Leakages for Financial Management

Document Sample
Leakages for Financial Management Powered By Docstoc
					    eThekwini Municipality
Organisational Performance Scorecard
                            2009/2010


              SCORECARD AMENDMENTS
                                          Plan 1 Sustain our Natural and Built Environment
National Key                                           Key
                Strategic                                               Baseline                                                                                Means of
Performance                    Programme           Performance                   Annual Target 09/10                       5 year target-2010/11
               Focus Area                                                08/09                                                                                  Verification
    Area                                             Indicator
                                                      (1) Spatial                       Annual SDF review complete
                                                                                                                             Council approved Spatial
                                                     Development            100%                                                                                Report and Plan
                                                                                                                             Development Framework.
                                                   Framework Review
                              1. Develop and
                              Implement A
                                                 (2) Council approved                   4 SDPs complete (including    4 Spatial Development Plans adopted
                              sustainable and
                                                 Spatial Development                    sector engagement and         (i.e Northern, Western, Central,
                              integrated         Plans                                  SDP revision)                 Southern Municipal Planning Regions)      Reports and Plans
                              spatial planning                                                                                                                  including council
                              system                                                                                                                            resolution
                                                                        Draft Spatial
                                                                        Development
                                                                        Plans (SDPs)    5 Council approved Local      11 Local Area Plans complete i.e
                                                                        completed.      Area Plans i.e                a)Illovo/Bhekulwandle,
                                                                        Adoption of     a)Illovo/Bhekulwandle,        b)Tongaat/DTP, c)Verulam/Cornubia,
                                                 (3) Local Area Plans
                                                                        one Spatial     b)Tongaat/DTP,                d)INK/Phoenix, e)Umkomaas,
                                                 complete
                                                                        Development     c)Verulam/Cornubia,           f)Ohlanga/Tongaati, g) Umlazi,
                                                                        Plan            d)INK/Phoenix,                h)Shongweni, i)Greater Cato Ridge, j)
                                                                                        e)Umkomaas.                   Back of Port k) Adams/Folweni
                                                                                                                                                                Report and Plan
                                                                                                                    6 Precinct Plans Complete a)
                                                                                        2 Council approved Precinct Umhlanga, b) Verulam CBD, c)
                                                 (4) Precinct Plans
                                                                                        plans a) Verulam CBD, b)    Hillcrest/Gillits Corridor, d) Cato Ridge
                                                 complete
                                                                                        Hillcrest/Gillits Corridor  Industrial, e) Cato Ridge Town
                                                                                                                    Centre, f) Tongaat CBD                      Report and Plan
                                                                                                                      6 Special projects complete a)
                                                                                     3 Council approved special       Industrial Spatial Strategy b) North
                                                                                     projects a) Industrial Spatial   Corridor densification strategy, c)
                                                 (5) Special projects   New KPI - No Strategy b) Umlazi               Umlazi regeneration plan, d)
                                                 complete               baseline     regeneration plan, c)North       Clermont/kwaDabeka regeneration
                                                                                     Corridor densification           plan, e) Transfer of development
                                                                                     strategy                         rights, f) Western Corridor X-boundary
                                                                                                                      Planning Forum.
                                                                                                                                                                Reports and Plans




                 Develop,
               manage and
               regulate the
                                            Plan 1 Sustain our Natural and Built Environment
National Key                                              Key
                 Strategic                                                     Baseline                                                                           Means of
Performance                      Programme            Performance                       Annual Target 09/10                     5 year target-2010/11
                Focus Area                                                      08/09                                                                             Verification
    Area                                                Indicator
                                                   (6) Regional Area                        3 Regional Area Schemes
                                                                               New KPI - No                                 Consolidation of 5 Regional Area
                                                   Schemes consolidated                     consolidated ( North, South
                                                                               baseline                                     Schemes completed
                                                   into lesser number                       & Inner West completed)
                                                                                                                                                                  Reports
                                                                               2 pilot coastal
                  Develop,                                                     management Completion of 1 Coastal           Completion and approval of the
                                                                               plans           Management Plan              integrated coastal management plan
                manage and
                                                                               complete
                regulate the   2. Develop and                                                                                                                     Report
                  built and    Implement           (7) Approved
                   natural                         integrated coastal          Work in
                               coastal, riverine
                environment                        management plan and         Progress on
                               and estuarine       implementation of           Implementatio
                               Management          priority projects           n - Ph7
                               Plans                                                          Complete annual task 100% Implementation of priority projects
                                                                               (Evaluation of
BASIC SERVICE                                                                  pilot coastal
  DELIVERY                                                                     management
                                                                               plan)
                                                                                                                                                                  Reports
                               3. Ensure the         (8) Annual State of       06/07 100%
                               long term           Biodiversity (SOB) Report   complete
                                                                                              SOB report                    Regular production of SOB report      SOB report
                               sustainability of                                                                                                                  Reports and
                                                                                                                             50% conversion work processes to
                                                                                                                            an electronic system:                 electronic system
                               4. Develop and                                                                                         a) Rezoning
                               implement an                                                   1. 50% of four BPM                  b) Enforcement
                               integrated,                                                    processes implemented 2.        c) General Advertising & Signage
                                               (9) Conversion of
                                                                                              Customer Services                                      d) Special
                               efficient and   work processes to an
                                                                                              Management System             Consent                e) Building
                               effective       electronic system
                                                                                              implemented in all Regional   Inspectorate          f) Customer
                               application and                                                offices.                      Services System g) Submissions &
                               approval system                                                                              Assessment
                                                                                                                                j) Environmental Impact
                                                                                                                            Assessments

                                                                                No baseline
                                          Plan 1 Sustain our Natural and Built Environment
National Key                                          Key
                Strategic                                               Baseline                                                                               Means of
Performance                   Programme           Performance                    Annual Target 09/10                       5 year target-2010/11
               Focus Area                                                08/09                                                                                 Verification
    Area                                            Indicator
                                                                        No baseline                                                                            Increased staff, and
                                                                                      a) Legal approved notices,                                               electronic stystem
                             5. Develop and                                           b) Unit multidisciplinary
                                                                                      enforcement task team, c)
                                                                                                                                                               and manual
                             implement a
                             sustainable land                                         Peace Officer training           Implementation of enhanced
                             use,                                                     implemented, d) Awareness        enforcement system for the Unit.
                                              (10) Revised
                                                                                      programme                        Electronic Process, Staffing levels,
                             environment,     enforcement system and
                                                                                      (internal/external), e) 70% of   Dedication of Staff to outer regions,
                             and building      implementation manual.
                                                                                      all contraventions /             Consolidation of a uniform system
                             control                                                  complaints meet stipulated       across regions and unit..
                             compliance                                               turn around times in terms of
                             system                                                   Business Process
                                                                                      Management System

                             6. Develop and
                                                                                      Appropriate grading and
                 Climate     Implement a
                                               (11) Establish a                       advertisement of Manager:
                             Municipal                                                                                 Functioning Climate Protection
                Protection                     functioning Climate      No baseline   Climate Protection and 2
                                                                                                                       Branch.
                             Climate           Protection Branch.                     Climate Protection Scientist
                 Planning                                                                                                                                      Reports, Council
                             Protection                                               posts.
                             Programme                                                                                                                         Circulars
                                                                                                                   Ongoing implementation of the               Reports/GIS
                                                                                                                   Municipal Climate Protection
                                               (12) Implement a                       Implement climate protection Programme as per the workplans
                                               Municipal Climate        No baseline   projects as outlined in      outlined in the SDBIPs.[Delete:
                                               Protection Programme                   Project Plans/SDBIP          Development of a strategic action
                                                                                                                   plan for the Climate Protection
                                                                                                                   Branch].
                                                      PLAN 2 - ECONOMIC DEVELOPMENT AND JOB CREATION

                                                                                                                                                                                                                            Measures taken
  National Key     Strategic Focus                                                                                                                                                                       Means of
                                                   Key Performance Indicator                            Baseline 0809            Annual Target 09/10              5 year target-2010/11                                       to improve
Performance Area         Area                                                                                                                                                                           Verification
                                                                                                                                                                                                                             performance

                                                                                                                                    A draft Strategic
                                                                                                                                  Economic Framework
                                                                                                      100% achievment of         Plan for comment and
                                       Implement and review the recommendations from the              identified projects for     100% achievement of            An implemented Economic                                    Additional Staff to
                                                                                                                                                                                                     Policies and Reports
                                          Strategic Economic Framework Plan for the City               Policy and Strategy           work in the 10              Framework plan for the City                                  be recruited
                                                                                                           subprojects          subprojects as outlined in
                                                                                                                                   the Annual Project
                                                                                                                                       Plan/SDBIP

                                                                                                                                  100% achievement of        Industrial Development Programme                               Deputy Head and
                                      Stimulate Key Sectors that promote economic growth and
                                                                                                                                      work in the 24         to achieve a synergistic relationship                            an additional
                                     create jobs through providing support for prioritized sectors
                                                                                                       41.420 jobs created      subprojects as outlined in         between local economic            Completed Reports        Programme
                                       through the Municipality's Local Economic Development
                    Support and                   initiatives including capital projects
                                                                                                                                   the Annual Project           development and the identified                               Manager to be
                   Grow New and                                                                                                        Plan/SDBIP                           sectors                                             recruited

                      Existing       Township redevelopment and the development of Priority
                    Businesses        investment nodes and corridors in KwaMashu, Umlazi,                                         100% achievement of
                                                                                                       100 % of identified
                                     Clermont, Bridge City, Illovo, Umgababa, Lamontville, INK                                       work in the 55        To have completed between 60% of
                                                                                                      Projects in Township
                                        nodes & corridors, Mpumalanga, Tongaat, Isipingo,                                       subprojects as outlined in LED projects in the eThekwini region Completed Projects            On schedule
                                                                                                      Redevelopment and
                                       Verulam, Kingsway Tourism corridor and Amazimtoti,                                          the Annual Project               in the project plan
                                                                                                      Priority Node Projects
                                      Umhlanga, Pinetown, Umkomaas, Cato Ridge, Inanda                                                 Plan/SDBIP
                                                  Heritage Route and Hazelmere

