/9
                       Cornerstone Communications reported issues
                       of still seeing this however the example
                       provided was several hours before the item
9/9/2009    11/23/2009
                       was deployed. Awaiting additional
                       examples/analysis before closing/re-opening
                       this defect. Re-opened 10485 as a result.


7/14/2009   12/10/2009


9/15/2009   12/10/2009



9/22/2009   12/10/2009


9/25/2009   12/10/2009
10/1/2009    12/10/2009




10/2/2009    12/10/2009



10/12/2009   12/10/2009




10/22/2009 12/10/2009




10/23/2009   12/10/2009




10/23/2009   12/10/2009


10/26/2009

             12/10/2009




10/30/2009   12/10/2009




11/4/2009    12/10/2009
11/4/2009    12/10/2009




11/5/2009    12/10/2009



11/9/2009    12/10/2009


11/9/2009    12/10/2009



11/13/2009   12/10/2009



11/20/2009   12/10/2009




11/24/2009   12/10/2009




12/1/2009    12/10/2009




11/24/2009   12/10/2010

10/14/2009




11/2/2009




12/8/2009
12/9/2009




11/11/2009   12/10/2009


 9/4/2009    1/21/2010


                          Details are returned but RDET is missing. 1B is
9/9/2009     1/21/2010
                          not returning.


9/15/2009    1/21/2010


9/16/2009    1/21/2010



9/21/2009    1/21/2010




9/22/2009    1/21/2010




9/28/2009    1/21/2010



                          Synchronoss allows CLECs to use other CLECs
10/19/2009   1/21/2010
                          OCNs. There is no validation based on login.
10/21/2009   1/21/2010




                         Changes look good. Documentation needs to
10/23/2009   1/21/2010
                         be updated.

10/23/2009   1/21/2010


10/23/2009   1/21/2010


11/4/2009    1/21/2010

                         Changes look good. Documentation needs to
11/16/2009   1/21/2010
                         be updated.
11/16/2009   1/21/2010


11/23/2009   1/21/2010


11/24/2009   1/21/2010


12/2/2009    1/21/2010




12/4/2009    1/21/2010
12/4/2009    1/21/2010




12/4/2009    1/21/2010




12/4/2009    1/21/2010




12/8/2009    1/21/2010

12/10/2009   1/21/2010


12/11/2009   1/21/2010



12/17/2009   1/21/2010



12/21/2009   1/21/2010


12/21/2009   1/21/2010


2/23/2010    2/24/2010
9/28/2010    2/18/2010



10/14/2009   2/18/2010


12/30/2009   2/18/2010


 1/7/2009    2/18/2010


1/13/2010    2/18/2010


1/26/2010    2/18/2010




 2/5/2010    2/18/2010




2/17/2010    2/18/2010


6/19/2009    3/18/2010




 1/4/2010    3/18/2010




12/15/2009   3/18/2010
1/28/2010    3/18/2010


1/29/2010    3/18/2010


 2/3/2010    3/18/2010


 2/3/2010    3/18/2010



 2/4/2010    3/18/2010



 2/9/2010    3/18/2010


2/12/2010    3/18/2010


                         No other issues have been discovered. This is
 2/9/2010      N/A
                         believed to be fixed.




                         Orders impacted were corrected. This is no
9/30/2009      TBD
                         longer an error message which is returned.




                                                                         FairPoint Process
11/9/2009    4/22/2010


                                                                         CLEC Impacting


11/23/2010   4/22/2010



                                                                         CLEC Impacting
 2/4/2010    4/22/2010
                                                                           CLEC Impacting


2/4/2010    4/22/2010



                                                                           CLEC Impacting



2/9/2010    4/22/2010




                                                                           FairPoint Process
                        Feedback detail: Only an 8 character CLLI code
                        was provided. IT comments: This is consistent
                        with the business requirements.

                        Feedback detail: Loop qual for a TN should
2/16/2010   4/22/2010
                        have returned an LC field to indicate a remote
                        terminal but it did not. IT comments: This is
                        not due to a system issue. The EUL associated
                        to the circuit does not have the CLLI code
                        populated so it is not returned on the preorder.

                                                                           FairPoint Process
2/19/2010   4/22/2010

                                                                           FairPoint Process
2/19/2010   4/22/2010


                                                                           FairPoint Process

2/19/2010   4/22/2010


                                                                           FairPoint Process
2/19/2010   4/22/2010


                                                                           FairPoint Process
2/19/2010   4/22/2010
                                                                                         CLEC Impacting
             2/27/2010      4/22/2010


                                                                                         CLEC Impacting

             3/12/2010      4/22/2010


                                                                                         FairPoint Process
             3/16/2010      4/22/2010

                                                                                         FairPoint Process
              2/2/2010       This incident involved updating Siebel with the Dual names for ITC listings to accurately update Super Media
returning on CSR pre-orders.5/20/2010
                                                                                         FairPoint Process

             2/10/2010      5/20/2010


                                                                                         CLEC Impacting


             2/10/2010      5/20/2010



                                                                                         FairPoint Process

             2/10/2010      5/20/2010


                                                                                         FairPoint Process


             2/10/2010      5/20/2010




                                                                                         CLEC Impacting
             3/23/2010      5/20/2010

                                                                                         CLEC Impacting
             3/25/2010      5/20/2010
                         FairPoint Process
 4/7/2010    5/20/2010


12/15/2009   6/17/2010              FRP

12/15/2009   6/17/2010              FRP

12/15/2009   6/17/2010              FRP

12/15/2009   6/17/2010              FRP

1/27/2010    6/17/2010              FRP


12/10/2010   6/17/2010              CLEC



2/19/2010    6/17/2010              CLEC




2/19/2010    6/17/2010              CLEC




2/19/2010    6/17/2010              CLEC




2/23/2010    6/17/2010              FRP




2/23/2010    6/17/2010              FRP




 3/9/2010    6/17/2010              FRP
 5/3/2010    6/17/2010                                                             FRP


                       After supplementing to change NC/NCI, a SUP 1
                       could not be sent due to the change in NC/NCI.
 5/3/2010    6/17/2010 CLEC would have to SUP 1 and change NC/NCI                  CLEC
                       back to original. The SUP 1 issue is being
                       tracked under 19351.


4/15/2010    6/17/2010                                                             CLEC


6/30/2009    7/26/2010                       CLEC


12/30/2009   7/26/2010                     FairPoint

                                                                        Error message "he
                                                                        supplement has been
                                                                        placed past the original
3/19/2010    7/26/2010                       CLEC
                                                                        due date of the order."
                                                                        received on SUP of JB/D
                                                                        order.
5/25/2010    7/26/2010                       CLEC                       Verified


 6/4/2010    7/26/2010                       CLEC


 6/4/2010    7/26/2010                       CLEC




9/11/2009    7/26/2010                       CLEC

				
DOCUMENT INFO
Description: Osp Work Order document sample