Induction Document for a Sales Manager

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Induction Document for a Sales Manager Powered By Docstoc
					Welcome to Your Induction                                                    Contents

Welcome to Coles Myer Ltd. and congratulations on becoming part of our       This Welcome to your Induction pack covers the following:
team.
                                                                             1     e-Learning
You are about to join one of our businesses. Completing your induction       2     Purpose of the online program
training is the first step in introducing you to Coles Myer as a whole and
                                                                             3     Structure of the program
the specific business in which you are going to work.
                                                                             4     Before you go any further, consider:
This pack has information for you to become familiar with how the Coles
                                                                                         PC requirements for running the program
Myer Online Induction Program works, how you can prepare for it and how
you can access it.                                                                       Trouble shooting
Coles Myer Online Induction is a program brought to you by the Coles                     Learner support
Myer Institute.
                                                                                         Managing your learning
                                                                             5     Assessment & evaluation
                                                                             6     Our obligations to you
                                                                             7     Our expectations of you
                                                                             8     Setting up a safe learning environment
                                                                             9     Accessing the program
                                                                             10    Logging on
 Coles Myer Ltd 2006. This document is the property of Coles Myer Ltd.      11    Starting the first course
and contains confidential information to be disclosed only to persons
authorised by Coles Myer Ltd. to receive such information.                   12    Logging off


Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                           1
1 e-Learning                                                                   3 Structure of the program
Your induction is an e-Learning program, so what does it mean to you as a         When you access the Coles Myer Online Induction Program
learner?                                                                          selected courses will be presented for you to complete:
      e-Learning is the delivery of training through the internet or an                 Welcome to e-Learning
      organisation’s intranet
                                                                                        Welcome to Coles Myer
      e-Learning allows you to choose when and where you undertake
      your learning                                                                     Health & Safety

      You have access to the learning 24 hours a day, 7 days a week                     Diversity & Equal Opportunity

      You can learn at your own pace                                                    Welcome to your Brand

      You can go back and review any section of a course you want to
                                                                                  If you are going to work in one of our brands that handle food, one
                                                                                  other course will be presented on your list called food safety:

                                                                                        Food Safety
2 Purpose of the online program
                                                                                  Some of the courses have a compulsory assessment at the end that
                                                                                  must be completed
      The Coles Myer Online Induction Program is designed to welcome
      you as a new team member
                                                                                  When you have finished all of the courses allocated to you, you will
      It aims to introduce all new team members to Coles Myer as a                be asked to give us some feedback by completing an online
      whole and to the specific business you are joining                          evaluation survey
      You will learn about the specifics of your role when you start in your
      new job                                                                     It will take you approximately 6 hours to prepare for and complete
                                                                                  your induction program
      By delivering induction online we are able to offer you and every
      other new team member:
            equal opportunities for learning in every one of our locations,
            those in small remote towns through to those in capital cities
            complete and correct information about workplace
            compliance requirements




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                           2
course 1 is                                                                 course 2 is
Welcome to e-Learning                                                       Welcome to Coles Myer

     This is a 15-minute course covering our terms & conditions for              This is a 30-minute course covering our history, our brands, our
     e-Learning, safety, navigation, learner support and a safety                leaders, our future and our way of working
     checklist




course 3 is                                                                 course 4 is
Health & Safety at Coles Myer                                               Diversity and Equal Opportunity

     This is a 1-hour course covering our health & safety strategy,              This is a 45-minute course covering diversity and equal
     policies & procedures, accountabilities, identifying & managing             opportunity in our workplace, workplace standards, roles &
     hazards, managing accidents & injuries, and contractor,                     responsibilities, harassment, discrimination and bullying
     customer & visitor safety




course 5 is Food Safety                                                     course 6 is
(if you are joining a brand                                                 Welcome to your Brand
 that handles food)

     This is a 1-hour course covering our safety standards for                   This is a 2-hour course covering an introduction to your brand,
     preventing contamination, minimising bacteria growth, food                  how Coles Myer safety is applied, loss, fair trading, sales &
     handling procedures, food preparation, personal hygiene and                 service, merchandising and an outline of your workplace
     housekeeping                                                                orientation