                                          Investment facilitation and promotion through the                                       100% achievement of
                                                                                                     100% achievement of                                    To have in place, an effective and
                                      introduction of a marketing plan, hosting of a number of                                       work in the 17
                                                                                                       identified projects in                               efficient investment facilitation and    Completed reports
                                         business events, organized business partnerships,                                      subprojects as outlined in                                                                    On schedule
                                                                                                     Investment Facilitation                               promotion agency for the eThekwini          and projects
                                        encouraging investment in historically disadvantaged                                       the Annual Project
                                                                                                          and Promotion                                         Municipal investment market
                                            areas and flagship investment project support.                                             Plan/SDBIP
   LOCAL
 ECONOMIC          Support and                                                                                              100% achievement of                60% achievement of identified
DEVELOPMENT        grow tourism      Complete projects to support and grow tourism and related
                                                                                                     100% achievmement of
                                                                                                                           work in the 8 subprojects         projects in the tourism and related
    (LED)                                                                                               identified Tourism                                                                           Completed Projects        On schedule
                    and related                              industries                                                    as outlined in the Annual           sectors as outlined in Project
                                                                                                              projects
                                                                                                                             Project Plan/ SDBIP                          Plan/SDBIP
                     industries

                                        Completion of identified Procurement Management
                                                                                                                                 100% achievement of
                                        Projects viz completing a business needs analysis,            100% achievement of
                   Procurement                                                                                                  work in the 5 subprojects 60% completion of identified projects Completed Reports
                                     compilation of standard category codes, a roll-out strategic    identified Procurement                                                                                                    On schedule
                   Management                                                                                                   as outlined in the Annual as outlined in the Project Plan/SDBIP   and Projects
                                       sourcing and catetory management process and the               Management Projects
                                                                                                                                   Project Plan/SDBIP
                                     development of a new score card with corresponding KPIs.
   LOCAL
 ECONOMIC
DEVELOPMENT
    (LED)

                                                     PLAN 2 - ECONOMIC DEVELOPMENT AND JOB CREATION

                                                                                                                                                                                                                        Measures taken
  National Key     Strategic Focus                                                                                                                                                                    Means of
                                                  Key Performance Indicator                           Baseline 0809             Annual Target 09/10              5 year target-2010/11                                    to improve
Performance Area         Area                                                                                                                                                                        Verification
                                                                                                                                                                                                                         performance

                                                                                                   100% achievement of          100% achievement of      A common vision for the sustainable
                     City/Port       Develop and implement the City/Port Partnership Plan and     identified projects in the   work in the 8 subprojects  development of the Port and City
                                                                                                                                                                                                     Documentation           100
                    Partnership                             Strategy                                City/Port Partnership      as outlined in the Annual   through joint planning initiatives
                                                                                                          Programme               Project Plan/SDBIP          between the Port and City


                      Provide                                                                                                    100% achievement of
                    Secondary                Increase the promotion and stimulation of                                               work in the 55
                                                                                                   22,968 (Number of                                         10,000 SMME's capacitated and         Completed reports
                    support to        entrepreneurship through identified SMME Development
                                                                                                  businesses supported)
                                                                                                                               subprojects as outlined in
                                                                                                                                                                   exposed to markets                and projects
                                                                                                                                                                                                                          On schedule
                     business                                Projects                                                           the Annual Project Plan/
                                                                                                                                        SDBIP
                    enterprises
                                                                                                                                100% achievement of             Sustainable benefits from the
                                      Completion of key infrastructure for the 2010 FIFA World
                                                                                                  100% achievement of               work in the 28          investment made in the 2010 World
                     Strategic       Cup including a new stadium, stadium precinct, a transport
                                                                                                   Programmes in the           subprojects as outlned in         cup to market the City as an      Completed Projects     On schedule
                     Projects        plan, arrangement of training venues and the provision of
                                                                                                  Strategic Projects Unit         the Annual Project          internationally competitive events
                                                     adequate ICT requirements
                                                                                                                                      Plan/SDBIP                          destination
                                             MUNICIPAL ENTITY SCORECARDS 09/10: USHAKA MARINE WORLD
National Key
                 Strategic Focus                  Key Performance                                                                            Target         3 year target-
Performance                                                                           Baseline 0809               Annual Targets                                                              Means of Verification
                 Area (Objective)                     Indicator                                                                              Dates             2011/12
    Area
               TECHNICAL SERVICES
                        To improve the
                                                                                                                                                         Once off target - capital
                 existing and/or build a                                           Building 100% complete
                                             Build or improve a new revenue                                    To construct or improve a                  projects will change
                  new "World-Class"                                               and all equipment setup in                                 30-Jun-10                                              Physical structure
                                                          centre                                                    revenue centre                         annually subject to
                revenue centre that will                                                  full operation
                                                                                                                                                             board approval
                  increase the parks
                        revenues

                                                                                                               Water quality good on
                  Technical Services        Good water quality                    Approximately 95%                                          30-Jun-10                               Physical evidence, water quality tests results
                                                                                                               100% of days

                                            Functional life support system                                     30 pumps coated, 40
                  Technical Services                                              29 pumps coated                                            30-Jun-10                               Physical evidence
                                            components                                                         venturi pumps overhauled

                                                                                                               Ozone system fully
                                            Upgrade ozone and water intake        Improvements in both
                                                                                                               functional in all exhibits.
                  Technical Services        systems to ensure long term           recorded. Extracting                                       30-Jun-10                               Physical evidence
                                                                                                               Well points system
                                            viability                             350m3/hr
   LOCAL                                                                                                       extracting min 350m3 / hr.

 ECONOMIC
                 To improve the existing                                                                         To improve the existing
DEVELOPMEN
               and/or build a new "World-   To improve the existing and/or                                     and/or build a new "World-                Once off target - capital
     T           Class" Marine exhibit in  build a new "World-Class" Marine         Sting - Ray touch pool       Class" Marine exhibit in                 projects will change
                                                                                                                                             30-Jun-10                                              Physical structure
                order to increase repeat   exhibit in order to increase repeat              exhibit             order to increase repeat                   annually subject to
               visitation in the Sea World  visitation in the Sea World area                                   visitation in the Sea World                   board approval
                            area                                                                                            area


               PROCUREMENT
                      To procure goods                                                                                                                   To procure 60% of all
                                                                                                                 To procure 60% of all
                   and services from                                                                                                                     goods & services from
                                                                                                                 goods & services from
               historically disadvantaged      Actual procurement statistics            Achieved 67%                                         30-Jun-10        historically                            Monthly stats
                                                                                                               historically disadvantaged
                 businesses as per our                                                                                                                      disadvantaged
                                                                                                                       businesses
               preferential procurement                                                                                                                       businesses
                          targets


               VILLAGE WALK                                                                                                                                To achieve 90% of
                                                                                                                   To achieve 90% of
                        To maximise         Actual occupancy of lettable space                                                                            occupancy of lettable
                                                                                       Achieved 97.42%            occupancy of lettable      30-Jun-10                               Will be included in the quarterly financial report
               occupancy percentage of               against available                                                                                     space in the Village
                                                                                                                space in the Village Walk
                   all lettable space                                                                                                                             Walk


               ENTERTAINMENT                                                                                   To survey 1% of our guest                   To survey 1% of our
                         To provide a         Conduct a 1% survey of guests                                    per annum and to have a                   guest per annum and to
                     "World-Class"              Per annum to have a 75%             1.14% of footfall was      satisfaction index of 75%                    have a satisfaction
                                                                                                                                             30-Jun-10                                                Survey reports
                entertainment to guests       satisfaction index of the overall          surveyed                   of "overall park                     index of 75% of "overall
GOVERNANCE       which is line with the               park experience                                            experience" from the                     park experience" from
                   theme of the park                                                                                surveyed guests                        the surveyed guests
 AND PUBLIC
PARTICIPATIO     Unqualified audit report        Unqualified Audit Report           unqualified audit report    Unqualified Audit Report     30-Jun-10   Unqualified Audit Report                      Audit report
      N
GOVERNANCE                                      MUNICIPAL ENTITY SCORECARDS 09/10: USHAKA MARINE WORLD
 National Key
 AND PUBLIC       Strategic Focus                   Key Performance                                                                        Target         3 year target-
 Performance
PARTICIPATIO                                                                          Baseline 0809               Annual Targets                                                           Means of Verification
                  Area (Objective)                      Indicator                                                                          Dates             2011/12
     Area
       N
                 Compliance with MFMA                                                                           Compliance with MFMA                   Compliance with MFMA
                                               Compliance with MFMA reporting
                reporting requirements as                                                                      reporting requirements as               reporting requirements
                                                requirements as per the MFMA                  Achieved                                     30-Jun-10                                             Audit report
                   per the MFMA entity                                                                            per the MFMA entity                  as per the MFMA entity
                                                        entity chapter
                          chapter                                                                                        chapter                               chapter


                HUMAN RESOURCES
                         To ensure that
                                                   Compilation of effective
                the workforce reflects the                                                All targets except
                                                 Employment Equity plans and                                       See Annexure A          30-Jun-10      See Annexure A                         Audit report
                  demographics of the                                                        handicapped
                                                          reports
                region at all employment
                          levels


                To retain critical technical   Retention of HR key technical
                                                                                                                                                          To achieve 50%
                  skills, required for long- personnel through the                                             To achieve 50% retention
                                                                                                                                                       retention at senior and
                term sustainability of the                   Development and               Retained 92%          at senior and middle      30-Jun-10                                             Audit report
                                                                                                                                                        middle management
                 park and minimise skills implementation of an effective skill                                    management levels
                                                                                                                                                                levels
TRANSFORMA                  exodus                   retention strategy
  TION AND         Staff Training - To
ORGANISATIO      ensure that Sea World                                                                         Run a minimum of 20
     NAL         improves the skills and       Record of training undertaken      20 sessions                  training sessions per       30-Jun-10                             Records
DEVELOPMEN        capacity of staff at all                                                                     department
                          levels
      T
                To retain critical technical   Retention of key Sea World
                                                                                                                                                       To achieve 50%
                  skills, required for long-   technical personnel through the                                 To achieve 50% retention
                                                                                                                                                       retention at senior and
                term sustainability of the                              Development 50%                        at senior and middle        30-Jun-10                             Reports
                                                                                                                                                       middle management
                 park and minimise skills      and implementation of an effective                              management levels
                                                                                                                                                       levels
                            exodus             skill retention strategy


                Staff Training - to ensure
                                                                                                               Ensure that 4 staff
                    that Sea World staff
                                                                                                               members attend national
                interact with experts in the Record of conferences attended       4 attendees                                              30-Jun-10                             Records
                                                                                                               or international
                 field of animal husbandry
                                                                                                               conferences
                         and training.

