Volunteer Information Pack 532.48 Kb - Volunteer Scheme by hkksew3563rd


									Volunteer Scheme
    Information Pack
     Please specify on your application which service you wish to
                           volunteer with.

The Supported Housing Projects include:

Supported Housing projects are for those who have completed a period of drug
rehabilitation / treatment. They provide a safe drug free environment where
residents receive support to prepare them for independent living.

• Cranstoun Sisters Avenue; Clapham, South West London
• Cranstoun Project 85; Tooting, South West London

The Community Services include:

Our Community Services involve providing structured day programmes for people
experiencing problems as a result of their drug use. These services are designed for
people who are recently drug free, as well as those who are currently using and want
help reducing or stopping. They offer help and support with the following issues:
health, legal issues, drug use, employment and training, basic skills, social welfare
and housing.

•   The Base; Wimbledon, South West London
•   Milton Community Programmes; London, N1
•   Cranstoun CDA: Milton Keynes
•   Cranstoun CDA: Portsmouth
•   Cranstoun CDA: Isle of Wight
•   Cranstoun CDA: Reading
•   Cranstoun CDA: Warwickshire
•   Cranstoun DIP Dudley

The Residential Services include:

Our Residential Therapeutic Communities are for men and women, aged 18 or
above, with a history of problematic drug use. They are a drug and alcohol free
environment, where clients can adjust to living without drugs and be supported in
meeting individual needs, through a structured programme of groups / workshops
and activities.

•   Cranstoun Milton House; London, N7
•   Cranstoun Oak Lodge; Putney, South West London
•   Cranstoun Project 235; Balham, South West London
•   Cranstoun Trelawn House; Purley, Croydon, Surrey
•   Cranstoun City Roads; London, EC1V (more details on page 3)
•   Referral & Assessment Office; based at City Road, London EC1V (more
    details on page 4)

General Information:

• Volunteer hours vary depending on the service, but are generally flexible
  depending on your availability.
• In-house training is available for volunteers, but is dependant on the individual
  service & is subject to budgetary constraints.
                    Cranstoun City Roads: London EC1V

Cranstoun City Roads is a pan-London, self referral residential service (short stay up
to 21 days), for drug users in crisis. Medically supervised detoxification is provided
for clients withdrawing from any, or all, of the following: opiates, alcohol and
benzodiazepines. Crack withdrawal is managed with talking therapies and medication
tailored to individual need. The compulsory group work programme is aimed at
health education, harm minimisation and introduction to CBT. Ongoing treatment
options are explored with clients and support given in accessing on going treatment
prior to discharge.

Volunteer hours are flexible depending on the individual’s availability. Availability is
discussed after the volunteer has completed 3 shadow shifts. Having completed the
shadow shifts a meeting is arranged to discuss and assess people’s suitability and
performance. This meeting also provides the opportunity for people to reflect on the
realities of this working environment and make an assessment of their
own suitability within our service.

City Roads was opened in 1978. Integral to its service delivery, was a plan to
incorporate a team of volunteers that would be fundamental to the day to day
running of the service and essential for the very practical purpose of supporting the
clients and staff team with their work.

Due to the fact that Cranstoun City Roads is essentially an A&E department, our
ability to offer specific training for volunteers has historically been limited, both in
the light of time and financial resources. In this respect it is important that people
explore external training opportunities. However, what is made available to
volunteers is the opportunity to work along side a multi-disciplinary team, with
nursing and medical professionals, a social care team of trained drug workers, a
group worker and a team of alternative therapists.

By volunteering here, people are provided with a rich learning ground to develop a
first hand understanding of the nature of crisis intervention work, and develop
communication skills with a wide and varied team of professionals. In addition to
this, you will be assisting in the day to day support of a dynamic client group, in
terms of their needs and back grounds and future plans.

Cranstoun City Roads was the first ever working model of a multi-disciplinary team
in the whole of Europe and provides an excellent platform for people wishing to
pursue a career in this field, or for those who simply want to support people who are
in the process of making positive changes in their lives.

We deliver the following in-house training to support volunteers in their roles with
our client group:

• Drug awareness
• Ethics and stereo types of drug users
• Care coordination and discharge planning

A volunteer support group is held on a monthly basis and volunteers are supported
by the shift coordinator and group worker, when they are on shift.