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                      3
4 Before you go any further                                                 Trouble shooting guide
     Before you discover more about your Online Induction Program,                Feedback from learners who have already completed the Online
     there are some important things you need to consider                         Induction Program has provided us with information about the
                                                                                  issues they have encountered
     The following pages provide you with details about these issues:
                                                                                  They may help you overcome issues before, during and after
           PC requirements for running the program
                                                                                  completing your Online Induction Program
           trouble shooting
                                                                                  Common problems are shown in the left column, with simple actions
           learner support                                                        you can take shown in the right column
           managing your learning
                                                                            BEFORE                 You should
                                                                            commencing the         take these
                                                                            program …IF            ACTIONS
                                                                                                     Check you are logging on to the correct address
PC requirements for running the program                                     Cannot LOG ON
                                                                            to e-Learning system     http://cml.click2learn.com.au
                                                                                                     Check you have entered the correct username
     To access the Coles Myer Online Induction Program you must have                                 and password (refer to your Online Induction
     access to the internet or the Coles Myer intranet                                               notification e-mail and/or SMS)
     It is requirement that:                                                                         Check your PC meets the minimum
                                                                                                     requirements
           your PC is a Pentium 3 or higher                                                          (refer back to the previous column on this page)
           your browser is Internet Explorer and is version 6.0 or higher   Cannot LAUNCH a          Check that you have clicked on the green arrow
           (no other browsers are supported at this time)                   course                   for the course you want to launch in the Learner
                                                                                                     Welcome page
           you have at least a 56K modem to achieve a reasonable
                                                                                                     Check your PC meets the minimum
           download speed
                                                                                                     requirements
           your screen resolution is 800 x 600 pixels                                                (refer back to the previous column on this page)
           you turn off any Internet pop-up blockers you may have                                    Check you have turned off any internet pop-up
           active                                                                                    blockers you may have active
                                                                            Don’t know what          Open the Internet and click on HELP, then click
                                                                            version of               on ABOUT INTERNET EXPLORER. The pop-
                                                                            INTERNET                 up box will display the version. It needs to be
                                                                            EXPLORER you             higher than 6.0
                                                                            have
                                                                            Your POP-UP              Turn off any active pop-up blockers
                                                                            BLOCKERS are
                                                                            active

Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                      4
Trouble shooting guide                                                      Learner support
DURING working                  You should                                  If you cannot overcome an issue using the troubleshooting tips,
through the                     take these                                  help is available by contacting Coles Myer Learner Support:
program …IF                     ACTIONS
                                                                                  call 1300 889 170 at the cost of a local call
FONT SIZE on your screen          Check your screen resolution in your
is too small                      control panel and set the screen                If you are a NZ team member call 0800 944 555
                                  resolution to 800 x 600
                                                                                  this number will operate between 8am and 10 pm Eastern Standard
COURSE is in top left hand        Check your screen resolution in your            Time, 7 days a week
corner of screen                  control panel and set the screen
                                  resolution to 800 x 600
Cannot see BACK & NEXT            Check your screen resolution in your
buttons in bottom right of        control panel and set the screen
screen                            resolution to 800 x 600
                                                                            Perhaps you may need further assistance with:
You cannot see the MENU           Clear your cookies and temporary
                                                                                  PC requirements for the program
MODULES to navigate               internet files
through a course                                                                  no access to the internet
You cannot access the             Clear your cookies and temporary                a safe work environment
ASSESSMENT screen                 internet files
                                                                                  a forgotten password
                                                                                  navigating around a course
AFTER                           You should                                        course content or assessment
completing the                  take these
program …IF                     ACTIONS
You have COMPLETED                Check you have completed the
THE WELCOME TO                    Evaluation Survey located after the
BRAND COURSE and the              Welcome to Brand Assessment
course status is showing that     Check you have correctly exited the
the course is incomplete          course (refer to page 13 of this pack)
You exit the Welcome to          Re-launch the Welcome to Brand
Brand course before you          course, click on the evaluation,
have completed the               complete the evaluation and then exit
EVALUATION SURVEY                the course
You cannot launch the            Clear your cookies and temporary
EVALUATION SURVEY                internet files



Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                      5
Managing your learning                                                         5 Assessment & evaluation
     Managing your learning is your responsibility                             Assessment is a simple and brief review of the course content:
     Follow these guidelines to make the most of your e-learning:                    You will be scored as competent when you correctly answer at
                                                                                     least one question for each learning objective in the course
     Focus                                                                           Mostly you will be asked to answer questions by selecting from
            when you commence a session of e-Learning, make an effort                multiple choice answers
            to focus on the task of learning                                         At the end of the assessment section you will be asked to click a
     Breaks                                                                          button on the screen to submit your answers

            you don’t have to complete all courses in one sitting, you               When you submit your answers you will receive feedback on how
            should take a break during a course or in between courses                well you have done and have the opportunity to review your
                                                                                     answers
            there is a limit to your attention span, so take short breaks
                                                                                     You will have 3 opportunities to complete each course assessment
            to leave a course part way through, click the EXIT tab in the            to the required standard
            top right corner of the screen to save the work you have done
            when you log back on to the course again you will
            automatically be presented with the screen where you left off      Evaluation of the Online Induction Program content is ongoing:

     Activities                                                                      You will be presented with an online survey when you have finished
                                                                                     all of the courses allocated to you
            complete all of the learning activities in each course, you will
            short change yourself if you don’t                                       This feedback from you and other learners will enable us to
                                                                                     continually improve the course content, design and navigation
     Talk
            your understanding of a course improves when you talk about
            it, so discuss what you have learned with others if you can




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                            6
6 Our obligations to you                                                        7 Our expectations of you
     In most cases if you are an award employee and if you completed               We expect you to:
     all of the courses prior to commencing work, we will provide you
                                                                                         ensure that the PC you use meets the requirements
     with an Online Induction Allowance:
                                                                                         establish and maintain a safe learning environment whilst
           to cover your time and access to the program
                                                                                         completing the program
           it is an allowance based on a nominal program duration of
                                                                                         complete all courses allocated to you, in the order they are
           6 hours
                                                                                         presented, prior to your first day at work
           it remains the same even if it actually takes you a little less or
                                                                                         complete the course assessments and submit them
           a little more time than the nominal duration
                                                                                         complete the program evaluation online
           the allowance will be generally be included in your first pay
                                                                                         discuss your assessment results with your line manager when
                                                                                         you start in the workplace if required
     Your line manager will:
                                                                                         contact your line manager if you don't have a confirmed start
           discuss your e-Learning experience with you when you start                    date
           in the workplace
           work with you to address any learning gaps from the
                                                                                   If you are unable to complete the program successfully:
           assessment
                                                                                         your offer of employment is still valid
           authorise payment of your Online Induction Allowance
                                                                                         your line manager will meet with you on your first day and put
                                                                                         a learning plan in place to coach you until you are able to
                                                                                         successfully meet the program requirements




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                            7
8 Setting up a safe learning                                                        Your chair
environment                                                                         Should have these features:

                                                                                                                                   backrest
     It is essential for your own health and wellbeing that your learning
     takes place in a safe environment in order to minimise the risk of                                                               height
     discomfort or injury, whether this is your own home, or the home of                                                          adjustable
     a friend or a family member                                                                             non-slip
                                                                                                             surface                backrest
     Use the information on the next few pages to review and alter your
     learning environment to make it safe                                                                                           forward/
                                                                                                      height
                                                                                                                                   backward
     Remember that it may take several tries to get the best arrangement                              adjustable
                                                                                                                                  adjustable
     for you, but it’s worth the effort to get it right, the basic idea is to get
     yourself comfortable                                                                             swivel
                                                                                                      360°                         minimum
                                                                                                                                    5 rungs
                                                                                                                                  on wheels
                                                                                                   If your chair doesn't have an adjustable backrest insert a cushion
                                                                                                   between the back of your chair and your lower back to provide
                                                                                                   support.


                                                                                    Should be set up by following these steps:




                                                                                          SIT so that your knees            ADJUST the backrest of
                                                                                          are bent at approximately         your chair so that it
                                                                                          a 90°angle and your feet          supports the curve in the
                                                                                          are flat on the floor             lower back


Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                                      8
Your desk height                                                               Your mouse
                           The height of your desk should be adjusted to       Movement of the mouse should come from the whole arm and shoulder,
                           just below your elbow height when your arms         not just the wrist.
                           are hanging by your side.
                                                                                 RIGHT                                        WRONG
                           If your desk is too high you should raise the
                           height of your chair and use a footrest so that
                           your feet are resting flat and your legs are bent
                           at a right angle at your knees.
                           If your desk is too low it can be raised on
                           wooden blocks, make sure that you get help to
                           lift the desk when inserting the blocks and
                           make sure that they are secure and stable.
                           Adequate leg room should be available under
the desk, materials should not be stored under it.
Ensure the items you use frequently are easy to reach.