                  MARKETING                                                 Achieved 107% of                   Achievement of budgeted                     Achievement of
                                        Achievement of budgeted footfalls
                Promotions                                                 budgeted footfalls and                      footfalls                          budgeted footfalls
                                                                                                                                           30-Jun-10                                           Financial report
                      To compile and                                      Achievement of 102% of               Achievement of budgeted                     Achievement of
                                        Achievement of budgeted revenues
                     implement a                                            budgeted revenues                         revenues                           budgeted revenues
                comprehensive marketing
                                                                                                                                                        Implementation of a
                Events                                                                                           Implementation of a
                                                                                    2 night dolphin shows                                               minimum of 4 special
                       To introduce and                                                                      minimum of 4 special night
                                                                                  ("Halloween and Dolphins                                             night Dolphin shows.
                implement "World-Class"                                                                            Dolphin shows.
                                               4 Night Dolphin events and 4 other by Candlelight"). 5 events                                            Implementation of a
                  events that will attract                                                                       Implementation of a       30-Jun-10                                           Financial report
                                                             events               Mr & Mrs uShaka, Dolphin                                               minimum of 4 other
                 guests, especially after                                                                    minimum of 4 other events
                                                                                     Dash, Urban Rage                                                  events within SW, WW
                  normal park operating                                                                       within SW, WW and VW
                                                                                  Mountain Bike Challenge,                                              and VW areas of the
                          hours                                                                                    areas of the park
                                                                                      ECR Big walk and                                                           park
                                                                                       Secretaries Day.
                                              MUNICIPAL ENTITY SCORECARDS 09/10: USHAKA MARINE WORLD
National Key
                  Strategic Focus                  Key Performance                                                                       Target         3 year target-
Performance                                                                          Baseline 0809             Annual Targets                                                            Means of Verification
                  Area (Objective)                     Indicator                                                                         Dates             2011/12
    Area
                Sales
                                                                                                              To achieve 6 % growth                   To achieve 6 % growth
                       To compile and     6% Business growth in Bulk tickets        Bulk ticket revenues
                                                                                                             from previous year in all   30-Jun-10   from previous year in all                  Financial report
                  implement an effective               sales                        declined by 2% whilst
                                                                                                                  areas targeted                          areas targeted
                 corporate sales strategy
                     that will ensure
                improvement of revenues                                                                       To achieve 6 % growth                   To achieve 6 % growth
                                             6% Business growth in kids             Birthdays achieved a
                 generated by the value-                                                                     from previous year in all   30-Jun-10   from previous year in all                  Financial report
                                                     birthdays                         growth of 8.7%.
                 add products within the                                                                          areas targeted                          areas targeted
                           park
                                                                                                              To achieve 100% of                      To achieve 100% of
                REVENUES                      Achieved budgeted revenues for
                                                                                             Food and        budgeted revenues for       30-Jun-10   budgeted revenues for                      Financial report
  FINANCIAL          To achieve budgeted             Food & Beverage
                                                                                   Beverage achieved 83%       Food & Beverage                         Food & Beverage
                revenues in the following
VIABILITY AND
                areas that are key drivers                                                                     To achieve 100% of                      To achieve 100% of
MANAGEMENT                                    Achieved budgeted revenues for       Merchandising achieved
                 of the business: Food &                                                                     budgeted revenues for       30-Jun-10   budgeted revenues for                      Financial report
                                                      Merchandising                        64%
                        Beverage,                                                                                Merchandising                           Merchandising
                   Merchandising, and                                                                         To achieve 100% of                      To achieve 100% of
                      Rental Income           Achieved budgeted revenues for        Village Walk rentals
                                                                                                             budgeted revenues for       30-Jun-10   budgeted revenues for                      Financial report
                                                      Rental income                    achieved:101%
                                                                                                                 Rental Income                           Rental Income
                COST OF SALES                                                                                                                        To achieve 42% Food
                                                 To achieve 42% Food cost.         Achieved 44% food cost. To achieve 42% Food cost.     30-Jun-10                                              Financial report
                             To maintain                                                                                                                     cost.
                   and/or reduce cost of                                       Achieved 42% beverage        To achieve 40% beverage                     To achieve 40%
                  sales at predetermined       To achieve 40% beverage cost.                                                             1-Jul-10                                               Financial report
                                                                                        cost.                         cost.                              beverage cost.
                   levels in the following                                                                                                              To achieve 53%
                areas:            Food,      To achieve 53% merchandise cost          Achieved 66%              To achieve 53%
                                                                                                                                         2-Jul-10     merchandise cost of                       Financial report
                                                          of sales                   merchandising cost     merchandise cost of sales
                                                                                                                                                             sales
                Beverage, and
                                                                                                            To ensure that all large                 To ensure that all large
                                          Exhibits optimally stocked and                                    exhbits are optimally                    exhbits are optimally
                Aquarium - Large Exhibits                                      330                                                       30-Jun-10                               Physical evidence
                                          open 330 days per year                                            stocked and open 330                     stocked and open 330
                                                                                                            days per year                            days per year

                                                                                                             To ensure that 30 small                  To ensure that 30 small
                                          Exhibits optimally stocked and                                    exhbits are optimally                    exhbits are optimally
                Aquarium - Small Exhibits                                      330                                                       30-Jun-10                            Physical evidence
                                          open 330 days per year                                            stocked and open 330                     stocked and open 330
                                                                                                            days per year                            days per year

                                                                                                            To develop at least one                  To develop at least one
                        New Exhibits         Develop new exhibits              1                                                         30-Jun-10                               Physical evidence
                                                                                                            new exhibit each year                    new exhibit each year

                                                                                                                                                     To deliver three
                                                                                                            To deliver three
                                                                                                                                                     presentations per day to
                                             To present exciting and                                        presentations per day to
                     Dolphins Shows                                            3                                                         30-Jun-10   guests in the dolphin    Physical evidence
                                             educational presentations                                      guests in the dolphin
                                                                                                                                                     stadium 330 days per
                                                                                                            stadium 330 days per year
                                                                                                                                                     year

                                             To exhibit healthy birds in an                                  To do two penguin feed                   To do two penguin feed
                  Penguin presentations      educational and entertaining      2                            presentations per day, 330   30-Jun-10   presentations per day,  Physical evidence
                                             manner                                                         days per year                            330 days per year




 FINANCIAL
                                              MUNICIPAL ENTITY SCORECARDS 09/10: USHAKA MARINE WORLD
National Key
                  Strategic Focus                 Key Performance                                                                                Target             3 year target-
Performance                                                                            Baseline 0809                Annual Targets                                                                   Means of Verification
                  Area (Objective)                    Indicator                                                                                  Dates                 2011/12
    Area
                                                                                                                To present 2 seal                               To present 2 seal
                                             To present exciting and
                    Seals presentation                                            2                             pantomimes every day,            30-Jun-10      pantomimes every day,       Physical evidence
                                             educational presentations
                                                                                                                330 days per year                               330 days per year

                 Stimulating teacher and
  FINANCIAL       learner awareness of       Marine Career Teachers workshops 6                                 6                                30-Jun-10      6                           SAAMBR Annual Report
                     marine careers
VIABILITY AND
MANAGEMENT       Stimulating teacher and
                  learner awareness of       Marine Career courses                2                             2                                30-Jun-10      2                           SAAMBR Annual Report
                     marine careers

                 Stimulating new staff
                Awareness of the Marine
                                        Basic marine ecology course               9                             9                                30-Jun-10      9                           SAAMBR Annual Report
                 Environment through
                      education;
                 Stimulating new staff
                Awareness of the Marine Nature Site Guide Level 2 - marine
                                                                           2                                    2                                30-Jun-10      2                           SAAMBR Annual Report
                 Environment through    training
                      education;
                 Stimulating Community
                Awareness of the Marine
                                        Package site visits for Schools           81 369 learners               88 000 learners                  30-Jun-10      88 000 learners             SAAMBR Annual Report
                  Environment through
                        education
                      DEBTORS
                MANAGEMENT              To                                           39% of the function      To ensure that all function                           To ensure that all
                                                Actual function debtors days      debtors are within 30 days,
                 ensure that all function                                                                       debtors are collected            30-Jun-10        function debtors are                     Financial report
                                                against targeted debtors days       excluding handed over
                  debtors are collected                                                                            within 30 days                                collected within 30 days
                        timeously                                                          debtors.



                NOTES
     A          Though surveys fell short of target for the period ending December 2009, management is confident that the annual target will be achieved, as a new survey methodology is being implemented
     B          Kids Birthday parties is sitting at 66% of budget at the end of December, however, this is a cyclical business and mgt is confident that the target will be achieved by the end of the financial year.

     C          Food and beverage revenue achieved 81% of budget and guests secondary spend remains a challenge. Mgt are confident however, that with World Cup in June, the shortfall in F&B can be recovered.