We hope you will find you time volunteering with our service to be of value and wish
you every success, whether you are at the start of a new career path, or simply
wanting to support people get their lives back on track.

          Cranstoun Referrals & Admissions Office: London EC1V

We help people whose drug and/or alcohol use is so complex that they need
residential treatment. The Referrals and Admissions office handles most of the
referrals and assessments for our 2 rehabs: Oak Lodge and Trelawn House. Our
small friendly rehabs offer therapeutic treatment for between 3 and 6 months. Oak
Lodge specialises in working with victims of domestic violence and with clients who
have parenting problems. Trelawn House specialises in working with survivors of
sexual abuse and with clients who have “dual diagnosis” (addiction and mental
health problems combined).

If you are looking to gain entry into work in the substance misuse field then at the
Referrals Office we can offer you varied and interesting experience that will enable
you to develop an understanding of the complex issues linked to drug and alcohol
addiction. We can also help you to gain both professional skills and a good
understanding of how the drug and alcohol treatment system works.

We welcome applications from a people with a wide variety of backgrounds including
those with personal experience of drug or alcohol addiction, people returning to work
after a break due to child care or other reasons, those who have completed academic
qualifications but need practical experience or people who simply want to change
careers. Alternatively you may not be seeking to work in this field but simply wish to
volunteer to help those less fortunate.

Referrals and Admissions is a small friendly office based within the same building as
Cranstoun City Roads (near to Angel tube station in Islington). You will be working
closely with our senior practitioner Julia Heaton and a small team of volunteers. Julia
would be responsible for your induction and on-the-job training. We recognise that
people will come to us with different levels of knowledge and expertise and we can
ensure that you are fully supported to work at a pace which is comfortable to you
and provides the right balance between support and challenge. You will be given
formal supervision to support you in your work and help you to develop professional
skills. We are not generally able to send you on formal training courses and we
cannot fund you to do an NVQ 3 in Health and Social Care (Substance Misuse).
However, if you are able to obtain your own funding for the NVQ then Julia will
support you to gain this qualification.

Volunteer hours

The office is open on week days between 9am and 5pm. Ideally volunteers work 2 or
3 days per week, but if you can only spare one day per week we can still offer you a

Volunteer tasks - We can offer you experience and training in:

• Taking telephone and face to face referrals
• Inter-agency liaison
• Office administration and computer skills (e-mail, word processing and internet
  search skills)
• Escorting and supporting clients transferring from detox/prison to our rehabs
• Risk management – gathering data on previous convictions, mental health etc
• Confidentiality – working in accordance with the Data Protection Act
• And much more......

    N. B. Please specify on your application which service you wish to
                              volunteer with.

                    Generic Volunteer Person Specification

Cranstoun values the contribution that volunteers make to the organisation and
is committed to providing placements for volunteers that enable them to gain
training and work experience, as well as the opportunity for personal/professional

The criteria listed below are designed to give you an idea of the range of qualities we
are looking for in someone who wishes to volunteer for Cranstoun Drug Services.

The list is not definitive and an applicant will not necessarily be refused
because they do not have all these qualities.

There is an induction period and a supervision process, including training needs
analysis, which will help increase awareness and understanding of specific issues.

• To be able to commit to volunteering for a regular number of hours per week

• To be able to commit for an initial specified period of time (usually 3 to 6 months

• To be interested in developing an understanding of the issues related to substance

• To demonstrate a willingness to increase your awareness and understanding of
  discrimination in terms of age, class, gender, race, sexual orientation, religion,
  substance use, offending, health etc.

• To have the ability to work as part of a team

• To be willing to be an active participant in the supervision process

• To have a commitment to ongoing training and learning

• To be able to communicate both verbally and in writing in the English language

• To have the ability to understand and work within the Cranstoun ethos and

• To have not used drugs or alcohol problematically for the past two years

• It is desirable that some other work (paid or unpaid) has been undertaken outside
  the substance use field

                 Examples of Work Volunteers May Undertake

Cranstoun have a range of projects that offer a variety of opportunities for
volunteers. These include residential services, community services, prison services
and work at Central Office. The work will vary according to the service.

