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					The Role of Statistics in
Organisational Knowledge
Management
What do we mean by
knowledge management?
 A definition
     “Knowledge management is applying the collective
      knowledge and abilities of the entire work force to
      achieve specific organizational objectives.”
       --Knowledge Management Working Group of the Federal
       Chief Information Officers Council (US 2001)
     Not simply data and information management or
      technological tools and processes
 The promise
     “If we only knew what we know, we would be 30
      percent more productive.”
       -- Lewis Platt, CEO Hewlett-Packard (1992-1999)
Why the focus on KM at FaCS?
  Complexity of issues requires drawing
  information selectively from an
  expanded range of sources
  A line of policy enquiry through
  disparate sources
  Producing a tightly crafted story
  Knowledge base = information + skills,
  judgement and experience
The Changing Nature of
Information Needs
  Types of inquiry
     Interaction of many factors (social, behavioural,
      economic)
     Pathways, transitions (longitudinal analysis)
  Types of Information
     Contextual
        Basic background details and characteristics
     Targeted
        Focused on specific policy questions
     Value-added
        Modelling, statistical analysis
FaCS Knowledge Model
                                            Minister




Information Sources                          Policy
                                     Development and Advice
Research community
  Data providers                                                         Program
    Centrelink                                                           Delivery
       NGOs                                Knowledge
    Customers                              Networks
    Community
       Press                                           Branches         Evaluations
                       Strategic
   International
                      Partnerships




                                            Data Strategies and Services Section, 2002
KM - Where is FaCS at?
  Knowledge and Information Committee
  ISB – Information solutions and tools, library,
  INAs
  Fact Sheets – distilling killer points
  Strategic Plan – knowledge investment and
  management
  Research and Evaluation Committee –
  research in a knowledge capability context
  Bringing it all together in a knowledge
  framework
FaCS Knowledge Framework                                                      (draft)
                             FaCS Outcomes

                                   Evidence-
policy opportunities/problems                  right products
                                  Based Policy


           policy questions       Information     right knowledge

                            Various Information
info management needs                                  right access
                                 Systems

resource mobilising       Organisational Design            right infrastructure


     HR needs                  Skills and Abilities            right capacities

raison d’être             Organisational Culture                  right behaviours

                                                              Policy Strategies Section, 2002
Fact Sheets
  A key tool in promoting policy ideas
  Synthesing the key facts relating to
  policy questions
  Types
     Minister’s fact sheets
     Regular fact sheet/newsletters
     Knowledge framework information sheets
Knowledge Framework
Information Sheets
 A process starts with an information audit
 Summary of sources
 Information sheets on target groups or
 specific policy issues
 Useful in identifying data gaps
 A basis for research agenda and development
 of strategic information partnerships
Information Needs Analysis
  Identifying key sources of information
  Understanding the nature of
  information flows
  Questionnaire of information usage in
  the last 3 mths
  Aim to improve information resources
  and access for FaCS staff
How do stats fit in?
  Statistics are a key knowledge product
  Statistical sources are seen as one
  among many information sources
  Relatability of data becomes more
  important
  Development of indicators and
  performance measures
  Changing role for ABS?
Stats units / outposted officers
  Become knowledge brokers in
  knowledge market
  Leadership role in data usage and
  management
  Networks assume greater importance as
  importance of knowledge sharing
  increases
Statistical Co-ordination
  National Statistics Service
     agencies seeking to obtain greater
      knowledge from their administrative
      information resources
  Information Development Plans (IDPs)
     bringing together information needs across
      sectors, jurisdictions and agencies
Discussion
  Do you see similar trends in the
  approach to knowledge in your
  agencies?
  Do these trends have implications for
  the role of the ABS?
  How do we promote the role of the
  stats units in a KM context?
Issues/Lessons
  Must gain high level support from the
  start
  Must be linked to corporate objectives
  Cannot be bound by technical tools and
  processes

				
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