                Merchandising COS decreased from 63% to 56%, showing a significant improvement. Goods sold at a discount in the beginning of the financial year (to get rid of "out of fashion" stock impacted negatively on the
     D          year to date COS %.
                Debtors days currently show 59% within 30 days. This is a significant improvement and processes have been put in place to ensure all debt is collected within 30 days and specific debtors are being targeted in the
      E         current quarter.
MID YEAR - ORGANISATIONAL SCORECARD FOR THE ICC DURBAN

National Key Performance                                                                                                                                                Annual Target 2010
                              Strategic
Area / Shareholder / owner                                                                                                  ICCD Key Performance Indicators            (not displayed due to               Means of Verification
                             Focus Area
           KPA                                                                                                                                                            confidentiality)
                                                                                                                      1. Macro Economic Impact
                                                                                                                      1.1 Economic Impact (Increased Receipts)
                                                                                                                                                                                               Delegate numbers/Economic Impact Release

                                                                                                                      1.2 % Contribution to GDP                                                Economic Impact / Regional Economic Impact
       ECONOMIC
  1                                                                                                                   1.3 Jobs Sustained
       DEVELOPMENT                                                                                                                                                                                        Economic Impact Report
                                                                                                                      1.4 Forward Calendar/Bookings                                                                EBMS
                                                                                                                      a. International Meetings                                                                    EBMS
                                                                                                                      b. National Meetings                                                                         EBMS
                                                                                                                      2. Financial Sustainability
                                                                                                                      2.1 Revenue Growth R'million                                                                 EBMS
                                                                                                                      2.2 Operating Profit Margin                                                                  EBMS
                                                                                                                      2.3 Operating Subsidy (Reduction)                                                            EBMS
                                                                                                                      2.4 International Meetings Hosted                                                            EBMS
                                                                                                                      a. Association                                                                               EBMS
                              Business Expansion and Growth




                                                                                                                      b. Corporate Market                                                                          EBMS
           FINANCIAL                                                                                                  c. Government                                                                                EBMS
  2      VIABILITY AND
                                                                                                                      d. Exhibitions                                                                               EBMS
           STABILITY
                                                                                                                      2.5 National Meetings Hosted
                                                                                                                      a. Association                                                                               EBMS
                                                                                                                      b. Corporate Market                                                                          EBMS
                                                                                                                      c. Government                                                                                EBMS
                                                                                                                      d. Special Events                                                                            EBMS
                                                                                                                      e. Exhibitions                                                                               EBMS
                                                                                                                      f. Other                                                                                     EBMS
                                                                                                                      2.6 Market Share (% By No of International Events)
                                                                                                                                                                                                                   EBMS
                                                                                                                      3. Customer Focus
                                                                                                                      3.1 Enhance Service Standards
                                                                                                                      a. Client satisfaction rating                                                      Xcalibre Report / Qlikview
                                                                                                                      b. Maintain 5 star grading (ICC and Arena)                                  Tourism Grading Council - Audit Report
                                                                                                                      3.2 Enhance Quality
                                                                                                                      a. World Travel Awards - Benchmarking Criteria                                       Participation in Survey
                                                              Delivering Excellence through people




  3    SERVICE DELIVERY                                                                                               b. Maintain AIPC finalist status                                               AIPC Finalist - Website verification
                                                                                                                      3.3 Enhance Food Safety Standards
                                                                                                                      a. ISO 22000 implementation ongoing for certification                       ISO Certification and annual audit report
                                                                                                                      b. Obtain HACCP compliance certificate                                    100% Certification Compliance - annual audit
                                                                                                                      c. FCS audit compliance percentage                                                   Quarterly Audit Report
                                                                                                                      3.4 Human Capital Development
                                                                                                                      a. Training Days                                                              Human Resources Training Report
                                                                                                                      b. Engage Trainees                                                            Human Resources Training Report
                                                                                                                      4. Sound Corporate Governance
                                                                                                                      4.1 Review Risk Register                                                    Risk Management reports / internal audit
                                                                                                                      4.2 Achieve Unqualified Audit Report - For Prior Year (2008)                  Unqualified Audit Report - 2009 AFS
            GOOD
       GOVERNANCE AND                                                                                                 4.3 Effective media coverage & internal
  4
           PUBLIC                                                                                                     communication
                                                                                                                      a. Internal communication                                                      Register, Newsletter, Audit Report
        PARTICIPATION
                                                                                                                      b. External communication                                                  Positive Media Analysis and AVE Reports
                                                                                                                      4.4 Corporate Policies & Procedures
                                                                                                                      a. ISO compliant policies                                                               ISO Audit Report
                                                                                                     Transformation




                                                                                                                      5. Transformation & Change Management
                                                                                                                      5.1 Continuous Improvement in Business                                   Productivity Reports / Client Feedback Reports
                                                                                                                      Processes - Innovations required
                                                                                                                      5.2 BEE Compliance in accordance with
                                                                                                                      the ICCD BEE Strategy
                                                                                                                      a. Discretionary Spend %                                                                     EBMS
                                                                                                                      b. Contractural Spend                                                                        EBMS
       TRANSFORMATION                                                                                                 5.3 EE Compliance                                                                      VIP Payroll Report
  5       AND PUBLIC
                                                                                                                      5.4 Greening Programmes in place                                                  Environmental Audit Reports
         PARTICIPATION
                                                                                                                      5.5 People Personal Development &
                                                                                                                      Quality of Life improvement at 3 or
                                                                                                                      a. Percentage of staff perfoming                                                          PMC Reports
                                                                                                                      upwards
                                                                                                                      b. Absenteeism percentage                                                              VIP Payroll Report
                                                                                                                      c. Staff Turnover percentage                                                           VIP Payroll Report
                                                                                                                      d. Hold employee wellness day                                                         Attendance Register
                             NOTES
                             1.1 ECONOMIC IMPACT/NATIONAL GDP AND JOBS SUSTAINED: Is calculated by taking the following variables and inputting it into
                                  ICC Capital Expenditure, ICC Operational Expenditure, Host / Organisers Expenditure, Exhibitor Expenditure, Delegate Expenditure,
                                 ECONOMIC IMPACT FIGURES HAVE BEEN ADJUSTED IN LINE WITH THE 2008/9 REPORT BY UCT
                             1.4 FORWARD BOOKINGS: Events secured for the future financial years / trading period
                             2   FINANCIAL STABILITY: EBITDA Margins %
MID YEAR - ORGANISATIONAL SCORECARD FOR THE ICC DURBAN

National Key Performance                                                                                             Annual Target 2010
                              Strategic
Area / Shareholder / owner                                                 ICCD Key Performance Indicators          (not displayed due to               Means of Verification
                             Focus Area
           KPA                                                                                                         confidentiality)
                             3                               EVENTS HOSTED: Actual number of events by market segment hosted by the ICC during a financial year. Future projections are




       ECONOMIC
  1
       DEVELOPMENT




                             Business Expansion and Growth
                   PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)

National Key       IDP
                            DoRA         DoRA     DoRA MIG (Cities)                                                                         Annual
Performance     Strategic                                              eThekwini Key Performance Indicators                    Baseline
                          Impact area   Outcome      framework                                                                              target           5 Year target
    Area       Focus Area                                                                                                       08/09
                                                                                                                                             09/10



                                                                      The backlog of the number of consumer units with
                                                                      access to a FREE basic level of SANITATION by
                                                                      means of a UD toilet, an existing VIP or, for informal    151785        142585            105785
                                                                      settlements, by means of a toilet/ablution block
                                                                      within 200m.


                                                                      The number of consumer units provided with
                                                                      access to a FREE basic level of SANITATION by
                                                                      means of a UD toilet, an existing VIP or, for informal    106711        115911            152711
                                                                      settlements, by means of a toilet/ablution block
                                                                      within 200m.
                                                                      The number of consumer units, with access to
                                                                      sewer reticulation, which receive FREE
                                                                                                                                 79017        95017             159017
                                                                      SANITATION (i.e properties valued at R120 000 or
                                                                      less)
                                                                      The backlog of the number of consumer units
                                                                      provided with access to a FREE basic level of
                                                                      potable WATER either by means of an indiv hh yard
                                                                                                                                 85326        77326              45326
                                                                      supply (ground tank or metered flow limiter
                                                                      connected to a yard tap) or, for informal
                                                                      settlements, by a standpipe within 200m
                                                                      The number of consumer units provided with
                                                                      access to a FREE basic level of potable WATER
                                                                      either by means of an indiv hh yard supply (ground        155257        163257            195257
                                                                      tank or metered flow limiter connected to a yard tap)
                                                                      or, for informal settlements, by a standpipe within
                                                                      200m.
                                                                      The number of consumer units receiving FREE
                                                                      potable WATER (i.e consumer units with a metered
                                                                                                                                          No target- it is
                                                                      full or semi-pressure supply utlising 9Kl or less of      134564                             _
                                                                                                                                            a record
                                                                      potable water per month) (This is a record and not
                                                                      a KPI, therfore there is no target)

                                                                      The backlog of ELECTRICITY connections to
                                                                      consumer units (includes housing backlog and un-          245841        235841            195841
                                                                      served rural consumer units)
                         PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)

National Key            IDP
                                 DoRA             DoRA          DoRA MIG (Cities)                                                                   Annual
Performance          Strategic                                                             eThekwini Key Performance Indicators          Baseline
                               Impact area       Outcome           framework                                                                        target   5 Year target
    Area            Focus Area                                                                                                            08/09
                                                                                                                                                     09/10


                                                                                          The number of consumer units provided with
                                                                                          subsidised ELECTRICITY connections per annum       -       10000       50000
                                                                                          including housing and rural consumer units




                                                                  The number of new
                        Meet                                     households receiving
                   Infrastructure                                  supporting basic
 Infrastructure
                    & Household                                 municipal services per
Development &                                   Universalizing
                   Service Needs                               annum over a three year
  Sustainable                                   basic services
                     & Address                                  period, including water
Service Delivery                                                  and sanitation, solid
                      Backlogs
                       (Plan 3)                                  waste, electricity and
                                                                 storm water services.