Following are some examples of areas that volunteers may be involved in:

• Client referrals – telephone referrals, form filling and participation in interviews

• Admissions – helping new residents settle in

• Meeting and greeting clients

• Informal contact with clients – drop-ins etc

• Assessment and onward referral

• Assisting in group work

• Escorting clients

• Involvement in cooking, gardening, decorating

• Administration – telephone work, recording, filing, photocopying

• Resources – building up various resources

• Computer skills

• Outings – organising leisure activities

• Handovers and staff meetings

• Supporting former clients/aftercare

• Using specific skills – complementary therapies, counselling, art, music, sport,
  literacy etc

Different placements will involve different tasks and areas of work. All work
undertaken will be appropriate to the abilities of the individual volunteer. The
volunteer’s own interests will also be taken into account.

All areas of work will have the appropriate input, monitoring, supervision and
support of paid staff.

Work with clients should only be undertaken with their consent.

                  Guidelines & Code of Practice for Volunteers

Cranstoun have a commitment to and values the contribution volunteers
make to the organisation and to our service delivery to clients.

In order for volunteers to receive the most benefit from their time with the
organisation, it is necessary to have policies and procedures in place.

The following is an outline of:

a. our commitment to you
b. our expectations of you

We will be pleased to answer any questions you have about these.

Cranstoun will:

• Treat all volunteers with the same respect that is accorded paid staff.

• Abide by our organisational policies and procedures.

• Provide all volunteers with an induction period at the Project where they hope to

• Agree with all volunteers, a contract, outlining what is expected of them and
  defining the tasks they will undertake. This contract will be open to review by both

• Provide all volunteers with a designated supervisor and regular supervision

• Provide all volunteers with access to           appropriate   in-house    training   and
  professional development opportunities.

• Not expect volunteers to undertake any task that they do not feel ready to
  undertake or that they feel uncomfortable with undertaking.

• Actively work to encourage an environment where volunteers feel confident to
  negotiate their tasks.

• In allocating tasks, take into account individual abilities and interests.

• Reimburse such expenses as are agreed on production of receipts, through the
  agreed process.

Our expectations of you:

(Of necessity, this is a longer section in order to enhance your understanding of our
expectations of you before you begin work with us.)

As a volunteer, you are expected to:

• Develop and maintain a professional working relationship with Cranstoun staff and
  clients, treating them with the same respect that is accorded yourself. (see also:
  Guidelines for Maintaining Working Relationships with Clients)

• Cranstoun operates an Equal Opportunities Policy. We work towards making our
  services a safe place for everyone regardless of race, gender, class, sexual
  orientation, religious or spiritual beliefs, offending behaviour and personal
  experience of drugs. We ask that you actively support this policy and seek
  support from staff to uphold it.

• Abide by Cranstoun’s policies and procedures. These will be explained to you
  during your Induction period and through the supervision process. (Summaries of
  the Confidentiality Policy, the Guidelines for Working Relationships with Clients are
  attached and should be read before signing the Volunteer Contract)

• Attend the arrangements made for your Induction as agreed with your supervisor.

• Abide by the Volunteer Contract, which outlines what will be expected of you and
  defining the tasks you will undertake. This Contract will be agreed with you
  during your Induction period and is open to review by both parties.

• Attend regular supervision sessions as arranged through your contract.
  Supervision is your time to learn more about the service and gives space to go
  through in more depth, issues which may have been difficult to deal with. It is
  time the service gives back to you. Supervision will be no less than once a month
  and it is a mutual responsibility to see that it happens. The manager is the person
  to go to if this is not working out.

• Undertake such in-house training as is agreed with your supervisor.

• Refuse any task that you do not feel comfortable with or ready to undertake. In
  doing so you need to understand that this may sometimes preclude you from
  wider aspects of service delivery.

• Liaise with staff (i.e. check things out, feed back concerns, seek support) to
  actively encourage an environment where tasks, including those most appropriate
  to your interests and abilities may be negotiated in an open and constructive

• Abide by the arrangements agreed in relation to expenses the organisation is able
  to pay you whilst working for the service. You must produce receipts in order to
  be reimbursed.

• Refrain from the use of alcohol and non-prescribed drugs before and during the
  hours you work for us. You must not present for work under the influence of these
  substances. (See also Cranstoun Employees Use of Drugs and Alcohol Policy)

• Let the Project know in advance when you are unable to come at the agreed
  times. It is important that you are punctual and telephone if you are going to be
  late. This is so that the service will be disrupted as little as possible. It also shows
  respect for those you work with.