Your keyboard
Keep your wrist and hand in line with your forearm in a straight neutral       Your monitor
position.                                                                      Your monitor should be placed directly in front of you at approximately
                                                                               arms length and angled slightly backward.
RIGHT                    WRONG                        WRONG
                                                                               The top of the screen should be at eye level or slightly lower.

                                                                                                                          one arm’s length




RIGHT                    WRONG                        WRONG




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                           9
Your lighting                                                                    9 Accessing the program
Natural light should be directed at 90° to your screen with adjustable
window covering to control the intensity and direction of light to avoid glare   You should access the program via a computer from:
place the monitor directly under ceiling lights and accessory lighting should
be directed to the side of the monitor.                                                   your home

                                                                                          the home of a friend or your family
Your air flow
                                                                                          library … check if there are any time constraints & respect them
Heating or air conditioning vents should be directed away from you.
                                                                                          other locations such as a university, TAFE college or job network
                                                                                          provider
Your electrical safety
All electrical cords and power points must be in safe condition without any
obvious external damage and there should be sufficient power points              You must not access the program via a computer from:
without the use of double adaptors or power boards.
                                                                                         an internet café
All electrical leads must be stored neatly off the floor to prevent tripping.


Your first aid
Have a first aid kit available in case you need it.


Your laptop
If you are using a laptop, dock it into a keyboard and raise the height of the
laptop screen to eye level.


Your entry & exit points
Passageways and doorways should be kept free from trip hazards.


Your storage
Store heavy items such as books or folders so that you do not have to
reach above shoulder level from either a seated or standing position to
access them.


Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                           10
10 Logging on
step 1                                                                       note


           access the internet by clicking on your Internet Browser                 you will be prompted to change your password the first time
           button, usually represented by a blue ‘e’ for Internet Explorer          you log on to the program

           type in the following address http://cml.click2learn.com.au              it is required that you keep your user name and password
                                                                                    confidential
step 2


           the Log On box will now appear:




           using the details contained in your Welcome e-mail and/or
           SMS message, type in your user name, press TAB then type
           in your password
           click on the Log On button




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                    11
11 Starting the first course
step 1                                                                       step 3


           the first screen to appear after the log on will be the welcome            The course title and description screen will appear:
           page from our e-Learning system:




                                                                                      Click on the NEXT button
step 2

                                                                             note
           a list of the courses allocated to you will appear on the left
           hand side of the screen
           the courses must be completed in the order they are                        if you are prompted to install some software from the internet
           presented on the list                                                      to enable you to run the course, click on the OK button to
                                                                                      download the software
           click on the green arrow button
           next to Welcome to e-Learning which is the first course listed




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                     12
12 Logging off
step 1                                                                      step 2


             you can log off at any time during a course or when you have
             completed a course                                                      when the Class Progress Detail screen appears click on the
             you must click on the red EXIT tab in the top right of your             OK button in the middle of the screen
             screen to save the work you have already completed

                                                                                     this will return you to your welcome page
                                                                                     click on the words log off in the top right of the welcome page
                                                                                     this will return you to the Log On screen
                                                                                     you can either exit you internet session OR leave the Log On
                                                                                     screen ready to recommence the program at a later time




             the gold ASPEN screen will appear




         click on the CLOSE button

Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                    13
            Are you ready to start your Online Induction?
                                                                            After Online Induction
If you can answer YES to these questions, you are ready to get started
with your Induction:
                                                                            When you have completed all of the course allocated to you in the Online
                                                                            Induction Program:
            have you received your user name and password via e-mail
            or SMS?
            have you read this Welcome to Your Induction pack?                          contact your line manager if you don't have a confirmed start
                                                                                        date for your new job
            does your PC meet the requirements?
                                                                                        arrive at work for your first shift and ask for your line manager
            have you set up a safe learning environment?
                                                                                        discuss your Online Induction assessment results with your
            have you turned off your pop up blockers?
                                                                                        line manager during your fist week on the job
                                                                                        participate in coaching activities for any Online Induction
                                                                                        course where your assessment was 'not yet competent'
Congratulations, you are ready to begin your Online Induction!
                                                                                        complete your workplace orientation program
                                                                                        you should receive your Online Induction Payment in your
                                                                                        first pay



                                                                            You have now successfully completed 'Welcome to your Induction'




Coles Myer Online Induction Program ‘Welcome to Your Induction’ pack June 2006                                                                         14

				
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