                                       1.
                                    Combating
                                     poverty
                         PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)

National Key            IDP
                                 DoRA             DoRA          DoRA MIG (Cities)                                                                             Annual
Performance          Strategic                                                             eThekwini Key Performance Indicators                    Baseline
                               Impact area       Outcome           framework                                                                                  target   5 Year target
    Area            Focus Area                                                                                                                      08/09
                                                                                                                                                               09/10


                                                                                          The number of consumer units provided with non-
                                                                                                                                                       -       3600
                                                                                          subsidised ELECTRICITY connections per annum
                                                                                          The backlog of kerb-side REFUSE removal services
                                                                                                                                                     50000      0             0
                                                                                          to consumer units (once/week collection).
                                                                                          The number of consumer units provided with a
                                                                                                                                                    853562    903562       903562
                                                                                          once/week, kerb-side REFUSE removal service
                                                                                          The backlog of unsurfaced ROADS converted to
                                                                                                                                                     1165      1148         1090
                                                                                          surfaced (km)
                                                                                          The total km of unsurfaced ROAD converted to
                                                                                                                                                       _       17.38        86.90
                                                                                          surfaced
                                                                                          The number of km of SIDEWALK constructed per
                                                                                                                                                       _        35           175
                                                                                          annum
                                                                                                                                                                           Changes
                                                                  The number of new       The backlog of properties with STORM WATER                                      annually as
                        Meet                                     households receiving     provision below the eThekwini defined level of             913        623     problem areas
                   Infrastructure                                  supporting basic
 Infrastructure                                                                           service (i.e properties prone to erosion and flooding)                         come to light
                    & Household                                 municipal services per                                                                                 through modeling
Development &                                   Universalizing
                   Service Needs                               annum over a three year
  Sustainable                                   basic services
                     & Address                                  period, including water                                                                                    Changes
Service Delivery                                                  and sanitation, solid
                      Backlogs                                                            The number of properties below the eThekwini                                    annually as
                       (Plan 3)                                  waste, electricity and   defined level of service provided with STORM                _         290     problem areas
                                                                 storm water services.    WATER solutions per annum.                                                     come to light
                                                                                                                                                                       through modeling
                                                                                          The backlog of informal PUBLIC TRANSPORT
                                                                                                                                                      63        61           53
                                                                                          RANKS
                                                                                          The number of informal PUBLIC TRANSPORT
                                                                                                                                                      _         2            10
                                                                                          RANKS constructed per annum.




                                       1.
                                    Combating
                                     poverty
                                                         The number of new
                        Meet                               households receiving
                   Infrastructure                            supporting basic
 Infrastructure
                    & Household                           municipal services per
Development &                             Universalizing
                   Service Needs                         annum over a three year
  Sustainable                             basic services
                     & Address                            period, including water
Service Delivery          PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)
                                                            and sanitation, solid
                      Backlogs
                       (Plan 3)                            waste, electricity and
                                                         storm water services.
National Key           IDP
                                DoRA          DoRA      DoRA MIG (Cities)                                                                               Annual
Performance         Strategic                                                     eThekwini Key Performance Indicators                     Baseline
                              Impact area    Outcome       framework                                                                                    target           5 Year target
    Area           Focus Area                                                                                                               08/09
                                                                                                                                                         09/10


                                                                                                                                                      Determine the
                                                                                                                                                      backlog
                                                                                                                                                      (Note: Except
                                                                                                                                                       for municipal
                                                                                                                                                         clinics the
                                                                                                                                                      municipality is
                                                                                 The backlog of water, sanitation, electricity and solid                     not
                                                                                 waste services to schools and clinics. From a water,                  accountable
                                                                                 sanitation, elec perspective have we created the                        for service
                                                                                 enabling environment for clinics and schools to gain                      delivery
                                                                                                                                              _
                                                                                 access to these services? If this is true then For                    applications.
                                    1.                                           this period we will determine the backlog in                           Hence once
                                 Combating                                       schools and clinics without services and set up                       backlogs are
                                  poverty                                        systems to track annual delivery.                                       known this
                                                                                                                                                        information
                                                                                                                                                            will be
                                                                                                                                                        supplied to
                                                                                                                                                          provincial
                                                                                                                                                      depts for their
                                                                                                                                                           action.)
                                                                                 Improvement in river water quality resulting from a
                                                                                 reduction in pollution by sewage and measured by e
                                                                                                                                                      Develop the
                                                                                 coli and ammonia in the Umgeni, Umdloti and
                                                                                                                                                      indicator and
                                                                                 Umlaas rivers.                                               _                                -
                                                                                                                                                      determine the
                                                                                                                                                         baseline


                                                                                 eThekwini Welfare Package
                                                                                 The legislated KPI requires reporting on households
                                                                                 earning less than R1100 pm- this cannot be                   _              _                 _
                                                                                 reported since it requires an indigent register with
                                                                                 eligibility based on income.
                                                                                 A proxy indigent register consisting of the total
                                                                                                                                                                         Proxy register
                                                                                 number of indigent households defined as all                           Set up a
                                                                                                                                              _                          updated each
                                                                                 informal and rural consumer units plus formal                        proxy register
                                                                                                                                                                             year
                                                                                 properties valued at R120 000 or less.
                                                                                 The total number of consumer units with access to
                                                                                 FREE SANITATION (i.e sum of free basic                               No target- it is
                                                                                                                                            185728                             _
                                                                                 sanitation plus free sewer reticulation) (This is a                    a record
                                                                                 record and not a KPI, therefore there is no target)
                         PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)

National Key            IDP
                                 DoRA          DoRA            DoRA MIG (Cities)                                                                              Annual
Performance          Strategic                                                            eThekwini Key Performance Indicators                  Baseline
                               Impact area    Outcome             framework                                                                                   target           5 Year target
    Area            Focus Area                                                                                                                   08/09
                                                                                                                                                               09/10


                                                                                         The total number of consumer units receiving FREE
                                                                                                                                                            No target- it is
                                                                                         WATER. (This is a record and not a KPI, therefore       289821                              _
                                                                                                                                                              a record
                                                                                         there is no target).
                                                                                         The number of consumer units collecting FREE
                                                                                                                                                  61000         69000             101000
                                                                                         basic ELECTRICITY (60kWh/month) per annum.
                                                                                         The total number of consumer units receiving a
                                                                                         FREE REFUSE service. (i.e informal and rural                       No target- it is
                                                                                                                                                 363068                              _
                                                                                         consumer units and formal properties valued at                       a record
                                                                                         R120 000 or less)
                                                                                                                                                             5969 FTEs
                                                                The number of jobs                                                                          (EWS-3283,
Local Economic      Economic                                                             The number of work opportunities (i.e 230 person
                                                               created using EPWP                                                                           Elec-60, Eng-
Development &      Development                Job creation                               days) created through the municipal capital and        5426 FTEs                            _
                                                               guidelines for above                                                                          1313, Hsg-
  Job Creation       (Plan 2)                                                            operating budget per line dept.
                                                                      outputs                                                                                1194, Econ-
                                                                                                                                                                119)
                                                                                         Integrated Human Settlement Plan



                                                                                         The backlog in 'access to' the following community
                                                                                         facilities according to eThekwini defined standards:

                       Meet
                    Community
                                                                   The number of         Primary Health Care                                     44.0%          44.0%             43.6%
                   Service Needs
                                                               community and sports
                     & Address                                                           Fire                                                    28.0%          28.0%             27.7%
                                                                 facilities developed
                     Backlogs                                                            Libraries                                               30.2%          30.2%             29.9%
                      (Plan 3)                                                           Education (primary schools)                             17.0%          17.0%             16.8%
                                                                                         Education (secondary schools)                           23.0%          23.0%             22.8%
                                                                                         Sportsfields                                             9.1%           9.1%              9.0%
                                                                                         Swimming pools                                          30.0%          30.0%             29.7%
                                                                                         Sports Stadia                                           20.1%          20.1%             19.9%
 Infrastructure                               Investment                                 Community halls                                         21.3%          21.1%             21.1%
Development &                                coordination in
                                                                                         Indoor sports halls                                     28.6%          28.6%             28.3%
  Sustainable                                   the built
Service Delivery                              environment

                                                                    The number of        The backlog of HOUSING                                  373880         360880            308880
                                                               households benefiting
                                                               from the infrastructure
                        Meet                                      linked to housing
                   Infrastructure                                    programmes
                    & Household
                   Service Needs
                     & Address
                      Backlogs
 Infrastructure          PLAN 3 SCORECARD: Investment Performance Matrix 09/10 MIG (Cities)
                                            eThekwini
Development &                                coordination in
  Sustainable                                   the built
National Key
Service Delivery        IDP                   environment
                                 DoRA          DoRA            DoRA MIG (Cities)                                                                            Annual
Performance          Strategic                                                             eThekwini Key Performance Indicators                  Baseline
                               Impact area    Outcome             framework                                                                                 target   5 Year target
    Area            Focus Area                                       The number of                                                                08/09
                                                                households benefiting                                                                        09/10
                                                                from the infrastructure
                        Meet                                       linked to housing
                                                                      programmes          The number of consumer units receiving HOUSING
                   Infrastructure
                                                                                          (and provided with water, sanitation and electricity
                    & Household                                                           connections and refuse removal and formal access)
                                                                                                                                                   13000     13000       65000
                   Service Needs                                                          per annum.
                     & Address
                      Backlogs
                                                               The extent of integration
                       (Plan 3)                                                          The number of housing opportunities created inside
                                                               of poor households with
                                                                                         restructuring zones and strategically located mixed-      1500      1500        7500
                                                               wealthier communities
                                                                                         use/ income areas per annum
                                                               within the city.


                                                                                          The % of municipal landfills in compliance with the
                                                                                                                                                   100%      100%        100%
                                                                                          Environmental Conservation Act.
                            PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)

  National Key             IDP
                                    DoRA               DoRA           DoRA MIG (Cities)                                                                                    Annual
  Performance           Strategic                                                                  eThekwini Key Performance Indicators                  Baseline
                                  Impact area         Outcome            framework                                                                                         target        5 Year target
      Area             Focus Area                                                                                                                         08/09
                                                                                                                                                                            09/10