               Guidelines Towards Maintaining Confidentiality

Understanding and adhering to the Confidentiality Policy is essential to the safe
delivery of all aspects of our services. The details of the Policy will be discussed with
you, to ensure your understanding and agreement, during your induction period and
through the supervision process.

The following is a general outline of our expectations:

We do not share information about one client with another.         Similarly, we do not
share information about an ex-client with a current one.

We do not discuss with clients any personal information about other staff or visitors
of the service.

We do not mention full names of clients in discussing our work with anyone outside
of the service, particularly in public places.

We do not discuss or divulge information about clients unless written permission has
first been obtained from the client. (See Confidentiality policy for exceptions to this).
If you work as a volunteer in another agency, what you know about an individual
from contact with them at Cranstoun should not be shared, and vice versa.

Only employees of Cranstoun have access to clients’ personal files. Volunteers do
not have access to such information. In some circumstances, in order to provide
appropriate continuity of care, a client may provide written consent to allow a
volunteer access to specific information.

For training purposes, volunteers may be given access to case notes and reports,
with the client’s permission and permission from the Project Manager.

You should receive a verbal handover of current issues at the start of your day from
the staff team.

As a volunteer, it is important to be clear on boundaries between being a voluntary
worker and being a ‘friend’ or confidant. Any information shared with you is done on
the understanding that you are a ‘worker’ and must comply with Cranstoun’s
Confidentiality Policy, i.e. no information is ever held by one person alone. At times,
you may need to clearly state what your position is before clients confide in you. Be
aware of the classic “I’ll tell you, but you must promise not to tell anyone else”. This
is a danger sign and you might find yourself burdened with information that you
know the staff would have acted on.

If clients choose to share information about themselves or their lifestyles with you, it
is to be treated in a non-judgmental manner and kept within that particular agency.

HIV status is often one of the most private, sensitive and closely guarded
confidential pieces of information that a client may share with you. If a client selects
you as a person in whom to confide, it is not therefore safe to assume that other
volunteers, staff and clients know this information. If you need support regarding
any information given to you by clients, please seek advice from the manager or
your supervisor.

If you feel unsure at any time about confidentiality, please discuss the situation
immediately with the Cranstoun Manager.

          You must comply with the Cranstoun confidentiality policy.

 Guidelines Towards Maintaining A Working Relationship with Current &
                            Former Clients

Cranstoun operate an Equal Opportunities Policy. We work towards making our
services a safe place for everyone regardless of race, gender, class, sexual
orientation, religious or spiritual beliefs, offending behaviour and personal experience
of drugs.

All staff are expected to actively uphold this policy and where necessary
seek support to do so.

As a volunteer, it is necessary to develop and maintain a professional working
relationship with clients. This is to protect you, your colleagues, and the service

• You must never disclose your private or any other work address or telephone
  numbers to clients. Neither must you take such details from them, unless you
  have been asked to by the Project Manager for a specific reason.

• We must never invite clients from our services or who have been released from
  prison to our homes or to the homes of friends. Never arrange to meet clients
  outside of work.

• If you come into contact with someone in one of the prisons where we work who
  you have known previously either personally or professionally, you must notify the
  Cranstoun Manager immediately.

• If you come to the service and discover that a client is a friend, relative, or in any
  way known to you, you should immediately discuss this with a staff member.
  Where the service is residential, it may be necessary for you not to work at the
  service during this client’s time in residence.

• You must be very clear with clients that they cannot, in a personal capacity, write,
  visit, meet or telephone you. If a former client writes to the service, the staff
  team will respond to such letters in a collective way to protect individuals from
  becoming too personally involved. As a volunteer, you are welcome to join staff in
  replies to letters.

• There are very few instances where you may have planned contact with ex-clients
  outside of the service and if they do, it is always on the understanding that they
  are representing the service.

• Should you meet ex-clients in the street/a pub/at a party etc., you would be
  advised to have friendly but brief contact and not get involved with them in a
  social situation. If this is not possible, it may be necessary to leave the situation.
  You put yourself at risk if they, or you, are engaged in any illegal activity.

• Any proposed expenditure for activities with clients needs to be agreed with the
  manager beforehand. You must never use your personal money to makeup a

• Never lend or give money or gifts to clients or borrow or receive money or gifts
  from them. This also applies to personal possessions.


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