                                                       Reduced
                                                      supply-side                                                                                        Baselines to
                       Economic                      constraints to   Rising capital spending                                                                            Targets to be
                                                                                                  The ratio of total Capital budget spend to the value   be quantified
Local Economic        Development                        urban        relative to private fixed                                                                          quantified at         _
                                           2.                                                     of building plans completed.                           at the end of
Development &           (Plan 2)                       economic       investment                                                                                          end of 09/10
                                       Supporting                                                                                                             09/10
Job Creation                             growth         growth
Municipal                                              Increased    Increased own revenue
                                                     self-financing as a source of capital        The % municipal contribution of the total capital
Financial viability       Plan8                                                                                                                            46.50%           46.24%             _
                                                     of investment finance                        budget.
& management
                                                                                                  Asset Management
                                                                                                  Total funds (per sector) spent on renewal /                            Targets to be   Targets to be
                                                                                                  rehabilitation/re-inforcement of existing assets             _         quantified by   quantified by
                                                                                                  as a % of total asset replacement value                                 end 09/10       end 09/10
                                                                                                  Water
                                                                                                  Sanitation
                                                                                                  Electricity
                                                                                                  Roads
                                                                                                  Storm water
                                                                                                  Solid Waste
                                                                           1) progressive                                                                                Targets to be   Targets to be
                                                                        improvement of good       Roads average Visual Condition Index.                        _         quantified by   quantified by
                                                                          practices in asset                                                                                end 09/10     end 09/10
                           Meet                                        management i.e. asset                                                                             Annual record
                                                                      registers.                Total capital budget spend on renewal/
                      Infrastructure                                                                                                                                          to be
  Infrastructure                                      a) Effective                              rehabilitation/ reinforcement of existing assets as a                                    Annual record-
                       & Houshold                                                                                                                              _            monitored
 Development &                                       management                    2) extent of % of capital budget spend on extending                                    from year to
                                                                                                                                                                                           no target
                      Service Needs
   Sustainable                                        of existing     programmes targeted at infrastructure networks                                                           year
                        & Address                        assets             maintenance,
 Service Delivery                                                                               % of actual versus planned deliverables within
                        Backlogs                                         refurbishment and                                                                  15.0%           35.0%           100.0%
                                                                                                Asset Management Business Plans.
                          (Plan 3)                                    renewal of infrastructure
                                                                                                Water                                                       15.0%           35.0%
                                                                          and reduction of
                                                                                                Sanitation                                                  15.0%           35.0%
                                                                      leakages and blackouts
                                                                           in these areas.      Electricity                                                 15.0%           35.0%
                                                                                                Roads                                                       15.0%           35.0%
                                                                                                Storm water                                                 15.0%           35.0%
                                           3.
                                       Sustainable                                              Solid Waste                                                 15.0%           35.0%
                                         service                                                Demand Management / Alternative Supply
                                         delivery                                               The % of non-revenue water loss                            38.90%           33.00%          27.90%
                                                                                                Electricity losses (technical and non-technical) as a
                                                                                                                                                             6.0%            6.0%            6.0%
                                                                                                % of electricity sales
Development &                                    management                    2) extent of
                      Service Needs
 Sustainable                                      of existing     programmes targeted at
                        & Address                   assets              maintenance,
Service Delivery
                        Backlogs                                     refurbishment and
                         (Plan 3)                                 renewal of infrastructure
                                                                      and reduction of
                                                                  leakages and blackouts
                            PLAN 3 SCORECARD: eThekwini           Performance Matrix
                                                                       in these areas.        09/10 MIG (Cities)

 National Key             IDP         3.
                                   DoRA            DoRA           DoRA MIG (Cities)                                                                                 Annual
 Performance           Strategic  Sustainable                                                  eThekwini Key Performance Indicators                  Baseline
                                 Impact area
                                    service       Outcome            framework                                                                                      target        5 Year target
     Area             Focus Area                                                                                                                      08/09
                                      delivery                                                                                                                       09/10


                                                                                              WASTE RECYCLED as a % of total waste disposed
                                                                                                                                                       7.00%         12.00%             _
                                                                                              at municipal land fill sites.
                                                                                              The annual Kwh generated from landfill gas to          30 000 000    30 000 000
                                                                                                                                                                                        _
                                                                                              electricity projects                                       Kwh           Kwh
                                                                                              The actual Expenditure of Capital Budget as a % of
                                                                                              Planned Expenditure (municipal figure recorded           97.0%         100.0%          100.0%
                                                                                              here and figures per line dept provided below)
                                                                                              Water                                                                  100.0%          100.0%
                                                                                              Sanitation                                                             100.0%          100.0%
                                                      b)                                      Electricity                                                            100.0%          100.0%
                                                  Sustainable                                 Roads                                                                  100.0%          100.0%
                                                 enhancement                                  Storm water                                                            100.0%          100.0%
    Municipal
                                                 to expenditure
Financial viability       Plan8                                                               Solid Waste                                                            100.0%          100.0%
                                                     capacity
 & management
                                                                  The proportion of capital
                                                                                                                                                                    Develop
                                                                  revenues sourced from
                                                                                                                                                                   developer        Established
                                                                  user charges and          Improved collection of development charges.                  -
                                                                                                                                                                  contributions   implementation
                                                                  development charges
                                                                                                                                                                   framework
                                                                  (increasing over period)

                                                                                                                                                                  Targets to be
                                                   c) Policy
                                                                                              Ratio of own capital spending to provincial spending       _        quantified by         _
                                                   alignment
                                                                                                                                                                   end 09/10
                      PLAN 3 SCORECARD: eThekwini Performance Matrix 09/10 MIG (Cities)

 National Key         IDP
                               DoRA           DoRA          DoRA MIG (Cities)                                                                                 Annual
 Performance       Strategic                                                          eThekwini Key Performance Indicators                 Baseline
                             Impact area     Outcome           framework                                                                                      target        5 Year target
     Area         Focus Area                                                                                                                08/09
                                                                                                                                                               09/10



                                                           Satisfaction survey                                                                              Targets to be
                                                                                     The perception of eThekwini residents satisfaction
                                                           results, project lead                                                                 _          quantified by          _
                                                                                     with specific categories of infrastructure
                                            Responsive-    times                                                                                             end 09/10
                                            ness to need
                                                                                                                                                                Zone
                                                           Guaging community         Development priorities per Zone confirmed by Ward    Zone priorities                   Zone priorities
                                                                                                                                                              priorities
                                                           priorities                Committees each year                                    (08/09)                          reviewed
Good Governance                   4.                                                                                                                          reviewed
    & Public        Plan 5    Accountable   Transparency                                                                                                    Targets to be
                                                          Regular reporting,
  Participation               Governance      for citizen                            No of people attending budget mtgs each year.               _          quantified by          _
                                                          published locally
                                               oversight                                                                                                     end 09/10
                                                          Audit opinion on capital
                                                          programme (stable or
                                                Good      improving, without
                                                                                     Unqualified annual financial statement                Unqualified       Unqualified      Unqualified
                                             governance adverse or disclaimed
                                                          opinion)
              SCORE CARD : PLAN 4 - SAFE HEALTHY AND SECURE ENVIRONMENT 2009 - 2010
  National Key   Strategic Focus                                                                             Annual Target   5 year target- Means of
                                              Key Performance Indicator                    Baseline 08/09
Performance Area       Area                                                                                      09/10          2010/11     Verification


                                         1. Increase law enforcement through                                                                   Fines processing
                                                                                      Bylaws - 17 980       10%              21 755
                                         identified projects and visible policing                                                              system



                                         2. Facilitate the implementation of                                                                   Safer Cities records.
                                         targeted social crime prevention
                                                                                      No baseline           No baseline      100%
                                         projects.

                                         3. Implementing the environmental                                                                       Metro Police
                                         crime prevention strategy.                                                                              Enforcement,
                                                                                                                             40% of global       ITRUMP and Safer
                                                                                                            100% of annual
                                                                                      No baseline                            enviromental crime Cities records.
                                                                                                            projects
                                                                                                                             prevention strategy




                   Promoting the     4. Reduce accident occurrence or
                  Safety of Citizens alternatively the severity of accidents at       2                     3                100%              ETA records
                                         targeted intersections.


                                                                                                                                                ETA records

                                         5. Reduce accident occurrence or
                                         alternatively the severity of accidents on   30                    30               100%
                                         selected residential (class 5) streets.


                                                                                                                                                ETA records

                                         6. number of education programmes
                                                                                      No baseline           20 programmes    100 programmes%
                                         held on road safety awareness


                                                                                                                                               ETA survey records

                                         7.    Assess worst accident locations        10                    10               40
                  SCORE CARD : PLAN 4 - SAFE HEALTHY AND SECURE ENVIRONMENT 2009 - 2010
  National Key   Strategic Focus                                                                   Annual Target   5 year target- Means of
                                           Key Performance Indicator              Baseline 08/09
Performance Area       Area                                                                            09/10          2010/11     Verification
                                                                                                                                  Fire records
                                         8. Improve existing infrastructure at
                                         identified fire stations to improve     20%               100%            100%
                                         efficiency.

                                                                                                                                  Fire records
                     Promoting the     9. Maintain acceptable levels of service
                                                                                No baseline        100%            100%
                    Safety of Citizens delivery

                                                                                                                                  Disaster Mgt
                                         10. Develop and implement a                                                             records
                                         comprehensive Municipal Disaster Risk   5%                30%             100%
                                         Management capability.




  BASIC SERVICE
    DELIVERY
                     Promoting the
                    Safety of Citizens
                  SCORE CARD : PLAN 4 - SAFE HEALTHY AND SECURE ENVIRONMENT 2009 - 2010
  National Key   Strategic Focus                                                                                 Annual Target        5 year target- Means of
                                            Key Performance Indicator                   Baseline 08/09
Performance Area       Area                                                                                          09/10               2010/11     Verification

                                          11. Improve maternal, women and child
                                                                                                                 10 PHC               10 PHC
                                          health services by introduction of 10 PHC 0                                                                   Clinical registers
                                          programmes.
                                                                                                                 programmes           programmes
  BASIC SERVICE
    DELIVERY
                                          12. (a) Improvement of TB case finding   (a1) Bacteriological          (a1) - 100% (a2) -   (a1) - 100%     (11a & b) Registers,
                                          and clinical management by               coverage - 85%                65%, (a3) - 13%      (a2) - 70%,     (11c) Vector Control
                                          implementing 5 programs.                   (a2) Smear conversion-      (a4) - 65% (a5) -    (a3) - 10%      Records.
                                                                                   50%,                          100% (b1) - 29       (a4) - 70%
                                                                                   (a3) - Reducing defaulter
                                                                                                                 (b2) - 3   (c) -     (a5) - 100%
                                                                    (b) (b1)       rate - 23%
                                       Improve clinical management of HIV /        (a4) - Increasing cure rate   100%                 (b1) - 59
                                       AIDS by increasing number of PHC            - 50%               (a5) -                         (b2) - 9    (c)
                                       facilities accredited as ART down           Sputum taken for culture                           - 100%
                                       referral sites by 15.              (b2)     and sensitivity for MDR /
                                       Number of fixed PHC clinics accredited      XDR -100%
                                       as ART initiating sites by 2.
                     Promoting the                     (c) Ditching 100% of
                    Health of Citizens identified water courses in a calender
                     Promoting the     year to reduce incidences of vector borne                 (b1) - 14
                                       diseases.                                             (b2) - -10
                                                                                  (12a) - 0, (12b)               (12a)-100% (12b) - (12a) - 100%        (12a) Tally Sheets
                    Safety of Citizens
                                       12. Improvement of quality of health care,                                 4                  (12b) - 4          (12b) QA Audit
                                       by implementing 2 sub projects. (a)                                                                              Reports.
                                       Monthly supervision of clinical
                                       programmes, (b) Quartely audit by QA
                                       team.


                                          13. Improve Environmental Health                                                                              A3 diary, registers
                                          services by expansion of programmes to   7                             14                   14                & environmental
                                          14                                                                                                            health reports


                                          14. Promoting health of vulnerable
                                                                                4                                10                   10                reports & registers
                                          groups by implementing 10 programmes.
              SCORE CARD : PLAN 4 - SAFE HEALTHY AND SECURE ENVIRONMENT 2009 - 2010
  National Key   Strategic Focus                                                                     Annual Target          5 year target- Means of
                                         Key Performance Indicator                 Baseline 08/09
Performance Area       Area                                                                              09/10                 2010/11     Verification
                                                                                                    1.    Annual Target =                  Health Unit records
                                                                                                    20

                                                                                                            5 Yr Target =
                                                                                                    100
                                        15. Empower vulnerable groups through:-                                   2.
                                                                     1.                             Annual Target = 15
                                        development & support             2.    No baseline                                 100%
                                        facilitating access                3.                         5 Yr Target = 75
                                        reduction of street children


                                                                                                            3.   Annual
                   Promoting the
                                                                                                    Target = 7
                 Security of Citizens
                                                                                                                 5 Yr
                                                                                                    Target = Not possible


                                        16. Develop A Poverty Alleviation Policy No baseline        100%                    100%           records at CPU
                   Promoting the
                  Safety of Citizens

                                        17. Percentage of interventions to
                                        support vunerable groups
                                                                                No baseline                          100% 100%            records at CPU
                                                PLAN 5 - EMPOWERING OUR CITIZENS 2009-2010
  National Key         Strategic                                                                      Annual Target             5 year target-
                                       Key Performance Indicator                Baseline 08/09                                                            Means of Verification
Performance Area      Focus Area                                                                          09/10                    2010/11
                                                                          Database in place. Study
                                                                          tours and exchanges
                                      1. % of skills development          undertaken. Final review
                                      intervention implemented for ABMs & completed and                                                                Implementation Plans. Database
                                      Economic Sectors in relation to     presentations made to              100%                    100%               of skills development requests
                                      identified needs                    relavent stakeholders.                                                        from ABMs & economic sectors
                                      (SDBIP projects 1.1 & 1.2)          Video production
                                                                          complete. Others ready by
                                                                          end July.
                                   2. %age individuals employed/in self
                                   employment after completing their                                                                                  Copies of Letters of Appointment,
                                                                                    70%                       70%               Minimum of 70%
                                   Learnerships                                                                                                         or service numbers available
                                   (SDBIP project 2.1)
                                   3. Database of requests for
                                   intervention established and                                                                All DoE requests in
                                                                           all requests were met             100%                                       Database of learners available
                                   interventions facilitated in line with                                                    terms of ABET plan met
                                   Department of Education (DoE) plan
                                   4. % co-operative education students
                                   engaged iro identified needs of Units                                                     100% needs met within        Database of Unit requests
                                                                              100% needs met                 100%
                                   & available budget (SDBIP project                                                          budgetry constraints      available and HR info available
                                   2.3)
     MUNICIPAL                     5. Ensure that the Municipality
                     DEVELOP THE                                                                      WSP& ATR               All WSPs & ATRs
TRANSFORMATION AND                 qualifies to receive the maximum                                                                                   Final copy of WSP & ATR
                       CITY AS A                                          WSP submitted to            submitted to           submitted to LGSETA
  ORGANISATIONAL                   amount of mandatory grant from                                                                                     available & postal tracking record
   DEVELOPMENT       LEARNING CITY                                        LGSETA by 30 June           LGSETA within          within stipulated
                                   LGSETA                                                                                                             available
                                                                                                      stipulated deadlines   deadlines
                                   (SDBIP project 3.1)
                                      6. % of management/LGSETA
                                      requirements met by the skills portal                                                                           Record of requirements available
                                                                              100%                    100%                   100%
                                      as per available budget                                                                                         & portal viewable
                                                     (SDBIP project 3.2)

                                      7. % of Management Development
                                      programmes scheduled in relation to                               100% of annual
                                                                                      nil                                            70%              WSP & Training Calendar available
                                      needs on WSP                                                         targets
                                      (SDBIP project 3.3)
                                      8. % of ABET scheduled in relation
                                                                                                        100% of annual
                                      to needs on WSP                                30%                                             75%              WSP & Training Calendar available
                                                                                                           targets
                                      (SDBIP project 3.4)
                                                  PLAN 5 - EMPOWERING OUR CITIZENS 2009-2010
     National Key        Strategic                                                                       Annual Target             5 year target-
                                         Key Performance Indicator              Baseline 08/09                                                                 Means of Verification
   Performance Area     Focus Area                                                                           09/10                    2010/11
                                        9. % of Computer Literacy
                                        programmes scheduled in relation to                               100% of annual
                                                                                        50%                                               75%               WSP & Training Calendar available
                                        needs on WSP               (SDBIP                                    targets
                                        project 3.5)
                                        10. The percentage of a
                                        municipality's budget actually spent
                                                                                       0.24%                   0.16%                     0.16%              Budget and Financial statements
                                        on implementing its workplace skills
                                        plan

                                        11. Number of CIFAL training
                                                                                                           4 Programmes             4 Programmes
                                        programmes presented                   4 Programs Presented                                                           attendance registers available
                                        (SDBIP project 4.1)                                                   presented           presented annually

                                                                                                             697mbps of
                                                                               453 mbps of bandwidth                           2,467mbps of bandwidth
                                                                                                          bandwidth sold to                                      report on bandwidth sales
                                     12: (Increase fibre infrastructure to      sold to private sector                         sold to the private sector
                                                                                                            private sector
                                     increase private/public sector access
                                     to the network)                                                         178mbps of
       MUNICIPAL                                                           0 mbps of bandwidth sold                             800mbps of bandwidth
                       DEVELOP THE     (SDBIP project 5.1)                                                bandwidth sold to                                      report on bandwidth sales
  TRANSFORMATION AND                                                           to public sector                                 sold to the public sector
                         CITY AS A                                                                          public sector
    ORGANISATIONAL
     DEVELOPMENT       LEARNING CITY
                                                                                                                                                        1. No. of Training Courses / Seminars
       MUNICIPAL                                                                                                                                            Implemented - use attendance
                       DEVELOP THE
  TRANSFORMATION AND                                                                                                                                    registers to verify.          2. No of
                         CITY AS A
    ORGANISATIONAL                                                                                                           20% of the MILE Strategy /       technical support missions
     DEVELOPMENT       LEARNING CITY 13.% Implementation of the                                          10 % - i.e MILE set
                                     Municipal Institute of Learning                   0.00%                                 Founding Document fully completed.                              3.
                                                                                                            up completed
                                     (MILE) Founding Document                                                                      implemented          Number of successful peer-exchanges
                                                                                                                                                          held                     4. No. of
                                                                                                                                                           completed Joint City- University
                                                                                                                                                                Research Projects done


Note:
                                                        PLAN 6 - PROMOTING CULTURAL DIVERSITY
   National Key      Strategic Focus                                                                                                 5 year target-   Means of
                                              Key Performance Indicator               Baseline 08/09           Annual Target 09/10
 Performance Area          Area                                                                                                         2010/11       Verification
                                                                                 50 Activities comprising of                                          Statistics and
                                         Number of development opportunities
                     Empowering and                                                Exhibitions, Comedy,                                               Records
                                         created to enhance the conservation                                       46 projects        92 projects
                      enculturation                                              Dance Change, outreach.
                                                     of our culture
                                                                                  95% of target achieved
                                                                                                                                                      Records of all
                     Create economic                                                                                                                  activities
                                         Number of exhibition platforms
                     opportunities for
                                         created to sustain economic                         12                    25 projects        50 projects
 LOCAL ECONOMIC      arts, culture and
                                         development of established artists
DEVELOP MENT (LED)        heritage

                                         Implement programmes for people                                                                              Records of all
                                                                                      15 opportunities             15 projects        45 projects
                                         participating in Sport and Recreation                                                                        activities
                      Promote sport
                      and recreation
                                         Create opportunities for people
                      within the City                                                   12 programs              20 programmes       40 programmes
                                         participating in Sport and Recreation                                                                        Records of all
                                                                                                                                                      activities
                                                              PLAN 7 - GOOD GOVERNANCE

  National Key                                                                                                             Annual Target                  5 year target-                   Means of
                   Strategic Focus Area     Key Performance Indicator                         Baseline 08/09
Performance Area                                                                                                               09/10                         2010/11                      Verification

                                           KPI 1: Number of Networks in
                                           intergovernment, regional (intra-local),
                                           international networks regarding Scope of
                                           resource complementation, technology                                             Baseline of 85 + 95        170 + 100 networks = 270     Memorandum of
                                           interchange/collaboration, Promotion of                  85 networks
                                                                                                                          networks = 170 networks              networks             Agreements, Reports
                                           common interests and agenda, Exchange of
                                           expertise and training.


                                           KPI 2: Customer Satisfaction based on the
                                           Sizakala Survey                                    Verified average overall
                                                                                              score measuring current
                                                                                             services levels at 75% per                                                             Annual Customer
                                                                                                                               75% satisfaction             80% satisfaction
                                                                                                 customer service                                                                   satisfaction survey report
                                                                                                 evaluation report -
                                                                                                  November 2008.

                                           KPI 3: Customer Satisfaction based on the
                                           Mystery Shopper Survey
                   Ensure Accessible and
                    Promote Governance
                                                                                                                                                                                    Annual Mystery Shopper
                                                                                                  75% satisfaction             80% satisfaction             85% satisfaction
                                                                                                                                                                                    Survey Report




                                           KPI 4: All sectors of eThekwini Community
                                           participate in Council activities through their
                                           representative structures
                                                                                                                          60% of stakeholders in the 70% of stakeholders that are in Attendence registers;
                                                                                                    No Baseline            database participated in   the database participated in   minutes of meetings; and
                                                                                                                               Council Activities           Council Activities       project reports



                                           KPI 5: No. of communication tools
                                           implemented in line with the Adopted
                                           Communication Strategy and Policy                  3 commucication tools        5 communication tools         8 communication tools
                                                                                                  implemented                  implemented                   implemented
                                                                                                                                                                                    Publications, Progress
                                                                                                                                                                                    Reports
                                           KPI 6: (a) Percentage of staff and the public
                                           that are aware of the systems and
                                           mechanisms available to combat corruption
                                           and unethical behaviour and the extent to                                       40% of public and 60%      60% of public and 75% staff
                                                                                                    No Baseline                                                                     Annual Survey Report
                                           which the systems are effective                                                    staff awareness                 awareness.
                                                                   PLAN 7 - GOOD GOVERNANCE

  National Key                                                                                                            Annual Target                   5 year target-                       Means of
                     Strategic Focus Area         Key Performance Indicator                    Baseline 08/09
Performance Area                                                                                                              09/10                          2010/11                          Verification

                                                 (b) Percentage of mechanisms and sytems
                                                 for combating corruption allow for prompt
                                                 finalisation of cases                                                   55% of complaints (current     60% of complaints (current
                                                                                                    No Baseline           financial year) Finalised   financial year) finalised within   File Registers
                                                                                                                               within set stds                    set stds



                                                                                                                                                          % risk mitigation
                                                                                                                                                      strategies implemented
                                                 KPI 7: Reduce risk profile to acceptable       Top 19 strategic risk    Strategic and operational                                       1.Risk Mitigation Plans
                                                 levels and maximise opportunities                    profiles               residual risk profile
                                                                                                                                                       to reduce recidual risk              2.Risk Registers
                                                                                                                                                        profile to acceptable
                                                                                                                                                                 levels

                                                 KPI 8: % establishment, implementation, and
                                                                                                100% Completion of          100% Completion of        PMS System Developed and              Project Plans, Reports,
                                                  monitoring of the performance management
                                                                                                     Projects                    Projects                   Implemented                        Usage of system
                                                 system
                      Ensure Accessible and
                                                 KPI 9: Interventions introduced to improve                                                                                              1. Terms of Reference
                       Promote Governance        productivity, efficiency and effectiveness                                                                                               2. Intervention reports
                                                 within the municipality
                                                                                                  18 Interventions            24 interventions               24 Interventions
GOOD GOVERNANCE          Create an efficient,
AND PUBLIC PARTICI   effective and accountable
      PATION                administration                                                                                                                                               Project plans and 4 progress
                                                                                                                                                                                         Reports

                                                   KPI 10: % of IT projects implemented to                               70% implementation of all    100 % implementation of all
                                                                                                    No Baseline
                                                             improve efficiences.                                                projects                      projects




                                                 KPI 11: Increase the % implementation of      50% implementation of      75% implementation of         100% implementation of
                                                                                                                                                                                         Project plans
                                                 GIS strategy through defined projects               projects                   projects                       projects



                                                 KPI 12 Administration policies and systems
                                                 reviewed.
                                                                                                                                                      3policy reviewes finalised for     3 reviewed policies
                                                                                                3 draft policy reviews       3 policies reviewed
                                                                                                                                                             implementation              implemented
                                                              PLAN 7 - GOOD GOVERNANCE

  National Key                                                                                                                Annual Target               5 year target-                Means of
                   Strategic Focus Area      Key Performance Indicator                          Baseline 08/09
Performance Area                                                                                                                  09/10                      2010/11                   Verification

                                            KPI 13 (a) Implementation of projects to
                                            promote the interface between the Council,                                       (a) Develop a system
                                            the Administration and Citizenry, (b) Establish                                      to enhance the
                                            a complete system for promotion of Access
                                                                                                                                                  (a) Implementation of the
                                                                                                                                  interface. (b)
                                            to information.                                                                                        system to enhance the
                                                                                                                                   Establish an
                                                                                                    No Baseline                                           interface. (b)           Project Plans and reports.
                                                                                                                                   institutional
                                                                                                                                                     Implementation of the
                                                                                                                               framework for the
                                                                                                                                                    institutional framweork.
                                                                                                                              promotion of access
                                                                                                                                  to information

                                            KPI 14: Create a positive organizational          2 Intervention linked to one   5 Implementation Plans in
                                                                                                                                                         5 projects implemented   Business Plans
                                            climate through 5 key HR projects                            project                      Place

                                                                                                    92 Interventions             128 Interventions         128 Interventions      Invention Reports

                                            KPI 15: To provide comprehensive Health
                                            and Safety Programmes to the Clusters/City
                                                                                                 1.96 out of 5 where                                                              Corporate Injury on Duty
                   Ensure Accessible and    to reduce the DIFR on an annual basis                                                       2.7                       2.5
                                                                                               1=excellent and 5 = Poor                                                           Statistics
                    Promote Governance




                   Healthy and productive
                         employees
                                                          PLAN 7 - GOOD GOVERNANCE

  National Key                                                                                             Annual Target             5 year target-            Means of
                   Strategic Focus Area      Key Performance Indicator             Baseline 08/09
Performance Area                                                                                               09/10                    2010/11               Verification


                                                                                 African
                                                                                     Top = 52 (41%)
                                                                                                          African
                                                                                                Senior
                                                                                                               Top = 50%
                                                                                 = 70 (24%)                                      African
                                                                                                                      Senior =
                                                                                 Middle= 178 (32%)                               Top = 61%
                                                                                                               33%
                                                                                       Coloured                                    Senior = 42%
                   Healthy and productive                                                                 Middle= 38%
                                                                                        Top= 5 (4%)                                 Middle= 50%
                         employees                                                                        Coloured
                                                                                             Senior = 8                           Coloured
                                                                                                           Top= 2%
                                            KPI 16: Number/% of people from         (3%)                                          Top= 2%
                                                                                                              Senior = 2%
                                            employment equity target groups      Middle = 22 (4%)                                 Senior = 2%
                                                                                                                Middle = 2%
                                            employed in the three highest levels           Indian                                Middle = 2%
                                                                                                                    Indian
                                            of management in compliance with                 Top = 33                              Indian
                                                                                                                        Top =
                                            a municipality's approved             (26%)                                           Top = 22%
                                                                                                             25%
                                            employment equity plan               Senior = 107 (37%)                                 Senior = 31%
                                                                                                          Senior = 34%
                   Ensure Accessible and                                                 Middle = 204                               Middle = 27%
                                                                                                          Middle = 31%
                    Promote Governance                                                (37%)                                       Females
                                                                                                          Females
                                                                                 Females                                         Top = 32%
                                                                                                           Top = 26%
                                                                                  Top = 25 (24%)                                            Senior = 32%
                                                                                                                                           Middle = 37%
                                                                                                          Senior = 26%
                                                                                 Senior = 74 (26%)
                                                                                                              Middle = 31%
                                                                                       Middle = 154
                                                                                         (28%)                                                             Employment Equity
                                                                                                                                                           Reports
                                                  PLAN 8 - FINANCIAL VIABILITY AND SUSTAINABILITY
    National Key                                                  Key Performance                                            Annual Target          5 year target-            Means of
                                 Strategic Focus Area                                               Baseline 08/09
  Performance Area                                                    Indicator                                                  09/10                 2010/11               Verification

                                                              % Spend on Capital Budget             99.9%                  100%                    100%                Actual spend


                                                                                                    100% - All 3
                                                                                                    supplementary rolls
                                                                                                    published timeously.
                                                                                                    Supplementary 2 -
                                                              Valuation Roll - Compliance with      24 Oct 2008            3 Supplementary rolls                       Actual publication of the
                                  Budget Strategically and                                                                                         100% compliance
                                                              MPRA provisions                       Supplementary 3 -      published                                   supplementary rolls
                                       Sustainably                                                  20 March 2009
                                                                                                    Supplementary 4 -
Municipal Financial Viability                                                                       22 May 2009
     and Management

                                                                                                                           Rates - 5.57%(Res) -
                                                                                                                           11. 92%(Bus)
                                                              Increase in tariffs - only for info   Achieved               Water - 9.9%(Dom)-      CPI related         Actual tariffs
                                                                                                                           12%(Bus)
                                                                                                                           Electricity -28%
                                                              Salaries and Wages as a % of          28%
                                                                                                                           31%                     28%                 Quarterly Report
                                                              Operating expenditure
                                                              Repairs and Maintenance of %          10%
                                Value-for-money expenditure                                                                10%                     10%                 Quarterly Report
                                                              of Operating Expenditure
                                                                                                                                                                       Fleet Management
                                                              Availability of Vehicles              96.00%                 95%                     95%
                                                                                                                                                                       Reports
                                                                                                                           Land sales of R51.4M
                                                              Manage Council Property Assets - Total income of
                                                                                                                           and rental income of    CPI                 AFS
                                                              Grow total income                R22,1M
                                                                                                                           45.1 M
                                 Grow and Diversify Revenue
                                                                                                    Budgeted income
                                                              Grow Rental Income                    R139,5M.              R153.4M                  CPI                 AFS
                                                                                                    Actual received R151M



Municipal Financial Viability                                 Outstanding Service Debtors
     and Management                                                                       38.70%                           38.0%                   29%                 Quarterly report
                                                              to Revenue

                                    Sound Financial
                                Management and Reporting Debt Coverage Ratio (No. of
                                                                                                    22,5                   Under 5%                              12.04 AFS
                                                         times)
                                                         Cost Coverage Ratio (No. of
                                                                                                    3,5%                   >5                      >5                  AFS
                                                         Times)
                                                                                                    Unqualified audit      Unqualified audit       Unqualified Audit
                                                              Report from Auditor General                                                                              Audit Report
                                                                                                    report for 2008/9      report                  Report

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:13
posted:3/8/2011
language:English
pages:34
Description: Leakages for Financial Management document sample